Moe Issue 1 Rev 0 PDF

FIREFLY ENGINEERING & MAINTENANCE
CERTIFICATE OF APPROVAL REF. NO: AMO/2016/10
MAINTENANCE
ORGANIZATION
EXPOSITION
DOCUMENT REFERENCE:
E&M/MOE/001
ISSUE 1
REVISION 0
DATED 10 OCT 2016
FLYFIREFLY SDN BHD
ENGINEERING & MAINTENANCE
MAINTENANCE ORGANIZATION EXPOSITION
DOCUMENT REFERENCE: E&M/MOE/001

ISSUE 1 REVISION 0 DATED 10 OCT 2016
FOR
DEPARTMENT OF CIVIL AVIATION MALAYSIA

CERTIFICATE OF APPROVAL REF. NO: AMO/2016/10
Official correspondence address:
Manager Engineering Quality Assurance

FIREFLY
ENGINEERING QUALITY ASSURANCE
ENGINEERING & MAINTENANCE DEPARTMENT
Mezzanine Floor, Hangar 1, MAS Complex B, Sultan Abdul Aziz Shah Airport
47200 SUBANG MALAYSIA TEL: +6 03-7842 2406 FAX.: +6 03-7846 6461
FLYFIREFLY SDN. BHD.
MMOE PAGE 2
CONTENTS
TITLE PAGE PAGE 1

CONTENTS PAGE 2
EASA 145-MOE CROSS REFERENCE PAGE 2A
RECORD OF REVISION & REVIEWS PAGE 2B
LIST OF EFFECTIVE PAGES PAGE 3
AMENDMENT RECORD PAGE 4
DISTRIBUTION LIST PAGE 5
PURPOSE OF EXPOSITION PAGE 6
CONDITION OF USE PAGE 7
ABBREVIATIONS/DEFINITIONS USED PAGE 8
PART 0 GENERAL ORGANIZATION 0-0-00

CORPORATE COMMITMENT BY THE OPERATOR 0-1-00
GENERAL INFORMATION 0-2-00
- BRIEF DESCRIPTION OF ORGANIZATION 0-2-01
- RELATIONSHIP WITH OTHER ORGANIZATIONS 0-2-02
- FLEET COMPOSITION - TYPE OF OPERATION 0-2-03
- LINE STATIONS 0-2-04
- BASE LOCATION 0-2-05
MAINTENANCE MANAGEMENT PERSONNEL 0-3-00
- NOMINATED POSTHOLDERS 0-3-01
- MAINTENANCE COORDINATION 0-3-02
- ORGANIZATION CHART 0-3-03
PART 1 MANAGEMENT 1-0-00

CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER 1-1-00
SAFETY, COMPLIANCE, SECURITY, HEALTH AND ENVIRONMENT POLICY 1-2-00
MAINTENANCE MANAGEMENT PERSONNEL 1-3-00
DUTIES & RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL 1-4-00
- TERMS OF REFERENCE – THE ACCOUNTABLE MANAGER 1-4-01
Issue 1 Rev 0
Date 10 Oct 16 PAGE 2 - 1
FOR CLARIFICATION CONTACT ENGINEERING QUALITY ASSURANCE SECTION ENGINEERING & MAINTENANCE DEPARTMENT FIREFLY
- TERMS OF REFERENCE - CHIEF OPERATING OFFICER 1-4-02

- TERMS OF REFERENCE - HEAD OF ENGINEERING & MAINTENANCE 1-4-03
- TERMS OF REFERENCE - MANAGER ENGINEERING QUALITY ASSURANCE 1-4-04
- TERMS OF REFERENCE – HEAD OF AIRCRAFT MAINTENANCE 1-4-05
- TERMS OF REFERENCE - SENIOR DUTY ENGINEER 1-4-06
- TERMS OF REFERENCE – CENTRAL MAINTENANCE CONTROLLER 1-4-07
- TERMS OF REFERENCE – MANAGER PLANNING & TECHNICAL RECORDS 1-4-08
- TERMS OF REFERENCE – MANAGER TECHNICAL SERVICES 1-4-09
- TERMS OF REFERENCE – HEAD OF SUPPORT SERVICES 1-4-10
MANAGEMENT ORGANIZATION CHART 1-5-00
LIST OF CERTIFYING STAFF 1-6-00
MANPOWER RESOURCES 1-7-00
- CONTRACTED MANPOWER 1-7-01
GENERAL DESCRIPTION OF THE FACILITIES APPROVED 1-8-00
ORGANIZATION APPROVED SCOPE OF WORK (MALAYSIAN DCA APPROVAL) 1-9-00
NOTIFICATION PROCEDURES TO THE DCA REGARDING CHANGES TO THE ORGANIZATION’S 1-10-00
ACTIVITIES/APPROVAL/LOCATION/ PERSONNEL
EXPOSITION AMENDMENT PROCEDURES 1-11-00
PART 2 MAINTENANCE PROCEDURES 2-0-00

SUPPLIER EVALUATION PROCEDURE AND SUB-CONTRACT CONTROL PROCEDURE 2-1-00
ACCEPTANCE/INSPECTION OF AIRCRAFT COMPONENTS AND MATERIALS FROM OUTSIDE 2-2-00
CONTRACTORS
STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND MATERIALS
TO AIRCRAFT MAINTENANCE 2-3-00
ACCEPTANCE OF TOOLS AND EQUIPMENT 2-4-00
CALIBRATION OF TOOLS AND EQUIPMENT 2-5-00
USE OF TOOLING AND EQUIPMENT BY STAFF (INCLUDING ALTERNATE TOOLS) 2-6-00
CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES 2-7-00
MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRCRAFT/AIRCRAFT COMPONENTS 2-8-00
MANUFACTURER’S INSTRUCTIONS INCLUDING UPDATING AND AVAILABILITY TO STAFF
REPAIR PROCEDURE 2-9-00
AIRCRAFT MAINTENANCE PROGRAMME COMPLIANCE 2-10-00
AIRWORTHINESS DIRECTIVE PROCEDURE 2-11-00
OPTIONAL MODIFICATION PROCEDURE 2-12-00
Issue 1 Rev 0
MAINTENANCE DOCUMENTATION IN USE AND ITS COMPLETION 2-13-00

TECHNICAL RECORDS CONTROL 2-14-00
RECTIFICATION OF DEFECTS ARISING DURING BASE MAINTENANCE 2-15-00
RELEASE TO SERVICE PROCEDURES 2-16-00
- ISSUE OF DCA ARC/AAT 2-16-01
RECORDS FOR THE AIR OPERATOR 2-17-00
REPORTING OF DEFECTS TO THE DCA/OPERATOR/MANUFACTURER 2-18-00
RETURN OF DEFECTIVE AIRCRAFT COMPONENTS TO STORE 2-19-00
DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS 2-20-00
CONTROL OF COMPUTER MAINTENANCE RECORD SYSTEMS 2-21-00
CONTROL OF MAN-HOUR PLANNING VERSUS SCHEDULED MAINTENANCE WORK 2-22-00
CONTROL OF CRITICAL TASKS 2-23-00
SPECIFIC MAINTENANCE PROCEDURES 2-24-00
- ENGINE GROUND RUN PROCEDURE 2-24-01
- AIRCRAFT PRESSURE RUN PROCEDURE 2-24-02
- AIRCRAFT TOWING PROCEDURES 2-24-03
- AIRCRAFT ARRIVAL PROCEDURES 2-24-04
- AIRCRAFT DEPARTURE PROCEDURES 2-24-05
- REFUEL AND DEFUEL OF AIRCRAFT 2-24-06
- REFUEL AND DEFUEL OF AIRCRAFT – DUTIES OF FUEL SUPPLIER 2-24-07
- MINOR AIRCRAFT COMPONENT FABRICATION PROCEDURE 2-24-08
- DUPLICATE INSPECTION OF CONTROL SYSTEMS 2-24-09
PROCEDURES TO DETECT AND RECTIFY MAINTENANCE ERRORS 2-25-00
SHIFT/TASK HANDOVER PROCEDURES 2-26-00
PROCEDURES FOR NOTIFICATION OF MAINTENANCE DATA INACCURACIES AND 2-27-00
AMBIGUITY TO THE AUTHOR/ORIGINATOR
PRODUCTION PLANNING PROCEDURES 2-28-00
PART L2 ADDITIONAL LINE MAINTENANCE PROCEDURES L2-0-00

LINE MAINTENANCE CONTROL OF AIRCRAFT COMPONENTS, TOOLS, EQUIPMENT, ETC. L2-1-00
LINE MAINTENANCE PROCEDURES RELATED TO SERVICING/FUELLING/DEICING, ETC. L2-2-00
LINE MAINTENANCE CONTROL OF DEFECTS AND REPETITIVE DEFECTS L2-3-00
LINE PROCEDURE FOR COMPLETION OF TECHNICAL LOG L2-4-00
Issue 1 Rev 0
LINE PROCEDURE FOR POOLED PARTS AND LOAN PARTS L2-5-00

LINE PROCEDURE FOR RETURN OF DEFECTIVE PARTS REMOVED FROM AIRCRAFT L2-6-00
LINE PROCEDURE FOR CONTROL OF CRITICAL TASK L2-7-00
PART 3 - ENGINEERING QUALITY SYSTEM PROCEDURES 3-0-00

QUALITY AUDIT OF ORGANIZATION PROCEDURES 3-1-00
QUALITY REVIEW MEETING 3-1-01
QUALITY AUDIT OF AIRCRAFT AND AIRCRAFT SUPPORT SHOPS 3-2-00
QUALITY AUDIT REMEDIAL ACTION PROCEDURES 3-3-00
CERTIFYING STAFF QUALIFICATION AND TRAINING PROCEDURES 3-4-00
CERTIFYING STAFF RECORDS 3-5-00
QUALITY AUDIT PERSONNEL 3-6-00
QUALIFYING INSPECTORS (AIRCRAFT MAINTENANCE ENGINEERS /APPROVAL HOLDERS) 3-7-00
QUALIFYING MECHANICS 3-8-00
AIRCRAFT OR AIRCRAFT COMPONENT MAINTENANCE TASKS EXEMPTION
PROCESS CONTROL (CONCESSIONS) 3-9-00
CONTROL FOR DEVIATION FROM ORGANIZATION’S PROCEDURES (DISPENSATION) 3-10-00
QUALIFICATION PROCEDURES FOR SPECIALISED ACTIVITIES (NDT, WELDING, ETC.) 3-11-00
CONTROL OF MANUFACTURES’ AND OTHER MAINTENANCE WORKING TEAMS 3-12-00
HUMAN FACTORS TRAINING PROCEDURES 3-13-00
MONITORING OF MAINTENANCE MANAGEMENT ACTIVITIES 3-14-00
CONTRACTED MAINTENANCE 3-15-00
PART 4 CONTRACTED AIR OPERATOR 4-0-00

CONTRACTED AIR OPERATORS 4-1-00
AIR OPERATOR PROCEDURES AND PAPERWORK 4-2-00
AIR OPERATOR RECORD COMPLETION 4-3-00
PART 5 APPENDICES 5-0-00

E&M DEPARTMENT FORMS 5-1-00
- JOB CARDS 5-1-01
- REMOVAL LABEL 5-1-02
Issue 1 Rev 0
- CANNIBALIZATION LABEL 5-1-03

- GROUND EQUIPMENT COMPONENT REPAIR LABEL 5-1-04
- MEL REPAIR INTERVAL EXCEEDANCE AUTHORIZATION (MRIEA) 5-1-05
- EQA ACTION REQUEST FORM 5-1-06
- TECHNICAL SERVICES MANUAL AMENDMENT REQUEST FORM 5-1-07
- OCCURRENCE REPORT (DCA FORM 9) 5-1-08
- DEFECT/INCIDENT INVESTIGATION REPORT (DIR) 5-1-09
- QUALITY DEFFICIENCY REPORT 5-1-10
- CARRIED FORWARD ITEMS 5-1-11
- COMPANY LICENCE/APPROVAL 5-1-12
- CONCESSION FORM 5-1-13
- DISPENSATION 5-1-14
- MAINTENANCE TASK CARD 5-1-15
- INSPECTION REPORT CARD (IRC) 5-1-16
- STRUCTURAL DEFECTS IRC 5-1-17
- MODIFICATION BULLETIN INSPECTION REPORT CARD (MB IRC) 5-1-18
- RESERVED 5-1-19
- COMPONENT CHANGE CARD 5-1-20
- AIRCRAFT TECHNICAL LOG (MR1) 5-1-21
- DEFERRED DEFECT LOG (MR2) 5-1-22
- NON AIRWORTHINESS DEFERRED DEFECT REGISTER (MR3) 5-1-23
- NOTES TO CREW AND MAINTENANCE ENGINEERS (NTC) 5-1-24
- OVERHAUL AND TEST SCHEDULE 5-1-25
- ENGINEERING NOTE 5-1-26
- REPAIR INSTRUCTION 5-1-27
- DCA AUTHORIZED RELEASE CERTIFICATE/AIRWORTHINESS APPROVAL TAG 5-1-28
- ENGINEERING HANDLING FORM 5-1-29
- QUARANTINE LABEL 5-1-30
- CALIBRATION DECALS 5-1-31
- NON COMPLIANCE ACTION REQUEST FORM (NCAR) 5-1-32
- APPLICATION FOR COMPANY LICENSE/APPROVAL 5-1-33
- DOCK PLANNER HANDOVER 5-1-34
- HANDOVER BOOK AIRCRAFT MAINTENANCE 5-1-35
Issue 1 Rev 0
- HANDOVER BOOK DUTY ENGINEERS 5-1-36

- HANDOVER BOOK LOGISTICS HANDOVER 5-1-37
- MAINTENANCE CONTROL LOG 5-1-38
- SAFETY REPORT 5-1-39
- COMPONENT HOLDING LABEL 5-1-40
- SUPPLEMENTARY RECORD SHEET 5-1-41
- SHELF LIFE STICKER 5-1-42
- SERVICEABLE LABEL
LIST OF SUB-CONTRACTORS 5-2-00
LIST OF LINE MAINTENANCE LOCATIONS 5-3-00
LIST OF CONTRACTED MAINTENANCE ORGANIZATIONS 5-4-00
COMPANY LICENCE AND APPROVAL SYSTEM 5-5-00
CERTIFICATION RESPONSIBILITIES OF A TYPE RATING ENGINEERS 5-6-00
DUPLICATE INSPECTION OF CONTROL SYSTEMS 5-7-00
Issue 1 Rev 0
PAGE 2A
EASA 145 - MOE CROSS REFERENCE
EASA 145 MOE REFERENCE

ITEM DESCRIPTION/SUBJECT
REFERENCE (Means of compliance)
1. GENERAL 145.1 INFORMATION ONLY
2. SCOPE 145.A.10 INFORMATION ONLY
3. APPLICATION 145.A.15 MOE 1-10-00
4. TERM OF APPROVAL 145.A.20 MOE 1-9-00
5. FACILITY REQUIREMENTS 145.A.25 MOE 1-8-00
MOE 1-3-00,
MOE 1-4-01 thru MOE 1-4-09,
MOE 1-6-00,
6. PERSONNEL REQUIREMENTS 145.A.30
MOE 2-22-00,
MOE 2-28-00,
MOE 3-4-00,
MOE 1-6-00,
7. CERTIFYING STAFF 145.A.35
MOE 3-5-00
MOE 2-4-00,
8. EQUIPMENT, TOOLS AND MATERIALS 145.A.40 MOE 2-5-00,
MOE 2-6-00
MOE 2-2-00,
9. ACCEPTANCE OF COMPONENTS 145.A.42
MOE 2-3-00
MOE 2-8-00,
MOE 2-10-00,
10. MAINTENANCE DATA 145.A.45
MOE 2-11-00,
MOE 2-12-00
MOE 2-26-00,
11. PRODUCTION PLANNING 145.A.47
MOE 2-28-00
MOE 2-14-00,
12. CERTIFICATION OF MAINTENANCE 145.A.50
MOE 2-15-00
MOE 2-13-00,
13. MAINTENANCE RECORDS 145.A.55
MOE 2-16-00
Issue 1 Rev 0
Date 10 Oct 16 PAGE 2A - 1
EASA 145 MMOE REFERENCE

ITEM DESCRIPTION/SUBJECT
REFERENCE (Means of compliance)
14. OCCURRENCE REPORTING 145.A.60 MOE 2-18-00
MOE 1-2-00,
SAFETY AND QUALITY POLICY, MAINTENANCE MOE 1-2-01,
15. 145.A.65
PROCEDURES AND QUALITY SYSTEM MOE Part 3,
MOE 2-23-00
MOE 1-1-00,
MOE 1-4-01 thru MOE 1-4-09,
MOE 1-5-00,
16. MAINTENANCE ORGANIZATION EXPOSITION 145.A.70
MOE 1-6-00,
MOE 1-7-00,
MOE 1-8-00
MOE 1-9-00,
PRIVILEGES OF THE APPROVED MAINTENANCE
17. 145.A.75 MOE 3-9-00,
ORGANIZATION
MOE 3-10-00
LIMITATIONS ON THE APPROVED MAINTENANCE

18. 145.A.80 MOE 1-9-00
ORGANIZATION
CHANGES TO THE APPROVED MAINTENANCE

19. 145.A.85 MOE 1-10-00
ORGANIZATION
20. CONTINUED VALIDITY OF APPROVAL 145.A.90 INFORMATION ONLY
21. FINDINGS 145.A.95 INFORMATION ONLY
Issue 1 Rev 0
Date 10 Oct 16 PAGE 2A - 2
MOE PAGE 2B
RECORDS OF REVISION AND REVIEW
RECORD OF REVISIONS
REV. NO REVISION DATE INSERTED BY REMARKS

(NAME IN BLOCK)
CHANDRASEKHAR
ISSUE 1 10/10/2016
NATARAJAN, MEQA
Issue 1 Rev 0
Date 10 Oct 16 PAGE 2B - 1
RECORD OF REVIEWS
DATE REVIEWED BY DATE NEXT REVIEW REMARKS
CHANDRASEKHAR
10/10/2016 1/4/2017
NATARAJAN, MEQA
Issue 1 Rev 0
Date 10 Oct 16 PAGE 2B - 2
PAGE 4
AMENDMENT RECORDS
DCA - MAINTENANCE ORGANIZATION EXPOSITION (DCA-MOE)

SUMMARY OF AMENDMENTS INCORPORATED IN THIS ISSUE 1 REV. 0 DATED 10 OCT 2016
ITEM
CHAPTER NO. SUBJECT CHANGES / REMARKS
NO.
1. E&M/MOE/001 ALL NEW ISSUE OF MOE TO REFLECT CURRENT

ISSUE 1 REV. 0 ORGANIZATION CHANGES
Issue 1 Rev 0
MOE PAGE 5
DISTRIBUTION LIST
NO. REGISTERED HOLDER DOCUMENT REF. LOCATION FORMAT
A DEPARTMENT OF CIVIL AVIATION MALAYSIA (DCA)

1. Airworthiness Sector E&M/M0E/001 - DCA DCA OFFICE HC
B FIREFLY
2. Managing Director/Accountable Manager E&M/M0E/001 - MD MD’S OFFICE CD
3. Head of Flight Operations E&M/MOE/001 - HFO HFO’S OFFICE CD
4. Head of Ground Operations E&M/MOE/001 - HGO HGO’S OFFICE CD
C ENGINEERING & MAINTENANCE

5. Technical Publication/Master Copy E&M/MOE/001 - TPS SZB/HGR HC & CD
6. Head of Engineering & Maintenance E&M/MOE/001 - HEM HEM’S OFFICE CD
7. Manager Engineering Quality Assurance E&M/MOE/001 - QAM SZB/HGR HC
MOE is accessible to all engineering & maintenance staff via the computer at office in hangar through the internal server. It is accessible with
other publication as per the Masterlisting being controlled and monitored by Technical Publication Administrator.
Issue 1 Rev 0
Date 10 Oct 16 PAGE 5
MOE PAGE 6
PURPOSE OF EXPOSITION
This MAINTENANCE ORGANIZATION EXPOSITION (MOE) serves to lay down the organizational structure, responsibilities,
resources, policies, processes and procedures of the FIREFLY Engineering & Maintenance Department (E&M) in performing
aircraft maintenance management and aircraft maintenance to the standards of the Department of Civil Aviation Malaysia as
an Approved Maintenance Organization and Air Operator Certificate (AOC) Holder and to the DCAM Part 145 standards.
FIREFLY shall have a maintenance management system that ensures positive supervision and control of all maintenance
activities, performed by E&M as well as those contracted out; in accordance with FIREFLY own standards and the
requirements of the DCA.
All E&M personnel are therefore required to perform the aircraft maintenance management and aircraft maintenance in
accordance with this exposition. This manual also specifies the basic Quality Policies and defines the overall Quality
Management System.
This exposition is organized into 7 parts:
Part 0 General Organization

Part 1 Management
Part 2 Maintenance Procedures
Part L2 Additional Line Maintenance Procedures
Part 3 Engineering Quality System Procedures
Part 4 Contracted Air Operator
Part 5 Appendices
The MOE is the first level document in E&M and policies herein are amplified through the Engineering System Manual (ESM)
for each main section of E&M. The ESM is organized as follows:
Part 0 - General
Part 1 – Planning & Technical Records System
Part 2 - Engineering Maintenance System
Part 3 – Quality Assurance System
Part 4 - Engineering Services System
Part 5 - Maintenance Support System
Issue 1 Rev 0
MOE PAGE 7
CONDITION OF USE
This MAINTENANCE ORGANIZATION EXPOSITION (MOE) is the property of FLYFIREFLY SDN BHD. It is not to be copied
or communicated in part or as a whole, to any person not employed by the company, without the expressed written consent
of the Accountable Manager.
The MOE is not intended to conflict with or override the Malaysian Civil Aviation Regulations (CAR 2016) or any relevant
Aviation Authorities’ requirements. It will be used to co-ordinate all sections in FIREFLY Engineering & Maintenance
Department and to ensure compliance with the relevant airworthiness requirements.
The MOE is accessible to all maintenance personnel via the engineering internal server. It is also produced in hard copy for
distribution to the DCA and in CD format to other parties when the need arise. Hard copy is also available in Technical
Publication section.
Issue 1 Rev 0
PAGE 8
ABBREVIATIONS/DEFINITION USED
A. ABBREVIATIONS
A/C Aircraft
AAT Airworthiness Approval Tag
ACMP Aircraft & Component Maintenance Program
AD Airworthiness Directives
AE Airline Engineering
AH Approval Holder
AM Accountable Manager, FIREFLY
AME Aircraft Maintenance Engineer
AMM Aircraft Maintenance Manual
AMO Approved Maintenance Organization
AMP Aircraft Maintenance Program
AN Airworthiness Notices
AO Approved Organization, DCA
AOC Air Operator Certificate
AOG Aircraft On Ground
ARC Authorized Release Certificate
ATA Air Transport Association
ATL Aircraft Technical Log
BCAR British Civil Airworthiness Requirements
CAA Civil Aviation Authority, United Kingdom
CAAIP Civil Aircraft Airworthiness Information and Procedures
CAMO Continuing Airworthiness Management Organization
CAME Continuing Airworthiness Management Exposition
CAR Corrective Action Request
CD Compact Disk
CDL Configuration Deviation List
CFI Carried Forward Item
CMM Component Maintenance Manual
CMR Certificate of Maintenance Review
CPC Component Process Centre
CRS Certificate of Release to Service
CRS-SMI CRS - Scheduled Maintenance Inspection
DCA Department Of Civil Aviation, Malaysia
DIR Defect Investigation Report
DGCA Director General of Civil Aviation, Malaysia
DOA Design Organization Approval
E&M Engineering & Maintenance Department, FIREFLY
EASA European Aviation & Safety Agency
EGR Engine Ground Run
EM Engineering Maintenance Section, E&M
EMP Engine Maintenance Program
EMM Engineering Maintenance Manager, E&M
EMS Engineering Maintenance System, E&M
Issue 1 Rev 0
EN Engineering Note
ENG/Engg Engineering
EP Engineering Planning Section, E&M
EPM Engineering Planning Manager
EQA Quality Assurance Section, E&M
ES Engineering Services Section, E&M
ESA Engineering Service Agreement
ESM Engineering System Manual/Engineering Services Manager, E&M
ESS Engineering Support Services, E&M
EQIN Engineering Quality Inspection Notice
EQSI Engineering Quality Special Inspection
ETSI Engineering Technical Services Instruction
FCOM Flight Crew Operating Manual
FIREFLY Business name of FlyFirefly Sdn Bhd
FOD Foreign Object Damage
FYSC FIREFLY Safety Council
GHA Ground Handling Agent
GMA Global Management Agreement, ATR
GPU Ground Power Unit
GSE Ground Support Equipment
GSO Ground Support Officer
HCA Head of Continuing Airworthiness
HEM Head of Engineering & Maintenance
ICAO International Civil Aviation Organization
IPC Illustrated Parts Catalog
IN Inspection Notices
KPI Key Performance Indicator
KLIA Kuala Lumpur International Airport
LMO Line Maintenance Operations
LAE Licensed Aircraft Engineer
LIC/AH Licence/Approval Holder
LP Line Planning, Engineering Planning Section, E&M
MAE Manager Airline Engineering
MAS Malaysian Airline System
MB Maintenance Bulletin
MCAR Malaysian Civil Aviation Regulations
MCC Maintenance Control Centre
MD Managing Director, FIREFLY
MEL Minimum Equipment List
MEQA Manager Engineering Quality Assurance, E&M
MLO Materials & Logistics Officer
MP Maintenance Planning, Engineering Planning Section, E&M
MRO Maintenance Repair Overhaul organization
MS Maintenance Support Section, E&M
MSE Maintenance Support Equipment
MSO Maintenance Support Officer
MSM Maintenance Support Manager
NCR Non-Compliance Report
NHA Next Higher Assembly
Issue 1 Rev 0
OCFY Operation Centre FIREFLY

OEM Original Equipment Manufacturer
OHM Overhaul Manual
OSIP Overhaul and Special Inspection Period
PEN Penang International Airport
QRM Quality Review Meeting
RI Repair Instruction (issued by Technical Services section)
SMS Safety Management System
SOP Standard Operating Procedures
SZB Sultan Abdul Aziz Shah Airport, Subang
TPA Technical Publications Administrator
TRS Technical Records Section
TSI Time Since Installed
TSS Technical Services Section
TTR Total Time Remaining
B. DEFINITIONS
Accident An occurrence associated with the operation of an aircraft which takes place between
(ICAO Annex 13) the time any person boards the aircraft with the intention of flight until such time as all
such persons have disembarked, in which:
a. A person is fatally or seriously injured as a result of being in the aircraft or direct

contact with any part of the aircraft, including parts which have become detached
from the aircraft, or direct exposure to jet blast.
b. The aircraft sustains damage or structural failure which:

 adversely affects the structural strength, performance or flight characteristics
of the aircraft, and would normally require major repair or replacement of the
affected component, except for engine failure or damage, when the damage is
limited to the engine, its cowlings or accessories: or for damage limited to
propellers, wing tips, antennas, tires, brakes, fairings, small dents or puncture
holes in the aircraft skin.
c. The aircraft is missing or is completely inaccessible
Approval Certificate Certificate issued by MEQA to indicate LIC/AH authorized scope of certification
privileges.
Certificate of Release to Issued on completion of an overhaul, repair, replacement, modification or mandatory

Service (CRS) inspection, in relation only to work recorded
Certifying Person/ Person authorized by MEQA to issue CRS for work performed on aircraft or component.
Personnel
Issue 1 Rev 0
Consumables General bulk - type materials such as fuel, lubricants, cements, components,
(Class C) paints, chemicals, dyes, splices and patches used in aircraft/component maintenance
and repair.
Contractor DCA approved organizations.
Expendable Item for which no authorized repair procedure exists and for which cost of repair would
(Class C) normally exceed that of replacement.
Goods Inward Receipt or incoming inspection of component, spares or material for conformity to
(Incoming or Receipt Aviation Authorities' and Company's requirement.
Inspection)
Incident An occurrence, other than an accident, associated with the operation of an aircraft
(ICAO Annex 13) which affects or could affect the safety of operation.
FIREFLY adopts the system where the Ground, Flight and Industrial Incidents and their
definitions are as follows:
a. Aircraft Ground Incidents

Incidents affecting the aircraft when the aircraft is on the ground and not under the
command of the pilots. Examples of such incidents could be damage to aircraft
suffered on the ground due to fire, etc.
b. Flight Incidents
Incidents that are reported when the aircraft is under the command of the pilots.
This would be from Aircraft ‘Chocks Off’ to ‘Chocks On’. Examples of these are
Air Turn- Back (ATB), Diversions, In-Flight Engine Shutdown, Rejected or Aborted
Take-offs (RTO, ATO), Go- Around (GA) and other significant occurrences.
c. Industrial Incidents
Those incidents, other than Flight and Aircraft Ground Incidents, that results in
damage to equipment or injury to personnel.
Inspection The examination of an aircraft or aircraft component to establish conformity with an

approved standard.
Licence / A person appropriately rated and granted a company licence/approval to issue an

Approval Holder aircraft or component release to service (CRS).
Maintenance Any one or combination of overhaul, repair, inspection, replacement, modification or

defect rectification of an aircraft/component.
Modification Alteration of an aircraft/aircraft component in conformity with an approved standard.
Next Higher Assembly An assembly or component to which a sub-assembly part is attached to directly or via
attaching parts. Overhaul Restoration of an aircraft/component in conformity with an
approved standard to extend the operational life.
Issue 1 Rev 0
Overhaul & Test Schedule which specifies the scope and level of overhaul/repair/test approved for a
Schedule particular component. Normally approved by MEQA.
Pre-flight Inspection An inspection carried out prior to flight to ensure that the aircraft is fit for the intended
flight. Does not include defect rectification.
Repair The restoration of an aircraft/component to a serviceable condition in conformity with an

approved standard.
Repairable Item comprising of repairable or replaceable parts, restorable to a serviceable condition

(Class B) for a period less than the life of the flight equipment to which it is related.
Replacement A work operation which involves the removal and replacement of the same part or the
substitution of an approved part.
Rotable An item that can be economically and repeatedly restored to a full serviceable condition
(Class A) for a period equal to the life of the flight equipment to which it is related.
Standard Parts Part/material manufactured in conformity with established standard, specifications and
(Class C) identification with no proprietary limitation.
Store Inspector Person approved to perform checks to ensure only serviceable materials/parts
conforming to specifications are accepted into bonded store.
Subcontractor Non DCA approved organization which can provide specialized services.
Supervisory Personnel Maintenance staff holding company licence or approval and performing supervisory
function such as Foreman or Team Leader.
Supplier An approved stockist or distributor of new or surplus aircraft parts or materials.
Technician A person whose duties are normally associated with the maintenance of
aircraft/components, but holding no certification privileges.
Issue 1 Rev 0
PART 0
GENERAL ORGANIZATION
Issue 1 Rev 0 MOE 0-0-00

Date 10 Oct 16 Page 1
MOE 0-1-00
CORPORATE COMMITMENT BY THE OPERATOR
FIREFLY supports all the legal requirements and best aviation practices in performing aircraft maintenance and in ensuring
continuing airworthiness of the company’s aircraft fleet and its air operation. The company shall ensure the safety of our
customers and provide our employees with a safe and healthy work environment. All employees of FIREFLY, its contractors
and subsidiaries are responsible for upholding the highest standards of safety, quality, health and environment in FIREFLY
as required by the relevant regulatory bodies.
FIREFLY aims to achieve zero accident record, cause no harm to people and care for the environment. The company shall
secure the work place, movement areas and all our business interests from being unlawfully interfered or tempered with.
FIREFLY will continually work with regulators, manufacturers, suppliers of services, other airlines and organizations to
enhance the standards of safety, quality and security of the industry as a whole. We shall be open to ideas, inputs and
feedbacks from our customers, employees and general public alike.
The Managing Director, as the Accountable Manager of FIREFLY holds the accountability for ensuring that safety, quality
and security programs are established and implemented by the respective Heads of Department.
The signed corporate commitment by the Accountable Manager is recorded in MOE 1-1-00.

GENERAL INFORMATION

MOE 0-2-01
BRIEF DESCRIPTION OF ORGANIZATION
The Airline started in 2007 with two (02) F-50 aircraft, when the company was registered in Malaysia as Kelas Services Sdn
Bhd. It obtained the approval for air operations from the Department of Civil Aviation Malaysia in 2007. Kelas Services Sdn
Bhd. was incorporated as a company wholly owned by Malaysia Airlines and in 2007 the company changed its name to
FLYFIREFLY SDN BHD and the commercial name of FIREFLY was adopted.
The maintenance and continuing airworthiness of FIREFLY aircraft was fully contracted (out-sourced) to the Engineering &
Maintenance Division of Malaysia Airlines (EMD) with FIREFLY Engineering & Maintenance Department (E&M) providing the
aircraft maintenance management functions as an AOC holder.
From Aug 2008 to Dec 2008 Firefly acquired 5 ATR72-212A aircraft on dry lease and added 2 aircraft each in 2009 and 2010
followed by 3 more in 2011.
On 1 November 2009, FIREFLY added B737-400 fleet into its operation and in December the B737-800. In January 2012, the
B737-800 was returned to Malaysia Airlines.
On 1 March 2010 FIREFLY management decided for E&M to undertake the maintenance and continuing airworthiness of its
ATR72 fleet in-house for the full line maintenance functions whilst maintaining EMD as principle contractor for hangar
maintenance and back office services. The maintenance and continuing airworthiness of the B737-400 fleet will remain to be
outsourced to MAS EMD.
On 1 July 2011, FIREFLY Engineering & Maintenance Department was separated into 2 Engineering departments; the
Engineering (B373) and the ATR Departments, each operated and guided under the terms of the Maintenance Management
Exposition (MME) and the Maintenance Management & Organization Exposition (MMOE), respectively.
On 27 October 2011, FLYFIREFLY SDN BHD obtained its Maintenance Organization Approval for Line Maintenance scope of
work for its ATR72 fleet line maintenance. The base maintenance operations remain contracted to EMD.
Following Malaysia Airlines’ group rationalization, on 17 January 2012, FLYFIREFLY SDN BHD changed its name to MAS
SDN BHD with registered Intellectual Property for the word FIREFLY as a brand name as per trademarks no 07005880. The
ASL and AOC were accordingly re-issued by the DCA to reflect MAS SDN BHD, doing business as FIREFLY. On November
2012, due to operational requirements the management board decided to change back the company name to FlyFirefly Sdn
Bhd. Official application was made accordingly and the changes were implemented gradually. On 19 December 2012, Firefly
Air Operator Certificate officially displayed operator name as FLYFIREFLY SDN BHD
On 8 June 2012, FIREFFLY ATR Department applied for an extension to its Approved Maintenance Organization approval to
include back office functions and hangar maintenance check A4 capability with effect from 2 July 2012 and FIREFLY reverted
to a single E&M department. With the added approved scope of work, FIREFLY E&M undertake all line and base maintenance
up to Check A4 and the continuing airworthiness of FIREFLY ATR72 aircraft fleet.
Firefly acquired 4 ATR72-212A “600 Version” progressively on dry lease from Malaysia Airlines in the year 2014.

The two FIREFLY B737-400 aircraft were sold in 2014.
As on Dec 2014, FIREFLY is based in Sultan Abdul Aziz Shah Airport Subang and operates 12 ATR72-212A aircraft and 4
ATR72-212A “600 version” aircraft.
In 2015, Firefly is acquiring 4 more ATR72-212A “600 version” on dry lease from Malaysia Airlines.

MOE 0-2-02
RELATIONSHIP WITH OTHER ORGANIZATIONS
FIREFLY’s relationship with other organizations is described as follows:
E&M specializes in the field of line maintenance operation and aircraft maintenance.
Where capabilities are not available within E&M, such work and services are contracted to other DCA-approved
organizations per Engineering Service Agreement (ESA). The agreement may cover and not limited to Engineering Services’
Design Organization Approval requirements, materials management and spares requirements which include warehousing,
logistics, inspection and release for aircraft use.
NOTE: A copy of the Agreement is made available with FIREFLY Engineering Quality Assurance Section (EQA).
E&M may subcontract or source for maintenance service providers for components and major equipment (Engine, Propeller,
Landing Gear) or for the doing or performing or any of the acts, duties and its contractual obligations. However FIREFLY
shall be responsible for any and all acts and/or omission of the sub-contractors.
The List of Sub-Contractors is made available with FIREFLY EQA.

