CANARA BANK

HISTORY
Ammembal Subba Rao Pai, a philanthropist, established the Canara Hindu Permanent
Fund in Mangalore, India, on 1 July 1906.[6] The bank changed its name to Canara Bank
Limited in 1910 when it incorporated.
Canara Bank's first acquisition took place in 1961 when it acquired Bank of Kerala. This had
been founded in September 1944 and at the time of its acquisition on 20 May 1961 had three
branches. The second bank that Canara Bank acquired was Seasia Midland Bank (Alleppey),
which had been established on 26 July 1930 and had seven branches at the time of its
takeover.[7]
In 1958, the Reserve Bank of India had ordered Canara Bank to acquire G. Raghumathmul
Bank, in Hyderabad. This bank had been established in 1870, and had converted to a limited
company in 1925. At the time of the acquisition G. Raghumathmul Bank had five
branches.[8] The merger took effect in 1961.[9] Later in 1961, Canara Bank acquired
Trivandrum Permanent Bank. This had been founded on 7 February 1899 and had 14 branches
at the time of the merger.[9]
Next, Canara Bank acquired four banks in 1963: the Sree Poornathrayeesa Vilasam
Bank, Thrippunithura, Arnad Bank, Tiruchirapalli, Cochin Commercial Bank, Cochin,
and Pandyan Bank, Madurai. Sree Poornathrayeesa Vilasam Bank had been established on 21
February 1923 and at the time of its acquisition it had 14 branches. Arnad Bank had been
established on 23 December 1942 and at the time of its acquisition had only one branch. Cochin
Commercial Bank had been established on 3 January 1936, and at the time of its acquisition
had 13 branches.[9]
The Government of India nationalised Canara Bank, along with 13 other major commercial
banks of India, on 19 July 1969. In 1976, Canara Bank inaugurated its 1000th branch. In 1985,
Canara Bank acquired Lakshmi Commercial Bank in a rescue. This brought Canara Bank some
230 branches in northern India.
In 1996, Canara Bank became the first Indian Bank to get ISO certification for "Total Branch
Banking" for its Seshadripuram branch in Bangalore. Canara Bank has now stopped opting for
ISO certification of branches.

VISION AND MISSION

VISION

To emerge as a ‘Preferred Bank’ by pursuing global benchmarks in profitability, operational

efficiency, asset quality, risk management and expanding the global reach.
MISSION

To provide quality banking services with good customer care, create value for all stakeholders
and continue as a responsive corporate social citizen.
OBJECTIVES
 To Identify, Motivate and Train Women Entrepreneurs.
 To Conduct General and Skill Development Programmes (EDPs) for different Target Groups.
 To Assist Potential Women Entrepreneurs to start/establish/run an Enterprise professionally.
 To Guide Existing Entrepreneurs in improvisation modernization of an existing unit.
 To co-ordinate with Government/Voluntary organizations engaged in promoting entrepreneurship a
 To offer counseling services to the Entrepreneurs existing as well as prospective.
 To popularize the concept of Self Help Groups' among women as well assist them in formation of S
trainings.

SYMBOL

SLOGAN
ORANIZATIONAL STRUCTURE

Board Of Directors Name Designation Mr.T N Manoharan Chairman Mr.Matam Venkata Rao Executive Direct
Executive Director Ms.A Manimekhalai Executive Director Mr.Suchindra Misra Government Nominee Directo
Managing Director & CEO Mrs.P V Bharathi Managing Director & CEO Mr.R Kesavan Nominee Director Mr.
Director Mr.Venkatachalam Ramakrishna Iyer Shareholder Director Key Executives Name Designation Mr.M S
Manager Mr.P Vithoba Asst. General Manager Mr.V Ramachandra Chief Financial Officer Mr.Vinay Mohta C

HEAD QUARTERS

Sl No. Contact Nos. EPABX

1. Canara Bank, 080- 22221581/582/0490/0491/1788/ 1789/

Head Office, 1790/1984/1985/1986
Bangalore

2. Call Centre, HO Toll Free No. 1800 425 0018 (24x 7 works all the
days except on 15th Aug, 2nd Oct & 26th Jan)
NODAL EXECUTIVES APPOINTED UNDER BANKING OMBUDSMAN
UPDATED AS ON 29/09/2018

SL CIRCLE NAME OF THE DETAILS TEL

N NODAL NO.
O EXECUTIVE

1 AHMEDABAD SRI A P RAO DIVISIONAL MANAGER 079-

CANARA BANK 275830
CIRCLE OFFICE 29
P B NO. 4070, NARAYAN
CHAMBERS BUILDING,
GROUND FLOOR
NEAR NEHRU BRIDGE,
ASHRAM ROAD
AHMEDABAD- 380 009
bsaprao@canarabank.com

2 BANGALORE SHRI N DIVISIONAL MANAGER 080-

GANGADHAR CANARA BANK 253266
CIRCLE OFFICE 33
SPENCER TOWERS
NO.86, M G ROAD
BANGALORE- 560 001
gangadharn@canarabank.com

3 BHOPAL SRI PRADEEP ASSISTANT GENERAL 0755-

A MANAGER 255914
DESHPANDE CANARA BANK 2
CIRCLE OFFICE
PARYAWAS
BHAWAN,BLOCK NO 3
5TH FLOOR, ARERA HILLS,
JAIL ROAD
BHOPAL- 462 011
pradeepad@canarabank.com

4 BHUBANESHW SMT DIVISIONAL MANAGER 0674-

AR SANDHYA R CANARA BANK 239140
MOHANTY CIRCLE OFFICE 1
1ST FLOOR, RED CROSS
BHAVAN
SACHIVALAY MARG, PB 104
BHUBANESHWAR- 751 007
 sandhyarm@canarabank.com

5 CHANDIGARH SRI SOHAN ASSISTANT GENERAL 0172-

LAL MANAGER 260525
CANARA BANK 8
CIRCLE OFFICE
CIRCLE OFFICE BLDG,
3RD FLOOR
PLOT NO.1, SECTOR 34A
CHANDIGARH- 160 022
sohanlal@canarabank.com

