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SAP Solution Manager 7.1
Integration Monitoring – PI Monitoring
SERVICE DESCRIPTION
The PI Monitoring Service for SAP Solution Manager 7.1 is
supporting you with the setup of the PI Monitoring in SAP
Solution Manager 7.1 as well as empowering you regarding
setting up and using the PI Monitoring in SAP Solution
Manager 7.1.The service is valid for Process Integration
systems as well as new (java only) Process Orchestration
systems (using PI will stand in for both variants further on!).
The PI Monitoring is part of the Integration Monitoring.
The Service is performed either remote or onsite by SAP,
depending if it is a pure setup or also direct empowering is
desired. The Workshop is targeted at system administrators
and support technicians of your SAP Solution Manager 7.1 as
well as PI administrators.
The main focus of the service is SAP Solution Manager 7.1
specific knowledge transfer. You will gain all the skills
necessary to setup PI Monitoring in SAP Solution Manager 7.1
optimally and your team will be empowered to use all the
provided dashboards and to handle issues that are related to
the PI message processing.
VALUE PROPOSITION
The PI Monitoring Service allows your company to save time
and money by implementing efficient message processing and
communication channel monitoring. In addition the error
handling and resolving will be improved through the integration
into the SAP Solution Manager 7.1 End-to-End root cause
analysis tools.
This service also helps to reduce downtime by training
employees to recognize and resolve problems earlier.
Finally end-user satisfaction is increased through improved
performance and decreased downtime.
SERVICE WORKFLOW
The PI Monitoring Service can be broken down into 3 phases:
 Kick-off Event
 Setup either remotely or in a workshop
 Empowering / Hands on training
DELIVERY IN DETAIL
The duration of service package depends on your needs – In
general 5 service days including preparation and follow-up,
classes on SAP Solution Manager 7.1 and/or hands-on training
on your system.
PREREQUISITES
The PI Monitoring Service has the following prerequisites:
 Fulfillment of the technical prerequisites list
 A project room with a projector
 Customer system access and/or internet access
 Available customer system
The participation of the following people:
 Key technical staff
 System administrator
INCLUDED WORK PACKAGES
Review of the Prerequisites
 Review of Basic Configuration
 Review of System Preparation
 Review of Managed System Configuration of systems in
scope
 Review of Technical Monitoring configuration of systems in
scope
PI Monitoring
 Configuration of PI Monitoring
 Knowledge transfer of configuration
 Explanation of the different monitoring possibilities with PI
system background information
 Explanation of possible usage
 Explanation of available integration to other scenarios like
System, Database and Host Monitoring
ORDER INFORMATION
The PI Monitoring Service for the SAP Solution Manager 7.1 is
available worldwide for all SAP Premium Engagement
customers.
To order this service, simply choose one of the following
options:
Speak with your SAP contact person.
Call your local support center. Information can be found in the
SAP Service Marketplace at service.sap.com/support.
SAP SOLUTION MANAGER SERVICE
PORTFOLIO
The PI Monitoring Service for the SAP Solution Manager 7.1 is
part of the Run SAP like a Factory. This program offers you a
series of services to keep your SAP solutions running
optimally.
These services seek to improve return on investment and
reduce the cost of operations. These services also optimize
applications and system operations by solving technical
issues.
The below mentioned example services are also available for
your SAP Solution Manager 7.1 solution:
 SAP Solution Manager 7.1 Roadmap Service
 SAP Solution Manager 7.1 System, Database and Host
Monitoring
 SAP Solution Manager 7.1 Integration Monitoring
 SAP Solution Manager 7.1 Architecture Service
 SAP Solution Manager 7.1 Administration Service
 SAP Solution Manager 7.1 Technical Administration &
Guided Procedures
For more information, refer to the SAP Service Marketplace at
service.sap.com/safeguarding.
www.sap.com