Documente Academic
Documente Profesional
Documente Cultură
CITIZEN’S CHARTER
PERFORMANCE PLEDGE
We the Isabela State University employees, pledge to serve our students and other clients with utmost
dedication and excellent service by way of timely and prompt execution of our frontline services through:
- Responsive to feedbacks;
ADDING/DROPPING/CHANGING OF SUBJECTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Adding/dropping/changing forms, Official Receipts
Duration: 1 minute
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Secure dropping/changing/adding form at the Issue dropping/changing/adding form to 1 minute/student Dr. Clarina S. Sarmiento
Registrar’s Office students
2 Pay the Adding fee at the Cashier’s office Receive payment and issue O.R. 1 minute Mrs. Lorlina Solis
3 Fill up the dropping/changing/adding form Check the OR and the requested form if duly 1 minute
signed by the subject professor/instructor
with recommending approval by the
Registration adviser, noted by the Program
Chairman
4 Submit adding/dropping/changing form and wait Approve, rectify and Encode the added, 1 minute Dr. Clarina S. Sarmiento
for the approval of the registrar dropped, changed subjects in the automation
END OF TRANSACTION
D. Evaluation of Record of Students
EVALUATION OF RECORD OF STUDENTS
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Application for evaluation, duly accomplished evaluation forms
Duration: 31 minutes
How to avail of the Service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Changes
1 Non-graduating and graduating students will Receive application for evaluation and 30 minutes/ Dr. Clarina S. Sarmiento
submit the application for evaluation update records of deficiencies of students; Student
evaluate student’s records for purposes of
graduation
2 Wait and receive the result of evaluation Provide the list of deficiencies to be settled 1 minute Dr. Clarina S. Sarmiento
END OF TRANSACTION
E. Issuance of Requested Academic Documents
ISSUANCE OF REQUESTED ACADEMIC DOCUMENTS
(TOR, Diploma, Certification, Honorable Dismissal Certificate of Authenticity and Verification)
Schedule of Availability of Service:
Monday to Friday: During off-teaching hours
Who may avail of the Service: Students of ISU
What are the Requirements: University Clearance, Official Receipts
Duration: 2 hours and 10 minutes
How to avail of the Services:
Steps Applicant/Client Administration’s Office Activity Duration of Fees and Charges Person incharge
Activity
1 Secure clearance form Issue clearance form to students 1 minute Dr. Clarina S. Sarmiento
2 Process the signing of clearance and submit to Receive duly accomplished clearance form 1 minute/student Dr. Clarina S. Sarmiento
the registrars’ office
3 Pay the required fee for the requested Receive the receipt and issue claim stub 1 minute/student TOR- 50 Mrs. Lorlina Solis
academic documents at the cashier’s office Diploma- 150 Dr. Clarina S. Sarmiento
Certification – 30
Hon. Dismissal-30
CAV – 30
4 Present the Claiming Stub Issue the requested document 1 minute Dr. Clarina S. Sarmiento
5 Present the authorization or SPA to receive Verify authenticity /legitimacy of the 1 minute Dr. Clarina S. Sarmiento
/claim the document in the absence of the presented authorization/ SPA and issue the
student requested documents
6 Wait and receive the duly signed TOR, diploma, Prepare, generate, countercheck and sign 2 hours Dr. Clarina S. Sarmiento
honorable dismissal certification and certificate transcript of records of graduating student
of authenticity and verification
7 Wait and receive the duly accomplished TOR Issue the requested academic documents 5 minutes Dr. Clarina S. Sarmiento
and diploma, etc….
