56 Disgruntled Street

Somewhere Unhappy
1AM MAD

Customer Service Manager

That Awful Company
Somewhere Awful
UR BAD

June 15, 2016

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June
12, 2016. I was visited by a representative of That Awful Company, Mr. Madman, at my
home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology
when he arrived at noon. Your representative did not remove his muddy shoes upon
entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then
proceeded to present a range of products to me that I had specifically told his assistant
by telephone I was not interested in. I repeatedly tried to ask your representative about
the products that were of interest to me, but he refused to deal with my questions. We
ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr.
Madman to show up. My impression of That Awful Company has been tarnished, and I
am now concerned about how my existing business is being managed by your firm.
Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have
had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued
customers—I have been with you since the company was founded and have never
encountered such treatment before. I would welcome the opportunity to discuss matters
further and to learn of how you propose to prevent a similar situation from recurring. I look
forward to hearing from you.

Yours faithfully,

V. Angry
Joseph Q. Applicant
123 Main Street
Anytown, USA 12345
555-212-1234

September 1, 2018

Jane Smith
Director, Human Resources
Acme Company
123 Business Rd.
Business City, NY 54321

Dear Ms. Smith,

I am interested in the author's assistant position at Acme Company, as advertised on

LinkedIn. I am currently employed as legislative director for Assemblywoman Nora Kiel,
Chairperson of the NYS Assembly. I believe that the skills and experiences I have gained
at this position make me an ideal candidate for the job of author’s assistant.

As legislative director, I have developed strong writing and editing skills. For example,
one of my main duties is to prepare Assemblywoman Nora Kiel’s personal legislation,
which deals with issues related to her position as Senior Member of the NYS Assembly
Standing Committee.

This duty requires meticulous writing and editing skills, and an ability to convey complex
legal ideas clearly. I have prepared dozens of pieces of legislation and received praise
for the clarity of my writing.

I have also gained extensive experience in legal and policy research – fields that you
state the author’s assistant must be familiar with. My experience in the NYS Assembly
has afforded me the opportunity to become familiar with the consolidated and
unconsolidated laws of the State of New York. In particular, through my work with
Assemblywoman Nora Kiel I have become heavily involved in the current welfare and
Medicaid reform movement. I am always eager to learn more about state legislation,
reading up on these topics on my own time to become more knowledgeable. I would love
to bring this passion for policy and law to your company.

I am confident that my experience in the Legislature and my research and writing skills
qualify me for consideration. If you would like, I can provide you with current samples of
my work. I have also enclosed my resume. I look forward to meeting with you and
discussing my qualifications in more detail.

Sincerely,

Joseph Q. Applicant
Ms. Greta Johanssen
Sales Manager
Streambase Corp.
66 Western Boulevard
Santa Fe, New Mexico 87500

Dear Ms. Johanssen,

It’s my pleasure to provide this letter of recommendation for James as he seeks

employment in software sales with Streambase. As James’s sole direct manager at
Waretech, I’ve worked closely with him over the past three years, sharing the same open
office space the majority of the time. James showed excellent communication skills and
consistently exceeded company quotas. On a personal level, he’s charismatic and well-
spoken, both qualities that have served him well in his role as software sales professional.

Due to his wife’s cross-country transfer, James is seeking employment out west. All of us
at Waretech will be sad to see such a valuable employee go, but our loss is truly your
gain. Allow me to point out three examples of James’s strengths.

First, James brought great value to Waretech by consistently exceeding quotas and
selling in the top 15% of his peers. James has an understanding of market trends and
instincts for identifying and pursuing qualified leads. Not only does he provide stellar
service to existing clients, but he’s established a number of new business-to-business
and business-to-customer accounts during his time at Waretech. Last fall, for instance,
he added Voxacorp to our client list, a huge acquisition, and has been working closely
with its IT department ever since. James has the combination of business acumen and
communication skills that makes him an outstanding salesperson.

