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DECLARATION
I, Atul Agarwal hereby declare that the project entitled “ AGARWAL BAKERY
SHOP DAILY FRESH” is my original work, done by me except the material and
information gathered from the various BAKERY SHOP cafe. This has not been
Lucknow.
ATUL AGARWAL
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ACKNOWLEDGEMENT
The study was conducted by the assistance of several individuals. Their co-
operation and guidance has resulted in the completion of the entire comprehensive
project, without which this task was almost impossible. I really appreciate their
help and hereby thank them.
Firstly, I would like to thank Dr. Ashish Sonkar and Dr. Aastha Sharma for
providing me the opportunity to take up this project and for his valuable guidance,
academic and moral support which made this report a reality.
I also thank my family members and friends whose support and encouragement has
meant a lot to me personally and also for the completion of the report.
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TABLE OF CONTENTS
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EXECUTIVE SUMMARY
The Central Perk is determined to become a daily necessity for local BAKERY
SHOP, a place to dream of as you try to escape the daily stresses of life and just
a comfortable place to meet your friends or to read a book, all in one. With the
growing demand for high-quality gourmet BAKERY SHOP and great service,
Arjunganj will capitalize on its proximity to the Lucknow University Campus to
build a core group of repeat customers. The Cafe will offer its customers the best
prepared Bakery Products in the area that will be complimented with pastries and
snacks.
The company will operate a 1100 square foot BAKERY SHOP bar within a
distance from the Lucknow University campus. The owner has secured this
location on a lease contract with an option to extend up to three years. The owner
have also provided Rs. of the required Rs.1,00,0000 start-up funds.
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INTRODUCTION
manufacturer which primarily sell bread, cake, creamroll, pastry, paotoast located
the interest of a regular loyal customer base with its broad variety of bakes and
pastry products. The company plans to build a strong market position in the town,
due to the partners’ industry experience and mild competitive climate in the area.
competitive price to meet the demand of the middle to higher-income local market
area residents and tourists. And is incorporated in the state of U.P. It is owned and
primary product includes delicious bakery goods sold to the general public from
its retail store location which represents the Company’s underlying philosophy of
at competitive prices and which provide complete satisfaction to the end user.
which reflects the Company’s belief in the importance of customer satisfaction and
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increasing sales through product improvements and the introduction of additional
products.
Products and Services Retail: AGARWAL BAKERY SHOP DAILY FRESH sells
a wide range of high-quality cakes, cupcakes, pies, cookies and treats. Each item is
made from scratch using all natural ingredients sourced from largely local
suppliers. These supplies involve no preservatives to provide for high-end and
―de-vine‖ flavor and taste. It is important that our items not only taste delicious,
but also look appealing and attractive to the eye. Therefore, we add the extra little
touch to every product, whether it be a sparkling sugar daisy on a chocolate
cupcake or a buttery harvest leaf on a Thanksgiving pumpkin pie. These extra
touches are added to enhance the elegant experience for our customers. Customers
may purchase pre-made or made-to-order products. AGARWAL BAKERY SHOP
DAILY FRESH specializes in fine desserts coupled with exceptional customer
service in a comforting atmosphere. Our location is designed in a way that
customers are able to enjoy a setting that is as pleasant as the product they are
consuming. Customers may also delight in our product by taking it to-go or have it
delivered for a nominal fee. For a complete listing of products, please refer to
Appendix 4.4. Wholesale: The products that our wholesale customers order are of
very high quality. Just as with the retail portion of the business, the products in the
wholesale is made with quality ingredients and properly prepared. While a few of
products will be the same at the retail and wholesale locations, certain items will be
specifically made for particular wholesalers depending on customer orders.
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Advertising and Promotion Strategies Word of mouth and public perception are
immensely important in both aspects of the business. First of all, customers must
understand that our products are made with quality ingredients and thus taste better
than many of our competitors. The word of mouth will be created when someone
experiences for example, a cake at a party. The cake will be enjoyed by many and
thus the word of mouth seed for the bakery aspect of the portion will be created.
Word of mouth for the classes will be spread by people that had previously taken a
class. According to Wilton's market study, 97% of class participants say they'd
recommend the classes to a friend which provides a strong motivation to sign up.
The former students will spread word of mouth in two ways: expressing the
enjoyment of the class and encouraging others to take the class, and also
developing a trust and relationship with AGARWAL BAKERY SHOP DAILY
FRESH and therefore recommending the business to others.
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THE BUSINESS
VISION
“To become the most preferred Bakery product manufacturer among the people by
treating the people in the way they like to be treated and give them best for the
least”.
