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Entry Test

Section 1: Key Contacts


1. How many essential contact departments on Skype and QQ do you
need to add to your contact list before you start working?

A. Two B. Three C. Four D. Five


2. Which of the contact departments below do you need to add to your
contact list when you start work?

A. CS Team B. UK Office Administration C. UK Team Manager Peng


D. IT Team
3. When do you need to contact CS Team?

When do you need to contact UK Office Administration?

When do you need to contact UK Team Manager Peng?

A. 1) Cancel booked classes


2) Student absent
3) Internet problems during class
4) Haven’t submitted class comment on time
B. 1) Complain to our team members
2) Unsatisfied with case results
C. 1) All admin advices (before work, during work)
2) Questions about daily operation
3) Complaints
4) Payment method and salary
5) Not getting enough bookings from students
6) Policy of Talk915
7) All other questions you would have outside of service scope of
CS Team
4. When do you need to call the emergency phone line?
A. When you face emergencies while unable to contact us online
B. When you are sick and want to cancel classes
C. when you are treated unfairly and want to complaint
D. When you are on holiday and want to reschedule classes
Section 2: Teaching Tools
1. How many teaching tools do we have in our school?

A. Two B. Three C. Four


2. Who chooses the teaching tool for the lesson?

A. Student B. Teacher C. School


3. Which of following is the teaching tool we use?

A. QQ B. Skype C. eClass D. Zoom E. eClass 3.0


4. If Student chooses QQ/Skype as the teaching tool, what do you
need to do?

A. Add Student to your contact 5 mins before class starts


B. Wait for Student to add you as a contact
C. Wait for CS or UK administration office to arrange your
connection with Student
5. Where can you find Student’s Skype/QQ contact detail?

A. Sent from CS team


B. Shown in a list of students’ profiles on your booking page
after Student booked your class
C. Sent from UK office
6. Where can you find teaching materials once Student chooses
QQ/Skype as the teaching tool?

A. Booking page on Talk915 website


B. Sent from CS team
C. Sent from Student
7. When Student chooses eClass/eClass 3.0 as the teaching tool,
where can you enter the classroom?
A. For eClass and eClass 3.0, you can only enter the classroom
by directly pressing “Enter” button at the booked class
B. For eClass, you can only enter the classroom on the software
C. For eClass, you can enter the classroom either on the booking
page or on the software
D. It’s arranged by school as for how to enter the classroom
8. When Student chooses eClass/eClass 3.0 as the teaching tool,
where can you find the teaching materials for the lesson?

A. Download from Talk915 website

B. You will see it directly when you enter the classroom from
eClass/eClass 3.0

C. Sent from the CS team

9. What is your eClass login detail?

A. Same as your Talk915 teacher account login detail

B. Register separately from the app

C. Sent from CS the team / UK administration office

10.What are you required to do with your camera?

A. Keep it on and ensure a clear picture during the whole class


B. Turn it on if Student asks you to

C. Only turn it on when Student also has his/hers on

11.When technical or internet problems occurs, what should you do?

A. Immediately switch to another teaching tool after informing


Student

B. Directly contact CS to deal with it

C. Try to recall several times before suggesting switching to


another teaching tool

D. If nothing works, contact CS and send your internet speed


test

Section 3: Scheduling Classes


1. As for what you need to do before opening classes for the first
time, which of the following is correct?

A. Check the time difference between Beijing time and your


local time to ensure a correct time shown in the system

B. Already known how to use QQ, Skype, eClass and eClass 3.0.

C. Internet and equipment are in a good condition.

D. Make sure that all the relevant contact departments have


been added on your QQ and Skype

E. Open slots directly after installing QQ, Skype, eClass.

2. What is the latest time that a student can book or cancel your
class?

A. 1 hour

B. 2 hours

C. 3 hours

3. What do you need to do after opening slots in the system?

A. Refresh your Talk915 online teaching account time by time

B. Refresh one day before the slots you offered

C. Just wait for CS to inform you of bookings

D. Refresh one hour before the slot time in order not to miss
any booking
4. Which two buttons below may be shown on your scheduled class
page?

A. “Open” and “For Student”

B. “Begin” and “For Student”

C. “Enter” and “For Student”

5. What does “Begin” button mean and when can you press it?

A. Press it one day before the class to show you are going to
take the class.

B. Press it one day before the class to hold Student.

C. Press it at the starting time to start class.

D. Press it any time before the class during the day to enter
the classroom.

E. Press it any time before the class during the day to show
you are going to take the class.

6. What does “For Student” button mean?

A. Click it to leave comment for Student during class.

B. It is for students to click.

C. Click it right after class to send comment to Student.

D. Click it to leave comment for Student before 23:55 of


Beijing Time on that day.