Second, James has a very strong grasp of technology. He knows our software inside and
out and helps relay technical information to customers in an accessible way. He explains
our products clearly to customers and makes the most of technological avenues to gain
new leads and customize his sales pitch to clients. During an early review, I observed him
discuss in detail with a prospective client the specific ways that our software could boost
the sales of her online bakery. By monitoring clients’ presence across our website and
blog, he provides each one with personalized service to meet his/her needs. James
makes the most of technology to find new prospects, provide modern solutions, and drive
results.

Finally, James has proven himself to be a strong cultural fit here at Waretech. He’s always
ready to lend a helping hand to his teammates and contributes during brainstorming
sessions and meetings between the sales and marketing teams. Last month, James co-
led an enlightening meeting on content marketing and account management. Outside of
official events, James also takes turns leading weekly spin classes at our in-house gym.
James is an active member of the Waretech team and supports his colleagues
professionally and personally (not to mention athletically!).

In closing, I’d like to restate my strong support for James’s application to the role of
software sales professional with Streambase. I’m confident that he will surpass your
expectations in this new role. James is driven, self-confident, proactively helpful, and
smart, and I know he will continue to find success in sales. Please feel free to contact me
at (866) 811-5546 or ssaasman@streambase.com with any other questions. Thank you
for your time.

Sincerely,

Samuel Saasman
Sales Manager
Streambase, Inc.
ssaasman@streambase.com
(866) 811-5546
Joseph Q. Applicant
123 Main Street
Anytown, USA 12345
555-212-1234
josephq@email.com

September 1, 2018

Jane Smith
Director, Human Resources
Acme Company
123 Business Rd.
Business City, NY 54321

Dear Ms. Smith,

I would like to inform you that I am resigning from my position as Marketing Supervisor
for the Smith Company, effective October 1, 2019.

Thank you for the support and the opportunities that you have provided me during the last
two years. I have truly enjoyed my tenure with Acme Company and am more than grateful
for the encouragement you have given me in pursuing my professional and personal
growth objectives.

If I can be of any assistance during this transition in order to facilitate the seamless
passing of my responsibilities to my successor, please let me know. I would be glad to
help however I can.

Sincerely,

Joseph Q. Applicant
October 21, 2019

Joseph Q. Applicant
123 Main Street
Anytown, USA 12345
555-212-1234
josephq@email.com

Dear Joseph,

The response from applicants to our posted office manager position at Kohl's was
overwhelming with many of the applicants seemingly qualified for the job. Thus, we are
unable to interview all of the applicants who sent in their resumes.

You did not make the cut for those applicants we are inviting in for a job interview. The
number of applications we received makes it impossible for us to speak with everyone.

The purpose of this email is to let you know that you were not selected for an interview.
We also want to extend every hope that your job search will end successfully shortly for
you.

You are encouraged by our selection committee to apply again for openings for which
you qualify in the future. We appreciate that you took the time to apply.

Regards,

Jane Smith
Director, Human Resources
Ms. Greta Johanssen
Sales Manager
Streambase Corp.
66 Western Boulevard
Santa Fe, New Mexico 87500

Agust 1, 2019

Joseph Q. Applicant
123 Main Street
Anytown, USA 12345
555-212-1234
josephq@email.com

Dear Mr. Applicant:

We found in your May 14 purchase order of 25 flats of hearty begonias. We charged

you $250.00 for 25 flats at $10.00 each. However, we learned our cashier mistakenly
entered the price of garden begonias, a less expensive variety. The correct price for
your purchase should have been $12.00 per flat, $300.00 total. We regret the mistake
and request the payment of $50.00 within 30 days.

You are a valued customer. We are working to avoid errors like these in the future by
installing a new bar code inventory system.

Sincerely,

Ms. Greta Johanssen

Sales Manager
To,
Joanne M. McElarth
420 Short Street
Austin, TX 78741

Date- December 28, 2000.

From,
Nathan C. Barnett
1547 Morningview Lane
Riceville, IA 50466

Subject: Thanks for such a lovely gift.

