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INDEX

Sl.no CONTENT PAGE.NO

1 Introduction 2
2 Company Profile 3-4
3 Training 5-9
4 Training Methods Adopted by Samsung 10-20
5 Conclusion 21
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INTRODUCTION

Training can be introduced simply as a process of assisting a person for

enhancing his efficiency and effectiveness to a particular work area by getting more knowledge and practices.
Also training is important to establish specific skills, abilities and knowledge to an employee. For an
organization, training and development are important as well as organizational growth, because the
organizational growth and profit are also dependent on the training. But the training is not a core of
organizational development. It is a function of the organizational development.
Training is different form education; particularly formal education. The
education is concerned mainly with enhancement of knowledge, but the aims of training are increasing
knowledge while changing attitudes and competences in good manner. Basically the education is formulated
within the framework and to syllabus, but the training is not formed in to the frame and as well as syllabus. It
may differ from one employee to another, one group to another, even the group in the same class. The reason
for that can be mentioned as difference of attitudes and skills from one person to another. Even the situation
is that, after good training programme, all different type skilled one group of employees can get in to similar
capacity, similar skilled group. That is an advantage of the trainings.
In the field of Human Resources Management, Training and Development is
the field concern with organizational activities which are aimed to bettering individual and group
performances in organizational settings. It has been known by many names in the field HRM, such as
employee development, human resources development, learning and development etc. Training is really
developing employees’ capacities through learning and practicing.
Training is the framework for helping employees to develop their personal
and organizational skills, knowledge, and abilities. The focus of all aspects of Human Resource Development
is on developing the most superior workforce so that the organization and individual employees can
accomplish their work goals in service to customers

All employees want to be valuable and remain competitive

in the labour market at all times, because they make some demand for employees in the labour market. This
can only be achieved through employee training and development. Hence employees have a chance to
negotiate as well as employer has a good opportunity to select most suitable person for his vacancy. Employees
will always want to develop career-enhancing skills, which will always lead to employee motivation. There is
no doubt that a well trained and developed staff will be a valuable asset to the company and thereby increasing
the chances of his efficiency in discharging his duties.
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SAMSUNG COMPANY PROFILE

A digital leader...a responsible global citizen...Multi-faceted family of companies...an ethical

business...SAMSUNG is all of these and more.

At Samsung group and Samsung electronics, our products and approach to business are held to only the highest
standards so that we can more effectively contribute to a better world.

The Samsung Philosophy

At Samsung, we follow a simple business philosophy: to devote our talent and technology to creating superior
products and services that contribute to a better global society.

Every day, our people bring this philosophy to life. Our leaders search for the brightest talent from around the
world, and give them the resources they need to be the best at what they do. The result is that all of our
products—from memory chips that help businesses store vital knowledge to mobile phones that connect
people across continents— have the power to enrich lives. And that’s what making a better global society all
is about.

Our Values

We believe that living by strong values is the key to good business. At Samsung, a rigorous code of conduct
and these core values are at the heart of every decision we make.

People

Quite simply, a company is its people. At Samsung, we’re dedicated to giving our people a wealth of
opportunities to reach their full potential.

Excellence

Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering

commitment to develop the best products and services on the market.
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Change

In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we
have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our
company toward long-term success.

Co-prosperity

A business cannot be successful unless it creates prosperity and opportunity for others. Samsung is dedicated
to being a socially and environmentally responsible corporate citizen in every community where we operate
around the globe.

Vision 2020

As stated in its new motto, Samsung Electronics' vision for the new decade is, "Inspire the World, Create the
Future."

This new vision reflects Samsung Electronics’ commitment to inspiring its communities by leveraging
Samsung's three key strengths: “New Technology,” “Innovative Products,” and “Creative Solutions.” -- and
to promoting new value for Samsung's core networks -- Industry, Partners, and Employees. Through these
efforts, Samsung hopes to contribute to a better world and a richer experience for all. As part of this vision,
Samsung has mapped out a specific plan of reaching $400 billion in revenue and becoming one of the world’s
top five brands by 2020. To this end, Samsung has also established three strategic approaches in its
management: “Creativity,” “Partnership,” and “Talent.” Samsung is excited about the future. As we build on
our previous accomplishments, we look forward to exploring new territories, including health, medicine, and
biotechnology. Samsung is committed to being a creative leader in new markets and becoming a truly No. 1
business going forward.

