SINGLE ENTRY APPROACH PROCESS FLOW AT THE NCRAB

PERSONS TIME FORMS TO BE

PROCESS/ACTIVITY/STEPS REMARKS
RESPONSIBLE FRAME USED

1. All parties requesting assistance shall be given

SEnA Admin Staff
number and seated on the benches provided for the
and Guard on Duty
SEnA Unit.

2. Each requesting party shall be assisted by the

SEADOs on duty on his/her specific concerns.
· For those who have SENA Referral and walk-
in settlement, they will be advised to proceed to the
Complaint Unit.
· For those needing counseling/ advice , the SEADOs on Duty Action Slip
SEADO on Duty shall advise them accordingly
· For all other cases, the SEADO on duty shall
introduce SENA, its objectives and procedures and
convince the requesting party to undergo conciliation
and mediation under SEnA

DOLE-SEnA Form
3. Those who are convinced to undergo SEnA shall No. 1 (Request for
SEADO on Duty
be assisted by the SEADO on duty to accomplish the Assistance Form
Request for Assistance Form (RFA) in two (2) copies

Those who insist on filing of complaint shall be

referred to the Complaint Unit through a Certificate Certificate to
to Proceed Proceed (get copy
from NCR)

4. Once the RFA is completed, the SEADO on duty

shall forward the RFA to the SENA Unit Head for :
i. Assignment of reference number using the
following format: SEAD-NLRC-NCRAB-YYYY-
MM-0001 (and so on, in chronological order)
ii. Designation of a SENA CM listed in
“Annex B” to conciliate-mediate the RFA.
iii. Set two consecutive conferences and
prepare Notice of Conference in four (4) based on the SENA Unit Head
scheduled conference indicated by the designated and Admin Staff
SENA CM.
iv. Send the notice of conference to the other
party either thru fax or registered mail.
v. Provide a copy of the Notice of Conference
to the requesting party and instruct him/her to come
back on the scheduled conference and proceed to the
office of the designated SEnA CM indicated in the DOLE-SEnA Form
Notice. No. 2 (Notice of
Conference)
vi. Provide a copy of the RFA and Notice of
Conference to the designated SENA CM .
**do we need
vii. Log /encode the pertinent information in the to provide
SEnA database for monitoring purposes such as copy of the
reference number, assigned SEnA CM and date of RFA to the
conference. other party?

DOLE-SEnA Form
No. 3 (Minutes)

5. Designated SEnA CM conducts conciliation-

mediation and records proceedings in the Minutes
Form.

DOLE-SEnA Form
5.1. If an agreement is reached, the designated No. 4 (Settlement
SEnA CM prepares the Settlement Agreement to be Agreement)
signed by both parties and attested by SEnA CM.

Should there be actual payment before the designated

SEnA CM based on the terms of the Settlement
Agreement, a Quitclaim and Release will be prepared
to be signed by both parties, attested by the
DOLE-SEnA Form
designated SEnA CM and subscribed by ELA or LA
No. 5 (Quitclaim and
Carpio or EC.
Release)

5.2 If no agreement is reached, the

Requesting Party will be advised to file his complaint
before the office having jurisdiction over his/her
complaint through the Certificate to Proceed to be
given to the Requesting Party.

5.2 If the scheduled conciliation-mediation

conferences did not prosper due to a) non-appearance
of either the requesting party or the responding party;
b) either one or both parties declined to submit to the
conciliation-mediation process and c) for other
reasons, the designated SEnA CM will terminate the
Certificate to
proceedings on the RFA.
Proceed (get copy
6. After each disposition of the RFA, the designated from NCR)
SEnA CM shall record the mode of disposition and
forward the pertinent documents of the RFA to the
SEnA Unit Head. DOLE-SEnA Form
No. 3 (Minutes)
NLRC-SEnA Form
No. 09-A (Status of
RFAs Handled)

NLRC-SEnA Form
Every No. 09-A (Status of
6. 7. The designated SEnA CM submits monthly
25thday of RFAs Handled)
report on the status of RFAs handled.
the month

8. SEnA Unit prepares the report for DOLE-SEnA

submission to RIPD Revised Form No. 06