Documente Academic
Documente Profesional
Documente Cultură
YA G N E S H R . B H A N D E R I
Class : S.Y.B.B.A.
Roll No : 53
Seat No : ____
Submitted To:-
Saurashtra University
Guided By :-
Mr. Savan Rupala
College:-
R. P. Bhalodia College, RAJKOT
1
PREFACE
India is a developing country. One of the leading forces behind
these outcomes is the swift growth of the industries and service sector.
Practical studies are the part of B.B.A. course, B.B.A. is a special professional
course regarding business. Practical study implied by Saurashtra University in
B.B.A. under this subject, the student requires to visit one service sector..
The visit is very helpful to the students because students get the
practical knowledge about the working of service sector and seeing the
atmosphere of that unit. With the help of service sector visit, student develops
his awareness about service sector field.
2
ACKNOWLEDGEMENT
I am a student of S.Y.B.B.A. studying in R.P.Bhalodiya
College. The syllabus of B.B.A. includes practical visits to the service sector
in its study. It plays a crucial role in the practical management studies. It is a
great experience for me to prepare a project report. I feel happy that I present
this report before you. I thanked all those persons who are involved in the
making of project.
Signature
(YAGNESH BHANDERI)
3
DECLARATION
Place: Rajkot
Date:
Signature
(YAGNESH BHANDERI)
4
INDEX
Sr. Page
Particular
No. no.
1. General information 06
2. Services 23
3. Food & Beverage Department 29
4. Marketing Department 38
5. Financial Department 51
6. Personnel Department 61
7. Achievements 72
8. Feature Plan 73
9. S.W.O.T. analysis 74
10. Suggestion
11. Conclusion
12. Bibliography 78
5
6
INDEX
1. Introduction 08
2. Profile 09
3. Location 10
6. Objectives of business 14
7
INTRODUCTION
The Radhika Restaurant is one of the best restaurant in
RAJKOT. It is a high quality Restaurant. It established on 18th Augest 2004 at
150 ft. Ring Road, Mavdi Chowkadi, Rajkot.
8
PROFILE
Name :- RADHIKA RESTAURANT.
9
ORGANIZATION STRUCTURE
Head of Department
Supervisors
Workers
10
LOCATION
Location of the service sector requires all that facilities which
are needed to run them. When the new service sector is to be established, one
major decision has to be taken. That is the location of that. There are many
factors which affecting the location of the service sector i.e. availability of
Raw material, Financial factor, Govt. policy, availability of water, electricity
etc.
11
SIZE OF ORGANIZATION
According to Indian company act, there three main types of industry
SMALL SCALE
MEDIUM SCALE
LARGE SCALE
FORM OF ORGANIZATION
12
OBJECTIVES OF BUSINESS
13
14
INDEX
Sr. Particular
Page
No.
no.
1. Introduction 25
2. Service provided 26
15
INTRODUCTION
SERVICES
A service is the most important part and major key for the
success of any unit. Without a service, marketing cannot be imagined. Service
is one tool in the hands of the marketing through which it gives life to all
marketing program. So, the main responsibility of the marketing would be to
know its service well and to take proper service decision.
HOTEL SERVICE
16
BIRTHDAY PARTY:
MARRIGE PARTY:
DANCE PARTY:
17
18
INDEX
Particular
Sr. Page
No. no.
1. Introduction 31
2. Types Of Food 33
3. Quality Control 36
4. Storage 37
19
INTRODUCTION
The Radhika Restaurant having well kitchen and cook is able &
experience. Every day use best item for survive customer. They make list of
item that they needed. They are always going to purchase quality product.
20
TYPES OF FOOD
They are provided vegetarian food and nourish food. They are
providing different food dishes. The objective of hotel is to provide best food
and best quality to its customer.
Gujarati
Chinese
Punjabi
Continental
Fast food
21
QUALITY CONTROL
22
STORAGE
THE Radhika Restaurant is having storage department in which
they are store different raw material some of them have long period like 15
day to changes, some of them have very short period i.e. daily.
The store keeper examine store after every 15 days this stoke is
oil, sugar, tea, coffee. And other stock examines store daily bases i.e. fresh
vegetable, milk.
The store keeper has to visit storage department and check the
stock otherwise it is create difficulty for cooks. And mismanagement is place.
But the Radhika Restaurant has proper management of food & beverage
department.
23
24
INDEX
Particular
Sr. Page
No. No.
1. Introduction 63
2. Origination Chart 64
3. Marketing mix 65
4. Product Mix 66
5. Promotion Mix 67
6. Pricing Policy 68
7. Advertisement 69
8. Competitors 70
25
INTRODUCTION
26
MARKETING MIX
“Marketing mix is the set of marketing tools that the firm uses
to pursue its marketing objective in the target market”
- Philip Kotler
Product
Price
Place
Promotion
27
PRODUCT MIX
Product mix is the list of all product offered for sale by a
company. It is defined as “The composite of product offered for sale by a firm
or a business unit.”