6 CHENNAI DIVISIONAL MANAGER 044-

SRI S
CANARA BANK 243383
HARIHARA
CIRCLE OFFICE 71
N
524, ANNASALAI,
TEYNAMPET
CHENNAI- 600 018
hariharans@canarabank.com

7 DELHI SRI RAJESH DIVISIONAL MANAGER

KUMAR CANARA BANK 011-
CIRCLE OFFICE 262945
8TH FLOOR, ANSAL 85
TOWERS
38, NEHRU PLACE
NEW DELHI- 110 019
rajeshkumar10
@canarabank.com

8 GUWAHATI SRI MANOJ DIVISIONAL MANAGER 0361-

KUMAR JHA CANARA BANK, 252990
CIRCLE OFFICE, 0
DWARAKAPURI,FIRST
FLOOR,
BORA SERVICE, ULUBARI
GUWAHATI- 781 007
manojkumarjha@canarabank.co
m

9 HYDERABAD SRI A B ASSISTANT GENERAL 040-

PRASAD MANAGER 234218
CANARA BANK 02
CIRCLE OFFICE
3-5-879 RUBY HOUSE
OPP. OLD MLA QUARTERS,
HIMAYAT NAGAR
 HYDERABAD- 500 029
prasadab@canarabank.com

10 JAIPUR DIVISIONAL MANAGER 0141-

SRI ASHOK
CANARA BANK 222982
KUMAR
CIRCLE OFFICE 3
SHARMA
ORBIT MALL, CIVIL LINES,
AJMER ROAD
JAIPUR- 302 006
ashoks@canarabank.com

11 KARNAL SRI CAROLUS DIVISIONAL MANAGER 0184-

TIRU CANARA BANK 226542
CIRCLE OFFICE, 3
P O NO.22, BAY SITE-17-18,
SECTOR-12
KARNAL- 132 001,
HARYANA
carolustiru@canarabank.com

12 KOLKATA SRI UJJAL DIVISIONAL MANAGER 033-

SINHA CANARA BANK 228315
CIRCLE OFFICE 05
P.B. NO. 9087, 21, 6TH FLOOR
CAMAC STREET
KOLKATA- 700 016
ujjalsinha@canarabank.com

13 LUCKNOW SRI U K DIVISIONAL MANAGER 0512-

DUBEY CANARA BANK 230780
CIRCLE OFFICE 6
VIPIN KHAND
NEAR SANGEETHA NATYA
ACADEMY
GOMATI NAGAR
LUCKNOW- 2303207
ukdubey@canarabank.com

14 MADURAI SRI S DIVISIONAL MANAGER 0452-

CHELLADUR CANARA BANK 233588
AI CIRCLE OFFICE, 8
ST. MARYS CAMPUS
EAST VELI STREET
MADURAI- 625 001
chelladurais@canarabank.com
15 MANGALORE SMT DIVISIONAL MANAGER 0824-
LYNETTE SL CANARA BANK 244031
PINTO CIRCLE OFFICE 9
CANARA BANK BUILDING
LIGHT HOUSE HILL
BALMATTA ROAD
MANGALORE- 573 001
lynetteslpinto@canarabank.com

16 MUMBAI SRI DIVISIONAL MANAGER 022-

NAGARAJU CANARA BANK 265353
CIRCLE OFFICE 65
CANARA BANK BUILDING
2ND F1 A WING C-14 G
BLOCK
BANDRA KURLA COMPLEX
BANDRA EAST
MUMBAI- 400 051
nagaraju@canarabank.com

17 PATNA SRI S BINAY DIVISIONAL MANAGER 0612-

KUMAR CANARA BANK 232015
CIRCLE OFFICE 6
P.B.NO. 193, LUV-KUSH
TOWERS
EXHIBITION ROAD
PATNA- 600 001
binaykumar@canarabank.com

18 PUNE SRI H R DIVISIONAL MANAGER 020-

JAGADALE CANARA BANK 255306
CIRCLE OFFICE 04
790 (PART) SHIVAJI ROAD
NEAR MANGALA THEATRE
SHIVAJI NAGAR, PUNE-
411005
hrjagadale@canarabank.com

19 RANCHI SRI DIVISIONAL MANAGER 0651-

MAHAMAYA CANARA BANK 233217
PRASAD ROY CIRCLE OFFICE 6
KAUSHALYA CHAMBER, P
PCOMPOUND
 MAIN ROAD
RANCHI- 834 002
mahamayaproy@canarabank.co
m

20 TRIVANDRUM SRI P ASST. GENERAL MANAGER 0471-

GOPALKRISH CANARA BANK , CIRCLE 233119
AN NAIR OFFICE 2
TC 26/273 (1), M B ROAD,
POST BOX NO. 5604
TRIVANDRUM- 693 039
pgopalakrishnannair@canaraban
k.com

21 VIJAYAWADA SHRI D DIVISIONAL MANAGER 0866-

SRINIVAS CANARABANK 242888
CIRCLE OFFICE 5
VIJAYAWADA
srinivasd@canarabank.com

22 CUSTOMER SRI. P R ASSISTANT GENERAL 080-

SERVICE YESHODHAR MANAGER 221155
SECTION, CANARA BANK, SP&D 26
HEAD OFFICE WING,
BANGALORE HEAD OFFICE, NO. 112, JC
ROAD
BANGALORE- 560
002 hocss1@canarabank.com

23 CARD SRI. KNC DIVISIONAL MANAGER 080-

DIVISION, BHATT CANARA BANK, CARD 255947
DIGITAL DIVISION, DBS 23
BANKING WING,NAVEEN COMPLEX,
SERVICES M G ROAD
WING, TRINITY
HEAD OFFICE CIRCLE,BANGALORE- 560
BANGALORE 001
bhatt_knc@canarabank.com
FINANCAL ASPECTS
Mar '18 Mar '17 Mar '16 Mar '15 Mar '14