MOE 0-2-03
FLEET COMPOSITION - TYPE OF OPERATION
FLEET COMPOSITION
Aircraft Type Own Leased Operated Engine Type
ATR72-212A 0 12 12 Pratt & Whitney PW127M
ATR72-212A
0 9 9 Pratt & Whitney PW127M
“600 version”
TYPE OF OPERATIONS
FIREFLY holds an Air Service License (ASL) and an Air Operator Certificate (AOC) for scheduled and unscheduled airline
operations.
The ATR72 fleet operations include domestic and international (regional) short haul services in Peninsular Malaysia,
Singapore, Thailand and Indonesia.

MOE 0-2-04
LINE STATIONS
1. Line Station locations for FIREFLY ATR72 aircraft fleet operations are as follows:
A. Malaysia
1. Subang SZB Transit, Night stop
2. Penang PEN Transit, Night stop
3. Kota Bharu KBR Transit, Night stop
4. Johor Bharu JHB Transit, Night stop
5. Alor Star AOR Transit
6. Langkawi LGK Transit
7. Terengganu TGG Transit
8. Kuantan KUA Transit
9. Ipoh IPH Transit
B. Indonesia
10. Banda Acheh BTJ Transit
11. Medan KNO Transit
C. Thailand
12. Phuket HKT Transit
13. Koh Samui USM Transit
14. Krabi KBV Transit
D. Singapore
15. Singapore SIN Transit

MOE 0-2-05
BASE LOCATION
The Base Maintenance location of FIREFLY ATR72 fleet is Malaysia Airlines Hangar 1 Lines 1 & 2, Sultan Abdul Aziz Shah
Airport Subang (SZB) Malaysia.
NOTE: Refer to the MOE 1-9-00 for the scope of work.

MOE 0-3-00
MAINTENANCE MANAGEMENT PERSONNEL
The maintenance management personnel of FIREFLY Engineering & Maintenance (E&M) comprises of the Accountable
Manager and Nominated Post Holders, Managers and Executives, details of which is reflected in MOE 0-3-01 with their
Terms of Reference fully described in MOE 1-4-00.

MOE 0-3-01
NOMINATED POSTHOLDERS
Nominated Post Holders of FIREFLY E&M for the purpose of the AOC and AMO are as follows:
DESIGNATION NAME OFFICE LOCATION
1. Managing Director/Accountable Manager Ignatius Ong MC SZB
2. Head of Engineering & Maintenance Azmi Jusoh SZB
3. Manager Engineering Quality Assurance Chandrasekhar Natarajan SZB
Note: Changes to the above personnel shall be notified to the DCA through DCA Form JPA-AP7(A).
Refer to MOE 1-4-00 for the above personnel Terms of Reference

MOE 0-3-02
MAINTENANCE COORDINATION
1. Maintenance of FIREFLY aircraft fleet is ensured and accomplished by E&M under the terms of its Maintenance
Approval granted by the DCA or may be contracted to an organization approved by the DCA, under Maintenance
Agreement.
ATR72 Aircraft Fleet

The scheduled maintenance checks within the approved scope of approval are performed by E&M, or may be contracted
to DCA Approved Maintenance Organization (AMO) on case to case basis due to capacity constraints.
2. FIREFLY Head of Engineering & Maintenance is the accountable person for the engineering and maintenance
operations of the FIREFLY aircraft fleet and shall coordinate with contracted organization for all matters affecting
maintenance and continuing airworthiness, including aircraft AOG support at line stations.
3. FIREFLY E&M Manager Engineering Quality Assurance is the accountable person for assuring FIREFLY’s
compliance to the requirements of the DCA insofar as the AOC and AMO approvals are concerned. Concurrence
with contracted organization’s Quality Assurance Managers may be required in certain situations.
4. AMO, in discharging their responsibilities for the continuing airworthiness and maintenance within the ESA, may sub-
contract the required services to their approved contractors, sub-contractors or suppliers.
5. All work process flows to achieve and assure continuing airworthiness and maintenance is duly described in this
MOE, AMO’s MOE and other documents and manuals as required by these primary documents.

MOE 0-3-03
MANAGEMENT ORGANIZATION CHART
FIREFLY CORPORATE ORGANIZATION CHART
MANAGING DIRECTOR
Ignatius Ong M.C
CHIEF COMMERCIAL OFFICER CHIEF FINANCIAL OFFICER CHIEF OPERATIONS OFFICER

Ignatius Ong M.C Suraya Mahmud TBA
HEAD, NETWORK & SCHED HEAD, REV MANAGEMENT HEAD, FLIGHT OPERATIONS
Saw Leong Beng Norhayati Sufira Capt. Mohd Ariffathillah
HEAD, MKTG & COMM HEAD, Finance HEAD, GROUND OPERATIONS

Rafizah Amran Suraya Mahmud Anil Aravindakshan Nair
HEAD, DISTRIBUTION HEAD, HUMAN RESOURCE HEAD, ENGINEERING &

Lawrence Chai Ismail Fahmi MAINTENANCE
Azmi Jusoh
HEAD, CUST EXPERIENCE

&SALES
TBA
Refer MOE 1-5-00 for E&M organization structure

PART 1
MANAGEMENT


MOE 1-3-00
MAINTENANCE MANAGEMENT PERSONNEL
The maintenance management personnel of FIREFLY comprises of the Accountable Manager and Nominated Personnel
Holders as follows:
DESIGNATION NAME OFFICE LOCATION
1. Managing Director/Accountable Manager Ignatius Ong MC SZB
2. Chief Operating Officer TBA SZB
3. Head of Engineering & Maintenance Azmi Jusoh SZB
4. Manager Engineering Quality Assurance Chandrasekhar Natarajan SZB
5. FY SMS Manager Mohd Hafiz Rahim SZB
6. Head of Aircraft Maintenance Mohd Ridhuan Nawawi SZB
NOTE: Changes to the post holder 1, 3 and 4 shall be notified to the DCA through DCA Form JPA-AP7(A).

DUTIES & RESPONSIBILITIES

OF THE MANAGEMENT PERSONNEL

MOE 1-4-01
TERMS OF REFERENCE - THE ACCOUNTABLE MANAGER
A. POSITION
Managing Director - Accountable Manager
B. IMMEDIATE SUPERIOR
Chairman/Board of Directors
C. RESPONSIBILITIES
1. The Accountable Manager has the corporate authority to manage and operate the airline, for ensuring all operations
and maintenance activities can be financed and carried out in accordance to the standards required by the authorities.
2. Responsible for providing the necessary resources and support to the other post holders to perform their tasks
respectively to ensure safe operations and airworthiness of the aircraft.
3. Accountable to establish, maintain and adhere to a Safety Management System (SMS) that is appropriate to the size,
nature and complexity of the operations authorized by regulatory authorities, to be conducted under its Air Operator
Certificate (AOC) and the safety hazards and risks related to the operations.
D. SPECIFIC FUNCTIONS
1. To ensure the commercial competitiveness of the airline whilst managing all management and operational functions in
ensuring safe operations in compliance with relevant rules and regulations, and every flight is conducted in accordance
with the provisions of the operations manuals.
2. To maintain and manage the financial capability of the airline.
3. To ensure all staff in FIREFLY are adequately trained with the required skills and competencies to perform their roles
and responsibilities within the airline.
4. To liaise and communicate with external stakeholders and parties, such as governmental and aviation authorities,
media, investors, of home country and other countries, which the airline operates into.
5. To ensure SMS shall clearly define of safety accountability throughout the organization including undertaking the direct
and ultimate responsibility/accountability for safety on the part of senior management as well as the implementation and
maintenance of the SMS.
6. To chair the monthly FIREFLY Safety Council Meeting.

7. In the absence of Accountable Manager, the functions of the Accountable Manager are delegated to Head of Flight
Operations / CFO. DCA is to be informed of the delegation for absence of one week and above.

MOE 1-4-02
TERMS OF REFERENCE - CHIEF OPERATING OFFICER (COO)
To be published.

MOE 1-4-03
TERMS OF REFERENCE – FIRST VICE PRESIDENT (FVP), HEAD OF ENGINEERING &
MAINTENANCE
A. POSITION
FVP, Head of Engineering & Maintenance (HEM)
Managing Director/Accountable Manager
C. MAIN RESPONSIBILITIES
1. To develop the E&M Department of FIREFLY, with a vision and goal to ensure the efficient development and
management of the organization.
1. To establish and maintain an organizational structure with competent staff and organize the delegation of
responsibility for the management of the resources.
2. To direct and coordinate the general function of all E&M management and supervisory positions and to ensure the
responsibilities and accountability of the departments are clearly defined for efficient performance.
.
3. To direct all activities concerned with the maintenance, overhaul and repair of FIREFLY aircraft fleet, power plants
and components and to ensure that all work meets quality and safety standards, and to coordinate all activities out-
sourced to contracted AMO.
4. To ensure aircraft is maintained to the Aircraft Maintenance Schedule approved by the DCA and to ensure all
engineering and maintenance operations conform to statutory, safety and legal requirements.
5. To ensure that the necessary resources such as finance, facilities, tools and equipment, manpower and the
managing of airworthiness data issued by Aviation Authorities are available and requirements met.
6. To provide sufficient trained manpower through training programs to meet the level of competence required for each
aircraft type and to provide staff development plans and positive leadership required of managers and staff for the
achievement of their full potential in managing and operating profitably the E&M resources.
7. Responsible to ensure staff are adequately equipped with proper tools and equipment. A comprehensive
tool/equipment list shall be prepared, periodically checked for condition and serviceability and listing used must be
made available, kept updated and kept in respective area.

8. To ensure that SMS safety accountability is clearly defined throughout the E&M including undertaking the direct and
ultimate responsibility/accountability for safety on the part of senior management as well as the implementation and
maintenance of the SMS.
9. To monitor progress against plans and budgets for the organization as a whole and to examine the causes of variances
and take corrective actions for any major adverse variances. To ensure all approval charges are paid, as prescribed by
the DCA.
10. To carry out any other task as directed by the superior.
11. In the absence of HEM, the functions of HEM are delegated to Head of Aircraft Maintenance. DCA is to be informed of the
delegation for absence of one week and above.

MOE 1-4-04
TERMS OF REFERENCE - MANAGER ENGINEERING QUALITY ASSURANCE
A. POSITION
Manager Engineering Quality Assurance
Managing Director/Accountable Manager
1. To develop and direct all aspects of E&M Quality System in accordance with the requirements of the company and
relevant Aviation Authorities in the most efficient, safety, airworthy and economical manner.
2. Establish an independent quality system to support FIREFLY AOC and Approved Maintenance Organization
Approval to ensure that all maintenance work performed are accomplished in accordance with the requirements
of the Department of Civil Aviation Malaysia.
3. Responsible to promote and implement SMS with a systematic approach in managing human safety and aircraft
airworthiness including the necessary organizational structures, accountabilities, policies and procedures.
1. Responsible to manage E&M Quality System and maintain liaison with all relevant Regulatory authorities pertaining
to Air Operator Certification and Maintenance Organization.
2. Report to the Accountable Manager any reported discrepancy or lapse in the Quality System in the Air Operator
Certification and Maintenance Organization which is not adequately attended to.
3. Consult and liaise with the DCA on Airworthiness and Approval matters. Monitor E&M’s compliance with the
Aviation Authorities requirements and request remedial action when necessary.
4. Manage and operate E&M Company License & Approval System approved by the DCA and ensure proper control on
the issue of Approval Certificates to License/Approval Holders.
5. Ensure the training needs and staff competencies are constantly developed and improved to meet the requirements
of E&M and the company.
6. Maintain continuous check on the effectiveness of the Maintenance Organization and on the Quality System
employed, including those of contractors’ to ensure all regulatory and company’s requirements are adhered to.

7. Prepare and submit to the DCA yearly Audit Plans and ensure implementation of the audit plans. Institute effective
compliance and product audit program to measure quality performance of its quality system.
8. Responsible for reporting notifiable defects to the Aviation Authorities and the aircraft manufacturers.
9. Monitor and control amendments to the MOE and submission of proposed amendments to the DCA. Review the
MOE annually and update whenever deemed necessary.
10. Ensure E&M Quality Assurance personnel possess correct skills, are given appropriate training, up-to-date on the
latest methods, procedures and requirements and are of sufficient strength to accomplish their work effectively.
11. Carry out audit of the sub-contractor pertinent to safety and aircraft airworthiness e.g. calibration of tools/lab,
cleanliness of workplace, hazard area etc.
12. Formulate safety program, institute measures to mitigate the consequences of situations that endanger human safety
and/or aircraft in accordance with SMS.
13. Ensure safety assurance activities are carried out as part of the SMS. Develop and maintain formal processes to
identify the causes of under-performance as part of SMS, determine the implications in its operation, and eliminate
such causes, in order to ensure the continual improvement of the SMS.
14. Carry out any task as directed by the immediate superior.
15. In the absence of the MEQA, the functions of MEQA are delegated to Senior QAE. DCA is to be informed of the
delegation for absence of one week and above.

MOE 1-4-05
TERMS OF REFERENCE – HEAD OF AIRCRAFT MAINTENANCE
A. POSITION
Head of Aircraft Maintenance
Head of Engineering & Maintenance
Manage E&M Engineering Maintenance section and ensure all aircraft and components maintenance are performed with
quality and economically meeting target deliveries.
1. Institute a suitable organizational structure in the Engineering Maintenance Section.
2. Establish systems and processes within Engineering Maintenance Section to ensure all activities are in compliance
with regulatory and company’s requirements and quality standards.
3. Responsible for developing and directing short and long term plans and strategies to achieve quality, standard and
on-time aircraft maintenance check turn-around time and also to achieve quality and on-time repair and overhaul of
aircraft components to support scheduled maintenance checks.
4. To ensure all personnel in Engineering Maintenance Section are properly trained and meet the competency level as
required by possession of correct skills and are up-to-date on the latest methods, procedures and requirements.
5. To ensure proper provisioning of tools, equipment and resources to perform maintenance activities.
6. Manage and control all aircraft undergoing schedule maintenance checks at contracted approved maintenance
organization.

MOE 1-4-06
TERMS OF REFERENCE - SENIOR DUTY ENGINEER
A. POSITION
Senior Duty Engineer
Maintain and control the daily aircraft operations to ensure minimal distributions to the planned flight schedules without
jeopardizing the aircraft airworthiness and safety as specified by the relevant airworthiness authorities.
1. Put in place an effective organization and operational structure for the Line Maintenance Operations. Produce yearly
departmental business plan and KPI to align with the company directions and operational budgets. Manage and
review yearly departmental budget on monthly basis.
2. Establish mid/long term manpower development and requirements to accommodate current and future work load.
3. Perform engineering line maintenance services to meet on time performance of aircraft turn around as per published
schedules and all line stations operated by FIREFLY fleet.
4. Manage and perform defect rectifications for all defects logged in the technical log books whilst maintaining the on
time departure.
5. Maintain CMC to manage the daily operational constraints to provide the aircraft to meet all schedule departure time.
Control and manage aircraft AOG situation at base and all line stations related to engineering support and services.
6. Establish processes to capture and monitor all reported defects captured in the technical log for all fleet.
7. Perform aircraft line checks and work tasks to maintain aircraft maintenance schedules requirements as planned by
Engineering Planning Section.
8. Oversight, manage and control all aircraft undergoing schedule maintenance checks at contracted AMO.

MOE 1-4-07
TERMS OF REFERENCE - LEAD, CENTRAL MAINTENANCE CONTROL (CMC)
A. POSITION
Lead, Central Maintenance Control
Operate ATR Maintenance Control Center to ensure smooth daily line operations system wide and
coordinate activities of maintenance operations to ensure aircraft availability for daily service requirements
in accordance with FIREFLY, DCA and other regulatory requirements.
1. Maintain CMC to manage the daily operational constraints to provide the aircraft to meet the
schedule departure time and maintain the serviceability of aircraft operating into/out of SZB and all
line stations
2. Monitor & institute improvement in the daily performance, servicing, technical handling, routine
maintenance and rectification of aircraft at SZB.
3. Undertake forecasting & recommending of manpower, spares and engineering equipment needs in
Engineering to support aircraft at SZB and all line stations. Ensure adequate provision, efficient
utilization and proper maintenance of aircraft maintenance tools, equipment and facilities.
4. Operate an effective system of recording, analysis and monitoring of reported defects, delays and
other in-service incidents to enable quick and urgent engineering decisions and corrective actions to
ensure safe and optimal operations of FIREFLY aircraft.
5. Establish an effective process to capture and monitor all reported defects captured in the tech log for
FY ATR fleet.
6. Review the daily performance of line operations and initiate suitable actions where necessary to
prevent, eliminate and reduce the effect of occurrences of any adverse conditions which can
jeopardize the required standard of Engineering Dispatch Reliability (EDR).

7. Coordinate maintenance and support function via medium of the Operational Review Meeting
(ORM) to effectively deal with operational problem encountered by aircraft.
8. Liaise with Technical Services Section to ensure company’s aircraft, engine, component and the
associated equipment perform to specification as required by the company and relevant aviation
authorities and for the implementation of and to maintain an efficient reliability program and also to
investigate the possibility of technical improvements.

MOE 1-4-08
TERMS OF REFERENCE – TECHNICAL SERVICES MANAGER
A. POSITION
Technical Services Manager
Oversight technical services activities contracted to an approved DOA. Ensure aircraft, engines, components and associated
equipment perform to specification as required by the company and relevant Aviation Authorities. Ensure aircraft, engines,
component and associated equipment performs to specification as required by the company and relevant Aviation
Authorities. Ensure availability of technical specialists to support maintenance and liaise with OEMs and other operationally
relevant external entities.
1. Institute a suitable organizational structure in the Engineering Services Section. Establish and maintain an effective
and economical administrative system in the section.
2. Implement and maintain an efficient reliability program and investigate the possibility of technical improvements.
3. Operate an efficient system to readily provide technical information, instructions and advice to Maintenance
personnel when required.
4. Manage Airworthiness Directives (AD), Service Bulletin (SB) and other airworthiness data affecting ATR72 fleet.
Oversight and coordinate for the accomplishment of the AD, SB and other airworthiness data affecting ATR72 aircraft
fleet by contracted DOA. Evaluate, select and logically accept modification for incorporation.
5. Operate Technical Publication Section for up-to-date technical manuals, references, instructions, information and
advice, made readily accessible to E&M personnel when required.
6. Implement a system of control, authorization and safekeeping of drawings, Engineering Notes and other technical
document in a manner to meet the company and relevant Aviation Authorities requirements.
7. Manage the airborne software used on aircraft.

MOE 1-4-09
TERMS OF REFERENCE – PLANNING & TECHNICAL RECORDS MANAGER
A. POSITION
Planning & Technical Records Manager
Formulate, produce and implement suitable plans, programs and arrangements to facilitate and coordinate the
accomplishment of maintenance, inspection and modification work on aircraft, engines and components in compliance with
the requirements of relevant Aviation Authorities in a manner most operationally and economically viable.
1. Provide overall control and efficient administration of the Planning & Records Section of E&M.
2. Develop long and short term plans to effectively schedule aircraft for maintenance accomplishment including the
preparation of aircraft check package to meet the company and DCA requirements.
3. Develop strategic level plans to schedule aircraft engines, major components and equipment for maintenance,
inspection and modification accomplishment to ensure availability and meet the relevant Aviation Authorities
requirements at optimum cost.
4. Liaise and coordinate with Engine Planning section to manage the maintenance and storage of Engines and
propeller assembly to support aircraft maintenance within the relevant Aviation Authorities and regulatory
requirements.
5. Ensure Planning & Records Section personnel are in possession of correct skills, given appropriate training, are up-
to-date on the latest methods, procedures and requirements, and are in sufficient strength to accomplish their work
effectively. Maintain record of staff training.
6. Undertake the necessary corrective and preventive action to overcome any shortcomings of the section resulting
from the quality compliance monitoring and audit program.

MOE 1-4-10
TERMS OF REFERENCE – HEAD OF SUPPORT SERVICES
A. POSITION
Head of Support Services
Develop and direct all supporting functions to enable work to be accomplished on aircraft, engines, components and
associated support activities in accordance with the requirements of the company and relevant Aviation Authorities.
1. Develop and direct short and long term plans and strategies to control, coordinate and facilitate work performance.
2. Direct proper set-up to ensure proper control over purchases, receipt, storage, safekeeping, issue and dispatch of
spares and materials to support aircraft maintenance and related maintenance production activities.
3. Provide support in materials planning, materials management, procurement and logistics.
4. Manage Ground Support Equipment in accordance with the company and other relevant Aviation Authorities
requirements.
5. Plan for adequate provisioning, utilization and proper maintenance of ground equipment and facilities for hangar
maintenance.
6. Ensure Support Services Section personnel are in possession of correct skills, given appropriate training, are up-to-
date on the latest methods, procedures and requirements, and are in sufficient strength to accomplish their work
effectively. Maintain record of staff training.
7. Undertake the necessary corrective and preventive action to overcome any shortcomings of the section resulting
from the quality compliance monitoring and audit program.

MOE 1-5-00
MANAGEMENT ORGANIZATION CHART
MANAGING DIRECTOR
(ACCOUNTABLE MANAGER)
FIRST VICE PRESIDENT, MANAGER ENGINEERING

HEAD OF ENGINEERING QUALITY ASSURANCE
& MAINTENANCE
HEAD OF AIRCRAFT TECHNICAL PLANNING & HEAD OF SUPPORT

MAINTENANCE SERVICES TECHNICAL SERVICES
MANAGER RECORDS
MANAGER
SENIOR DUTY ENGINEER

(LINE MAINTENANCE
OPERATIONS)
SENIOR DUTY ENGINEER

(BASE MAINTENANCE
OPERATIONS)
CENTRAL MAINTENANCE
CONTROLLER
ENGINEERING & MAINTENANCE ORGANIZATION STRUCTURE

MOE 1-6-00
LIST OF CERTIFYING STAFF
A. PURPOSE
To ensure proper listing of the various categories of certifying staff.
B. FIELD OF APPLICATION
This procedure affects QAE, AME and Approval Holders.
C. POLICY
1. All line and base maintenance tasks performed on aircraft must be certified by personnel authorized through the EQA
Licence and Approval System. The MEQA is responsible for the administration and control of approval system.
2. A list of all current AME/AH providing certification to ATR72 aircraft is maintained in the EQA Department bearing the
form no. EQA106.
3. List of Certifying Staff shall include:-

i. Category B1.1 and B2 certifying engineers
ii. Certifying Technicians (Cat A & O2)
4. The MEQA shall keep the record for at least two years after the certifying person has ceased employment from
FIREFLY or upon withdrawal of the authorization, whichever is sooner.
5. The certifying staff shall be furnished on request with a copy of their record on leaving the organization.
6. Certifying staff are not required to carry their authorization certificate, however the staff is required to show such
certification authorization within 24 hours upon request.
7. The Company Licence/Approval authority is only valid while the certifying staff is in the employment of or is
contracted to FIREFLY.

MOE 1-7-00
E&M MANPOWER RESOURCES AND TRAINING POLICY
MANPOWER RESOURCES
NON-CERTIFYING CERTIFYING TOTAL

SECTION
EMPLOYEES EMPLOYEES¹,2 EMPLOYEES
MANAGEMENT & ADMINISTRATION 2 0 2
PLANNING & TECHNICAL RECORDS 7 0 7
AIRCRAFT MAINTENANCE 65 46 111
QUALITY ASSURANCE 6 0 6
TECHNICAL SERVICES 4 0 4
SUPPORT SERVICES 25 0 25
TOTAL 113 46 155
Note¹ Certifying employees is staff with aircraft maintenance release certifying privileges - AME (B1 or B2) and Approval
Holders (Cat A & O2).
Note2 A list of all current AME/AH providing certification to ATR72 aircraft is maintained in the EQA Department bearing the
form no. EQA106
TRAINING POLICY
E&M manpower resources and training policy are reflected in detail in the following chapters, as applicable:
LIST OF CERTIFYING STAFF MOE 1-6-00

CONTRACTED MANPOWER MOE 1-7-01
CERTIFYING STAFF QUALIFICATION AND TRAINING PROCEDURES MOE 3-4-00
CERTIFYING STAFF RECORDS MOE 3-5-00
QUALITY AUDIT PERSONNEL MOE 3-6-00
QUALIFYING INSPECTORS (LICENSED AIRCRAFT ENGINEERS /APPROVAL HOLDERS) MOE 3-7-00
QUALIFYING MECHANICS MOE 3-8-00
HUMAN FACTORS TRAINING PROCEDURES MOE 3-13-00

MOE 1-7-01
CONTRACTED MANPOWER
A. PURPOSE
To provide the policy on contracting of manpower from manpower providers to support E&M operational requirements to
ensure any person contracted by the Company are both suitably trained and competent for the intended task.
The contracting or outsourcing procedures for additional manpower requirements from external approved manpower
providers.
C. DEFINITION
1. Aircraft Maintenance Engineers (AME) - Certifying Personnel who possess valid Aircraft Maintenance
Engineer’s Licence or qualification acceptable to the DCA.
2. Aircraft Technician/Mechanics - Possess aircraft technical background and experience (airforce

personnel/Aviation industry)
3. Maintenance Assistant - Personnel with Diploma in Aircraft Maintenance Technology from

DCA-Approved training institution.
4. Non-skilled manpower (Cleaners) - Personnel with some academic/technical background and experience.
D. POLICY
1. The additional manpower requirements must be identified, evaluated and justified against the organization business
plan and cost implication. Additional manpower requirements shall be outsourced or acquired from external
manpower agents.
2. A contract shall be drawn for the additional outsourced manpower.

NOTE: The ESA between FIREFLY and service provider is sufficient to meet the requirements of this chapter.
3. The manpower providers shall be responsible to ensure that the supplied manpower comply with FIREFLY required
Quality Standard and airworthiness requirements.
4. The contracted manpower, depending on their entry level and technical background and/or experiences, are required
to undergo an induction program with modules covering the subjects referred to in MOE 3-4-00.
5. It is mandatory for the EQA Section to be involved in the evaluation of a contracted Certifying Personnel, to assess
their system knowledge, experience and understanding of documentation/certification requirements, prior to being
issued with FIREFLY Company Licence/Approval.

6. Renewal or termination of contract of the contracted manpower must be monitored and justified accordingly.
Application for renewal must be made within a reasonable time before expiry.
7. Record of the contracted manpower resume, training, performance and evaluation shall be kept updated.
D. RESPONSIBILITIES
1. Identify and justify additional manpower requirement - Head of Engineering & Maintenance/Section Heads
2. Approve outsourcing - Chief Operating Officer
3. Outsource required manpower - Head of Human Resources
4. Coordinate Induction Program - Head of Human Resources
5. Issue Certifying Personnel with Company Licence/ - Manager Engineering Quality Assurance
Approval
6. Monitor/maintain record of personnel resume, - Manager Engineering Quality Assurance

Training and performance

MOE 1-8-00
GENERAL DESCRIPTION OF THE FACILITIES APPROVED
The registered office of Flyfirefly Sdn Bhd is located at 1 st Floor, Administration Building, Southern Support Zone KLIA, 64000
Sepang, Selangor.
E&M maintenance facilities comprise of:
1. FIREFLY ADMINISTRATION OFFICE (Headquarters)

FIREFLY Administration office is located at Lot R01, 3rd Floor, Citta Mall, No. 1, Jalan PJU 1A/48, Pusat Perdagangan Dana
1 – Ara Damansara, 47301 Petaling Jaya, Selangor. Flight Operations, Ground Operations and Support Services
administrative and management offices are located in this area. The offices of the Accountable Manager and Head of
Engineering & Maintenance are located at this premise.
2. E&M OFFICES & HANGAR

2.1 E&M office is located at Mezzanine Floor, Hangar 1, MAS Complex B, Sultan Abdul Aziz Shah Airport 47200 Subang,
Selangor. This premise consists of management office and other sections in E&M.
E&M Office Floor Plan

2.2 E&M Hangar floor plan:

3. BASE MAINTENANCE FACILITIES

3.1 Sultan Abdul Aziz Shah Airport Subang (SZB)
E&M uses its own hangar & office for ATR72 fleet maintenance. Details as per following:
SIZE
PREMISE USAGE/PURPOSE FACILITIES/TOOL/EQUIPMENT
(SQ FEET)
E&M 34,648 Hangar Maintenance of two ATR72 aircraft at any 1. Service Centre
Hangar one time. 2. Tool Crib
3. Support Shop
4. Holding Room
5. Crew Room
E&M Office & 4,620 Engineering & Maintenance Back Office Function 1. Quality Assurance
Facilities and Line Maintenance Operation Center. 2. Planning & Records
3. Technical Services

MOE 1-9-00
ORGANIZATION APPROVED SCOPE OF WORK (MALAYSIAN DCA APPROVAL)
E&M Department of Firefly is approved by DCA Malaysia to carry out line and base maintenance on ATR72-212A aircraft in
accordance with the Certificate of Approval – Reference No. AMO/2016/10. The scope of approval granted is described
below.
E&M is responsible for the Maintenance of the company’s fleet of aircraft and airworthiness activities. E&M is also
responsible for the technical performance of all these stations, with respect to handling FIREFLY aircraft and its equipment.
1. Aeroplane Maintenance (line and base) under the A1 rating
A. Sultan Abdul Aziz Shah Airport, Subang Selangor Malaysia (SZB)

ATR72-212A series aircraft fitted with Pratt & Whitney PW127M engine
- All checks up to and including D check.
B. Penang International Airport, Penang Malaysia (PEN)

ATR72-212A aircraft fitted with Pratt & Whitney PW127M engine
- All checks up to and including Stayover Check.
C. Sultan Ismail Petra Airport Kota Bharu, Malaysia (KBR)

D. Senai International Airport Johor Bharu, Malaysia (JHR)

2. Components ( C rating)
Overhaul, modification, repair, inspection and testing of aircraft components, under the DCA Approval ratings below:
A. Structure (C20 ratings)

The C20 structure rating approval for the repair of structure is applicable to parts listed in approved capacity list. Repairs
may be carried out under A1 approval rating on structural and non structural components installed on aircraft, which include
panels, doors and attachment fittings of wings & empennage structure and leading edge and trailing edge structure. Repairs
shall be carried out in accordance with SRM or approved Repair Schemes which meet the maintenance data requirements
for structural repairs. Manufacture and fabrication function is limited to metal parts such as brackets.

B. Protection Ice/Rain/Fire (C18 ratings)

To carry out weighing of the following fire extinguishers in accordance with the respective current component maintenance
manual and process sheet:
 L’ Hotellier Portable Fire Extinguisher – P/N: 863521-01 & -02
 Kidde Fire Extinguisher – P/N: 472420
 Kidde Fire Extinguisher – P/N: 870317, 871685, 890017, 890275, 891318, 892480, 893948
 Pacific Scientific Fire Extinguisher – P/N: 30100022-1 thru -8, -16, -20, -33
 New Fire Extinguisher P/N to be included in capability list shall undergoes First Article Inspection as per ESM 3-3-
03-02
 Work beyond the scope of Firefly capability shall be outsourced to an Approved Repair facility.
NOTE: fire extinguisher part numbers listed in the approved capacity list may be serviced by the workshop
C. Electrical Power & Lights (C5 ratings)

To carry out servicing and maintenance of aircraft Nickel Cadmium batteries limited to:
 Initial charge/pre-service
 Routine servicing/refresher charge
 Capacity check
 Overhaul
NOTE: aircraft battery part numbers listed in the approved capability list may be serviced by the workshop
3. Additional significant activities:

a. Painting of aircraft and components
NOTE: FIREFLY, AS THE DCA APPROVED MAINTENANCE ORGANIZATIONS WILL ENSURE, PRIOR TO
UNDERTAKING ANY MAINTENANCE ON AIRCRAFT, ENGINE OR COMPONENT, THAT ALL REQUIRED
AIRWORTHINESS DATA, MANUALS, DOCUMENTATION, TOOLING, EQUIPMENT, FACILITIES AND TRAINING
ARE OBTAINED. THIS MUST BE PROVIDED TO THE RELEVANT SUITABLY QUALIFIED PERSONNEL SUCH
THAT IT ENABLES THEM TO ACCOMPLISH THE MAINTENANCE UNDER THIS APPROVAL TO RECOGNIZED
ACCEPTABLE STANDARDS.

MOE 1-10-00
NOTIFICATION PROCEDURES TO THE DCA REGARDING CHANGES TO THE OPERATOR’S
MAINTENANCE ARRANGEMENTS/LOCATIONS/ PERSONNEL/ACTIVITIES/APPROVAL
A. PURPOSE
FIREFLY as holder of an Air Operator Certificate and an approved maintenance organization is required to notify the
Department of Civil Aviation (DCA) Malaysia on any changes to its organization, maintenance arrangement, locations,
activities and approvals, so as to enable the authorities to determine continued compliance with airworthiness requirements.
These procedures, policy C1 applies whenever notification is required to be made to the DCA and policy C3 applies
wherever renewal of DCA approval is required.
C. POLICY
1. Notification of changes to the approved maintenance organization
a. Changes to the following will require notification to the DCA Malaysia
i. Name of company & location (including any additional location).
ii. Accountable Manager
iii. Head of Engineering & Maintenance
iv. Manager Engineering Quality Assurance
v. Facilities, equipment, tools, material, procedures, work scope, technical arrangements, maintenance
and certifying staff that could affect the AOC/AO.
vi. Scope of work
b. The notification shall be made as soon as is practicable via fax, telex or letter, whichever is suitable.
c. The Manager Engineering Quality Assurance shall be responsible for notifying the DCA Malaysia.
2. Exemption from Compliance with Malaysia Civil Aviation Regulations (MCAR).

Whenever the need to defer compliance with or deviation from MCAR requirements arises, the Manager Engineering
Quality Assurance may submit such request in writing to the DCA Malaysia providing details of the justifications.

3. Renewal and/or variation of DCA Approval.

Manager Engineering Quality Assurance is responsible to request for DCA Form JPA-AP7 for application, and
provide all necessary information pertinent to the renewal of approval and to submit the application to:
DCA Airworthiness Sector

Department of Civil Aviation Malaysia
Aras 1-4 Blok Podium
No. 27 Persiaran Perdana Precinct 4,
Pusat Pentadbiran Kerajaan Persekutuan
62618 Putrajaya
Malaysia.
4. Display of Certificate.
4.1 FIREFLY shall display the certificate and ratings at a place that is accessible and not obscured.
4.2. The certificate shall be available for inspection by DCA.
D. RESPONSIBILITIES
1. Notification to Authorities - Manager Engineering Quality Assurance
2. Amendment to MOE - Manager Engineering Quality Assurance

MOE 1-11-00
EXPOSITION AMENDMENT PROCEDURES
A. PURPOSE
To provide control over any changes to the contents of the FIREFLY E&M Maintenance Organization Exposition (MOE)
This procedure applies to the amendments of MOE.
C. POLICY
1. The MOE shall be amended as necessary to keep the information contained therein up-to-date and to address:
- Changes in the organization or airworthiness requirements;
- Changes in the organization or activities;
- Inadequacy identified through internal or external audit;
- Conformity to applicable requirements
2. Amendment request may originate from any Engineering personnel using FIREFLY QA Action Request. Any
amendment to the MOE shall require DCA Malaysia approval.
3. The Manager Engineering Quality Assurance is responsible for the monitoring and control of amendments to the MOE
and the submission of proposed amendments to the DCA which is within 30 days.
4. The Manager Engineering Quality Assurance shall review the MOE, at 6 monthly interval and update whenever
deemed necessary. Revised portion will be indicated by a dark vertical line and a revised date printed at the lower
corner of each page.
5. The MOE shall be controlled. Each page of the manual shall have the Chapter Number, Page Number and the Date.
In addition, the List of Effective Page shall have the Issue Number and Revision Number on each page and shall be
certified by the Manager Engineering Quality Assurance. The contents of the List of Effective Page shall reflect all the
pages in the manual with the date of revision.
6. The Manager Engineering Quality Assurance may authorize amendment of the exposition, without prior approval of the
Malaysian DCA, provided the amendments are deemed as minor amendments. These minor amendments may
include:
- correcting typographical errors
- renumbering of procedures, provided that the intent procedure has not changed
- editorial changes to procedures, provided that the intent of the procedure has not changed
- changes to named individuals within procedures, excluding those individuals that are nominated post holders
7. The MOE shall be distributed and controlled by Quality Assurance Section, through Technical Publications.

