Promotion Study Material - Clerk To JMG.s-1 - 2016

Study Material
A Reference Book for Promotion Exercise

(Clerical to officers)
Compilation
by
Baroda Apex Academy

Bank of Baroda
Ahmedabad
2016
(for internal circulation only)

INDEX
Page No.
Sr. No. Topics
01. Baking Law & Practice 2

02. Banking Technology 175
03. General Knowledge 240
04. Rural Banking 286
05. English 352
06. Reasoning and Problem Solving 377
Disclaimer: Though all efforts have been made to incorporate latest and correct information of the
related topics but in case of any doubt please refer book of instructions, reference books and circulars
of the bank. This booklet is focusing mainly the written promotion exam within the bank looking the
previous trends and should not be considered as instruction manual.
Baroda Academy 1 Inventing methods for inventing minds

Banking
Law&
Practice

Banking Law and Practice
Introduction
With the widening areas of banking operations, transactions which are undertaken by banks are ever
growing, both in volume and veracity. Certain important provisions of laws which embody rights, powers,
duties, liabilities and responsibilities of a Bank, are briefly dealt with, in this chapter. Certain important
provisions of following laws are covered:
Negotiable Instruments Act, 1881: Certain important Sections are given below.
Negotiability means transfer of the instrument to another person so as to constitute him the holder.
Negotiation of Bearer cheque is completed by delivery (Sec-47) and Order cheque by delivery and
endorsement (Sec-48).
Sec.4 - Promissory note is an instrument in writing containing an unconditional undertaking, signed by the
maker, to pay a certain sum of money only to, or to the order of a certain person, or to the bearer of
the instrument. Requires to be stamped as per Indian Stamp Act
However, Sec.31 (2) of the Reserve Bank of India Act, 1934, has now prohibited the issue of promissory
notes expressed to be payable to the bearer except as provided by that section.
Currency note are not Promisory Notes (Indian Currency Act-Sec 21).
Sec.5 - Bill of Exchange is an instrument in writing containing an unconditional order, signed by the
maker, directing a certain person to pay a certain sum of money only to or to the order of a certain
person or to the bearer of the instrument.
Sec.6 - Cheque is a bill of exchange drawn on a specified banker and not expressed to be payable
otherwise than on demand.
Note: The above section implies that every cheque is a bill of exchange and is always drawn on a banker
and payable on demand.
Sec.8 - Holder of a promissory note, bill of exchange or cheque means, any person entitled in his own
name to the possession thereof and to receive or recover the amount due thereon from the parties
thereto. Actual possession is not essential. Consideration is not compulsory to become a holder.
Note: To claim as a holder the person must acquire the title lawfully. A person, who takes the instrument
either under a forged or invalid endorsement such as that of a thief, cannot be regarded as a 'holder'.
Further, no person can sue on a negotiable instrument, unless he is named therein as a 'payee', or he
gets his title as an endorsee or a 'bearer'.
Sec.9- Holder-in-due-Course means any person, who for consideration became the possessor of a
promissory note, bill of exchange or cheque if payable to bearer, or the payee or endorsee thereof, if
payable to order, before the amount mentioned in it became payable and without having sufficient cause
to believe that any defect existed in the title of the person from whom he derived the title.
To be a holder-in-due-course, banker must be a payee or an endorsee if it is an 'order' cheque or be a
possessor of a bearer cheque. To claim the rights of a holder-in-due-course, cheque must be in the
possession of the banker.
Holder for Value is not defined in the Negotiable Instruments Act. However, if value of a negotiable
instrument has at any time being given, its holder is deemed to be a holder for value. If a banker allows
his customers to draw against the cheque before it is cleared, banker becomes holder for value. When a

banker receives a cheque for crediting the advance account of his customer, his position is that of a
'holder for value'.
Sec.118 presumes that every holder of a negotiable instrument is a 'holder-in-due-course' until the
contrary is proved.
Difference between 'Holder' and 'Holder-in-due-Course‟:
Consideration:
To become a 'holder-in-due-course' a person should have obtained the instrument for a lawful
consideration. Whereas it is not so to become a 'holder'.
Before maturity:
To be a 'holder-in-due-course' a person must acquire title and possession of the instrument before its
maturity. In case of 'holder' he may obtain the possession thereon even after maturity.
Good faith:
Person who claims to be 'holder-in-due-course' of a negotiable instrument must have acquired it in good
faith, without having sufficient reason to believe that any defect exists in the title of the person from
whom he has acquired it. However, for a person who claims to be a 'holder' he need not fulfill this
condition.
Sec.10- Payment in due course:
Payment according to the apparent tenor of the instrument in good faith and without negligence, to any
person in possession thereof under circumstances which do not afford reasonable ground to believe that
the person receiving the payment is not entitled to receive the payment of the amount therein
mentioned.
Various protections available to a paying banker are available only if the payment is 'in due course'.
Sec.13 - There are three types of negotiable instruments viz. Promissory Notes, Bills of Exchange and
Cheque, Note, Demand draft is not a cheque but it is a bill of exchange. However, for the purpose of
Secs.125 and 131, it is treated as a 'cheque'.
Sec.14 - When a promissory note, bill of exchange or a cheque is transferred to any person, so as to
constitute that person the holder thereof, the instrument is said to be negotiated.
Sec.15 - Endorsement: When the maker or holder of the negotiable instrument signs the same on the
face or back thereof for the purpose of negotiation to another person, it is called endorsement.
Sec.16 (1) - Blank endorsement: If the endorser simply signs his name without adding any person's
name or directions, it is said to be an endorsement in blank. An order instrument becomes payable to
bearer sec-54.
Sec.16 (2) - Full endorsement: If an endorser signs his name and adds a direction to pay to or to the
order of a specified person, it is said to be an endorsement in full.
Note: For negotiation of a bearer instrument delivery is essential. For negotiation of an order

instrument, an endorsement followed by delivery is essential. Endorsement in blank of an order
instrument converts it into a bearer instrument. However, endorsement in full of a 'bearer' instrument
does not convert it into an order instrument. It remains a bearer instrument (Sec.85A).
Sec.18 - When the amount written in 'words' and ‗figures‘ differs, banks can pay the amount written in
'words' provided the payment is in due course.
Sec.19 - Demand bill: Where no time for payment of a bill of exchange is specified, and a cheque is
payable on 'demand'.
Sec.21 - Bills drawn with expressions 'on demand', 'at sight' or 'on presentment' indicates that the bill
is payable on 'demand'. Usance/Time bill: A bill which is expressed to be payable after a fixed period or
after sight or on a specified day or on the happening of an event which is certain to happen is called an
'usance bill/time bill'.
Sec.22 - The maturity date of a promissory note or a bill of exchange is the date on which if falls due.
3 days of grace are allowed on promissory note or a bill of exchange not payable on demand, e.g.:
- Bill or note payable so many months or days after date.
- Bill or note payable so many months or days after sight.
- Bill or note payable on a specified date.
Sec.23 - Determination of 'due date' of a bill payable so many months after date or sight –
- Determine the corresponding date of month after the stated number of months.
- Add 3 days of grace.
- It will be due on the 4th day.
Illustration:
Bill date Tenor Date of acceptance Due date
Before grace After grace
period period
27/10/2011 4 months after 15/11/2011 27/02/2012 01/03/2012
date
27/10/2011 4 months after 15/11/2011 15/03/2012 18/03/2012
sight
Sec.24 - Determination of 'due date' of a bill payable so many days after date or sight:
- Calculate so many days from the date of the bill or date of acceptance after excluding the date of
bill or date of acceptance.
Add 3 days to the day so arrived at.
It will be due on the 4th day.
Illustration:
Bill date Tenor Date of acceptance Due date

Before grace period After grace
period
27/10/2011 120 days 15/11/2011 24/02/2012 27/02/2012
after date
27/10/2011 120 days 15/11/2011 13/03/2012 17/03/2012
after sight
01/11/2011 120 days 15/11/2011 28/02/2012 03/03/2012
after date
Since 14/03/2012 is a Sunday, the bill is due on preceding day i.e. 13/03/2012 (Sec.25)
Since 29/02/2012 is a Sunday, the bill is due on preceding day i.e. 28/02/2012 (Sec.25)
Sec.25 - When the day on which a promissory note or a bill of exchange matures (after adding 3 days
of grace, wherever allowed) on a Sunday or a public holiday (declared by the Central Government or
State Government by a notification under official gazette under Negotiable Instruments Act) the
instrument shall be deemed to be due on the next preceding business day.
Sec. 26 - Authority of persons to bind themselves:

"Every person capable of contracting, according to the law to which he is subject, may bind himself and
be bound by the making, drawing, acceptance, endorsement, delivery and negotiation of a promissory
note, bill of exchange or cheque.
Minor: A minor may draw, endorse, deliver and negotiate such instrument so as to bind all parties except
himself. Nothing herein contained shall be deemed to empower a corporation to make, endorse or accept
such instrument except in cases to which under the law for the time being in force, they are so
empowered."
Under the provisions of General Clauses Act (X of 1897), the term "person‖ includes any company or
association or body of individuals, whether incorporated or not. The last paragraph of the above section
specifically negates any interpretation of the section that may be relied upon to confer any power on a
company for making, endorsing or accepting a negotiable instrument and its powers in this regard are
regulated by the Companies Act, 1956 and other statutory enactment.
Sec. 27 - Authority of an Agent to bind his principal in respect of a negotiable instrument :
Every person capable of binding himself or of being bound may as mentioned in Section 26 so bind
himself or be bound by a duly authorised agent acting in his name.
A general authority to transact business and to receive and discharge debts does not confer upon an
agent the power of accepting or endorsing bills of exchange so as to bind his principal. An authority to
draw bills of exchange does not by itself impart an authority to endorse a negotiable instrument.

Sec. 28 - Liability of an agent signing on behalf of his principal:
"An agent who signs his name to a promissory note, bill of exchange or cheque without indicating thereon
that he signs as agent or that he does not intend thereby to incur personal responsibility is liable
personally on the instrument, except to those who induced him to sign upon the belief that the principal
only would be held liable."
Sec. 30 - Liability of the drawer: "The drawer of a bill of exchange or cheque is bound, in case of
dishonour by the drawee or acceptor thereof, to compensate the holder, provided due notice of
dishonour has been given to or received by the drawer as hereinafter provided."
Under this section the contract of the drawer of a cheque is similar to that of the drawer of a bill
except that in case of cheques there is no acceptance and the payment is due on presentment. In case
the cheque or the bill is not paid, the holder has recourse to the drawer. However, notice of dishonour
should be given by the holder to the drawer to establish liability of the drawer.
Sec. 31 - Liability of the drawee of a cheque:

"The drawee of a cheque having sufficient funds of the drawer in his hands properly applicable to the
payment of such cheque must pay the cheque when duly required so to do and in default of such
payment, must compensate the drawer for any loss or damage caused by such default."
It is obligatory on the part of the banker to honour his customers' cheques to the extent of funds lying
with him on their account. In case of a wrongful dishonour, court/consumer forum may award exemplary
damages for loss of credit of the customer in addition to the amount of compensation.
However, the obligation to pay cheques arises unless agreed to by and between bank and customer
otherwise primarily at the branch of the bank where the account is kept and during banking hours and
the bank is not bound to honour the cheques at any other branch unless agreed to by and between the
Bank and the customer. The banker also has a right to insist on having his mandate in a form which does
not leave room for misgiving as to what he is called upon to do (in other words there should not be any
ambiguity) and the Banker is not bound to pay unless the cheque is in proper form, correctly signed,
endorsed by payee and presented at the proper time and place.
Sec.56 - Endorsements for part of sum due.
No writing on a negotiable instrument is valid for the purpose of negotiation if such writing purports to
transfer only a part of the amount appearing to be due on the instrument but where such amount has
been partly paid, a note to that effect may be endorsed on the instrument which may then be negotiated
for the balance.
Sec.57 - Negotiation by legal representative:

The legal representative of a deceased person cannot negotiate by delivery only, a promissory note, bill
of exchange or cheque payable to order and endorsed by the deceased but not delivered.