12 mths 12 mths 12 mths 12 mths 12 mths

Income
Interest Earned 41,252.09 41,387.64 44,022.14 43,750.04 39,547.61
Other Income 6,942.85 7,554.40 4,875.23 4,550.25 3,932.76
Total Income 48,194.94 48,942.04 48,897.37 48,300.29 43,480.37
Expenditure
Interest expended 29,088.76 31,515.87 34,258.77 34,086.37 30,603.17
Employee Cost 5,444.11 4,915.09 4,445.88 4,274.26 3,672.38
Selling, Admin & Misc Expenses 17,439.27 11,061.62 12,835.57 6,809.98 6,538.16
Depreciation 445.05 327.54 169.96 427.06 228.47
Operating Expenses 9,557.95 8,512.28 7,491.93 7,263.56 6,081.01
Provisions & Contingencies 13,770.48 7,791.97 9,959.48 4,247.74 4,358.00
Total Expenses 52,417.19 47,820.12 51,710.18 45,597.67 41,042.18
Mar '18 Mar '17 Mar '16 Mar '15 Mar '14

12 mths 12 mths 12 mths 12 mths 12 mths

Net Profit for the Year -4,222.24 1,121.92 -2,812.82 2,702.62 2,438.19
Profit brought forward -2,748.90 0.00 0.00 0.00 0.00
Total -6,971.14 1,121.92 -2,812.82 2,702.62 2,438.19
Equity Dividend 0.00 0.00 0.00 540.97 507.38
Corporate Dividend Tax 0.00 0.00 0.00 110.76 86.23
Per share data (annualised)
Earning Per Share (Rs) -57.58 18.78 -51.80 56.87 52.86
Equity Dividend (%) 0.00 10.00 0.00 105.00 110.00
Book Value (Rs) 396.59 474.01 481.75 556.68 522.96
Appropriations
Transfer to Statutory Reserves 63.92 1,058.00 0.00 2,050.90 1,844.58
Transfer to Other Reserves 0.00 0.00 0.00 -0.01 0.00
Proposed Dividend/Transfer to Govt 0.00 0.00 0.00 651.73 593.61
Balance c/f to Balance Sheet -7,035.06 63.92 -2,812.82 0.00 0.00
Total -6,971.14 1,121.92 -2,812.82 2,702.62 2,438.19

MARKETING ASPECTS
Canara Bank has been able to achieve numerous milestones and has an unmatched reputation
as one of the most proficient banks in India. It boasts of excellent services and a
diverse portfolio of products that include-

 Under Personal Banking it provides loans, life insurance, home loans, personal loans,
loan against properties, overdrafts, general insurance, mutual funds etc.
 Corporate Banking includes TUF schemes, electronic tax, loans and advances, services
related to cash management, deposits and accounts, merchant banking, IPO monitoring
and syndication services
  NRI Banking includes arrangement for rupee drawings, remit-money scheme and
remittances scheme
 SME Credit and Priority include SME business, Priority credit, consultancy services
pertaining to agriculture, social banking, rural development and entrepreneurship
development programme for females
 Bank Deposits include schemes like Canara Champ, Canara Saral, savings bank a/c
Gold, current account, savings-bank deposits
 Loans include housing loan, loan for pensioners, personal needs and against mutual
funds/ shares, educational loan, vehicle loan and agricultural loan

Place in the Marketing Mix Of Canara Bank

Canara Bank has a wide network of branches that are spread across all parts of India to provide
numerous services to its customers. It has nearly 5784 branches by the end of the year 2015
and its ATM numbers were at 9153 at 4081 centres. Canara Bank was the first bank to go for
ATM Network at inter-city level and to issue credit cards for farmers.

RELATED TOPIC Marketing Mix Of MTR Foods - MTR Foods Marketing Mix

In the year 1976 its international division was established and offices were located at numerous
places in the world like New York, Dubai, South Africa, Bahrain, Doha, Shanghai, Moscow,
Hong Kong and London. Bank undertook a major initiative that included moving all its
branches towards a single-software-platform and it has successfully completed the first phase
of its initiative recently. Canara Bank has set-up e-lounges in selected 172 branches equipped
with high technology.
 Price in the Marketing Mix Of Canara Bank

Canara Bank has a competitive pricing policy as it is determined to become customer friendly.
It has kept its rate of interest lowest for deposit accounts and provides special benefits to senior
citizens and farmers. Minimum average balance every month is only INR 500 in rural areas
and in urban areas it is INR 1000. Canara Bank also provides various services for its customers.
Local cheques are cleared on the same day and multi-city chequebooks are issued that are
payable at all branches within India.

Instant credit is provided to its loyal customers who have a satisfactory record and service
charges levied by a bank are very small so as not to burden its customers. Canara Bank also
provides lockers to its customers where they can keep valuables safely. These come in four
sizes very large, small, large and medium and their rental vary according to their size.
Enrolment and annual fee on their credit cards are also quite less compared to other banks and
bank also provide debit cards to its customers that can be used at any of their ATMs and also
at ATMs that have been associated with them.

HUMAN RESOURCE ASPECTS

Human Resources Development envisages the growth of the individual in tandem with the
organization and aims to achieve synchronization in a bid to attain the goals set out. It also,
inter-alia, aims at the upliftment of the individual by ensuring an enabling environment to
develop capabilities and to optimize performance. The organization, on its part, would
endeavour to tap individual talents and through various initiatives, ingrain in its human
resources, a sense of job satisfaction that would, with time, percolates down the line.
Our Bank has, over the years, taken a series of initiatives in ensuring the development of our
human resources and a number of time – tested systems have been put in place to hone
employee talent and equip them to take the vigours of office and take the measure of the
competition. That we have been largely successful in our endeavour is a testimony to the
efficacy of our well crafted systems:

 Entry Interview
 Training System
 Incentives for Self Development
 Employee Suggestion Scheme
 Staff Meeting
 Study Circle
 Brainstorming Sessions
 Exit Interview
 Entry Interview

Entry Interview assumes great significance as it is the first step in the process of enfolding the
new entrant in the warmth embrace of "Canbank Family Culture". The pride of being a part of
our institution goes a long way in moulding our best asset the human resource. The system of
"Entry Interview" paves way for this. Objectives of the system is
 To introduce the new entrant to the history, ethos, culture, tradition and work ethics of the
Bank.
 To show concern for proper settlement of the new entrant at the work place and to ensure full
devotion to work.
 Proper introduction of the new entrant to all the employees and to create a feeling of oneness
and a sense of belonging so that the process of emotional integration is fast and smooth.
 To lay a firm foundation for enriching partnership between the new entrant and the
organization.

