YP-9118-ELK-0001

INTEGRATED MANAGEMENT SYSTEM MANUAL

INTEGRATED MANAGEMENT SYSTEM MANUAL

YP-9118- ELK-0001

ISO 9001:2015
ISO 14001:2015
OHSAS 18001:2007 (ISO 45001:2018)

Issued by : Serap TABURDAĞITAN

Approved by : İsmail Hakkı BAYDUR

Date : 25.12.2017

REVİZYON GEÇMİŞİ

Rev. Revision Page Clause Paragraph Revision Description

No. Date

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I. FOREWORD................................................................................................................................................ 3
II. COMPANY PROFILE ................................................................................................................................. 4
1. SCOPE ........................................................................................................................................................... 5
2. REFERANCE TO STANDARDS ............................................................................................................... 6
3. DESCRIPTION AND ABBREVIATION .................................................................................................. 6
4. CONTEXT OF THE ORGANIZATION .................................................................................................... 6
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT ................................................. 6
4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES ........... 6
4.3 DETERMINING THE SCOPE OF INTEGRATED MANAGEMENT SYSTEM .............................. 6
4.4 INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESS ..................................................... 6
5. LEADERSHIP .............................................................................................................................................. 7
5.1 LEADERSHIP , COMMITMENT AND CUSTOMER ORIENTATION .......................................... 7
5.2 POLICY..................................................................................................................................................... 8
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES .................................. 8
6. PLANLANNING .......................................................................................................................................... 8
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES .............................................................. 8
6.2 OBJECTIVES AND PLANNING TO ACHIEVE THEM ..................................................................... 9
6.3 PLANNING OF CHANGES .................................................................................................................... 9
6.4 OBLIGATION TO COMPATIBILITY ................................................................................................. 9
7. SUPPORT ................................................................................................................................................. 10
7.1 RESOURCES......................................................................................................................................... 10
7.2 COMPETENCE AND AWARENESS ................................................................................................. 10
7.3 COMMUNICATION ............................................................................................................................ 11
7.4 DOCUMENTED INFORMATION ..................................................................................................... 11
8. OPERATION ............................................................................................................................................ 11
8.1 OPERATIONAL PLANNING AND CONTROL ............................................................................... 11
8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES .................................................................. 12
8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES ............................................. 12
8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES ....... 12
8.5 PRODUCTION AND SERVICE PROVISION .................................................................................. 12
8.6 CONTROL OF NONCONFORMING OUTPUTS............................................................................. 13
8.7 BE READY FOR EMERGENCY SITUATION AND ACTION........................................................ 13
9. PERFORMANCE EVALUATION ......................................................................................................... 13
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION ........................................ 13

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9.2 INTERNAL AUDIT ............................................................................................................................. 14

9.3 MANAGEMENT REVIEW ................................................................................................................. 14
10. IMPROVEMENT ................................................................................................................................. 14
10.1 GENERAL ............................................................................................................................................. 14
10.2 NONCONFORMITY AND CORRECTIVE ACTION ....................................................................... 15
10.3 CONTINUAL IMPROVEMENT ........................................................................................................ 15

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I. FOREWORD

Yüksel Proje has comprehend and assimilated the importance of quality since its foundation. It has
been conveyed to the all employees that the quality is an inseparable part of our products, services
and our daily lives.

Behind the achievements of Yüksel Proje; there is a quality approach based on customer
satisfaction. All processes are structured to meet customer expectations.

In all fields of activity; our company executes its works by giving particular importance to quality,
occupational health and safety, social responsibility and environmental awareness. For this reason,
our employees’ suggestion and idea are always important and priority for us.

ISO 9001 Quality, ISO 14001 Environment and OHSAS 18001 (ISO 45001) OSG management
systems standards we have, are implemented as “Integrated Management System” in our
company. I would like to thank all of our employees for the improvements and developments we
have with implementation of these management systems.

Attila HOROZ

President

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I. COMPANY PROFILE
Yüksel Proje Uluslararası A.Ş. (Hereinafter referred to as Yüksel Proje) that was founded in 1978 is
Turkey's largest engineering and consultancy company. Our company having a many large-scale
projects as national and international provides service in the field of design, construction, supervision
and project management.