MISSION
comfortable and become instant regulars. We seek fair and responsible profit,
enough to keep the company financially healthy for the long term and to fairly
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Mission Statement Our aim is to provide bring unique confectionary products and
services to Butte and the greater community by retailing and wholesaling tasty
treats and hosting treat design classes. AGARWAL BAKERY SHOP DAILY
maintain the focused differentiator strategic position in the food and education
industries. Our products are priced higher and predicated on quality of inputs,
exceptional flavor and taste, unique design and customer service. We maintain a
friendly, creative, and fair working environment that welcomes diversity, hard
work, and new ideas. We intend to generate profit to provide a fair return for our
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COMPANY SUMMARY
The AGARWAL Bakery Shop Daily Fresh will be located in Arjunganj (Sultanpur
road) which is Very peace full and development area. This Town is a very popular
also a prime location for all the employees of the surrounding bakery businesses.
The bakery sells non-wheat and other health specific breads,sweets and pastries to
Customers: -
Customer is the ultimate Boss for any company, he has the power of even sacking
the owner of the company, the only thing he will do that he will not purchase the
should have clear idea of whom to target. We target the middle and upper middle
class people area who like to have bakery food. Mainly our target is ultimate User
consumer and children. The Bakery Shop Daily Fresh will focus on three distinct
into a mixed age range from their mid 30’s to late 50’s.Based on our research, they
are interested in their health and appreciate fresh food that is good for you.They are
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looking for food options that offer both variety and good taste.”We are always
looking for something new that is better than what we have here now”,said one
employee.At the same time,they have limited time and need quick service.
COMPANY OWNERSHIP
Currently The AGARWAL Bakery Shop Daily Fresh is a partnership firm of two
partner which are Atul Agarwal and Krishna Agarwal. Eventually, as the company
becomes established, The AGARWAL Bakery Shop Daily Fresh will apply to be
incorporated.
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OBJECTIVE
sales goals.
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START-UP SUMMARY
• Legal expenses for obtaining licenses and permits as well as the accounting
services totalling Rs. 30,000.
• Marketing promotion expenses for the grand opening of Bakery Shop in the
amount of Rs. 3, 50,000 in the start .
• Pre-paid rent expenses for three month at Rs.50 per square feet in the total
amount of Rs.165000
• Other start-up expenses including stationery (Rs.2000) and phone and utility
deposits (Rs.40, 000).
• Espresso Machine of Rs. 11,000. BAKERY SHOP Grinder & maker of Rs.
600 and 1500 Respectively.
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PRODUCT& MARKET SEGMENTATION
• 250gm
• 180gm
BakeryCake: it is available in
different packing
• 350gm
• 550gm
• 750gm
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BakeryPastry: it is available in box packing which
containing 6 pieces in a box
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BakeryPao: it is available in two packaging.
• 200gm or 12pieces/pack
• 300gm or pieces/pack
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Market Segments: -
The Bakery Shop Daily Fresh provides wide range of the Bakery product
such as Cake, pastry, Bread, Cream roll, Toast and Pao which are very
common and favourite choice of the middle class and upper middle class
people and they takes bakery product as a snacks and breakfast so
company three target three segment of the market which are also include
the youth and children it means teenagers group.
• The first group area is the college area. This segment is growing at
25% a year with 32,000 potential customers.
• The second niche is the working man group. This segment i s also
growing at 20% with 40,200 potential people.
• The last group is the house hold group. This segment is typically
making modifications to their diet. This niche also is growing at
15% with 4,80,000 possible customers.
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MARKET ANALYSIS SUMMARY
Bakery Shop consumption has shown steady growth, with gourmet BAKERY
SHOP having the strongest growth. Bakery Shop drinkers in that area are among
the most demanding ones. They favor well-brewed gourmet Bakery Shop drinks
and demand great service. Arajunganj will strive to build a loyal customer base by
offering a great tasting BAKERY SHOP in a relaxing environment of its
BAKERY SHOP bar located close to the Lucknow University campus.
Market Segmentation
Arajunganj will focus its marketing activities on reaching the University students
and faculty, people working in offices located close to the Bakery Shop bar and on
sophisticated teenagers. Our market research shows that these are the customer
groups that are most likely to buy gourmet Bakery Shop products. Since gourmet
Bakery Shop consumption is universal across different income categories and
mostly depends on the level of higher education, proximity to the Kanpur
University campus will provide access to the targeted customer audience.
The chart and table below outline the total market potential (in number of
customers) of gourmet Bakery Shop drinkers in Kanpur.