Dear Ms McElarth,

I have received the lovely gift that you had sent. It was very thoughtful of you to have sent
the same. I appreciate the time and effort that would have gone into selecting such an
apt gift for me. I am very fond of art pieces, and this will surely find a prominent place in
my house.

It is nice to have colleagues who are also friends and think so much about me. As a small
token of thanks, please accept the flowers I am sending your way.

Looking forward to continuing support and good wishes from your end always;

Best Wishes,

Yours truly,
Nathan C. Barnett
CEO
Tempo Industries
Joanne M. McElarth
420 Short Street
Austin, TX 78741

August 21, 2017

Samuel Saasman
Sales Manager
Streambase, Inc.
ssaasman@streambase.com
(866) 811-5546

Dear Mr. Saasman,

Thank you so very much for referring me for the Junior Accountant [or, insert other job
title] position at ABCD. I am grateful for the time you spent reviewing my application and
recommending me for the job.

I wanted to share with you the exciting news that I have been selected for an in-person
interview with ABCD’s hiring manager next week. When she called me to set up a time
for this interview, she specifically mentioned how impressed she was by the referral letter
which you wrote on my behalf.

Again, thank you so much for your help. I greatly appreciate the assistance you have
provided me; I’ll keep you posted on how the interview goes!

Sincerely,

Joanne M. McElarth
October 11, 2019

.
Tom Atkinson
14 Edith Street,
Hackney West,
Austin, TX 78741

Dear Tom Atkinson,

It was really nice of you to invite me to dinner on Friday. I appreciate your hospitality.
That is why I regret that I have previously made plans for that date. Perhaps we can
rearrange for sometime next week.

Thanks again for the invitation. I look forward to seeing you soon.

Best regards,

Tony Montana
To,

Ms Patricia Coleman
Customer Care Manager
Joy Fruits Cosmetics
Atlanta

Date (Date on which letter is written)

From,

Suzanne Menesses
Atlanta

Sub: Requesting information on Wheat germ products

Dear Ms Coleman,

I would like to bring to your kind notice that your recently launched wheat germ range is
capturing the market at a very fast pace. I have been your customer for the past six years
and always trust the quality of your products. They indeed are effective too. I am keen to
buy this wheat germ range of yours, so I would request if you could send me detailed
information regarding this range. I am sure this would also be equally effective, but just
want to reassure regarding the same.

I hope you will consider my request and send me catalogue regarding this range.

Thanking you,

Yours sincerely,

Suzanne Menesses
Types of Technical Reports

Technical-background report. The background report is the hardest to define but the
most commonly written. This type of technical report provides background on a topic--for
example, solar energy, global warming, CD-ROM technology, a medical problem, or U.S.
recycling activity (see Figure 2-2 for more topic ideas). However, the information on the
topic is not just for anybody who might be interested in the topic, but for some individual
or group that has specific needs for it and is even willing to pay for that information. For
example, imagine an engineering firm bidding on a portion of the work to build a
hemodialysis clinic. The engineers need to know general knowledge about renal disease
and the technologies used to treat it, but they don't want to have to go digging in the
library to find it. What they need is a technical background report on the subject. (For
details on contents, organization, and format, see the section on technical-background
reports.)

Instructions. These are probably the most familiar of all the types of reports. Students
often write backup procedures for the jobs they do at their work. Others write short user
manuals for an appliance, equipment, or program. If there is too much to write about, they
write about some smaller segment--for example, instead of instructions on using all of
WordPerfect, just a guide on writing macros in WordPerfect. (See the details on contents,
organization, and format of instructions.)

