Introduction

Well, Pakistan is country of opportunities. It has vast potential for the growth of businesses and
people. The growth in telecom sector is tremendous. Our report deals with the cellular company
named as Mobilink. We have to study about human resource Management in Mobilink.

In our report we will first briefly describe:

 Introduction of ORASCOM
 Introduction of Moblink
 Management of Moblink
Mobilink GSM (PMCL), a subsidiary of Orascom Telecom, started its operations in 1994, and
has become the market leader both in terms of growth as well as subscriber base in Pakistan
Mobilink has 30 million subscribers, and growing. It’s a first cellular service provider to operate
on a 100% digital GSM technology in Pakistan that also provides state-of-the-art communication
solutions to its customers. Mobilink offers exclusively designed tariff plans that cater to the
communication needs of a diverse group of people, from individuals to businessmen, corporate
entities and multinationals. To achieve this objective, they offer both Postpaid (indigo) and
Prepaid (Jazz) solutions to customers. Compared to competitors, both the brands are the largest
brands of their kind in the Pakistani cellular industry. Newest to the rank of life-changing
innovative technologies is Mobilink Infinity, their revolutionary next generation wireless
broadband network. And it gives great joy to welcome, to experience Mobilink’s evolution into a
total telecommunications solutions provider. This holds great prospects for all valued customers
in terms of value-added services, Internet access, next generation of telephony through Voice
over IP and exciting cutting-edge services.
In addition to providing advanced voice communication services that enhance the lives of
millions of people, Mobilink also offer a host of value-added services to their valuable
customers. At the same time, Mobilink places high importance to its coverage, which is why they
cover you in 9,000+ cities and towns nationwide, as well as over 120 countries through
International Roaming service
In addition to providing advanced voice communication services that makes the lives of millions
that much easy, they also offer a host of value-added-services to prized customers. At the same
time, Mobilink places high importance to its coverage, which is why they cover in 10,000+ cities
and towns nationwide as well as over 130 countries on international roaming service. In other
words, they speak our language, everywhere.

Mobilink Departments

Strategic Business Department

Mobilink's business plans are set to meet the goals and objectives of the company. This
department sets the planned activities and aims of Mobilink so that all efforts are converted into
results. It deals directly with Mobilink's alliances in the most professional way to ensure
excellent long term business relations.

Business Communications Department

This department initiates & manages all of Mobilink's commercial relationships. Involved
directly with Sales and marketing, this department works seamlessly with the other departments
to deliver exceptional services and products to both our old and new customers, thereby ensuring
the highest level of customer satisfaction.

Project Management Department:

All Mobilink's projects are managed here by a highly knowledgeable business - oriented team.
The Project Management Department is responsible for allocating the projects' tasks to the
respective department and then delivering the project to the third parties once done.

Operations & Customer Care Department:

Where all day to day issues are dealt with high professionalism in order to ensure all the services
is operating smoothly. The operations department deals with all the region's operators to make
sure that all our third parties are being served with high efficiency. From operations to customer
care here is the true image of Mobilink!

IT Department:
You cannot provide cutting edge technology without the best IT personnel. Therefore, Mobilink
recruits only the best IT experts from all over the world. Our IT infrastructure is 100% reliable
for the fact that we use high tech solutions with clustering and load balancing facilities to
maintain our applications and data solutions.

Creativity & Content Management Department:

They believe in educating people to use technology. We sense the responsibility to keep our
market informed of the latest wireless trends and that's the essence of Marketing. This is also
where all ideas are created and managed to give Mobilink its true identity.

Finance & Accounting Department:

This department ensures that Mobilink meets its fiscal and fiduciary responsibilities. The
Accounting Division handles payrolls, accounts receivable and payable, and responds to any
related issue from the mobile operators and third party companies. The Finance Division works
with the Business Department to manage Mobilink's budget, implement sound financial policies
and handle all treasury functions.

Administration & Hr Department

Mobilink's HR department ensures that only and only the highly skilled are recruited. It also
establishes and maintains healthy internal communications and provides sufficient training to
everyone with respect to Mobilink's ethical and professional standards.
Management of mobilink:

 Planning

 Organizing

“Human Resource Management”

 Leading

 Controlling

HUMAN RESOURCE MANAGEMENT:

 The Management Function that deals with recruitment, placement, training,

development of organization members.

 HRM is a process for staffing the organization and sustaining high employee
performance.

 HRM can be defined as all the practices, systems and procedures implemented to
attract, acquire, develop and manage human resources to achieve the goals of an
organization.

 Simply it is managing the employment relationship

Importance of
“Human Resource Management

 Staff is the most important resource of an organization.

 Human resource is the key ingredient to success.

 “Human resource” creates organizational accomplishments and innovations.

Components of a HRM System

Mobilink GSM in context with HRM:

By conducting short interview of Mr.abdul sammad bin arshad strategic manager of Mobilink
GSM company originated in 1994 which provides the best cellular services within Pakistan. We
analyze that

 Mobilink has a very well defined and structured department and its various policies of
keeping each employee productive part of the organization are intoned with the corporate
worlds requirement.
  Employees in the company are largely committed to their organization and have shown
progress in the company. Employees are satisfied with the HR department of Mobilink
GSM Company.

Planning Procedures Of Mobilink GSM

 At Mobilink, he told us, our belief is that "Our people are our greatest asset”. We take great
pride in acknowledging the contribution each one of us makes.

 We focus on People Development and for that we ensure:

Staff Mobilink with world class Professionals and ensure that the right systems are in
place to encourage them to develop to their full potential.