Yüksel Proje providing services in 15 countries up to today, was ranked 204th in the world's top 225
design firms according to ENR News Record 2015; in the survey of "Turkey's Top 500 Exporter Services"
organized by Turkish Exporters Assembly take place near the top in the field of consultancy.

Contact Details:

Yüksel Proje Central Office

Birlik Mah. 450. Cad. No: 23 06610 Çankaya/ANKARA
Tel: +90 312 495 70 00
Faks: +90 312 495 70 24
E-posta: yproje@yukselproje.com.tr

Yüksel Proje Branch Office in Istanbul

Balmumcu Mah. Bestekar Şevki Bey Sok. No: 17 Beşiktaş / İSTANBUL
Tel: +90 212 216 26 51
Faks: +90 212 216 26 52
E-posta: yproje@yukselproje.com.tr

OUR SERVICES

DESIGN
High technological opportunities are uses; our design works are aesthetic, economical, functional,
environmental and unique.
CONSTRUCTION SUPERVISION / TECHNICAL CONSULTANCY
We ensure to carry out the construction works in an effective manner, on time and within the
budget according to specification, contract and OHS process taking into consideration
environmental impact.
DESIGN MANAGEMENT
We consider a project holistically, follow up all details in particularly the cost and carry out
process management taking into consideration the efficiency principle.

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1. SCOPE
This manual covers the requirements for sustainability of the integrated management system of
Yüksel Proje.
Required information on how the integrated management system is planned, how it is applied,
what control methods it has, and what precautions are taken for continuous improvement are
described in IMS manual and related documents cited in the book.
Yüksel Proje adopts Plan-Do-Check-Act (PDCA) model to ensure that the Integrated Management
System is systematically implemented in all functions and is able to evaluate opportunities for
continuous improvement.
In the following chart, Integrated Management System’s interaction prepared by PDCA model
under ISO 9001, ISO 14001 and OHSAS 18001 (ISO 45001) standards.

PDCA MODEL
Plan-Do-Check-Act

PLAN DO
(PLANNING) (6) SUPPORT (7)
OPERATION (8)
Customer
conditions Customer
Satisfaction
LEADERSHIP
Context (5)
(4)
Product /
ACT CHECK Service
IMPROVEMENT PERFORMANCE
(10) ASSESSMENT
(9)

Figure 1 – PDCA Model

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2. REFERANCE TO STANDARDS
ISO 9001:2015 Quality Management Systems - Terms
ISO 14001:2015 Environmental Management Systems - Terms
ISO 45001:2018 (OHSAS 18001) Occupational Health and Safety Management Systems - Terms
OSH Legislation
Environmental Legislation
3. DESCRIPTION and ABBREVIATION
KYS : Quality Management System - QMS
ÇYS : Environmental Management System - EMS
İSG : Occupational Health and Safety - OHS
İSGYS : Occupational Health and Safety Management System - OHSMS
EYS : Integrated Management System (IMS)
Integrated Management System (IMS): This system is an integrated, applicable and sustainable
to fulfillment of Quality, Environment and Occupational Health and Safety Management Systems’
requirements.
YP : Yüksel Proje
YPNet : Yüksel Proje Internet Portal
ERP : YP Project Management Program / Document Management Program
4. CONTEXT OF THE ORGANIZATION
4.1 UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT
Yüksel Proje has determined the internal and external way to ensure that the Integrated Management
System can achieve the intended results by meeting the requirements of ISO 9001: 2015, ISO 14001:
2015 and OHSAS 18001 (ISO 45001: 2018) standards.

4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES

Yüksel Proje has determined the related parties having an effect on IMS and the needs / expectations
of these parties. Its continuity is provided with the legal conditions.

4.3 DETERMINING THE SCOPE OF INTEGRATED MANAGEMENT SYSTEM

Yüksel Proje has determined IMS scope and and documented it.

4.4 INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESS

As Yüksel Proje, we found IMS without compromising our sensitivity to our customers, stakeholders
and related parties’ expectations, needs and desires, environmental consciousness, give importance
to our employees and full compliance principle to legally binding obligations and we maintain IMS’s
continuity.

The processes needed for the EMS are determined and described in the process plans. A risk-based
approach has been considered during determining the processes.

