Robbins Chapter07

Ch 7 OB test bank
Essentials of Organizational Behavior, 10e (Robbins/Judge)

Chapter 7 Emotions and Moods
1) Which of the following statements is NOT true concerning

emotions?
A) Until recently, the field of OB has given the topic of emotions
little or no attention.
B) The prevailing thought in business until recently was to put a
damper on emotions.
C) Managers have tried to create emotion-free organizations.
D) Researchers have viewed emotions as constructive and able to
enhance productivity.
E) The myth of rationality can explain why emotions have been
given little or no attention in the field of OB.
Answer: D
Diff: 3 Page Ref: 96
2) What statement best reflects the myth of rationality?

A) Emotions are an inseparable part of everyday life.
B) The work world has tried to keep a damper on emotions at
work.
C) Emotions are a normal part of rationality.
D) Emotions are a constructive part of organizations.
Answer: B
3) Which of the following is a generic term that covers a broad

range of feelings that people experience?
A) affect
B) emotions
C) moods
D) emotional labor
E) cognition
Answer: A
Topic: What Are Emotions and Moods?
4) What is the umbrella concept that encompasses both emotions

and moods?
HeshaM HassaN 1 01060202282

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A) affect
B) emotions
C) moods
D) emotional labor
E) cognition
Answer: A
5) What term is used for intense feelings that are directed at

someone or something?
A) affect
B) cognition
C) moods
D) thoughts
E) emotions
Answer: E
6) What term is used for feelings that tend to be less intense than
emotions?
A) affect
B) cognition
C) moods
D) thoughts
E) emotions
Answer: C
7) Erin works on a software help desk. After being yelled at by a

customer about the state of her company's software, she
becomes angry, and has to take a short break to calm down.
What makes her anger an emotion, rather than a mood?
A) It is a simple, unambiguous feeling.
B) It interferes with her capacity to work effectively.
C) It has a contextual stimulus.
D) It can be controlled given some time.
E) It cannot be controlled when it is elicited.

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Answer: C
AASCB Tag: Analytic Skills
8) When the team he supports wins the World Cup, Detleb feels a
surge of joy, which turns into a feeling of satisfaction that lasts for
days. What is one of the reasons that the feeling of satisfaction
might be categorized as a mood and not an emotion?
A) It is a very strong feeling.
B) It is brought about by a specific event.
C) It has a lengthy duration.
D) It is a positive feeling.
E) It is not the result of something that Detleb himself has done.
Answer: C
9) Which of the following statements is true?

A) Affect is a type of emotion.
B) Affect is a type of mood.
C) Affect can be experienced as a mood or an emotion.
D) Affect is the result of conscious thought and action.
E) Affect is the result of a mood or an emotion.
Answer: C
10) Which of the following is not true about emotions?

A) There are differences between moods and emotions.
B) Emotions can be clearly revealed with facial expressions.
C) Emotions are more cognitive than moods.
D) Emotions can affect moods.
E) Moods can affect emotions.
Answer: C
11) One way to classify emotions is by whether they are

Ch 7 OB test bank
A) simple or complex
B) positive or complex
C) complex or negative
D) simple or negative
E) positive or negative
Answer: E
12) Which of the following statements is generally accepted by

experts?
A) Moods cause emotions.
B) Emotions cause moods.
C) Moods and emotions are both caused by introspection.
D) Moods and emotions are the same phenomena.
E) Moods and emotions can mutually influence one another.
Answer: E
13) Emotions
A) may be less action-oriented than moods.
B) may cause us to brood for a while.
C) may be more clearly revealed with facial expressions.
D) are interchangeable with moods.
E) are less fleeting than moods.
Answer: C
14) Which of the following is NOT considered one of the

essentially universal emotions?
A) anger
B) fear
C) grief
D) sadness
E) disgust
Answer: C