Create a collaborative and mutually supportive work environment that encourages

people to grow.

Build a team of professionals who deliver expertise by participating in business

decisions.

Develop Performance Management and reward systems underlying our Business

strategy.

We aim at making Mobilink a great place to work

RECRUITMENT POLICIES OF MOBILINK GSM

 Source :
Current Mobilink Employees

Internal and external Advertisements

Data Bank

Employment Agencies and consultants

External Recruitment:
No candidate under age of eighteen can apply for the job

Candidates can’t apply for the job if their blood relations work in PMCL-
Mobilink.

Heads are responsible for hiring procedures

 Human resources jointly with the department heads decide the salary range

Minimum qualification must be a bachelor degree.

Candidate are required to successfully complete any job related selection test
given to them.

Internal Recruitment:
Internal candidates has to be a confirm employees of Mobilink of who have
completed a one year of service in their existing designation.

Selected candidates are required to join the new job/position after getting
clearance from supervisor and will be on probation for a period of three months.

General Conditions for Recruitment in mobilink:

 Recruitment is done through human resources Department.

 An Applicant’s knowledge, skill and aptitude should relate to the

position, Education, Experience, Intelligence test, Interviews,
References, Medical test.

 Initially applicants may submit a hand written/typed application along

with a legal bio-data and 2 passport sized photograph to HR
department

 They are required to fill the standard application from the Company
Application.

Selection Criteria of Mobilink GSM:

 Information regarding the qualifications and job description is provided

by the company to identify suitable candidates.

 Candidates are supposed to complete the Pre-Employment forms and

then the HRM department conducts the interviews and tests.
  There is a restriction by the company that the Divisional/Department
Head and HRM department must agree before the final selection of the
candidate.

Following information's are required by Mobilink from the applicant:

 In case of Non-Payment employees Mobilink signs a contract of 1 year

which can be extended to another year.

 After selection the candidate is required to complete a 3 month long

probationary period.

 HRM department prepares and delivers the Employment Letters to the

employee and obtain signature of him on a copy.

 Candidates rejected or kept on file are sent regret letters.

Hiring Committee:

Mobilink’s Hiring Committee constitutes following members for hiring on all

the levels:

Respective Department Head

Head Of Human Resources

President

Appointment Letters:

Mobilink’s appointment letters for successful candidates spells out the

terms and conditions of the employment and benefits applicable to the
position.

At the time of confirmation the concerned department is send the

feedback for confirmation.

Orientation of new employees in Mobilink GSM

 Objective is to inform all new employees with the basic structure and
rules of Mobilink.

 Human resource Department is responsible for orientation.

 Orientation CD regarding PMCL, Organizational charts.

 With the first week of the employment employee go through

Department orientation.

 Within 30 days of employment all new employees attend a formal

orientation program which includes

 Nature of business

 History-philosophy and structure of company

 Structure chain command within the company

 Company benefit plans

 Layout and facilities offered by the company

Training and Development in

Mobilink GSM

internal training

external training
1.domestic trainer
2.international
trainer

 The purpose of training is to upgrade the capabilities and efficiency of all

those employees and prepare them for more responsible positions in future.
 Provide employees with greater opportunity to grow and succeed with in the
company.

 To strengthen management and professional teams at all organizational

levels.

 The employees are trained technically and periodically either locally or

abroad according pre-planned programs.

 Training in Mobilink GSM upgrades capabilities of employees provides

guidance and individual counseling.

 Construct training programs and provide employees a variety of Job skills,

Technical, Clerical and Supervisory and Managerial courses.

 The human resource department conducts a meeting with department heads

at the end of the training program.

 The purpose of this meting is to focus on the individual discipline and

performance during the training program.

 Then on the basis of their performance they give them advance jobs.

 They fill every position vacancy with the best qualified person obtained.

 They prefer their own employees and go outside only when fully qualified
person is not obtainable.

Performance Management in Mobilink GSM

 PMCL provide a formal review program to evaluate work
performance and to promote communication and discussion of job
performance w.r.t. past performance at Mobilink
 Mobilink asses the employee on:

Leadership.
 Communication skills.
Team work and Co-operation.
Problem solving & decision making.
Initiative and drive.
Flexibility.
Customer focus.

 Performance appraisal is done on an annual basis (from January 1st

to December 31st)
 To give a chance to subordinates to evaluate their seniors a 360
degree evaluation is conducted at the tome of the performance
evaluation.
 The immediate supervisor prepares an annual report in December
of each year of each employee
 Increments are also given at the end of the year ,increments are
percentage of salaries.
 Promotions is given on good performance after completing two
years in the current grade.
 Bonuses are given but the employee must have to complete 6
months in the company service.
 Compensation management in mobilink GSM
Criteria of compensation in Mobilink,

Career Development In Mobilink GSM

 Mobilink GSM supports the development of its employee’s skills
and abilities with an aim to achieve their potential.
Procedures for Career Development In Mobilink GSM
 All vacancies for Positions of grade level “Assistant Manager”
and above are announced internally or displayed on notice board.
 One year experience of work in Mobilink company
 Selected person ensure to meet all requirements and will join the
new job after getting clearance from department head for probation
period.
 Submission of application to HR department
 Candidates are evaluated and assessed through test.
 Performance appraisal System provides basis for decisions
regarding confirmation, promotion and annual increment of
Mobilink.
 Results of performance appraisal is increments, salary adjustments
and promotions showing the last three years inclination of
company after obtaining approval from the president