Cross-cultural Communication

Duration - 2 days (16 Hours)

Program Objectives:

After completing this program, participants will be able to:

1. Understand the role that culture plays on how we think, act and expect things from others

2. Understand the impact of cultural differences on our ability to work together globally

3. Have a better understanding of the cultural challenges facing multicultural workplaces

4. Improve their cultural competence and sensitivities

5. Create communication strategies to minimise mis-communication

6. Apply these strategies with their colleagues from across the globe for better interaction and
effective results

Session Flow:

S.No Module Methodology

1 Introduc*on to the Workshop Trainer led discussion

2 Cultural Awareness – Se:ng the Trainer led discussion

context
3 What is Culture? Trainer led discussion
What are the various elements of Ac*vity followed by discussion and
culture? debrief
Importance of culture at the
workplace
4 Cultural condi*oning Trainer led discussion
Percep*on and its effects on our Video followed by discussion
ability to work in a mul*-cultural
environment
5 Roadblocks - The culture shock! Trainer led discussion
Understanding the similari*es and Ac*vity followed by discussion and
differences debrief

6 Understanding culture bePer - Discussions using examples from diverse

1. Cultural Parameters that define cultures
culture Scenario based discussions
2. Parameters that affect work Group Ac*vity followed by discussion
3. Behavioural categories associated
with different cultures
7 Communica*ng in a mul*-cultural Discussions using examples from diverse
se:ng cultures
1. Use of Language Scenario based discussions
2. Common habits associated with - Behavioural Assessment followed by
Listening, Asking ques*ons, Body discussion
Language
3. Different communica*on styles
4. Perils of virtual communica*on -
Email, Conference Calls, Video
Conferencing, Webex/Skype
 8 Working across cultures Case study
1.Bridging the communica*on Group discussion based on real-life work
gap scenarios
2.Working with people from Working in Teams - Exercise followed by
various cultural backgrounds – debrief and discussion
Differences in Authority, concept Group Ac*vity followed by discussion
of Hierarchy, Approachability,
Managerial styles, Concepts of
status and leadership
3.Professional expecta*ons in
different countries – Importance
of Time and Commitment,
Professionalism, Structuring a
Mee*ng
4.Building mul*-cultural teams -
Importance of sincerity, openness
and trust
5.Other mannerisms - Dining
e*quePe, Socialising with co-
workers
9 Session wrap up and Personal ac*on Key Highlights and Take-away
plan

Training Methodology

All sessions will be conducted in an interactive mode, which will encourage optimal exchange of
thoughts, ideas, and feelings.

Instructional methodology consists of all (or some) of the following:

Instructor Led Training

Individual, Paired and Group Activities to discover and experience learning concepts
Lectures using PowerPoint Presentations
Facilitator led group discussions
Case study and scenario analyses
Role plays to demonstrate and assess skills
Profiling instruments or diagnostic exercises
Written exercises for practicing skills and self-assessment
Popular and Training film analyses to explore and illustrate instructional concepts