Sec.58 - Instrument obtained by unlawful means or for unlawful considerations:
When a negotiable instrument has been lost or has been obtained from any maker, acceptor or holder
thereof by means of an offence or fraud, or for an unlawful consideration, no possessor or endorsee who
claims through the person who found or so obtained the instrument is entitled to receive the amount due
thereon from such maker, acceptor or holder or from any party, prior to such holder, unless such
possessor or endorsee is, or some person through whom he claims was a holder thereof in due course.
NOTE:
Thus a person who is sued on an instrument may show:-
- that it had originated for an illegal consideration or
- that the consideration was absent or that it has failed wholly or in part, or
- that it was delivered conditionally and the condition has not been fulfilled, or
- that its possession was obtained from him by fraud or by an offence like theft etc.
Sec.59 - Instrument acquired after dishonour or when overdue:

The holder of a negotiable instrument who has acquired it after dishonour, whether by non-acceptance
or by non-payment, with notice thereof, or after maturity, has only, as against the other parties, the
rights thereon of his transferor.
Sec.60 - Instrument negotiable till payment or satisfaction:

A negotiable instrument may be negotiated (except by the maker, drawee or acceptor after maturity)
until payment or satisfaction thereof by the maker, drawee or acceptor at or after maturity, but not
after such payment or satisfaction.
If a maker/ acceptor of an instrument pays on it before maturity, the instrument is said to be ―retired"
but it is not discharged and its negotiability has not ended. It may be reissued before maturity. But if a
party primarily liable has paid on it at or after maturity its negotiability comes to an end and it cannot
be reissued because the instrument is discharged by such payment.
Sec.77 - Liability of banker for negligently dealing with bill presented for payment:
When a bill of exchange accepted payable at a specified bank has been duly presented thereof for
payment and dishonoured, if the banker so negligently or improperly keeps or deals with or delivers back
such bill as to cause loss to the holder, he must compensate the holder for such loss. If an acceptor has
accepted a bill of exchange payable at his bankers the banker who receives the bill from the holder for
payment is a bailee. If he dishonours it, he must take proper care of it and return it to the holder. If
the banker is negligent he will be liable to the holder.
Sec.80 - Interest payable on negotiable instrument:
Interest @ 18% p.a. is to be paid by the parties charged on the basis of a negotiable instrument if no
rate of interest is specified in the instrument (w.e.f. 30.12.1988). The interest is payable from the date
the amount ought to have been paid by the party charged until tender or realisation of the amount due
thereon or until such date after the institution of a suit to recover such amount as the court directs.
When the party charged is an endorser of an instrument, he is liable to pay interest only from the time
that he receives notice of the dishonour.
Sec. 85 - Protection to paying banker:
Where a cheque payable to order purports to be endorsed by or on behalf of the payee, the drawee is
discharged by payment in due course.
Where a cheque is originally expressed to be payable to bearer, the drawee is discharged by payment in
due course to the bearer thereof, notwithstanding any endorsement whether in full or in blank appearing
thereon and notwithstanding that any such endorsement purports to restrict or exclude further
negotiation.
NOTES: Banker is under an obligation to honour his customer's cheque. This obligation can be
discharged only if the cheque he honours is among other things a legal one and is also regular and
unambiguous in form.
Sub-Section (2) of Section 85 affords protection to a banker by providing that no bearer cheque should
lose its bearer character by any endorsement on the same but the protection afforded is available only
if the payment is in due course. The banker can not afford to overlook the endorsements made before
paying the money to the holder of the cheque. It must at least appear that the holder is the person
entitled to payment.
As regards cheques payable to order, the mandate is fulfilled only by paying to the payee named or to
some person to whom he has transferred the instrument by a genuine endorsement. When payment is
made by a banker on a forged endorsement or on an endorsement by an agent contrary to instructions or
in excess of authority, then such payment becomes a payment not in due course.
Though, the question whether a payment was payment in due course is one of the facts to be determined
by the circumstances of each case, it is clear that payment of cheque before due date, payment after
countermand, payment on bankruptcy or after passing of a winding up order, payment of cheque
containing unauthenticated alteration, payment to improper person are not payments in due course.
Moreover, under Section 129, payment of a crossed cheque generally otherwise than to a banker or a
cheque crossed specially otherwise than to a banker to whom the same is crossed, or his agent for
collection being a banker is also payment out of due course.
Sec.87 - Effect of material alteration:
Any material alteration of a negotiable instrument renders it void as against any one who is a party at
the time of making such alteration and does not consent thereto, unless it was made in order to carry
out the common intention of the original parties and any alteration if made by an endorsee, discharges
his endorser from all liability to him in respect of the consideration thereof.
Sec.99 - Noting and Protest:
"When a promissory note or bill of exchange has been dishonoured by non-acceptance or non-payment,
the holder may cause such dishonour to be noted by a notary public upon the instrument or upon a paper
attached thereto or partly upon each." "Such note must be made within a reasonable time after
dishonour and must specify the date of dishonour, the reason, if any, assigned for such dishonour or if
the instrument has not been expressly dishonoured, the reason why the holder treats it as dishonoured
and the notary's charges."
Notes: Section 99 provides the method for establishing the fact of dishonour of a promissory note or a
bill of exchange by "noting". 'Noting' is a minute made on the instrument or upon a paper attached
thereto by a notary public.
Sec.100 - Protest:
"When a promissory note or bill of exchange has been dishonoured by non-acceptance or non-payment,
the holder may, within a reasonable time, cause such dishonour to be noted and certified by a notary
public. Such certificate is called a protest."
Note: Protest is a formal certificate issued by the notary public certifying the fact of the dishonour of
bill of exchange or promissory note and is based on the noting.
Sec.104 - Noting and protest of foreign bills:
"Foreign bills of exchange must be protested for dishonour when such protest is required by the law of
the place where they are drawn."
Note: Foreign bills of exchange are: a) bills drawn outside India and made payable in or drawn upon any
person resident in any country outside India, b) Bills drawn outside India and made payable in India or
drawn upon a resident in India and c) bills drawn in India and made payable outside India.
Inland bills, i.e. bills drawn and payable in India are not compulsorily required to be protested for
dishonour. Even in case of foreign bills when the law of the place where they are drawn does not require
protest for dishonour, they need not be so protested. However, even inland bills should be protested
for dishonour if the drawer/endorser so requests. Moreover, under section 119 of the Negotiable
Instruments Act, a court shall presume the fact of dishonour if a protest is produced before it, unless
it is disproved.
Sec.131 - Protection to collecting banker:
"A banker who has in good faith and without negligence received payment for a customer of a cheque
crossed generally or specially to himself, shall not, in case the title to the cheque proves defective, incur
any liability to the true owner of the cheque, by reason only of having received such payment.
Explanation: A banker receives payment of a crossed cheque for a customer within the meaning of this
section notwithstanding that he credits his customers account with the amount of the cheque before
receiving payment thereof.
It shall be the duty of the banker who receives payment based on an electronic image of a truncated cheque held with him,
to verify the prima facie genuineness of the cheque to be truncated and any fraud, forgery or tampering apparent on the
face of the instrument that can be verified with due diligence and ordinary care

NOTE: For a collecting banker to avail protection under this section the conditions are that
(1) he should act in good faith and without negligence, (2) he should act as mere agent in collection of
the cheque and not on his own account as holder, (3) the person for whom he acts must be his customer
and (4) the cheque must be one crossed generally or specially to himself, unless a collecting banker can
bring himself within the conditions formulated by this section, he is left to his liability for conversion
or for money had and received, in the event, the person from whom he takes the cheque has no title or a
defective title.
Sec.138 - Dishonour of cheques for Insufficiency etc. of funds in the account : ( Note : Please see the
amendment also given on 13.3)
(I) Where any cheque drawn by a person on his bank for the discharge of any legally enforceable debt or
liability is returned by the bank unpaid for the reason of the insufficiency of the amount of money
standing to the credit of the account on which the cheque has been drawn or for the reason that it
exceeds the arrangements made by the drawer of the cheque with the banker for that amount, the
drawer of such cheque shall be deemed to have committed an offence. In that case, the drawer,
without prejudice to the other provisions of the said Act, shall be punishable with imprisonment for a
term, which may extend to one year, or with fine, which may extend to twice the amount of the cheque
or with both.
The section further provides that -
such cheque should have been presented to the bank within a period of six months of the date of its
drawal (in case of post dated cheques, the date of the cheque will be deemed to be the date of
drawal) or within the period of its validity, whichever is earlier,
the payee or holder-in-due-course of such cheque should have made a demand for the payment of the
said amount of money by giving a notice, in writing, to the drawer of the cheque within 15 days of the
receipt of information by him from the bank regarding the return of the cheque unpaid and
the drawer of such cheque should have failed to make the payment of the said amount of money to the
payee or the holder-in-due- course of the cheque within 15 days of receipt of the said notice.
(II) Note: Following points to be noted in respect of this section

a) This section covers only cheques dishonoured for "insufficiency of funds' in the account and not
for cheques dishonoured for other technical reasons viz. payment stopped by drawer, signature
differs etc.
b) Return of cheques with reason 'Refer to drawer' will not attract prosecution under this section.
So branches should not use the term 'refer to drawer' while returning cheques of customers
for financial reasons.
c) A cheque given as gift/donation will not be governed by this section.
d) Keeping in view the implications as above due care should be exercised while returning cheques
with reason 'insufficient funds'.
e) Payee should give a notice of dishonour and demanding payment from the drawer within 15 days
of his receiving information of dishonour for 'insufficiency of funds'.
f) The collecting banker should return the dishonoured cheque to the customer immediately on
receipt from the paying banker.
Sec.141 - Provides that if the person committing an offence under Sec.138 is a 'company', every person
who, at the time was committed, was in charge of and was responsible to, the company for the conduct
of the business of the company as well as the company, shall be deemed to be guilty of the offence and
shall be liable to be proceeded against and punished as per Sec.138. However, if the person liable to
punishment as above proves that the offence was committed without his knowledge or that he had
exercised all due diligence to prevent the commission of such offence, he will not be liable to
punishment.
Sec.142 - Cognizance of offence:
This section provides that -
(a) No court shall take cognizance of any offence punishable under Sec.138 unless a complaint in writing
has been made by payee or the holder in due course.
(b) Such a complaint should be made within one month of the cause of action arising under Sec.138 i.e.
within one month from the expiry of 15th day from the date of receipt of notice from the payee or
holder in due course.
(c) Complaint should be made to the court of a Metropolitan Magistrate or a Judicial Magistrate or any
superior court.
Note:
Sections 138 and 142 are effective from 1.4.1989.
(2) Cheques issued before 1.4.1989 but dishonoured after that date are also covered under these
sections.
(3) Whenever banks purchase clean cheques/drafts drawn in favour of constituents, it must be ensured
that the cheques/drafts should be properly endorsed in Bank's favour to avail provisions of these
sections as "holder in due course".
Negotiable Instruments Act 1881, (Section 138 change): -
Generally the provisions of section 138 are applicable only to Cheques. However in the case of Punjab &
Sind Bank V. Vinak Sahakari Bank (2001) CLA – BL (2) 195 (SC) the Supreme Court has held that a Pay
Order can be treated as a Cheque, because of the same being on being an unconditional Order of its
maker, to the concerned person to pay certain sum of money on Demand. In view of this, section 138
applies to Cheques and other Instruments like Demand Draft, Pay Order and Bankers cheque, which can
be treated as cheque by the holder in due course.
Hon‘ble Supreme Court has also held in Modi Cements case, that once the cheque is issued by the drawer
to the Bank/Payee, merely because the drawer issues a notice to the drawee or to the bank for ‗stop
payment‘, it will not preclude an action under section 138 of N.I. Act (Modi Cements Ltd. V. Kuchi Kumar
Nandi (1998) 28 CLA (SC) /JT 1998 (2) SC 198).
Vide, the Negotiable Instrument (Amendment & Misc. Provisions) Act 2002 important amendments have
been made to certain provisions of the Negotiable Instrument (Amendment & Misc. Provisions) Act 2002
to the following effect: -
- Definition of a ‗cheque‘ widened to include electronic image of a truncated cheque and a cheque in
electronic forms.
- Right of the banker who received payment on electronic image of a truncated cheque to retain the
truncated cheques.
- Certificate of on text of print out of electronic image of truncated cheque by paying Banker as proof
of payment.
- Doubling of the imprisonment term from one year to two years.
- Doubling of penalty for the offence, i.e. upto twice the amount of the instrument.
- Doubling of the period of time to issue demand notice to drawer from 15 to 30 days.
- Immunity from prosecution for nominee directors, who are nominated by virtue of holding any office
or employment in Central Government or State Government or a financial corporation owned or
controlled by the Central Government or State Government.
- Compounding of offence under the N.I. Act.
- Empowering the magistrate to condone delay in filing complaint
- Bank‘s slip or Memo having Bank‘s official mark denoting that the cheque has been dishonoured shall
be presumed to be the fact of dishonour.
As per Section 146 inserted by the Amendment Act 2002 statutory presumption is given to the bank‘s
endorsement memorandum, which will be treated as prima facie evidence of certain facts. The court, on
production of bank‘s slip or Memo having therein the official mark denoting that the cheque has been
dishonoured, shall presume the fact of dishonour of such cheque, unless and until such fact is disproved.
The usual practice followed by the courts of calling the drawee bank‘s person as a witness to prove this
fact used to cause delay in prosecuting the drawer. Now it is for the accused/drawer to prove that
there were sufficient funds in the account or that the cheque was not returned for the reason
―insufficient funds‖ or any other financial reason.
Therefore, the requirement of branch‘s witness as drawee bank can be dispensed with.
Negotiable Instrument Act 1881: At a glance