(1) Depth
(2) Width
28
PROMOTION MIX
Advertising
Sales Promotion
Publicity And Public Relation
29
PRICING POLICY
The prices of the product are depend upon the expenses which
is made for making product. The expenses such as the cost of raw material,
cost of over heads, sector overheads, administrative overheads, margin of
profit etc.
30
ADVERTISEMENT
31
COMPETITORS
Thakar lodge
Patel Vihar restaurant
32
MARKETING RESEARCEH
33
34
INDEX
35
INTRODUCTION
36
FINANCIAL PLANING
37
FINANCIAL PROCESS
Cash Purchase
Work in Progress
38
FINANCIAL SOURCES
39
CAPITAL STRUCTURE
Particulars Amount
Loans = 15 lacks
TOTAL = 80 lacks
40
MANAGEMENT OF WORKING CAPITAL
41
MANGEMENT OF FIXED ASSETS
42
PROFIT TREND
43
ACCOUNT
To know how much money earn during the year, how much sales
and expanses occur during the year, what steps to be taken to remedy the
financial problems, it is necessary to record all financial transactions
systematically and properly. Every organization keeps records and evaluates
the financial position of the unit. RADHIKA RESTAURANT keeps records
and prepare financial statement at the end of financial year.
44
45
INDEX
Sr. Page
Particular
No. no.
1. Introduction 40
3. Recruitment 42
4. System of selection 44
5. Selection Process
6. Training 46
7. Performance appraisal System 47
8. Personal record 48
9. Wages & salary 49
10. Infrastructure Facility 49
11. Time keeping system 50
46
INTRODUCTION
47
RECRUITMENT
“RECRUITMENT is the process of searching for prospectve
employees and stimulating them to apply for jobs in the organization”.
DIRECT METHOD
INDIRECT METHOD
48
Sources of recruitment
Internal sources :-
1) Promotion
2) Demotion
3) Transfer
External sources :-
49
SELECTION OF EMPLOYEES
50
SELECTION PROCESS
The object of manpower selection is to ascertain clearly the type
of person required and to secure an appropriate candidate for filling that
position. It is also concerned with security relevant information about an
applicant.
Interview
Preliminary Selection
Final Selection
Placement
INTERVIEWS :-
PRELIMINARY SELECTION :-
51
FINAL SELECTION ;-
At the end of all the steps mentioned above, the last step is
taken which is known as final selection. The candidate who successfully
passed the above all stages is become able to get the final selection.
PLACEMENT ;-
52
TRAINING, DEVELOPMENT & PROMOTION
“Tanning and development refer to importing of specific
skills, abilities and knowledge and performance of employee.”
53
PERFORMANCE APPRAISAL SYSTEM
54
PERSONAL RECORD
Salary-wages register
Casual leave register
Attendance register
Bonus register
55
WAGES & SALARY
56
INFRASTRUCTURE FACILITIES
clothes
Living facility
Food facility
Medical facility
Overtime
Festival gift
57
TIME KEEPING SYSTEM
Each unit must have its own time keeping system. Since time
must for every company to measure the regularity of its employee. In time
keeping system the arrival and living of employees are recorded.
58
59
ACHIEVEMENT
60
61
FUTURE PLAN
Radhika wants to start new dishes that are not prepared right
now.
62
63
SWOT Analysis
‘’If you do not know where you are going, you can take any
road.” This famous quote epitomizes the attitude of people and their lack of
planning. It is primarily because of lack of strategic direction. As a result it is
hard to look at the actions and determine where you are and where you want to
go. This is where SWOT analysis plays an important role. SWOT is an
acronym for Strength, Weaknesses, Opportunities and Threats.
STRENGTH
WEAKNESS
OPPORTUNITY
THREATS
64
STRENGTH
It is one thing to discern attractive opportunities and another
to have the competencies to succeed in these opportunities. Each business
needs to evaluate its internal strength and weaknesses periodically.
WEAKNESS
The business does not have to correct all the its weaknesses or
should it gloat about all its strengths.
Scarcity of Water
Less advertisement
65
OPPORTUNITY
It is an area of buyer’s need in which sector can perform
profitability. The sector’s success probability depends on whether its business
strengths not only match the key success requirements for operating in the
target market but also exceed those of its competitors.
THREATS
It is challenge posed by an unfavorable trend or development
that would lead in the absence of defensive marketing action to deterioration
in sales or profit
Thakar lodge
Patel vihar restaurant
66
67
SUGGESTIONS
So, this is one the views from my point of view, which I hope
may be taken positively and will not be misunderstood.
68
69
CONCLUSION
70
71
BIBIOIRAPHY
MARKEING MANAGEMENT
(PHILIP KOTLAR)
PERSONNEL MANAGEMENT
(C.B. MAMORIA)
FINANCE MANAGEMENT
( I. M. PANDEY)
72