END OF TRANSACTION
F. Application for Graduation
GRADUATION
Schedule of Availability of Service:
Monday to Friday
During off-teaching hours
Who may avail of the Service:
Graduating Students of ISU
What are the Requirements:
Official Receipt, Application for Graduation
Duration: 5 days, 16 hours and 5 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit duly accomplished application form for Receive application form for graduation 5 minutes Dr. Clarina S. Sarmiento
graduation
2 Verify the list submitted to the Registrar’s office Prepare list of candidates 2 hours Dr. Clarina S. Sarmiento
3 Wait for the result of deliberations from the Present the list for deliberation in the 2 hours-college Dr. Clarina S. Sarmiento
College, Campus and University Council meeting College, Campus and University Council council Instructors/Professors/Pres
meeting 4 hrs-campus ident/
8 hrs- VP’s/EO’s/CA’s
university
4 Pay required fee for graduation and attend Prepare for the holding of graduation 5 days GrandMarshall/
graduation rites Registrar/
Faculty members/
Admin Staff
END OF TRANSACTION
G. Endorsement
ENDORSEMENT
Schedule of Availability of Service:
Monday to Friday
During Off-teaching hours
Who may avail of the Service:
Students of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay endorsement fee at the cashier’s office 5 minutes 30.00 Mrs. Lorlina Solis
2 Wait and receive the endorsement letter Prepare and issue the endorsement letter 5 minutes Dr. Clarina S. Sarmiento
duly signed by the Registrar
END OF TRANSACTION
II. Student Service Office
A. Admission Of New Freshmen/Transferees & Continuing Students
ADMISSION OF NEW FRESHMEN/TRANSFEREES & CONTINUING STUDENTS
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
Incoming Freshman/Transferees & Continuing Students
What are the Requirements:
Clearance (for transferring and graduate students)
Duration: 4 minutes & 30 seconds
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Submit the requirements Receive the payment & issue OR 1 minute 30.00 Mrs. Lorlina Solis
2 Submit the OR and clearance form Log the request and the Official Receipt 1 minute Ms. Ilyn C. Miguel
3 Print Certificate 2 minutes Ms. Ilyn C. Miguel
4 Receive the Certificate /affidavit Sign and release the Certificate /Affidavit to 30 seconds Ms. Ilyn C. Miguel
the client
END OF TRANSACTION
B. Issuance Of Certificate Of Good Moral Character
ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability of Service:
Monday to Friday
8:00-5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Clearance (for transferring and graduate students)
Duration: 5 minutes
How to avail of the Service:
Step Applicant / Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay certification Fee Collect the payment & issue OR 1 minute 30.00 Mrs. Lorlina Solis
2 Submit the OR and clearance form Receive the request and the Official Receipt 1 minute Ms. Ilyn C. Miguel
Print Certificate 2 minutes Ms. Ilyn C. Miguel
3 Receive the Certificate Sign and release the Certificate to the client 1 minute Ms. Ilyn C. Miguel
END OF TRANSACTION
C. Pre-Admission and Admission
Admission
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person InCharge
Activity Charges
1 Proceed to the college offering his/her chosen Interview the student Department Chair/In-
course for interview Charge
2 Proceed to the Medical – Dental Clinic Encode student profile and assigns student 2 minute Mrs. Maribel C. Bravo
number and
3 Proceed to the Office of the Student Service File the duplicate copies of document Dr. Clarina S. Sarmiento
4 Proceed to the Registrar Office with the original Issue admission form 1 minute Dr. Clarina S. Sarmiento
copies of his/her documents and duly
accomplish Admission Form for Registrar
END OF TRANSACTION
D. Guidance & Counseling Unit
GUIDANCE & COUNSELING UNIT
Educational Placem ent Services:
Who will avail of the Service: Placement is necessary for students who:
- want/need to transfer to another school
- want to shift to another course
- transferees/irregular students who need necessary adjustments
- have been delisted from their major field of study and need to shift/transfer
Requirement: For those who want to shift need to present shifting form duly signed by their department chairman
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Conduct preliminary interview to 2-3 minutes Ms. Ilyn C. Miguel
Services- Guidance & Counseling Unit and determine the appropriate educational
concern/problem to the Guidance counselor. placement service to be given to the
client
2 For Shifter- Secure a shifting form from the Determine whether the client’s original 2-3 minutes Ms. Ilyn C. Miguel
Registrar office and let it be signed the course is in line to the course he/she
department chairman then proceed to the wants to shift in.
Counseling Office for counselor’s approval.
Make responsible decision for himself. Conduct academic and career counseling 10-15 minutes Ms. Ilyn C. Miguel
END OF TRANSACTION
VOCATION AL PLACEM ENT UN I T
Services Offered : CONDUCT JOB FAIR AND VOCATIONAL PLACEMENT SERVICES
Who will avail of the Service : Current and former Student of the University
Requirements : Transcript of Records, Good Moral Character Certificate, Picture & Resume
Schedule of Availability of Service : 8:00 am to 5:00 pm, Mondays-Friday
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Services Checking of applicants qualifications and 20minutes Ms. Ilyn C. Miguel
particularly to the Guidance Counselor to requirements.
check the files of job vacancies
2 Check the accomplished form and Giving instructions on how to act properly 30 minutes Ms. Ilyn C. Miguel
requirements when scouting for a job
3 Submit requirements Checks and Identify students who are 1 day Ms. Ilyn C. Miguel
highly recommended for the needed job
or position.
4 Receive endorsement Endorses our graduate by giving 25 minutes Dr. Clarinda C. Galiza
recommendation letter
5 Follow up application to the agency where Follow-up feedback to the applicant 15 minutes Ms. Ilyn C. Miguel
he/she applied for a job.
END OF TRANSACTION
SCHOLAR SHI P UN IT
Services Offered : PROCESSING, MONITORING & EVALUATION OF SCHOLARSHIP
Who will avail of the Service : Current and former Student of the University
Requirements : Certification of grades, Scholarship Contract, Grade Review Form, Certification from sponsor/s
Schedule of Availability of Service : Before the start of classes until the Preliminary Examination (8a.m – 5p.m.)
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Office of the Student Services Provide the client with scholarship form 1 minute Ms. Ilyn C. Miguel
particularly Scholarship Unit and secure
Application form.
2 Submit accomplished scholarship application Receive, review and compile student’s 2 minutes Ms. Ilyn C. Miguel
form and requirements. application and documents.