SEC. TERM MEANING
3 Banker Banker includes any person acting as a Banker and any post office savings
bank.
4 Promissory Note A Promissory Note is an instrument in writing, containing an unconditional
undertaking signed by maker, to pay a certain sum of money only to or to the
order of a certain person or to the bearer of the instrument.

5 Bill of Exchange A Bill of Exchange is an instrument in writing containing an unconditional
order, signed by the maker, directing a certain person to pay certain sum of
money only to or to the order of a certain person or to the bearer of the
instrument. Here, the promise to pay is not conditional.
6 Cheque A cheque is a Bill of Exchange drawn on a specified banker and not expressed
to be payable otherwise then on demand and it includes the electronic Image
of a truncated cheque & a cheque in the electronic form.
7 Drawee The maker of a Bill of Exchange or Cheque is called the drawer, the person
thereby directed to pay is called the Drawee.
The person named in the instrument, to whom or to whose order the money
is, by the instrument directed to be paid, is called the payee.
Payee
8 Holder The Holder of a promissory note, bill of exchange or cheque means any
person entitled in his own name to the possession thereof and to receive or
recover the amount due thereon from the parties thereto.
Where the bill of exchange or cheque is lost or destroyed, its holder is the
person so entitled at the time of such loss or destruction.
9 Holder In Due Holder in due course means any person who for consideration became the
course possessor of the promissory note, bill of exchange or cheque ,if payable to
bearer, or the payee or endorsee thereof, if, before the amount mentioned
in it became payable and without having sufficient cause to believe that any
defect existed in the title of the person from whom he derived his title.
10 Payment in Due Payment in due course, means payment in accordance with the apparent tenor
course of the instrument in good faith and without negligence to any person in
possession thereof under circumstances which do not afford a reasonable
ground for believing that he is not entitled to receive payment of the amount
therein mentioned.
11 Inland Instrument A Promissory Note, Bill of Exchange or Cheque drawn or made in, and made
payable in or drawn upon any person resident in (India) shall be deemed to be
an Inland Instrument.
13 Negotiable A NI means Promissory Note, Bill of Exchange or Cheque payable either to
Instrument order or to the bearer.
14 Negotiation When a Promissory note, bill of exchange or cheque is transferred to any
person, so as to constitute the person the holder thereof, the instrument is
said to be negotiated.
15 Endorsement When the maker or the holder of the negotiable instrument signs the same,
otherwise than as such maker, for the purpose of the negotiation, on the
back or the face thereof or on a slip of paper annexed thereto or so signs

for the same purpose a stamped paper intended to be completed as a
negotiable instrument, he is said to endorse the same is called the Endorser.
16 Endorsement in If the endorser signs his/her name only, the endorsement is said to be ―in
Blank and Full blank‖, and if he adds direction to pay, the amount mentioned in the
instrument, or to the order of a specified person the endorsement is said to
be in full and the person so specified is called the endorsee of the
instrument.
20 Inchoate stamped Where one person signs and delivers to another person a paper stamped in
instrument accordance with the law relating to negotiable instrument then in force in
India and either ,wholly blank or having written thereon an incomplete
negotiable instrument, he thereby gives prima facie authority to the holder
thereof to make or complete, as the case may be , upon it a negotiable
instrument, for any amount specified therein and not exceeding the amount
covered by the stamp. The person so signing shall be liable upon such
instrument, in the capacity in which he signed the same, to any holder in due
course for such amount.
21 ―At Sight‖ / ―On In a promissory note or bill of exchange the expressions ―at sight‖ and ―on
presentment‖/ presentment‖ means ―on demand‖. The expression ―after sight‖ means, in a
―After Sight‖ promissory note, after presentment for sight and in a bill of exchange after
acceptance or noting for non acceptance, or protest for non acceptance .
22 Maturity The maturity of a promissory note or bill of exchange is the due date at
which it falls due.
Every promissory note or bill of exchange which is not expressed to be
payable on demand, at sight or on presentment is at maturity on the third
day after the day on which it is expressed to be payable.
25 When maturity is When the day on which a promissory note or bill of exchange is at maturity,
a holiday is a public holiday, the instrument shall be deemed to be due on the next
preceding business day.
26 Minor A minor may draw, endorse, deliver and negotiate such instruments so as to
bind all parties except himself.
30 Liability of The drawer of a bill of exchange or cheque is bound in case of dishonor by
Drawer the drawee or acceptor thereof, to compensate the holder, provided due
notice of dishonor has been given to or received by the drawer as
hereinafter provided.
46 Delivery The making, acceptance or endorsement of a promissory note, bill of
exchange or cheque is complete by delivery, actual or constructive.
47 Negotiation by A promissory note, bill of exchange, or cheque, payable to bearer is

delivery negotiable by delivery thereof.
48 Negotiation by A promissory note, bill of exchange, or cheque, payable to order is negotiable
Endorsement by the holder by endorsement and delivery thereof.
49 Conversion of The holder of a negotiable instrument, endorsed in blank may without signing
Endorsement in his own name by writing above the endorser‘s signature a direction to any
Blank in to full other person as endorsee, convert the endorsement in blank into an
endorsement in full.
77 Liability of banker When a bill of exchange, accepted payable at a specified bank, has been duly
for negligently presented there for payment and dishonored, if the banker so negligently or
dealing with bill improperly keeps, deals with or delivers back such bill as to cause loss to the
presented for holder, he must compensate the holder for such loss.
payment.
85 Cheque payable to Where a cheque is payable to order purports to be endorsed by or on behalf

order of the payee, the Drawee is discharged by payment in due course.
87 Effect of Any material alteration of a negotiable instrument renders the same void as
Material against any one whom is a party thereto at the time of making such alteration
Alteration and does not consent thereto, unless it was made in order to carry out the
common intention of the original parties.
115 Drawee in case of Where a Drawee in case of need is named in a bill of exchange or in any
need endorsement thereon, the bill is not dishonored until is has been dishonored
by such Drawee.
123 Cheque crossed Where a cheque bears across its face an addition to the words ―and company‖
generally or any abbreviation thereof, between two parallel transverse line, or of two
parallel transverse lines simply, either with or without the words ―not
negotiable‖, that addition shall be deemed a crossing , and the cheques shall
be deemed to be crossed generally.
124 Cheque crossed Where a cheque bears across its face an addition of the name of a banker
specially either with or without the words ―not negotiable‖, that addition shall be
deemed a crossing, and the cheque shall be deemed to be crossed specially
and to be crossed to that banker.
128 Payment in due Where the banker on whom a crossed cheque is drawn has paid the same in
course of crossed due course, the banker paying the cheque, and (in case such cheque has come
cheque to the hands of the payee) the drawer thereof, shall respectively be entitled
to the same rights, and be placed in the same position in all respects, as they
would respectively be entitled to and placed in if the amount of the cheque
had been paid to and received by the true owner thereof.

129 Payment of Any banker paying a cheque crossed generally otherwise than to a banker, or
crossed cheque a cheque crossed specially otherwise than to the banker to whom the same is
out of due course crossed, or his agent for collection, being a banker, shall be liable to the true
owner of the cheque for any loss he may sustain owing to the cheque having
been so paid.
130 Not Negotiable A person taking a cheque crossed generally or specially, bearing in either
case the words ―not negotiable‖, shall not have and shall not be capable of
giving, a better title to the cheque than that which the person from whom he
took it had.
131 Non liability of A banker who has in good faith and without negligence, received payment for
banker receiving a customer of a cheque crossed generally or specially to him-self shall not, in
payment of case the title to the cheque proves defective, incur any liability to the true
cheque owner of the cheque by reason only of having received such payment.
138 Dishonor of Where any cheque drawn by a person on account maintained by him with a
Cheque for banker for payment of any amount of money to another person from out of
insufficiency etc. that account for the discharge, in whole or in part, of any debt or other
of funds in the liability, is returned by the bank unpaid, either because of the amount of
account. money standing to the credit of that account is insufficient to honor the
cheque or that it exceeds the amount arranged to be paid from that account
by an agreement made with that bank, such person shall be deemed to have
committed an offence and shall, without prejudice to any other provision of
this Act, be punished with imprisonment for a term which may be extended
up to two years, or with fine which may extend up to twice the amount of the
cheque, or with both.
The Provisions of the Article is also applicable in bouncing of cheques due to
stop payment Instructions.
139 Recent Following are the recent amendments:-
to amendments in 1. Definition of a ‗cheque‘ widened to include electronic image of a
147 Negotiable truncated cheque and a cheque in electronic forms.
Instruments 2. Right of the banker who received payment on electronic image of a
(amendment and truncated cheque to retain the truncated cheques.
Misc. Provisions) 3. Certificate of text of print out of electronic image of truncated
Act 2002. cheque by paying Banker as proof of payment.
4. Doubling of the imprisonment term from one year to two years.
5. Doubling of penalty for the offence, i.e. up to twice the amount of the
instrument.
6. Doubling of the period of time to issue demand notice to drawer from
15 to 30 days.
7. Immunity from prosecution for nominee directors, who are nominated

by virtue of holding any office or employment in Central Government or
State Government or a financial corporation owned or controlled by the
Central Government or State Government.
8. Compounding of offence under the N.I.Act.
Empowering the magistrate to condone delay in filing complaint.
Bank‘s slip or Memo having Bank‘s Official mark denoting that the
cheque has been dishonoured shall be presumed to be the fact of
dishonour.
Indian Contract Act, 1872
Banking involves interaction between a banker and customer. A customer of a bank may be a depositor,
borrower or any other person merely utilizing one of the various services provided by the banker. The
interaction of a bank with its customer creates certain obligations and gives certain rights to both the
bank and the customer.
―All Agreements are contracts, if they are made by parties competent to contract, for a lawful
consideration and with a lawful object, and are not expressly declared to be void.‖
All Banking transactions are therefore, separate contracts and the knowledge of Indian Contract Act is
essential for each Banker.
Section124. "Contract of indemnity" defined-