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4.2 Target Market Segment Strategy
Arajunganj will cater to people who want to get their daily cup of great-tasting
Bakery Shop in a relaxing atmosphere. Such customers vary in age, although our
location close to the University campus means that most of our clientele will be
college students and faculty. Our market research shows that these are discerning
customers that gravitate towards better tasting Bakery Shop . Furthermore, a lot of
college students consider Bakery Shop bars to be a convenient studying or
meeting location, where they can read or meet with peers without the necessity to
pay cover charges. For us, this will provide a unique possibility for building a loyal
client base.
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4.2.1 Market Needs
General trend toward quality among consumers definitely plays an important role
in the recent growth in gourmet BAKERY SHOP . Additionally, such factors as
desire for small indulgencies, for something more exotic and unique, provide a
good selling opportunity for BAKERY SHOP bars.
Marketing
the products. Marketing is one of the most important aspects of the business
• We will attach a leaflet shaped paper pamphlet to all the leading newspaper
the back of leaflet there will be a quotation about the nutritional value of
particular product but there will be nothing in the quotation that will be
affect the sentiments of non vegetarian people because after all they will also
be our customers.
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• Before 15 days of inauguration of our business we will seek permission from
the respective Authority for putting the holding about our product. n holding
we will keep information about our product, the pamphlet will be large
SWOT Analysis:-
Strength:
No branded bakery food product which sells exclusively Cake and Pastry. It
provides variety of cake , Bread, cream roal, toast, and Cake formed by different
Flavour which give the customer an Indian taste.
Weakness:
There is a risk in starting this business because it will be first of its kind.
Threats:
There is no direct competitor as such but we can consider local player of the
particular area a sour competitors because they are selling same product with low
cost. If talk about International player Britannia also provides some same product,
Britannia is also well recognized brand among the customer and its sales are
maximum among the various products in India which is a major threat.
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Opportunity:
Sales Forecast
Food costs are assumed at 25% for coffee beverages and for retail cookie and
cakes. Proximity to the University campus will dictate certain sales seasonality
with revenues slightly decreasing during the school vacation periods.
The chart and table below outline our projected sales forecast for the First years.
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SALES FORECOST
Sale forecast for first 100 days
Bakerybread
Bakerycake
Bakerytoast
BakeryPastry
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6 pieces/box 1000 30 30,000
Bakerycream
roll
5 pieces/pack 1000 30 30,000
Bakerypao
12 pieces/pack 1200 20 24,000
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MANAGEMENT SUMMARY
Lucknow.
However, because of various activities and functions there will be need to hire
will be hired who will oversee all the Bakery Shop operations. Four other
serving. These four employees will be hired to fulfill the staffing needs on part
time basis. In the second and third year of operation, salary will increase by 10%.
Management Team:-
Recognizing the importance of human capital, The Bakery Shop Daily Fresh has
assembled a strong management team. Most important to the Bakery food product
is the financial success, which will be achieved through strict financial controls.
extremely clean and healthy food with Indian taste. The Agarwal Bakery Shop
Daily Fresh is an exciting opportunity that combines, fresh baked goods with
bread, cake products, addressing the recent need for these new products. Demand
for these products is expected to grow exponentially as our target market .Through
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a combination of a strong management team, a solid business model, and exciting,
market demanded products will allow The Bakery Shop Daily Fresh to quickly
In our target market, we will mainly focus on the "Teenagers group" since they are
the most prevalent and steady of customers. We expect that the "working man
group" and the '"household" group will make up a smaller portion of our
customers. We have not listed "regular customers" as a target group since the
customers who do not fit into any of our groups are too varied to segment. We are
specifically filling the needs of the "house hold group" so we expect the most
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HUMAN RESOURCE PLANNING
Human resource management (HRM) is the strategic and coherent approach to the
management of an organization’s most valued assets - the people working there
who individually and collectively contributes to the achievement of the objectives
of the business. The terms "human resource management" and "human resources"
(HR) have largely replaced the term "personnel management" as a description of
the processes involved in managing people in organizations. Human Resource
management is evolving ra. As such, HRM techniques, when properly practiced,
are expressive of the goals and operating practices of the enterprise overall. HRM
is also seen by many to have a key role in risk reduction .
Synonyms such as personnel management are often used in a more restricted sense
to describe activities that are necessary in the recruiting of a workforce, providing
its members with payroll and benefits, and administrating their work-life needs. So
if we move to actual definitions, Torrington and Hall (1987) define personnel
management as being rapidly “a series of activities which: first enable working
people and their employing organizations to agree about the objectives and nature
of their working relationship and, secondly, ensures that the agreement is
fulfilled".
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in an HR department, but some tasks can also be outsourced or performed by line-
managers or other departments.
• Nature of HRM
Simply put, Human Resource Management (HRM) is a management function that
helps managers to recruit, select, train and develop members for an organization.
