Here are some of the error codes you may encounter:

An OE error code conveys that the washing machine has not successfully drained the water in 10
minutes. It doesn't always mean that the washer requires service. There are a few simple steps
you can take before calling us.

TIP

Check the drain pump filter. Over time, detergents and additives can cause buildup, causing
items to get caught in the drain filter and prevent proper drainage. If that's the case, manually
drain the unit through the drain hose, remove the filter and clean it thoroughly before restarting
the machine.

Check the drain hose. Make certain that the drain hose is installed no more than 3 feet higher
than the bottom of the washing machine.

Check the washer leveling. If the washer isn't level, the water can flow back into the machine.
If this is the cause of the problem, use a level and the supplied leveling wrench to adjust
appropriately.

Back to top

When you see the DE error code, it means a "door error." This is a sign that the door is not
shutting, locking or opening. Most of the time, this is a simple fix and service is probably not
needed. Here's what might be happening and what you can do.

TIP

It might just be a malfunction. If the code appears mid-cycle or at the end of the cycle, power
off the washer and unplug it. Wait for five minutes before plugging it back in. Power it on and
see if the door latch releases. If it doesn't, service will be required. Contact us.

An item may be caught in the door. Unplug the washer and wait five minutes before plugging
it back in and turning it on. If the door still doesn't unlock, the item could be pushing on the door
and preventing the latch from unlocking. Service may be required. Contact us.

Is the door or gasket damaged in any way? That may prevent your washer from latching or
locking, resulting in a DE error code. Check your warranty policy to determine coverage under
the manufacturer's warranty.

Back to top

The LE error code can indicate a problem with the motor, but it's usually an issue that originated
during installation, or one related to misuse, that should be fairly easy to resolve.

TIP
New installations. A miscommunication between the control panel and the wash motor after
installation can cause this error. In this case simply reset the washer.

 To reset, first unplug the machine, press and hold the START/PAUSE button for five
seconds, and plug it back in.
 Run a RINSE & SPIN cycle to test if the code is cleared.

Are there soapsuds visible in the drum? If yes, then the problem is usually that too much
detergent has been used, or a non-high-efficiency detergent was used. To resolve, you'll need to
remove any excess soap suds and light residue. Here's how:

 Unplug the washer and allow it to sit for 30 minutes. This gives the suds time to dissolve.
 Plug the washer back in and turn it on.
 Press the SPIN SPEED button and select "No Spin".
 Press the START/PAUSE button to begin a drain only cycle.
 When complete, remove clothing items.
 Turn the power back on, select RINSE & SPIN and press the START/PAUSE button.
 Repeat the last step until no visible suds are in the drum.

Large loads don't go well with gentle wash. Gentle wash cycles such as Perm Press, Delicates,
Hand Wash, and Wool/Silk should be used only for smaller loads. Reset the unit (see above) and
run a test RINSE & SPIN cycle.

Avoid overloading. Single bulky items or large loads can place stress on the motor. Remove
some items and restart. If the problem continues, unplug the washer, allow the motor to cool
down for 30 minutes, and restart the cycle.

Back to top

The UE error code is nothing to worry about. It indicates an "unbalanced error"–your washer's
way of saying that the drum is not spinning in a smooth rotation. Fixing it could be as simple as
rearranging the load in the drum. Here's why:

TIP

Small loads: Your washer operates better when the weight of the load is evenly distributed
across the drum, but that is not always possible with small loads.

Mixed fabric loads: For example, if you're washing jeans and t-shirts, the jeans could be on one
side and the t-shirts on the other, causing the unbalance. Try rearranging the items and spin
again.

Large single items: Items like sheets, blankets and comforters tend not to spread out evenly,
causing unbalance when the drum spins. Rearrange the item and start the spin cycle over.