―A contract by which one party promises to save the other from loss caused to him by the contract of
the promisor himself, or by the conduct of any other person, is called a "contract of indemnity".
Sec. 126 "Contract of guarantee", "surety", "principal debtor" and "creditor" -

A "contract of guarantee" is a contract to perform the promise, or discharge the liability, of a third
person in case of his default. The person who gives the guarantee is called the "surety", the person in
respect of whose default the guarantee is given is called the "principal debtor", and the person to whom
the guarantee is given is called the "creditor". A guarantee may be either oral or written.
Section 148. ‗Bailment‘, ‗bailor‘ and ‗bailee‘ defined. -

A ‗bailment‘ is the delivery of goods by one person to another for some purpose, upon a contract that
they shall, when the purpose is accomplished, be returned or otherwise disposed of according to the
directions of the person delivering them. The person delivering the goods is called the ‗bailor‘. The
person to whom they are delivered is called the ‗bailee‘.
Section 172. "Pledge", "Pawnor", and "Pawnee" defined -

The bailment of goods as security for payment of a debt or performance of a promise is called "pledge".
The bailor is in this case called "pawnor". The bailee is called "pawnee".
Section 182. "Agent" and "principal" defined -

An "agent" is a person employed to do any act for another, or to represent another in dealing with third
persons. The person for whom such act is done, or who is so represented, is called the "principal".
Indian Partnership Act, 1932

Partnership is the relationship between persons who have agreed to share the profit of a business
carried out by all or any of them, acting for all. The relationship between partners is governed by
Partnership Deed. The act provides for registration of partnership and it is necessary that a banker
dealing with partnership firm should verify as to whether the firm is registered or not. This would help
him to know all the names of the partners and their relationship. The act of the partner shall be binding
on the firm if done.
(a) In the usual business of the partnership.
(b) In the usual way of business.
(c) As a partner, i.e. on behalf of the firm and not solely on his own behalf.
HUF & NBFC can‘t become partner
Reserve Bank of India Act, 1934

The Act was enacted on 6th March, 1934 to constitute the Reserve Bank of India and has been amended
from time to time to meet the demands of changing times. It has the following objectives:
 To regulate the issue of Bank Notes.

 For keeping reserves for securing monitory stability in India and,
 To operate the currency and credit system of the country to its advantage.
The Act deals with the following:
 Incorporation, capital, management and business of the bank.

 Central banking functions like Issue of Bank Notes, monitory control, acting as banker to the
Government and Banks, lender of last resort etc.
 Collection and furnishing credit information.
 Acceptance of deposits by Non Banking Financial Institution (NBFS).
 Handling Reserve Fund, Credit funds, publication of bank rate, audit and accounts etc.
 Penalties for violation of the provision of the act or direction issued there under.
Important Provisions
Scheduled Bank
According to Section 2(e), Scheduled Bank means a bank whose name is written in the 2 nd schedule of
RBI Act, 1934 and which satisfies the conditions laid down in Section 42(6), - Paid up capital and
reserves of not less than `5 lac, satisfaction of RBI that the affairs will not be conducted by the
bank in a way to jeopardize the interests of the depositor. It may be a State Co-operative Bank, a
company defined in Companies Act, 1956, an institution notified by Central Government for the purpose
and a corporation or a company incorporated by or under any law in force, in any place outside India. Any
bank that is not included in the 2nd Schedule of RBI is called Non-Scheduled Bank.

“Bank Rate Policy”
Section 49 defines it as ―The Standard Rate at which it (the bank) is prepared to buy or rediscount bills
of exchange or other commercial paper eligible for purchase under this Act‖.
By varying the bank rate, the RBI can to a certain extent regulate the commercial bank credit and the
general credit situation of the country. The impact of this tool has not been very great because of the
fact that the RBI does not have a mechanism to control the unorganized sector. Further the money
market in our financial system is not fully developed, so that the Bank rate policy will have if desired
impact on the financial system. The present bank rate is 7.75%
Cash Reserve Ratio

Section 42 defines the Cash reserves of scheduled bank to be kept with RBI. Every scheduled bank has
to maintain with RBI an average daily balance the amount of which shall not be less than 3% of the total
demand and time liabilities and shall not exceed 15%. Presently the CRR is 4.00% (09-02-2013)
Inspection of Banks:
The most significant supervisory function exercised by the RBI is the inspection of Banks. The RBI‘s
powers to conduct inspections are contained in various provisions of the Banking Regulation Act, the
most important being Section 35. This apart, inspections may be necessary under the provisions of
Section 23, 37, 38, 44, 44A, 44B and 45 of the Act.
Audit of Annual Accounts of Banks:

Banks have to close their books of accounts every year as at March 31st and prepare a Balance Sheet and
Profit and Loss account as prescribed in the III schedule of the Banking Regulation Act. These annual
accounts are required to be audited by auditors appointed by the Bank each year with the prior approval
of the Reserve Bank of India, as per Section 30(1A) of the Banking Regulation Act, in respect of private
sector banks.
Section 10(1) of the Banking Companies [Acquisition and Transfer of Undertakings] Act, 1970 / 1980
provides for audit of annual accounts of banks in the case of nationalized banks.
BANKING REGULATION ACT, 1949:
Some of the important provisions of the Act affecting day-to-day transactions at branches are
discussed hereunder. The amendments made operative by the Banking Laws (Amendment) Act, 1981 have
also been incorporated herein.
Powers Of Reserve Bank of India to control advances by banking company:
Section 21: Where the Reserve Bank of India is satisfied that it is necessary or expedient in the public
interest or in the interest of depositors or banking policy so to do, it may determine the policy in
relation to advances to be followed by banking companies generally or by any banking company in
particular and when the policy has been so determined, all banking companies or the banking company
concerned, as the case may be shall be bound to follow the policy as so determined.
Without prejudice to the generality of the power vested in Reserve Bank of India under sub-section (1),
the Reserve Bank of India may give directions to banking companies either generally or to any banking
company or group of banking companies in particular as to: -
- the purpose for which advances may or may not be made.

- the margins to be maintained in respect of secured advances.
- the maximum amount of advances or other financial accommodation which, having regard to the paid-
up capital, reserves and deposits of a banking company and other relevant considerations, may be
made by that banking company to any one company, firm, association of persons or individual.
- the maximum amount upto which, having regard to the consideration referred to in clause (3),
guarantees may be given by a banking company on behalf of any one company, firm, association of
persons or individual and;
- the rate of interest and other terms and conditions on which advances or other financial
accommodation may be made or guarantees may be given;
Every banking company shall be bound to comply with any directions given to it under this section.
Rates of interest charged by banking companies:

Section 21 A: "Notwithstanding anything contained in Usurious Loans Act, 1918 (10 of 1918) or any
other law relating to indebtedness in force in any State, a transaction between a banking company and
its debtor shall not be reopened by any court on the ground that the rate of interest charged by banking
company in respect of such transaction is excessive."
NOTES: By Banking Laws (Amendment) Act, 1983, a new section 21 A has been added in the Banking
Regulation Act, 1949. This section provides protection to banks in respect of rates of interest charged
to the borrowers' accounts and prohibits any court from reopening the loan transaction on the pretext
that the rate of interest charged is on the higher side. Reliance on this specific provision will help banks
to ward off defences taken by debtors before courts that the rates of interest charged by banks
offend provisions of Usurious Loans Act, 1918 or other similar Acts applicable to a particular
state/states.
However, when a suit is filed before the court, the transaction between the bank and its debtor comes
to an end in as much as the loan or advance is recalled. Hence, from and after the date of filing of suit, a
court is empowered under the provisions of Sec.34 of Civil Procedure Code to order that interest at
such rate as the court deems reasonable should be paid on the principal sum adjudged from the date of
the suit to the date of the decree with further interest at such rate, not exceeding six percent per
annum, as the court deems reasonable on such principal sum from the date of the decree to the date of
payment or to such earlier date as the court thinks fit, provided that where the liability in relation to
the sum so adjudged had arisen out of a commercial transaction, the rate of such interest to be
awarded by the court may exceed six percent per annum but shall not exceed the contractual rate at
which moneys are lent or advanced by nationalised banks in relation to commercial transactions.
Provision applicable to co-operative societies:
In terms of the Banking Laws (Application to Co-operative Societies) Act, 1965 (23 of 1965), the
provisions of Banking Regulation Act, 1949, are made applicable to co-operative societies, engaged in
banking business subject to appropriate modifications as provided for in Part V of the Act. Under the
said provisions, no co-operative society other than a co- operative bank shall use as part of its name any
of the words "bank," "banker" or "banking" and no co-operative society shall carry on the business of
banking in India unless it uses as part of its name at least one of such words. It has also been provided
under section 20(1) of the Banking Laws (Application to Co- operative Societies) Act that no co-
operative society shall carry on banking business in India, unless it is Primary Credit Society (catering
to the needs of its members) or it is a co-operative bank and holds a licence issued in that behalf by the
Reserve Bank, subject to such conditions, if any, as the Reserve Bank may deem fit to impose. Further,
every co-operative society carrying on banking business as a co-operative bank at the commencement of
the Banking Laws (Application to co-operative societies) Act, 1965 shall, before expiry of three months
from such commencement and every primary credit society which becomes a primary co-operative bank
after commencement of the said Act shall, before the expiry of three months from the date on which it
so becomes a primary co-operative bank, apply in writing to the Reserve Bank for a licence under sub-
section (2) of section (20) of the said Act. Branches should, therefore, ascertain and obtain a copy of
the licence granted to a co-operative bank by the Reserve Bank before opening/maintaining an account
of a co-operative bank or of a co- operative credit society which has become a co-operative bank after
1965.
Powers of Central Government to make rules for the preservation of records:

"The Central Government may, after consultation with the Reserve Bank of India, by notification in the
Official Gazette make rules specifying the periods for which:
- a banking company shall preserve its books, accounts and other documents and
- a banking company shall preserve and keep with itself different instruments paid by it." Periods for
which various records are to be preserved have been separately dealt with in this volume.
Return of paid instruments to customers: Section 45Z of the Banking Regulation Act, 1949:
Where a banking company is required by its customer to return to him paid instruments before the
expiry of the period specified by rules made under this section, the banking company shall not return
the instruments except after making and keeping in its possession true copies of all relevant parts of
such instruments, such copies being made by a mechanical or other process which in itself ensures the
accuracy of the copy.
The banking company shall be entitled to recover from the customer the cost of making such copies of
the instruments.
In this section "customer" includes a government department and a corporation incorporated by or under
any law."

