Task 2.

Sustainability at work place and achieving financial target:

There are different ways we can help reduce our carbon foot print of our organisation and achieve our
financial target through applying different ideas. Here are some of the examples we can implement in
our organisation practically for our better future and sustainability of our environment.

1. Environment management through using less paper:

One way we can achieve financial target through environment management is to use less paper. In this
modern technological world, we use emails, online storage for the communications inside and outside
the organisation. Not using paper and less printing where unnecessary will help support the
environment.

2. Environment management through using recyclable cups/containers:

Most of all drink coffee when we are in our work place, so to reduce the environmental footprint of
our organisation, all the staff can bring their recyclable coffee cups for coffee/tea and also recyclable
containers for the our lunch.

3. Environment management through using public transport:

In an effort to help our environment from pollution, we encourage staff to use public transport to work
instead of using their cars as means of transport to work. It will keep you healthy through walking to
and fro from home and work. Thus, help environment from air pollution from cars and traffic
congestion in the roads.

4. Energy management through turning off lights when not in use:

It is advised for all the staffs to turn off the lights and put their device in power saving mode when
you are not actively using it. This act will help reduce our organisations power bills and also help in
sustainability of our energy system.

5. Water management through recycling water:

We all use water in our office and at home, if you are not using water please do turn off the tap. Don’t
run the water continuously and think about our environment. You can also save the water after use to
gardening instead of draining it in the washroom.
Task 3:

Step by step feedback procedure

STEP OF FEEDBACK PROCEDURE FOR BizOps Enterprise

Steps Dates Relevant Methods Documents Follow up
stakeholders
1. Provide feedback Same day of Trainer Videos Copies of Every end of
procedure for staffs the induction Mangers Email feedback the week
Supervisor Explanatory
in induction. memos
notes
2. Easily available Any day All related Email Feedback Every day
forms stakeholders Online portal forms
Filing cabinet
3. Handover Every Friday Managers Email Feedback Every end of
completed form to Staffs Post in forms the week
authorised person Directors company’s Reports
intranet
4. Record all verbal Upon receipt Managers Company’s Feedback Every Monday
and written of completed Supervisors data entry forms
feedbacks feedback form system
5. Logging the After complete Managers Company’s Feedback Every Monday
feedback form recording of Supervisors system forms
the feedback Log book
form
6. Informing Every Tuesday Directors Email Feedback Every end of
feedback report to Managers Sharing in report the week
directors company’s
system
7. Action on Every end of Directors Email Monitoring End of the
submitted feedback the week Managers Meeting report month
form Staffs Training
Task 4:

a. Step by step procedure for monitoring store performance

Areas to Frequency Who How Feedback Location

monitor
1. customer Daily Customer Short survey Store
satisfaction service from
manager customers
2.sales staff Daily Customer Monitoring Being friendly Store
service staffs with
manager customers
3. Sales report End of the Sales manager Comparing Increase sales Finance
month Finance sales figure to meet the managers
manager with previous target office
report
4. company’s Daily Sales manager Check any Provide Meeting room
policies and HR manager mis conduct knowledge
procedure from staffs about
company’s
policies
5. Every quarter Director Using Minimise Design and
environment Production renewable carbon foot production
friendly manager resources print of the room
produces organisation
6. Ensure all Daily Sales manager Collecting Minimise Meeting room
staffs follow report of any work related
WHS incidents injuries
compliances through
providing
training

b. Steps of strategy

1. Collect information by measuring performance and other factors

2. Analyse the information to find out what is causing the problem or issue. Identify areas where
improvements could be made.
3. Decide on action that will solve the immediate problem and prevent future substandard
performance by making changes to processes and systems.

4. Make sure the changes have had the desired result by further measurement and analysis of data.

If managers do not comply with the steps they will be issued with the warning letter for certain time
and training will be provided in specific required areas to improve.

Task 5.