PART 2
MAINTENANCE PROCEDURES

MOE 2-1-00
SUPPLIER EVALUATION PROCEDURE AND SUB-CONTRACT CONTROL PROCEDURE
A. PURPOSE
This chapter provides general policies and responsibilities for purchasing of parts, materials and also services for the
purpose of aircraft maintenance and to ensure adequate control is maintained over work sent to outside firms (sub-
contractors/contractors) and that such work conforms to E&M, DCA Malaysia, EASA Part 145 and other relevant Aviation
Authority standards and requirements. The policy is also to ensure each maintenance organization that performs
maintenance for FIREFLY has a manager with appropriate qualifications, acceptable to the DCA, who has responsibility for
the management and supervision of the maintenance organization.
1. The policy is applicable to the purchase of all technical spares (aeronautical and tool/test equipment) from approved
supplier/manufacturer, stockist and unapproved supplier/non-E&M workshop approved by MEQA. The purchase of
services from Maintenance facilities is also included.
2. Sub-contracted work, whenever E&M does not have such capability in performing the required work, such work can
be sub-contracted to a DCA/EASA Part 145 approved organization or a non-DCA/EASA Part 145 approved
organization.
NOTE: i. Suitability of a Contractor is indicated through written authorization from the MEQA or approval from
DCA Malaysia.
iii. DCA approval is required for all foreign organizations undertaking work on FIREFLY aircraft,
engines and propellers.
C. DEFINITIONS
For the purpose of this chapter the following definitions apply:-
1. Contractor - EASA Part 145/FAR 145/DCA approved organization. It can also be NAA approved
organization.
2. Sub-Contractor - not a DCA-approved organization but can provide specialist services not available in E&M.
3. Supplier - can be stockist or distributor of new and surplus aircraft parts/material.

D. POLICY
1. Supplier Evaluation
1.1 Supplier evaluation process shall be carried out using the Supplier Approval Questionnaire Form No. EQA045. If the
supplier meets all the requirements, MEQA shall approve the supplier and included into the FIREFLY Approved
Vendors/Suppliers Listing.
1.2 All suppliers shall be monitored for compliance with the Airworthiness requirements through their existence in the
E&M Approved Vendors/Suppliers Listing, periodic audit of its quality system and also through goods inward
inspection.
1.3 Aircraft spares and materials may be procured via E&M Maintenance Support’s Materials & Logistics Section. In all
cases, Goods Inward Inspection shall be provided and performed by the store inspector.
2. Control and Approval of Sub-Contractors (Organizations not approved under Part 145/DCA)
2.1 When sub-contracting work to any sub-contractor, E&M Quality System and standards shall apply.
2.2 In cases where E&M does not possess adequate equipment or tools, the sub-contracted work shall be supervised by
qualified personnel, authorized by MEQA to ensure compliance with the relevant specification and standards.
2.3 Completed task will be certified by the qualified personnel, authorized as per para 2.2 above.
2.4 Prior to the facility being accepted as a FIREFLY sub-contractor, or services being used, it must be audited for
adequacy and shall be approved by the MEQA.
2.5 A listing of sub-contractor shall be maintained and kept in EQA Department.
2.6 Work performed by the sub-contractor shall meet the following requirements:
i. All parts and materials used shall be procured from sources acceptable to E&M and/or relevant authorities
and shall have traceability. E&M may supply the materials and parts where necessary.
ii. A system of records of work accomplished shall be provided by the sub-contractor.
iii. Only appropriately qualified personnel in the sub-contractor’s company shall be authorized to perform the work
and certify for the work accomplishment.
3. Contract and Approval of Contractors (AMO appropriately approved under Part 145/DCA)
All foreign organizations undertaking work on FIREFLY aircraft, engines, propellers and components must be approved
by the DCA. Therefore, in respect of approval of foreign organizations for work outsourced to them, the following DCA
guidelines shall be adopted:

3.1 Maintenance of Aircraft

. The organization shall require direct DCA approval supported by initial application/audit with provision for
annual audit.
a. A copy of the Company Exposition shall be extended to the DCA with the approval terms specified to work on
FIREFLY aircraft.
3.2 Maintenance of Engines and Propellers

a. The organization shall require approval which is granted on the basis of recognition of their NAA.
b. An application shall be made with initial audit and provision for periodic audit at an interval of 2 to 4 years.
3.3 Maintenance of Components/Appliances

a. Work out-sourced to FAA approved domestic Repair Stations and EASA member states approved Maintenance
Organizations are acceptable via FAA 8130-3 and EASA Form 1.
b. FIREFLY must have a system of verifying and monitoring of these sources, to include:
i. Review of Repair Station/Organization Approval Certificate and Rating;
ii. Carry out audit as appropriate.
3.4 Other Sources (Non-FAA USA - Domestic and EASA member states)
a. Work outsourced to the other countries will require an application to be made for DCA approval.
b. The exception being when the repair organization is the OEM, DCA would permit acceptance of such aircraft
components subject to the organization being under the control of the aircraft, engine or propeller Type Certificate
Holder are being authorized by the Certifying Authority for that particular purpose.
c. The approval shall be granted on the basis of recognition of their National approval and shall require an initial
audit and periodic audit at intervals of 2-4 years.
E. RESPONSIBILITIES
1. Supplier Approval - Manager Engineering Quality Assurance/DCA
2. Monitoring of Supplier - Head of Engineering/Manager Engineering Quality Assurance
3. Approval of Sub-Contractor - Manager Engineering Quality Assurance/DCA
F. CONCURRENT DOCUMENT
1. DCA Airworthiness Notice No. 29 and Appendix 1

MOE 2-2-00
ACCEPTANCE/INSPECTION OF AIRCRAFT COMPONENTS AND MATERIALS FROM OUTSIDE
CONTRACTORS
A. PURPOSE
FIREFLY shall have a procurement and purchasing program to ensure aircraft parts and materials are only obtained from
approved sources, certification and documentation requirements are specified and there is traceability for used or surplus
parts. A Statement of Conformity or certification test results is required for hardware and raw materials and all inventory
storage of consumable materials is managed to ensure traceability of batch control.
This procedure is also to ensure materials and parts of all classes (A, B and C) received by E&M for FIREFLY aircraft use is
inspected prior to acceptance.
DEFINITIONS:
ROTABLES (Class A) : Units or components which may be removed from aircraft for repair or overhaul, using
new parts where necessary, tested when required and re-stocked for future use.
REPAIRABLES (Class B) : Parts which may be refurbished and repaired one or more times before scrapping and
replacing them with a complete new spares.
CONSUMABLES/STANDARD : Parts which are not repairable and are never re-used once removed.
PARTS (Class C)
This procedure applies to E&M whenever materials are received by FIREFLY.
C. POLICY
1. All components and materials to be used on FIREFLY aircraft shall be inspected and accepted by the stores
inspector in accordance with MOE 2-2-00 to ensure that it meets the airworthiness requirements.
2. All components’ parts shall be obtained only from the Original Equipment Manufacturers (OEMs), or other approved
sources.
3. All parts obtained from, or returned after maintenance by outside sources, shall be routed and subjected to
inspection before they can be accepted into the maintenance facility.
4. For parts and materials of the non-vital or non-operational category, received in large batches, the inspection may be
carried out on a sampling basis.

5. Consumable materials for use in the repair/overhaul of aeronautical products must be of the specification approved
by the OEM. Consumable materials or other commercial materials approved by OEM may be obtained from local
sources, provided such materials have been surveyed and found satisfactory and are approved by the MEQA.
6. All parts / consumables received from approved sources shall be accompanied by copy of certificate of conformance
/ conformity and/or Airworthiness Approval Tag / Airworthiness Release Certificate (FAA 8130-3, EASA Form 1, DCA
ARC etc), appropriate Serviceable Label, with proper traceability and that the acceptability of the documentation
must be carefully examined. Raw materials / hardware received shall be accompanied by Certificate of Conformity
and/or certification test results.
Flow chart for MSO to order spares
SPARE REQUIREMENT SENT TO MSO BY LMO/PLANNING VIA EMAIL

(CC TO MATERIAL PLANNING)
MSO TO VERIFY STOCK AVAILABLE OR NOT (RAISE PURCHASE

REQUEST IF APPLICABLE)
MATERIAL PLANNING TO SOURCE FOR VENDOR – SENDING RFQ

AND ISSUE PO/RO AFTER COMPLETING TENDER CHECKLIST
MSO TO BIN THE SPARES AND ISSUE SERVICEABLE LABEL AFTER

INSPECTION FOUND SATISFACTORY
SPARES RELEASE TO SERVICE TO LAE WHO WILL VERIFY THE

SERVICEABILITY OF THE PARTS BEFORE FITTING TO AIRCRAFT
UNSERVICEABLE SPARES FROM AIRCRAFT WILL BE SEND TO MSO

FOR REPAIR OR SCRAP

7. All parts / materials accepted by the stores inspector after receipt inspection shall be issued with a Firefly Serviceable
Label – Form No EQA121.
8. Engines / Propellers and Landing Gears received new or after repair / overhaul shall be inspected by appropriately
type rated LAE / QAE. Log books, LLP records shall be verified and serviceable Label issued upon satisfactory
inspection.
9. Parts which are found not conforming to specifications shall be rejected and the parts pending disposition shall be
quarantined in the designated Quarantine Area.
10. Parts or materials with shelf life limitation shall be clearly identified before acceptance. The issue or usage of
parts/materials in storage shall be on the “First-In-First-Out” basis.
11. All certificates and/or documents received with the parts shall be properly kept such that the traceability to the
sources of the parts can be maintained.
D. RESPONSIBILITIES
1. Receipt Inspection - Store Inspector
2. Discrepant Parts Handling - Manager Engineering Quality Assurance

MOE 2-3-00
STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND MATERIALS TO
AIRCRAFT MAINTENANCE
A. PURPOSE
This procedure is to ensure continued serviceability of materials binned and that all binned items have serviceable
label/identification label for easy retrieval. It is also to ensure materials and parts are binned and issued in compliance with
“First-In-First-Out” policy and the applicable shelf life data are captured and expiry dates controlled.
This procedure applies for aircraft components/materials handled and binned by E&M.
C. GENERAL
FIREFLY E&M operates Engineering Stores at its Hangar located at Terminal 3 Subang Airport to store components
received from OEM or other approved supplier while waiting installation on to aircraft.
D. POLICY
STORAGE
1. The whole store shall be operated as Bonded Store with exception of Quarantine Area and a fully segregated,
separately operated Commercial/Ground Equipment Store and DOPE Store for SPOG items.
2. Storage area shall be designated as environmentally and non-environmentally controlled areas. All storage
instructions prescribed by the manufacturer or in their absence, those prescribed in CAAIP Leaflet 1-8 shall be
observed. Storage area must be clean and suitably enclosed to prevent entry of dust and other contaminants.
3. All materials/parts for use on aircraft shall be packed in accordance with approved method and preserved per
manufacturer’s recommendations. Vibration-sensitive components shall be packed in ATA300 containers.
Electrostatic-sensitive components shall be packed in static shielding containers and appropriately identified.
4. Storage of engines, landing gears and other large components shall follow procedures laid down in the respective
Manufacturer’s Maintenance Manuals. Storage of fire bottle cartridges shall be in locked steel cabinets while
compressed gas cylinders shall be stored in fire/explosion proof storage area.
5. Materials & Logistics Officer is responsible to monitor the shelf-life of all the materials/parts and to call-up prior to
expiry date. Periodic checks on all the bonded materials/parts to ensure correct storage shall be performed.
6. Stores Inspectors shall carry out periodic checks on all the bonded materials and parts to ensure correct storage.
7. Planned audits and continuous surveillance shall be carried out by QAE to ensure proper storage and segregation of
materials/parts. Spot checks are carried out to check the shelf-expired parts and promptly removed from shelf.

TAGGING
1. All approved materials/parts must be accompanied with proper labels and have approved batch numbers. Labels
must not be removed until materials or parts are actually used on aircraft.
2. All materials/parts used for maintenance of aircraft and its equipment shall be properly identified and traceable to its
original source in accordance with the airworthiness requirements. Identification shall be in the form of part numbers
and serial numbers with its appropriate documentation including binning location in the store.
3. Batch numbers shall be given to all items for ease of traceability in compliance to the airworthiness requirements.
Other items related to maintenance system shall also be identified for traceability. Traceability for source documents
shall be identified in all design and modification as approved by DCA.
4. Documents forming part of maintenance record are to be kept in accordance with EASA PART 145 and MCAR
requirements.
RELEASE OF COMPONENTS
1. Only authorized personnel will be allowed access and given authority to release materials and parts from the stores.
2. All copies of requisitions for materials and parts must be accompanied by AME/AH signature before materials and
parts can be dispatched to respective personnel.
3. Stores requisition or other issue documents must contain the materials/parts batch number or the materials/parts
must not be used unless prior approval in writing has been given by the MEQA.
4. Materials & Logistics Officer shall be responsible for adequate packaging and identification of goods being
dispatched.
DISPOSAL OF UNSALVAGEABLE COMPONENTS

E&M does not keep components with life limit or life-limited parts.
E. RESPONSIBILITIES
1. Managing of Engineering Store - Materials & Logistics Officer

MOE 2-4-00
ACCEPTANCE OF TOOLS AND EQUIPMENT
A. PURPOSE
This procedure ensures all tools and equipment used for maintenance of aircraft and its associated aircraft components are
of good quality and meet the specifications/requirements.
This procedure applies to all tools and equipment used for maintenance of aircraft and its associated aircraft components.
C. POLICY
1. An Engineering Asset Number shall be allocated for stock identification and control. A copy of a register for all tools
and equipment shall be maintained by E&M’s Maintenance Support Section. A comprehensive tool listing of all
equipment used shall be made available, kept updated and in respective area.
2. All significant equipment shall be periodically checked for condition. Maintenance Support Manager (MSM) shall be
responsible to ensure that such records are available and accessible.
3. All tools and equipment shall be inspected, serviced or calibrated, as appropriate, on regular basis and in accordance
with the equipment manufacturers’ instructions (except where MEQA has approved a different time period as
appropriate in a particular case) and indicate to users that the item is within any inspection, service or calibration
time-limit.
4. All tools, equipment and test equipment shall have a system of labeling, giving information on when the next
inspection or service or calibration is due. A system of labeling must also be provided if the item is unserviceable.
5. Tools & Equipment Technical Standards

5.1 All tools and equipment to be used shall comply with the specifications detailed by the manufacturer of the aircraft,
engines and components, or in its absence, must meet the internationally recognized standards such as IATA, ATA,
BS or SAE standards. The tender specifications must be certified to that effect.
6. Non-calibrated Tools & Equipment

6.1 Ensure tools and equipment conforms to their respective purchase/repair order specification.
6.2 Tools and equipment shall be inspected for serviceability status (visual inspection and testing carried out as
appropriate) before final acceptance.

6.3 For newly purchased tools and equipment which are complicated in nature, the vendor must commission and
demonstrate the proper functioning of such equipment, before final acceptance, by MSM. An acceptance letter shall
be issued by the MSM to confirm successful commissioning into E&M Department.
6.4 An Engineering Asset Number shall be allocated for stock identification and control.
6.5 Acceptance checks shall be carried out when receiving new equipment or equipment returned after out-of-house
repair.
6.6 Appropriate certificate or documentation must accompany the tool and equipment.
7. Calibrated Tools & Equipment

7.1 Ensure tools & equipment conforms to their respective purchase/repair order specification and route items to
Approved Calibration Lab for acceptance.
7.2 Appropriate certificate or documentation must accompany the tool and equipment.
7.3 Inspection/Test when required shall be carried out before final acceptance with reference to manufacturer’s
specifications or overhaul manual. For newly purchased tools & equipment, calibration schedule/record shall be
prepared and maintained by approved Calibration Lab.
7.4 An Engineering Asset Number shall be allocated for stock identification and control.
7.5 Calibration sticker showing due date of next calibration shall be affix to the tools or equipment.
8. Tool Listing
8.1 A comprehensive listing of all equipment used in the maintenance department must be made available, updated and
kept in respective area.
8.2 All significant equipment shall be periodically checked for condition. MSM is responsible to ensure such records are
available and accessible.
9. Control of defective/Unserviceable Tools and Equipment

9.1 Tools & equipment shall be considered unserviceable and not to be used when:
i. Defective
ii. Not conforming to specifications or obsolete
iii. Calibration due date has exceeded
iv. Calibration decal is missing or not legible

9.2 An “UNSERVICEABLE” label shall be attached to the unserviceable tools or equipment, and if tool/equipment is
portable, it shall be placed at a designated quarantine area, until such corrective action taken,
9.3 Tools & equipment which are beyond repair or obsolete shall be disposed of accordingly.
D. RESPONSIBILITIES
1. Purchase of tools & equipment - Head of Engineering
2. Receipt Acceptance of tools & equipment - Maintenance Support Manager
3. Control of Equipment Calibration - Maintenance Support Manager
4. Calibration of Equipment - Ground Support Technician
5. Maintenance of Equipment - Ground Support Technician
E. CONCURRENT DOCUMENT
1. EASA PART 145.A.40 AND AMC 145.A.40(b).

MOE 2-5-00
CALIBRATION OF TOOLS AND EQUIPMENT
A. PURPOSE
To manage the calibration and maintenance of tools and equipment used in aircraft and component maintenance to ensure
accuracy and consistency in conforming to specifications.
All tools and equipment which requires calibration whether owned by E&M or on loan or customer-supplied.
C. POLICY
1. Calibration of FIREFLY tools, measuring and test equipment are outsourced to DCA-approved calibration
laboratories. Such list is kept at EQA office.
2. Calibration policies and procedures shall conform to the DCA, relevant Aviation Authorities and equipment
manufacturer’s requirements.
3. Calibration certification shall be provided by the lab’s approved personnel.
4. The calibration lab shall be subjected to a periodic quality audit.
5. Calibration expiry date shall be clearly identified on the equipment using appropriate calibration decals. The
equipment shall not be used after the due date shown on the labels but returned immediately to calibration lab for
recalibration.
6. The calibration procedure, as defined in the manufacturer’s specification or overhaul manual shall be adhered to at
all times, or in their absence, the reference shall be made to Technical Publication section to provide such
specifications/manuals.
7. Where Vendor/OEM does not provide any calibration procedures, Approved calibration lab shall formulate the
calibration procedures from recognized standards and approved by MEQA.
8. The calibration lab shall ensure the accuracy certificates showing degree of deviation from primary standards are
provided.
9. Calibration lab shall notify Maintenance Support Section when equipment is significantly out of tolerance during
calibration to alert users of a possible aircraft component calibration setting error.

10. All tools and test equipment are stored in a suitable location within the tool crib. The following must be observed:
a. The tools and equipment are kept in a serviceable condition.
b. To call-out items due for calibration by monitoring their expiry date.
c. To update Master Tooling List to include new equipment and its calibration period.
d. All items returned after use should be visually checked for condition.
11. Master Calibration List shall be made available for control and monitoring of all tools and test equipment that require
calibration. This shall be under the responsibility of Maintenance Support executive.
12. Items to be dispatched for calibration lab must be accompanied by Ground Equipment Component Repair Label
Form No. EQA004 (MOE 5-1-04).
13. Calibration records/certificates of precision tools and test equipment shall be kept by calibration lab for 5 years.
D. RESPONSIBILITIES
1. Audit of Calibration Lab - Manager Engineering Quality Assurance
2. Responsibility for equipment calibration, condition and storage - Maintenance Support Executive

MOE 2-6-00
USE OF TOOLING AND EQUIPMENT BY STAFF (INCLUDING ALTERNATE TOOLS)
A. PURPOSE
To ensure correct and serviceable tools and equipment are used by staff when carrying out maintenance tasks and to ensure
proper storage, control and issue of general, aircraft type tooling and equipment for aircraft maintenance.
This procedure applied to all tools and equipment other than general purpose tools used by staff to carry out maintenance
tasks on aircraft and aircraft component.
C. POLICY
1. It is every user’s responsibility to perform acceptance check to ensure tools and equipment is serviceable before use.
2. Maintenance Support Officer (MSO) is responsible to store tools and equipment in the Tool Crib or at any suitable
location within the work area and to keep serviceable at all times. He is also to control the issue/return of tools and
equipment.
3. E&M Maintenance Support Section shall maintain an inventory listing of all tools and equipment used for
maintenance of FIREFLY aircraft fleet, which shall be reviewed every 6 months.
4. MSO is responsible to dispatch tools and equipment, tagged with Ground Equipment Component Repair Label Form
No. EQA004, due for calibration to approved calibration lab.
5. It is the responsibility of the users to ensure correct use of tools and equipment at all times and to make
recommendation for replacement of unserviceable tools and equipment that are beyond repair.
6. MSO shall periodically inspect the tools and equipment for general condition. A record of this check shall be
maintained and made available for audit.
7. To ensure consistency in control and maintenance, no personal test equipment/precision measuring tool is allowed to
be used in workplace. If however such tools need to be used, then such tools must undergo similar control and
maintenance procedures as company’s tools and equipment.
D. RESPONSIBILITIES
1. Audit on the use of tools - Manager Engineering Quality Assurance

MOE 2-7-00
CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES
A. PURPOSE
To ensure maintenance facilities are safe and conducive for personnel to perform their work effectively.
This procedure applies to office accommodation, hangars and maintenance areas and at line.
NOTE: Hangar 1 Lines 1 & 2 is allocated to Firefly for performing maintenance activities.
C. POLICY
1. The cleanliness standard shall include temperature, moisture, light, dust and airborne contamination, noise levels,
rain and the cleanliness and housekeeping.
2. Section Heads are responsible:

a. To inculcate housekeeping habits and ensure their respective work area are organized and tidied up before
the end of the shift or working day.
b. Keep the working area clean and tidy and free from all forms of debris which are hazardous to staff, company
properties and the operations of the company.
c. Ensure cleanliness is observed when handling oils, chemicals, fluid and lubricant to prevent contamination.
d. Drain oil and fuel into its appropriate trays and discharge the drained oil and fuel into appropriate
drums/containers for disposal action.
e. Ensure tools and equipment not in use are kept clean, stored and placed in the appropriate locations.
f. Ensure all waste bins and rubbish are disposed at the allocated disposal area and the hangar floor swept
clean.
3. Work inside hangar:

3.1 Ensure hangar used to house aircraft together with office accommodation permits personnel to carry out work tasks
in an effective manner.
3.2 Lead Engineer Base Maintenance Operations is responsible for the following:
a. When noise levels rise to a point of distracting personnel from carrying out inspection tasks and it is
impractical to control the noise source, ensure personnel working in the vicinity of the area wear ear
protective equipment/ear muff.
b. Suspend work when spray painting is being carried out on a large scale.

c. When dust/other airborne contamination results in visible surface contamination ensure all susceptible
systems are sealed.
d. Work shall resume only when satisfactory condition is re-established.
4. Work outside hangar:

4.1 Lead Engineers and Team Leaders are responsible for the following:
4.2 When noise level is high and it is impractical to control the noise source, ensure personnel working in the vicinity of
the area wear ear protective equipment/earmuff.
4.3 Where rain, dust/other airborne contamination result in visible surface contamination, ensure all susceptible systems
are sealed.
5 Line Maintenance:
5.1 Ensure office accommodation permits personnel to carry out work tasks in an effective manner.
5.2 Senior Duty Engineer Line Maintenance Operations is responsible to:
a. Ensure personnel working in vicinity where noise level is high and impractical to control its source (such as
during hotel mode and ground power unit operation, aircraft taxi, EGR, etc), wear ear protective
equipment/ear muff.
b. Ensure the aircraft is accommodated in the hangar when aircraft defect rectification is lengthy (such as
engine change, propeller change etc.).
c. Ensure all susceptible systems are sealed when rain, dust/other airborne contamination results in visible
surface contamination.
D. RESPONSIBILITIES
1. Facilities maintenance & control - Section Heads
2. Environmental control - Quality Assurance Engineer
3. Audit on the cleanliness of workplace - Quality Assurance Engineer

MOE 2-8-00
MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRCRAFT/AIRCRAFT COMPONENT
MANUFACTURER’S INSTRUCTIONS INCLUDING UPDATING AND AVAILABILITY TO STAFF
A. PURPOSE
1. To ensure proper administration in procurement, loan and control of approved manuals and technical instructions
and availability of such publications and amendment services to user.
2. To ensure the content of documentation used directly in the conduct or support of maintenance operations:
a. Is readily identifiable and accessible to maintenance personnel and contains information that is clear, legible
and accurately represented;
b. Is written in a language understood by maintenance personnel and is presented in a logical and consistent
format that permits ease of use by maintenance personnel; and
c. Is accepted or approved by the DCA, if applicable.
3. To ensure E&M has a management and control system for documentation and technical data used directly in the
conduct or support of maintenance operations, to include:
a. A means of identifying the published status of maintenance document;
b. A distribution process that ensures availability of the current version of applicable maintenance
documentation and technical data to appropriate personnel in all areas where maintenance is performed;
c. Review and revise as necessary to maintain the currency of information contained in the maintenance
document;
d. Retention of document that permits easy reference and accessibility;
e. Identification and control of obsolete and/or reproduced document;
f. Reception of document and/or data from external sources to ensure information is received in time to satisfy
operational requirements; and
g. Retention and dissemination of documentation received from external sources
4. To ensure utilization of an electronic system for the management and control of documentation, the system shall
provide a regular schedules of back-up files for document used directly in support of maintenance operations.
This procedure applies to aircraft, engine and component manuals, test equipment manual, airworthiness data, Service
Bulletins, Airworthiness Directives and relevant literature and their revisions used in E&M.
NOTE: All certifying personnel are to ensure that maintenance data prints (AMM, IPC, CMM etc.) are applicable to the
relevant aircraft on check according to the Master Listing revision status. The aircraft registration and date must
be annotated on the printouts for control of circulation and be immediately destroyed upon non applicability and
task completion.

C. POLICY
1. All maintenance work performed on aircraft and related component by any personnel shall be carried out in
accordance with up-to-date approved data. All literatures necessary for the satisfactory functioning of the E&M at
base and line stations must be made available and in sufficient quantity for easy reference.
2. Technical Publications Library shall be established and maintained and shall be the central receiving point for all
technical information.
3. All technical information manuals received shall be recorded on the numerical index cards Form EQA046 and where
manuals are amendable (where revision services are provided) these shall be recorded on Revision Control Card
Form No. EQA047.
4. OEM/Vendor manuals and other literatures necessary, including manuals and documents from regulatory authorities
for the satisfactory functioning of E&M including line stations, must be available in sufficient quantities for easy
reference of all concerned. Some of OEM/Vendor manuals can be accessed on line and available to all work areas.
5. Technical Publications Library shall retain the document in an amended up-to-date condition. That copy shall be
known as the Master Copy. TPA shall ensure the Master and their respective copies bear identity references. A
record of literature borrowed from the Technical Publications Library shall be maintained by the TPA.
6. Respective Section Head is responsible for:

a. Maintaining an up-to-date MASTER LIST of all technical references held in their respective section.
b. Ensuring the receipt of the monthly master list from TPS, perform a monthly check for the current status of
technical publications against the master list, and advise TPS of any discrepancies.
c. Ensuring the necessary and prompt corrective action is taken for technical references found not current.
d. Appoint a person in each respective section to ‘own’ the above tasks.
7. All technical data generated by E&M shall be:

a. Compiled by TSE and the compiled data shall be subsequently approved by a designated design approval
holder from an approved DOA.
b. MASTER copies of the technical data are kept in Engineering Services’ Technical Services Section.
8. All publications shall be checked for availability of revisions as and when required. This includes publication from
manufacturer, authority and OEM/vendor. A monthly master list shall be published and issued to all holders.
9. All maintenance data shall be segregated into controlled and uncontrolled data. All uncontrolled data shall be
identified and marked “UNCONTROLLED’.
10. An audit to confirm the status of all technical data held by E&M shall be carried out by EQA.

D. RESPONSIBILITIES
1. Management of Technical Publications Library - Technical Publications Administrator
2. Control of Technical References - Respective Section Heads
1. EASA PART 145.A.45 (f) (g) & AMC 145.A.45 (f) (g).

MOE 2-9-00
REPAIR PROCEDURE
A. PURPOSE
To ensure repair to an aircraft /component is carried out using an approved repair scheme.
This procedure is applicable to Line Maintenance, Base Maintenance and component workshops involved in aircraft and
aircraft component maintenance.
NOTE: Repair means to return to an airworthy condition of an aircraft or aircraft parts or components which due to wear,
damage or a defect have ceased to be airworthy.
1. Major Repair:
i. Repairs done on aircraft Primary Structural Elements (PSE). Repairs on non-PSE structures are classified in
accordance with the logic provided by the manufacturer in the Structure Repair Manual (SRM).
ii. Repairs done on primary aircraft system, flight instruments and TSO items which change the basic design of
the above item.
2. Minor Repair is- any repairs which are not classified as major repair.
C. POLICY
1. Repair to an Aircraft/Component shall be carried out in accordance with repair scheme contained in the
Manufacturer’s Manual including, Structural Repair Manual (SRM).
2. For repair schemes outside the limitations of OEM manuals, the approval of the OEM or other appropriate Design
Organization approved by the competent authority of the country responsible for the aircraft/component shall be
obtained.
3. In cases where repair schemes in the Manufacturer's Manuals are considered insufficient, Technical Services shall
source and issue a Repair Instruction (RI) or an Engineering Note (EN) to provide proper and sufficient technical
instructions for the accomplishment of repair work based on approved document issued by OEM or other appropriate
approved Design Organization.
4. Repair Instruction (RI)
i. RI is issued by the FY Technical Services Section to provide a proper and sufficient technical instruction for
the accomplishment of certain repair work for which insufficient or no technical instruction has been given
in the manufacturers’ manual or any other DCA and company approved procedures.

ii. RI shall be prepared by Technical Services Engineer and approved by Manager Technical Services based
on approved document issued by OEM or other appropriately approved Design Organization.
iii. RI can be used for only one aircraft, engine, or component.
iv. When RI is meant for limited application only, its limitation shall be specifically identified by the FY
Technical Services Engineer.
v. All RI shall be registered and controlled together with supporting documents by FY Technical Publication
Administrator.
vi. Detail procedures on issue of Repair Instruction and format used are described in ESM Part 4.
5. Engineering Note (EN)
i. In the event that a permanent repair cannot be accomplished, an EN will be issued to provide a temporary
repair scheme.
ii. EN is a document prepared by FY Technical Services Section to provide sufficient technical instructions for
modifications, repair or inspection criteria of a temporary nature. An EN may also be used to temporarily
authorize for any alternative material.
iii. An EN shall be prepared by Technical Services Engineer and approved by Manager Technical Services
based on approved document issued by OEM or other appropriately approved Design Organization.
iv. All EN will have accomplishment instructions and terminating instructions or follow up action through
issuance of permanent document such as Repair Instruction, Local Modification or manual revision.
v. An EN can be used for only one aircraft, engine, component or one task.
vi. All EN shall be registered and controlled together with supporting documents by FY Technical Publication
Administrator.
vii. Detail procedures on issue of Engineering Note and format used are described in ESM Part 4.
D. RESPONSIBILITIES
1. Issue of Repair Instruction/Engineering Note - Technical Services Manager
2. EN and RI registration and control - Technical Publication Administrator

MOE 2-10-00
AIRCRAFT MAINTENANCE PROGRAMME COMPLIANCE - SCHEDULED MAINTENANCE
CERTIFIABLE CHECKS
A. PURPOSE
This section outlines the policy as to the process control in the maintenance of FIREFLY aircraft and its equipment in
accordance with the approved methods relevant to the Airworthiness Authorities.
This policy shall cover the whole system of maintenance in E&M. Control of system of maintenance is critical for the overall
activities that will produce an airworthy aircraft or its equipment in meeting the requirements of the DCA and aircraft/engine
manufacturers.
C. POLICY
1. Aircraft Maintenance Program (AMP)
1.1 CAMO shall derive the AMP from aircraft manufacturer’s recommendation and DCA requirements. CAMO is also
responsible to prepare, compile, amend and submit the programs for acceptance and submission to the DCA. Once
approved, it shall be distributed promptly to MEQA and all relevant organizations or persons.
1.2 Human Factor principles must be taken into account when designing and applying the maintenance
schedule/program.
2. Maintenance Work Call-out

2.1 Maintenance task requirements are compiled and kept at Technical Publications Section (TPS) as a controlled and
master copy.
2.2 Technical Records Section (TRS) shall ensure prompt and continuous updating of all accomplished maintenance on
the aircraft and its equipment and simultaneously will provide Engineering Planning Section (EP) with the latest
status of work callouts.
2.3 EP’s Maintenance Planning (MP) shall determine the work to be scheduled at each particular check taking into
consideration the airworthiness and planning requirements so that the necessary maintenance are accomplished
within the specified check period and in the most economical mode.
2.4 For work which is out-of-phase of the check due to the short ‘limit’, these will be scheduled at apron and carried out
by EM’s LMO. At line stations, it will be the responsibility of EP’s Line Planning (LP) to call out and LMO shall
arrange to carry out any necessary additional tasks.
2.5 MP is also responsible to call out any necessary additional checks (T/R Supplementary/Stayover) that is required
because of aircraft downtime.

3. Work Documents Preparation

3.1 Once the planned work content is decided, MP will generate (via computer printouts) the routine and variable routine
task cards.
4. Check package Compilation

4.1 MP shall compile all task cards and documents necessary for the accomplishment of the complete check package. A
cut-off date shall be specified for each check, after which any further inputs into check package except for mandatory
items shall require approval of the ESM.
NOTE: To minimize delays during check period, MP shall, whenever possible, arrange the preloading of
parts/materials required.
5. Production Control
5.1 EM’s Production Planning (PP) shall allocate sufficient time and manpower for the accomplishment of each check.
The duration shall be adequate to cover all the necessary work. EM’s BMO shall nominate Planning personnel and
delegated with authority to delete or amend work requirements once a check package is issued and only for the
following reason:
a. Wrong applicability (where applicability is stated on the card).
b. Task found accomplished and confirmed through records.
c. Variable routine task having sufficient hours/landings for aircraft operations.
6. Work Control Document

6.1 Dock planning is to monitor the accomplishment of the total check package within the scheduled time. To achieve
this aim, PP shall strategically arrange and time the issuing of work cards to BMO; and shall serialize, register, and
account for the return of each work card issued; ensuring that on return that the card is completely certified and all
supporting documents accompany the card.
7. Deferment of Work
7.1 Work called out for hangar check or at line shall not be deferred unless it is justified with good reason. Any
reasonable request for work deferment shall be referred to MEQA. When deferment of work is justified, concession
shall be raised in accordance with MOE 3-9-00 to defer the work if the time limit of the work will be exceeded before
the next planned accomplishment time. In all such cases the deferred work must be reported to TRS.
8. Quality Control
8.1 All certifying personnel shall be responsible for the quality control of their assigned task performed. The quality
control function shall include the recording of all work correctly, test results and dimensions to meet the relevant
Aviation Authorities requirements and the issue of a CRS.
9. Completed Check Package

9.1 MP is responsible to route the completed Check Package to TRS for their action. TRS shall forward all inspection
findings after accomplishment of TSI and CPCP to Technical Services who shall compile the findings and forward
information to the aircraft manufacturer/Regulatory Authorities as per requirement.
D. RESPONSIBILITIES
1. Aircraft Maintenance Program - CAMO
2. Compilation of Maintenance Task Card - Quality Assurance Engineer
3. Input of maintenance task requirement - Planning Manager
4. Compilation & issuance of Technical Instruction - Technical Services Manager
5. Production Planning & Control - Head of Aircraft Maintenance
6. Check Package Compilation - Planning Manager
7. Quality Control Function - Appropriately approved personnel
8. Control of Issuance of Approval - Manager Engineering Quality Assurance
9. Tooling/Equipment Control - Head of Support Services
10. Defect Control/Reliability - Technical Services Manager
11. Notifiable Defect Reporting - Manager Engineering Quality Assurance

MOE 2-11-00
AIRWORTHINESS DIRECTIVE (AD) PROCEDURE
A. PURPOSE
To specify the method by which mandatory instructions (ADs) will be obtained, distributed and controlled. This procedure will
ensure correct priority is applied and embodiment accomplished within the limitation specified.
All ADs concern work which needs to be accomplished to ensure the safe operation of aircraft. The instruction is usually in
the form of an inspection or modification or amendment to maintenance program or AFM.
C. POLICY
1. On daily basis, Technical Publications Administrator (TPA) shall download and register all ADs in AD Listing as
source document. On weekly basis, copy the AD Listing to TSS, MEQA, QAE and TR.
2. TSE shall check the contents for applicability of the ADs and distribute to MEQA, QAE, EMM, SDE and TR. The
applicability and sentencing shall be established within 24 hours.
3. Where mandatory modifications have to be incorporated within the time specified, it will be approved by TSM in
consultation with HEM and MEQA.
4. TSE shall prepare AD compliance instructions using an ETSI or MB and ensure that the documents are detailed into
sub-tasks. Critical steps shall be clearly identified. Every maintenance task or group of tasks shall have provision for
signing off after completion. The ETSI or MB shall be verified and approved by Manager Technical Services.
5. In cases where the AD calls for an inspection, an ETSI shall be issued for compliance. However, for urgent AD
inspection, an email may be sent to initiate the inspection and the inspection shall be annotated in the MR1. TSE
shall be responsible to report the AD inspection result to the relevant authority, and OEM when it is so required by
the AD.
6. If the AD calls for revision to the AFM, TSM shall seek for approval from the DCA and TPA shall incorporate the
revision. Pending the DCA approval, TPA shall send an email to Flight Operations Department for the revision to be
inserted in the relevant Flight Manual.
7. Modification Evaluation committee to review ETSI and MB sub-tasks contents using AD Evaluation Meeting Checklist
to ensure TSI and MB sub-tasks are complete.

