Designation : Front Office Executive.

Reporting To : Manager HR & Admn.

Job Description : Overall responsible for all Front office job and other administrative
and HR related work assigned to her. Also responsible for Marketing Dept.
communication and follow up with Oyster.

KRA :

Front Office
 Front Office Administration.
 To attend Telephone calls (Incoming & outgoing)
 Maintaining Inward & Outward registers.
 Co-ordination with internal as well as external customers / clients.

General Administration :
 General Housekeeping facility management.
 Issuing stationary materials to employees
 General co-ordination & correspondence
HR :
 Employee Attendance record reporting for the same to HR.
 To assist HR dept. regarding Job Posing and Resume Search .
 Co-ordination with all Placement Agencies regarding man power requirement.
 To arrange interview schedule in co-ordination with concerned HOD and
Placement Agency.
 To maintain records of all resumes received and other required data base.

Marketing :

 Co-ordination with Oyster and Mktg. Dept. related to clients bookings, payments,
and follow up for the same.
KPI :

Front Office Administration : To welcome all the visitors with smile and proper
greetings and with warm welcome and guide them properly as per their requirements.

Telephone Operations: Responsible for EPABX operations. Ensure the immediate

response while handling incoming and outgoing calls. To maintain all call records
through EPABX software. To maintain the records of all Telephone Nos. as well as Ext.
Nos. given to employees.

To maintain inward and outward registers : To maintain courier inward and outward
register and courier sleeps for bill verification and processing. To maintain vehicle log
book with all maint. work details for records. To maintain movement register, attendance
register.

Co-ordination with internal as well as external customers / clients : To co-ordinate

with all the internal as well as external customers regarding their telephone messages and
any other issues.

General Housekeeping facility management. – To ensure proper housekeeping

arrangements and other facilities on day to day basis and co-ordination with the agencies
for the same. To ensure video conferencing arrangement as an when required.

Issuing stationary materials to employees : Ensure timely supply of all the stationary
requirements of all the employees and maintain necessary stock for the same and co-
ordinate with Pur. Dept. for stationary requirements. To maintain stationary issue records
department wise.

General co-ordination & correspondence – General co-ordination to all concern related

to up keep and cleanliness of office and other facilities, bill verification & processing to
the A/c’s dept. for the same.

Employee Attendance record reporting for the same to HR. – To maintain

kormangala office employees attendance record through software and monthly reports to
HR for the same.

To assist HR dept. regarding Job Posting and Resume Search .- To assist HR dept. for
job posting on Times Jobs and resume search and to maintain a data base as per the
manpower requirement and to update HR on day to day basis.

Co-ordination with all Placement Agencies regarding man power requirement. – Co-
ordination with all placement agencies regarding man power requirements and update the
same to HR. and after receipt of short listed resumes details communication to the
placement agencies for the interview schedule.
To arrange interview schedule in co-ordination with concerned HOD and Placement
Agency – To handle the interview arrangement and communication with internal
respective HOD’s as well as placement agencies for the same.

To maintain records of all resumes received and other required data base : To
maintain all the resume data base as per position details.

Co-ordination with Oyster and Mktg. Dept. related to clients bookings, payments,
and follow up for the same. : To ensure proper co-ordination with Marketing Agency
and Marketing dept. related to client bookings, payment follow up and other
telecommunication.