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15) The six basic emotions can be plotted on a continuum with

which two emotions serving as the end points?
A) sadness and happiness
B) anger and surprise
C) anger and happiness
D) surprise and fear
E) sadness and disgust
Answer: B
16) When there is nothing in particular going on, an individual is

likely to experience
A) no mood.
B) a mildly positive mood.
C) a definite negative mood.
D) impatience for activity.
E) a mildly negative mood.
Answer: B
17) Which of the following is a mood dimension consisting of

positive emotions.
A) positive regard
B) static regard
C) negative affect
D) emotional range
E) positive affect
Answer: E
18) The key to good decision making is to employ

A) thinking.
B) feeling.
C) rationality.
D) thinking and feeling.
E) speed.

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Answer: D
AASCB Tag: Ethical Understanding and Reasoning Abilities
19) Darwin argued that

A) emotions have no place in decision making.
B) emotions are useful because they motivate people to engage
in survival actions.
C) emotions have a limited role in decision making.
D) emotions limit our ability to think rationally.
E) emotions hamper an individual's ability to avoid danger.
Answer: B
20) Evolutionary psychology

A) draws from Darwin's work on emotions.
B) suggests that individuals must experience emotions since they
serve a purpose.
C) justifies the purpose of even negative emotions.
D) may not provide a valid perspective at all times.
E) all of the above.
Answer: E
21) Evolutionary psychology has which of the following views on

negative emotions such as anger and jealousy?
A) They are a biological imperative that cannot be controlled.
B) They are only negative in the way they make us feel, however
they are a great help when we have to interact in complex
situations.
C) They are necessary if we are to function efficiently amid the
stresses of contemporary life.
D) They are vestiges of our past as hunter gatherers that will be
lost as we continue to evolve.
E) They serve a useful adaptive purpose, even if it is not readily
apparent.

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Answer: E
22) Darwin argued that emotions ________.

A) help humans solve problems
B) hinder our ability to survive
C) help us understand our world
D) are linked to moods
E) serve no real purpose
Answer: A
23) On which of the following days do people tend to be in their

best moods?
A) Monday
B) Tuesday
C) Wednesday
D) Friday
E) Sunday
Answer: D
Diff: 2 Page Ref: Exh 7-3
24) If Jane wants to increase the likelihood that her manager is

receptive to her request for a raise, what day should she avoid
asking for her raise?
A) Monday
B) Tuesday
C) Wednesday
D) Friday
Answer: A
AASCB Tag: Reflective Thinking Skills
25) "Morning" people

A) experience peak levels of positive affect in the morning.
B) experience peak levels of positive affect in the evening.

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C) experience higher levels of negative affect in the afternoon.

D) show little fluctuation in negative affect through the day.
Answer: D
26) If Jason wants to experience more positive workplace

interactions, what advice would you give him about his timing?
A) More positive interactions are likely from midmorning onward.
B) The most positive interactions are likely in the early morning.
C) The most positive interactions are likely in sunny weather.
D) The most positive interactions are likely in warmer weather.
Answer: A
27) When would be the worst time to ask someone for a favor?
A) Friday afternoon
B) Monday morning
C) Wednesday morning
D) Thursday afternoon
Answer: B
28) Research suggests which of the following relationships exists

between weather and mood?
A) a moderately positive
B) a moderately negative
C) a strong positive
D) a strong negative
E) weather tends to have little effect on mood.
Answer: E
29) Peter is a counselor at a drug treatment program. Today he is

under quite a lot of stress: he has a grant proposal to write by the

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end of the day, he is scheduled to counsel a client who has

proved difficult in the past and his supervisor has written him up
for being late to work. How will the stress from these events
probably affect Peter's mood?
A) gradually worsen his mood
B) gradually improve his mood
C) suddenly worsen his mood
D) suddenly improve his mood
E) will likely have little actual effect on his mood.
Answer: A
Diff: 1 Page Ref: 101-102
30) What effect does stress typically have on mood?