8. For repeat inspection that is not terminated by either incorporation of a modification or a permanent repair, this
inspection shall be incorporated into the Maintenance Schedule as soon as possible and mandatory inspection shall
be annotated to that effect in the Maintenance Schedule. TSM shall advise MEQA of the TSI which have been
superseded by the Maintenance Schedule.
9. EQA shall ensure the approved maintenance schedule and any affected task cards are kept amended as
appropriate.
10. Engineering Planning and Maintenance Support Material & Logistics Section are responsible to plan the embodiment
of the ADs while production areas are to execute the modification embodiment and inspection.
11. Maintenance Support Material & Logistics Officer is responsible to procure all kits and call out all aircraft spares for
the embodiment of the ADs.
12. AME/AH and EP shall not defer a task resulting from an AD requirements and any request for Concession is not
allowed. However the task may be deferred by TSM once the due date/hours/cycles are confirmed to be still
available.
13. Compliance of AD shall be recorded in AD Declaration File by TR as applicable and reflected during each renewal
issue of CMR and C of A. The DCA shall be notified of the AD compliance via the AD Declaration which is extended
to them.
14. As an added control measure, all QAEs during CMR performance must emphasize on the AD compliance check to
ensure no impending AD expiry. For this purpose, any AD having expiry compliance date which is less than the next
hangar check interval shall be investigated and system advised.
15. Mods Evaluation Committee shall review ETSI and MB sub-tasks content using a check list to ensure ETSI and MB
sub-tasks are complete.
D. RESPONSIBILITIES
1. Maintaining AD MASTER LIST - Technical Publication Administrator
2. Updating of AD accomplishment - Technical Records
3. AD Sentencing and issue of compliance instructions - Technical Services Manager
3. ADs embodiment - Line or Base Maintenance Operations
4. Procurement of Kits - Support Services
5. Planning of AD embodiment for aircraft - Line/Maintenance Planning
6. Planning of AD embodiment for engine - Engine Planning

MOE 2-12-00
OPTIONAL MODIFICATION PROCEDURE
A. PURPOSE
To provide a process by which optional modification intended to be carried out on aircraft are administered.
This procedure applies whenever optional modifications to maintain or improve the performance/safety of aircraft and its
associated equipment are being considered for embodiment. Priorities assigned to each modification are dependent on its
urgency and in sympathy with the aircraft maintenance plan.
C. POLICY
1. Modifications shall only be incorporated based on:
i. OEM documentation such as Service Bulletin which are appropriately approved by the competent authority in
country of origin (FAA, CAA, EASA)
ii. Documentation generated by an approved Design Organization recognized by Malaysian DCA to generate such
modification document; ETSI, Local Modifications generated by TSS
iii. Non-OEM generated documentation issued and approved by CAA, EASA and FAA through the process of
Supplementary Type Certificate (FAA and EASA), Airworthiness Approval Notice (CAA), provided these are
approved by DCA
2. The above modification shall include modification to software used on aircraft.
3. Written or minute concurrence of HEM shall be sought if embodiment of the optional modification is recommended by TSM.
4. Records of all modifications embodied to aircraft, engines and components shall be kept in TR.
5. Request for Modification

5.1 TSM may request for incorporation of a modification by reflecting such request and justification to HEM. Once accepted by
HEM, no deferment is allowed without a written authorization from HEM for deferment.
5.2 Request for modification to the aircraft, component or systems, must include approval by the responsible DOA, such as the
OEM, or the applicable Aviation Authorities for the aircraft, component or systems. HEM shall request and obtain such
documentary evidence of approval before embodiment of the modification.
5.3 Records of all modifications embodied to aircraft, engines and components shall be kept in accordance with the policy set
out in MMOE 2-14-00.

5.4 Modification Evaluation Committee (MEC) to review ETSI and MB sub-tasks contents using MEM check list to ensure ETSI
and MB sub-tasks are complete.
D. RESPONSIBILITIES
1. Approval of Optional Modification - HEM
2. Request for Optional Modification - TSM
1. Airworthiness Directive Procedure - MOE 2-11-00
2. Technical Records Control - MOE 2-14-00

MOE 2-13-00
MAINTENANCE DOCUMENTATION IN USE AND ITS COMPLETION
A. PURPOSE
To define the approved documents used in aircraft/component maintenance activities.
All production and associated sections and personnel in E&M.
C. POLICY
1. All maintenance document used in maintenance activities must be approved, controlled and registered for use by
Manager Engineering Quality Assurance.
2. Amendment to an approved maintenance document must be made using the EQA Action Request Form and be
approved by MEQA.
3. Essential information must be recorded progressively in the respective maintenance records/document in conjunction
with the work progress.
4. All entries must be in legible print and be cross-referable to Approved Data. All task certification be affected by and
be traceable to approved personnel.
5. All record of work carried out shall be kept in accordance with current stipulated regulation.
D. MAINTENANCE DOCUMENTS
1. ENGINEERING QUALITY ASSURANCE ACTION REQUEST (EQAAR) and ENGINEERING TECHNICAL

SERVICES MANUAL ACTION REQUEST (ETSMAR) are document to record any inaccurate, incomplete or
ambiguous procedures, practices, information or maintenance instructions contained in the maintenance data used
by maintenance personnel and notified to the author of the maintenance data.
2. SERVICEABLE LABEL accompanies a serviceable unit released by the store inspector. The Serviceable Label portion
shall be completed and attached to the installation document by the AME/AH installing the unit.
3. REMOVAL LABEL is used to tag a removed component from aircraft other than for holding reason. The Removal Label
portion shall be completed and attached to the removed or replaced unit by AME/AH performing the unit’s removal or
replacement.
4. CANNIBALIZATION LABEL is used to identify a serviceable part removed from an aircraft/component/kit for direct
installation to satisfy an immediate material shortage.

5. GROUND EQUIPMENT COMPONENT REPAIR LABEL (GECRL) is used to route ground equipment for repair,
rework, test or calibration.
6. OCCURRENCE REPORT (DCA Borang 9) is used to notify the DCA for mandatory reportable occurrence.
8. DEFECT/INCIDENT INVESTIGATION REPORT (DIR) is used to document an investigation in the cause(s) of an

aircraft/component defect or incident arising from a maintenance activity. The result of the investigation is used to
identify and recommend corrective and preventive measures.
9. QUALITY DEFICIENCY REPORT (QDR) is used to request a repair agency for report/investigation of a fault
attributed to work carried out by the agency.
10. CARRIED FORWARD ITEMS (CFI) list is used to summarize outstanding non-airworthy work acceptable to be
carried forward from an ongoing scheduled maintenance check to a future scheduled maintenance check.
11. MAINTENANCE REPORT 3 (MR3) list is used to summarize outstanding non-airworthy defects acceptable to be
deferred for aircraft dispatch a future available downtime and spare for rectification.
12. SHIFT AND TASK HANDOVER LOGS are used for recording subjects/topics that will ensure effective
communication between the outgoing and incoming personnel in aircraft maintenance.
13. RETURN LABEL - OTHER OPERATOR’S UNIT is used to tag a unit belonging to other operator for return to the
operator.
14. COMPANY LICENCE/APPROVAL is a certificate issued by MEQA, based on procedures approved by DCA Malaysia
to authorize and approve inspection and certifying personnel.
15. CONCESSION FORM is used to obtain MEQA authorization to release an aircraft or component with a deviation
from an approved maintenance or overhaul standards, or deviation from an approved company procedures.
16. DISPENSATION is used to obtain MEQA authorization to release an aircraft or component with a deviation that do
not affect the Regulatory Authorities Requirements arising from lack of facilities, tool or test equipment, Certifying
Personnel limitations and In-house Procedures/Policies.
17. MAINTENANCE TASK CARDS are used to call out routine scheduled maintenance tasks required to comply with the
applicable Maintenance Schedule, MPD and Airworthiness Requirements.
18. INSPECTION REPORT CARD (IRC) is used to document all defect found and the corresponding rectification action
arising from a hangar check. The IRC is also used to control the non-routine activities (component removal/refit)
carried out to enable the routine card to be actioned.

19. COMPONENT CHANGE CARD (CC) is used to document major or ‘life’ component changes. A word ‘Unscheduled’
shall be written or stamped on for an unscheduled removal.
20. STRUCTURAL DEFECT INSPECTION REPORT CARD (STR IRC) is used to document “structure defects” such as
corrosion, crack, delamination, gouge, nick, hole and distortion found in the airplane or landing gear structural
members grouped under ATA 32, 51, 52, 53, 54, 55 and 57.
21. MAINTENANCE REPORT 1 (MR1) is issued by Flight or Maintenance Crew to record in-service defect, observation,
rectification action or deferring to MR2 of MEL/CDL acceptable defects. Constitute a part of TECHNICAL LOG
BOOK.
22. DEFERRED DEFECT LOG (MR2) is issued by LIC/AH to record deferred acceptable defects with reference the
respective MR1 entry. MR2 constitutes part of TECHNICAL LOG BOOK.
23. ENGINEERING NOTE (EN) is issued by DOA approved person based on approval granted by the DCA to provide
technical instructions for modifications, repairs or inspection criteria of a temporary nature. En is applicable to specific
aircraft or component.
24. REPAIR INSTRUCTION (RI) is issued by DOA approved person based on approval granted by the DCA to provide a
proper and sufficient technical instructions for the accomplishment of certain repair work for which insufficient or no
technical direction has been given in the manufacturer’s manual or any other DCA and company approved
procedures.
25. DCA AUTHORIZED RELEASE CERTIFICATE/AIRWORTHINESS APPROVAL TAG (DCA ARC/AAT) is used to
release a serviceable component after the work specified within, were carried out in accordance to MCAR.
26. QUARANTINE LABEL is attached to identify and isolate aircraft parts or tool found not in compliance to standard.
Quality Assurance Department is to be notified to conduct an investigation.
27. CALIBRATION DECALS are standard decals attached by E&M approved contractor to tool and equipment registered
with the Laboratory. The types used are as follow:
a. CALIBRATION SEAL is applied to a calibrated tool/equipment visible calibration ports or cover fasteners to
preclude and identified unauthorized tampering of calibrated settings.
b. ‘NO CALIBRATION REQUIRED’ DECAL is attached to tool/equipment identified as not requiring calibration
by the Authorities or OEM.
c. OUT OF SERVICE DECAL is used to attach to tool/equipment found failed or out of calibration. Unit is not to
be used unless rectified or calibrated.
d. CALIBRATION DECAL (Normal size) is attached to tool/equipment found to be accurate within the full
calibration range.

e. LIMITED CALIBRATION DECAL is used to attach to tool/equipment found to be accurate only for a limited
segment of full calibration range. The unit is only to be used for the specified limited calibrated range.
f. CALIBRATION DECAL (Small). A smaller size decal is used for smaller attachment surfaces. Similar
purpose as paragraph (d) above
28. NON COMPLIANCE ACTION REQUEST (NCR) or CORRECTIVE ACTION REQUEST (CAR) is used to request the
department concerned, to furnish corrective measures or proposed action plan to address concerns disclosed from
an audit exercise.
29. APPLICATION FOR COMPANY LICENCE/APPROVAL. A form used by qualified applicant to apply for the initial
grant, renewal or extension of Company License/Approval.
30. ROUTINE CHECK SHEETS are used to specify routine maintenance tasks such as Stay-over, Supplementary Stay-
over and 'A' Check Sheets which are required for aircraft ‘in service.
31. ENGINEERING QUALITY ASSURANCE SPECIAL INSPECTION (EQSI) is used by EQA to call out a special
inspection exercise arising from in-service experience of FIREFLY, other Operators and Aircraft Manufacturers/ OEM
or Airworthiness Authorities.
32. ENGINEERING TECHNICAL SERVICES INSTRUCTION (ETSI) is used by Technical Services section to call out a
fleet inspection campaign arising from internal or OEM experience or advice.
33. MODIFICATION BULLETIN (MB) is used to sentence, approve and call out modifications to be incorporated on
FIREFLY aircraft or component.
34. COMPONENT HOLDING LABEL is attached to part removed temporarily for maintenance access and parts removed
for safekeeping.
35. WARNING ‘DONT TOUCH’ LABELS are attached to control mechanism, switches, levers, etc., in conjunction with
safety barriers, to warn against unsafe and/or unauthorized system activation or operation.
36. CERTIFICATE OF RELEASE TO SERVICE-SCHEDULED MAINTENANCE INSPECTION (CRS-SMI) shall be

issued on completion of a certifiable check.
37. CERTIFICATE OF MAINTENANCE REVIEW (CMR) is issued at regulated interval by EQA after a satisfactory
evaluation of compliance to published airworthiness, maintenance program and documentation requirements.
38. PROCEDURE or PROCESS SHEETS are approved by EQA for use on customized and common work processes
such as Engine Ground Run (EGR) Engine/Propeller and Landing gear changes.
39. NTO is No Technical Objection to a proposed deferment of task and authorization to release aircraft or component to
service as stated below:

- OEM may issue NTO for tasks that in their opinion do not affect airworthiness of aircraft arising from lack of
facilities, tools, test equipment, certifying personnel, parts and in-house procedures/policies.
- Technical Services Engineer may issue a NTO for non-mandatory tasks such as compressor wash/turbine wash,
ECTM data download that do not affect regulatory requirements arising from lack of facilities, tools, test equipment,
certifying personnel, parts and in-house procedures/policies.
E. ADDITIONAL REQUIREMENT FOR LINE AIRCRAFT IN HANGAR FOR UNSCHEDULED COMPLEX TASKS
1. IRCs shall be used to document work carried out on an in-service aircraft positioned in a hangar to perform an
unscheduled complex tasks such as Engine/Propeller/Landing Gear change and major structural repair.
2. EP Line Planning is responsible to control, register and account for all IRCs raised.
F. RESPONSIBILITIES
1. Control and approval of forms and documents used - Manager Engineering Quality Assurance
2. Preparation/Compilation of MOR, DIR, QDR, SI, NCR, CMR - Manager Engineering Quality Assurance
3. Preparation/Compilation of EN, RI, TSI, MB - Technical Services
4. Completion and certification of maintenance task cards - AME/AH

MOE 2-14-00
TECHNICAL RECORDS CONTROL
A. PURPOSE
1. To maintain a complete operational and maintenance history of aircraft, engines and aircraft components and to
provide the essential aircraft data for the purpose of Certificate of Airworthiness renewal.
2. To provide objective evidence, indicating conformance to engineering, Aviation Authorities, quality and contract
requirements.
This procedure applies to all airworthiness-related technical records and aircraft technical documents used for technical
recording.
C. POLICY
1. All work associated with aircraft, its engines and components such as inspection, overhaul, repair, replacement and
modification shall be documented, certified and controlled.
2. All certifiable documents of accomplished maintenance on aircraft shall be kept in TRS in accordance with the DCA,
EASA Part 145, FAR-145 and other relevant National Aviation Authority requirements.
a. These records shall be kept and controlled at TRS.
b. A Control Register shall be maintained to ensure that all aircraft records in the form of completed
maintenance check packages or paperwork on aircraft are filed and stored in a proper manner.
c. The documentation and record shall be protected from damage, loss or negative effects by environmental
influences and only accessible by authorized personnel. In the event that aircraft records are lost or
destroyed, it will be reconstructed and information will be obtained from records maintained by other
Engineering Sections or repair facilities.
3. As a statutory requirement relevant to DCA-approved Log Books shall be provided for all FIREFLY aircraft such as
Aircraft Log Book, Engine Log Book and Variable Pitch Propeller Log Book. The ‘Instruction for Use’ of the Log
Books is found on the cover of the Log Books. The Log Book forms the manual summary of operational and
maintenance record of the aircraft.
4. Ensure necessary back-to-birth records, modification status and compliance with Airworthiness Directives, where
applicable, are available when keeping records on parts particularly those purchased from the surplus market or on
exchange basis.
5. All certifiable documents or record shall comply with the retention period as stipulated in the MCAR (2 years after
aircraft is withdrawn from service or destroyed).

6. All quality records other than aircraft technical records shall be kept for a retention period stipulated by company policy.
Records shall be made available upon request for examination by the Aviation Authorities or any person authorized by
MEQA.
7. For engines and their associated modules sent to an approved repair/overhaul agencies, the detailed maintenance
record of all the tasks performed (the “dirty” print) shall be requested from the agencies and kept at TRS.
8. RECORD OF AIRCRAFT UNDER INVESTIGATION

8.1 In the event of investigation following aircraft accident/incident, all records pertaining to the aircraft shall be quarantined
and the storage area secured from entry except to authorized personnel.
9. In the event of FIREFLY terminates its operation, all retained maintenance records covering the last two years shall be
distributed to the last owner or customer of the respective aircraft or component or shall be stored as specified by the
competent authority.
D. RESPONSIBILITIES
1. Management of Technical Records Section - Planning & Technical Records Manager
2. Retention and control of document - Technical Records Administrator
pertaining to aircraft

MOE 2-15-00
RECTIFICATION OF DEFECTS ARISING DURING BASE MAINTENANCE
A. PURPOSE
To ensure that all known and reported defects on aircraft are recorded and duly rectified, in accordance with the
airworthiness requirements.
This procedure applies for the recording and rectification of defects during aircraft maintenance and including clearing of
deferred defects recorded in the aircraft technical log. The document for rectification of defect shall either be supplied by
E&M or contracted AMO.
C. POLICY
1. Defects found during hangar checks will be recorded on IRC Form No. EQA016 or Structure Defects IRC Form No.
EQA017. For cross-reference and document control, the inspection task document number will be recorded on the
IRC and the IRC number will be recorded on the inspection task card.
NOTE: the AME/AH who initiates the IRC will indicate with an asterisk (*) on the inspection task card if the IRC
number has not been assigned or record the number when the IRC number is available.
2. Any structural defects found on aircraft shall also be recorded in the Aircraft Damage Report (ADR) sheet file in
Maintenance Report File (MRF), filed in TRS.
3. If defects result in the replacement of components, “Unscheduled” Component Change Card (CC Card) shall be
raised to document the action.
4. The parts removed from the aircraft as defective shall have an Unserviceable Label attached, on which an authorized
AME/AH shall describe the removal reason.
5. The issue and return of all IRCs and Unscheduled CC Cards, which form part of the check package, shall be
controlled by EM dock planner who will serialize, register and account for the return of each card ensuring that on
return that the card is completely certified and all supporting document accompany the card.
6. Reported defects in MR1 and MR2 shall be transferred to IRC by EM dock planner.
7. Rectification of defect shall be carried out by qualified maintenance personnel. The rectification action must be
recorded and certified by an appropriate AME/AH on the approved document and a CRS issued.
8. In the case of reported defects these can only be deferred in accordance with the limitations of the MEL. For aircraft
leaving a hangar check the MR2 should be cleared of all MEL/CDL items.

9. In the case of defects that do not affect airworthiness or systems operations (Non-MEL/CDL) these items should be
deferred on the MR2 and every attempt must be made to get it cleared from date of log entry or in the Carried
Forward Items Form No.EQA011.
10. The rectification or deferring of defects on service aircraft, engine and cockpit window delamination shall also be
recorded in Aircraft Damage Report Sheet (ADR) filed in Maintenance Report File. Completed ADR are filed in TRS.
11. All permissible structural defects found on aircraft, engine propeller blades and cockpit window delamination shall
also be recorded in the ADR filed in MRF and kept in TRS.
12. All entries on document shall be legible. Any error made during the entry shall be ruled through and signed by the
person who made the error.
13. For any work or repair to be performed by contracted AMO’s Workshops, IRC raised must provide details of the
defect, location, part number of the component to be repaired and where available, reference to applicable
AMM/SRM/EN/RI/Drawing etc. Workshop Process Specification must provide details of the process/repair required.
D. RESPONSIBILITIES
1. Raising of defect rectification document arising from inspection - AME/AH

2. Raising of defect rectification document reported in ATL - Dock Planner
3. Control of rectification document - Planning & Technical Records
4. Record keeping - Manager Engineering Quality Assurance

MOE 2-16-00
RELEASE TO SERVICE PROCEDURE
A. PURPOSE
To ensure release to service of aircraft or aircraft components are properly administered and only authorized personnel are
allowed to perform 'release to service'. This procedure is also to ensure correct documents are used for recording.
This procedure applies in respect of any overhauls, repairs, replacements, modifications, maintenance, mandatory
inspections or scheduled maintenance inspections to the aircraft or any part of the aircraft or such of its equipment as is
necessary for the airworthiness of the aircraft.
C. POLICY
1. A Certificate of Release to Service (CRS) shall be issued after overhaul, repair, replacement, modification, mandatory
inspection, or any scheduled maintenance inspections required by an approved maintenance schedule.
2. The CRS shall contain particulars of work done or inspection completed, including, name and means of identification
of person(s) performing the task, organization, date and location at which the work was performed. Reference to the
approved data used must be quoted. Depending upon the application of the certificate, details of the aircraft type,
registration, component type, part number, serial number shall be recorded as applicable. Complete package with all
this details will form part of maintenance records.
3. For the work carried out on aircraft component the certification shall be worded:
"The work recorded above has been carried out in accordance with the requirements of MCAR for the time being in
force and in that respect the aircraft/equipment is considered fit for Release to Service".
4. For the work carried out on the aircraft the certification shall be worded;
"Certified the work required above has been carried out in accordance with the requirements of the MCAR and in
respect to that work the aircraft/equipment is considered fit for Release to Service".
5. When the work involves the assembly or any disturbance of a vital point or control system, the duplicate inspection
required must be certified before the relevant CRS is issued. Details of Duplicate Inspection procedure are contained in
E&M MOE 2-24-09/ 5-7-00.
6. At the completion of the check, a Certificate of Release to Service - Scheduled Maintenance Inspection (CRS-SMI)
shall be raised and certified by appropriate AME.
7. Authorization to sign this certificate of release to service shall be granted to qualified persons holding appropriate
approval granted as per FIREFLY Company License/Approval System documented in MOE 5-5-00.

8. In order to prevent omissions, every maintenance task or group of tasks shall be signed-off after completion. Work by
unauthorized personnel (temporary staff, trainee etc.) shall be checked by authorized personnel before they sign-off.
9. Task certification involving the removal and installation of engine oil filler caps during transit in the Fuel/Oil log shall be
considered as Certificate of Release to Service.
NOTE: ATR72 aircraft continuing airworthiness for the transit check and certification is under the responsibility of the
Pilot. The performance of the transit check is certified in the aircraft Fuel/Oil Record in accordance with Flight
Crew Operating Manual (FCOM) requirements.
D. RESPONSIBILITIES
1. Issue of Certificate of Release to Service - Appropriately Aircraft Maintenance Engineer/ Approval Holder
and DCA ARC/AAT
1. Qualifying Inspectors - MOE 3-7-00
2. Qualifying Mechanics - MOE 3-8-00
3. Company License/Approval Systems - MOE 5-5-00
4. Certification responsibilities of type rated - MOE 5-6-00
Company License/Approval Holder

MOE 2-16-01
ISSUE OF DCA ARC/AAT OR EQUIVALENT FOR AIRCRAFT COMPONENT REMOVED
SERVICEABLE FROM AIRCRAFT
To be published.

MOE 2-17-00
RECORDS FOR THE AIR OPERATOR
To be published.

MOE 2-18-00
REPORTING OF DEFECTS TO THE DCA/OPERATOR/MANUFACTURER
A. PURPOSE
1. To ensure that the DCA, other Aviation Authorities and manufacturers are notified of all reportable defects or non-
airworthy condition.
2. To enable an assessment to be made by those concerned (within or outside the DCA) of the safety implications of
each occurrence, so that they may take or initiate any necessary action.
3. The overall objective in operating the mandatory reporting is to use these reported information to improve the level of
flight safety.
NOTE: Under CAR2016 Regulation 135, it is mandatory to report the reportable occurrences as defined below to
Manager Engineering Quality Assurance so that the DCA could be informed as soon as possible of :-
i. Any incident relating to such an aircraft or any defect in or malfunctioning of such an aircraft or any part or
equipment of such an aircraft, being an incident, malfunctioning or defect endangering, or which if not
corrected would endanger, the aircraft its occupants, or any other person.
ii. Any defects in or malfunctioning of any facility on the ground used or intended to be used for purposes of or
in connection with the operation of such an aircraft, being a defect or malfunctioning endangering, or which if
not corrected would endanger such an aircraft or its occupants.
This procedure applies whenever it is necessary to report a reportable occurrence as required under MCAR Regulation 135,
so that the DCA and other relevant Aviation Authorities/Organization are informed as soon as possible.
C. POLICY
1. All personnel involved in maintenance shall report to MEQA on discovery of any reportable occurrences. The MEQA
shall be responsible to report to the DCA Malaysia and relevant authority.
2. The occurrence must be reported to the DCA by quickest means within 48 hours. A written detail report, DCA
Borang 9 (refer MOE 5-1-08) and MOR report in email form shall be submitted to Airworthiness Sector, DCA. The
manufacturer shall be informed of the occurrence in writing and by quickest means available.
3. Defect/Incident Investigation Report (DIR) Form No. EQA009 (refer MOE 5-1-09) shall be raised after DCA Borang 9
is raised. The DIR shall be evaluated by the EQA and outstanding issues shall be presented in the FYSC for closure.

4. Any data from a flight data recorder or a combined flight data recorder and cockpit voice recorder relevant to the
reportable occurrence shall be preserved for 14 days from the date on which a report of that occurrence is made or
for such longer period as directed by the Director General DCA Malaysia.
5. In the event of an Accident/Incident occurrence, a Safety Report shall be raised within 24 hours. EQA shall assess
and extract those reports before reporting them to the DCA.
D. RESPONSIBILITIES
1. Reporting of Mandatory Occurrence to DCA - Manager Engineering Quality Assurance
2. Raising of Mandatory Occurrences - Quality Assurance Engineer

Report (within 48 hours)
3. Raising of Defect/Investigation Report (DIR) - Quality Assurance Engineer
1. Occurrence Report (DCA Borang 9) - MOE 5-1-08
2. Defect/Incident Report (DIR) - MOE 5-1-09

MOE 2-19-00
RETURN OF AIRCRAFT DEFECTIVE COMPONENT TO STORE
A. PURPOSE
To ensure correct document are used for removal, component/part removed are provided with adequate data for restoration
to a serviceable condition, removed component/part are prevented from damage and appropriate corrective action is taken
for parts found defective upon issuing from stores and to prevent such parts intermixing with other serviceable parts. Also to
ensure parts damaged beyond repair are recommended for scrap and mutilated.
This procedure applies whenever component/part are removed from an aircraft, a next higher assembly (NHA) or from store
for the purpose of Aircraft and Component Maintenance Program (ACMP) requirement, repair, refurbishment, shelf life expiry
and also cannibalization and subsequently returned to stores as serviceable.
C. POLICY
1. All parts including life item removed for stagger or troubleshooting, removed from aircraft must be labeled. Any life
item removed for stagger, troubleshooting must also be labeled.
2. Remove label shall be used for identification and signed by an authorized AME/AH, who shall clean, blank and inhibit
the component where necessary and immediately place the removed component in a container to prevent damage.
3. The container shall be placed on the ‘unserviceable’ bench for collection by MSO for transfer to the Component
Process Center (CPC), which shall process all the paperwork required for release of component to the appropriate
workshops or for dispatch to outside contractor.
4. Aircraft part issued from Bonded Store which is found defective/discrepant shall require AME/AH to raise Quarantine
label describing the nature of discrepancy/defect and to route the part to Store Inspector for investigation.
5. On conclusion of the investigation, Store Inspector shall convey the required corrective action to the responsible
section/department through the medium of Stocked Item Discrepancy Report. Until the discrepancy is resolved, the
discrepant/defective part shall remain in Quarantine Store.
6. Parts recommended for scrap will be identified by the use of Scrap Label. Scrapped parts are subsequently mutilated
to prevent entry into service again.
D. RESPONSIBILITIES
1. Identification of unserviceable components - AME/Approval Holder
2. Delivery of unserviceable components to workshops - Material Support

MOE 2-20-00
DEFECTIVE COMPONENT TO OUTSIDE CONTRACTOR
A. PURPOSE
To ensure components sent for outhouse repair or overhaul are properly packed and sent to the appropriately approved
repair agency together with its associated paperwork/documentation.
This procedure applies whenever components are sent for overhaul or repair work out of house.
C. POLICY
1. Component Processing Centre shall raise job card and forward component to Engineering Logistics for onward
dispatch to repair agency.
2. Engineering Materials shall select approved repairer from the approved vendor’s list and raise Purchase/Repair
Order.
3. Components sent out-of-house shall at least be accompanied by:

a. Purchase/Repair Order
b. Shipping List
c. Warranty Claim where applicable
4. For component requiring modification to be incorporated, engineering Materials is to determine on the supply of Mod
Kits.
5. Ensure component is properly packed and all associated documentation/paperwork has been raised before dispatch.
File the job card to await the component’s return from the vendor and monitor component return status.
6. Stores inspection upon return of component shall retrieve the job card and certify the job card after satisfactorily
performing the goods inward inspection.
D. RESPONSIBILITIES
1. Selection Approve Repairer - Head of Support Services
2. Raising of Purchase/Repair Order - Head of Support Services

FOR CLARIFICATION CONTACT ENGINEERING QUALITY ASSURANCE SECTION ENGINEERING & maintenance DEPARTMENT FIREFLY
MOE 2-21-00
CONTROL OF COMPUTER MAINTENANCE RECORD SYSTEMS
A. PURPOSE
To ensure the computer system used in the control of aircraft maintenance records is secured and safe from unauthorized
access.
NOTE: ATR72 aircraft maintenance records are kept on hard-copy
This procedure applies to the computer system that is used in aircraft maintenance:
C. POLICY
1. Computer System - Mainframe
1.1 Functional and locational control of PC is required at the various E&M sections. Only certain PC is allowed access for
certain authorized function/location. Locations shall be authorized by the respective Section Heads.
1.2 Any alteration to the system data shall utilize a password control.
2. Computerized Maintenance Records - Non Mainframe System

2.1 Where PC are used to store maintenance records. The data shall be duplicated into an external disk/CD whenever
the data is updated or at scheduled interval.
2.2 Store the duplicate disk/CD separately from the working copy and it should be accessible to authorized personnel.
2.3 Back-up records:
The frequency of data back-up must be according to the criticality of the data and how frequently the data is being
changed. If the airworthiness data is being changed daily, then the back-up must be done daily.
3. Management and Control of Documentation

3.1 For electronic system used for the purpose of management and control of documentation, the system shall provide
for a regularly scheduled generation of back-up files for documents used directly in the conduct or support of
maintenance operations.
3.2 To ensure retrieval of archived documents, applicable hardware and/or software is retained after it has been
replaced.

D. RESPONSIBILITIES
1. Control of computer maintenance recording - Technical Publications Administrator
system & back-up (main frame system)
2. Stand-alone computers control and back-up - Section Heads
3. Audit of computer system & back-up - Manager Engineering Quality Assurance

MOE 2-22-00
CONTROL OF MAN-HOUR PLANNING VERSUS SCHEDULED MAINTENANCE WORK
A. PURPOSE
To ensure sufficient staff are available to plan, perform, supervise, inspect and quality monitor the intended maintenance
activity and address the issue when actual staff availability is less than the planned staffing level.
Section Heads involved in man-hour planning (operations) in Base, Line, Planning and Engineering Quality Assurance.
C. POLICY
1. Projected Man-Hour Plan - To satisfy EASA Part 145.A.30 (d), manpower availability shall be reviewed periodically by
means of meetings between EP and EM sections and the production man-hours against available man-hours are
prepared for each check. If manpower available is insufficient to cover workload content, the hiring of
temporary/contracted staff who shall work under supervision of E&M qualified personnel can be considered (provided
at least half the staff that perform maintenance in hangar or line shall be directly employed by FIREFLY as an
individual), or the work may be sub-contracted to another approved maintenance organization.
2. Sections employing contract staff, being part-time or full-time, shall be made aware that they are subjected to
compliance with the procedures specified in the MMOE relevant to their duties.
3. The maintenance man-hour plan shall take into account any maintenance carried out on aircraft/aircraft components
from outside organizations and shall relate to the anticipated maintenance work load except that where the workload
cannot be predicted.
NOTE: Maintenance workload includes all necessary work such as, but not limited to, planning, maintenance record
checks and production of worksheets/cards in paper or electronics form, accomplishment of maintenance
and completion of maintenance records.
4. For base maintenance, the man-hour plan shall relate to the aircraft hangar visit plan relative to the maintenance
program. The aircraft hangar visit plan shall be updated on regular basis. For aircraft component maintenance, the
man-hour plan shall relate to the aircraft component planned maintenance.
5. The quality monitoring compliance function man-hours shall be sufficient to meet all maintenance activity in accordance
with the approval.
NOTE: Where quality monitoring staff perform other functions, the time allocated to such functions need to be taken
into account in determining quality monitoring staff numbers.

6. The maintenance man-hour plan should be reviewed at least every 3 months and updated when necessary. Significant
deviation (being more than 25% shortfall in available man-hours during a calendar month for any one of the functions
specified above) from the plan shall be reported to MEQA and the HEM for review.
7. The maintenance man-hour plan shall take into consideration the staff on training and on leave (any form of leave
including medical leave) for the actual man-hours calculation.
D. RESPONSIBILITIES
1. Base Maintenance - Senior Duty Engineer Base Maintenance Operations
2. Line Maintenance - Senior Duty Engineer Line Maintenance Operations
3. Quality Assurance - Manager Engineering Quality Assurance
4. Planning - Planning Manager

MOE 2-23-00
CONTROL OF CRITICAL TASKS
A. PURPOSE
To minimize the possibility of an error being repeated, whereby the identical aircraft components are not properly
reassembled and thereby compromising more than one system.
.
Applicable to base maintenance and line maintenance personnel involved with reassembly and post installation inspection of
components defined as identical maintenance.
Identical maintenance
Defined as the same task (repair, replacement, disassembly, reassembly, post installation inspection) being performed on
more than one of similar system during single maintenance visit on the same aircraft.
C. POLICY
1. A single person shall not perform any identical maintenance work on the similar critical system, tasks involving some
element of disassembly. (This is to minimize the possibility of an error being repeated).
2. Engine driven components are considered critical maintenance task. The replacement of such components in any
combination, on more than one engine, is generally regarded as an identical maintenance action.
Example: Removal of multiple engine oil filters or multiple chip detectors.
3. Alternatively, when only one person is available to carry out these same tasks then the work card/ worksheet shall
include an additional stage for re-inspection of the work by the person after completion of all the same tasks.
Example: In the case of removal and re-fitment of oil filler caps, a re-inspection of all oil filler caps shall be carried
out after the last oil filler cap has supposedly been refitted.
4. If identical actions do occur or cannot be avoided, apply one of the following to avoid human factor errors:
i. Do identical maintenance at different maintenance visits.
ii. Different AME/AH and different maintenance personnel do maintenance on the similar systems.
5. A list of known critical task shall be raised to provide awareness to certifying staff in identifying tasks requiring
compliance to this policy.