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Content of the process plans;

 Process input and output
 Process responsible
 Process interaction
 Process performance criterion
 Process workflow
All related reference documents of all subject under “Article 4” are listed below.
Related Documents:
YP-9118-DDK-0025 QMS Scope Document
YP-9118-DDK-0026 EMS Scope Document
YP-9118-DDK-0027 OHSMS Scope Document
Management Process Plan
ETP 1 (Survey Design) Process Plan
ETP 2 Process Plan
Consultancy and Supervision Service Process Plan
Geotechnical Services Process Plan
Human Resources (Training) Process Plan
IMS Process Plan
5. LEADERSHIP
5.1 LEADERSHIP, COMMITMENT AND CUSTOMER ORIENTATION
Yüksel Proje Executives,
Provide the required resources to Integrated Management System’s implementation,
development, continual improvement of its effectiveness, meet expectations and need of our
customer and stakeholder with top level, effective use of resources, prevention of environmental
pollution and supply of occupational health and safety. Our company executives accept and
confirm that ensuring the continuity of EMS is extremely important in terms of the company’s
works/services and the future development plans. With the effective role and support of the
Executers, formation of awareness for our all employees have been ensured and obligation of the
integrated management system’s implementation has been determined.
Taking consideration the description, Yüksel Proje Executives;
 Provide the continuity of adaptation to IMS conditions and following the updating of these
conditions,
 Policy and measurable objectives have been determined conforming to our strategic feature
and context. Personnel have been adopted it with the trainings in writing and with announcing,
 A risk-based approach has been adopted with IMS during and after all our activities,
 It is verified that IMS is effective and has conformity to the standards / legal requirements and
planned arrangements by our company with the planned activities of the management.

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For Yüksel Proje; all opinions, suggestions and complaints of all stakeholders who are affected
from our activities directly or indirectly, existing and potential customers, institutions and
organizations in the sector have a great importance. Customer satisfaction, suggestions and
complaints are put on our record by individual interviews or relevant person. Our work on
customer satisfaction has been described in article 9 of the Manuel.
5.2 POLICY
Yüksel Proje Executives have created IMS policy and put it in writing which;
 supports the goal, objective and strategic direction,
 provides framework for objective determination
 includes conformity of the conditions determined on the environment and OHS issues and
IMS to continuous improvement,
It is provided that IMS policy is announced to all employees and relevant parties.
5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES
Yüksel Proje Executives determine the duties, authorities and responsibilities of all employees
who plan, direct, implement, control, verify and report their performance directly affecting IMS
and provide full understanding into the company. The organizational structure of the Yüksel Proje
is given as an annex to this manual. The responsibilities and authorities of the employees working
under Yüksel Proje are defined in terms of reference documents. Related records are kept by the
Human Resources Unit.
Related Documents:
Integrated Management System Policy
Annex 1 - Organization Chart
6. PLANLANNING
6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES
Yüksel Proje has considered the following points when planning IMS.
a. To obtain intended outputs of IMS
b. To increase requested effects
c. To prevent or reduce undesirable effects
d. To provide improvement

In parallel with these steps and our compliance obligations, integrated system planning by taking
into consideration of our customers, company, stakeholders and relevant parties’ expectorations
and requests, occupational health and safety, environmental impact and dimensions of the steps,
assessment of predictable and unpredictable emergency, determining the hazards, risks and
opportunities by considering the nature of the work as well as the human factor and taking and
action has been carried out.
It is addressed to the documents related to the procedures covering the details of risk and
opportunities determination, relevant environmental impact, environmental conditions and
waste management activities of environmental impacts.