A) short-term positive
B) long-term positive
C) short-term positive but long-term negative
D) negative
E) small and insignificant
Answer: D
31) Jo has a job interview. Which of the following will probably not
have an effect on the way she reacts emotionally to the
interview?
A) how much sleep Jo had the night before
B) how much exercise Jo regularly gets
C) Jo's age
D) Jo's gender
E) the weather on the day of the interview
Answer: E
32) Research shows that for most people, the effect of social
activities is which of the following?
A) decreases positive mood

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B) increases positive mood

C) increases negative mood
D) decreases negative mood
E) will have little effect on mood.
Answer: B
33) Valerie is in a negative mood, so she decides to have dinner

with her friends to improve her mood. What effect will this activity
likely have on her negative mood?
A) strongly decrease it
B) moderately decrease it
C) have little or no effect on it
D) moderately increase it
E) strongly increase it
Answer: E
34) Rachael hopes to increase her positive mood. Which activity is

most likely to have the greatest positive impact?
A) attending a meeting
B) watching tv with friends
C) going to a move alone
D) hiking with friends
E) reading a good book
Answer: D
35) According to a recent poll, people are getting ________ sleep

than they did in the past.
A) more
B) less
C) higher-quality
D) deeper
E) lighter

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Answer: B
36) Sleep quality

A) affects mood.
B) impacts decision making.
C) impacts an individual's ability to control emotions.
D) all of the above.
Answer: D
37) Which of the following statements is NOT true about exercise?

A) Exercise enhances people's positive mood.
B) The therapeutic effects of exercise are strongest for those who
are depressed.
C) A little exercise can have dramatic effects on mood.
D) "Sweat therapy" works.
E) Exercise may help put you in a better mood.
Answer: C
38) The idea of "youthful exuberance" with young people

experiencing more extreme, positive emotions than older people
A) is only true to a point.
B) is not true since negative emotions occur more frequently in
young people.
C) is not true; research shows periods of highly positive moods
lasted longer for older people and bad moods faded more quickly.
D) is definitely true.
E) has not been researched.
Answer: C
39) Which of the following statements is not true about the

difference between men and women when it comes to emotional

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reactions?
A) Emotional differences between men and women are due to the
different ways men and women have been socialized.
B) Men express emotions more intensely than women.
C) Women hold onto emotions longer than men.
D) Women display more frequent expressions of both positive and
negative emotions than men.
E) Women experience emotions more intensely.
Answer: B
40) Which of the following statements explains gender differences

in emotional expression?
A) Men and women are socialized differently.
B) Men may have more innate ability to read others than women.
C) Men may have a greater need for social approval than women.
D) Women are socialized to be tough and brave.
E) Women have a lower propensity to show emotions than men.
Answer: A
41) If an employee expresses organizationally desired emotions

during interpersonal transactions at work, which of the following
is being expressed?
A) emotional labor
B) negative synergy
C) dissonance
D) emotional intelligence
E) deviance
Answer: A
Topic: Emotional Labor
42) What term is used for those emotions that an organization

requires workers to show and considers appropriate in a given
job?

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A) felt
B) displayed
C) conditional
D) required
E) mandated
Answer: B
43) Airlines expect their flight attendants to be cheerful. This is an

example of
A) moods at work.
B) emotional labor.
C) emotional dissonance.
D) customer service.
Answer: B
44) Sarah is a flight attendant who is required to smile on the job

and to be courteous. She does not feel very kindly toward an
inconsiderate passenger, but continues to be pleasant and smile.
This disparity is known as
A) emotional dissonance.
B) felt emotions.
C) displayed emotions.
D) emotional labor.
Answer: A
45) All of the following are jobs that have helped researchers
understand the concept of emotional labor EXCEPT
A) flight attendants.
B) copy editors.
C) funeral directors.
D) doctors.
Answer: B

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46) When doctors attend a workshop to improve their bedside

manner and feel more apathy for their patients, they are
attempting to impact their
A) deep acting.
B) surface acting.
C) emotional labor.
D) displayed emotions.
Answer: A
47) ________ emotions are learned; they are not innate.