D. RESPONSIBILITIES
1. Ensure adequate manpower for identical task - Engineering Maintenance Manager
2. Monitor Compliance - Manager Engineering Quality Assurance
3. Adhere to policy - Certifying Personnel
4. Identifying and updating of critical task list - Manager Engineering Quality Assurance
1. AN6501
2. Duplicate Inspection of Control Systems - MOE 5-7-00

SPECIFIC MAINTENANCE
PROCEDURES

MOE 2-24-01
ENGINE GROUND RUN PROCEDURES
A. PURPOSE
The procedure outlines the steps to be followed and safety precautions to be observed in order to safely and economically
carry out an Engine Ground Run (EGR) for Firefly ATR72 fleet.
.
B. GENERAL
1. This procedure is applicable to all License/Approval Holders who may be required to perform an EGR.
2. Personnel occupying the Captain’s seat during the EGR will be restricted to AME/AH who possesses Function 11 on
the engine type. However, personnel applying for Function 11 approval may be supervised by AME/AH for EGR
provided that they are:
a. Conversant with EGR safety precautions, procedures and related system functional.
b. Conversant with aircraft communication equipment and procedures.
c. Conversant with aircraft safety equipment and emergency evacuation procedures.
These personnel will operate under strict supervision of the AME/AH in charge of the EGR.
3. Responsibilities
3.1 The AME/AH who occupies the Captain’s position shall be ‘in charge’ of the complete ground run and shall carry sole
responsibility during this period. He shall ensure that all company requirements are adhered to, which shall include:
a. That the persons nominated for the RH position are fully conversant with the aircraft type, its engines,
associated systems and procedures;
b. That all persons on board are familiar with emergency procedures including emergency evacuation of
aircraft.
c. That adequate flight deck discipline shall be maintained. Smoking and listening to music over the radio during
the EGR constitute acts of indiscipline.
d. That the flight deck be restricted to persons actually involved in and necessary for the EGR.
e. The person in charge of the EGR shall seat in a proper seating position ready for brake application should
the need arises through-out the EGR.
4. The minimum crew requirements for the EGR shall be:

Captain’s Position - Person holding ATR72 aircraft type, with Function 11 on PW127M engine type;
FO Position - Person holding A, B, C or G on Type.
5. EGR shall only be carried out to fulfill technical requirements. Any deviations from the above shall require prior
approval of the management.

6. EGR shall only be carried out in the approved ground run bays. Any deviation shall have prior approval of the
management.
7. AME/AH occupying the Captain’s position shall have complete authority during EGR. He shall ensure that discipline,
procedures and safety precautions are strictly adhered to and ensure that only qualified and competent personnel
are designated respective tasks and that all equipment used are serviceable.
8. Smoking in the aircraft or in vicinity of the run is strictly PROHIBITED.
9. All documents necessary for the EGR shall be on board the aircraft prior to the EGR.
10. All EGR figures shall be accurately recorded at the time of EGR in relevant record sheets. Non relevant items shall
be annotated N/A and ruled over. All certification columns provided shall be actioned.
11. For hangar checks, completed EGR sheets shall be controlled as part of the check package. At SZB line operations
or Line Stations the EGR sheets shall be submitted together with the relevant MR1.
12. Constant communication shall be maintained between cockpit and ground personnel throughout the EGR. Where
interphones are available, they shall be used.
NOTE: In cases where the use of interphones is hazardous to staff e.g. during thunderstorm then hand signals
may be used.
13. Communications with the control tower must be established for the duration of the EGR.
14. Emergency evacuation equipment must be available for use in the event of an emergency.
15. All requirements and instructions as per the EGR sheets and Maintenance Manual shall be strictly adhered to.
16. A clear and safe braking distance shall be maintained in front of the aircraft during EGR. Area in front of the aircraft is
clear of obstacles or other aircraft.
17. Ensure that there is no tail wind during the EGR to avoid Nacelle over temperature during EGR.
18. The aircraft shall be chocked during EGR with type of chock specified in the EGR check sheets.
C. PROCEDURE
Refer to the ATR72 Engine Ground Run Sheets for ground run procedures.

MOE 2-24-02
AIRCRAFT PRESSURE RUN PROCEDURE
A. PURPOSE
To provide general guidelines to be observed when carrying out pressurization test.
.
All License/Approval Holders on aircraft type.
C. POLICY
1. Ensure only persons necessary for the pressurization test are in the aircraft during the test. All persons must be in
good medical condition.
2. Ensure safety barriers and warning notices are in position to keep non-relevant persons out of the work area.
3. Interphone communication between cockpit and ground personnel out of closed area shall always be maintained.
4. There must be 2 persons in the cockpit during pressurization test to ensure if a change in pressure has an unwanted
effect (pain, noise in ears, headache, etc.) on one person; the other person can adjust the pressure to avoid injury.
5. Exercise caution when controlling the pressure. Sudden changes can cause pain/injury. Ensure the differential is not
more than the value specified in the ATR72 Aircraft Maintenance Manual.
6. Do not open or go near pressure-sealed doors when the aircraft is pressurized. A pressure-sealed door that opens
when aircraft is pressurized may:
- cause explosive decompression
- kill or cause injury to persons and/or cause damage to aircraft/equipment.

MOE 2-24-03
AIRCRAFT TOWING PROCEDURES
A. PURPOSE
To outline the general requirements, safety precautions and responsibilities of personnel involved in aircraft towing
operations applicable to ATR72 aircraft.
B. GENERAL REQUIREMENTS & SAFETY PRECAUTIONS

1. Aircraft towing shall be defined as “the movement of an aircraft other than under its own power source”.
2. Aircraft anti-collision and navigational lights shall be switched on and operative through all phases of towing
operation, or ensure towing vehicle are adequately provisioned.
3. Aircraft towing shall only commence after clearance has been given by the control tower (except during docking in
the hangar).
4. Towing equipment shall only be operated by personnel holding the appropriate permit.
5. The aircraft nose wheel chocks shall not be removed until the aircraft brakes and the brakes of the tow tug connected
to the aircraft are applied.
6. Ground lock pins shall be installed at all times except during push back for departures.
7. Communication shall be maintained between cockpit and ground personnel at all times. Use of interphone or VHF
sets is mandatory.
8. For night operations, a marshaling torch is essential for signaling to the aircraft in an emergency.
9. During towing operations, only standard words of command shall be used. The command must be loud and concise,
and are listed below:
BACK - FORWARD - SLOW - DEAD SLOW - STOP - SET BRAKES
RELEASE BRAKES - AFFIRMATIVE - NEGATIVE - STANDBY
Hand signals used during towing operation must be a standard signal per MCAR/MMOE.
10. The following precautions shall be exercised during aircraft towing operations:
a. Ensure sufficient clearance from other aircraft, equipment and personnel.
b. Always move the aircraft (forward or rearward) before initiating a turn.
c. No attempt shall be made to change the gear of the tractor during aircraft towing operations.
d. Tow slowly in order to reduce shock loading on tow bar and shear pins.
e. Exercise extreme caution when towing aircraft on a sloping taxiway. When towing on a ‘down slope’ the
tractor operator shall maintain a very slow speed to prevent the aircraft from overtaking the tractor.
f. Towing speed shall be kept to the airport authority limitations.

g. Maximum nose gear turn limits specified in the ATR72 AMM shall not be exceeded.
11. In the event that a tow bar shear pin or bolt shearing, ensure that separation between the tow tug and aircraft is
affected immediately by stopping the tow tug when in a push back, or moving the tow tug forward when in a tow.
12. After completion of towing operation, when the towing movement has been stopped and prior to disconnecting the
tow bar from the aircraft nose gear;
a. Install main wheel chocks after aircraft brakes have been applied. The brakes may be released, if required,
after main wheel chocks are in position.
CAUTION: Ensure that the aircraft is parked at the center line of the apron parking area and the nose
gear stops on the designated stop marking area.
b. Switch off all aircraft systems which are no longer needed.
c. Disconnect all towing equipment.
C. PERSONAL RESPONSIBILITIES
All personnel involved in aircraft towing operation shall ensure that they are fully conversant with their respective duties and
responsibilities.
1. AME/Approval Holder in Charge

a. Shall be responsible for safety and to supervise all personnel involved in the entire towing operation and
must be type-rated or possess a Ground Handling Approval valid for the aircraft to be towed.
b. Shall ensure that all towing preparations, checks and operations comply with requirements, limitations and
precautions as specified in ATA Chapter 9 of the AMM.
c. Shall ensure that personnel required for the towing operation are adequate and briefed for a safe operation,
especially when towing in a congested or restricted aircraft movement area.
d. Shall ensure that all equipment and tooling used in the towing operation are serviceable and of the correct
type and specification.
e. Shall normally be positioned on the ground (on headset) to oversee and monitor the entire towing operation.
Alternatively, AME/AH may be positioned in the cockpit, provided always that:
i. The crewman assigned to take over the headset duty must have undergone an approved towing
training program.
ii. The crewman manning the headset shall be responsible to communicate aircraft’s external clearance
and instructions between the cockpit, tow tug driver and clearance marshallers.
iii. The aircraft is not being towed for hangar docking/de-docking.
iv. The aircraft is towed along designated tow guide lines.
v. Surrounding aircraft or ground equipment are correctly and safely parked on designated parking bay.
vi. Adequate personnel are positioned, as requires, to signal wing tips or fuselage clearances.

NOTE: Anytime above conditions are not satisfied, the towing operation must be discontinued.
Towing shall resume only after the conditions are positively restored.
vii. Aircraft is parked at the center line of the apron parking area and the nose gear stops on the
designated stop marking.
f. Shall ensure headset will not be disconnected/used during power out and marshaling signals used instead.
2. Cockpit Personnel
a. Establish and maintain radio communication with the airport control tower and be in direct contact with
ground crew on interphone system or hand signal, as applicable.
b. Operate and monitor aircraft and brake systems as specified in the AMM to ensure safe towing operation.
c. Operate aircraft brakes as and when directed by ground crew.
WARNING: Except in emergency, cockpit personnel shall only apply brakes when directed by ground crew.
3. Tow Tug Driver

a. Ensure that towing equipment are serviceable and is of the correct type and specification.
b. Assist AME/AH in charge in the preparation, checks and towing operation. Refer to AME/AH when in doubt.
c. To operate the tow tug while observing necessary caution and signals.
CAUTION: In congested or restricted aircraft movement area, towing shall only commence on positive
“ALL CLEAR” signal from ground crew and marshaller. Anytime contact is lost, towing must
be stopped and resumed only after contact is re-established.
4. Ground Crew
a. Assist AME/AH in charge and tug driver in the preparation, checks and towing operation. Refer to AME/AH if
in doubt.
b. Establish and maintain communication and visual contact with all members of the towing crew.
c. Communicate aircraft external clearance signals given assigned marshaller and instructions between the
cockpit, tow tug driver and clearance marshaller.
5. Marshaller
a. Monitor wing tips, stabilizers and fuselage clearance, as assigned.
b. Maintain visual contact at all times to provide aircraft safe external clearances to ground crewman and tow
tug driver.
D. PROCEDURE
Refer to Chapter 9 of the ATR72 Aircraft Maintenance Manual for aircraft towing procedures and precautions.

MOE 2-24-04
AIRCRAFT ARRIVAL PROCEDURES
A. PURPOSE
To provide guidelines on handling of aircraft arrival and to avoid damage to equipment or injury to person(s).
This procedure is applicable to ATR72 type of aircraft operated by the company during aircraft movement immediately after
touchdown and prior to disembarkation of passengers.
C. GENERAL
1. This procedures affects Aircraft Maintenance Engineer/Approval Holder (AME/AH) and Aircraft Technicians.
2. The arrival bay and adjacent area shall be inspected prior to aircraft arrival at the gate to ensure:
a. Surface condition of the apron is adequate to conduct aircraft movement operations;
b. The apron is clear of items that might cause aircraft Foreign Object Damage (FOD);
c. Equipment and vehicles are positioned clear of the aircraft movement path;
d. Adequate clearance exists between the aircraft and the facilities of fixed obstacles along the aircraft
movement path;
e. There will be adequate clearance for the aircraft particularly the wing tip clearance. Allocate a wing tip
clearance personnel if the arrival apron is congested or clearance is minimal.
3. Adequate ground personnel shall be provided to accomplish the following tasks:

a. To connect headphone jack and place nose wheel chocks.
b. To watch for adequate wing tip clearance.
c. To handle necessary ground equipment.
d. To ensure parking bays are free of foreign objects.
4. The necessary equipment to handle the engineering functions shall be prepared and ready at the designated parking
area prior to aircraft arrival.
5. Personnel shall observe all safety precautions. All engineers and mechanics shall have possession of and wear
standard earmuffs or headphones to prevent damage to hearing. All personnel shall keep a safe distance and never
turn their backs to the arriving aircraft.
6. All personnel who work at ramp side area must wear fluorescent vest.

D. PROCEDURE
1. Marshall aircraft into parking bay using standard marshalling signals.
2. Wait until the aircraft has stopped and propeller has stopped turning. “All Clear” sign (eg. Thumbs Up) to be given
before any ground staff are permitted to approach the aircraft.
3. Position wheel chocks fore and aft of the nose wheels after anti-collision light has been switched off and this shall be
done as per AMM requirements.
NOTE: i. Position main wheel chocks the in the front and rear of the aircraft outboard main gear if aircraft is on
extended layover or if an engine is kept running during a transit.
ii. Personnel placing the chocks must be aware and remain clear of aircraft protrusions such as landing
gear doors.
4. Connect headphone to aircraft interphone jack on DC ground connection panel.
5. Advise flight crew “Nose Chocks in Position”.

NOTE: Use appropriate hand signals if interphone is unserviceable
6. Place cones in front of the propellers to designate these as hazard zones so that ground staff and pax on ramp stay
clear of those areas.
7. Establish whether Hotel Mode is serviceable and connect GPU if Hotel Mode is not available or unserviceable, or if
aircraft is on night stop or long transit. Mobile air conditioning unit may be connected if required.
CAUTION: A tail-wing condition may cause Nacelle Over temperature. Aircraft repositioning is required in this
condition before engine is started.
8. Check engine oil quantity and record fuel uplift in Fuel Log for utilization on next departure.
9. Meet with flight crew to discuss/rectify any defect which exists.
IATA Airport Handling Manual

MOE 2-24-05
AIRCRAFT DEPARTURE PROCEDURES
A. PURPOSE
To outline the steps to be followed and terminology used when clearing aircraft for departure.
.
This procedure applies to all FIREFLY ATR72 aircraft for departures.
C. GENERAL
1. This procedure affects Aircraft Maintenance Engineer/Approval Holder and Aircraft Technicians (AT).
2. An inspection shall be performed on aircraft exterior and adjacent airside areas prior to aircraft movement ensuring:
a. Surface condition of the apron is adequate to conduct aircraft movement operations;
b. The apron is clear of items that might cause aircraft Foreign Object Damage (FOD);
c. Aircraft servicing doors and panels are closed and secure for departure;
d. Power cables are detached;
e. Equipment and vehicles are positioned clear of the aircraft movement path;
f. Adequate clearance exists between aircraft and facilities or fixed obstacles along the aircraft movement path;
g. Chocks are removed from all wheels for departure.
3. Ground headset shall be used for communication with the flight crew.
NOTE: The ground headset is the primary method of communication with the flight crew. However should the
ground headset failed or unusable, marshaling hand signals shall be applied.
4. Additional staff will be provided to act as wing tip clearance marshaller when taxing in congested areas.
5. AME/AH will be advised prior to departure, by the Pilot, of any other engine start up sequence to be adopted if there
is any necessity to deviate from the normal sequence.
6. Hand signals shall be given from the left side of the aircraft. AME/AH/AT shall ensure that he can be seen by the
Pilot from the cockpit.
7. The ICAO all clear signal, defined below, shall be given:

a. Right hand at shoulder level with thumb up.
b. Battery-operated or illuminated wand held upright in right hand at shoulder level.
8. AME/AH/AT shall ensure that ground fire extinguisher is in the vicinity during the departure sequence.
D. PROCEDURE
1. Normal Start & Departure

a. Verify that all doors, cowl panels and access doors are closed, pitot covers and undercarriage lock pins are
removed and stored on board and nose wheel chocks are in position.
b. Ensure tail prop has been removed and stowed in cabin.
c. Connect headset to aircraft interphone jack and establish two-way communication with the flight crew.
NOTE: Use appropriate hand signals if interphone is not serviceable or available.
d. Stand in position so as to be easily visible from the cockpit.
e. Ensure that all personnel and equipment are clear of engines and propeller arc.
CAUTION: A tail-wind condition may cause Nacelle Over temperature. Aircraft repositioning is required in
this condition before engine is started.
In some cases aircraft may require reposition due to hotel mode operation would give heat
blast to passenger door hand rail.
Never tow the aircraft while engine is running in Hotel Mode if tailwind exceeds 10 knots.
f. Ensure clearance for pilot to start No. 2 Engine in Hotel Mode by giving the appropriate hand signal and wait
for the Pilot to start the No. 2 engine.
g. Once Hotel Mode is available, wait for the signal from the Pilot to disconnect the GPU. Once signal received,
acknowledge and instruct AT to disconnect GPU and move it away from aircraft.
h. Make certain to complete aircraft loading prior to connection of tow bar to nose landing gear.
i. Confirm from pilot that nose wheel steering is in ‘off’ position.
j. Connect tow bar to nose landing gear at the designated attachment.
k. Connect tractor to tow bar.

l. Remove nose wheel chocks.
NOTE: Chocks are not to be removed from aircraft until the tractor and tow bar are connected to the
aircraft nose gear.
ii. Parking brake of the tractor is engaged.
iii. Confirm that the aircraft brake is released by signaling to the Tow tug Driver to signify that they can
commence pushback.
m. Be aware and remain clear of aircraft protrusions gear doors.
n. Obtain off chocks time from the Pilot
o. When movement has been stopped, instruct the Pilot to set parking brake without switching ‘on’ the nose
wheel steering, disconnect tow bar and once tow bar clear from aircraft, give clearance for pilot to switch ‘on’
the nose wheel steering.

p. Install the nose wheel chock and ensure clearance for pilot to start the engines by giving the appropriate
hand signal and wait for the Pilot to start the appropriate engine.
q. Once both engines running, remove the nose wheel chock and ensure that aircraft taxi path is clear.
r. Remove ground headset and give the Pilot the ICAO all clear signal.
s. Wait for the pilot to acknowledge the signal and aircraft to start taxiing before leaving site.
NOTE: Pilot acknowledgement can be in the form of “thumb up” in day light or a flash of runway turn off
light at night.
CAUTION: USE OF GROUND HEADSET DURING THUNDERSTORMS
2. There are no exact rules for the use of headset when an electric storm is in the vicinity of an airport. To decide
whether or not to use headsets under these conditions, experience and good judgment are the best guidelines.
3. The following factors should be weighed in arriving at the decision:

a. The distance of the storm from the airport.
b. The storm’s travelling direction.
c. The storm’s intensity.
4. If the airline operation cannot be suspended during an electric storm, the ground personnel are recommended to
follow the following guidelines avoid all physical contact with the airplane. Use hand signals for communications with
the flight crew.
- IATA Airport Handling Manual
- AMM Chapter 09 Towing and Taxiing

MOE 2-24-06
REFUEL AND DEFUEL OF AIRCRAFT
A. PURPOSE
To highlight the responsibility of the person in charge and the safety precautions to be observed during refuel/defuel of
aircraft.
.
This procedure is applicable to AME/AH who may be required to supervise or are nominated to be in charge of refuel or
defuel of aircraft. He/she is ensure all general requirements and safety precautions detailed below are understood and
complied by all personnel assisting him/her in the refuel or defuel operation.
C. GENERAL
1. The AME/AH or any personnel who is required to supervise or is in charge of the refueling or defueling of an aircraft
shall ensure the following requirements are complied with:
a. Compliance with all company’s safety regulations.
b. Satisfy himself/herself as to the accuracy of specific gravity or density reading of the fuel to be uplifted.
c. Accurate compilation of all fuel and oil uplift documents.
d. Satisfy him/herself that the correct quantity of fuel and oil is on board before appending his/her signature to
the fuel & oil record book.
e. Be conversant with the duties of the fuel supply agency.
f. Conversant with the operation of the refueling panel fuelling valve controls.
2. When refueling an aircraft prior to departure, notify the Cabin Crew before the refuel operation so that the Cabin
Crew can comply with the required safety regulations.
3. E&M shall ensure, during fuelling operations with passengers or crew onboard the aircraft, procedures are in place
that provide for the designation of a person with responsibility for fuelling operations and specify the method(s) by
which that responsible person:
a. Communicates with the flight crew or other qualified persons onboard the aircraft;
b. Provides notification to the flight crew or other qualified personnel onboard the aircraft and/or other
appropriate personnel engaged in aircraft ground handling activities when refueling is about to begin and has
been completed;
c. Provides notification to the flight crew or other qualified personnel onboard the aircraft when a hazardous
condition or situation has been determined to exist.

D. SAFETY PRECAUTIONS
The following precautions are to be observed when aircraft are being refueled or defueled.
1. GENERAL PRECAUTIONS
a. Aircraft shall not be refueled in any building or hangar, or within twenty (20) feet of other stationary aircraft.
b. All engines shall be stopped with their starter and ignition switches in the “OFF” position before
commencement of refueling.
c. Smoking, or the use of a naked flame, is not permitted.
d. Metal chocks shall not be dragged.
e. A clear path from the aircraft shall be maintained to enable the rapid removal of aircraft fuelling equipment
during an emergency.
NOTE: Vehicles and equipment shall not be located such that in an emergency they could block
evacuation from occupied areas of the aircraft.
f. Trolleys, hand carts, or stands used within fifty (50) feet of the aircraft of the fuelling equipment shall be fitted
with rubber tires wheels.
g. Ground radar transmitter and aircraft transmitter must not be used within a hundred (100) feet and (50) feet
respectively of the fuelling equipment or aircraft vents.
h. When using an external electrical supply, ensure that the connections between the supply and the aircraft
electrical system is made and securely locked before fuelling begins and is not disconnected until the
operation has been completed.
i. During refueling, the aircraft and all fuelling equipment shall be connected to points of the same electrical
potential. This connection must not exceed 10,000 ohms.
j. No electrical switches, batteries, generators, motors or other electrical apparatus shall be operated within fifty
(50) feet of the aircraft fuel tank filling points or vent outlets and ground fuelling equipment during operations.
k. All footwear worn by personnel operating the fuelling equipment shall be of non-sparking type. Personnel
shall not carry objects that could represent an ignition hazard.
l. Reasonable steps shall be taken to ensure the safety of the aircraft being refueled, fuelling equipment,
fuelling operations and personnel from jet blast from another aircraft. During starting or taxiing of aircraft,
ensure that those equipment and personnel at the rear are not within a 15 degree arc either side of the
exhaust outlet axis. Engines will only be operated once it is at a minimum distant of 50 to 75 feet from the
refueling system or equipment.
m. Aircraft shall not be refueled if any part of the landing gear is abnormally heated during landing or taxiing until
the heat has dissipated. The person in charge of the refueling operation shall satisfy himself that there is no
risk from heated components before connecting up the fuelling equipment.
n. Fuelling shall not be carried out during severe electrical storm.
o. Fuelling shall not be carried out while the aircraft oxygen systems are being charged.

2. FIRE EXTINGUISHERS
One or more approved, serviceable Carbon Dioxide (CO2) or dry chemical (powder) type fire extinguishers or
equivalent having a total capacity of at least twenty (20) pounds shall be made available and ready for immediate
use. The extinguishers shall be placed within twenty (20) feet of personnel engaged in the fuelling operation.
3. FUEL SPILLAGE
In the case of fuel spillage covering an area of more than six (6) feet in any direction, follow the following steps:
i. Stop all refueling or defueling;
ii. Evacuate unauthorized personnel and vehicles from the vicinity;
iii. Alert the Airport Fire Services and arrange with them for removal of spilled fuel;
iv. Restrict the running of engines and reduce any risk of ignition;
v. Ensure that disembarkation is stopped and those passengers not yet boarded are removed to a point of at
least fifty (50) feet from the spilled fuel. Passengers already boarded may remain on board.
vi. Move all mobile power units, vehicles and power operated loading devices operating within the specified area
to a point at least 50 (fifty) feet from the spilled fuel.
vii. Stop all maintenance work of any nature on or within the aircraft until spilled fuel is removed.
viii. Notify the operators of any other aircraft within 50 (fifty) feet of the spilled fuel. Where Airport Fire Services
are not available or where the spillage is less than 6 (six) feet in dimension, immediate action should be
taken to cover or contain the spillage. The spillage should be covered with sand, sawdust, dry earth or an
agent such as Dry Chemical extinguisher powder, Fullers Earth or foam to limit its entry as far as possible
into the drainage system. All contaminated material should then be removed to a safe place for disposal and
any tools used to pick it up should be of the type to minimize possible ignition.
4. MAINTENANCE PRACTICE
a. Aircraft engines and Hotel Mode shall not be operated.
b. Ground Power Units or battery trolleys must be connected to the aircraft and operated before the refueling
caps are removed.
c. The operation of the aircraft radar transmitter and HF is not permitted.
d. Functional checks may be carried out on aircraft radio receivers, radar receivers and electrical equipment but
servicing is limited to the exchange of complete units.
e. All other checks and repairs may be carried out provided they do not necessitate the use of electrical
appliances (drills, etc.) or devices liable to cause sparks or ignition of vapors.
f. Electrical torches used in the vicinity must be of the flame proof type.

5. FUELLING OPERATIONS WITH PASSENGERS OR CREW ON BOARD THE AIRCRAFT

a. A fueling safety zone which as a minimum encompasses the area within a 6 meter (20 foot) radius from
fueling receptacles, tank vents and fueling equipment.
b. Restrict equipment performing aircraft servicing functions from being positioned within a 3 meter (10 foot)
radius of aircraft fuel vent openings.
c. As a minimum, limitations and restrictions in a fuelling safety zone preclude the use or activation of:
i. Items that could be sources of ignition or fire (e.g. matches, welding equipment, flashbulbs).
ii. Portable electronic devices with proper separation distance from aircraft fuel vents and/or fuelling
equipment (e.g. mobile phones, portable radios, pagers).
d. E&M shall ensure during fueling operations with passengers or crew onboard the aircraft, procedures are in
place that provide for the designation of a person with responsibility for fueling operations and specify the
methods by which the responsible person:
i. Communicates with the flight crew or other qualified persons on board the aircraft;
ii. Provides notification to the flight crew or other qualified personnel on board the aircraft and/or other
appropriate personnel engaged in aircraft ground handling activities when fueling is about to begin
and has been completed;
iii. Provides notification to the flight crew or other qualified personnel board the aircraft when a
hazardous condition or situation has been determined to exist.
NOTE: Communication shall be in the form of hand-signal, aircraft interphone, walkie-talkie or
intercom as and when required.
E. PROCEDURES
The refueling and defueling of Firefly ATR72 aircraft shall be carried out in accordance with the procedures as detailed in the
ATR72 Refueling Manual as applicable.

MOE 2-24-07
REFUEL AND DEFUEL OF AIRCRAFT - DUTIES OF FUEL SUPPLIER
A. PURPOSE
To highlight the duties of the fuel supplier to ensure proper coordination and smooth operation of the refuel or defuel of
aircraft.
.
B. DUTIES OF THE FUEL SUPPLIER
The AME/AH who is supervising or is in charge of the refuel/defuel operation shall note that the fuel supplier has certain
defined duties to perform as part of the refueling/defueling procedure, summarized below:
1. Perform water check on dispensing equipment.
2. Determine the specific gravity or density of the fuel to be uplifted, prior to aircraft arrival. Specific gravity is to be read to
3 decimal places and to be taken not more than 2 hours before aircraft arrival in the case of hydrant dispensers and not
more than 1 hour in the case of tank dispensers.
3. Ensure that sufficient fuel is available for aircraft requirements.
4. Marshaling and locating of fueling or defueling units.
5. Connection of static bonding wires from refueling unit to ground and from aircraft to refueling unit.
6. Connection of static bonding wires from refueling nozzles to the aircraft structure.
NOTE: The bonding cable is not necessary if there is electrical continuity between the fueling source and the
fueling nozzle.
7. Removal of fueling equipment from aircraft area.
8. Handling of fueling equipment so that damage is not caused to aircraft or equipment.
9. Liaise with E&M personnel to ensure complete integration of the fueling or defueling procedures.

MOE 2-24-08
MINOR AIRCRAFT COMPONENT FABRICATION PROCEDURE
E&M, at this time, does not have the capability for in house fabrication.

MOE 2-24-09
DUPLICATE INSPECTION OF CONTROL SYSTEM
Refer MOE 5-7-00

MOE 2-25-00
PROCEDURES TO DETECT AND RECTIFY MAINTENANCE ERRORS
A. PURPOSE
1. To identify the factors contributing to maintenance errors or potential maintenance errors and to make E&M
maintenance system resistant to errors.
2. To enable and encourage free and open reporting of any potentially safety related occurrences from all personnel
with the company.
3. To provide an alternate reporting mechanism for individuals who want to report safety concerns and maintenance
errors or potential maintenance errors confidentially and not anonymously.
.
This procedure applies whenever it is necessary to report a reportable occurrence as required under EASA PART 145.A.60
to ensure all safety related concerns to be reported, recorded, analyzed and appropriate action taken.
C. POLICY
1. All personnel involved in maintenance shall report to EQA of any reportable occurrences that has resulted or may
result in an unsafe condition that could seriously hazard the aircraft.
2. FIREFLY Safety Report Form shall be used to report maintenance errors or potential maintenance errors. The
electronic forms are to be e-mailed to GD-FYSR2015A@fireflyz.com.my. Ground Accident/incident must be reported
within 24 hours to MEQA. All reports shall be investigated, whenever possible.
3. All reports shall be investigated using proper tool such as the Boeing’s Maintenance Error Decision Aid (MEDA).
D. RESPONSIBILITIES
1. Raising of Hazard Report - Any E&M personnel
2. Investigation of Hazard Report - Manager Engineering Quality Assurance
1. MOE 5-1-39 SAFETY REPORT FORM
2. MOE 2-18-00 REPORTING OF DEFECTS TO THE DCA/OPERATOR/MANUFACTURER
3. EASA PART 145.A.60
4. FIREFLY SMS Manuals

FOR CLARIFICATION CONTACT ENGINEERING QUALITY ASSURANCE SECTION ENGINEERING ATR DEPARTMENT FIREFLY
MOE 2-26-00
SHIFT AND TASK HANDOVER PROCEDURES
A. PURPOSE
To ensure effective communication between personnel of out-going and incoming shift in aircraft maintenance operations
and thus avoid accidents/incidents caused by poor shift/task handover. .
.
This procedure applies when work performed by one shift and tasks subsequently passed on to the incoming shift due to the
task being complex or lengthy in nature and/or where work is carried out on a continuous basis and where there is a need for
work or tasks to be passed on/handed over from one shift to another or from one person to another and/or where work is
carried out on a continuous rotating shift pattern.
C. GENERAL
1. Three basic elements of shift handover shall be accomplished:
i. The out-going person’s ability to understand and communicate the important elements of the job/task being
passed over to the in-coming person.
ii. The incoming person’s ability to understand and assimilate information being provided by the out-going
person.
iii. A formalized process for exchanging information between out-going and incoming people and a place for
such exchange to take place.
2. AME/AH shall transmit information in writing and/or spoken form. Both shift AME/AH are to meet and exchange
detailed information related to individual task. If permitted, go over the task issues while examining the actual jobs at
the work place.
3. Individuals must assume personal ownership and responsibility for the task they perform and ensure that their task
are completed correctly, even when those tasks extend across shift and are completed by somebody else.
D. POLICY
1. The Handover Log shall be the official document used for recording, with the primary objective to ensure accurate,
reliable communication of task-relevant information across the shifts. Other information may also be included as per
the requirement of the individual user e.g. manning level, authorization coverage, staff on medical, etc.
2. The Handover Log is not a certifiable document.
3. The Duty Engineer Handover Log Form No. EQA036 shall be used. Any amendment to the Handover Log shall be
approved by MEQA. Handover through email is acceptable and shall be in the form of LMO ATR Operations Report
and BMO ATR Operations Report. These shall be pasted on the respective hardcopy handover books.

4. Each page of the Handover Log shall be signed by the out-going and in-coming person in charge of the shift. The
date and time shall also be annotated.
5. Shifts where the handovers take place after the AME/AH concerned has left (no shift overlaps), the unfinished work
shall be recorded in detail e.g. completed work, part completed work, work yet to be started, problems and issues
relating to the work.
6. For complex and lengthy task handovers, check sheets, stage sheets, Aircraft Technical Log, etc. shall be used so
that all areas disturbed are accurately recorded for work to progress smoothly.
7. The work accomplished shall be recorded as the work progresses or prior to undertaking another task. In any event
records shall be completed no later than the end of work period or shit. Such records should include “open” entries to
reflect the remaining actions necessary to restore the aircraft to a serviceable condition prior to release.
8. During task handover any deviation from normal working practices or procedures must be clearly recorded by the
outgoing person.
9. The completed shift Handover Log shall be retained for a minimum period of 6 months.
10. Topics for Shit Handover (non-exhaustive)

- Status of facilities
- Work status
- Manning Levels & Status (including coverage status)
- Problems, Outstanding work
- Information such as Ads, SBs, company notices, etc.
11. Topics for AME/AH Walkthrough Meeting (non exhaustive)

- Job/task card progress, work card in use, last step completed
- Problems encountered/solved, Outstanding/in work/status
- Unusual occurrences/defects
- Resources available/required
- Parts/tools ordered/expected
- Communication with Planners, Tech Services, workshops etc
1. AMC 145.A.47 (c)
2. CAP 716

MOE 2-27-00
PROCEDURES FOR NOTIFICATION OF MAINTENANCE DATA INACCURACIES AND
AMBIGUITIES TO THE AUTHOR/ORIGINATOR
A. PURPOSE
To ensure any inaccurate, incomplete or ambiguous procedures, practices, information or maintenance instructions
contained in the maintenance data used by maintenance personnel is recorded and notified to the author of the maintenance
data.
1. Engineering Technical Services Amendment Request (ETSMAR) Form No ETS007 shall be raised by maintenance
personnel to notify Technical Services Section for the appropriate action.
2. Engineering Quality Assurance Action Request (EQAAR) Form No. EQA006 shall be raised by maintenance
personnel to notify EQA for the appropriate action.
C. POLICY
1. When maintenance personnel discover inaccurate, incomplete or ambiguous information in the maintenance data,
they should record the details in either the ETSMAR or EQAAR and forward to QAE, who shall verify and make
submission to ESM or MEQA.
2. All ETSMARs /EQAARs received by EQA must be registered and a record maintained and all TSMARs /QAARs
received must be acknowledged after having taken the appropriate action.
3. The Section Heads shall notify the problem to the author of the maintenance data in timely manner upon receipt of
the ETSMAR or EQAAR.
4. A record of such communications to the author of the maintenance data shall be retained by the respective section
until such time as the author has clarified the issue; e.g. amending the maintenance data.
D. CONCURRENT DOCUMENT
1. MOE 5-1-08, 5-1-09
2. EASA PART 145.45(c)/AMC 145.45(c)

MOE 2-28-00
PRODUCTION PLANNING PROCEDURES
A. PURPOSE
1. To ensure there are adequate appropriately qualified and alert personnel, tools, equipment, material, maintenance
data and facilities at the right place, at the right time, for the scheduled (and, as far as possible, unscheduled) tasks
in ensuring safe completion of any maintenance work.
2. To ensure the planning of maintenance tasks and the organizing of shifts shall take into account human performance
limitations when working shifts and long hours.
3. To ensure critical tasks are clearly identified and MOE 2-23-00 are fully complied with.
All assigned EM planning personnel involved in the following situations or tasks:
1. Scheduling the maintenance work ahead, to ensure that it will not adversely interfere with other maintenance work,
as regards to the availability of all necessary personnel, tools, equipment, material, maintenance data and facilities.
2. During maintenance work, organizing maintenance teams and shifts and provide all necessary support to ensure the
completion of maintenance without undue time pressure.
3. This procedure is also applicable to workshop planning of components maintenance and other areas supporting
maintenance which may be provided by contractors or sub-contractors, e.g. Material and Technical Services
departments.
C. POLICY
1. The EM Production Planning team shall have a maintenance man-hour plan showing that the BMO has sufficient
staff to plan, perform, supervise, inspect and quality monitor the intended tasks.
2. The EM shall have a procedure to re-assess work intended to be carried out when actual staff availability is less than
the planned level for any particular work shift or period.
3. When planning a task, EM Production Planning shall consider the logistic, inventory control, work area availability
(hangar space), man-hours estimation and availability, preparation of work, environmental conditions (access,
lighting and cleanliness), coordination with internal/external suppliers, etc. and the scheduling of safety – critical
tasks during periods when staff are likely to be most alert - and avoiding periods when alertness is likely to be very
low (early mornings or night shifts).