 Training System

The Visionaries of our Bank had, long back, foreseen the importance of imparting professional
training to our employees for efficient working. As a result, 'Bangalore School of Training', the
in house training centre of the Bank, was born on 12.04.1954. Today, our Training system has
an Apex College, viz., The Staff Training College (STC) at Bangalore with 24 Regional Staff
Training Colleges (RSTCs) spread across the country for effective in-house and cost beneficial
training. The Apex College at Bangalore is the epicenter of training, involving itself in
designing, conducting and evaluating the in-house training programmes and getting feedback
on post training utilization. It has Core Group of faculty dealing in these aspects. HR&OD
Section, Human Resources Wing, HO, co-ordinates with the functions of STC and also takes
care of external, in-company and foreign training of employees and executives.

 Incentives for Self Development

Knowledge Management of Human Resource is crucial for any business organisation to face
the challenges of competition and to march ahead in the field. As knowledge is power, constant
updation of knowledge is essential. Besides, the well established and constantly reviewed
training system, we have certain incentive schemes as HR initiatives for self development of
our employees.

 Employee Suggestion Scheme

Employees are the 'Back Bone' of any organisation. Systems & procedures are implemented
and new & innovative products are delivered through them. They are the ones who are in
 constant touch with clients and customers. Hence, they can pinpoint as to where exactly the
shoe pinches and are capable of giving their suggestions and ideas for improving the systems,
procedures, services, products, etc. To facilitate this, we have a HRD system of 'Employee
Suggestion Scheme' in place. This aims at kindling innovative spirit of the employees and
recognizing their valuable contributions by way of feasible suggestions.

 Staff Meeting

Staff Meeting is one of the oldest format HRD systems of the Bank. It is the most useful
participative forum at branch/unit level enlisting involvement of all the employees at all cadres
in the effective functioning of the branch/office. It is a free forum for two way communication
facilitating both individual development and organizational effectiveness. The concept
basically aims at Group Synergy, Team Building, Open Culture, Family Feeling and Talent
Recognition which individually and cumulatively benefits the organisation.

 Study Circle

The concept of Study Circle aims at self development of employees by instilling a desire to
acquire/update knowledge, information and experience. It also kindles and triggers thinking
and learning process, thus facilitating personality development. This is an innovative HRD
practice of the Bank, envisaging enrichment of general knowledge, enabling multifaceted
development of employees, giving an opportunity to employees to discover their talent, come
out of their cocoon and exhibit the same. Added advantage is that the same is arranged at the
doorstep of the employees for their benefit.

 Brainstorming Sessions

This is an old and useful technique for generating ideas and suggestions on a topic of relevance
so as to generate different possible solutions to a problem by stimulating thinking and
imaginative power of employees. This common technique is well utilized by our Bank,
involving employees at all levels and cadres. Having faith in collective wisdom of employees,
we have adopted the Brainstorming technique to generate ideas from a cross section of
employees on corporate topics of relevance.

 Exit Interview

The concept enables to bid a 'Warm Farewell' to exiting employees, remembering their long
association, respecting their vast experience and considering their valuable suggestions for
organizational benefit. It is an old and well conceived HRD system of the Bank which needs
focussed attention to build better employer – employee relationship and to ensure post
retirement association with the Bank by way of business and propagation of goodwill.
PRODUCTS

A public sector bank Canara Bank was established in the year 1906 by Shri AmmembalSubba
Rao Pai at the city of Mangalore. Since then the bank has been serving its customers
dedicatedly reaping profits year on year. Today, the bank boasts of having over 5727
branches all across the country. With over 9132 ATMs covering more than 4036 centers the
bank’s presence can be felt all round the country. The bank has won many awards and also
has its branches abroad in various countries like USA, UK, UAE, Russia, China, Hong Kong,
South Africa and Bahrain.

Credit Cards

Canara Bank offers a range of credit cards to its customers both in association with Visa and
Master Card. Each affiliate offers different categories of cards which are:

 VISA Credit Cards – there are two types of different cards which are affiliated with
VISA. These cards include:

o Classic
o Gold
 Master Card Credit Cards – under this variety, the bank has three types of cards which
are:

o Standard
o Gold
o World
 Corporate Credit Card – Canara Bank also offers the facility of Corporate Credit Card
which are meant for corporate employees of organizations.

Debit Cards

Canara Bank also offers Debit Cards to its accountholders which enable them to make
transactions without carrying physical cash. The cards under the Debit Card variety include:

 Canara Bank Debit Card – this card comes in both variants of a VISA card, Rupay
card or a Master Card
 Canara Bank Platinum Debit Card – this is a premium card for customers who have a
high balance in their savings accounts maintained with the bank.
 Canara Bank Campus Card – this debit card is designed and offered to students who
are studying to meet their banking needs.
Savings Accounts and their rate of interest

Canara Bank offers the facility of Savings Accounts to its customers so that they can carry
out the basic banking activities easily. The types of accounts offered to customers of the bank
are:

 Savings Bank Account - this is a simple savings account which can be opened by
anyone. The account caters to the banking needs of every individual through various
facilities which it offers.
 Canara Champ Deposit Scheme – a saving bank account specially designed for
children so that they may learn the basics of banking.
 Canara Basic Savings Bank Deposit Account – an account as per the regulations of
the Reserve Bank of India to provide banking facilities to the common man.
 Canara Small Savings Bank Deposit Account – this account is meant for low-income
group people.
 Canara NSIGSE Savings Bank Deposit Account – a special account developed for the
girl child belonging to the SC/ST category
 Canara Jeevandhara – a savings account for senior citizens
 Canara SB Power Plus – a savings account designed for the premium customers of the
bank who maintain a high balance in their accounts
 Canara Payroll Package Savings Bank Account – saving account designed for the
employees of corporate organizations.
 Canara Junior Savings Account – a savings account for minors which also provides
them with a debit card

All the different variants of the savings account, besides providing banking facility, also
provide accountholders with interest on their balances maintained in the account @4% per
annum.