Samsung's History

From its inception as a small export business in Taegu, Korea, Samsung has grown to become one of the
world's leading electronics companies, specialising in digital appliances and media semiconductors,
memory and system integration. Today Samsung's innovative and top quality product and processes are
world recognised. This timeline captures the major milestone in Samsung's history, showing how the
company expanded its product line and reach, grew its revenue and market share, and has followed its
mission of making life better for consumer around the world.
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TRAINING

Definition of Training
Dale S. Beach defines training as ‘the organized procedure by which people learn knowledge and/or skill for
a definite purpose’. Training refers to the teaching and learning activities carried on for the primary purpose
of helping members of an organization acquire and apply the knowledge, skills, abilities, and attitudes
needed by a particular job and organization.

According to Edwin Flippo, ‘training is the act of increasing the skills of an employee for doing a particular
job’.

Need for Training:

Every organization should provide training to all the employees irrespective of their qualifications and skills.

Specifically the need for training arises because of following reasons:

1. Environmental changes:
Mechanization, computerization, and automation have resulted in many changes that require trained staff
possessing enough skills. The organization should train the employees to enrich them with the latest
technology and knowledge.

2. Organizational complexity:
With modern inventions, technological upgradation, and diversification most of the organizations have
become very complex. This has aggravated the problems of coordination. So, in order to cope up with the
complexities, training has become mandatory.

3. Human relations:
Every management has to maintain very good human relations, and this has made training as one of the
basic conditions to deal with human problems.

4. To match employee specifications with the job requirements and organizational needs:
An employee’s specification may not exactly suit to the requirements of the job and the organization,
irrespective of past experience and skills. There is always a gap between an employee’s present
specifications and the organization’s requirements. For filling this gap training is required.

5. Change in the job assignment:

Training is also necessary when the existing employee is promoted to the higher level or transferred to
another department. Training is also required to equip the old employees with new techniques and
technologies.
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Importance of Training:
Training of employees and managers are absolutely essential in this changing environment. It is an
important activity of HRD which helps in improving the competency of employees. Training gives a lot of
benefits to the employees such as improvement in efficiency and effectiveness, development of self-
confidence and assists everyone in self-management.

The stability and progress of the organization always depends on the training imparted to the employees.
Training becomes mandatory under each and every step of expansion and diversification. Only training can
improve the quality and reduce the wastages to the minimum. Training and development is also very
essential to adapt according to changing environment.

Training methods
Many methods of training are available- each has certain advantages and disadvantages. Here we list the
different methods of training you can comment on the pros and cons and make the examples concrete by
imagining how they could be applied in training truck drivers.

1. Technology-Based Learning

Common methods of learning via technology include:

 Basic PC-based programs

 Interactive multimedia - using a PC-based CD-ROM
 Interactive video - using a computer in conjunction with a VCR
 Web-based training programs

The forms of training with technology are almost unlimited. A trainer also gets more of the learner’s
involvement than in any other environment and trainees have the benefit of learning at their own pace.

Example: In the trucking industry one can imagine interactive multimedia training on tractor-trailers
followed by a proficiency test to see how well the employee knows the truck.

2. Simulators

Simulators are used to imitate real work experiences.

Most simulators are very expensive but for certain jobs, like learning to fly a 747, they are indispensable.
Astronauts also train extensively using simulators to imitate the challenges and micro-gravity experienced
on a space mission. The military also uses video games to train soldiers.

Example: Truck drivers could use simulators to practice responding to dangerous driving situations.

3. On-The-Job Training

Jumping right into work from day one can sometimes be the most effective type of training.

Here are a few examples of on-the-job training:

 Read the manual - a rather boring, but thorough way of gaining knowledge of about a task.
 A combination of observation, explanation and practice.
 Trainers go through the job description to explain duties and answer questions.
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 Use the intranet so trainees can post questions concerning their jobs and experts within the company can
answer them.

On-the-job training gives employees motivation to start the job. Some reports indicate that people learn
more efficiently if they learn hands-on, rather than listening to an instructor. However, this method might
not be for everyone, as it could be very stressful.

Example: New trucking employees could ride with experienced drivers. They could ask questions about
truck weigh stations, proper highway speeds, picking up hitchhikers, or any other issues that may arise.