4. It is a requirement that all EM planners shall attend the human factor training for them to better appreciate how good
or bad planning can potentially affect human performance and hence, the safety and airworthiness. The training
records shall be maintained by the section.
D. CONCURRENT DOCUMENT
1. MOE 2-22-00, 2-23-00
2. DCAM AN6501
3. CAP716

PART L2
ADDITIONAL LINE
MAINTENANCE PROCEDURES
Issue 1 Rev 0 MOE L2-0-00

MOE L2-1-00
LINE MAINTENANCE CONTROL OF AIRCRAFT COMPONENT, TOOLS, EQUIPMENT, ETC.
A. PURPOSE
To ensure all component, tools or equipment used for Line Station operations are calibrated, shelf-life controlled (where
applicable) and serviceable.
Affects all components, equipment and tools used for E&M line maintenance and line station operations.
C. POLICY
1. All materials, spares, tools and equipment shall be adequately tagged and be procured from E&M Service Center and
E&M Tool Crib.
2. All precision tools and test equipment must be suitably stored, controlled and shall possess valid calibration Lab ‘Due
Date’ stickers. Item requiring periodic calibration shall be routed to an approved calibration lab.
3. Wheel assemblies shall be kept on quick assembly stands for use in SZB.
4. An inventory of tools and test equipment for the various locations is maintained and shall be audited periodically.
D. RESPONSIBILITIES
1. Operate, inventorize and manage component, - Maintenance Support Executive
tools and equipment at Line Station
2. Stores and facilities audit - Manager Engineering Quality Assurance

MOE L2-2-00
LINE MAINTENANCE PROCEDURES RELATED TO SERVICING/FUELLING/DEICING, ETC.
A. PURPOSE
To ensure procedures related to servicing, fuelling, deicing etc are followed by lime maintenance personnel.
The policy shall cover the following activities:
a. Fuel supply
b. Servicing/fuelling/deicing
c. Maintenance of Ground Support Equipment
d. Sub-contracted ground handling and servicing
e. Maintenance documentation and airworthiness data control and amendment.
C. POLICY
1. Procedures related to servicing, fuelling, deicing etc are given in ATA 12 of the Aircraft Maintenance Manual and these
shall be followed by Line Maintenance personnel and contracted handling agent.
2. E&M is responsible to provide the necessary procedures, maintenance documentation and airworthiness data and to
carry out audits and activities listed in (B) above).
3. EQA section is responsible to carry out audits on activities listed in (B) above at base and also at line stations and
recommend the necessary corrective actions when discrepancies are noted.
4. Refueling with passengers on board.

When refueling with passengers embarking, on board or disembarking, two-way communication shall be maintained by
the aircraft’s intercom system or other suitable means between the ground crew supervising the refueling and the
qualified personnel on board the aircraft.
D. RESPONSIBILITIES
1. Formulating Audit Program - Manager Engineering Quality Assurance
2. Audits - Quality Assurance Engineer

MOE L2-3-00
LINE MAINTENANCE CONTROL OF DEFECTS AND REPETITIVE DEFECTS
A. PURPOSE
To ensure that aircraft do not have any unknown defects and that all defects experienced on aircraft are recorded, so that
both defect and rectification action are available for further reference; and that the actual rectification action complies with
airworthiness requirements.
This procedure covers all activities pertaining to recording and clearing of defect using the aircraft technical log and also
monitoring of repetitive defects.
C. POLICY
1. All flight defects recorded by Flight Crew in the Aircraft Technical Log (ATL) including deferred defects are checked by
Line Maintenance personnel.
2. Rectification of reported defects is carried out by LMO personnel and must be recorded against the defect by an
appropriate AME/AH or approved person on approved documentation.
3. Defects may be deferred within the scope of Minimum Equipment List (MEL) or other references. Only an appropriate
AME/AH may defer these defects using the appropriate documents.
4. Rectification or deferring of defects on aircraft may require a 'Notes to Crew and Maintenance Engineers’. This is to
inform other crews and/or Line Stations or Main Base of the non-standard configuration or operation of system or
component or the existence of repetitive defects.
5. All permissible structural defects found on aircraft, propeller blades and cockpit window de-lamination shall also be
recorded in the Aircraft Damage Report Sheet (ADR) filed in Maintenance Report file. Completed ADR are filed in
Technical Records Section.
6. To facilitate critical study and analysis, all reported defects will be further recorded in a database controlled by the
Reliability according to individual aircraft, ATA Chapters, systems and sub-systems. Major defects and defects which
show recurring, cyclic, or unusual characteristics shall be picked up by Reliability for critical study, and where
appropriate, suitable remedial action shall be initiated.
7. Recurring defects and defects which require immediate or special attention will be highlighted to all relevant FIREFLY
operations department through CMC alert system and the Engineering Operational Review Meeting (ORM). CMC shall
monitor the situation closely until a satisfactory solution is achieved.

8. A monthly PIREP statistics will be produced by the Engineering Services Reliability Section, and where any PIREP rate
exceeds the Alert Limit, Technical Services will be notified.
9. All significant outstanding defects shall be highlighted at the ORM for follow-up by the respective FIREFLY operations
and E&M Department. Significant outstanding defects include:
i. Potential no-dispatch defects.
ii. Defects that impose restrictions on aircraft operation.
iii. Defects that affect passenger comfort.

MOE L2-4-00
LINE PROCEDURES FOR COMPLETION OF AIRCRAFT TECHNICAL LOG (ATL)
A. PURPOSE
ATL is a system for recording defects and malfunctions discovered during the aircraft operation and for recording all
maintenance carried out on aircraft whilst the aircraft is operating between scheduled visits to base maintenance facility. In
addition, it is used for recording operating information relevant to flight safety and maintenance data that operating crew
need to know.
This procedure covers all activities pertaining to recording and clearing of defect using ATL.
C. POLICY
1. The respective ATL and Aircraft Certificate File shall be carried onboard the aircraft. The ATL is used by flight crew to
notify any defect encountered during an aircraft operation.
2. Any maintenance task or defect rectification or deferring of defects shall be recorded in ATL. The task and
rectification must be certified. The original ATL sheet must remain on board aircraft and on completion, to be
retained with Technical Records Section.
3. Distribution of other copies will depend on engineering/airworthiness specific requirements.
4. Completion of ATL shall be as per E&M approved procedures.
D. INSTRUCTIONS FOR USE
D1. Maintenance Report 1 (MR1) - Refer MOE 5-1-21

1. General
1.1 MR1 logs are printed in sets of 3 pages each, color-coded to identify the destination.
WHITE - Book copy (original)
GREEN - CMC/Technical Records copy
PINK - Station copy
1.2 All entries must be clearly written in BLOCK LETTERS in black ink using pen or ballpoint pen to avoid erasure.
1.3 Where errors are made, the errors should be neatly ruled through and signed by the person who made the erroneous
entry. Errors that are corrected shall remain readable and identifiable.

2. Flight crew shall record:

i. Aircraft Type and Aircraft Registration
ii. Names and Duty Assignments of Crew members
iii. Flight Number and Sector
iv. Departure (UTC) - DATE/TIME and Arrival (UTC) - DATE/TIME
v. Additional Landing (if applicable)
vi. Defects Column - if nil defect, enter ‘NIL’ at crew change or end of day.
vii. Details of any De-icing/Anti-icing or both
3. AME/Approval Holder shall record:

3.1 Defects Column - enter defects as applicable.
3.2 Action Column
i. Action all recorded defects prior to further flight. If defect is deferred:
a. Transfer defect to MR2 (Deferred Defect Log). Annotate the MR1 number (digits) and defect number
(D1, D2 or D3) in the source MR1 box.
b. Enter the MR2 S/No. in “Transferred to MR2 S/No.” box, in the action column of MR1.
ii. When deferring MEL defects into MR2, annotate in the action column of the MR1:
a. Transferred to MR2 S/No.
b. The MEL reference number, Repair Category (A,B,C or D) and the expiry date of the MEL MR2
NOTE: Calculation of the expiry date starts at 0001 hours on the day following the raising of the MR2.
Example: When an MR2 is raised at 1300 hours on 1st May, the repair interval limitation takes
effect at 0001hours on 2nd May.
c. The part number of the defective part if determined.
iii. If nil defect is reported in Defects Column, enter ‘NIL NOTED’ in action column. If parts are replaced, record
the following details:
Part Description - Part Number Off/On - Serial Number Off/On - Batch Number - Removed Position
iv. Enter LIC/AH signature, Stamp LIC/AH No. and enter date. Ensure all three pages are stamped.
v. If a new MR1 page is used, enter Aircraft Type and Registration.
3.3 Critical task “re-inspection” entry for oil cap check in MR1 is required if one person adds oil to more than one engine.
(Refer MOE 2-23-00).
3.4 Details of any De-icing/Anti-icing or both.
3.5 Certify for any Stay-over checks carried out and record if Hotel Mode is used.

4. Removal / Distribution of MR1 - Maintenance Action.

i. Whenever defect/s is entered; or
ii. At every crew change; or
iii. At the end of each day.
5. At Line Stations:
i. Remove PINK copy and retain at line station. Leave the WHITE and GREEN copies in MR1. Retain PINK
copy at station for a minimum period of one month, then reroute to Line Maintenance SZB.
ii. Attach any applicable Serviceable Labels to the GREEN copy in ATL for collection.
iii. For complex tasks such as Engine, Landing Gear or Propeller change, attach the Serviceable Label to
respective work sheets in check package.
6. At SZB only;
i. Remove all completed GREEN and PINK copies
ii. Retain PINK copies at T3 SZB for minimum period of one month.
iii. Attach any applicable Serviceable Label to the GREEN copy of ATL.
iv. Forward GREEN copies to CMC, for data retrieval
v. CMC shall forward GREEN copies (with Serviceable Label if any) to the Administrator, Technical Records.
vi. WHITE copies to remain in Log till book is replaced.
NOTE: To remove completed ATL book from aircraft after 1 day of last entry and dispatch to TRS.
D2. Maintenance Report 2 (MR2) - Deferred Defect Log (Refer MOE 5-1-22)
1. The MR2 is used to record in-service defects which are not detrimental to continued safe operation of aircraft, where
the required rectifications are allowed to be deferred to a later time. All entries shall be made in BLOCK LETTERS.
Errors that are corrected shall remain readable and identifiable.
2. Each MR2 page comes in triplicate. The original white copy shall remain with the log book (for archive). When a
defect is rectified, the clearing AME/AH shall record full details of action taken and shall detach and retain the last
(pink) copy for clearing station record. Attach any applicable Serviceable Label to the Green Copy of the MR2.
At next transit in respective base, middle (green) copy shall be removed together with any Serviceable Label and
forwarded to CMC for data retrieval. After relevant data were extracted, CMC copy shall be dispatched to Technical
Record. The Pink Copy shall be kept in Line Maintenance station for a minimum period of 1 month.
3. Only appropriately approved AME/AH may defer defect. AME/AH is responsible to ensure the deferment comply with
the Minimum Equipment List (MEL) requirements and shall not affect continued safe operation of the aircraft, subject
to the following conditions:

a. The deferment comply with respective aircraft fleet MEL requirements, or,
b. The defect is within the Aircraft Maintenance or Structural Repair Manual (AMM/SRM) limits, or
c. The deferment is within the scope of authority granted to E&M by the DCA. e.g. Permit to Fly (PTF).
4. No direct entry into MR2 is allowed except when transferring unresolved MR2 into New MR2 log book.
5. Defects which incur MEL/CDL Alerts, Limitations, restriction and requires Flight/Maintenance Crew attention shall be
annotated in MR2 and highlighted by ticking YES (√) in the MEL/CDL ALERT box.
6. Operational information other than MEL/CDL items, relevant to flight safety and maintenance data, that Flight/ Maintenance
Crew need to know shall be annotated in the ‘Notes To Crew and Maintenance Engineer’ (NTC) directly. The relevant
attachments, if any, to the NTC shall be kept in the plastic folder and clearly identified.
7. Operational defects to be deferred, must first be logged in MR1 before being transferred to MR2. The original MR1 number
and defect number (e.g. D1, D2 or D3) shall be quoted in MR2. Each entry shall be certified by AME/AH and shall contain
full detail of defect. Relevant MEL/CDL Category Code and Expiry Time/Date shall be entered accordingly.
NOTE: Calculation of the expiry date starts at 0001 hours on the day following the raising of the MR2.
Example: When an MR2 is raised at 1300 hours on 1st May, the repair interval limitation takes effect at
0001hours on 2nd May.
8. For deferred defects during scheduled maintenance, relevant check document’s reference numbers shall be quoted in
rectification column of MR2 for cross-reference. When defect is rectified, the middle (green) copy shall be removed and
forwarded to CMC for data retrieval.
9. When all MR2 pages are used up for defect deferment, a new log book shall be started. Prior to starting the new book:
i. All outstanding unresolved entries shall be transferred, verbatim, into the new log book. The original MR1 source
document references and date deferred shall be transferred.
ii. Tick the “Unresolved MR2 transferred from previous log book” box ( √ ) and certify accordingly.
iii. To close unresolved entries in previous log book, “Transferred to new MR2, S/No.” shall be written in the
outstanding page(s) rectification column and be certified by the transferring AME/AH.
NOTE: 1. No MR1 entry is required when transferring unresolved MR2 into new MR2 book.
2. Only AME/AH can transfer unresolved MR2 to a new MR2 book.
3. All unsuccessful attempts to rectify a deferred defect must be recorded in MR1 and shall be cross-
referable with the originating MR2.
10. AME/AH performing the transfer shall be reflected as the person raising the new entries in the new MR2.
NOTE: To avoid delay during transits when transferring outstanding entries into a new log book, it may be prudent to
start a new log book at convenient night-stops, well before all pages are used up. Cancelled or unused pages
must be indicated with the words “CANCELLED” or “UNUSED” written diagonally across, with the AME/AH’s
approval number indicated accordingly.

11. At Line Station - When MR2 is cleared, AME/AH shall include in their movement telex the necessary details of
defect being cleared in MR2.
D3. Maintenance Report 3 (MR3) – Non Airworthiness Deferred Defect (Refer MOE 5-1-23)
1. MR3 or non airworthiness deferred defect is build up to list down the deferred defect that will not affect the
airworthiness of the aircraft. This list is separated from the MR2 so that aircraft reliabilities study can be focused on
more relevant matter. However it is not the intention of Engineering & Maintenance to overlook this list.
2. This list will be reviewed in every 6 months interval by EQA and the defect is to be rectified as soon as practicable
within 150 days.
3. Aircraft Maintenance Engineer (AME) on duty shall make an entry inside the MR1 before deferring it to the MR3 (Form
No: EQA023). Defect from MR2 may be transferred to MR3 upon authorisation by EQA. No direct entry inside the MR3
is permitted.
4. Allowable deferred defect can be refer to the MR3 cover page (Form No: EQA023a) which is available inside the
aircraft certificate file together with the MR3 form. Additional items will be added to the list as we build up our
experience on this subject.
5. AME to ensure that the defect deferred to MR3 is not related to any MEL references and will not jeopardize the
airworthiness of the aircraft.
6. The MR3 form raised is to be placed inside the aircraft cert file together with the other low hour tasks. Serving the
same purpose as other low hour task list, AME shall transfer the defect entry back to the MR1 for CRS issuance.
7. Each entry must refer to 1 item number. When the form is full, AME to raise the next entry by using a new form,
bearing a subsequent page number and also a subsequent item number following the previous one. All forms to be
kept inside the aircraft cert file accordingly.
8. In the event of MR3 defect cannot be rectified within 150 days, the defect must be transferred to MR2 with interval to
be advised by EQA.
9. Planner will collect the MR3 forms when aircraft is having a hangar check (after open defect being transferred to IRC)
and sent to Tech Record Officer for safekeeping.
10. Missing MR3 pages should be highlighted to EQA at the soonest.
D3. Aircraft Certificate File (ACF) - The Red File

1. The content list Form No. EQA048 will be inserted on Index Page of ACF to facilitate AME/AH to ensure only listed
certificates/documents are kept in respective folders and are updated accordingly.
2. AME/AH are reminded to ensure during the Stay-over Check to pay particular attention to expired and non-listed
certificates/documents kept in the ACF. AME/AH are expected to ensure:
i. Expired or obsolete certificates/documents are not kept in the ACF.
ii. Other certificates/documents not mentioned in the content list form are not kept in the ACF.
iii. The ACF are checked for full compliments of the documents as listed in the content list form.
3. During aircraft hangar check the Lead Engineer BMO is to check the ACF as per the Content List and ensure the
certificates/documents are located in the correct pocket.
4. All certificates/documents that are expired have to be removed and the respective owner to be informed via E-mail or
telephone for immediate action.
5. Other certificates/documents not as per the content list are to be removed and sent to EQA office for attention and follow
up.
6. Aircraft Certificate File, Index Page - Content List and Ownership.
AIRCRAFT CERTIFICATE FILE
POCKET
DOCUMENT RESPONSIBILTY TO UPDATE
NO.
1 Certificate of Registration Manager Engineering QA
2 Certificate of Airworthiness Manager Engineering QA
3 Aircraft Radio Station Licence Manager Engineering QA
4 Noise Certificate Manager Engineering QA
5 Flight Manual Approval Head of Flight Operations
6 Certificate of Maintenance Review Manager Engineering QA
7a CRS – SMI Manager Engineering QA
7b Concession Telex (if applicable) Engineering Planning Manager
8 Aircraft Weight Schedule Engineering Services Manager
9 Air Operator Certificate & Operational Specifications Head of Flight Operations

10 Insurance Certificate Head of E&M
11 MR3 List & Forms Manager Engineering QA
12 Aircraft Damage Report Sheet Manager Engineering QA
13 Aircraft Interior Arrangement (LOPA) Engineering Services Manager
14 Aircraft Document Listing - Flight Operations Head of Flight Operations
15 Aircraft Document Listing - Engineering Engineering Services Manager
16 Weekly check record Manager Engineering QA
17 Low Hours / Out of Phase Task Control Card Manager Engineering QA
18 Certificate of Integrated Pest Management Engineering Planning Manager
D4. Notes To Crew and Maintenance Engineers (NTC) - Refer MOE 5-1-24
1. NTC is used for recording operating information other than MEL/CDL items relevant to flight safety and maintenance data
that the operating crew and maintenance engineers need to know. The NTC shall also use to clearly highlight recurring or
repetitive defects to flight crew and AME/AH.
2. NTC may be raised whenever there is an appropriate need as deemed fit by AME/AH or if instructed to do so by
appropriate engineering staff as a result of manufacturer/OEM or FIREFLY source documents. Source documents include
SB, AD, MB, EN, TSI etc.
3. All NTC contents must include a termination date for the NTC.
4. NTC is not a certifying document but it may be used to highlight maintenance work requirements.
5. The validity of all existing NTC shall be reviewed and updated by Lead Engineer BMO during hangar checks.
6. When raising NTC, enter the originator’s name, status and phone number in the appropriate column. When canceling NTC,
draw a diagonal line across the NTC and write name/status/date in the appropriate column.
7. When all NTC pages are used up, a new book shall be started. Prior to starting the new book, all outstanding NTC shall be
transferred, verbatim, into the new book. The original source document references and date raised shall be entered.
8. All attachments to the NTC are to be kept in the plastic folder and clearly identified.
NOTE: The NTC shall be thoroughly reviewed prior to aircraft return to service after longer check by the Foreman to
ensure only current and applicable NTC/Source documents are retained.
D5. Fuel & Oil Log

1. Fuel and oil data must be recorded in the fuel and oil log prior to departure.
2. Instruction for use and distribution is available in the log itself.
3. Fuel and oil records shall be retained by the Malaysia Airlines Expenditure Accounting Section (Fuel Management) for a
minimum period of three months.
D6. Cabin Condition Log (CCL)

1. All safety and airworthiness related items shall be transferred to ATL for rectification or deferment.
2. Further information on CCL is as follows:
a) CCL must be reviewed at every transit and night stop.
b) All safety and airworthiness related items must be transferred to MR1 and actioned accordingly. These are
defects related to :
i. seats security and functions.
ii. escape slides, slide rafts and other floatation devices.
iii. emergency escape path lights and exit lights.
iv. toilet fire containment, warning and extinguishers including the decals and ashtrays.
v. galley latches and turn buttons.
vi. emergency equipment locations decals.
vii. operating instructions decals for doors and other exits.
viii. life vest, fasten seat belts signs and decals behind the seats and no smoking and fasten belt signs.
ix. all items of emergency use such as oxygen, fire extinguishers, PBE's, resuscitators, loud hailers, first
aid devices seat belts and locator beacons.
x. seat covers and cushion defects affecting fire blocking capabilities.
c) Other defects listed below are to remain in CCL; these must be rectified as fast as possible and should not be
abandoned as hangar check items as low priority, because they relate to passenger comfort and cabin
appearance.
i. seat recline mechanisms and meal trays.
ii. air louvers and reading lights
iii. seat cushions
iv. toilets and related amenities such as faucets, flushing, etc.
v. window shades
vi. aircraft dirty (internally/externally)
vi. stained or torn carpets, floor coverings and cabin trims

D7. NOT APPLICABLE INSTRUCTION
Work instructions on job cards must NOT be altered or signed off as “N/A” (Not Applicable) by LAEs or Approval Holders,
provided the instructions specifically mentions ‘if applicable’ or ‘applicable to certain aircraft registration / component/ series /
Mod status’, etcetera.
If however, a task is confirmed to be Not Applicable, then Approval Holder must annotate ‘N/A’ in the mechanic column, and
append signature/stamp onto the LAE/AH column. The Approval Holder certifying the N/A task is confirming the particular task as
not applicable. The Approval Holder is not certifying for a completed task.
NOTE: For any discrepancies or inaccuracies in the work instructions, Approval Holders must notify Quality Assurance section for
clarification and advice before the task can be certified.

MOE L2-5-00
LINE PROCEDURE FOR POOLED PARTS AND LOAN PARTS
A. PURPOSE
To ensure loan parts (loan to/from other operators) and also pooled parts are monitored, controlled and in compliance to
DCA AN 14 and to ensure items received for use shall follow the normal inspection procedures. It is also to ensure charges
for the loan is correct and that proper administration for the conversion of Loan to Purchase is ensured.
.
This procedure applies whenever there is a need to loan Aircraft Spares & Engine including pooled parts from other operator
provided all alternative sources have been checked. The procedure covers the “normal loan” and “loan of pooled parts”.
C. POLICY
1. Loan from other Operator
1.1 Proposal to borrow item from other operator can only be initiated by SDE LMO, LE BMO or CMC and shall be
approved by proper authorities.
1.2 Upon approval, the procurement and release of component shall be by Materials based on procedures within the
MOE.
1.3 Whenever the borrowed unit is installed on aircraft, AME/AH shall make an entry in MR1 and make another entry in
MR2 to remove the borrowed item at first available opportunity.
1.4 When borrowed unit is removed from aircraft, unit must be attached with “Return Label Other Operator’s Unit Form
when returned to the owner.
1.5 If the loan is required to be converted to Purchase, ensure Purchase Order (PO) is raised and technical documents
of the item are obtained from the owner.
1.6 Simultaneously inform SDE or CMC to clear the MR2 by indicating that unit has been purchased and taken into FY
system.
2. Loan to other operator

2.1 Loan to other operators may be initiated by Materials management or engineer in charge on receipt of a request from
an outside agent and shall be authorized by appropriate authorities.
2.2 Credit worthiness of the outside agent must be ascertained before issuing the item on loan. If necessary ask the
party to deposit the requisite amount with FY.
2.3 Use “Emergency Issue to Other Operator” forms for affecting the loan transaction be it at base or line station.
2.4 If loan is converted to sale, amend Emergency Issue to Other Operators’ and charge accordingly.

3. Loan of Pooled Parts - ATR72 pooled parts are within the GMA with OEM
3.1 Must be in compliance to DCA AN 14.
3.2 Follow procedure laid down in “International Airlines Technical Pool Manual” as user of pooled parts.
3.3 Use “Return Label – Other Operator’s Unit” when returning pooled parts to owner.

MOE L2-6-00
LINE PROCEDURES FOR RETURN OF DEFECTIVE PARTS REMOVED FROM AIRCRAFT
A. PURPOSE
To ensure all parts returned from Line Stations are properly packed and to ensure all the necessary documentation
accompanying the parts.
.
This procedure applies whenever unserviceable components are returned from Line Stations.
C. POLICY
1. Defective component must be cleaned, blanked and placed in a container to prevent damage to the item. Removal Label
must be attached to the component.
2. Component shall be forwarded to CPC area for further action where component shall be accompanied with Stores
Consignment Note, Custom Invoice, Airway Bill and Government Permit, when necessary. The component shall be packed
to acceptable ATA standards and apply the correct shipping labels for cargo handling instructions.
D. RESPONSIBILITIES
Return of component from Line Station - FIREFLY Line Station Engineer/Representative.

MOE L2-7-00
LINE PROCEDURES FOR CONTROL OF CRITICAL TASKS
A. PURPOSE
To minimize the possibility of an error being repeated, whereby identical aircraft components are not properly reassembled and
thereby compromising more than one system.
.
Applicable to base maintenance and line maintenance personnel involved with reassembly and post installation inspection of
components defined as identical maintenance.
Identical maintenance
Defined as the same task (repair, replacement, disassembly, reassembly, post installation inspection) being performed on more
than one of similar system during single maintenance visit on the same aircraft.
C. POLICY
1. A single person shall not perform any identical maintenance work on the similar critical system, tasks involving some
element of disassembly. (This is to minimize the possibility of an error being repeated).
2. Engine driven components are considered critical maintenance task. The replacement of such components in any
combination, on more than one engine, is generally regarded as an identical maintenance action.
Example: Removal of multiple engine oil filters or multiple chip detectors.
3. Alternatively, when only one person is available to carry out these same tasks then the work card/ worksheet shall include
an additional stage for re-inspection of the work by the person after completion of all the same tasks.
Example: In the case of removal/re-fitment of oil filler caps, a re-inspection of all oil filler caps shall be carried out after
the last oil filler cap has supposedly been refitted.
4. If identical actions do occur or cannot be avoided, apply one of the following to avoid human factor errors:
i. Do identical maintenance at different maintenance visit; or
ii. Different AME/AH and different maintenance personnel do maintenance on the similar systems.
5. A list of known critical task shall be raised to provide awareness to certifying personnel in identifying task requiring
compliance to this policy. The list shall include disturbing/replacement of the same component on multiple systems, which
are considered critical are listed below:-
- Engine Fuel Feed and Control System.
- Engine Oil System
- Main Hydraulic Power System

- Fire Detection and Extinguishing System
6. Examples of critical components in the above systems are as follows but are not limited to these alone.
- Fuel Filters, Scavenge Filters and Oil Filters
- Engine Driven Oil and Hydraulic Pumps
- Oil Pressure Switches
- Fire bottles & associated components
7. In addition to the above, other components which are considered critical but do not fall within the systems mentioned
above are as follows:
- Ignitor plugs
- Boroscope plugs
- Oil Filler caps
- Magnetic Chip Detectors
- Gearbox Access Covers
- Starter Generators
D. RESPONSIBILITIES
1. Ensure adequate manpower for identical task - Head of Engineering & Maintenance
2. Monitor Compliance - Manager Engineering Quality Assurance
3. Adhere to policy - Certifying personnel
4. Identifying and updating of critical task list - Manager Engineering Quality Assurance
1. MOE 2-23-00/MOE 5-7-00
2. EASA PART 145.A.65 (b) (3), amc.A.65 (b) (3)
3. CAA Airworthiness Notice No. 72

PART 3
QUALITY SYSTEM PROCEDURES

FOR CLARIFICATION CONTACT ENGINEERING QUALITY ASSURANCE SECTION ENGINEERING ATR DEPARTMENT FIREFLY
MOE 3-1-00
QUALITY AUDIT OF ORGANIZATION PROCEDURES
A. PURPOSE
To verify that all activities and procedures within E&M and third party organizations are in compliance with the DCA
airworthiness/regulatory requirements as well as the customers’ and company/corporate requirements.
E&M and third party organizations that are involved in or supporting engineering maintenance activities, and which are
required to conform to the DCA airworthiness/regulatory, customers or the company/corporate requirements.
C. POLICY
1. All applicable work areas and associated support sections within E&M and third party organizations shall be
periodically audited against the established standard or requirements in accordance with a planned audit program or
as directed by management.
2. The audit shall be in accordance to a program or plan, approved by MEQA. Audits shall be carried out based on the
audit guides, to cover all areas of operation and also covering the various timing when such operations are in
progress, including during the night.
3. The frequency of audits will be adjusted accordingly and accomplished on a most regular basis on particular area
depending on Scope of Work, frequency of work and on the results of previous audit findings.
4. All audits shall verify for compliance with the requirements and procedures of either the DCA, regulatory bodies,
customers or company/corporate requirements.
a. Regulatory bodies requirements shall include various airworthiness such as MCAR and EASA PART 145.
b. Company/corporate requirements shall be those requirements, compliance of which would be consistent to
MMOE, the subject of concerned include punctuality, safety, cleanliness, cost control and reliability.
5. EQA Section shall ensure that other maintenance organizations that perform maintenance for FIREFLY has an
independent Quality Assurance Program that comprises the following elements:
a. an internal audit/evaluation and surveillance program;
b. an established audit schedule;
c. a record of audit findings and corrective and/or preventive actions;

d. assurance of appropriate corrective and/or preventive action;

e. all elements necessary to confirm the maintenance organizations is in compliance with the applicable
regulations and the MOE;
f. the Quality Assurance program confirms all referenced procedures remain applicable and effective.
6. Reports shall be raised after each audit or after any surveillance which picks up discrepancies. Relevant
organizations’ Department Heads shall be responsible to take corrective action and implement preventative action on
all discrepancies.
7. A planned Audit Report shall be raised after each audit for all areas audited.
8. Relevant organization’s Departmental Heads shall be responsible to take necessary corrective action and implement
preventive action on all Non Compliance findings. All corrective and preventive actions taken shall be reported to
EQA Section, for closure of the report. For those non-closure items, these will be channeled through the FYSC.
9. The Audit Report shall contain pertinent information including, but not limited to:
a. Report reference
b. Location of audited area
c. Non-compliance and the Level of non-compliance
e. Root cause
f. Proposed corrective and preventive actions
g. Target date agreed for compliance
h. Feedback/response from auditee to Quality Assurance Section.
10. On completion of an audit and after the reports are raised and issued to relevant Departmental Heads with copies to
the Accountable Manager and MEQA and where appropriate the DCA.
11. FYSC consisting of Senior Management shall be convened to review current quality issues, resolve unsatisfactory
responses to audit recommendations and to ensure timely corrective actions for any deficiency.
12. The MEQA will be responsible for accepting the proposed closure actions to all audits.
13. Only nominated personnel who are independent of the area being audited shall perform audits. All Auditors attached
to EQA are independent of production areas.
14. EQA shall have a process for addressing findings that result from audits of maintenance management system
function, which ensures:
a. Determination of the root cause(s) of findings;
b. Identification of potential hazards to operations;

c. Development of corrective or preventive action, as appropriate, to address the findings;

d. Implementation of corrective/preventive action in a timely manner in appropriate areas of maintenance
operations;
e. Evaluation of corrective or preventive action to determine effectiveness.
D. DOCUMENTATION
1. Audit plans, audit reports and response from auditees shall be documented and retained for a period of 2 years after
the clearance of the finding to which they refer to.
2. FYSC meetings shall be minuted and the minutes retained for a specified period.
E. RESPONSIBILITIES
1. Preparation, approval and implementation - Manager Engineering Quality Assurance
of audit plan
2. Nomination of auditors - Manager Engineering Quality Assurance
3. Approval of audit reports - Manager Engineering Quality Assurance
4. Implementation of corrective actions identified - Section Heads
5. Scheduling of meeting - Manager Engineering Quality Assurance
6. Resolving unsatisfactory audit responses - Accountable Manager
7. Closure of Audits - Manager Engineering Quality Assurance

MOE 3-1-01
QUALITY REVIEW MEETING (QRM)
A. PURPOSE
To ensure that internal quality audit system is a close loop, effective and non-conformance to standards are corrected and
appropriately dis-positioned.
All sections as addressed in the planned audit program and the directed audit. Directly, this procedure affects Manager
Engineering Quality Assurance and all Section Heads.
C. POLICY
1. The Firefly Safety Committee meeting conducted every month, chaired by the Accountable Manager and attended by
all section heads shall serve to meet the requirement of Quality Review Meeting in Firefly.
2. The meeting shall review:

a. All Quality Audit findings/reports:
i. Found to be recurring and verification of follow up on corrective actions
ii. Whose corrective actions are long outstanding
iii. Whose corrective action accomplishment will require substantial financial allocations
b. Deviation control such as concession/MRIEA/dispensation raised during the year
c. Mandatory Occurrence Report
3. The meeting shall approve changes to procedures of MOE.
4. The meeting shall be minuted and records kept by MEQA. It forms an integral part of management review activities.
5. Close all ‘open item’ arising from audits.
D. RESPONSIBILITY
1. Prepare agenda and schedule FYSC - SMS Manager
2. Table status of Planned Audit Program for review - Manager Engineering Quality Assurance
3. Table all non-conformance to audit findings where - Manager Engineering Quality Assurance
corrective action is not effected/satisfactorily implemented
4. Follow up and take corrective action as decided in FYSC - Section Heads

MOE 3-2-00
QUALITY AUDIT OF AIRCRAFT AND AIRCRAFT SUPPORT SHOP
A. PURPOSE
To monitor performance of maintenance tasks on aircraft and aircraft support shop so as to ensure compliance with
approved maintenance program, airworthiness, quality standards and DCA requirements.
NOTE: E&M does not have aircraft support shop capabilities. These services are contracted to other approved facilities.
This shall cover aircraft types in the Approval and activities specified in the Scope of Work.
C. POLICY
1. Quality audits of aircraft are performed by QAE who are independent of the production areas. They shall perform
sampling, inspections and audits as a means to ensure that products conform to requirements and person
responsible for executing the work comply with the required procedures.
2. The quality audits of aircraft and support shops shall consist of Planned Audits, carried out on a programmed basis
according to an approved Audit Plan, and General Surveillance, which is carried out on a daily basis.
3. The planned audit shall be as per the audit program approved by MEQA, the frequency may be adjusted according
to the result of the audit.
4. Audit and surveillance of hangar and line maintenance activities constitute product audit. Surveillance of these
activities shall be performed during day and night.
5. EQA Audit Report shall be raised after each audit and relevant section head shall be responsible to take corrective
action and implement preventive action for all Non-Compliance findings. All reports raised shall be evaluated by EQA
for closure.
6. Non-Compliance Report (NCR) or Corrective Action Request (CAR) shall be raised after each audit and relevant
Section Heads shall respond.
7. On completion of an audit, a report would be raised and issued to relevant Section Heads with copies to the
Accountable Manager. A Surveillance Report shall be raised after any general surveillance findings.
8. Section Heads is responsible to take corrective action and implement preventive action on all discrepancies picked
up during audits/surveillance. Feedback on the corrective/preventive actions must be provided to the MEQA in a
timely manner.

D. RESPONSIBILITIES
1. Audit Program and Procedures - Manager Engineering Quality Assurance
2. Response to NCRs - Section Heads

MOE 3-3-00
QUALITY AUDIT REMEDIAL ACTION PROCEDURE
A. PURPOSE
To ensure remedial actions are taken on findings that need urgent correction, to ensure all NCR raised are executed
accordingly and to ensure all 'open items' are appropriately resolved.
This procedure applies to all audit reports raised by auditors for the necessary corrective and preventive actions.
C. POLICY
1. Non-Conformance findings shall be classified as follows:
CAT FINDINGS ACTION BY

CAT1 Significant Non-compliance to Airworthiness or safety requirements or recurrence of Immediate
non-compliance.
CAT2 Non-compliance not directly related to Airworthiness or safety requirements. 14 days
CAT 3 Non observance to Standard procedures and/or practices;

Observed improvements/Enhancement 1 month
2. Corrective/Preventive Action
2.1 All reports, NCR/CAR raised shall be addressed to the Section Heads who is responsible to initiate corrective and
preventive actions towards all non-compliance items.
2.2 Section Heads is also responsible to respond to MEQA with proposed corrective and preventive actions within the
agreed date by auditor and auditee.
2.3 MEQA shall be referred to for all cases of dispute arising from audit findings recorded in NCR/CAR.
2.4 Recurring non-compliance will be listed for submission to FYSC by MEQA for disposition.
3. Closing of Audit
3.1 Each audit finding is closed when MEQA is satisfied that the corrective/preventive actions had been taken and is
effective and adequate.
3.2 The closed findings shall be retained for at least 2 years after date of clearance of the findings.