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6.2 OBJECTIVES AND PLANNING TO ACHIEVE THEM

Yüksel Proje sets the objectives, plans and implements them in the relevant functions and levels
to continuously improve and execute IMS without any disruption.
All process in the article 4.4 identify IMS objectives. The identified objectives are submitted to the
approval during the Review of Management meetings. The objectives are followed by the steps
determined by the experts and controlled by the resources provided by the executives. It is
recorded with the objective follow-up form.
The following aspects are considered in the determination and planning of the objective;
 Compliance with IMS policy
 Measurable
 Compliance with applicable legal requirements
 Observable
 Objective expert
 Resource needs
 How and when will be assessed
6.3 PLANNING OF CHANGES
Yüksel Proje reviews IMS changes, legal obligations, standard changes and required changes in
routine activities and control them to ensure compliance with the terms.
It is addressed to the documents regarding to the procedure covering the details of the planning
and control of changes.
6.4 OBLIGATION TO COMPATIBILITY
It is our priority to meet the legal obligation in planning, implementing, maintaining and
improving of IMS system. In addition to that, conditions and necessities of national & international
standards, effective implementation in the sector and similar external resources must be taken
into consideration.
It is addressed in the related document regarding to the procedure describing the activities
performed for compliance obligations.
Related Documents:
YP-9110-PRS-0013 Hazard and Risk Identification Procedure
YP-9110-PRS-0018 Environmental Extent and Impact Assessment Procedure
YP-9110-PRS-0020 Waste Control Procedure
YP-9111-FRM-0070 Objective Observation Form
YP-9118-PRS-0023 Change Management Procedure
YP-9110-PRS-0014 Compliance to Legal Legislation Procedure

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7. SUPPORT
7.1 RESOURCES
Yüksel Proje Executives have determined the required labor force, machinery/equipment and
financial resources to the needs and expectations of customer, employee and stakeholders under
implement the Integrated Management System, improve its effectiveness, ensure its continuity.
These resources are provided by the Executives.
Human Resources
The personnel performing to work which may affect a product/service quality in Yüksel Proje is
selected among the people who are qualified enough for education, training, skills and experience.
The activities related to the selection and qualification are managed within the procedure referred
to the related document by Human Resource Unit. Also, there is “Personnel Request Form”
prepared by our software group department depending on the procedure.
Infrastructure and Work Environment
The work environment and infrastructure where required environment to fulfill the work and
responsibilities of Yüksel Proje Employees are provided. Ergonomic work environment (heat,
light, sound, etc.), proper software/ programs and equipment have been provided to work
efficiently of all personnel.
Monitoring and Measurement of the Resources
Use of monitoring and measuring equipment, control and follow are under responsibility of
“Ground Laboratory” Unit in Yüksel Proje. Our ground laboratory has TS EN ISO/IEC 17025
certificate and meets all required standards.
Corporate Information
Yüksel Proje is one of the leading engineering and consultancy companies in the Turkey with its
services provided during the period from 1978 to the present day. In this scope, the company has
gained the experience and knowledge in a great extent.
Yüksel Proje has created its corporate memory via special programs produced by the software
group in order to share in company and be accessible when it is necessary. All correspondence
from the company or out of the company, project information and documents, Quality,
Environment and OHS systems` information and document via ERP software are accessible and it
has a great achieve capacity.
7.2 COMPETENCE AND AWARENESS
Yüksel Proje attaches a particular importance to the employees because of the most valuable
resource. The maximum qualification, authorization and responsibilities, which the personnel
must have, have been identified by taking into consideration of their position in the organizational
structure and these have been documented in the Terms of Reference. These qualifications are
taken into account when recruiting personnel. The qualifications and competencies that the staff
must have are determined in the Personnel demand software.
In order to evaluate and increase sufficiency of the employees, the Human Resources/Training
Process has been created within Integrated Management System. Orientation Training,
Occupational Health and Safety Training and Basic Integrated System Training are provided by
our company before each of employees start to the work. Participation in internal / external
trainings, conferences, seminars of our personnel is provided when required.

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7.3 COMMUNICATION
Yüksel Proje has determined the internal and external communication issues and described them
in the related procedure. The communication are performed via meetings, announcements, face-
to-face communication, e-mail, etc.
In our company, information and documents that may be prepared by us or from outside of the
company related to both the Quality Management System, the Occupational Health and Safety and
the Environmental Management System are announced to our personnel, stakeholders and
relevant partied when the assessment by Quality System Expert and Executives approved them.
7.4 DOCUMENTED INFORMATION
The methods and the records after implementation covering quality increase of Integrated
Management System which has been created in parallel with the reference standards and legal
obligations, to keep occupational health and safety and to raise environmental awareness have
been documented in Yüksel Proje.
Our document management are controlled via ERP software. The following topics are followed in
ERP:
 Document definition and format
 Revision changes
 Review after changes
 Confirmation
 Distribution, access and announcement
 Keeping etc.

