International Chef’s Day is celebrated every year on:

(1) 20 October

(2) 20 November

(3) 20 June

(4) 20 September

This consists of two lists of Food Outlets and Descriptors. Match items of List – I with items in the
another :

List – I (Food Outlet) List – II (Description) a. Chokhi Dhani i. Vegetarian restaurant chain offering
South Indian delicacies along with other meals. b. Saravana Bhavan ii. An ethnic Indian Outlet
offering Rajasthani Food & Cultural experience to guests. c. Bukhara iii. Indian Restaurant Chain with
live grill embedded on dinning table d. Barbeque Nation iv. A speciality restaurant offering North-
West Frontier Cuisine

Codes : a b c d (1) i ii iv iii (2) i ii iii iv (3) ii i iv iii (4) ii i iii iv

41. One of the benefits to a hotel of keeping a guest-history file is that the information in the file can
help the hotel to

A. advertise effectively.

C. hire well-trained workers.

B. stay within a budget.

D. register walk-in guests efficiently.

Which of the following people is NOT usually considered a member of the executive
committee of a hotel?

Director of Food and Beverage

Director of Engineering

Director of Catering

Rooms Division Manager

Total room sales divided by the number of rooms sold represents:
Rack rate.

Average daily rate.

Room occupancy percentage.

Daily report.

The rooms division includes which of the following?

Security

Guest services

Housekeeping

All of the above.

Which of the following hotel employees are responsible for

balancing the guests accounts every day?
Night Auditor

Front Desk Clerk

General Manager

Accountant

Which of the following is true regarding the central reservation

system?
It has a delay in the interface that allows for overbooking to occur.

It can have access to the inventory of room availability of each hotel in the
chain.
It allows only the host hotel to access the system for confirmed reservations.

All of the above.

The concierge is under which department?

Security
 Accounting

Rooms Division

Front Office

Which of the following is NOT a function of the front office?

Sell rooms

Balance guest accounts

Offer services such as mail, FAX, messages, etc.

All are functions of the front office.

Which of the following room rate plans includes a room only, no

meals?
American Plan

Modified American Plan

European Plan

Modified European Plan

Hotel performance is based on which of the following operating

ratios?
ADR

ROP

RTS

Both answers 1 and 2.

Total rooms in the hotel are 410; total rooms available are 400; total
rooms sold are 350; total revenue is $38,500. What is the ADR?
$93.90

$96.25

$110

$112.50
Which of the following is not a front office module of the typical
property management system (PMS)?
Reservations management

Food and beverage management

Rooms management

Guest accounting management

Yield management is:

A demand forecasting technique used to maximize room revenue.

A night audit task used to balance guest accounts.

A housekeeping system used to increase efficiency.

An accounting term used to determine optimal ratios for use in management

decisions.

Hotels add a charge to all long distance calls made by the guest. This
charge is typically:
20%

30%

40%
50%

Guest surveys consistently rank which of the following as the

number one concern in hotels?
Room is ready and available when checking in.

Must be close to shopping.

Late night room service.

Cleanliness.
 Housekeeping attendants typically clean and service how many
rooms per shift?
6-8

8 - 10

12 - 14

15 - 20

1.1. Recreation is engaged upon during

a. Leisure Time
b. Work Time
c. Committed Time
d. Sleep Time
e.
f.
g. 1.
h.
i. Which of the following types of hotels is least likely to offer uniformed guest services?
j. a.
k.
l. World-class service hotels b.
m.
n. First-class service hotelsc.
o.
p. Mid-range service hotels
q. d.
r.
s. Economy/limited service hotels
t. 2.
u.
v. In a large full-service hotel, the front office manager reports to the:a.
w.
x. General Manager. b.
y.
z. Chief engineer.
aa. c.
bb.
cc. Room division manager.
dd. d.
ee.
ff. Security director 3.
gg.
hh. Which of the following types of hotels would likely appeal most to pleasure/ leisure travelers?
a.
ii.
jj. Airport hotels
kk. b.
ll.
mm. Resort hotels
nn. c.
oo.
pp. Residential hotelsd.
qq.
rr. Convention hotels4.
ss.
tt. Which of the following types of front office software enables a hotel to generate room reports,
revenuereports, and forecasting reports?a.
uu.
vv. General management software b.
ww.
xx. Guest accounting softwarec.
yy.
zz. Rooms management software
aaa. d.
bbb.
ccc.Reservations management software
ddd. 5.
eee.
fff. Which of the following front office applications of a computer-based property management
systemmonitors predetermined guest-credit limits?a.
ggg.
hhh. Reservations module
iii. b.
jjj.
kkk.Guest accounting module
lll. c.
mmm.
nnn. Rooms management moduled.
ooo.
ppp. Point-of-sale module6.
qqq.
rrr. Mr. X checks into room 207 for a one-night stay. Early the next morning, Mr. X leaves the
hotelwithout paying the bill. When checking the 4 P.M. housekeeping report, the front desk
finds room 207listed as vacant and ready for sale and realizes that the guest was a:a.
sss.
ttt. Due out. b.
uuu.
vvv. Sleeper.
www. c.
xxx.
yyy. Skipper.
zzz.d.
aaaa.
bbbb. Sleep out.7.
cccc.
dddd. Which of the following departments employs the largest staff in the rooms division?a.
eeee.
ffff. The front office b.
gggg.
hhhh. Reservationsc.
iiii.
jjjj. Uniformed services
kkkk. d.
llll.
mmmm. Housekeeping
nnnn. 8.
oooo.
pppp. Mr. Barnes made a reservation at the Metro Hotel. He arrived at 9 P.M. only to find
that the hotel wasfull. The room held for him was released for sale at 6 P.M. Based on this
information, which of thefollowing types of reservations did Mr. Barnes probably make?
qqqq. a.
rrrr.
ssss. Non-guaranteed reservation
tttt. b.
uuuu.
vvvv. Credit card guaranteed reservationc.
wwww.
xxxx. Travel agent guaranteed reservationd.
yyyy.
zzzz. Corporate guaranteed reservation