Verify name in the masterlist Include the name of the scholar in the 2 minutes Ms. Ilyn C. Miguel
masterlist for approval
END OF TRANSACTION
III. Finance Services
A. Verification of Accounts
VERIFICATION OF ACCOUNTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
School ID
Duration: 5 minutes
How to Avail the Service
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the accounting office and present ID Verify accounts and issue verification slip 3 minutes Mr. Francisco Bulan
2 Receive verification slip and proceed to cahier’s Received payment and issue O.R. 2 minutes School fees Mrs. Lorlina Solis
office
END OF TRANSACTION
B. Issuance of Statement of Accounts
SECURING OF PERMITS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
ISU Students
What are the Requirements:
Official Receipt
Duration: 3 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the cashier’s office and pay accounts Receives payment, issue O.R. 2 minutes Mrs. Lorlina Solis
2 Receive permit Issues permit 1 minute Mr. Francisco M. Bulan
END OF TRANSACTION
IV. Clinic
AVAILING HEALTH SERVICES (MEDICAL & DENTAL)
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student currently enrolled at ISU
Current employed faculty and staff of the ISU
What are the Requirements:
Valid ID
Duration: Depending upon the health service
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Patient presents valid, updated University Nurse retrieve student’s medical records and takes 10 minutes Mrs. Maribel C. Bravo
ID to the nurse necessary vital signs and charts the brief history of
present illness
2 Patient proceeds to the nurse *Does nursing intervention/and laboratory 20 minutes Mrs. Maribel C. Bravo
procedures ordered by the physician
*Dispense oral medications and gives instruction as
to dosage and frequency of medicines
*Improved health teaching on cure and prevention
of acquired disease
3 Register her name at the clinic for the Include name of patient for the conduct of 2 minutes Mrs. Maribel C. Bravo
treatment needed. semestral medical and dental services
4 Patient proceed for checkup/treatment Attends to the recommended treatment of 1 day University medical/dental
patients during the semestral medical and dental team
services
END OF TRANSACTION
V. Library
A. Availing Library Services for Freshman & Transferee Students
AUTHENTICATION OF DOCUMENTS
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU; Graduate of ISU; Authorized representatives; Faculty and Staff of ISU
What are the Requirements:
Official Receipt
Duration: 5 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the Cashier’s office and pay the Receive payment and issue O.R. 1 minute 30.00 Mrs. Lorlina Solis
authentication fee.
2 Present the original copy of document /record & Verify authenticity of the document/record 1 minute Mrs. Alma Y. Nunez
O.R.
3 Have it stamped by the authorized officer Stamp document/record 1 minute/set Mrs. Alma Y. Nunez
4 Sign the documents 1 minute/set Mrs. Alma Y. Nunez
5 Receive the authenticated documents Release the authenticated documents 1 minute Mrs. Alma Y. Nunez
END OF TRANSACTION
C. Issuance of Certificate of Appearance
SECURING LOST/DAMAGED ID
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of the Campus
What are the Requirements:
Official Receipt
Duration: 8 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay at the cashiering office Receive payment and issue O.R. 1 minute 100.00 Mrs. Lorlina P. Solis
***for Damaged ID: present the damaged ID to
the ID in charge
2 Picture taking Inform the student for the schedule of 1 minutes Mrs. Alice O. Bete
picture taking
3 Wait for 2 weeks after picture taking for the Follow up the printing of ID by the supplier 5 minutes Mrs. Alice O. Bete
release of ID ready for release to the students
3 Receive ID Check the OR and release the new ID 1 minute Mrs. Alice O. Bete
END OF TRANSACTION
C. Purchase of Uniform
PURCHASE OF UNIFORM
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Official Receipt
Duration: 10 minutes
How to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Pay uniform for PE, Polo, NSTP and Receive payment for uniform and issue O.R. 2 minutes 350-PE Mrs. Lorlina Solis
organizational uniform to the Cashier. 225-polo
25 – logo
175 – Org.
125 – NSTP
2 Specify the size of PE and Polo Record the size of uniform per student 1 minute Mrs. Alice O. Bete
3 Wait for 2 weeks for the release of the uniform Order size of the uniform to suppliers 5 minutes/order Mrs. Alice O. Bete
4 Receive the ordered uniform from CBAO Distribute/release and check the fitness of 2 minutes Mrs. Alice O. Bete
the uniform
END OF TRANSACTION
D. Dormitory Rental
RENTAL of DORMITORY
Schedule of Availability of Service:
Monday to Friday
8:00AM to 5:00PM
Who may avail of the Service:
Student of ISU
What are the Requirements:
Application Form/Contract
Duration: 7 minutes
Who to avail of the service:
Step Applicant/Client Administration’s Office Activity Duration of Fees and Person Incharge
Activity Charges
1 Proceed to the CBAO office and fill up the Issue form and reserve for bed space 5 minutes Mrs. Alice O. Bete
reservation form
2 Pay 1 month advance payment and 1 month Receive payment and issue O.R. 2 minutes 150.00/month Mrs. Lorlina P. Solis
deposit
END OF TRANSACTION