4. Coaching/Mentoring

Coaching/mentoring gives employees a chance to receive training one-on-one from an experienced

professional. This usually takes place after another more formal process has taken place to expand on what
trainees have already learned.

Here are three examples of coaching/mentoring:

 Hire professional coaches for managers (see our HR.com article on Understanding Executive Coaching)
 Set up a formal mentoring program between senior and junior managers
 Implement less formal coaching/mentoring to encourage the more experienced employees to coach the
less experienced.

Coaching/mentoring gives trainees the chance to ask questions and receive thorough and honest answers -
something they might not receive in a classroom with a group of people.

Example: Again, truck drivers could gain valuable knowledge from more experienced drivers using this
method.

5. Lectures

Lectures usually take place in a classroom-format.

It seems the only advantage to a lecture is the ability to get a huge amount of information to a lot of people
in a short amount of time. It has been said to be the least effective of all training methods. In many cases,
lectures contain no form of interaction from the trainer to the trainee and can be quite boring. Studies show
that people only retain 20 percent of what they are taught in a lecture.

Example: Truck drivers could receive lectures on issues such as company policies and safety.

6. Group Discussions & Tutorials

These most likely take place in a classroom where a group of people discuss issues.

For example, if an unfamiliar program is to be implemented, a group discussion on the new program would
allow employees to ask questions and provide ideas on how the program would work best.

A better form of training than lectures, it allows all trainees to discuss issues concerning the new program. It
also enables every attendee to voice different ideas and bounce them off one another.

Example: Truck drivers could have group discussions and tutorials on safety issues they face on the road.
This is a good way to gain feedback and suggestions from other drivers.

7. Role Playing
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Role playing allows employees to act out issues that could occur in the workplace. Key skills often touched
upon are negotiating and teamwork.

A role play could take place between two people simulating an issue that could arise in the workplace. This
could occur with a group of people split into pairs, or whereby two people role play in front of the
classroom.

Role playing can be effective in connecting theory and practice, but may not be popular with people who
don´t feel comfortable performing in front of a group of people.

Example: Truck drivers could role play an issue such as a large line-up of trucks is found at the weighing
station and one driver tells another that he might as well go ahead and skip the whole thing. Or role play a
driver who gets pulled over by a police officer and doesn´t agree with the speeding charge.

8. Management Games

Management games simulate real-life issues faced in the workplace. They attract all types of trainees
including active, practical and reflective employees.

Some examples of management games could include:

 Computer simulations of business situations that managers ´play´.

 Board games that simulate a business situation.
 Games surrounding thought and creativity - to help managers find creative ways to solve problems in the
workplace, or to implement innovative ideas.

Example: In a trucking business, managers could create games that teach truckers the impact of late
deliveries, poor customer service or unsafe driving.

9. Outdoor Training

A nice break from regular classroom or computer-based training, the usual purpose of outdoor training is to
develop teamwork skills.

Some examples include:

 Wilderness or adventure training - participants live outdoors and engage in activities like whitewater
rafting, sailing, and mountain climbing.
 Low-impact programming - equipment can include simple props or a permanently installed "low ropes"
course.
 High-impact programming - Could include navigating a 40-foot "high ropes" course, rock climbing, or
rappelling.

Outgoing and active participants may get the most out of this form of training. One risk trainers might
encounter is distraction, or people who don´t like outdoor activities.

Example: As truck drivers are often on the road alone, they could participate in a nature-training course
along with depot personnel to build esprit de corps.

10. Films & Videos

Films and videos can be used on their own or in conjunction with other training methods.
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To be truly effective, training films and videos should be geared towards a specific objective. Only if they
are produced effectively, will they keep the trainees attention. They are also effective in stimulating
discussion on specific issues after the film or video is finished.

Films and videos are good training tools, but have some of the same disadvantages as a lecture - i.e., no
interaction from the trainees.

A few risks to think about - showing a film or video from an outside source may not touch on issues directly
affecting a specific company. Trainees may find the information very interesting but irrelevant to their
position in the company.

Some trainers like to show videos as a break from another training method, i.e. as a break from a lecture
instead of a coffee break.

This is not a good idea for two reasons. One: after a long lecture, trainees will usually want a break from any
training material, so a training film wouldn´t be too popular. Two: using films and videos solely for the
purpose of a break could get expensive.