BANKER'S BOOKS EVIDENCE ACT, 1891:
Banker's Books Evidence Act, 1891 is a legislation, which facilitates, in certain cases production of
certified copies of entries made in the books of a banker without the necessity of producing the original
books of record so that the normal functioning of a bank is not dislocated.
In terms of Sec. 2(3) of the Act, "Bankers' books" include ledgers, daybooks, cash books, account books
and all other books used in the ordinary business of a bank.
Sec. 2(4) defines legal proceedings: "Legal proceedings" means (i) any proceeding or inquiry in which
evidence is or may be given, (ii) an arbitration and (iii) any investigation or inquiry under the code of
criminal procedure or under any other law for the time being in force for the collection of evidence,
conducted by a police officer or by any other person (not being a magistrate) authorised in this behalf
by a magistrate or by any law for the time being in force.
Under Sec.2 (8) of the act, "Certified copy" means a copy of any entry in the books of a bank together
with a certificate written at the foot of such copy that it is a true copy of such entry, that such entry
in contained in one of the ordinary books of the bank and was made in the usual and ordinary course of
business and that such book is still in the custody of the bank. Where the copy was obtained by a
mechanical or other process, which in itself ensured the accuracy of the copy, a further certificate to
that effect, but where the book from which such copy was prepared has been destroyed in the usual
course of the bank's business after the date on which the copy had been so prepared, a further
certificate to that effect, each such certificate being dated and subscribed by the principal Accountant
or Manager of the bank with his name and official title.
Admissibility of bankers' books in evidence:
Sec.4: "Subject to the provisions of this Act (i.e. Bankers' Books Evidence Act, 1891) a certified copy of
any entry in bankers' book shall in all legal proceedings be received as prima-facie evidence of the
existence of such entry and shall be admitted as evidence of the matters, transactions and accounts
therein recorded in every case, where, and to the same extent as, the original entry itself is now by law
admissible, but not further or otherwise."
Note: The certified copy of an entry in a banker's book is made admissible under and by virtue of the
provision made herein. However, as stated a certified copy can be relied upon only to the extent as the
original entry itself is admissible in law but not further or otherwise.
Specific order of the court for producing bankers' books:
Sec. 5: "No officer of a bank shall in any legal proceeding to which bank is not a party be compelled to
produce any banker's book the contents of which can be proved under this Act, or to appear as a witness
to prove the matters, transactions and accounts therein recorded, unless by order of the Court of a
Judge made for special cause."

Notes: Where a bank is not a party to a legal proceeding and where contents of the banker's book are
required to be proved, they can be proved by certified copy under the Bankers‘ Books Evidence Act,
1891, and for the purpose no officer of a bank can be compelled to produce the book itself, unless an
order of the Court or a Judge is made for a special cause to produce the book itself.
Where copies of records are produced under a court's order, copying charges may or may not be allowed
by the Court at its discretion. But if the records are sought to be produced, under a witness summons
requested by a third party, claim should be put up to the court for reimbursement of traveling expenses
and allowances of the bank official producing such certified copies before the court as per court‘s
schedule of charges including copying charges of Rs. 2/- per folio with a minimum of Rs. 3/-.
Form and manner of Certificate for Certified Copy: All certificates furnished under this Act should
be dated and signed by the Joint Manager or Branch Manager of the branch mentioning his name and
designation. Such certificate can be in either of the following forms and manner depending upon the
circumstances:
Where the certified copy is obtained from the book/s which is/are still in the custody of the Bank:
"Certified that the above are true copies of the entries which are contained in the ordinary books of
the Bank and which were made in the usual and ordinary course of business of the Bank and that such
books are still in the custody of the Bank.
For Bank of Baroda

Sd/-
(Name)
Branch Manager/Joint Manager

Branch:
Date:
Where the certified copy is obtained from a copy of the original which is destroyed:
"Certified that the above are true copies of the entries which are contained in the ordinary books of
the Bank and which were made in the usual and ordinary course of business of the Bank and that the said
true copies have been made out from copies of the books or entries obtained by a process which itself
ensures the accuracy of the copies before the books containing the entries were destroyed in the usual
and ordinary course of the Bank's business."
For Bank of Baroda

Sd/-
(Name)
Branch Manager/Joint Manager
Branch:
Date:
(NOTE: for amendments as per IT Act 2000 refer to related act in this chapter)
COMPANIES ACT, 1956:
In India, companies are governed by Companies Act, 1956. All the companies are required to be
registered under Companies Act, 1956. A company is a juristic person created by law, having a perpetual
succession and common seal distinct from its members. Section 11 of the Companies Act provides that an
Association or Partnership consisting of more than 10 in the case of Banking Business and more than 20
in the case of other business shall be registered under the companies act. If not registered, the said
association or partnership will be illegal.
The business and the objects of a company and the rules and regulations governing its management is
known by two important documents called Memorandum of Association and Article of Association.
Registration of charges:
Under Section 125 of the Act, the following charges created by a company, whether public or private, on
the security of its property or undertaking are void against the liquidator and/or any creditor of the
company unless the prescribed particulars of charge together with the instrument, if any, by which the
charges are created or evidenced or a copy thereof verified in the prescribed manner are filled with the
concerned Registrar of Companies within -30- days from the date of its creation:
- A charge for securing any issue of debentures;

- A charge on uncalled share capital of the company;
- A charge on any immovable property wherever situated or any interest therein;
- A charge on any book debts of the company;
- A charge not being a pledge on any movable property of the company;
- A floating charge on the undertaking or any property of the company, including stock-in-trade;
- A charge on calls made but not paid;
- A charge on a ship or any share in a ship.
- A charge on goodwill or a patent or a licence under patent or a trade mark or a copyright or a
licence under copyright.
As may be observed, equitable-mortgage created by deposit of title deeds, though without any
instrument evidencing the charge, requires registration. However, a charge created by pledge of
movables does not require registration.
Important changes in Company Act 2013:
Statutory limit of borrowing Powers of the Companies(BCC: BR: 105/514 dated 18th November,
2013)(Provisions effective from 12.09.2013)
- Henceforth, in case the total borrowings of any company, whether private or public, exceeds the
aggregate of its paid up share capital and free reserves, apart from temporary loans as stated above,
and for sale, lease, disposal of its undertaking, including mortgage, Company shall be required to pass
Special resolution u/s 180 of 2013 Act.
Provisions effective 01.04.2014 (Circular no. BCC:BR:166 dated 29.04.2014)

- W.e.f. 1st day of April 2014, Section 186 (which deals with Loans and Investments by company) ,
Section 77, (Registration of Charges) The Companies (Meeting of Board and its Powers) Rules 2014 and
The Companies (Registration of Charges) Rules 2014 are also notified to come into force.
Section 186 - Loans & Investments by Company.

- Apart from other provisions as per section 186 (2) of the Companies Act, 2013, no company shall
directly or indirectly —give any guarantee or provide security in connection with a loan to any other body
corporate or person; exceeding sixty per cent, of its paid-up share capital, free reserves and securities
premium account or one hundred per cent, of its free reserves and securities premium account,
whichever is more.
- Section 186 (3) stipulates that where the giving of any loan or guarantee or providing any security or
the acquisition under sub-section (2-) exceeds the limits specified in that sub-section, prior approval by
means of a special resolution passed at a general meeting shall be necessary.
Section 185 - Loans to Directors etc.

- As per section 185, there is prohibition on giving any Guarantee or providing any Security by any
Company, for any loan taken by any of its Director or by any other person in whom Director is
interested, unless the corporate guarantor company in the ordinary course of its business provides loans
or gives guarantee or securities for the due repayment of any loan.
Section 77 - Duty to register charges, etc.

- Every company creating a charge on its property or assets or any of its undertakings (whether
tangible or otherwise) shall register the particulars of charge, signed by the company and the charge-
holder together with the instruments creating such charge, with the Registrar within 30 days of its
creation. This shall be applicable irrespective of charge being created within or outside India or whether
the property is situated in or outside India.
- It is observed that the details as mentioned in section 125 (4) of the Companies Act, 1956 are
withdrawn in the corresponding section 77 of the Companies Act, 2013, leaving room for wider
interpretation.
- In case the charge is not created within 30 days, the Registrar may, on application by the company
allow such registration to be made within a period of three hundred days.
- Any subsequent registration of a charge shall not prejudice any right acquired in respect of any
property before the charge is actually registered.
- It is clarified that now charge in respect of Pledge is also required to be registered with the
Registrar of Companies.
Certain powers to be exercised only by the board at its meeting:

Section 292 provides that the board of directors of a company shall exercise certain powers on behalf
of the company only by means of resolutions passed at board meetings. Those powers are (a) to make
calls on shareholders in respect of partly paid shares, (b) to issue debentures, (c) to borrow money
otherwise than on debentures, (d) to invest the funds of the company and (e) to sanction loans.
However, the board of directors may, by a resolution passed at a meeting, delegate the powers to
borrow or invest or make loans on behalf of the company to a committee of directors, the managing
director, manager or any other principal officer of the company or in the case of branch office of the
company, a principal officer of the branch office, on such conditions as the board may prescribe to the
extent and for the purpose specified in the resolution. The exercise of powers by any officer to borrow,
even under a power of attorney, will not be binding on the company unless specified powers have been
delegated under a resolution passed at a duly convened meeting of the board of directors.
Restrictions on the powers of the board of directors to borrow funds:

Under Section 293 of the Act, the board of directors of a public company or a private company which is
a subsidiary of a public company cannot borrow money (apart from temporary loans obtained from the
company's bankers in the ordinary course of business) beyond the aggregate amount of the paid-up
capital and free reserves without the consent of the company in general meeting. In case excess
borrowings are authorised by the company in a general meeting, it must specify the maximum amount
upto which money can be borrowed. Temporary loans are defined as loans repayable on demand or within
six months, e.g. short term cash credit arrangements, discounting of bills and short term loans of a
seasonal character, but do not include loans raised for the purpose of financing expenditure of a capital
nature.
CRIMINAL PROCEDURE CODE, 1973:
Sec.91: Summons/written order to produce document or other thing:

A police officer cannot ask for certified copies of Bank‘s documents. He may be allowed to take the
copies thereof. But the copies should NOT be signed by the Bank's official. If he desires to have
certified copies, he should be requested to arrange for a summon to be served on the branch under the
Banker's Books
Evidence Act.
Sec.94: Search of a place suspected to contain stolen property, forged documents, etc. The person
conducting the search has the authority to take possession of the stolen property, article, forged
documents, etc.
Sec.102: A police officer has power to seize documents/property alleged/suspected to have been
stolen.
Sec.160: A police officer has powers to call a person to the police station and record his statement
(oral statement).
Sec.161: A police officer has powers to record the oral statement of a person supposed to be
acquainted with the facts and circumstances of the case.
Sec.162: The banker/person who has made the oral statement (under Sec. 160/161) should not sign the
recorded statement (i.e. oral evidence).
Sec.165: A police officer can search the house of an accused for recovery of some specific documents
and things required for an investigation into an offence.
Sec.349: Imprisonment or committal of a person refusing to answer or not producing the document.
INDIAN PENAL CODE, 1860:

Sec.409: Criminal breach of trust by public servant, or by banker, merchant or agent:
Whoever, being in any manner entrusted with property, or with any dominion over property in his
capacity of a public servant or in the way of his business as a banker, merchant, factor, broker, attorney
or agent, commits criminal breach of trust in respect of that property, shall be punished with
imprisonment for life, or with imprisonment of either description for a term which may extend to 10
years, and shall also be liable to fine.
Credit Information Bureau (India) Limited – (CIBIL)

a. Credit Information Bureau (I) Ltd was set-up in January 2001, as a joint venture.
b. CIBIL is a composite Credit Bureau, which caters to both commercial and consumer segments. The
Consumer Credit Bureau covers credit availed by individuals while the Commercial Credit Bureau covers
credit availed by non-individuals such as partnership firms, proprietary concerns, private and public
limited companies, etc.
c. CIBIL is established with a primary purpose of information sharing between Banks and Financial
Institutions for curbing the undesired growth of NPA.
d. Banks are required to provide periodical information to CIBIL in the prescribed format. It helps in
compilation of credit information, accessible to member banks to improve quality of credit proposals,
better credit management and Credit dissemination function
e. Banks, FIs, SFCs, NBFCs, Housing Finance Companies and Credit Card Companies are Members of CIBIL
f. CIBIL- Access to consumer credit information:
 Identified branches have been given user ID.
 The sanctioning authority should confirm in his note having accessed CIBIL data and the information
on borrowers found in order.
 Consumer Credit information (CIR) fee is Rs.50, for the report which is to be recovered as upfront
fee from the applicant.
g. A Credit Information Report (CIR) is a factual record of a borrower‘s credit payment history compiled
from information received from different credit grantors. Its purpose is to help credit grantors make
informed lending decisions quickly and objectively.
Know Your Customer (KYC) Guidelines