Obviously, HRM is concerned with the people's dimension in organizations.
Following are few definitions of HRM:
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3. HRM is the planning, organizing, directing and controlling of the
procurement, development, compensation, integration, maintenance and
separation of human resources to the end that individual, organizational, and social
objectives are accomplished.
HR ACTIVITES
• RECRUITMENT/SELECTION
• PERFORMANCE APPRAISAL
• RECLOCATION
• INDUCTION
• SEPARATION
• EXIT INTERVIEWS
• ATTENDENCE/AWARD/REWARD
• CONFIRMATION PROCESS
• Performance Appraisal.
To achieve this objective the company carries out performance appraisal of its
employees so as to assess their weaknesses& strengths& to take measures
accordingly like providing training or giving rewards or incentives
• Recruitment
Recruitment at OPEN AIR RESTAURENT is carried out in close co-ordination
with the department requiring the personnel. It is a process where the qualification
and other skills needed for the job are taken into account & based on this the
incumbent is selected after proper screening & interviewing. He is then inducted &
provided training if needed.
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• HR Techniques Will Adopt By coffee shop
• KAIZENS
• Total Quality Management(TQM)
Personnel Plan
The table below outlines the personnel needs of Arajungnaj Bakery Shop.
Financial Plan
Arajunganj will capitalize on the strong demand for high-quality gourmet coffee.
The owners have provided the company with sufficient start-up capital. With
successful management aimed at establishing and growing a loyal customer base,
the company will see its net worth doubling in two years. Arajunganj will maintain
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a healthy 40% gross margin average, which combined with reasonable operating
expenses, will provide enough cash to finance further.
As the table below present, the company will maintain a healthy cash flow
position, which will allow for timely debt servicing and funds available for future
development.
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Investing 0 0 0
Cash at beginning 282700 434728 792853.5
Cash at end 434728 792853.5 1338002.375
Break-even Analysis
With average monthly fixed costs of Rs.262,700 in FY2012 and an average margin
of 37.5%, Arajunganj break-even sales volume is around 35027 units. As shown
further, the company is expected to generate such sales volume from the out start.
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THE LOCATION
For any business player location plays a vital role. The success and the future of
the company depends on that place from where selling of the product and
availability the required raw material is feasible and in least possible cost.
Location- our preferable location is Arjunganj (Sultanpur road) Lucknow.
Arjunganj consists of Economic area of Uttar Pradesh, and also have some
important factors which are..
Cheap land, labour cost which are very essential for starting any business.
The location of the Bakery Shop Daily Fresh is easily reachable location for our
target market so cheap transportation cost occurring during supply and receiving
the goods.
Another thing to consider is whether or not this is a high crime area, people may
not stop if they don't feel safe. Destruction of property, robbery and employee
safety is other considerations.
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Projected Profit and Loss
Annual projected sales of Rs.191, 2500 in FY2012-13.The table below outlines the
projected Profit and Loss Statement for FY2018-19 to 2021-22.
*The rate of Depreciation is taken as 10% in furniture and espresso machine and
for computer and AC it is 20%.
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Projected Balance Sheet
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EXIT STRATEGY
The office space would be there in the owned residence of the owner itself spread
across 1100 sq ft. ground floor and all the assets including the machines and other
materials can be easily sold off to local vendors or through online used e-
commerce websites and thus, helping the owner to dispose of the liabilities.
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CONCLUSION
I am sure that our Bakery food product will be going to succeed as it is having a
huge market. The product range also which we are having is unique and it nearly
covers all the necessary qualities which it will make a unique product. There are
large number of people in Lucknow & it is nearby city which can be served as our
customers. Our bakery will be first of its kind as there is no branded Bakery up till
now in Uttar Pradesh which sells exclusively Cake Pastry, bread this gives our
Bakery Shop Daily Fresh a first movers advantage. In India there are large
numbers of vegetarian people who account for about 40% of the Indian population.
This gives an idea about our target customers. People in India spend lavishly on
their eating habit, only we have to do is to provide best quality Bakery food. There
are many factors that influence the availability of the product. Supply of raw
materials should be within time. Baker and worker should be quick and best so that
we can provide our customers the quality Bakery food with a faster service.
Marketing is especially important for a business in retail industry because there is
no other person on whom the retailer can rely in this industry for penetration in the
market or diversification. Marketing is a very crucial activity in every business
organization. Every product produced within an industry has to be marketed
otherwise it will remain as unsold stock, which will be of no value.
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BIBLIOGRAPHY
• http://www.reportbuyer.com/food_drink/country_overviews_food/indian_fruit_
juice_market.html
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