Quality System Expert provides the update, distribution and announcement of IMS documents in
electronic environment. After approved, the document published in ERP/YPNet are announced to
all personnel via the same program. This announcement is made by both using the program
feature and e-mail when required.
All issues regarding to control of documented information and management are described the
procedure referenced in the related document.
Related Documents:
YP-9118-PRS-0032 Personnel Demand and Assessment Procedure
TS EN ISO/IEC 17025 Test and Calibration Laboratory Certificate
YP-9110-PRS-0005 Human Resources Procedure
YP-9110-PRS-0019 Communication Procedure
YP-9111-PRS-0001 Document Control Procedure
YP-9111-PRS-0004 Records Control Procedure

8. OPERATION
8.1 OPERATIONAL PLANNING AND CONTROL
Yüksel Proje has determined the required process to meet requirements for products and
services. The determined processes carry out their activities within PDCA Model.
It is described what the processes are in article 4.4 and it is addressed to the relevant documents.

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8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES

Relation process between our company and customer has been described in the article of 9.1
under the manual. In project-based communication: after the Deputy General Manager,
Design/Group Coordinator creates a contact point with the employer until a contract is signed.
Following of tender and contract terms by our National and International Tender Departments is
provided by considering the following aspects.
a. The conditions specified by the customer, including the conditions for the activities during
a submission and after submission.
b. The conditions which are not declared by the customer but the conditions specified or
known and being necessary for intended use.
c. The legal and regulatory requirements related to the product,
d. Additional conditions determined by the company.

8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES

The product of Yüksel Proje related to Survey and Design Process is a result of design and
development activities. For that reason; all activities related to design and development also cover
product monitoring and measurement activities.
At the same time, Yüksel Proje R&D Center has been found and the company continues the
design and development studies in the field of activity. R&D Center is approved by the “Ministry
of Science, Industry and Technology”
Design and development methods are described in the relevant procedure.
8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES
Yüksel proje has determined the procurement conditions in order to be appropriate procured
products. Also, the firms (suppliers) providing product and service are evaluated considering
their ability to provide product and service and selected accordingly. The relevant records are
kept under referenced procurement procedure.
8.5 PRODUCTION AND SERVICE PROVISION
Yüksel Proje has planned and operated to provide production and service under controlled
conditions with the process plans. When the controlled conditions can be applies, the process
plans are provided by referring to the following documents:
a. Information describing product properties,
b. Work instruction when required,
c. Use of appropriate equipment,
d. Use of monitoring and measuring equipment
e. Implementation of monitoring and measurement
f. Implementation of release, delivery and post-delivery activities

Identification and Followability

Identification and followability of Survey and Design Process are provided via ERP software.
The definitions of the consultancy and supervision process are made in accordance with the
contractual requirements.

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Customer Property and Protection

Yüksel Proje is attentive towards a customer property as long as the project is under its control
or used. These are the assets related to the working & office environment provided during a
consultancy and supervision process.
In a survey and design process, the issues related to the intellectual property protection and keep
them from any third parties provided by a customer are applied as specified in the contracts, if
any. The related customer assets are introduced to the process employees and compliance to the
issues relevant to the privacy are provided.
8.6 CONTROL OF NONCONFORMING OUTPUTS
Yüksel Proje provides the identification and control of products that do not meet the specified
requirements to prevent accidentally use or delivery. Non-compliance Control Procedure
including responsibilities and authorities related to controls and improper product, have been
prepared and is implemented.
8.7 BE READY FOR EMERGENCY SITUATION AND ACTION
Our company has identified any potential emergencies like potential risks and hazards to provide
occupational health and safety and proactive & reactive methods and their impact on the
environment have been identified considering our stakeholders and the relevant parties. The
potential precautions and necessary action in the situation of emergency have been documented
and recorded.
Related Documents:
YP-9110-PRS-0007 Design and Development Procedure
YP-9110-PRS-0006 Administrative Affairs Procedure
YP-9110-PRS-0022 Procurement Procedure
YP-9110-PRS-0010 Non-compliance Control Procedure
YP-9110-PRS-0015 Emergency Procedure
9. PERFORMANCE EVALUATION
9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION
The performance of the Integrated Management System in our company including identification
of a negative situation like internal audits, attaining the objectives assessment, accident etc,,
corrective actions and customer feedbacks system are measured and monitored by the records as
a result of the activities performed to review meetings by the executives and improve the system.
Customer Complaint and Satisfaction Evaluation
All complaints coming from written and/or verbally to Yüksel Proje are evaluated and followed.
If the complaint is communicated verbally, the employer who receive a complaint will inform the
quality system specialist. If the actions are decidable for the complaint, related group manager
will decide the actions. In cases when they cannot decide, the decision is made by discussing with
the executives. The quality system specialist initiates a request for corrective action in relation to
complaints received and transmit the relevant unit.
In the activities related to the satisfaction questionnaire, we assess the customer satisfaction due
to the low performance of the customers and we also assess that the non-conformance founded
in the provisional acceptance, final acceptance and work completion certificates by the Client
under the state tender. Additionally, date is received to measure their satisfactions for request