A) Felt
B) Displayed
C) Conditional
D) Exposed
E) Suppressed
Answer: B
48) ________ emotions are the emotions an individual actually is

experiencing, despite what they might outwardly show.
A) Felt
B) Displayed
C) Conditional
D) Exposed
E) Suppressed
Answer: A

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49) Julie smiles and acts politely towards a customer at her

checkout, even though she really deeply dislikes this customer.
What is the disparity between the emotion Julie displays and the
emotions she is actually experiencing?
A) felt emotions
B) emotional dissonance
C) conditional emotional response
D) emotional distance
E) emotional exposure
Answer: B
50) What do you call the practice of hiding inner feelings and
forgoing emotional expressions in response to display rules?
A) surface acting
B) deep acting
C) emotional subterfuge
D) affective camouflage
E) repressed affection
Answer: A
51) If Adam modifies his true inner feelings based on display

rules, he is engaged in
A) surface acting.
B) deep acting.
C) emotional subterfuge.
D) affective camouflage.
E) repressed affection.
Answer: B
52) Surface acting deals only with ________ emotions.

A) negative
B) weak

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C) strong
D) displayed
E) felt
Answer: D
53) ________ is more stressful to employees than ________ because

it requires feigning one's true emotions.
A) deep acting; surface acting
B) experiencing displayed emotions; experiencing felt emotions
C) surface acting; deep acting
D) surface acting; felt emotions
Answer: C
54) Gina and Hanna are teachers. Gina dislikes her students, but
pretends she likes them by making sure she acts in a friendly
manner toward them. Hanna also dislikes her students, but is
trying to change the way she feels about them. Which of these
teachers is most likely to feel the most stress from their actions
and why?
A) Gina, since she has to feign genuine emotion
B) Gina, since her deep emotions conflict with what her job
requires
C) Hanna, since she will probably display her true feelings before
she changes her deep emotions
D) Hanna, since it is very difficult to change displayed emotion
E) Their actions are unlikely to cause stress.
Answer: A
55) Which of the following is the term referring to one's ability to

be self-aware, to detect emotions in others, and to manage
emotional cues and information?
A) emotional intelligence

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B) AET
C) emotional external constraints
D) affective emotions
E) cognition
Answer: A
Topic: Emotional Intelligence
56) Which of the following is the dimension of emotional

intelligence that describes the ability to recognize your own
emotions and impulses?
A) self-awareness
B) self-management
C) commitment
D) empathy
E) social skills
Answer: A
57) Joseph is not very good at reading the emotions of his

employees and has not learned to express his own emotions. He
would be classified as having which of the following?
A) low emotional labor
B) low emotional intelligence
C) high empathy
D) high emotional intelligence
E) low affect
Answer: B
58) A study examining 11 American presidents concluded that the

key quality differentiating the successful from the unsuccessful
presidents was
A) communication.
B) political oratory.
C) emotional intelligence.

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D) vision.
E) cognitive style.
Answer: C
59) As the CEO of a corporation, you have learned to understand

the role of emotional intelligence in the workplace. You have
worked hard to develop emotional intelligence in your vice-
presidents, but believe that some are still struggling. Clem, who is
the V.P. of Marketing, has driven his department to new successes
in sales, but also by driving them so hard has created new records
of turnover of employees. Clem seems to lack the ability to sense
how others are feeling. Based on these observations, you would
say that Clem is lacking in ________.
A) self-awareness
B) self-management
C) empathy
D) social skills
E) self-motivation
Answer: C
60) As the CEO of a corporation, you have learned to understand

the role of emotional intelligence in the workplace. You have
worked hard to develop emotional intelligence in your vice-
presidents, but believe that some are still struggling. Alan, the V.P.
of Employee Relations, does a great job in most respects, but you
have noticed that he is very concerned about his image and does
not take joking about his abilities well. Alan seems to lack the
ability to be aware of what he is feeling. Based on these
observations, you would say that Alan is lacking in ________.
A) self-awareness
B) self-management
C) empathy
D) social skills
E) self-motivation
Answer: A