Fixed Deposits and their rate of interest

Canara Bank also offers Fixed Deposit schemes to its customers so that they can deposit their
surplus cash into these accounts and enjoy attractive rates of return on their investments. The
accounts come in different versions which are:

 Kamdhenu Deposit – a deposit scheme which reinvests the income earned for further
income accrual
 Canara Bank Tax Saver Scheme – a deposit account which saves tax under the rules
of Section 80C as given in the Income Tax Act.
 Recurring Deposits – deposits which can be made every month to facilitate small
savings
  Ashraya Deposit Scheme – a fixed deposit scheme which is meant for senior citizens
giving them higher returns
 Canara Dhanvarsha – another type of recurring deposit scheme for monthly savings
which is flexible in nature
 Fixed Deposit – the traditional fixed deposit account which serves the purpose of
wealth accumulation through interest payments

The interest rate which is granted on these different types of fixed deposit account depend on
the tenure for which the customer holds the money in the account and the amount of deposit
made.

Loans

Canara Bank also offers various types of loan facilities to customers to finance their
respective needs. The various loan products offered by the bank are as follows:

 Housing Loan
 Home Improvement Loan
 Canara Cash
 Canara Vehicle
 Canara Site Loan
 Canara Budget
 Canara Pension
 Teachers Loan
 Swarna Loan
 Canara Rent
 Canara Mortgage
 Canara Jeevan
 Canara Consumer Loan
 Combo Loan Scheme

AWARDS AND ACHIEVEMENTS

Awards/Accolades Received during 2018-19
 Central Vigilance Commission has awarded Canara Bank with ‘Vigilance Excellence Award-
Outstanding’ under Category ‘Timely Completion of Disciplinary Proceedings’ for the year
2018

Awards/Accolades Received during 2017-18

 Received Master card Innovation Award for Canara International Prepaid card under prepaid
segment.
 “Rupay Special” award for being the highest Rupay card issuing bank by NPCI.
 VISA Award on crossing a key milestone on issuance of 1.35 crore VISA debit card.
 Bagged FINNOVITI award for Innovation for CANDI Branch.
 ASSOCHAM Social Banking Excellence Awards 2017 for Governmnet Sponsored Schemes
and Runner-up for Agriculture Banking in the Large Bank Class.
 Golden Peacock Award 2017 for Corporate Social Responsibility from Institute of Directors,
New Delhi.
 Skoch Technologies Growth 2017 for “CANDI”, digital branch.
 Excellent Customer Service Award’ at the 5th SME Excellence 2017 by ASSOCHAM,.
 Best CIO of the Year ” by Computer Society of India for “CANDI” an ambitious digital
banking project of the Bank in the “IT Innovation & Excellence Awards2017”
 Skoch Smart Security awards 2017 for “SIEM” tool.
 Dun and BradStreet Award for 2016-17 adjudging as Best Public Sector Bank –Priority Sector
Lending Bank. Consecutively third time (2014-15, 2015-16 and 2016-17) Bank has been
receiving this Award.
 Certificate of Excellence for exemplary leadership in promoting RSETIs and Certificate of
Excellence for RUDSETI for FY15 & FY16.

Awards/Accolades Received during 2016-17

 Golden Peacock Award 2016 under CSR activities.
 MSME Excellence Award 2017 by Federation of Industrial Trade and Services (FITS)
 ASSOCHAM Social Banking Excellence Awards 2016.
 CSR Leadership Awards 2016 for Best CSR Practices by World CSR Congress
 Corporate Vigilance Excellence Award 2016-17 in Banking Sector, consecutively for the 4th
year, instituted by M/s Institute of Public Enterprise.
 Indy Wood CSR Excellence Award, 2016, for outstanding achievement in Corporate Social
Responsibility (CSR) by Indywood Film Carnival.
 SME Excellence Award for Best SME lending during 2015-16 by ASSOCHAM.
 FICCI CSR AWARD- Social Responsible Bank under Women empowerment for 2016.
 “Star Performer Award 2016” in the 31st Depository Participant Conference.
 Award for excellence, 1st position in MSE lending for FY14 and FY15 by Government of
India.
 “SKOCH ORDER OF MERIT” and “SKOCH SILVER” Awards for Bancassurance &
Empower UPI Mobile App during the 46th Skoch Summit.
 Indy Wood CSR Excellence Award, 2016, for outstanding achievement in Corporate Social
Responsibility (CSR) by Indywood Film Carnival.
 4th SME excellence award by ASSOCHAM.
 National Award for excellence in lending to Micro Enterprises, 1st position for FY14 and 2nd
Position for FY15 by Government of India.
 Best bank Award under PMEGP, South Zone in the field of Khadi and Village Industries for
FY14 and FY15 by Government of India.
 Received “MasterCard Innovation Award” for Canara International Travel Prepaid Card under
Prepaid segment.
 RuPay Special Award for being the highest RuPay Card Issuing Bank by NPCI.
 “Visa Award” on crossing a key milestone on issuance of 1.35 Crore Visa Debit card.
 Dun & Bradstreet Award, 2016, for being the best Public Sector Bank under Priority Sector
Lending and Retail Growth Performance.
 ‘Best Strategy in HR’ & ‘Training Excellence’ – Gold Awards, in 6th Annual Greentech HR
Award 2016.
 ‘SKOCH Order of Merit’ Award for initiatives under Financial Inclusion.
 ‘Special Award for the Best Financial Institution-Gold’ for 7th year in succession by Federation
of Karnataka Chamber of Commerce & Industry (FKCCI).

SIGNIFICANT MILESTONES

1st July Canara Hindu Permanent Fund Ltd. formally registered with a capital of 2000 shares of
1906 50/- each, with 4 employees.