Feasibility, recommendation, and evaluation reports. Another useful type of report is

one that studies a problem or opportunity and then makes a recommendation.
A feasibility report tells whether a project is "feasible"--that is, whether it is practical and
technologically possible. A recommendation report compares two or more alternatives
and recommends one (or, if necessary, none). An evaluation or assessment report
studies something in terms of its worth or value For example, a college might investigate
the feasibility of giving every student an e-mail address and putting many of the college
functions online. The same college might also seek recommendations on the best
hardware and software to use (after the feasibility report had determined it was a good
idea). In practice, however, it's hard to keep these two kinds of reports distinct. Elements
of the feasibility and recommendation report intermingle in specific reports--but the main
thing is to get the job done! (For further details on contents, organization, and format, see
the section on feasibility and recommendation reports.)

Primary research report. Primary research refers to the actual work someone does in a
laboratory or in the field--in other words, experiments and surveys. You may have written
a "lab report," as they are commonly called, for one of your previous courses. This is a
perfectly good possibility for the technical report as well. In this type of report, you not
only present your data and draw conclusions about it, but also explain your methodology,
describe the equipment and facilities you used, and give some background on the
problem. You can modify this type by summarizing other primary research reports. For
example, you could report on the research that has been done on saccharine. (For further
details on contents, organization, and format, see the section on primary research
reports.)
Technical specifications. In this report type, you discuss some new product design in
terms of its construction, materials, functions, features, operation, and market potential.
True specifications are not much on writing--the text is dense, fragmented; tables, lists,
and graphics replace regular sentences and paragraphs whenever possible. Thus,
specifications are not a good exercise of your writing abilities. However, you can write a
more high-level version--one that might be read by marketing and planning executives.
(For details on contents, organization, and format, see the section on technical
specifications.)

Report-length proposal. As you may be aware, proposals can be monster documents

of hundreds or even thousands of pages. (Please, not this semester.) Most of the
elements are the same, just bigger. Plus elements from other kinds of reports get
imported--such as feasibility discussion, review of literature, and qualifications; these
become much more elaborate. The problem with writing a proposal in our technical-
writing class is coordinating it with the proposal you write at the beginning of the semester
(a proposal to write a proposal, come on!). Several students have set up scenarios in
which they proposed internally to write an external proposal, in which they went after
some contract or grant. (For on contents, organization, and format, see the section
on proposals.)

Business prospectus. If you are ambitious to run your own business, you can write a
business prospectus, which is a plan or proposal to start a new business or to expand an
existing one. It is aimed primarily at potential investors. Therefore, it describes the
proposed business, explores the marketplace and the competition, projects revenues,
and describes the operation and output of the proposed business. (For details on
contents, organization, and format, see the section on business prospectuses.)

PREPRINT: generally a manuscript designed to be circulated among colleques for

review, though they may end up being more formally printed or reviewed by an institution
or even indexed and distributed by a clearinghouse.

CORPORATE "PROPOSAL TYPE" REPORT: for example, a corporate proposal to an

agency when applying for a grant. These are usually proprietary and not publicly
available.

INSTITUTIONAL REPORT: such as the annual or progress reports of government

agencies, foundations, corporations, societies, and laboratories. These reports generally
give a good overview and may include bibliographies.

CONTRACT "PROGRESS REPORT": the largest class of technical reports in

circulation, produced either monthly or quarterly as required by the terms of the research
contract. The information included in the progress report may or may not be contained in
the final report for the contract.
CONTRACT "FINAL REPORT": probably the most valuable technical report, generally
providing a good overview of the research performed under contract, with some editorial
review before release. There is a great variety in the format, distribution, and indexing of
these reports.

"SEPARATE" TOPICAL TECHNICAL REPORT: closest to the journal article in terms of

style and type. Many originate with either the sponsor or staff working on a project, and
may be released as research memoranda, research notes, or technical memoranda.
These reports often appear later in journals in an abbreviated form.

"BOOK" IN REPORT FORM: survey type materials, such as reviews and state-of-the-
art reports. These appear earlier than the commercial book and at lower cost.

COMMITTEE-TYPE REPORT: the findings and conclusions of research by scientific

advisory groups. Most of these reports include bibliographic annotations, but their style
varies greatly. They often have poor distribution and are usually not adequately described
in references. Series designations, for example, are often ignored in descriptions of these
reports.