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61) Emotional intelligence appears to be especially relevant in

jobs that demand which of the following?
A) social interaction
B) commitment
C) task structure
D) charisma
E) leadership skills
Answer: A
62) Which of the following is not an argument that supports the

existence of emotional intelligence?
A) EI is practically indistinguishable from the established concepts
of intelligence and personality.
B) People with high EI have a leg up in the business world.
C) People without the ability to process emotions have been
proved to be poor decision makers.
D) A high level of EI is a good predictor of job performance.
E) It is intuitively appealing.
Answer: A
63) Which of the following is NOT true?

A) People with damage to the prefrontal cortex scored
significantly lower on EI tests.
B) EI is neurologically based.
C) People who suffer neurological damage make poorer decisions.
D) People with damage to the prefrontal cortex will score lower on
standard measures of intelligence then people without the same
brain damage.
E) EI is biologically based.
Answer: D

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64) All of the following are true statements concerning the

criticism of EI EXCEPT:
A) EI is too vague a concept.
B) There is only one generally accepted definition of EI.
C) EI can't be measured.
D) The validity of EI is suspect.
E) EI is highly correlated with measures of personality.
Answer: B
65) Some researchers doubt the existence of emotional

intelligence. Which of the following is an argument they use
against it?
A) EI assumes that decisions made emotively are superior to
those made dispassionately.
B) Emotions cannot be measured by testing as can be done for
personality or intelligence.
C) The tests used to measure EI are too simplistic in what they
define as right and wrong answers.
D) The concept of EI is so broad and variegated as to render it
effectively meaningless.
E) People with high EI appear to be high performers in the eyes of
others rather than in reality.
Answer: D
66) Whether a candidate has high emotional intelligence would

not be a significant factor when considering candidates for which
of the following jobs?
A) an interviewer who assesses candidates in an employment
agency
B) an engineer heading up a team designing a complex
software/hardware interface
C) a meeting planner who must set up meetings for candidates
around the world
D) a copy editor who seeks out spelling errors and grammatical

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mistakes in manuscripts
E) a realtor arranging sales between homeowners and potential
buyers
Answer: D
Topic: OB Applications of Emotions and Moods
67) A study of US Air Force recruiters showed that

A) top-performing recruiters exhibited high levels of emotional
intelligence.
B) there was little validity to EI in selection decisions.
C) EI measures would not be used in hiring decisions.
D) EI was not relevant in jobs requiring social interaction.
Answer: A
68) Studies show that people who are depressed tend to make
poorer decisions than those with a more positive outlook. Why is
this thought to be the case?
A) They tend to choose an outcome that will confirm their
negative worldview.
B) They search for the perfect solution when rarely is any solution
perfect.
C) They rarely weigh up all the options when making a decision.
D) They avoid stereotyping and other behaviors that allow them
to come to a rapid decision.
E) They tend to put too great a value on their own ability to affect
outcomes.
Answer: B
69) Francine is the head of a group at an ad agency working with

copywriters, artists and designers to come up with effective
branding of new products. Why is it particularly important for her
to keep her team happy?

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A) People are more conscientious when they are in a good mood.