1910 Canara Hindu Permanent Fund renamed as Canara Bank Limited

1969 14 major banks in the country, including Canara Bank, nationalized on July 19

1976 1000th branch inaugurated

1983 Overseas branch at London inaugurated, Cancard (the Bank’s credit card) launched

Takeover of Lakshmi Commercial Bank Limited and Commissioning of Indo Hong

1985
Kong International Finance Limited (now a full fledged branch)

1987 Canbank Mutual Fund & Canfin Homes launched

1989 Canbank Venture Capital Fund started

1989-
Canbank Factors Limited, the factoring subsidiary launched
90

1992- Became the first Bank to articulate and adopt the directive principles of “Good
93 Banking”.

1995- Became the first Bank to be conferred with ISO 9002 certification for one of its branches
96 in Bangalore

2001- Opened a 'Mahila Banking Branch', first of its kind at Bangalore, for catering
02 exclusively to the financial requirements of women clientele.

2002-
Maiden IPO of the Bank
03

2003-
Launched Internet Banking Services
04

2004-
100% Branch computerization
05

2005- Entered 100th Year in Banking Service. Launched Core Banking Solution in select
06 branches. Number One Position in Aggregate Business among Nationalized Banks.
 Retained Number One Position in Aggregate Business among Nationalized Banks.
2006- Signed MoUs for Commissioning Two JVs in Insurance and Asset Management with
07 international majors viz., HSBC (Asia Pacific) Holding and Robeco Groep N.V
respectively.

Launching of New Brand Identity. Incorporation of Insurance and Asset Management

2007-
JVs. Launching of 'Online Trading' portal. Launching of a ‘Call Centre’. Switchover to
08
Basel II New Capital Adequacy Framework.

2008- The Bank crossed the coveted 3 lakh crore in aggregate business. The Bank’s 3rd
09 foreign branch at Shanghai commissioned.

The Bank’s aggregate business crossed 4 lakh crore mark.

2009-
Net profit of the Bank crossed 3000 crore. The Bank’s branch network crossed the 3000
10
mark.

The Bank’s aggregate business crossed 5 lakh crore mark. Net profit of the Bank crossed
2010- 4000 crore. 100% coverage under Core Banking Solution. The Bank’s 4th foreign
11 branch at Leicester and a Representative office at Sharjah, UAE, opened. The Bank
raised 1993 crore under QIP. Govt. holding reduced to 67.72% post QIP.

2011- Total number of branches reached 3600. The Bank’s 5th foreign branch at Manama,
12 Bahrain opened.

2012-
Highest Dividend of 130% paid for the year
13

1027 branches and 2786 ATMs opened during the year. Global business crossed the 7
2013-
lakh crore milestone. Switchover to Basel III New Capital Adequacy Framework.
14
Branch Network and Atms increased to 4755 branches and 6312 ATMs.

2014-
Global Business of the Bank crossed 8 lakh crore.
15

2015-
The Bank’s 8th foreign branch at DIFC (Dubai) opened.
16

Branch network crossed 6000 milestones.

2016-
Total number branches rose to 6083.
17
Canara Bank (Tanzania) Ltd., a foreign subsidiary, opened.

2017-
Global Business of the Bank crossed 9 lakh crore.
18
 INDUSTRY PROFILE

ORIGIN AND EVOLUTION

Corporation Bank came into being as Canara Banking Corporation (Udipi) Limited, on 12th
March, 1906, in the temple town of Udupi, by the pioneering efforts of a group of visionaries.
The Bank started functioning with just Rs.5000/- as its capital and at the end of the first day,
the resources stood at 38 Rupees-13 Annas-2 Pies.
The Founder President Khan Bahadur Haji Abdullah Haji Kasim Saheb Bahadur, committed
to fulfill the long felt banking needs of the people and also to inculcate the habit of savings,
provided the much-needed impetus to founding a financial institution that would bring about
prosperity to the society.

The content of the first Appeal to the public dated 19th February, 1906 speaks volume about
the lofty ideals and ethos behind the foundation. The Founder President Haji Abdullah declared
that:

"The Primary object in forming ‘Corporation’ is not only to cultivate habits of thrift amongst
all classes of people, without distinction of caste or creed, but also habits of co-operation
amongst all classes”.

“This is ‘Swadeshism’ pure and simple and every lover of the country is expected to come
forward and co-operate in achieving this end in view ”

The days that followed :

The initial growth was consciously cautious and need based. The first branch of the Bank was
opened at Kundapur in 1923, followed by the second in Mangalore in 1926. The Bank stepped
into the then Coorg State in 1934 by opening its seventh branch at Madikeri. In 1937 the Bank
was included in the second schedule of Reserve Bank of India Act, 1934.

Prosperity to All :

In 1939, the Bank’s name changed from Canara Banking Corporation (Udipi) Ltd., to “Canara
Banking Corporation Ltd.,” and strongly put forth its vision with the motto-“ Sarve Janah
Sukhino Bhavantu” which means“Prosperity to All ”

The second change in the name of the Bank occurred in 1972, from ‘Canara Banking
Corporation Ltd.’ to ‘Corporation Bank Limited.’ and finally ‘Corporation Bank’ following its
nationalization on 15th April, 1980.

Shouldering National objectives:

The Bank took on the priorities of nationalization in full stride and emerged successful in
fulfilling the national objectives, while sustaining its performance oriented culture and profit
augmenting record. Amidst all this, the Bank crossed Rs.1000 crore-deposit mark in the year
1985 and launched into the 1990s with focus on high quality growth by embracing newer
technology.
The end of first phase of Banking sector reforms in India had seen the Bank emerging as the
most innovative and dynamic bank in the public sector, outshining other banks in terms of asset
quality, capital adequacy, operational efficiency, well diversified income base, profitability,
productivity, and strong balance sheet.

The tremendous amount of confidence and loyalty reposed by the public in general and
customers in particular, manifested it self in the overwhelming response to the IPO of the Bank
in the year 1997.