4. Review and Evaluation

4.1 Upon receipt of the response from auditee on corrective action taken, relevant auditor shall verify the adequacy of
such action. Further discussion with auditee may be required, if action taken is deemed inadequate.
D. RESPONSIBILITIES
1. Remedial Action - Section Heads
2. Review Evaluation and Closing of audit - Manager Engineering Quality Assurance

MOE 3-4-00
CERTIFYING STAFF QUALIFICATION AND TRAINING PROCEDURES
A. PURPOSE
To ensure appropriately trained and approved personnel are available and utilized for certification of aircraft and aircraft
component release to service, and that, such certifying personnel undergoes periodic refresher and continuation training.
B. POLICY
1. Specific training and qualification requirement for certifying staff is covered in MOE 5-5-00.
1.1 Training of AME/AH is accomplished via medium of classroom instruction and on-job-training at work site. To attain a
level of proficiency and experience necessary for the granting of a license/approval the basic training period is
between 3-5 years.
1.2 All training requirements shall be determined and coordinated by EQA Section.
NOTE: Where necessary, MEQA may arrange for such training to be outsourced to approved training
organizations.
1.3 Only personnel age 21 and above shall be considered for grant of authorization to issue CRS.
2. The Head of Aircraft Maintenance shall recommend and declare that personnel had been trained/possess the
relevant qualification, for holding such approval, in the application form, before submitting to the EQA Section for
processing.
3. QAE Ops & Licensing shall vet application ensuring all requirements are met, and conduct oral exam for the
candidate, if application is satisfactory. Vetting shall be done per MOE 5-5-00.
4. QA oral examination shall be conducted in the manner, where competency of the candidate can be assessed.
5. Authorization for granting of approval is issued only by the MEQA.
6. Section Heads are responsible for scheduling their certifying staff for continuation training. Copies of records of such
training shall be maintained for audit purposes by EQA Section.
7. All certifying personnel, involved with aircraft or component release to service, must have actual aircraft or
component maintenance involvement, in at least 6 months within any 2 years period.
8. The Head of Aircraft Maintenance shall provide certifying staff with sufficient continuation training every 2 years to
ensure they have up to date knowledge of technology, organization procedures and human factor issues.

C. TRAINING POLICY
1. The purpose of training policy is to train staff whose work affects airworthiness and quality of aircraft component
maintenance with appropriate knowledge and skill and meeting the standard set by the company and DCA.
2. This policy includes certifying and non-certifying staff (Planners, Mechanics, Executives and Maintenance
Assistants).
3. Training shall be carried out in-house or out-of-house and shall be in the form of classroom training, simulation
Computer Base Training (CBT) or on-job-training (OJT), as appropriate.
NOTE: All training shall obtain DCA approval before being conducted.
4. All staff whose work affects the quality of aircraft and aircraft component maintenance shall be provided with initial
training and continuation training. Certifying staff shall comply with initial training requirements as per MOE 5-5-00.
For non-certifying staff the training requirement shall be as follows:
a. Industrial Safety Course
b. Introduction to Air Legislation & Company Procedures
c. Human Factor Awareness
d. Technical English
e. Introduction to Aircraft Basic Engineering and Aircraft Standard Practices
f. Aircraft Systems Introductions
g. Work Area General Familiarization
NOTE: In meeting the above requirements, MEQA may provide a waiver for specific requirements upon being
satisfied that those have been accomplished by staff.
5. Planners, Engineering Executives and supervisors shall be trained on all aspects of aircraft maintenance
management and must be able to interpret maintenance requirements into maintenance task.
6. All aircraft type-related courses shall be vetted and recommended by MEQA and approved by the DCA before being
conducted in-house. Similarly all courses outsourced to ATO, aircraft manufacturer, OEM, etc. shall meet the
relevant requirements (e.g. ATA 104, Level 3 for Aircraft Type Courses or EASA/JAR 66 for Basic Licence Courses).
7. Records on courses attended, results, authorization and qualification documents for each individual shall be available
up-to-date and kept at respective section. For certifying staff, training records pertinent to Approvals issued are filed
at the EQA Section.
8. Training records shall be in either computer base or hard copy format. The record shall reflect the initial, continuation
training and competency assessment. Records shall be kept and securely stored at the management office and
retained so long as staff is in the employment of the company. The records of training courses conducted by EQA
shall be kept for a minimum period of 5 years.

9. At least once a month in the Engineering Management Meeting, the policies relating to human resources and training
requirements shall be reviewed. The meeting shall also approve all training and development programs for E&M.
10. Section Heads shall be responsible to identify and nominate staff for a formal training.
11. Continuation Training

NOTE: Continuation Training is defined as the updating or refreshing in the knowledge of relevant technology
changes, organization procedures changes (Including DCA, EASA & JAA regulatory changes) and also
human factor issues
11.1 The purpose of continuation training is to provide all certifying staff sufficient continuation training in each 2 year
period to ensure such staff has up-to-date knowledge of relevant technology, organization procedures and human
factor issues.
11.2 Section Heads are responsible to ensure his staff undergo and complete the required continuation training.
11.3 All certifying staff whose work affects the quality of aircraft and component maintenance shall be provided with
continuation training, which shall be of sufficient duration in each 2 year period. It is the responsibility of respective
Section Heads to ensure their certifying staff undergo and complete the required continuation training.
Continuation Training Requirement Method of Compliance
a Relevant technology changes } Classroom training

2 years
. } EQ Inspection Notices
b Organization procedures changes (Including 2 years } Maintenance Bulletin
.DCA and JAA regulatory changes) } Dialogue/meeting/briefing
} Engineering Info Blast (EIB)
c Human factor issues 2 years }
.
11.4 The EQA shall enforce the continuous training requirement by imposing an expiry date of 2 years for all company
Licence/Approval issued.
11.5 The continuation training shall cover changes in relevant requirements (DCA, EASA & JAA) organization procedures
and modification standard of the airplane, engines and components being maintained and human factor issues
identified from any internal or external analysis of incidents. It shall also address instances where certifying staff
failed to follow procedures and reasons why particular procedures are not always followed.
D. RESPONSIBILITIES
1. Qualifying Certifying Staff - Manager Engineering Quality Assurance
2. Scheduling Staff for Training - Section Heads
3. Generation/control of the continuation training - Head of Engineering & Maintenance
4. Compliance of continuation training - Manager Engineering Quality Assurance

MOE 3-5-00
CERTIFYING STAFF RECORDS
A. PURPOSE
To ensure proper administration and maintenance of Certifying Staff and QAEs records which satisfy relevant authority
requirement.
B. FIELD OF APPLICATIONS
This procedure affects the Certifying Staff and QAE.
C. POLICY
1. A list of all current AME/AH (Certifying Staff) is maintained on hard copies in EQA Section. This list can be furnished
to authorized personnel on request. Additionally, certifying staff training records file is also maintained in EQA
Section.
2. The records shall be kept up-to-date. All alterations and updating of records shall be carried out only by persons
authorized by MEQA. The certifying staff shall be given reasonable access to his/her own records on request.
3. Records shall be retained for at least two years, after the certifying staff has ceased employment with the company
or withdrawal of the approvals.
4. A list of training/competencies and personnel records of each QAE/Auditor is kept on file at EQA Section.
D. RESPONSIBILITIES
1. Administration and Control of the Approval System - Manager Engineering Quality Assurance.

MOE 3-6-00
QUALITY AUDIT PERSONNEL
A. PURPOSE
To ensure Audit Personnel are adequately trained as auditors.
This procedure is applicable to QAE or persons nominated and qualified by MEQA who will perform audits.
C. POLICY
1. QAEs/Auditors are responsible for carrying out audits for monitoring compliance with the airworthiness requirements
and approved company procedures. They shall be completely independent of the areas they are auditing.
2. QAEs/Auditors shall attend an Internal Auditor/Lead Auditor Training to become a certified auditor.
3. QAEs/Auditors shall also be trained to gain experience in entire audit process by participating in an actual audit
exercise including performing at least one audit unsupervised. The training shall include documentation review,
actual audit activities, audit reporting and shall be approved by MEQA.
4. A list of training/competencies and personnel records of each QAE/Auditors is kept on file at EQA Section. All
training certificates of such Quality Auditors shall be verified correct and stamped accordingly by MEQA.
E. RESPONSIBILITIES
1. Audit Personnel Training - Manager Engineering Quality Assurance

MOE 3-7-00
QUALIFYING INSPECTORS (AME/AH)
A. PURPOSE
To regulate the methods on the issuance of Company Authorizations to Certifying Staff.
NOTE: The qualifying inspectors for the purpose of this policy are AMEs who possesses DCA’s AMEL and has proven
experience in aircraft maintenance, and Approval Holders, who had met the requirement of MOE 5-5-00 and
authorized by MEQA to hold specific approval.
This procedure applies to Company Licence and Approval System which has been authorized by Malaysian DCA.
C. POLICY
1. The DCA has authorized the Company to operate its own Licence and Approval System with the MEQA being the
person nominated to administer and control this system.
2. Only personnel age 21 years and above shall be considered for grant of authorization to issue CRS.
3. Qualifying inspectors shall be assessed by EQA before being issued with Company Authorization for the scope of
work that they are qualified for. The assessment comprises of oral examination and/or practical assessment at place
of work.
NOTE: Application for Company Licence/Approval to EQA is made via Form No. EQA033.
4. The policy under which this system will operate is detailed in MOE 5-5-00.
5. The issue of a Company Licence/Approval will be done via a Company Authorization Form No. EQA012. The form
will be authorized by the MEQA.
6. Authorization shall have a reference number, date of issue and extent of the Licence/Approval granted. It will be valid
for the period stated on the Authorization or if no period is stated, remains valid as long as the provisions of this
subject and subject per MOE 5-5-00 are complied with.
7. For Qualifying Inspectors holding AMEL, the validity of their approval, granted by the Company, is per the validity of
the AMEL held. It is their responsibility to ensure their AMEL remains current.
8. Person issued with a Company Licence/Approval will be given an Inspection Stamp, be used in conjunction with
him/her using his/her authority to sign for work carried out. This stamp must only be used by the person to which it
has been issued and the holder is to report the loss of this stamp immediately to MEQA.

9. MEQA is responsible for maintaining records that indicate the current status of all Company Licences/Approvals that
have been issued, and relating Licences/Approvals that relate to the Inspection Stamp No.
10. An Inspection Stamp No. will not be reissued for at least 6 months after it has been returned to the MEQA and/or
respective staff leaves the employment of the Company permanently.
11. An authority card will be issued detailing areas of approval and will show the System and Function that the holder is
authorized to certify for by means of a code. Letters for System and Numbers for Function.
12. A list of all current Licence/Approval Holders is maintained in EQA Section. This list can be furnished to authorized
personnel upon request.
13. The inspectors shall be continuously updated on company/technical procedures and regulatory requirements from
time to time. This is regarded as continuous training which shall be recorded and filed.
14. Contracted Qualifying Inspectors (AMEs)

a. MEQA involvement is mandatory in the selection process for Qualifying Inspector.
b. Personnel shall hold an approved aircraft maintenance licence which is issued or recognized by the DCA.
c. Air legislation and Company Procedures training must be given before certification privileges be granted.
15. When an Appropriately Approved Person signs for work done, he assumes the responsibility:
a. That the work referred to opposite his signature has been done in accordance with the instruction on the work
document and where the work document refers to a manual or other document, that the requirements of that
manual or document have been met.
b. That he considers the work to have been done to the best “Quality Standard” and is serviceable, or that any
necessary defects rectification documents have been raised.
c. That his Company Licence/Approval Stamp accompanies his signature.
d. That his Licence/Approval is valid to effect the Certification for the work carried out.
e. That Certificate of Release to Service is issued in accordance with the provision of MOE 2-16-00.
D. RESPONSIBILITIES
1. Licence and Approval System administration & control - Manager Engineering Quality Assurance
2. Record keeping of Certifying Staff - Manager Engineering Quality Assurance

MOE 3-8-00
QUALIFYING MECHANICS
A. PURPOSE
To set the company policy of qualifying mechanics and to specify the signatory responsibilities of mechanics.
NOTE: Qualifying Mechanics for the purpose of this policy are Trainees and Technicians, who possess and has proven
experience in aircraft maintenance and authorized by MEQA to hold such position.
1. Training of trainee mechanics;
2. Direct recruitment of mechanics;
3. Contracted mechanics;
4. Non-approved person (includes mechanics/approved person assigned for other work he do not hold the rating).
C. POLICY
1. Source of direct recruit of Junior Technician and Technician can be made through direct recruit from graduates of the
following institutions. These training institutions have been approved by MEQA by virtue of them being a DCA
Approved Training Organization (ATO).
a. MAS ENGINEERING TRAINING CENTER (MAS ETC)
b. MAS ENGINEERING TRAINING CENTER - DILOG (METC)
c. AERO PRECISION RESOURCES (APR) SDN BHD
d. MALAYSIAN INSTITUTE OF AVIATION TECHNOLOGY (MIAT)
1.1 The prerequisite for the selected candidates upon completion of the above training shall be as follows:
INTERVIEW MANDATORY TRADE

ORGANIZATION LEVEL OJT CATEGORY
ASSESSMENT COURSE LIMITATION
MAS ETC 2 / DIPLOMA Y N Y ACEIR TECHNICIAN
METC 2 / DIPLOMA Y N Y ACEIR TECHNICIAN

6
APR 2 / DIPLOMA Y Y A&C TECHNICIAN
MTHS
6
1/ CERTIFICATE Y Y A&C TECHNICIAN
MTHS
MIAT
2 / DIPLOMA Y N Y ACEIR TECHNICIAN

2. Experience, Training and Competence Requirements

2.1 All trainee mechanics are required to undergo a specific relevant trade mechanic training and OJT, during which they
are required, where applicable, to attend aircraft basic courses and aircraft type familiarization courses.
2.2 For OJT, trainee mechanics are required to work on aircraft under direct supervision of experienced mechanics.
2.3 Continuation training shall be provided to all mechanics. The courses shall include but not limited to:
a. Aircraft Type Familiarization
b. Specific maintenance practices
c. Safety Regulations and Human Factor Issues.
d. Company Policy and Standard Operating Procedures.
3. Direct Recruitment of Mechanics

3.1 Direct recruitment of mechanics may be sourced from the following:
a. Ex-RMAF Technicians - requires course transcript and RMAF Red Book (Log)
b. Ex-Airlines/Air Operator/MRO Technicians
4. Experience, Training and Competence requirements

4.1 All trainee mechanics are required to undergo a 6-months relevant trade mechanic training program during which
they are required to attend aircraft type familiarization courses and OJT.
4.2 For OJT, trainee mechanics are required to work on the aircraft under direct supervision of experienced mechanics
or AME/AH.
4.3 Trainee mechanics are required to pass all stipulated examinations during the 6-month training program.
4.4 Mechanics recruited directly into a specific trade must satisfy the company requirement on qualification and
experience.
4.5 Mechanics who are authorized to issue CRS must be over 21 years of age.
5.1 Continuation training shall be provided to all mechanics. The courses shall include but not limited to:
i. Aircraft type familiarization
ii. Specific maintenance practices
iii. Safety regulations and human factor issues
iv. Company policy and Standard Operating Procedures

6. Contracted Mechanics
6.1 MEQA involvement is mandatory in the selection process of Contracted Mechanics.
6.2 The criteria of the personnel used in the selection process are:
i. Aircraft Mechanics - must have minimum qualification of an aircraft maintenance technical qualification.
ii. Maintenance Assistant - must have minimum qualification from training institution approved by the DCA or
the MEQA, with curriculum in aircraft maintenance subject syllabus.
6.3 Company Procedures and Basic Safety Training must be given before working in hangar or line maintenance.
7. Signatory responsibilities of mechanics

7.1 When a Non Approved Person signs in the appropriate space for work done, he assumes the responsibility:
a. That the work referred to, opposite his signature has been done in accordance with the instruction on the
work document and where the work document refers to a manual or other document, that the requirements of
that manual or document have been met.
b. That he considers the work to have been done to the best “Quality Standard” and is serviceable, or that any
necessary defects rectification documents have been raised.
NOTE: The work performed by a Non Approved Person is supervised and certified by an appropriate
Company Licence/Approval Holder whose signature constitutes the CRS. However, this does not
relieve any Non Approved Person of the responsibility (detailed above) for the work he has
performed.
D. RESPONSIBILITIES
1. Training of Mechanics - Manager Engineering Quality Assurance

MOE 3-9-00
AIRCRAFT OR AIRCRAFT COMPONENT MAINTENANCE TASKS EXEMPTION PROCESS
CONTROL (CONCESSIONS)
A. PURPOSE
To provide control on the granting of authorization for deviation or exemption to Aircraft or Component Maintenance
Program.
The policy shall apply whenever 'Concessions' are required on the following main areas:-
1. Whenever it is necessary to deviate from the Approved Aircraft Maintenance Program.
2. Extension of Aircraft Maintenance Program limits (applicable to Aircraft, Engines, Propeller and OSIP items).
NOTE: Before a concession is requested all other means must be exhausted.
C. POLICY
1. No exemption is permitted from the Aircraft/Component Maintenance Program unless prior written authority is given
by the DCA. However MEQA, as the person authorized by the DCA to grant concession shall do so within the
limitations granted.
2. Application for a Concession using Form No. EQA013 by Planning section or CMC shall be made to the MEQA.
3. Concessions covering instances beyond the scope of the authority granted to MEQA shall be referred to the DCA if
in his opinion the request for the concession is justified. Such request shall be submitted well in advance, so that
DCA approval will be available before concession becomes effective.
4. All concession shall be serially numbered and controlled by the Planning Section. The original copies are kept in
EQA Section and made available to the DCA or MEQA if required. Validity period shall be specified for all
concessions.
5. Technical Records Section shall update the records in all relevant documents that are affected by the approved
concession and the originator shall ensure that the concessions are terminated within the specified time. A copy of
the concession shall be filed and record kept for future reference.
6. In cases where the concession is for the extension of check, the originator shall ascertain that the scheduled removal
of components, inspections, modifications and safety related items are not due during extension period.
7. Under no circumstances shall a concession be granted in respect of individual items included in the Maintenance
Schedule which have been classified as mandatory requirements by the DCA or by the Airworthiness Authority of the
Country of Origin.

8. Mandatory requirement deviation can only be approved by DCA. Mandatory requirements consist of the followings:-
i. Airworthiness Directives (AD).
ii. Airworthiness Limitations (AL).
iii. Certification Maintenance Requirements (CMR).
9. If component removal, inspection or modification is due during the extension period, the originator shall make the
necessary arrangements to carry out the removal, inspection or modification before the expiry time. If it is not
possible to carry out the work, a concession for deferment of the work shall be applied for along with the request for
the extension of the check.
10. If a concession for extension of the check cycle is approved by MEQA, the requesting section for the concession
shall email the CMC and Duty Engineer Line Maintenance at SZB to ensure the approved concession email is
inserted together with the CRS-SMI in the red certificate file as evidence of authorization for the extension of the
check interval.
11. The main copy of the approved concession shall be filed and retained for a period of 2 years by EQA office.
12. QAE shall ensure the concession request is valid and acceptable before recommending to MEQA for approval.
D. RESPONSIBILITIES
1. Approval of Concessions - Manager Engineering Quality Assurance/DCA.

MOE 3-10-00
CONTROL FOR DEVIATION FROM ORGANIZATION’S PROCEDURES (DISPENSATION)
A. PURPOSE
To regulate the issue of dispensation for deviation from company’s procedures and policies.
This procedure applies to all requests for authorization to deviate from the approved E&M procedures and policies, using
dispensation. Such deviation could include:-
i. Facilities }
ii. Tools & Test Equipment }
iii. Usage of exchanged engine parts or used LLP } Form No. EQA014
iv. Deviation from approved work-scope }
v. Engine module/component exceeded soft time }
vi. Certifying Staff - Use dispensation letter
NOTE: Dispensation for Control of in-house component work (OHTS) shall be within the contracted
MRO.
C. POLICY
1. Dispensation shall be assessed and only be approved by the MEQA or in his absence, QAE Ops & Licensing with
the concurrence of Head of E&M, for deviations that do not affect the Regulatory Authorities requirement.
2. Dispensation request for alternate means of compliance from approved company procedures shall not contradict any
DCA, regulatory, OEM and safety requirements.
3. Request for dispensation for items B(i) to (v) shall be made through Form No. EQA014 to MEQA copy Head of E&M.
4. The dispensation shall be controlled and kept by the requesting section. A copy shall be kept in EQA Section for a
period of 2 years.
5. Dispensation request for item B(vi) for certifying staff shall be directed to CMC by the requesting section. CMC shall
consult MEQA or their deputies for approval prior to carrying out any work. CMC shall follow up with an email to the
requesting section.
6. Authority from the MEQA or his deputy shall be in the form of dispensation letter.
D. RESPONSIBILITIES
1. Approval of Dispensation - Manager Engineering Quality Assurance

MOE 3-11-00
QUALIFICATION PROCEDURES FOR SPECIALISED ACTIVITIES (NDT, WELDING, ETC.)
E&M does not, at this time, have any specialized activities personnel.

MOE 3-12-00
CONTROL OF MANUFACTURES’ AND OTHER MAINTENANCE WORKING TEAMS
A. PURPOSE
To ensure adequate control whenever aircraft is maintained by the manufacturers' and other maintenance working teams so
as to conform to the standards and requirements of DCA, EASA and other relevant Aviation Authorities.
This procedure applies whenever aircraft or component maintenance/modifications are performed by the manufacturers and
other maintenance working teams at E&M approved facilities.
C. POLICY
1. FIREFLY shall obtain a copy of maintenance contract between E&M and the manufacturer. A formal written
maintenance contract between E&M and the contractor shall be executed for the work specified.
2. All working parties will be briefed on E&M company procedures.
3. All such work undertaken shall be coordinated by E&M, who shall provide the necessary maintenance support
including manpower, facilities and equipment.
4. A meeting must be held with the OEM/Working Team to determine:

a. Scope of work by OEM/Working Team and Scope of work by E&M
b. Maintenance Release Certification/statement by OEM/Working Team
c. E&M final Maintenance Release
d. Responsibilities of OEM/Working Team with regards to providing access and final inspection and close-up
5. EQA shall assign a QAE to oversee maintenance work to ensure compliance to Aviation Authorities, company's and
the maintenance contract requirement, with regards to tools, materials, drawings and approved personnel.
6. The manufacturers' working team shall comprise appropriately approved certifying personnel. All work must be done
in accordance with approved manuals and other technical publications, and using approved materials.
7. The manufacturers' working teams shall certify for all tasks accomplished on prescribed forms, acceptable to their
regulatory authority and E&M authorized personnel shall certify for final aircraft Release to Service.
D. RESPONSIBILITIES
1. Overseeing the Manufacturing Working Team - Manager Engineering Quality Assurance
2. Coordinate the OEM - Section Heads

MOE 3-13-00
HUMAN FACTORS TRAINING PROCEDURES
A. PURPOSE
1. The aim of Human Factors training is to increase safety, quality and efficiency in aircraft maintenance operations by
reducing human error and its impact in maintenance activities, obtained through integration of appropriate categories
of maintenance personnel’s technical knowledge and skills with basic human factors knowledge and skills and
promotion of a positive attitude towards safety.
2. The objectives of Human Factors training are:

• To enhance maintenance personnel’s awareness of individual and organizational human factors issues, both
positive and negative, that may affect airworthiness.
• To develop human factors skills (communication, coordination with other maintenance personnel and flight
crew, effective teamwork, task management, situational awareness, writing of procedures) as appropriate to
the job, in order to make a positive impact on the safety and efficiency of maintenance operations.
• To encourage a positive attitude towards safety, and to discourage unsafe behavior and practices
Categories of staff to be trained on Maintenance Human Factors include all personnel in FIREFLY whose work has a direct
or indirect effect on the safety of the aircraft, comprises of, but not exclusively the following categories of personnel:
- Accountable Manager, Managers and Executives
- Certifying Staff, Technicians, Mechanics, Trainees, Engineering Hands and Cleaners
- Planners, Technical Services Engineers, Technical Records staff
- Engineering Quality Assurance staff
- Engineering Contracted staff
C. POLICY
1. The duration of training will vary depending on the category of personnel, but range from 1 day (for managers and
non-certifying staff) to 3 days for certifying staff.
2. Initial Human Factors training for Certifying Staff shall cover all the topics of the Training Syllabus in EASA Part 66
Module 9, either as dedicated course or else integrated within other training.
3. Initial training shall be provided to personnel within 6 months of joining the company, but temporary staff shall be
trained shortly after joining the company to cope with the duration of employment.
4. Personnel recruited from another approved maintenance organization and temporary staff shall be assessed for the
need to receive any additional Human Factors.

5. Continuation training is primarily to ensure that staffs remain current in terms of human factors. To ensure that the
training meets its objectives, EQA will constantly update current issues for training purposes. This may be through
DIR, IN, manufacturer’s messages and materials related to Human Factors issues.
6. Human Factors continuation training shall be of sufficient duration in each two year period in relation to relevant
quality audit findings and other internal/external sources of information available to the organization on human errors
in maintenance.
7.1 Continuation training may take the form of a dedicated course or, alternatively, may be integrated into other training
or company processes.
7.2 The aim of the continuation training is to:

a. Refresh those topics of the Human Factors Training Syllabus that are most significant for the company.
b. Further develop skills (communication, team work, task management, situational awareness, etc.) as
appropriate to the job.
c. Staff awareness of human factors issues identified from internal/external analysis of incidents/occurrences,
including instances where staff failed to follow procedures and the reasons why particular procedures are not
always followed, reinforcement of the need to follow procedures and the need to ensure incomplete or
incorrect procedures are identified to the company in order that they can be corrected. This does not
preclude the possible need to carry out a quality audit of such procedures.
8. Requirement for Trainers

8.1 Human Factors training shall be conducted by at least one Human Factors trainer nominated by the company, who
may be assisted by experts in order to address specific areas. Trainers should meet the following requirements:
a. Have attended an acceptable Human Factors training course that covers EASA Part 66 Module 9 syllabus;
b. Have received additional instruction in training and facilitation techniques;
c. Have worked for at least 3 years for a maintenance organization, in case of continuation training.
8.2 Training could be provided by either a trainer employed by the company or by trainers outside the company, although
the company acknowledge that training is likely to be most effective if it is tailored to the specific needs and problems
of one’s own organization and the instructor is someone familiar with the needs and problems of the organization.
9. Training Methods
Consideration should be given to the use of different training methods and tools including classroom training methods and
tools including classroom training, group discussions, accident/incident analysis, case studies from company’s cases, video,
role play exercises, teamwork exercise etc.
10. Training Syllabus for Human Factors

The training syllabus for initial Human Factors training for all certifying staff shall be as per EASA Part 66 Module 9 .

MOE 3-14-00
MONITORING OF MAINTENANCE MANAGEMENT ACTIVITIES
The monitoring activities shall be the review of the Quality System to ensure its continuing suitability and effectiveness which
shall be affected through the following management review meetings:
1. Firefly Safety Committee Meeting - FYSC
2. E&M Management Committee Meeting - EMC
3. Maintenance Review Board Meeting - MRB
4. Modification Evaluation Meeting - MEM
A. FIREFLY SAFETY COMMITTEE MEETING (FYSC)

1. The FYSC conducted every month, chaired by the Accountable Manager and attended by all section heads shall
serve to meet the requirement of Quality Review Meeting in Firefly.
2. The meeting shall review:

a. All Quality Audit findings/reports:
i. Found to be recurring and verification of follow up on corrective actions
ii. Whose corrective actions are long outstanding
iii. Whose corrective action accomplishment will require substantial financial allocations
b. Deviation control such as concession/MRIEA/dispensation raised during the year
c. Mandatory Occurrence Report
3. The meeting shall approve changes to procedures of MOE.
4. The meeting shall be minuted and records kept by MEQA. It forms an integral part of management review activities.
5. Close all ‘open item’ arising from audits.
B. E&M MANAGEMENT COMMITTEE MEETING (EMC)

1. This meeting is chaired by HEM and attended by all Section Heads and HEM Direct Reports. The meeting shall be
convened every week.
2. Quality related matters including major customer complaints/feedbacks and significant operational matters/problems
shall be discussed.
3. At least once a month, the meeting will review the policies relating to Human Resources and training requirements.
All training and development programs will be approved in this meeting.

4. This meeting shall review the man-hour planning to ensure sufficient staffs are available to carry out the intended
maintenance activity and address the issue when actual staff availability is less than the planned staffing level.
C. MAINTENANCE REVIEW BOARD MEETING (MRB)

1. The MRB meeting shall be convened at least once a month chaired by MEQA or in his absence, the Head of
Continuing Airworthiness and attended by all the section heads. It shall also be attended by the TSE, Reliability
Officer and QAE. The DCA Airworthiness Sector shall be informed of the meeting to allow their participation.
2. The meeting shall review the Reliability Program Alerts and any other issues as directed by the Chairman.
3. Inputs that require policy change shall be followed up at QRM.
4. The meeting shall be minuted and record kept. Minutes shall be distributed to all relevant sections for immediate
actions.
D. MODIFICATION EVALUATION MEETING (MEM)
1. The MEM is chaired by the Head of Continuing Airworthiness and attended by MEQA and section heads or in their
absence will be attended by respective sections’ representatives. The committee meets every 2 weeks.
2. The meeting shall adopt, amend and provide further inputs on the modifications being sentenced.
3. The meeting shall be minuted and record kept. Minutes shall be distributed to all relevant sections for immediate
actions.
E. RESPONSBILITIES
1. FY Safety Committee Meeting - SMS Manager

2. Maintenance Review Board Meeting - Manager Engineering Quality Assurance
3. E&M Management Committee Meeting - Head of Engineering & Maintenance
4. Modification Evaluation Meeting - Head of Continuing Airworthiness

MOE 3-15-00
CONTRACTED MAINTENANCE
Where the need arises to sub-contract specific work or maintenance activity, engineering & maintenance shall consider
appropriate sub-contractors in coordination with the related department and inform the Quality Assurance and Safety Department.
The Auditor shall audit the sub-contractors to determine their suitability. The audit would include, but not limited to, the following
areas:
I. Capabilities
II. Quality System and approvals held.
III. Organisation set up and personnel
IV. Tools and equipment
V. Housing and facilities
VI. Documentation system & procedures
VII. Quality of finished products.
Upon satisfactory assessment of the subcontractors, Auditor involved shall make recommendation to the Manager – Engineering
Quality Assurance. The Manager – Engineering Quality Assurance shall review all necessary records and reports, and if he is
satisfied that they meet the Engineering & Maintenance requirements, they will be listed in the list of Approved subcontractors.
Subcontractors who maintain or overhaul Class I items shall be directly approved by the Department of Civil Aviation Malaysia
(DCAM) or hold any approval accepted by DCAM.
Work performed by the subcontractor shall meet following requirements:
a. All parts and materials used in manufacture/maintenance and overhaul shall be obtained from approved sources
acceptable to Firefly Engineering & Maintenance or relevant authorities and shall have traceability. Firefly may supply
the parts and material where necessary.
b. A system of records of work accomplished shall be maintained by the subcontractors.
c. Only appropriately qualified personnel in the subcontractor’s company shall perform the work and certify the work
accomplished.
When scheduled aircraft checks are required to be performed by an approved Maintenance Contractor, Firefly will position its
Technical Representatives at the Contractor’s facilities to ensure that the following are met:

a. The quality of work performed meets the required standard.
b. The content of the work package is in accordance with the approved Maintenance Schedule.
c. All parts and materials used in the maintenance are procured from a source acceptable to Firefly – Engineering &
Maintenance and/or relevant Authority and shall have traceability.
d. The tasks and maintenance systems performed are consistently in compliance with their approved policy and
procedures.
A maintenance agreement or equivalent document shall be executed between the external maintenance organization and
Firefly prior to commencement of scheduled aircraft checks.
The maintenance agreement shall specify maintenance & certification requirements and responsibilities of firefly and
external maintenance organization.
Firefly shall conduct training / briefing on Firefly company procedures to certifying staff of external maintenance
organisation relevant to the check to be performed.

PART 4
CONTRACTED AIR OPERATORS

MOE 4-1-00
CONTRACTED AIR OPERATORS
E&M does not, at this time, provide any maintenance services to other air operators.

MOE 4-2-00
AIR OPERATOR PROCEDURES AND PAPERWORK

MOE 4-3-00
AIR OPERATOR RECORD COMPLETION

PART 5
APPENDICES

MOE 5-1-00
E&M DEPARTMENT FORMS
The purpose of E&M document is to provide records of work done and appropriate certification, a means of passing information
and to provide control. For these;
1. All forms used for recording of work carried out and inspection/checks are required to be authorized by the MEQA or his
delegated person.
2. QAE Systems & Standards is responsible to provide a centralized E&M form control such that it will always maintain the
current forms used by all sections. Document will be identified by a form number, formatted as:
E’XX’XXX R1 XX/XXXX
Where;
E signifies E&M Department
‘XX’ signifies Originator of form by section
‘XXX’ signifies form serial number from 0 - 999
R1 signifies Revision status - 1st issue will be R0
XX/XXXX signifies Issue or Revision date by month/year
3. The EQA Systems & Standards shall ensure, in general, there is standardization and efficient use of labour and
material resources in relation to the use and function of forms. In all cases when a new form is proposed by a
section, it must be accompanied by a procedure detailing the use and application of the proposed form.
4. All proposed amendment request to forms will be produced in the final format by EQA Systems & Standards and
forwarded to MEQA for approval. The amendment, where applicable, will then be submitted to the respective
authorities for acceptance prior implementation and use by E&M.
5. A docket keeping the historical record of the forms shall be maintained by EQA Systems & Standards Section.
6. Amendments arising from Maintenance Schedules, Check Sheets and Check Cards content shall be authorized by
MEQA. The Master Copy shall be controlled and maintained in EQA Maintenance Specifications for traceability.
7. Amendments to OHTS and Process Sheet, where applicable, shall be authorized by MEQA with the Master Copy
controlled and maintained by EQA Operations & Licensing for traceability.