Reserve bank of India has now come out with guidelines for ―KNOW YOUR CUSTOMER‖ (KYC) with a
view to put in place systems and procedures to help control frauds, identify money laundering and
suspicious activities and for scrutiny /monitoring of large value transactions. The guidelines are also
applicable to foreign currency accounts / transactions.
The objectives of the KYC framework are to ensure appropriate customer identification. In this
connection branches to obtain all information necessary to establish the identity /legal existence of
each new customer, based preferably on disclosures by customers themselves. Mainly, KYC norms are
for (1) Identification of the customer, (2) Proper introduction of the customer and (3) monitoring of
large value transactions.
1. Customer Identification – Banks to obtain all necessary information to establish the identity of each
new customer based on disclosures by customers themselves. The easy means would be documents
such as passport, driving license, Armed Forces ID cards, Income Tax PAN card, ID card issued by
Government of India, State Government accompanied by signature verification and photographs
would help to establish the identity of the person opening the account. Towards this, the following
additional details need to be collected while opening the account.
a. Employment details such as job specifications, name and address of the employer, length of
service etc.
b. Provide details about source of income and annual income.
c. Details of assets owned such as house, vehicle etc.
2. For identification of an individual / corporate - The identification to be through an introductory

reference from the existing account holder / a person known to the bank or on the basis of
documents provided by the customer. Board of Directors to put in place adequate policies to
establish procedure to verify bonafide identification.
3. Ceiling and Monitoring of Cash Transactions – Banks are required to issue TCs/ DDs/ MTs and TTs
for Rs.50000 and above only by debit to the customers‘ account or against cheques and not against
cash.
4. Further the applicants are required to furnish PAN on application for depositing Rs.50000 and above.
5. A close-watch to be kept on cash withdrawal and deposits for Rs.10 lacs and above in deposit, cash
credit or overdraft accounts and keep record of details of these large cash transactions in a
separate register.
The branches to undertake periodical updation of KYC data (including photograph/s) after the accounts
are opened. The periodicity of such updation should not be less than once in five years in case of low risk
category customers and not less than once in two years in case of high and medium risk categories.
It has also been advised to enter all relevant information pertaining to customer and account in Finacle
and update CBS data regularly. In order to comply with the guidelines and ensure perfection in KYC and
CBS data (report can be generated through RPTRA), and to complete this exercise, a campaign is going
on during 10/05/2012 to 25/06/2012.
Financial Intelligence Unit (FIU-IND) was setup in Nov.2004 and reports directly to the Economic
Intelligence Council headed by Finance Minister. The responsibility of FIU includes collecting, analysing
and sharing of information acting as a central repository and coordinating with local and overseas
agencies involved in anti money laundering activities.

E-KYC:-
Acceptance of E-KYC as a process for KYC is launched by UIDAI-Unique Identification authority of
India is a vaid process for KYC verification .The information authenticated & transferred by UIDAI
carrying demographic details & photograph as a result of E-KYC Process shall be treated as sufficient
proof of identity . E-KYC is also accepted as a valid proof of identity for oprning of Basic SB a/c at
BC/KIOSK level.
Anti Money Laundering

It is conversion of money, which is illegally obtained, so as to make it appear to originate from a
legitimate source. The main objective of the Act is:
1. To prevent, combat and control money laundering.
2. To confiscate and seize the property obtained from the laundered money.
3. To deal with any other issue connected with money laundering in India.
There are three independent steps or stages in Money Laundering -- Placement, Layering and Integration
A) Placement - physical disposal of bulk cash proceeds derived from illegal activity
B) Layering - process of separation of illicit proceeds from their source by creating complex layers of
financial transactions it conceals the audit trail.
C) Integration– re-injection of laundered proceeds back to the economy
Punishment: Whoever commits the offence of money laundering shall be punished with the rigorous
punishment for a term not less than 3 years but which may extend to 7 yrs and shall also liable to fine,
which may extend to Rs.5 lacs.
Citizen‟s Charter
Citizen Charter gives the customers‘ right as well as their demands on service from the bank. Citizen‘s
charter covers the following:
1. Business hours to be prominently displayed at the branches.

2. Counters to remain attended to during business hours.
3. Space for customers in banking hall to be kept clean and tidy with proper seating arrangements.
4. Branch premises to be kept clean and hygienic.
5. Time norms for common Banking transactions to be displayed prominently in the Banking Hall.
6. At large branches ―May I Help You‖ – counters to be located for customer‘s convenience.
7. Commencement of working hours of Bank staff to be 15 minutes before commencement of Banking
hours.
8. Bank‘s name board to be clean and visible with suitable lighting arrangements.
9. Branch authority‘s name and designation to be displayed on Name Plate.
10. Name, address, telephone number and fax numbers of Regional and Zonal Authorities to be displayed
in Banking Hall.
11. Customer‘s Suggestions to be invited for better customer services.
Banking OMBUDSMAN Scheme:

1. Reserve Bank of India has announced the Banking Ombudsman Scheme, 1995 under section 35 of
Banking Regulation Act 1934. It was revised w.e.f. 14.6.2002 , which has been further revised on
01.01.2006
2. The Ombudsman has the authority to look into the complaint in the following areas;
 Any complaint relating to Banking services.
 Refer the complaint to concerned bank and try to facilitate redressal or settlement by
agreement between the bank and aggrieved party.
 If complaint is not settled by agreement within the period of one month, pass an award after
listening to both the parties.
 In the event Bank is unable to comply with the Award for any reason whatsoever, the Bank shall
file a review petition within one month from the date of receipt of copy of award.
 Any dispute between banks or bank and its constituents may be referred to for arbitration
provided disputed claim does not exceed Rs. 10 lakhs.
 The time limit for award is fixed as six months from the date of first hearing.
3. For approaching to OMBUDSMAN for banking complaints following are the conditions
 Bank has rejected the complaint and/or no reply within one month.
 A period of 1 year has not elapsed after bank had rejected the representation.
 It is not subject matter already settled by Ombudsman.
 It is not pending with any court.
4. All Commercial banks, RRBs and Schedule Primary Cooperative Banks are covered.
5. The appeal against the Award can be filed within 30 days to the Appellate Authority (DGM RBI).
Consumer Protection Act (COPRA)

1. COPRA was initially enacted during 1986 and implemented w.e.f. 15.4.1987. The purpose of this act
was to enable the consumers to enforce his right as a consumer through simple legal procedures.
Further, on 17th December 2002, an amendment Act 2002 has been passed and implemented w.e.f.
15th March, the consumer day.
2. The act covers, all goods services including banking, insurance, transportation, electricity, processing
etc.
3. Any consumer individually or jointly, consumer organisation can file complaint within -2- years from
the date of cause of action preferably within 3 months.
4. Legal heirs/ can continue as complaints of unfair trade practice or restrictive trade practices
against servive provider and charging of prices for the goods in excess of the prices displayed.
5. Definition of complaint amended to include complaints of unfair trade practices or restrictive trade
practices against service provider, failure to disclose final results of scheme of gifts & prizes amt.
Prescribed fee payable on every complaint as court fees - no fees earlier
6. A person availing services for commercial purpose will not be a consumer under the act.
7. The authority or jurisdiction are;
a) District forum for a complaint up to Rs. 20 lakhs.
b) State Commission up to Rs. 100 lakhs.
c) National Commission above Rs. 100 lakhs.
8. Complaints Appeals against the orders of district forum can be entertained only if 50 % amt awarded
or Rs.25000/- 35000/- & 50000/ whichever is less is deposited for District, State & National
commission respectively.
Banking code and Standards Boards of India (BCSBI)

 A comprehensive Banker‘s Fair Practice Code prepared by Indian bank Association has been used, as
a bench mark standard by the BCSBI. The code provides protection to the customers on day-to-day
basis on banking operations.
 This is a voluntary code, which sets minimum standards of banking practices to be followed by banks
when attending to customers. It has the following objectives –
1. Promote good and fair banking practices by setting minimum standards,
2. Increase transparency
3. To encourage financial institutions to achieve higher operating standards,
4. Promote cordial and fair relationship between bank and customer,
5. Bring confidence in the banking system,
6. This code is applicable to almost all services of banks.
Alteration in Cheques:
 A policy prohibiting alteration/correction on cheques has been introduced by RBI, to curtail cheque
frauds on account of alterations in the various fields of cheques and to give protection to Customer
as well as Banks.
 It will be applicable only for cheques cleared under the image based Cheque Truncation System
(CTS). Collecting bank should ensure, ab initio that such cheques are not accepted for presentment in
CTS w.e.f. Dec.1, 2010, however for time being it is not applicable to cheques cleared under other
clearing arrangement such as MICR clearing, Non-MICR clearing. Over the counter collection (for
cash payment) or direct collection of cheques outside the clearing house arrangements.
Information Technology Act 2000:

The Act has given legal recognition to Electronic Data, Electronic Signature, Interchange, Electronic
Commerce (E-Commerce), more specifically to electronic records such as data recorded, data generated
through computer network, sound stored, received or sent in an electronic form or stored in micro film
or computer generated micro fiche, etc., thereby making significant headway from the era of recognition
of paper based documents alone as legal mode. Consequential amendments to Reserve Bank of India Act,
Evidence Act, Indian Penal Code and Banker‘s Books Evidence Act.
Foreign Exchange Management Act (FEMA) :

Foreign Exchange Management Act (popularly known as FEMA) was enacted in 1999, it came into effect
from 1st June 2000. FEMA has made considerable improvement of FERA. An Act to consolidate and
amend the law relating to foreign exchange with the objective of facilitating external trade and
payments and for promoting the orderly development and maintenance of foreign exchange market in
India.
―Foreign exchange‖ under section 2(n) means foreign currency and includes, -
- deposits, credits and balances payable in any foreign currency.
- Drafts, travellers cheques, letters of credit or bills of exchange, expressed or drawn in Indian
currency but payable in any foreign currency.
- Drafts, travellers cheques, letters of credit or bills of exchange drawn by banks, institutions or
persons outside India, but payable in Indian currency.
- ―Foreign security‖ under section 2(0) means any security in the form of shares, stocks, bonds,
debentures or any other instrument denominated or expressed in foreign currency and includes
securities expressed in foreign currency, but where redemption or any form of return such as
interest or dividends is payable in Indian currency.
Capital and Current Account Transactions:

Current account transaction‘ and ‗capital account transaction‘ are two new expressions defined in
conformity with the convertibility of rupee on current account. All current account transactions are now
permitted subject to certain restrictions. All capital account transactions are now permitted subject to
certain restrictions. Sections 5 and 6 of FEMA provide for the convertibility of rupee into other
currencies for ―current account transactions‖ which are now freer as compared to the rupee and also,
the convertibility on capital account transactions.
Separate definitions of ―capital account transaction‖ and current account transaction‖ have been given in
FEMA
Section 2(e) read with section 6(1) and 6(3) deals with ―capital account transaction‖. While the general
exemption has been granted in respect of capital account transactions, it has been provided that the
Reserve Bank of India is empowered to place restrictions on specified capital account transactions. A
review of various Regulations shows that the capital account transactions are now governed by greater
number of restrictions than the current account transactions.
Capital account transaction means a transaction which alters, the assets or liabilities, including
contingent liabilities: outside India of persons resident in India; or assets or liabilities in India of
persons resident outside India; and includes transactions referred to in section 6(3).
Types Of Customers
A bank opens accounts for various types of customers like individuals, partnership firm, trusts,
companies, etc. While opening the accounts, the banker has to keep in mind the various legal aspects
involved in opening and maintenance of these accounts. Normally banks have to deal with the following
types of customers:
Individuals:
1. Normally the account should be opened with cash only and not with cheque, drafts. This is to
protect the bank‘s interest under section 131 of the N. I. Act.
2. Branch to follow all the guidelines for opening of the accounts under ‗KYC‘ Norms as mentioned in
the chapter on deposits.
3. The account can be opened in the single name or joint name. Various types of operating
instructions for the joint accounts of the individuals are as follows:
a) Jointly,
b) Either or Survivor,
c) Former or survivor,
d) All of them jointly or Survivors or Survivor,
Minor: According to Section 3 of Indian Majority Act, a person attains majority at the age of 18,
except in case where a guardian is appointed by a court, where the age of majority is 21. As per Indian
Contract Act, a minor is not capable to enter into the contract and any contract with the minor is void.
Following points are to be kept in mind:
 A minor of 10 years can open SB account and a minor of 14 years can open Current account in his
name. However, there is a specific ceiling to maintain a maximum balance in the account/s.
 Operations in the account – by minor or by natural guardian
 Legal guardian cannot open a joint account
 No overdraft is created in the account
 Date of majority to be recorded in the account
 No joint account of two or more MINORS TO BE OPENED.
Illiterate Persons: Some times illiterate person will approach to the bank / branch for opening of the
account. As per Indian Contract Act illiterate persons are competent to enter into contract so they can
open and maintain bank accounts. However, following precautions are to be taken while opening and
maintaining such accounts:
 No cheque book should be issued

 No current account should be opened
 Joint account of two illiterates (close relatives can be opened) – operational instructions should
be jointly or survivor and not either or survivor
 Joint account of illiterate with literate close relative can be opened but no cheque book should be
issued.
Blind Persons: As per Indian Contract Act, blind persons are competent to enter into contract. They can
open and maintain any type of bank accounts. However, following precautions are to be taken while
opening and maintaining such accounts:
 Various risks in operations of the account should be explained to the account holder
 Joint account with close relative can be opened
 Cash receipts and payments should be made in presence of witness preferably bank customer
 Account opening form etc. should be stamped ―blind person‖
 For withdrawal of the amount he/ she should come personally
Partnership Firms
Definition of partnership – section 4 of Indian partnership act 1932 ― the relationship between persons
who have agreed to share the profits of a business carried on by all or any of them acting for all‖
The account to be opened in the name of the firm. The account opening form should be signed by all the
partners. A letter of partnership duly signed by all the partners should be obtained. When a minor is
admitted as partner in the firm, a letter of restrictive operations to be obtained. Specific operational
instructions duly signed by all the partners to be obtained. Stop payment of the cheque by any partner
even in case of it is signed by another partner. Death, insolvency or lunacy of any partner – operations in
the account should be stopped.
Limited Company
Joint stock Companies are governed by the Companies Act, 1956. A Company is incorporated under the
Companies Act. The Company is a separate entity from its members. There are three types of the
companies:
(1) Public Limited Company (2) Private Limited Company (3) Government Company.
Certified true copy of the following documents to be obtained at the time of opening of the account.
1. Certificate of incorporation
2. Certificate of commencement of business (in case of public limited Co.)
3. Memorandum of Association
4. Articles of Association
5. Board Resolution to open an account with the bank and operational instructions
6. List of the present directors.
Following care to be taken while maintaining such accounts:

1. The account opening form should be signed as per the resolution passed by the Board
2. Introduction is not necessary for opening of the account because certificate of incorporation issued
by registrar of the companies itself serve the purpose
3. Death of a director does not affect the operation in the account
4. A cheque payable to the company should never be deposited in the personal account of director
5. While granting any credit facility, purpose clause of MOA of the company must be verified
6. Provisions of section 293(1)(d) of the Companies Act regarding borrowing in excess of Net worth to
be observed.
Limited Liability Partnership
It is an alternative corporate business vehicle that provides the benefits of the limited liability , but
allows its members the flexibility of organizing their internal structure as a partnership based on a
mutually arrived agreement.every LLP shall have at least two partners. The following persons can be
partners in LLP. For example individuals, LLPs, Companies,Foreign Limited Liability Partnerships, LLPs
incorporated outside India ,Foreign companies etc. A Cooperative society , society and corporation can
not be a member of LLP.A person of unsound mind , unischarged insolvent , minor can not be admitted as
partner of LLP a they lack capacity to contract.
LLP agreement is the main document governing the relationship between the partners inter se & partners
& the LLP.signature of each & every partner is not required in the documents executed on behalf of LLP
as it is a corporate entity.
Trust Accounts
A trust is an obligation annexed to the ownership of property, arising out of confidence reposed in a
person/ group of persons and accepted by him/them for the benefit of another or of another and the
owner. The persons who, accepts the confidence are called trustees. The instrument/ document by which
the trust is created is called the ‗Trust Deed‖.
While opening of the account of a trust following documents are required to be obtained:
1. Copy of the trust deed
2. Copy of the certificate issued by charity commissioner.
3. List of present trustees,
4. Resolution passed by the trust to open and maintain an account with the bank.
5. Operational instruction to operate the account.
Executor and Administrator
A person to whom the execution of a will is entrusted by the deceased (testator) is called the executor
of the will. The executor is supposed to obtain a probate from the court.
For a person who dies without leaving a will (intestate), the court appoints a person to look after the
property is called the administrator.
Following precautions are to be taken while opening such accounts:
1. A copy of the probate or letter of administration should be obtained and verified with the original
2. Account in the name of executor /administrator is opened in the style ―xyz executor/administrator
of the estate of …….deceased‖
3. No credit meant for the account of the estate of the deceased is made to the accounts of
executor/administrator.
Joint Hindu Family

The concept of HUF is recognized by law. As per the law whenever a Hindu dies, leaving behind a
business, it passes on to the heirs and property becomes the Joint Hindu Family property. The eldest
member is called ‗Karta‘ and the male & female (except widow) members of the family are called
‗coparceners‘. Following precautions to be taken while dealing with such accounts:
1. HUF letter should be signed by the karta and all the major co-parcerners
2. The account is to be operated by the ‗Karta‘ only
3. Names of the minor coparceners should be kept on record and on attaining the majority a fresh
letter of HUF duly signed by all to be obtained
4. Death, Lunacy, insolvency of the members does not effect the operations in the account
CLUBS, ASSOCIATIONS:
Clubs, Associations, Committees, Funds etc are not a legal entity unless they are incorporated under the
Companies Act. As they have no contractual powers. Following points must be kept in mind while dealing
with such accounts:
Clubs can be registered or un-registered. While opening an account in the name of registered club,
following documents should be obtained:
1. Copy of Certificate of Registration,
2. Copy of bye law, rules and regulations.
3. Copy of resolution of the managing committee/governing body etc..
4. A list of the members of the managing committee.
5. No advance including TOD should be permitted.
CO-OPERATIVE SOCIETIES:
The Society is registered under the Society Registration Act 1960. Documents to be obtained for
opening of the account:
1. Copy of Certificate of Registration,
2. Copy of bye law, rules and regulations.
3. Copy of resolution of the managing committee/governing body etc.
4. A list of the members of the managing committee.
5. No advance including TOD should be permitted.
LOCAL AUTHORITIES
1. Examples are Municipal Corporations, Zilla Boards etc.
2. Bank must obtain copy of such statute and find out the provisions as to who would authorize opening
of the account.
3. Generally these authorities have managing committees, with president, vice president and treasurer
and the treasurer is given powers to open and operate the account.
4. No Overdraft should be given in the account
GOVERNMENT DEPARTMENTS
1. Copy of the govt. notification should be obtained authorizing the concerned person to open and
operate the account
2. Certified copy of rules and regulations framed by the department for opening and operations of such
accounts should be obtained
Methods of Charging of Securities
Charging of securities means making it available as a cover for an advance. This means the bank's right
over the security is ensured by legal procedures. Selection of security should be appropriate depending
upon the type of credit facility, type of borrower and purpose. Once the appropriate security is selected
bank's charge on the security should be ensured by observing necessary formalities, so that in case of
default by a borrower, the security will be available to the bank to recover its dues.
The important six methods of charging of securities are given below with brief explanation.
Pledge:
Section 172 of the Indian Contract Act, 1872 defines 'Pledge' as 'the bailment of goods as security for
payment of debt or performance of a promise is called 'pledge'. The bailor is, in this case, called the
'pledger' and the bailee is called the 'pledgee'.
Above definition reveals that: Pledge means bailment of goods, Its purpose is to secure payment of a
debt or To secure performance of a promise. Any movable property can be pledged. Delivery (actual or
constructive) is necessary to complete a pledge. In case of Bank's advance against the pledge of goods,
customer is called the 'pledger' and the bank is called the 'pledgee'. Where pledged securities or goods

are indivisible, the pledgee can sell the securities or goods only of that much quantity by which the loan
amount will be satisfied.
Hypothecation:
The term 'hypothecation' is described as "Charge against property for an amount of debt where neither
ownership nor possession is passed on to the creditor." Hypothecation is defined in none of the acts.
In case of pledge, the borrower's goods are placed in the bank's possession under its own locks whereas
in the case of hypothecation, goods remain in the possession of the borrower.
If the borrower fails to liquidate the advance granted to him against hypothecated goods, under
agreement, he has to give the possession of the goods to hypothecatee (bank). At this stage,
hypothecation converts into pledge and the banker as hypothecatee enjoys the powers and rights of a
pledgee.
Mortgage:
It is the transfer of an interest in specific immovable property for the purpose of securing the payment
of money advanced or to be advanced by way of loan, an existing or future debt or the performance of
the agreement which may lead to a pecuniary liability. The borrower is called the 'mortgagor' and the
lender the 'mortgagee'.
Forms of mortgage: As per Sec. 58 of the Transfer of Property Act, there are six types of mortgages:
(1)Simple mortgage
(2) Mortgage by conditional sale
(3) Usufructuary mortgage
(4) English mortgage
(5)Anomalous mortgage
(6) Mortgage by deposit of title deeds/ equitable mortgage
Generally only two types of the mortgage are preferable by the banks
(1) Simple Mortgage and (2) Equitable mortgage
Simple Mortgage; according to section 58 (b) of the Transfer of Property Act, a simple mortgage is a
transaction whereby without delivering the possession of the mortgaged property, the mortgagor binds
himself personally to pay the mortgage money and agrees, expressly or impliedly, that in case of default
the mortgagee shall have a right to cause the mortgage property to be sold by a decree of the court.
Equitable mortgage or Mortgage by deposit of title deeds:

According to section 58(f) of Transfer of Property Act, where a person delivers the documents of title
to the immovable property to the creditors with an intention to create a security thereon, the
transaction is called equitable mortgage.
Assignment
Assignment means transfer of a right of an actionable claim, existing or future. 'Actionable claim' means
a claim to any debt, other than a debt secured by mortgage of immovable property, by hypothecation or
pledge of movable property, or to any beneficial interest in movable property in possession, either actual
or constructive, of the claimant, which the Civil Courts recognise as affording grounds for relief,
whether such debt or beneficial interest be existent, accruing, conditional or contingent.
Section 130 describes the manner in which actionable claims can be transferred, as follows:
The transfer of an actionable claim, whether with or without consideration, shall be effected only by the
execution of an instrument in writing signed by the transfer or his duly authorised agent, shall be
complete and effectual upon the execution of such instrument, and thereupon all the rights and
remedies of the transfer, whether by way of damages or otherwise shall vest in the transferee, whether
such notice of the transfer is hereinafter provided be given or not.
Lien:
Lien is the right of a creditor to retain in his possession the goods and securities owned by the debtor
until the debt has been discharged, but has no right to sell the goods and securities so retained. Lien is
of two types, particular and general.
Banker's right of lien: Banker has a right of general lien against his borrowers. Section 171 of the
Indian Contract Act, 1872 confers the right of general lien on the bankers as "Banker .... may, in the
absence of a contract to the contrary, retain as a security for a general balance of account, any goods
bailed to them."
There are certain unique features about bank's right of general lien, these are:
Right of sale is also available under bank's right of lien. Therefore, it is said that banker's lien
tantamount to an implied pledge.
The banker's right of lien is not barred by law of limitation. The Limitation Act only bars the remedy
and does not discharge debt. As such, banker has a right of lien against time barred debt also. When
banker exercises this right, property of goods remains with owner even though the same is in possession
with the bank.
Right of set-off:
Banker has right of set-off between two or more accounts maintained by a customer, if one of them is in
debit and their relationship in both the accounts is of debtor and creditor.
The right of set-off is a statutory right which enables bank to combine several accounts of a customer
in his own right unless there is any agreement expressed or implied to the contrary. Before exercising
the right of set-off a reasonable notice should be given to a customer to avoid dishonoring of cheques
drawn by the customer being unaware of the situation. Though the right of set-off is available to a
banker as his legal right banks take letter of set-off from customer. It helps the bank to overcome
future legal complications and it dispenses with the need for notice.