Example: Videos for truckers could show the proper way to interact with customers or illustrate preventive
maintenance techniques.

11. Case Studies

Case studies provide trainees with a chance to analyze and discuss real workplace issues. They develop
analytical and problem-solving skills, and provide practical illustrations of principle or theory. They can also
build a strong sense of teamwork as teams struggle together to make sense of a case.

All types of issues could be covered - i.e. how to handle a new product launch.

Example: Truck drivers could use case studies to learn what issues have been faced in the trucking industry
in the past and what they could do if a similar situation were to occur.

12. Planned Reading

Basically planned reading is pre-stage preparation to more formal methods of training. Some trainees need
to grasp specific issues before heading into the classroom or the team-building session
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TRAINING METHODS ADOPTED BY SAMSUNG COMPANY

Samsung’s invests heavily on employee training and development which is core to the company’s success.
The objective is to secure bright and innovative team members to lead the digital era.

Samsung Electronics Australia has systematic training programs to cultivate experts in the areas of sales and
marketing. We develop our people to become leaders at the forefront of technology and innovative business.

Training Operations:

The quality of employees and their development through training and education are major factors in
determining long-term profitability of a small business. If you hire and keep good employees, it is good policy
to invest in the development of their skills, so they can increase their productivity.

Training often is considered for new employees only. This is a mistake because ongoing training for current
employees helps them adjust to rapidly changing job requirements.

Position training

From new recruit to management training specific to each position is delivered to our trained staffs with the
skill set required to given position.
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Engineering training

Included in engineering training are engineering basic course, advance course, specialist seminar. Engineering
basic course is design to teach engineering skills by giving comprehensive and systematic understanding on
engineering including design procurement and construction project management. Advance course offers in
depth on the job education for the required discipline. During specialist seminars findings from study activities
technology information and application technology by discipline are introduce to communicate and share new
technology.

Job training

Job training newly launch program to systematically develop job capabilities is structured to nurture
knowledge competencies and mid set required for job. The training aimed at fostering job related skills and
expertise is composed of job basic course, job intensive course, job expert course.

Globalization training

With an aim to develop foreign language skills and promote smooth communication at our overseas project
the regular in hose program is comprised of Samsung group language test prep course and practical English
conversation course with curriculum broke down based on the score of speaking test. Furthermore courses to
help you improve business writing, meeting, presentation, communication, negotiation skills are provided to
help your career. Those who want to take advantage of 5 day workweek and wish to study during weekend
can continuously benefit from the program. You can continuously take Samsung group collective course to
enhance business skills.

IT training

MS excel and PowerPoint course for professional office automation, e-test preparation course for IT
professional certification are upgraded for your service. Including financial management education and legal
matter course, business general training allows you to acquire basic understanding of engineering and general
business while raising efficiency in operation.

Core talent training

The training is to nurture core talent in the organization. Among the program regional specialist course is
designed to develop global competitiveness while global biz. Leadership course to nurture people ready from
global challenge. The training further provides various programs including SLP course to identify next
generation business leaders. Samsung MBA course to nurture strategic members who can lead ever changing
business environment of the new millennium, and evening graduate course to horn business skills of Samsung
engineering staff.
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Purpose of Training

Reasons for emphasizing the growth and development of personnel include

 Creating a pool of readily available and adequate replacements for personnel who may leave or move
up in the organization.
 Enhancing the company's ability to adopt and use advances in technology because of a sufficiently
knowledgeable staff.
 Building a more efficient, effective and highly motivated team, which enhances the company's
competitive position and improves employee morale.

 Ensuring adequate human resources for expansion into new programs.

Research has shown specific benefits that a small business receives from training and developing its workers,
including:

 Increased productivity.
 Reduced employee turnover.
 Increased efficiency resulting in financial gains.
 Decreased need for supervision.

Employees frequently develop a greater sense of self-worth, dignity and well-being as they become more
valuable to the firm and to society. Generally, they will receive a greater share of the material gains that result
from their increased productivity. These factors give them a sense of satisfaction through the achievement of
personal and company goals.