A Big Leap to the Big League:

As on 30th September 2017, the Total Business of the Bank was Rs.3,29,300 crore. The Total
Deposit stood at Rs.2,01,488 crore and the Total Advances were at Rs.1,27,812 crore. The
Networth rose to Rs.11,737 crore.

Growing Bigger. Getting Closer.

Presently, the Bank has a network of 2501 fully automated CBS branches, 3169 ATMs and
4724 Branchless Banking Units across the country. The Bank has Representative Offices at
Dubai and at Hong Kong.

The Bank has extended Branchless Banking units to 4724 villages and has issued Smart Cards
to all account holders in these villages for enabling them to operate their accounts at their
doorsteps through the Business Correspondents appointed by the Bank.

Passionate Performer

From 38 Rupees-13 Annas-2 Pies to a business level of Rs.3,29,300 crore and from a Networth
of Rs.5,000/- to Rs.11,737 crore, the evolution of the Bank from a Nidhi to graduate as a
Premier Public Sector Bank and from the early days of Swadeshism to post-Liberalisation days
has been a corporate success story.

Weathering two world wars, economic depressions, imbibing the latest in technology,
responding to financial reforms and the unique record of uninterrupted posting of profits right
from its inception in 1906, only further strengthened its its commitment to the people.

WORLD CONTEXT

According to an annual report for 2016-17, overseas business of Canara Bank crossed $10
billion mark, constituting over 8 per cent of the bank’s total business as of March 2017. Total
overseas business stood at Rs 684.08 billion, comprising deposits of Rs 406.66 billion, and
advances of Rs 277.42 billion.

The government has directed the public sector banks (PSBs) to consolidate their overseas
operations against the backdrop of fraud in Punjab National Bank. This means many branches
and offices of the PSBs in foreign countries will either be shut down or merged with others.

Banks take a view on branch operations, including their revival, based on commercial
considerations.
 According to government response to questions in Parliament, PSBs are operating 159
branches in the foreign countries, of which 41 were loss-making in FY16-17. Canara Banks has
four loss making branches abroad.

A reforms agenda based has been referred for appropriate action as per approval of bank
Boards. The agenda covers rationalisation of overseas operations for cost efficiencies and
synergies in overseas markets. It also seeks a differentiated banking strategy to leverage bank’s
competitive advantage, which may include branch network rationalisation for a strong regional
connect.

INDIAN CONTEXT

Widely known for customer centricity, Canara Bank was founded by Shri Ammembal Subba
Rao Pai, a great visionary and philanthropist, in July 1906, at Mangalore, then a small port
town in Karnataka. The Bank has gone through the various phases of its growth trajectory over
hundred years of its existence. Growth of Canara Bank was phenomenal, especially after
nationalization in the year 1969, attaining the status of a national level player in terms of
geographical reach and clientele segments. Eighties was characterized by business
diversification for the Bank. In June 2006, the Bank completed a century of operation in the
Indian banking industry. The eventful journey of the Bank has been characterized by several
memorable milestones.
Today, Canara Bank occupies a premier position in the comity of Indian banks.

Canara Bank has several firsts to its credit. These include:

 Launching of Inter-City ATM Network
 Obtaining ISO Certification for a Branch
 Articulation of ‘Good Banking’ – Bank’s Citizen Charter
 Commissioning of Exclusive Mahila Banking Branch
 Launching of Exclusive Subsidiary for IT Consultancy
 Issuing credit card for farmers
 Providing Agricultural Consultancy Services
Over the years, the Bank has been scaling up its market position to emerge as a major 'Financial
Conglomerate' with as many as ten subsidiaries/sponsored institutions/joint ventures in India
and abroad.As at December 2018, the Bank has further expanded its domestic presence, with
6307 branches spread across all geographical segments. Keeping customer convenience at the
forefront, the Bank provides a wide array of alternative delivery channels that include 9004
ATMs, covering 4505 centers.
Several IT initiatives were undertaken for customer convenience.
 Digital Branch –CANDI, opened at Bangalore, Chennai, Delhi and Mumbai with fully
automated facilities and robotic assistance for customers to open accounts and do transactions
themselves.
 184 hi-tech E-lounges are operational in select centres with facilities like ATM, Cash Deposit
Kiosk with voice guided system, Cheque Deposit Kiosk, Self Printing Passbook Kiosk, Internet
Banking Terminal, Online Trading Terminal and Corporate Website Access.
 Customers can directly scan Bharat QR 4.0 of merchants with their EMPOWER application
and pay directly with their Master/ Visa/ Rupay Cards.
 First Bank to introduce unique option “Aadhaar Status” in our ATM using which our card
holders can ascertain the status of Aadhaar linking to their account.
 Nomination through net banking facility to add/modify and delete enabled.
 https://canarabank.gaadi.comprovides car models; on-road price & approximate EMI and
instant online loan application can be submitted.
 Submission of 15G/H through net banking enabled.
 Instant restoration of credit limit enabled for credit cards in case of remittances of Card dues.
 Canara mServe App enables to set daily transaction limit on ATM/PoS.
 Report suspicious transaction through CPGRS web portal, SMS “SUSPECT” to 56161, call
centers and branches for blocking accounts in case of unauthorized electronic Banking
transaction.
 New module for handling Pension Processing & Payment (CPPC) launched to enable timely
disbursement of Pension and arrears.
 Canara DigiSign (Digital Signature using eSign Aadhaar OTP facility) released.
 Online Self Registration of Internet Banking for Proprietorship Accounts enabled.
 Recycler functionality for Accepting & Dispensation of cash – implemented.
 OTP based Aadhaar seeding and Authentication through Canara Bank’s website using Internet
Banking login enabled.
 Aadhaar Number made as one of the key authentication factors for Unlock/Activate/Reset
Password in Retail Net Banking customers.
 Enabled Toggling (On/Off) option in Internet Banking for Financial Transactions
 IMPS limit enhanced from Rs. 50,000 to Rs. 2,00,000 per customer per day
 UPI Application is now available in Android and iOS platforms
 Bharat QR Code for VISA, Master and Rupay Card enabled in Mobile Banking App
 For Corporate customers, Maker- Checker functionality enabled for tax payment through
internet banking
 A number of Debit/Credit/ prepaid cards launched like Canara Bank RuPay Debit Card, Canara
Club Card – Debit, Canara Secured Credit Card, Canara Elite Debit Card, Platinum Rupay
Card and EMV Chip Cards.
 Online Savings Bank and PPF account opening introduced.
 Enhanced version of CanMobile, Canara e-InfoBook- an electronic passbook and banking
related information facility on mobile platforms - Android, Windows & iOS.
 Mobile Banking Registration through ATMs (Interoperability through NFS) has been
introduced.
 P2U (Person to UIDAI) funds transfer through Mobile Banking in WAP channel enabled
 Canara Galaxy, a combo product, comprising SB, Demat, OLT, Internet & Mobile Banking,
Insurance, card services and other add-ons launched.
 Under education loan interest subsidy, web portals released for Central Scheme for Interest
Subsidy (CSIS), Ministry of HRD, GoI, Dr. Ambedkar Central Sector Scheme of Interest
Subsidy (ACSIS), Ministry of Social Justice & Empowerment, GoI and Padho Pardesh,
Ministry of Minority Affairs, GoI.
 Instant loan application sanction portal for Housing Loan and Car Loan launched.
 MUDRA Debit Card for overdraft accounts under MUDRA Card scheme introduced.
 Subscription of Social Security Schemes of Govt. of India through ATM, SMS and Internet
Banking enabled.
 “Jeevan Praman” a digital life certificate for pensioners implemented.
 Implemented automated reminder SMS/Email Alerts to customers intimating to submit RC
Copy/Insurance for the vehicle loans and tax paid receipt/certificate for the mortgaged
property.
 Missed Call / SMS Based ePass Sheet generation enabled.
 Implemented SMS/Email Alerts to NPA Borrowers intimating to regularize overdues in
accounts.

