8-9 Februari 2017

Pkl. 09.00-17.00 WIB, Jakarta

WA : 0813 1100 9800 E-mail : info@serviceleadership.web.id

Pin BB : 5FE266D1 Website : www.serviceleadership.web.id
Tujuan
Setelah mengikuti pelatihan Asesmen
Skills peserta diharapkan mampu :
1. Memahami kerangka konsep Asesmen Kompetensi
2. Memahami konsep Kompetensi sebagai acuan
dalam dalam melakukan asesmen
3. Memahami Job Analysis dan Job Evaluation untuk
memetakan kompetensi setiap jabatan
4. Memahami ragam metode tes dalam proses
Assessment Center
5. Memahami peranan Assessor serta keterampilan
yang dibutuhkan

Target Peserta :
Latar Belakang Pendidikan Non Psikologi / Psikologi
 Materi Pembahasan
Modul 1 : Pemahaman Konsep Modul 4: Metode dalam Asssement
Kompetensi Center
• Definisi Kompetensi In Tray
• Pengenalan ragam kompetensi • Competency Based Interview
1. Kompetensi Inti • Diskusi Kelompok
2. Kompetensi Fungsional • Role Play
3. Kompetensi Managerial • Presentasi
4. Kompetensi Interpersonal
Rancangan Konstruksi Kompetensi Modul 5 : Peranan Assessor dan
keterampilan yang dibutuhkan
Modul 2: Uraian Pekerjaan ( Job • Observasi
Analysis ) dan Analisis Pekerjaan (Job • Pencatatan
Analysis) • Klasifikasi
• Membuat format Job Description dan Job • Evaluasi
Specification yang optimal
• Pemetaan kompetensi yang dibutuhkan untuk Modul 6 : Ragam Simulasi | Role Play
setiap pekerjaan

Modul 3: Konsep dasar dan Proses

Assessment Centre
• Rancangan dan konstruksi perangkat
instrumen assessment centre
• Seleksi & pelatihan tim assessor
• Pembentukan tim management proyek
assessment
 Fasilitator

Rika Ermasari, SPsi. Psi. ACC & Team

• Psikolog lulusan UI dengan pengalaman 22 tahun
sebagai praktisi HR di perusahaan lokal dan asing.
• Saat ini bekerja sebagai Kepala Divisi Human
Capital and Social Responsibility PT. Radiant Utama
Interinsco, Tbk.
• Psikolog di Brawijaya Women & Children Hospital.
• International Certified Coach di ICF level ACC

WA : 0813 214 40 395

Pin BB : 2262D278
E-mail : info@serviceleadership.web.id
Training | Consulting | Assessment Website : www.serviceleadership.web.id

Service Leadership is a Service Quality & Human Resource Consulting firm dedicated
to creating sustainable high-performance organizations. We provide consulting and
training to :
• Create high-performance cultures that drive bottom-line results and reinforce your
organization’s mission and values.
• Develop leaders at all levels who can manage the business & inspire your employees.
• Align employee self-interest, energy and talents with your organization’s strategy.
Modul Pelatihan
Program Inhouse Training dan Kelas Publik
Leadership
• Excellent Supervisory Skills
• Advanced Leadership Skills
• Coaching and Mentoring
• Assertive Communication Skills
• Problem Solving and Decision Making
Service Excellence
• Excellent Service Interaction
• Complaint is A Gift
• Service Crucial for Manager
HRD
• Train The Trainer
• Training Need Analysis (TNA)
• High Impact Presentation Skills
• Strategic Compensation and Benefit
• Mastering Competency Design Model
and Assessment
• Assessment Skills
• Employee Engagement
• KPI and Performance Management System
• Time Management
• DISC Profile
• MBTI
• Team Building
• Handling Diificult People and Situation
• Strategic Customer Experience
• Customer Satisfaction Measurement
• Job Analysis and Job Evaluation
• Industrial Relation
• Talent Management
• Behavioral Event Interview
• Expanded DISC
• Myers Briggs Type of Indicators (MBTI)
• Outsourcing Management
• UU Ketenagakerjaan
Consulting Services
Service Quality
Quality Customer Service is important for all
functions start from front liners as representative
of the company to back office as backbone to
support all process to make sure service is
delivered timely by frontlines. We assist Client
to enhance organization service culture.
Operational Excellence
Identifying capacity and measure productivity
is the key of operation management. We help
to asses current operational issues and come
up with recommendation and implementation.
We assist client to run day to day operations in
structure and effective way.
Human Resources
People are the most valuable assets an organization
could have. Through employees, an organization
can create a sustainable competitive advantage.
Whether you are a new venture or an existing
organization we at Service Leadership can help
you organize, manage and develop your human
resources more effectively.
Type of common consultation request such as :
• Set up Service Standardization
• Define Service Measurement
• Implementation Service Monitoring
• Set Up Service Assessment / Service Audit
• Conduct Mystery Shoppers
Operation Excellence Consultation would be :
• Define Capacity Planning
• Design Operation Management Blue Print
• Set Up Process Standardization
• Conduct & implement Process Improvement
• Set Up Customer Care/Service Desk
We provide the following Human Resources
consultation services :
1. Preparation of HR Policies, Procedures and
HR Manuals/Handbooks
2. Setting up Organizational Structure & Authority
Matrix based on a work flow analysis
3. Job Analysis and Job Design
4. Pay Structure/Compensation Plan
5. Recruiting and Selecting Procedures
6. Performance Measurement and Appraisal
Programs.
Partial List Of Our Clients
Investasi & Registrasi
Harga Normal 8-9 Februari 2017 : Rp 4.000.000,-
Early Bird sebelum 24 Januari 2017 : Rp 3.500.000,-

FREE PESERTA KE-3 Training | Consulting | Assessment

Jl. Mampang Prapatan VI No. 51

Jakarta 12790

ASESMEN KOMPETENSI
Formulir Registrasi Phone : (021) 797 51 58

Mobile : 0813 1100 9800

: 0812 802 8352
8-9 Februari 2017 | 09:00 - 17:00 WIB | JAC/Hotel, Jakarta
WA : 0813 1100 9800
Pin BB : 5FE266D1
Name Name
For more information :
Position Position
serviceleadership.info@gmail.com
Phone Phone Or visit us at :
Mobile Mobile www.serviceleadership.web.id

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Position Position
Payment Method
Payment can be done by using
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the account number below :
Mobile Mobile
Bank BCA Cabang Jatinegara
A/N : CV Prima Sinergi
Name Name No Acc. : 7600396913
Position Position Please put note :
[SEMINAR TITLE] and [YOUR
Phone Phone
COMPANY’S NAME] on the
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Position Position

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Training | Consulting | Assessment
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Phone/Mobile

Fax : (021) 7919 08 26