The Training Process

The model below traces the steps necessary in the training process:
 Organizational Objectives
 Needs Assessment
 Is There a Gap?
 Training Objectives
 Select the Trainees
 Select the Training Methods and Mode
 Choose a Means of Evaluating
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 Administer Training
 Evaluate the Training

Your business should have a clearly defined strategy and set of objectives that direct and drive all the decisions
made especially for training decisions. Firms that plan their training process are more successful than those
that do not. Most business owners want to succeed, but do not engage in training design that promise to
improve their chances of success. Why? The five reasons most often identified are:

Time - Small businesses managers find that time demands do not allow them to train employees.

Getting started - Most small business managers have not practiced training employees. The training
process is unfamiliar.

Broad expertise - Managers tend to have broad expertise rather than the specialized skills needed for
training and development activities.

Lack of trust and openness - Many managers prefer to keep information to themselves. By doing so
they keep information from subordinates and others who could be useful in the training and development
process.

Scepticisms as to the value of the training - Some small business owners believe the future cannot
be predicted or controlled and their efforts, therefore, are best centred on current activities i.e., making money
today.

A well-conceived training program can help your firm succeed. A program structured with the company's
strategy and objectives in mind has a high probability of improving productivity and other goals that are set
in the training mission.

For any business, formulating a training strategy requires addressing a series of questions.

 Who are your customers? Why do they buy from you?

 Who are your competitors? How do they serve the market? What competitive advantages do they
enjoy? What parts of the market have they ignored?
 What strengths does the company have? What weaknesses?
 What social trends are emerging that will affect the firm?

The purpose of formulating a training strategy is to answer two relatively simple but vitally important
questions:
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(1) What is our business? And

(2) What should our business be? Armed with the answers to these questions and a clear vision of its mission,
strategy and objectives, a company can identify its training needs.

Identifying Training Needs

Training needs can be assessed by analysing three major human resource areas: the organization as a whole,
the job characteristics and the needs of the individuals. This analysis will provide answers to the following
questions:

 Where is training needed?

 What specifically must an employee learn in order to be more productive?
 Who needs to be trained?

Begin by assessing the current status of the company how it does what it does best and the abilities of your
employees to do these tasks. This analysis will provide some benchmarks against which the effectiveness of
a training program can be evaluated. Your firm should know where it wants to be in five years from its long-
range strategic plan. What you need is a training program to take your firm from here to there.

Second, consider whether the organization is financially committed to supporting the training efforts. If not,
any attempt to develop a solid training program will fail.

Next, determine exactly where training is needed. It is foolish to implement a companywide training effort
without concentrating resources where they are needed most. An internal audit will help point out areas that
may benefit from training. Also, a skills inventory can help determine the skills possessed by the employees
in general. This inventory will help the organization determine what skills are available now and what skills
are needed for future development.

Also, in today's market-driven economy, you would be remiss not to ask your customers what they like about
your business and what areas they think should be improved. In summary, the analysis should focus on the
total organization and should tell you

(1) Where training is needed and

(2) Where it will work within the organization.

Once you have determined where training is needed, concentrate on the content of the program. Analyze the
characteristics of the job based on its description, the written narrative of what the employee actually does.
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Training based on job descriptions should go into detail about how the job is performed on a task-by-task
basis. Actually doing the job will enable you to get a better feel for what is done.

Individual employees can be evaluated by comparing their current skill levels or performance to the
organization's performance standards or anticipated needs. Any discrepancies between actual and anticipated
skill levels identify a training need.

Selection of Trainees
Once you have decided what training is necessary and where it is needed, the next decision is who should be
trained? For a small business, this question is crucial. Training an employee is expensive, especially when
he or she leaves your firm for a better job. Therefore, it is important to carefully select who will be trained.
Training programs should be designed to consider the ability of the employee to learn the material and to use
it effectively, and to make the most efficient use of resources possible. It is also important that employees be
motivated by the training experience. Employee failure in the program is not only damaging to the employee
but a waste of money as well. Selecting the right trainees is important to the success of the program.

Training Goals
The goals of the training program should relate directly to the needs determined by the assessment process
outlined above. Course objectives should clearly state what behaviour or skill will be changed as a result of
the training and should relate to the mission and strategic plan of the company. Goals should include
milestones to help take the employee from where he or she is today to where the firm wants him or her in the
future. Setting goals helps to evaluate the training program and also to motivate employees. Allowing
employees to participate in setting goals increases the probability of success.