The Bank has recently launched a series of customer friendly mobile application as under:
 Canara Saathi – Canara Bank Credit Card Self Service Mobile App.
 Canara OTP – Mobile app for generating OTP for your Canara Bank Internet Banking
 BHIM Aadhaar Pay- App for accepting payments for the sale of goods/services.
 BHIM Canara Empower- Unified Payments Interface (UPI) for single platform in accessing
multiple bank accounts.
 Canara mServe- enables customer to Hotlist and Block/Unblock Cards.
 Canara GeoLocate- a mobile Application which enables a GPS based search for locating
Branch, ATMs and E Lounge of Canara Bank.
 Green PIN in ATMs, an online module to generate Debit Card PIN at the time of fresh issuance
of Card and also when the customer forgets the PIN.
 Canara Tech- support for structured resolution of queries related to tech-products.
 Canara Cart- an application basket containing all mobile based solutions. Customers can
manage all mobile apps of Canara Bank under this single application.
 Canmoney- an exclusive stock trading mobile

Not just in commercial banking, the Bank has also carved a distinctive mark, in various
corporate social responsibilities, namely, serving national priorities, promoting rural
development, enhancing rural self-employment through several training institutes and
spearheading financial inclusion objective. Promoting an inclusive growth strategy, which has
been formed as the basic plank of national policy agenda today, is in fact deeply rooted in the
Bank's founding principles. "A good bank is not only the financial heart of the community, but
also one with an obligation of helping in every possible manner to improve the economic
conditions of the common people". These insightful words of our founder continue to resonate
even today in serving the society with a purpose. The growth story of Canara Bank in its first
century was due, among others, to the continued patronage of its valued customers,
stakeholders, committed staff and uncanny leadership ability demonstrated by its leaders at the
helm of affairs. We strongly believe that the next century is going to be equally rewarding and
eventful not only in service of the nation but also in helping the Bank emerge as a "Preferred
Bank" by pursuing global benchmarks in profitability, operational efficiency, asset quality, risk
management and expanding the global reach.
BALANCE SHEET

Balance Sheet of Canara Bank ------------------- in Rs. Cr. -------------------

Mar '18 Mar '17 Mar '16 Mar '15 Mar '14

12 mths 12 mths 12 mths 12 mths 12 mths

Capital and Liabilities:

Total Share Capital 733.24 597.29 542.99 475.20 461.26
Equity Share Capital 733.24 597.29 542.99 475.20 461.26
Reserves 28,346.86 27,715.10 25,615.55 25,978.18 23,660.60
Net Worth 29,080.10 28,312.39 26,158.54 26,453.38 24,121.86
Deposits 524,771.86 495,275.24 479,791.56 473,840.10 420,722.82
Borrowings 38,808.51 39,503.56 26,873.32 25,671.57 27,230.64
Total Debt 563,580.37 534,778.80 506,664.88 499,511.67 447,953.46
Other Liabilities & Provisions 17,700.90 15,055.10 14,692.70 16,629.66 14,348.29
Total Liabilities 610,361.37 578,146.29 547,516.12 542,594.71 486,423.61
Mar '18 Mar '17 Mar '16 Mar '15 Mar '14

12 mths 12 mths 12 mths 12 mths 12 mths

Assets
Cash & Balances with RBI 22,100.04 19,922.50 20,664.05 21,971.95 22,153.78
Balance with Banks, Money at Call 27,812.29 38,902.96 36,069.61 26,669.14 22,674.93
Advances 381,702.99 342,008.76 324,714.82 330,035.51 301,067.48
Investments 144,053.67 150,265.89 142,309.30 145,346.18 126,828.26
Gross Block 8,318.64 7,168.32 7,198.10 6,949.45 6,641.56
Revaluation Reserves 6,524.73 5,373.15 5,444.66 5,405.85 5,498.25
Net Block 1,793.91 1,795.17 1,753.44 1,543.60 1,143.31
Other Assets 32,898.47 25,251.02 22,004.89 17,028.32 12,555.85
Total Assets 610,361.37 578,146.30 547,516.11 542,594.70 486,423.61

Contingent Liabilities 320,510.97 459,646.73 314,508.56 297,258.69 239,320.37

Book Value (Rs) 396.59 474.01 481.75 556.68 522.96