E. Click it to end your class.

7. What do you need to do if you fail to press “For Student”


before 23:55 Beijing Time?

A. Ask Student to prove you have done the class


B. Contact UK Office Manager to prove you have done the class
and ask him to change your status from “Absent without
Comment” to “Class Finished”
C. Contact CS Team to prove you have conducted the lesson and
ask them to change your status from “Absent without Comment”
to “Class Finished”
D. Leave it alone without taking any actions
8. What is the way of notifying system you have started and finished
the lesson?
A. Contact the CS Team
B. By pressing “Begin” and “For Student” buttons at the proper
time
C. Contact the UK office administration
D. Ask Student to prove for you
Section 4: Dealing with Emergencies during Class
1. How long before the first class do you need to check your
equipment and software every day?

A. At least 10 mins

B. 30 mins

C. 1 hour

2. If the class time is very close while something is wrong with


your internet/software/equipment, what do you need to do?

A. Inform CS Team to cancel the class in advance and provide a


clear and reasonable explanation as well as some proof if
necessary

B. Contact Student to reschedule the class

C. Contact CS Team to rearrange a class for you

D. Try to fix it yourself no matter when the class begins.

3. If you cannot hear Student during the class due to technical


problems, internet disconnection, equipment malfunction, etc,
what you do you need to do?

A. Try to recall a couple of times to see if there is improvement

B. Contact CS Team and provide your internet speed test and


relevant evidence, then wait for the next instruction from
them

C. Explain to Student about the problem and tell him/her you will
contact CS Team

D. Rearrange a class with Student yourself without informing


anyone

4. You accidently go off line during the class and you are unable to
contact CS Team either on pc or via mobile version of QQ/Skype,
what do you need to do?

A. Call emergency phone line- 0086-18665852602


B. Wait for help from system without informing anyone

C. Try to fix it and contact CS after everything goes back to


normal

5. You cannot open the teaching materials during the class, what do
you need to do?

A. Explain to student and tell him/her you will contact CS Team

B. Contact CS and wait for their instruction

C. Search online for the teaching materials yourself

Section 5: General Questions and Common Mistakes

1. How long in advance do I need to open slots?

A. 2 days

B. 2 weeks

C. 2 weeks or even longer

2. I have not got many bookings, and how long does it take for
students to know me?

A. 2 days

B. 1 week

C. 2 weeks

3. Which of the following is correct about regular/VIP students?

A. Regular/VIP students can book your classes for a specific


time in advance, which will help you avoid empty slots in
the long term.

B. You can cancel a Regular/VIP student’s class one day in


advance without being marked absent.

C. Only VIP students can use pre-book function in the system.

D. All students can book regular classes with you.

4. What of the following is correct about pre-booking classes?

A. Pre-booking classes means students can book unopened slots


at least 15 days in advance
B. Pre-booking from students will fail if tutors do not press
a button to accept at least 15 days before the pre-booked
slots

C. Pre-booking from students will fail if students do not


press a button to accept at least 15 days before the pre-
booked slots

D. After a probation of 15 days your classes can be pre-booked


by any student who wants to have regular classes with you

5. Can I use tablets or phones for the class?

A. Yes

B. No

6. Can I reschedule the class with Student on my own?

A. Yes
B. No
7. What is the connection method should I use during the class?
A. Cable connection
B. WIFI
8. Can I choose specific students for my slots or give the slots to
preferable students?
A. Yes
B. No
9. About the time for a class, which one is correct?
A. When the tutor is no more than five minutes late while the
student is still waiting for him/her, he/she just needs to finish the
class at the scheduled ending time.
B. When the tutor is late while the student is still waiting for
him/her, he/she needs to prolong the class to make up for the time
wasted by his/her missing.
C. When the student is late, the tutor has to wait and finish a
full 25-minute class
D. Only when the student is late does the tutor not have to conduct
a full 25-minute class.
10. If the student is late/absent for class, what should I do? Which
of following is correct?
A. Check if you are in the right classroom or using the right
teaching tool. If so, inform CS that the student has not shown up
B. No need to wait because it is all the student’s fault
C. Wait in the classroom (or on QQ/Skype) until the student shows
up
D. Finish the class at the scheduled ending time no matter when the
student shows up
E. Leave comment marking the student absent if the student does not
show up for the whole class
11. If by some reason I am a few minutes late for class and the student
is still waiting in the classroom, what should I do?
A. Finish the class at the scheduled ending time
B. Make up for the missing time in next class
C. Explain the reason why you are late to the student
D. Still conduct a full 25-minute class