Training Methods

There are two broad types of training available to small businesses: on-the-job and off-the-job techniques.
Individual circumstances and the "who," "what" and "why" of your training program determine which
method to use.
On-the-job training is delivered to employees while they perform their regular jobs. In this way, they do
not lose time while they are learning. After a plan is developed for what should be taught, employees should
be informed of the details. A timetable should be established with periodic evaluations to inform employees
about their progress. On-the-job techniques include orientations, job instruction training, apprenticeships,
internships and assistantships, job rotation and coaching.
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Off-the-job techniques include lectures, special study, films, television conferences or discussions, case
studies, role playing, simulation, programmed instruction and laboratory training. Most of these techniques
can be used by small businesses although, some may be too costly.

Orientations are for new employees. The first several days on the job are crucial in the success of new
employees. This point is illustrated by the fact that 60 percent of all employees who quit do so in the first ten
days. Orientation training should emphasize the following topics:

 The company's history and mission.

 The key members in the organization.
 The key members in the department, and how the department helps fulfil the mission of the company.
 Personnel rules and regulations.

Some companies use verbal presentations while others have written presentations. Many small businesses
convey these topics in one-on-one orientations. No matter what method is used, it is important that the
newcomer understand his or her new place of employment.

Lectures present training material verbally and are used when the goal is to present a great deal of material
to many people. It is more cost effective to lecture to a group than to train people individually. Lecturing is
one-way communication and as such may not be the most effective way to train. Also, it is hard to ensure that
the entire audience understands a topic on the same level; by targeting the average attendee you may
undertrained some and lose others. Despite these drawbacks, lecturing is the most cost-effective way of
reaching large audiences.

Role playing and simulation are training techniques that attempt to bring realistic decision making
situations to the trainee. Likely problems and alternative solutions are presented for discussion. The adage
there is no better trainer than experience is exemplified with this type of training. Experienced employees can
describe real world experiences, and can help in and learn from developing the solutions to these simulations.
This method is cost effective and is used in marketing and management training.

Audio-visual methods such as television, videotapes and films are the most effective means of providing
real world conditions and situations in a short time. One advantage is that the presentation is the same no
matter how many times it's played. This is not true with lectures, which can change as the speaker is changed
or can be influenced by outside constraints. The major flaw with the audiovisual method is that it does not
allow for questions and interactions with the speaker, nor does it allow for changes in the presentation for
different audiences.
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Job rotation involves moving an employee through a series of jobs so he or she can get a good feel for the
tasks that are associated with different jobs. It is usually used in training for supervisory positions. The
employee learns a little about everything. This is a good strategy for small businesses because of the many
jobs an employee may be asked to do.

Apprenticeships develop employees who can do many different tasks. They usually involve several related
groups of skills that allow the apprentice to practice a particular trade, and they take place over a long period
of time in which the apprentice works for, and with, the senior skilled worker. Apprenticeships are especially
appropriate for jobs requiring production skills.

Internships and assistantships are usually a combination of classroom and on-the-job training. They
are often used to train prospective managers or marketing personnel.

Programmed learning, computer-aided instruction and interactive video all have one thing in common:
they allow the trainee to learn at his or her own pace. Also, they allow material already learned to be bypassed
in favour of material with which a trainee is having difficulty. After the introductory period, the instructor
need not be present, and the trainee can learn as his or her time allows. These methods sound good, but may
be beyond the resources of some small businesses.

Laboratory training is conducted for groups by skilled trainers. It usually is conducted at a neutral site
and is used by upper- and middle management trainees to develop a spirit of teamwork and an increased ability
to deal with management and peers. It can be costly and usually is offered by larger small businesses.

Trainers
Who actually conducts the training depends on the type of training needed and who will be receiving it. On-
the-job training is conducted mostly by supervisors; off-the-job training, by either in-house personnel or
outside instructors.

In-house training is the daily responsibility of supervisors and employees. Supervisors are ultimately
responsible for the productivity and, therefore, the training of their subordinates. These supervisors should be
taught the techniques of good training. They must be aware of the knowledge and skills necessary to make a
productive employee. Trainers should be taught to establish goals and objectives for their training and to
determine how these objectives can be used to influence the productivity of their departments. They also must
be aware of how adults learn and how best to communicate with adults. Small businesses need to develop
their supervisors' training capabilities by sending them to courses on training methods. The investment will
pay off in increased productivity.
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There are several ways to select training personnel for off-the-job training programs. Many small businesses
use in-house personnel to develop formal training programs to be delivered to employees off line from their
normal work activities, during company meetings or individually at prearranged training sessions.

