ANNA DANICA D.

UCAB
#124 Liloc Apt. Guillermo-Hayes St.
Cagayan de Oro City, Philippines
Email Address: adanicadante@gmail.com
Contact # +63 927 347 9933

COMPETENCY PROFILE
• Qualified Customer Service Representative with 2 years in fast-paced
customer service and call center environments.
• Strong client relations, stock records management, order fulfillment, customer
complaint resolution and new product information.
• Experienced in Bookkeeping, Accounting and various accounting
systems. (Xero, Quickbooks, Sage, MYOB, etc.)
• Offering a relevant experience in Marketing and Financial
Consultancy equipped in Communication and Interpersonal Skills.
• Expert level in Microsoft Office Systems.
• Goal-oriented, a team player, and can work with pressure and tight schedules.

EXPERIENCE AND ACCOMPLISHMENTS

FINANCIAL CONSULTANT October 2013-June 2016
Yahshua Outsourcing Worldwide, Inc.
Capt. Vicente Roa Ext., Cagayan de Oro City
• Provide Accounting, Aud it and Tax services to clients;

• Developed financial strategies by guiding clients to establish financial goals; matching goals to
situation with appropriate financial plans;
• Accomplished organizations goals by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.

Inbound and Outbound Call Center Ambassador January 2010- March 2012
FBC Business Solutions (Support Zebra)
Capitol University -Osmeña Ext., Cagayan de Oro City
• Handled customer support for overseas clients import and export concerns;
• Provided individualized services for each customer since one concern does not fit all. Each client
received a custom-developed campaign that suited their size, needs and goals.
PERSONAL PROFILE
Age: 26 Birthday: November 7, 1992
Marital Status: Married Husband: Christian Aaron E. Ucab
 Aurora Joan D. Ucab Ira
Religion: Roman Catholic Daughter: Dominique D. Ucab

EDUCATIONAL BACKGROUND
Bachelor of Science in Accountancy (Undergrad)
Pilgrim Christian College, Cagayan de O ro City
(Working Student)
June 2014 -March 2016

Bachelor of Science in Computer Science (Undergrad)

Xavier Univerity -Ateneo de Cagayan
( Working Student)
June 2010-March 2013

CHARACTER REFERENCES
Juvy J Claro
Officer
Yashua Outsourcing Worldwide,Inc.
Capt. Vicente Roa Ext., Cagayan de Oro City
Mobile # 0915-450-5506

Beverly B. Chang
Officer
Yashua Outsourcing Worldwide, Inc.
Capt. Vicente Roa Ext., Cagayan de Oro City
Mobile # 0917-737-1472

Maria Margarita D. Cabasagan

Enrollment Coordinator, Bus iness Payroll Services (BPS)
Wells Fargo-EGS Philippines LLC
1180 Wells Fargo Drive, Mckinley Hills, Taguig
EID: 1440562