B) People are more efficient when they are in a good mood.
C) People are more productive when they are in a good mood.
D) People are more cooperative when they are in a good mood.
E) People are more creative when they are in a good mood.
Answer: A
70) Organizations that promote positive moods at work are likely

to
A) be less creative.
B) be less relaxed.
C) have a more motivated workforce.
D) have lower expectations of success.
E) not work as hard.
Answer: C
71) People who are in good moods

A) are more creative.
B) produce more ideas.
C) produce ideas others think are original.
D) identify more creative options.
E) all of the above
Answer: E
72) Astute corporate executives use emotional content to get

employees to buy into
A) their job responsibilities.
B) unethical requests.
C) overtime.
D) their vision of the company's future.
E) downsizing.
Answer: D

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73) When effective leaders want to implement significant

changes, they rely on the evocation of
A) intelligence.
B) emotions.
C) values.
D) ethics.
E) financial rewards.
Answer: B
74) Individuals who do poorly in negotiations

A) experience negative emotions.
B) develop positive perceptions of their counterparts.
C) are more willing to share information.
D) are more willing to be cooperative in future negotiations.
E) tend to have the highest levels of emotional intelligence.
Answer: A
75) In what way is negotiation different from other activities in the

workplace?
A) A lack of emotion improves performance.
B) Feeling bad about your performance in a negotiation is likely to
improve future performance.
C) Displaying negative emotions such as anger is ineffective.
D) Negative outcomes do not mean that negative emotions will
result.
E) A negative emotional state enhances performance.
Answer: A
76) Providing quality customer service makes demands on

employees because it often puts them in a state of
A) cognitive dissonance.

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B) negative affect.
C) emotional contagion.
D) emotional dissonance.
E) positive affect.
Answer: D
77) The "catching" of emotions from others is known as

A) cognitive dissonance.
B) emotional contagion.
C) emotional dissonance.
D) EI.
E) moodiness.
Answer: B
78) When customers "catch" employees' positive moods, they

A) spend more money.
B) shop longer.
C) become more demanding.
D) smile more often.
E) negotiate better.
Answer: B
79) Which of the following statements is NOT true?

A) People emotionally take their work home with them.
B) A negative mood resulting from a bad day at work carries over
to the next day.
C) People who have a good day at work tend to be in better mood
at home that evening.
D) People who have a bad day at work tend to be in a bad mood
at home that evening.
E) People who have a stressful day at work tend to have trouble
relaxing at home that evening.
Answer: B

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80) People who feel negative emotions

A) score high in EI.
B) score low in EI.
C) are more likely to engage in deviant behavior at work.
D) are more creative.
E) are more popular.
Answer: C
81) Cultural norms in the United States dictate that employees in

service organizations should smile and act friendly when
interacting with customers. This norm
A) applies worldwide.
B) is especially strong in Israel.
C) is valuable for Wal-Mart to enforce globally in their stores.
D) wins companies loyal followers globally.
E) is not embraced by German shoppers.
Answer: E
Topic: Global Implications
AASCB Tag: Multicultural and Diversity Understanding
82) Which of the following is not true concerning cultural

influences impacting emotions?
A) Cultural factors influence what is or isn't considered as
emotionally appropriate.
B) What's acceptable in one culture may seem unusual or even
dysfunctional in another.
C) All cultures agree on the value they give to emotions.
D) There tends to be high agreement on what emotions mean
within cultures.
E) Culture dictates how we construe emotional displays.
Answer: C

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83) When Tahitians are sad, their peers attribute their state to a
physical illness. Which of the following facts does this best
illustrate?
A) The norms for the expression of emotions differ across cultures
B) The value people place on emotions varies across cultures?
C) The degree to which people experience emotions varies across
cultures?
D) It's easier for people to accurately recognize emotions within
their own culture than in those of other cultures.
E) All cultures interpret emotions in the same way.
Answer: A
84) Which is NOT cited as a factor that influences emotions and

moods?
A) time of day
B) stressful events
C) social activities
D) season of the year
E) sleep patterns
Answer: D
Topic: Implications for Managers
85) Jeremy is angry and hostile. As a result, he is more likely to

A) engage in deviant behaviors at work.
B) score high in EI.
C) be more creative.
D) be more motivated.
E) all of the above.
Answer: A
Topic: Implications for Managers
86) Emotions can hinder performance.