There are many outside training sources, including consultants, technical and vocational schools, continuing
education programs, chambers of commerce and economic development groups. Selecting an outside source
for training has advantages and disadvantages. The biggest advantage is that these organizations are well
versed in training techniques, which is often not the case with in-house personnel.

The disadvantage of using outside training specialists is their limited knowledge of the company's product or
service and customer needs. These trainers have a more general knowledge of customer satisfaction and needs.
In many cases, the outside trainer can develop this knowledge quickly by immersing himself or herself in the
company prior to training the employees. Another disadvantage of using outside trainers is the relatively high
cost compared to in-house training, although the higher cost may be offset by the increased effectiveness of
the training. Whoever is selected to conduct the training, either outside or in-house trainers, it is important that
the company's goals and values be carefully explained.

Training Administration
Having planned the training program properly; you must now administer the Training to the selected
employees. It is important to follow through to make sure the goals are being met. Questions to consider
before training begins include:

 Location.
 Facilities.
 Accessibility.
 Comfort.
 Equipment.
 Timing.

Careful attention to these operational details will contribute to the success of the training program. An
effective training program administrator should follow these steps:

 Define the organizational objectives.

 Determine the needs of the training program.
 Define training goals.
 Develop training methods.
 Decide whom to train.
 Decide who should do the training.
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 Administer the training.

 Evaluate the training program.

Following these steps will help an administrator develop an effective training program to ensure that the
firm keeps qualified employees who are productive, happy workers. This will contribute positively to the
bottom line.

Evaluation of Training

Training should be evaluated several times during the process. Determine these milestones when you
develop the training. Employees should be evaluated by comparing their newly acquired skills with the skills
defined by the goals of the training program. Any discrepancies should be noted and adjustments made to
the training program to enable it to meet specified goals. Many training programs fall short of their
expectations simply because the administrator failed to evaluate its progress until it was too late. Timely
evaluation will prevent the training from straying from its goals.

Training Cycle

Stage 1 - Identification of training needs

This initial stage of the training cycle addresses finding out if there is, or identifying, training need. If a need
is identified, it is at this stage that who needs trained (target audience), in what and how you will know the
training has had the intended impact success criteria of the training should be identified. This stage will help
those who identify training needs to consider why the training is required and its expected outcome and impact.

How you will measure if the training has met the original need i.e. brought about intended change in behaviour,
performance.

Stage 2 - Design of training solutions

This stage covers planning, design and development of magistrate training. It aims to ensure that a systematic
and consistent approach is adopted for all training solutions. Training solutions cover face to face training
and open and flexible learning including e-learning.

Stage 3 - Delivery of training solutions

This stage of the training cycle ensures that the delivery of the training is effective and provides opportunities
for the learners to learn. This will involve choosing the most appropriate format for meeting training needs,
and taking advantage of different training methods.
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Stage 4 - Application of training in the court environment

This stage of the training cycle is concerned with ensuring that all learning outcomes are applied and
reinforced in practice within the court environment. This stage will help those who monitor the development
of individual learners and review their progress.

Stage 5 - Evaluation of training solutions

This stage of the training cycle deals with the collection, analysis and presentation of information to establish
the improvement in performance that results from this. This stage will help those who evaluate learning
programmes, or who respond to developments in learning, or plan and introduce improvements in learning
interventions
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CONCLUSION
On the basis of the analysis made, the following conclusions are drawn:
 Maximum trainees are working in the organization for more than five years.
 75% of employees are aware of the company’s vision and mission.
 Maximum of employees finds healthy environment at the work place.
 Maximum said that they get help whenever they required.
 All the employees are satisfied with the training and development program given to them.
 The training and development program given to employees is completely successful in
improving once understanding about the requirement and responsibility of joy.
 The training program has helped in developing skills of employees.
 After attending the training program most of the workers find their attitude better towards the
job.
 Maximum employees find cooperation between the management and the workers.
 More than half number of employees said that all the employees are treated similarly without
bias and prejudice.