SAMPLE OF DOCUMENTS
JOB CARDS MOE 5-1-01

REMOVAL LABEL MOE 5-1-02
CANNIBALIZATION LABEL MOE 5-1-03
GROUND EQUIPMENT COMPONENT REPAIR LABEL MOE 5-1-04
MEL REPAIR INTERVAL EXCEEDANCE AUTHORIZATION (MRIEA) MOE 5-1-05
EQA ACTION REQUEST FORM MOE 5-1-06
TECHNICAL SERVICES MANUAL AMENDMENT REQUEST FORM MOE 5-1-07
OCCURRENCE REPORT FORM (DCA FORM 9) MOE 5-1-08
DEFECT/INCIDENT INVESTIGATION REPORT (DIR) MOE 5-1-09
QUALITY DEFFICIENCY REPORT MOE 5-1-10
CARRIED FORWARD ITEMS MOE 5-1-11
COMPANY LICENCE/APPROVAL MOE 5-1-12
CONCESSION FORM MOE 5-1-13
DISPENSATION MOE 5-1-14
MAINTENANCE TASK CARD MOE 5-1-15
INSPECTION REPORT CARD (IRC) MOE 5-1-16
STRUCTURAL DEFECTS IRC (STR IRC) MOE 5-1-17
MODIFICATION BULLETIN INSPECTION REPORT CARD (MB IRC) MOE 5-1-18
RESERVED MOE 5-1-19
COMPONENT CHANGE CARD (CC) MOE 5-1-20
AIRCRAFT TECHNICAL LOG (MAINTENANCE REPORT 1) MOE 5-1-21
DEFERRED DEFECT LOG (MAINTENANCE REPORT 2) MOE 5-1-22
NON-AIRWORTHINESS DEFERRED DEFECT REGISTER (MAINTENANCE REPORT 3) MOE 5-1-23
NOTES TO CREW AND MAINTENANCE ENGINEERS (NTC) MOE 5-1-24
OVERHAUL AND TEST SCHEDULE MOE 5-1-25
ENGINEERING NOTE (EN) MOE 5-1-26
REPAIR INSTRUCTION (RI) MOE 5-1-27
DCA AUTHORIZED RELEASE CERTIFICATE/AIRWORTHINESS APPROVAL TAG MOE 5-1-28
ENGINEERING HANDLING FORM MOE 5-1-29
QUARANTINE LABEL MOE 5-1-30
CALIBRATION DECAL MOE 5-1-31

NON COMPLIANCE ACTION REQUEST (NCR) MOE 5-1-32

APPLICATION FOR COMPANY LICENSE/APPROVAL MOE 5-1-33
HANDOVER LOG - DOCK PLANNER MOE 5-1-34
HANDOVER LOG - BASE MAINTENANCE OPERATIONS MOE 5-1-35
HANDOVER LOG - LINE MAINTENANCE OPERATIONS MOE 5-1-36
HANDOVER LOG - MATERIAL & LOGISTICS MOE 5-1-37
HANDOVER LOG - MAINTENANCE CONTROL MOE 5-1-38
SAFETY REPORT MOE 5-1-39
COMPONENT HOLDING LABEL MOE 5-1-40
SUPPLEMENTARY RECORD SHEET MOE 5-1-41
SHELF LIFE STICKER MOE 5-1-42
SERVICEABLE LABEL MOE 5-1-43

MOE 5-1-01
JOB CARD

MOE 5-1-02
REMOVAL LABEL
Use: To identify components removed from aircraft, next higher assembly or component for reasons mentioned on the back of
the label. The Removal Label is also used as a Scrap Label for rejecting parts.


MOE 5-1-03
CANNIBALIZATION LABEL
Use: To identify a serviceable part removed from an aircraft/component/kit for direct installation to satisfy an immediate
material shortage.
Cannibalization label is filled up in 3 copies:
1. F Tag to Technical Records
2. G Tag to Planner/Suppliers Officer
3. H Tag to Donor Unit

MOE 5-1-04
GROUND EQUIPMENT COMPONENT REPAIR LABEL
Use: To route a ground equipment for repair, rework, test or calibration.
The form is filled up in 4 copies:
1. L Tag: loading sheet/repair instruction
2. T Tag: transit control
3. C Tag: component control
4. R Tag: repair record

MOE 5-1-05
MEL REPAIR INTERVAL EXCEEDANCE AUTHORIZATION (MRIEA)

MOE 5-1-06
EQA ACTION REQUEST FORM
Use: Used by EQA to call out a special inspection exercise arising from in-service experience of FIREFLY, other Operators and
Aircraft Manufacturers/ OEM or Airworthiness Authorities.

MOE 5-1-07
TECHNICAL SERVICES MANUAL AMENDMENT REQUEST FORM
Use: Used by Technical Services section to call out a fleet inspection campaign arising from internal or OEM experience or
advice.

MOE 5-1-08
OCCURANCE REPORT FORM (DCA Borang 9)
Use: To notify the DCA for mandatory reportable occurrence


MOE 5-1-09
DEFECT/INCIDENT INVESTIGATION REPORT (DIR)
Use: To document an investigation in the cause(s) of an aircraft/component defect or incident arising from a maintenance
activity. The result of the investigation is used to identify and recommend corrective and preventive measures.


MOE 5-1-10
QUALITY DEFICIENCY REPORT
Use: To request a repair agency for report/investigation of a fault attributed to work carried out by the agency

MOE 5-1-11
CARRIED FORWARD ITEM
Use: To summarize outstanding non-airworthy work acceptable to be carried forward from an ongoing scheduled maintenance
checks to a future scheduled maintenance check

MOE 5-1-12
COMPANY LICENCE/APPROVAL
Use: A certificate issued by MEQA, based on procedures approved by DCA Malaysia to authorize and approve inspection and
certifying personnel


MOE 5-1-13
CONCESSION FORM
Use: To obtain MEQA authorization to release an aircraft or component with a deviation from an approved maintenance or
overhaul standards, or deviation from an approved company procedures

MOE 5-1-14
DISPENSATION FORM
Use: To obtain MEQA authorization to release an aircraft or component with a deviation that does not affect the Regulatory
Authorities Requirements arising from lack of facilities, tool or test equipment, Certifying Personnel limitations and In-house
Procedures/Policies.

MOE 5-1-15
MAINTENANCE TASK CARD
Use: To call out routine scheduled maintenance tasks required to comply with the applicable Maintenance Schedule, MPD and
Airworthiness Requirements.

MOE 5-1-16
INSPECTION REPORT CARD (IRC)
Use: To document all defect found and the corresponding rectification action arising from a hangar check. The IRC is also used
to control the non routine activities (component removal/refit) carried out to enable the routine card to be actioned

MOE 5-1-17
STRUCTURAL DEFECT INSPECTION REPORT CARD (STR IRC)
Use: To document “structure defects” such as corrosion, crack, delamination, gouge, nick, hole and distortion found in the
airplane or landing gear structural members grouped under ATA 32, 51, 52, 53. 54, 55 and 57.

MOE 5-1-18
MODIFICATION BULLETIN INSPECTION REPORT CARD (MB IRC)
Use: To document the incorporation of modification task as reflected in a MB.

MOE 5-1-19
RESERVED

MOE 5-1-20
COMPONENT CHANGE CARD (CC CARD)
Use: To document major or ‘life’ component changes. A word ‘Unscheduled’ shall be written or stamped on for an unscheduled
removal.

MOE 5-1-21
AIRCRAFT TECHNICAL LOG (MAINTENANCE REPORT 1)
Use: Issued by Flight or Maintenance Crew to record in-service defect, observation, rectification action or deferring to MR2 of
MEL/CDL acceptable defects. Constitute a part of TECHNICAL LOG BOOK.

MOE 5-1-22
DEFERRED DEFECT LOG (MAINTENANCE REPORT 2)

MOE 5-1-23
NON-AIRWORTHINESS DEFERRED DEFECT REGISTER (MAINTENANCE REPORT 3)

MOE 5-1-24
NOTES TO CREW & MAINTENANCE ENGINEER (NTC)



MOE 5-1-25
OVERHAUL & TEST SCHEDULE
To be published

MOE 5-1-26
ENGINEERING NOTE
Use: Issued by TSS with a reference to an approved document issued by OEM or other appropriate Approved design
Organiztion to provide technical instructions for modifications, repairs or inspection criteria of a temporary nature. EN is applicable
to specific aircraft or component.

MOE 5-1-27
REPAIR INSTRUCTION
Use: Issued by TSS with a reference to an approved document issued by OEM or other appropriate Approved Design
Organization to provide a proper and sufficient technical instructions for the accomplishment of certain repair work for which
insufficient or no technical direction has been given in the manufacturer’s manual or any other DCA and company approved
procedures.

MOE 5-1-28
DCA AUTHORIZED RELEASE CERTIFICATE/AIRWORTHINESS APPROVAL TAG
Use: Release a serviceable component to a customer after the work specified within, were carried out in accordance to MCAR.

MOE 5-1-29
ENGINEERING HANDLING FORM
To be published

MOE 5-1-30
QUARANTINE LABEL
Use: Attached to identify and isolate aircraft parts or tool found not in compliance to standard. EQA is to be notified to conduct
an investigation.

MOE 5-1-31
CALIBRATION DECAL
Use: Standard decals attached by Calibration Laboratory/EATR approved contractor to tool and equipment registered with the
Laboratory. The types used are as follow:
a. CALIBRATION SEAL is applied to a calibrated tool/equipment visible calibration ports or cover fasteners to preclude
and identified unauthorized tampering of calibrated settings.
b. ‘NO CALIBRATION REQUIRED’ DECAL is attached to tool/equipment identified as not requiring calibration by the
Authorities or OEM.
c. OUT OF SERVICE DECAL is used to attach to tool/equipment found failed or out of calibration. Unit is not to be used
unless rectified or calibrated.
d. CALIBRATION DECAL (Normal size) is attached to tool/equipment found to be accurate within the full calibration
range.
e. LIMITED CALIBRATION DECAL is used to attach to tool/equipment found to be accurate only for a limited segment of
full calibration range. The unit is only to be used for the specified limited calibrated range.
f. CALIBRATION DECAL (Small). A smaller size decal is used for smaller attachment surfaces. Similar purpose as
paragraph (d) above
CALIBRATION
S/NO
DATE APP.
DUE
REMARKS
ERROR
CARD YES/ NO EGS031R006/2012

MOE 5-1-32
NON-COMPLIANCE ACTION REQUEST (NCR)

MOE 5-1-33
APPLICATION FOR COMPANY LICENCE/APPROVAL
Use: Used by qualified applicant to apply for the initial grant, renewal or extension of Company License/Approval


MOE 5-1-34
HANDOVER LOG – DOCK PLANNER
Use: used for recording subjects/topics that will ensure effective communication between the outgoing and incoming personnel in
aircraft maintenance.
To be published

MOE 5-1-35
HANDOVER LOG – BASE MAINTENANCE OPERATION
aircraft maintenance

MOE 5-1-36
HANDOVER LOG – LINE MAINTENANCE OPERATION

MOE 5-1-37
HANDOVER LOG – MATERIALS & LOGISTICS
To be published

MOE 5-1-38
HANDOVER LOG – MAINTENANCE CONTROL

MOE 5-1-39
FIREFLY SAFETY REPORT

MOE 5-1-40
COMPONENT HOLDING LABEL

MOE 5-1-41
SUPPLEMENTARY RECORD SHEET

MOE 5-1-42
SHELF LIFE STICKER
Use: This sticker shall be attached on shelf life item. E.g. SPOG item to indicate expiry date and batch number.
(Form No: EGS042 R0 07/2012)
1.The upper block is to indicate batch number of the item.

2. The lower block is to indicate expiry date TX mm(month) and yyyyy (year). E.g TX 07 2012

MOE 5-1-43
SERVICEABLE LABEL
Use: This serviceable label is used by authorized person to declare parts serviceable to be fitted to aircraft.

MOE 5-2-00
LIST OF SUB-CONTRACTORS
A list of repair agencies is reflected in the E&M Vendor Directory issued by the EQA section. This is a monthly publication and a
copy is extended to Head of E&M.

MOE 5-3-00
LIST OF LINE MAINTENANCE LOCATIONS
For the purpose of the DCA requirements, the list of line maintenance locations is kept in Engineering Quality Assurance Section.
The procedure for approving and managing of line station approval are reflected in MOE 2-1-00.

MOE 5-4-00
LIST OF CONTRACTED MAINTENANCE ORGANIZATIONS
1. ENGINES AGENCIES
PW127M VECTOR AEROSPACE
1, Boulevard du 19 mars 1962-BP50064
95503 Gonesse Cedex, France
PRATT & WHITNEY CANADA (SEA) PTE LTD

10 Loyang Crescent
Singapore 509010
2. COMPONENTS
List of Overhaul/Repair agencies are reflected in the E&M Vendor Directory, issued by the EQA section.

MOE 5-5-00
COMPANY LICENCE & APPROVAL SYSTEM
1. COMPANY LICENCE/APPROVAL SYSTEM - AREAS/SYSTEM AND FUNCTION
AREA: 1 AIRCRAFT (TYPE RATED) FUNCTION

1 Company Licence
A3 B1.1 Airframe
3 Modification
4 Repair
B3 B1.1 Engine (With EGR)
5 Replacement
6 Inspection
B2 B1.1 Engine (Without EGR)
7 Testing
8 Dynamic Balancing
C3 B2 X-Electrics / B1.1 Without Limitation
11 Engine Ground Run
13 Boroscope
G3 B2 X-Combined Category X
15 Servicing
18 Duplicate Inspection
K3 B2 Radio
SYS A CATEGORY A
O2
Ground Handling
C M R R I T D E B S D
O O E E N E Y N O E U
F M D P P S S N G R R P
U P I A L P T A I O V L
A F I A E I M N S I I
AREA : 1 AIRCRAFT N N I R C C N I E C C C
Y C E T G C O I A
C A M I G P N T
T L T E O B R E G E
I I N N A O
I C O T L U I
E N A N N
O N N D S
N C C P
E I R
S N U
G N
CODE SYSTEMS CODE SUB-SYSTEMS 1 3 4 5 6 7 8 11 13 15 18
A Airframe A3 Airframe X X X X X X X
B Engine B2 Engine (Without EGR) X X X X X X X X
B Engine B3 Engine (With EGR) X X X X X X X X X X
C Electrics C3 Electrics X X X X X X X
G Combined Category X G3 Multi X X X X X X X X
K Radio K3 Radio X X X X X X X

SYS A CATEGORY A SYS A CATEGORY A N50 X X X X X X
O Ground Handling O2 Ground Handling N3 X
2. MINIMUM REQUIREMENTS FOR GRANT OF LICENCE /APPROVAL
AREA: 1 AIRCRAFT
SYSTEM CODE - - - - O2 -
C
Ground
SYSTEM B1.1/B2 (with ECTM,
SYS A Handling
AREA 1: AIRCRAFT ATR72-212A* QAR and NAV
ATR72-212A
Data Upload)
1,3,4,5,6,7,18 1,4,5,6, 11 8 13 15
FUNCTIONS 7,15 EGR Dynamic Boros -
Balancing cope
DCA/FY REQUIREMENT
LWTR N20 X
DCAM PART 66 N21 N51
LICENCE TYPE-RATED
COMPANY LIC REQUIREMENT N22 N23 N24
EXPERIENCE
MIN YEARS IN AVIATION OR A/C
3 3 3
MAINTENANCE
HAVE ATTENDED SOJT ON TYPE X X
HAVE ATTENDED & PASSED GH
X X
CRS ON TYPE
6 MONTHS EXPERIENCE ON
N27 X X
TYPE
COURSES
REG & CO PROCEDURES X X X
BASIC ENGINEERING X X X
BASIC TRADE
BASIC DIGITAL AVIONICS N31
TYPE COURSE X
APPROPRIATE COURSE X X N34 X N25
RADIO OPERATOR’S COURSE X X X X
QA EXAMS
COMPANY PROCEDURES X X X X X X
TECHNICAL X X X X X X
PRACTICAL DEMO X N39 X X
*ATR72-212A covers both “500 version” and “600 version”

Notes:
N3 - Ground Handling
- Includes all items in Transit and Stayover checks, refueling, wheel and brake change due normal wear and minor defects, removal
and installation of stretcher and meda oxygen kit
- System A3 and B automatically cover intent of System O
- System O for an aircraft type covers all series of aircraft on that type
N20 - In line with DCAM Part 66 AN1101, BCAR Section L holder authorization will be as per below:
BCAR Sect L DCAM Part 66
A B1.1 Airframe
C B1.1 Engine
A&C B1.1 With Limitation
X-Electrical B2 Electrical / B1.1 Without Limitation
X-Combined Category B2 Combined Category X
Instrument/Autopilots
Radio B2 Radio
X-E, X-I, R B2
 Authorization Limitations are reflected as per DCAM AN 1101 part 66
N21 - Must pass all related modules

- Complete on job training verified by validator; validator* means an approved person by DCAM, AMO, ATO or licensed personnel
who is responsible to train and validate the skill training or experience acquisition of applicant
*FY validator post are held by each shift Duty Engineer (LMO)
- Complete all assessment done by practical assessor; practical assessor means an approved person by DCAM whose name is
reflected in ESM to conduct the task assessment and LWTR oral assessment that are the pre-requisite for basic license issuance
N22 - Must hold Approvals B on type. Must have participated min 6 EGR on simulator and 6 EGR on aircraft type
N23 - Must hold function 11 (EGR) on type
N24 - Must hold Approvals C on type and participated min 6 related tasks carried out on aircraft type
N25 - Must attend QAR, ECTM and Nav Data Base basic training on downloading and uploading procedure
N27 - All initial application for licence (first time) requires minimum of 6 months on job experience recorded in work schedule forms,
prepared by EQA. The 6 months work schedule shall include a minimum of either 2 ‘A4” checks + 1 ‘C’ check or 2 ‘C’ checks.
- For extension only, of different trade, in all cases, a minimum of 3 months on-job experience, recorded in work schedules form,
prepared by MEQA, is required.
N31 - Level 1 - Systems X1, X2, A

- Level 2 - Systems A3, B2/3
- Level 3 - Systems C3, G3, K3
N34 - Basic boroscope course and practical training/experience required (minimum of 2 inspections, on separate aircraft, under
supervision on Type)
N39 - Check out on simulator or on aircraft
N50 - System A scope of work and limitations: includes all items in transit and stayover checks
Mechanical coverage –
a) Wheel and brake change
b) Tyre pressure servicing

c) Removal and installation of stretcher and meda oxygen kit

d) Water and waste servicing
e) Refuelling/defueling
f) Engine oil servicing (excluding filter replacement)
g) Repair of non structural parts of galleys, lavatories and passenger cabin items
h) Routine inspection on cabin interior assigned cards
i) Closing of cowlings and refitment of quick access inspection panels
j) Replacement of windscreen wiper blades
k) Removal and refitment of quick access panels excluding stress panels and fuel tank panels
l) Repair, replacement, inspection, testing and servicing of the following:
a. Loose and Emergency equipment and stowage
b. Passenger and crew decals
c. Galley and stowage equipment
d. Mechanical piece parts of passenger and cabin crew seats
e. Cabin and cargo compartment, floor, ceiling and wall coverings (excluding repair of cargo compartment wall lining)
f. Door trims (excluding door structural items and mechanisms)
g. Window scratch panels and window blinds
m) Routine lubrication and replenishment of all system fluids and gases:
a. Does not include filter replacement
b. Does not include MCD removal/installation/inspection
c. Does not include lubrication where components require removal for fluid replenishment/lubrication
d. Does not include landing gear servicing
e. Includes oxygen servicing
n) The deactivation only of sub systems and aircraft components as permitted by DDG/MEL where it considered a simple task
(i.e. there is no troubleshooting and physical work required except for isolating of clearly specified CBs and/or labelling or
placarding)
Avionics coverage–
Repair, replacement, inspection and testing of the following:
a) Cabin loose equipment, including torch, demo oxygen mask power receptacle, pax signs/decals
b) Internal and external lights, filaments and flash tubes and emergency lights
c) Toilet system electrical components (excluding work on Gate Valve)
d) Static wick replacement (excluding bonding test)
e) Aircraft main and emergency batteries
f) Oxygen charging
g) Portable oxygen bottle replacement
h) Cockpit cleaning and security
i) Galley electrical equipment lights
Additional notes:
a) Sys A will be type rated
b) Sys A approval holders may not operate powered controls i.e. flight controls, landing gear, thrust reverser etc. except when
such task are part of transit and stayover checks items within the scope of the approval
c) Sys A approval holders may not carry out jacking of aircraft other than for brake and wheel change
d) Sys A approval holders may carry out operational checks that fall within their scope of work
e) Sys A approval holder may not certify for modifications
f) Sys A approval holders may not certify for defects entries requiring troubleshooting or fault isolation
N51 - Must pass all EASA Part 66 Cat A or Cat B1.1 modules
- Complete on job training verified by validator; validator* means an approved person by DCAM, AMO, ATO or licensed personnel
who is responsible to train and validate the skill training or experience acquisition of applicant
*FY validator post are held by each shift Duty Engineer (LMO)

C O M R R I T D E H B H S F H D H P A
O V O E E N E Y N E O O E A Y U A R A
F M E D P P S S N G A R T R B D P R O T
U P R I A L P T A I T O S V R R L D D /
A H F I A E I M N S I I O I N U A
AREA : 2 WORKSHOP & OTHERS N N A I R C C N I E
T
C
E
C C S C E C R
R C
Y U C E T G C O I A T A S T C
C L A M I G
E
A P
T
I N T A T S I
T L T E O B R T E O G I T E T O
I I N N A O M N O I E N
I C O T L U E N C I S I
E N A N I N
O N N D
N
T
N T
E S
T N
S
C C S P
N E I R P S P
T E
S N U E
C
G N C
T T
I I
O O
N N
CODE SYSTEMS RATING 1 2 3 4 5 6 7 8 11 12 13 14 15 16 17 18 24 25 26

S3 SHEETMETAL C20 X X X X X X X X X X
P2 PAINTING - X X X
F3 COMPOSITES/FIBREGLASS C20 X X X X X X X
I2 STORE INSPECTOR - X
W2 FIREX WEIGHING C18 X X
D3 BATTERY SHOP C5 X X X X X X X X
AREA: 2 WORKSHOP & OTHERS

SYSTEM CODE S3 P2 F3 I2 W2 D3
SYSTEM SHEETMETAL PAINTING COMPOSITES STORE FIREX BATTERY
INSPECTOR WEIGHING SHOP
FUNCTION 2,3,4,5,6,7,12,16,24,26 4,5,6 2,3,4,5,6,7,26 6 7,26 2,3,4,5,6,7,15,26
DCA/FY REQUIREMENT
EXPERIENCE
Min Years in Aviation 3 3 3 3 3 3
Min Months Attachment to 6 6 6 3 3 3
Specific Area
COURSES
Reg & Co Procedures X X X X X X
Basic Engineering X X X X X X
Basic Airframe X
Appropriate X X X X X
Course/Training
QA EXAM
Company Procedures X X X X X X
Technical X X X X X X
Practical/Demo X X X

MOE 5-6-00
CERTIFICATION RESPONSIBILITIES OF TYPE RATING ENGINEER
NOTE: In applying the DCA Part 66 Licensing System, the limitations of a type-rated licence shall be limited per the holder’s
limitation within such Part 66 AMEL as granted by the DCA.
1. TYPE RATED ATR72-212A AREA 1: B1.1 Airframe (A3)

1. In connection with AIRFRAME TRADE,
1.1 May issue Certificate of Release to Service relating to repair, replacement, modification and mandatory inspection of parts
of the aeroplane for which he is responsible, as per DCA AN1101.
NOTE: Connecting/disconnecting electrical disconnect plugs on components normally replaceable by AIRFRAME
TRADE is allowed
1.2 Issue Certificate of Release to Service for Scheduled Maintenance Inspection (CRS-SMI).
1.3 Defer defects per MEL.
1.4 Replace oxygen components and services oxygen system.
2. In connection with ENGINE TRADE;

2.1 Defer defects per MEL for other trade categories providing that no physical work is required except for isolating of clearly
specified CBs and/or labeling or placarding.
3. In connection with ELECTRICAL TRADE;

3.1 Issue Certificate of Release to Service relating to Scheduled Maintenance Inspection which is called out in the Routine
Task Card annotated by the trade ‘A/E’.
3.3 Replace bulb/filaments (including floor proximity lights).
3.4 Certification of Release to Service may be issued relating to replacements only, provided that operational checks to prove
serviceability do not require the use of test apparatus.
4. In connection with INSTRUMENT TRADE;

4.1 Issue Certificate of Release to Service relating to Schedule Maintenance inspection which is called out in the Routine
Task Cards annotated by the trade ‘A/I”
5. In connection with AUTOPILOT;

Task Cards annotated by the trade ‘A/I” or “A/R”.
5.2 Defer defects per MEL trade categories providing that no physical work is required except for isolating of clearly specified
CBs and/or labeling or placarding.
2. TYPE RATED ATR72-212A AREA 1: B1.1 ENGINE(B2/B3)

1. In connection with ENGINE TRADE;
1.1 Issue Certificate of Release to Service relating to repair, replacement, modification and mandatory inspection of parts of
the aeroplane for which he is responsible, as per DCA AN1101.
NOTE: Connecting/disconnecting electrical disconnect plugs on components normally replaceable by ENGINE
TRADE is allowed.
2. In connection with AIRFRAME TRADE;

3. In connection with ELECTRICAL TRADE;

3.1 Issue Certificate of Release to Service relating to Scheduled Maintenance Inspection which is called out in the Routine
Task Card annotated by the trade ‘C/E’.
3.3 Replace bulb/filaments (including floor proximity lights).
4. In connection with INSTRUMENT TRADE;

Task Cards annotated by the trade ‘C/I”
5. In connection with AUTOPILOT;

Task Cards annotated by the trade ‘C/I” or “C/R”.
CBs and /or labeling or placarding.
3. TYPE RATED ATR72-212A AREA 1: B2 ELECTRICAL (C3)

1. In connection with ELECTRICAL TRADE,
1.1 Issue Certificate of Release to Service as per DCA AN1101.
2. In connection with OTHER TRADE;

4. TYPE RATED ATR72-212A AREA 1: B2 RADIO (K3)

1. In connection with RADIO TRADES,
2. In connection with OTHER TRADES;

2.2 Replace bulb/filament (including floor proximity lights).
5. TYPE RATED ATR72-212A AREA 1: B2 COMBINED CATEGORY X (G3)

1. In connection with COMBINED – CATEGORY ‘X’ TRADES,
2. In connection with OTHER TRADES;

2.2 Replace bulb/filament (including floor proximity lights).
NOTES: Normally replaceable and adjustable in service as stated in DCA AN1101 shall be defined as any work:
i. That is within the knowledge and capability of the AME;
ii. That does not require special facilities and/or controlled atmospheric conditions;
iii. Where technical reference are available (MM, CMM, OHM, WDM, IPC etc.)
iv. That does not require special workshops tools;
v. That does not require bench test to determine the serviceability;
vi. Where testing in-situ is sufficient to determine the serviceability;
vii. Where work is not too complex and can be done within the time span and facilities available.

MOE 5-7-00
DUPLICATE INSPECTION OF CONTROL SYSTEM
A. PURPOSE
1. This procedure specifies the company requirements for the performance of the duplicate inspection for control
systems which are vital to the safety of aircraft, which are required following initial assembly or disturbance of such
systems to prevent possibility of assembly of a single feature leading to catastrophe.
2. The essence of requirement is, one inspection is to be completed and immediately followed by a second totally
independent inspection. The person completing the second inspection must neither assume nor presume that a
particular action has been completed by the person making the first inspection.
3. The following tasks should primarily be reviewed for their criticality and need for duplicate inspection:
i. Installation, rigging and adjustments of flight controls.
ii. Installation of aircraft engines and propellers.
iii. Overhaul, calibration/rigging of components such as engines, propellers, transmissions and gearboxes.
B. DEFINITIONS
1. Control System : A system by which the flight path, attitude or propulsive force of an aircraft is changed,
including the flight, engine and propeller controls and associated operating mechanism.
2. Duplicate Inspection : An inspection first made and certified by one qualified person and subsequently re-
inspected and certified by a second qualified person.
3. Correct Assembly : The control system and its components and parts have been assembled and adjusted
and locking devices fitted in accordance with approved procedures and practices.
4. Correct Operations : The control has full, free and correct movement relative to the movement of the crew
control.
C. REQUIREMENTS - GENERAL
1. A Duplicate Inspection of all control systems in an aircraft shall be made after initial assembly and before a CRS is
issued after overhaul, repair, replacement, modification or adjustment and in any case before the first flight.
NOTE: Depending on the extent of work it may be possible to limit the duplicate inspection of a Control System
to that part of the system which has been disturbed.

2. The first and second inspections must take account of the full extent of the work undertaken, not simply the
immediate area of disturbance to ensure distant or remote part of the system that may have been affected by the
disturbance are also subject to duplicate inspection. Where work has been carried out on other system for safety
precautions or to enhance accessibility, the need to carry out and certify duplicate inspections on the system shall be
considered.
Persons who carry out and certify duplicate inspections are required to undertake an independent review of the
complete task, as detail in the maintenance manual and by reference to the worksheets used, including shift hand-
over records, to assess the scope of the duplicate inspection(s) required.
3. It may not be possible to inspect the complete control system when assembled in an aircraft due to routing of
controls through conduits or boxed-in section and the pre-sealing of various units. In these cases, persons certifying
the duplicate inspection shall be satisfied that a duplicate inspection has been made previously on the units and
covered sections, and that sealed units are acceptable for the particular use.
Tests that are necessary shall be completed to determine that these particular units and sections have full, free and
correct directional movement.
NOTE: i. In some circumstances due to peculiarities of assembly or accessibility, it may be necessary for both
parts of the inspection to be made simultaneously.
ii. Its is desirable that the inspections of the Control System are made as near as is practicable to the
time of the intended flight and that the full extent of the disturbance is understood by both persons
who carry out the duplicate inspections.
4. If a control system is disturbed after completion of the duplicate inspection, the part that has been disturbed shall
again be inspected in duplicate and a CRS issued before the aircraft flies.
5. The inspections required for control systems shall include an inspection to ensure full, free and correct movement of
the controls is obtained throughout the system relative to the movement of the cockpit controls. An additional
inspection shall be made when all covers and fairings are finally secured to ensure that full, free and correct
movement of the controls is obtained.
6. As per AN51, persons qualified to make the first and/or second part of a duplicate inspection can be either as follows:
i. Appropriately rated Licensed AME.
ii. Appropriately authorized persons by MEQA.
7. Should a minor adjustment of the Control System be necessary when the aircraft is away from base, the second part
of the duplicate inspection may be completed by a pilot licensed for the type of aircraft and authorized by the MEQA.
D. REQUIREMENTS – CONTROL SYSTEM UNITS OR COMPONENTS

1. Where appropriate to the unit or component forming part of the control system, a schedule of inspections and
functioning tests shall be compiled at manufacture, overhaul and repair and the following shall be certified:

i. Duplicate inspection of the section/part of the units or components which will be concealed during the bench
assembly and which cannot be proven during inspection and functioning tests when installed in the aircraft
control system.
NOTE: The MEQA is responsible to ensure Duplicate Inspection requirements are met for works that are
sub-contracted and the release documentation is certified accordingly.
ii. Duplicate Inspection of the completed assembly of the unit or component, functioning and checking for
correct relative movement.
2. Persons qualified to make the first and/or second part of the Duplicate Inspection are persons qualified and
authorized to perform such inspections by the MEQA.
E. PROCEDURE
1. Persons certifying each part of a duplicate inspection must be satisfied that:
i. The extent of the inspection adequately covers the degree of system disturbance and;
ii. All other inspection cards, task cards and defect cards related to the system have been certified.
2. Control systems subject to Duplicate Inspection must not be disturbed or readjusted after the first certified inspection
and the second part of the Duplicate Inspection must, as nearly as possible, follow immediately after the first part.
The person completing the second part must neither assume nor presume that a particular action has been
completed by the person making the first inspection.
3. The person certifying the second part of a Duplicate Inspection should apply tamper proof putty to the specified
locking device(s) except in the following circumstances:
i. Appropriate “primer” instead of putty should be applied to controls that are routed through a hot area of the
aircraft or engine.
ii. When the putty or primer cannot be applied at Line Stations, a deferred defect shall be raised to indicate that
action is required at the next stay-over or night stop where a complete Duplicate Inspection must be carried
out again.
4. If control system is disturbed after completion of a Duplicate Inspection, the part that was disturbed must be subject
to a further Duplicate Inspection before the aircraft flies.
5. If a Duplicate Inspection is required at a Line Station where only one AME/AH is available, the second inspection and
certification may be performed by Pilot in Command provided that the adjustment is of a minor nature.
6. The Duplicate Inspection shall include an appropriate test to ensure that correct operation of the control is obtained
relative to the movement of the cockpit control. An additional inspection shall be made when all panels and fairings
are secured to ensure that correct operation of the control is obtained.

F. CERTIFICATION
1. An APPROPRIATELY APPROVED PERSON, Aircraft Maintenance Engineer or member of an approved
organization, who is authorized by the Manager Engineering Quality Assurance, is qualified to perform the first or
second part of a Duplicate Inspection.
2. A Duplicate Inspection shall be recorded in the designated area of the routine task card, scheduled and unscheduled
Component Change Card and Inspection Report Card. Where the document such as the Technical log MR1, MR2
does not carry a Duplicate Inspection Certificate, it may be stamped or hand-written provided that it is in the following
format:
Duplicate Inspection performed in accordance with MMOE 5-7-00
Signature Authority Date & Time
1st Inspection
2nd Inspection
3. After the Duplicate Inspection is certified, a CRS shall be signed which relates to the work that required the Duplicate
Inspection.
G. CRITICAL TASK
For policy and procedures on Critical Task, refer to MOE 2-23-00 and MOE L2-7-00.
H. CONCURRENT DOCUMENT
1. DCA Airworthiness Notice 51
2. EASA PART 145.A.65 (b) and AMC 145.A.65(b).


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FIREFLY ENGINEERING & MAINTENANCE

CERTIFICATE OF APPROVAL REF. NO: AMO/2016/10

MAINTENANCE ORGANIZATION EXPOSITION

DOCUMENT REFERENCE: E&M/MOE/001

DEPARTMENT OF CIVIL AVIATION MALAYSIA

Official correspondence address:

Manager Engineering Quality Assurance

MAINTENANCE ORGANIZATION EXPOSITION

TITLE PAGE PAGE 1

PART 0 GENERAL ORGANIZATION 0-0-00

PART 1 MANAGEMENT 1-0-00

MAINTENANCE ORGANIZATION EXPOSITION

- TERMS OF REFERENCE - CHIEF OPERATING OFFICER 1-4-02

PART 2 MAINTENANCE PROCEDURES 2-0-00

MAINTENANCE ORGANIZATION EXPOSITION

MAINTENANCE DOCUMENTATION IN USE AND ITS COMPLETION 2-13-00

PART L2 ADDITIONAL LINE MAINTENANCE PROCEDURES L2-0-00

MAINTENANCE ORGANIZATION EXPOSITION

LINE PROCEDURE FOR POOLED PARTS AND LOAN PARTS L2-5-00

PART 3 - ENGINEERING QUALITY SYSTEM PROCEDURES 3-0-00

PART 4 CONTRACTED AIR OPERATOR 4-0-00

PART 5 APPENDICES 5-0-00

MAINTENANCE ORGANIZATION EXPOSITION

- CANNIBALIZATION LABEL 5-1-03

MAINTENANCE ORGANIZATION EXPOSITION

- HANDOVER BOOK DUTY ENGINEERS 5-1-36

MAINTENANCE ORGANIZATION EXPOSITION

EASA 145 MOE REFERENCE

2. SCOPE 145.A.10 INFORMATION ONLY

3. APPLICATION 145.A.15 MOE 1-10-00

4. TERM OF APPROVAL 145.A.20 MOE 1-9-00

5. FACILITY REQUIREMENTS 145.A.25 MOE 1-8-00

MAINTENANCE ORGANIZATION EXPOSITION

EASA 145 MMOE REFERENCE

14. OCCURRENCE REPORTING 145.A.60 MOE 2-18-00

LIMITATIONS ON THE APPROVED MAINTENANCE

CHANGES TO THE APPROVED MAINTENANCE

20. CONTINUED VALIDITY OF APPROVAL 145.A.90 INFORMATION ONLY

21. FINDINGS 145.A.95 INFORMATION ONLY

MAINTENANCE ORGANIZATION EXPOSITION

REV. NO REVISION DATE INSERTED BY REMARKS

MAINTENANCE ORGANIZATION EXPOSITION

DATE REVIEWED BY DATE NEXT REVIEW REMARKS

MAINTENANCE ORGANIZATION EXPOSITION

DCA - MAINTENANCE ORGANIZATION EXPOSITION (DCA-MOE)

1. E&M/MOE/001 ALL NEW ISSUE OF MOE TO REFLECT CURRENT

MAINTENANCE ORGANIZATION EXPOSITION

NO. REGISTERED HOLDER DOCUMENT REF. LOCATION FORMAT

A DEPARTMENT OF CIVIL AVIATION MALAYSIA (DCA)

C ENGINEERING & MAINTENANCE

MAINTENANCE ORGANIZATION EXPOSITION

This exposition is organized into 7 parts:

Part 0 General Organization

MAINTENANCE ORGANIZATION EXPOSITION

MAINTENANCE ORGANIZATION EXPOSITION

MAINTENANCE ORGANIZATION EXPOSITION

MAINTENANCE ORGANIZATION EXPOSITION

OCFY Operation Centre FIREFLY

a. A person is fatally or seriously injured as a result of being in the aircraft or direct

b. The aircraft sustains damage or structural failure which:

c. The aircraft is missing or is completely inaccessible

Certificate of Release to Issued on completion of an overhaul, repair, replacement, modification or mandatory

MAINTENANCE ORGANIZATION EXPOSITION