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and complaints in our interviews as written or verbal (with face to face, telephone, e-mail or social
media). Negative or positive news in the social media as written or visual are assessed by the
executives and precautions are taken if necessary.
Notifications of customer feedback are evaluated at the executives` review meetings. Yüksel Proje
analyses the data obtained the effectiveness and continuous improvement of the IMS. The data is
analyzed with using written analyses, bar chart and histograms by the quality system expert.
Before revive of the method, it is recorded with the Management System Performance Report.
Assessment of Conformity
Assessment of conformity has been described in the article 6.4 of the manual and it has been
addressed in the document related to the procedure describing the activities performed.
9.2 INTERNAL AUDIT
Intercompany audits are planned, implemented and ensured it`s continuity to be determined the
system effectiveness and verified the execution of the system in accordance with the regulations
determined in the system documentation of the activities related to IMS
9.3 MANAGEMENT REVIEW
the Management Review Meeting will be held to ensure the continuity, conformity, adequacy and
effectiveness of the Integrated Management System with participation of Yüksel Proje Executives.
When required;
Determination of the agenda, the keeping of the records of the decisions taken and the
announcement to the relevant departments, the keeping of the original documents of the minutes
of the meeting, following of the decisions, coordination and controlling of them are carried out
The Quality System Expert. The records obtained from the review of the Executives are kept.
Related documents:
YP-9110-PRS-0014 Compliance to Legal Legislation Procedure
YP9110-PRS-0009 Internal Audit Procedure
YP9118-PRS-0024 Management Review Procedure
10. IMPROVEMENT
10.1 GENERAL
Yüksel Proje identifies and implements the required opportunities to increase performance and
effectiveness of the IMS, prevent or reducing unnecessary printouts.
The necessary improvements are planned to the result of the following activities:
 Assessing risks and opportunities
 Environmental and impact analysis
 OSH hazard identification and risk assessment
 Monitoring, measurement, analysis and evaluation
 Assessment of conformity
 Internal audits
 Reviewed by Executives

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10.2 NONCONFORMITY AND CORRECTIVE ACTION

The points related to take precautions and identify responsibilities to avoid causes of
nonconformities identified in Yüksel Proje and to prevent repetition are described and they
described in the referenced procedures.
In the procedure:
a. Analyzing nonconformity (ies) and identifying the reasons of it, and taking necessary
precautions to prevent reoccur,
b. Determination of OSH deficiencies and other factors that may cause or contribute to
accidents and incidents,
c. Determining the importance to reduce the environmental impact of nonconformities,
d. Record corrective action results after nonconformity,
e. Review of the effectiveness of corrective actions
f. The requirements related to change in IMS, if necessary, due to nonconformity and
corrective action result are described.
10.3 CONTINUAL IMPROVEMENT
Continuous improvement activity is the basis of the integrated management system. The
effectiveness of the IMS is constantly monitored and improved with process targets, data analysis,
internal audits and executives review.

Related Document:
YP-9110-PRS-0017 Incident - Accident Reporting Procedure
YP-9110-PRS-0011 Corrective Action Procedure
EYS (IMS) Process Plan

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