Answer: TRUE

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87) Emotions can enhance performance.

Answer: TRUE
88) In the past, emotions in the workplace were rarely viewed as

being constructive.
Answer: TRUE

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89) Some emotions can reduce employee performance.

Answer: TRUE
90) Moods are intense feelings that are directed at someone or

something.
Answer: FALSE
91) Affect is a generic term that covers a broad range of feelings

that people experience.
Answer: TRUE
92) Moods are feelings that tend to be less intense than emotions.
Answer: TRUE
93) "Insight" is a broad term that encompasses both emotions

and moods.
Answer: FALSE
94) Emotions are object-specific.

Answer: TRUE
95) Employees bring an emotional component with them to work

every day.
Answer: TRUE
96) It is generally accepted that moods and emotions can

mutually influence one another.

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Answer: TRUE
97) Good or bad moods can make you more emotional in

response to an event.
Answer: TRUE
98) It is almost impossible to mistake one emotion for another

since they are all so different.
Answer: FALSE
99) Emotions can be clearly categorized as positive or negative.

Answer: FALSE
100) Nervousness, stress, and anxiety are at the high end of

negative affect.
Answer: TRUE
101) According to evolutionary psychology, an individual's anger

is not necessarily bad because it serves a purpose.
Answer: TRUE
102) People tend to be in their best moods on Sunday.

Answer: FALSE
Diff: 2 Page Ref: Exh 7-3
103) Morning people experience peak periods of positive affect

before noon.

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Answer: FALSE
104) Research suggests that weather has no effect on mood.

Answer: TRUE
105) Stress typically has a negative effect on mood.

Answer: TRUE
106) For most people social activities decrease positive mood.

Answer: FALSE
107) For most people social activities have little effect on

negative mood.
Answer: TRUE
108) According to a recent poll, people are getting progressively

less sleep.
Answer: TRUE
109) "Sweat therapy" not only works, but research reveals that
the effects of exercise may be strongest for those who are
depressed.
Answer: TRUE
110) Women generally show greater emotional expression than

do men.

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Answer: TRUE
111) Evidence confirms there is no real difference between men

and women when it comes to emotional reactions and ability to
read others.
Answer: FALSE
112) Men generally express emotions more intensely than do

women.
Answer: FALSE
113) Men generally express anger more frequently than do

women.
Answer: TRUE
114) If an employee expresses organizationally desired emotions

during interpersonal transactions, the employee is performing
emotional labor.
Answer: TRUE
115) The concept of emotional labor originally developed from

studies of service jobs.
Answer: TRUE
116) When Joseph must project courtesy on the job while feeling
hostility, he is experiencing emotional dissonance.
Answer: TRUE

Ch 7 OB test bank
117) Emotions that are organizationally required and considered

appropriate in a given job are termed displayed emotions.
Answer: TRUE
118) Conditional emotions are an individual's actual emotions.

Answer: FALSE
119) Displayed emotions and felt emotions are generally the

same.
Answer: FALSE
120) Displayed emotions are innate.

Answer: FALSE
121) Felt emotions are an individual's actual emotions.

Answer: TRUE
122) Deep acting is hiding inner feelings by modifying facial

expressions.
Answer: FALSE
123) Deep acting involves modifying inner feelings.

Answer: TRUE

Ch 7 OB test bank
124) Surface acting deals with one's displayed emotions.

Answer: TRUE
125) People who are good at reading others' emotions may be

more effective in their jobs.
Answer: TRUE
126) Studies of U.S. presidents seem to show that the ones

judged the most successful had high EI.
Answer: TRUE
127) Studies have not shown a clear correlation between

emotional intelligence and job performance.
Answer: FALSE
128) Critics of EI have criticized it for being poorly defined.

Answer: TRUE
129) At L'Oreal, salespersons selected on EI scores had higher

sales than those hired using the old selection criteria.
Answer: TRUE
130) Emotional intelligence appears to be especially relevant in

jobs that demand a high degree of social interaction.
Answer: TRUE

Ch 7 OB test bank
131) People in good moods are less likely to cut corners by using
rules of thumb to help them make decisions.
Answer: FALSE
132) A cycle can exist in which positive moods cause people to be

more creative, which leads to positive feedback from those
observing their work, which in turn results in a positive mood.
Answer: TRUE
133) Several studies have shown that negotiators who fake anger
in a negotiation can win an advantage over their opponents by
doing so.
Answer: TRUE
134) For most people, it appears that a negative mood resulting

from a bad day at work does not carry over to the next day.
Answer: TRUE
135) There tends to be high agreement on what emotions mean

within cultures, but not between cultures.
Answer: TRUE
136) Cultural factors influence what is or isn't considered as

emotionally appropriate.
Answer: TRUE

Ch 7 OB test bank
137) What's acceptable in one culture may seem unusual or even

dysfunctional in another.
Answer: TRUE
138) It is likely that most people within a given culture would

agree on what a particular emotion means.
Answer: TRUE
139) In the US there is a bias to regularly express intense

negative emotions.
Answer: FALSE
140) In a highly individualistic culture an observer seeing a happy

expression on a friend's face would tend to think that the friend is
happy because of something the observer has done.
Answer: FALSE

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Ch 7 OB test bank

Essentials of Organizational Behavior, 10e (Robbins/Judge)

1) Which of the following statements is NOT true concerning

2) What statement best reflects the myth of rationality?

3) Which of the following is a generic term that covers a broad

4) What is the umbrella concept that encompasses both emotions

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5) What term is used for intense feelings that are directed at

7) Erin works on a software help desk. After being yelled at by a

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9) Which of the following statements is true?

10) Which of the following is not true about emotions?

11) One way to classify emotions is by whether they are

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12) Which of the following statements is generally accepted by

14) Which of the following is NOT considered one of the

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15) The six basic emotions can be plotted on a continuum with

16) When there is nothing in particular going on, an individual is

17) Which of the following is a mood dimension consisting of

18) The key to good decision making is to employ

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19) Darwin argued that

20) Evolutionary psychology

21) Evolutionary psychology has which of the following views on

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22) Darwin argued that emotions ________.

23) On which of the following days do people tend to be in their

24) If Jane wants to increase the likelihood that her manager is

25) "Morning" people

HeshaM HassaN 7 01060202282

C) experience higher levels of negative affect in the afternoon.

26) If Jason wants to experience more positive workplace

28) Research suggests which of the following relationships exists

29) Peter is a counselor at a drug treatment program. Today he is

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end of the day, he is scheduled to counsel a client who has

30) What effect does stress typically have on mood?

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B) increases positive mood

33) Valerie is in a negative mood, so she decides to have dinner

34) Rachael hopes to increase her positive mood. Which activity is

35) According to a recent poll, people are getting ________ sleep

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36) Sleep quality

37) Which of the following statements is NOT true about exercise?

38) The idea of "youthful exuberance" with young people

39) Which of the following statements is not true about the

HeshaM HassaN 11 01060202282

40) Which of the following statements explains gender differences

41) If an employee expresses organizationally desired emotions

42) What term is used for those emotions that an organization

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43) Airlines expect their flight attendants to be cheerful. This is an

44) Sarah is a flight attendant who is required to smile on the job

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Diff: 2 Page Ref: 104

46) When doctors attend a workshop to improve their bedside

47) ________ emotions are learned; they are not innate.

48) ________ emotions are the emotions an individual actually is

HeshaM HassaN 14 01060202282

49) Julie smiles and acts politely towards a customer at her

51) If Adam modifies his true inner feelings based on display

53) is more stressful to employees than because