Gist of few Liability & Retail products
Domestic Liability Products: At a Glance
Products Who can open Mini. & Max. /av. ROI Remarks/USPs
A/c balance/Deposit

A/c balance/Deposit
Baroda Resident QAB: 1. Roaming facility.
Advantag individual Rural/S 500 4.0 % p.a 2. Internet Banking. 3. Free ATM cum Debit
e Savings (single/Jointly) U .payable Card.
Bank A/c Minor U/M 100 Qtrly 3. Immediate credit of outstation cheques up
Individually if 0 to Rs.20000/-
completed 10 On daily 4. Interest will be paid on delayed collection
Years of Age, Min balance product of instruments as per norms.
Club, Societies, charges- Rural basis 5.Documents required for open an account:
Trusts, Rs.100/-Qrtly. *Passport size photograph
Associations & +S.Tax *Proof of permanent residence
Charitable Urban/Metro Rs *Photo identity
Organizations 200 / Qtr+S. *PAN &/or IT Declaration (Form 60/61)
Tax
6.50 withdrawal per half year shall be allowed
Max. Bal- No as per General SB bank a/c .In case of debits
limit, more than 50 per half year ( excluding Auto
except for sweep transactions & service charges
Minor of 10 to transactions) a charge of Rs 15/- plus service
14 yrs age Rs.1 tax per debit transaction shall be levied.
Lac
Closure of
Account within `
200/ plus
Service Tax

A/c balance/Deposit
Baroda Resident Minimum bal. 4.0 % 1. Free DD/BC/MT/TT for personal use &
Subh individual Rs.15000/- p.a remittance. (out of pocket exp. To be
Savings (single/Jointly) AQB. .payable recovered)
Bank A/c Minor Max- No limit, Qtrly yrly
Individually if except for 2. Free collection of outstation chqs, ATM
(Rural & Completed 10 Minor of 10 to card, unlimited Cheque leaves & welcome Kit.
SU) Years of Age 14 yrs age Rs.1 3. Immediate credit of outstation chqs upto
Lac Rs.25000/-
4. Priority for Lockers allotment
Non 5. Account pre-closer charges
Maintenance Of (<12 M) Rs.300+S Tax)
QAB – ` 750/- + 6. Waiver of processing charges on Retail
Service Tax per Loans.
quarter 7. Interest will be paid on delayed collection
of instruments as per norms.

A/c balance/Deposit
1. Auto sweep to SDR for 181 days in multiple
Baroda Resident Minimum bal. 4.0 % p.a of Rs.10000/ & reverse sweep in multiple of
Super individual Rs.20000/ AQB. .payable Rs.1000/ on LIFO basis
Savings (single/Jointly) Qtrly 2. Free DD/BC/MT/TT for personal use &
Bank A/c Minor Min balance remittance to Non CBS br.
(For Individually if charges- 3. Free collection of outstation chqs, ATM
Metro & Completed 10 Rs.1000/-Qrtly. card, Free S.I. and unlimited cheque leaves &
Urban Years of Age +S.Tax welcome Kit.
branches) Max. Bal- No 4. Immediate credit of outstation chqs upto
limit, except for Rs.25000/-
Minor of 10 to 5."Senior citizens will get additional interest
14 yrs age Rs.1 on the short deposits as per extant guidelines
Lac (presently 0.5% higher interest is payable)"
6. Priority for Lockers allotment
Circular 7. 25% discount on Depository Services.
reference 8.Account pre-closer charges (<12 M)
BCC:BR:96:45 Rs.500+S Tax
Dated 31st 9. Interest will be paid on delayed collection
Jan‘2004 of instruments as per norms.
11.Cash withdrawal against withdrawal slip is
allowed up to 25000/- provided the account
holder comes personally with passbook and
his/ her scanned photograph is available in the
system.

A/c balance/Deposit
Baroda All resident The Account can -50- Cheque Leaves shall be allowed free in a
Basic individuals, who be opened with 4.0 % year. However, number of withdrawals not to
Savings are eligible to Zero Balance p.a exceed FOUR in a month.
A/c open a savings also .payable Debit Card and Internet Banking facility shall
bank account Qtrly be available to the accountholders.
with the There is no Standing instruction, ECS (debit) etc. can be
branch. The ceiling on the made available to such accounts (earlier it was
product is amount not allowed).
ideally suited deposited/held No restriction on turnover / deposit by adult
This for all common in the account. individual/s.
product is people, However, in Introduction and KYC norms will be observed
not for especially who accounts of in the account as per extant guidelines.
Non are having low minors of age Interest rate, periodicity and method of
Resident and middle between 10 application of interest will be similar to our
Indians, income such as years and 14 usual Savings Bank A/c.
Trusts, wage earners, years maximum There will be NIL Charges levied for non
Societies workers in amount that can operation/ activation of inoperative/
etc. unorganized be kept in the dormant a/cs
sectors, house account is Rs. 1 Customers, having " Baroda Basic Savings Bank
wife, students lakh Deposit Account‖ will not be eligible to open
and all other any other Savings Bank in Bank and they will
individuals be required to close their other Savings Bank
having low net accounts, if any within 30 days of opening of
worth to Baroda Basic Savings Bank Deposit Account
inculcate a
habit of savings
through this
basic banking
product.

A/c balance/Deposit
Baroda Any resident Min. Rs. 1000/-, 4.0 % 1. Life Insurance cover from India First Life
Jeevan individual of 18 Min. balance Rs. p.a Insurance co. Ltd. Up to an amount of Rs.5 lac
Suraksha yrs, Max. not 1000 on daily .payable (Min. Rs.1 lac & thereafter in multiples of 1
completed the basis. Minimum Qtrly lac) on payment of premium at cost of
age of 60yrs. balance charges customer.
Jt a/c also Rs.100+ST per y 2. Auto sweep over Rs.5000 in multiples of
(max.2) Existing quarter Rs.5000, reverse sweep in multiples of
a/c may Admini. Charge Rs.1000/- on LIFO pattern. 3. Free Debit
converted @10% of prem. card/internet banking & BOBCard Silver for
Amt collected first year with accident insurance cover of
Staff also shall be Rs.1 lac(BOBCD ltd)
eligible reimbursed by 4. Immediate credit of outstation cheques up
IFLI to our to Rs.15000/- 5. Free SI 6. Consent cum
bank. autho.lter
(BCC:BR:103:16 5. Income tax benefit for the premium amount
dated under section 80©
12.01.2011) 6. Existing Savings bank accounts can also be
converted into ―Baroda Jeevan Suraksha
Savings Bank A/c‖.
7. 50 withdrawal per half year shall be allowed

as per General SB bank a/c .In case of debits
more than 50 per half year ( excluding
ADC,Auto sweep transactions & service
charges transactions) a charge of Rs 15/- plus
service tax per debit transaction shall be
levied.
Age Group Rate Basic premium

per lac payable w.e.f. 01.04.15 Per lac per annum excluding
Service Tax
More than 18 yrs and upto 35 yrs ` 125+ ST


A/c balance/Deposit
Baroda
Salary a) Salary Min-Rs. Zero 4.0 % 1. Cheque book facility available.
Advantag account No minimum p.a 2. All other terms of General Saving Bank will
e Saving of balance .payable Qtrly apply.
Bank employees charges 3. Baroda Salary Advantage SB a/c: -
Account . Max- No limit, -Employees of Private Limited Companies may
b) Agents except for be considered by Regional Authorities on
of life & Minor of 10 to selective basis after ascertaining their
[Zero general 14 yrs age Rs.1 standing and banking relationship with us, if
Balance insurance, Lac any.
Saving c) - Minimum age of 21 years.
Bank A/c] Students - Minimum take home Salary should not be less
& than Rs. 5000/-.
d) - Maintaining satisfactorily conducted salary
Farmers a/c with the Bank at least for three months.
getting 4. OD limit 90% of net salary of average of
compensa last three months subject to Maximum of Rs.1
tion lac
5. Period: 12 months, subject to annual review.
6. Third party guarantee shall be obtained.
Cross guarantee may be accepted.
7. Documents: D. P. Note, A single document
shall be obtained from the customer
(Annexure - III) & General form of
Guarantee.
8. The account is to be brought into credit
once in 60 days.
9. On the Overdraft the applicable Rate of
Interest will be @ Base Rate plus 5.50%
subject to changes from time to time.

A/c balance/Deposit
Baroda Resident No Min. 4.0 % 1. OD facility in Saving Bank Account.
Bachat Individual balance p.a 2. Min. FDR amount Rs. 10000/- & in multiple
Mitra s Singly required & No .payable Qtrly of Rs. 1000/- for 12 to 120 Months.
(Overdra or Jointly min. bal. 3. OD- 80 % of FD amount with Min. Rs.
ft facility with min. Charges in SB 8000/- & Max. Rs. 100000/-
in Saving age of 18 Max- No limit 4.Security-Pledge of FDR duly discharged.
A/C) yrs. 5. Processing/Documentation-NIL
FDR min. 6. ROI- 1.00% above FDR rate With Min.
10000/- & in Rs.25/- per month.
multiples of 7. Cheque Book, Nomination Facility available.
1000/-
Baroda Pensioner A/c opening by 4.0 % Auto sweep beyond Rs.3000 to Short deposit
Pensioner s Min- Rs.5/-, p.a of 180 days in multiples of Rs. 1000, Reverse
Saving Min. Balance .payable Qtrly sweep in multiples of Rs.1000/- on LIFO
Bank A/c BOB Rs. 3000/- on pattern.
Wef staff daily basis Free transfer of funds through DD/BC up to
15.01.11 pensioner max. of Rs. 1.00 lac per month.
s are also Free coll. of outstation cheques/ DD.
eligible Free Debit card/Internet Banking and
BOBCARD silver for 1st year with accidental
death insurance up to 1 lac.
Free execution of SI.
Free unlimited cheque Book
immediate credit of outstation cheques upto
Rs.25000/-
25% discount on Demat a/c
9. OD facility in SB a/c up to max. of 2 months
pension. Intt on OD Base Rate+5.50%
10. Toll Free Help Line exclusively for
pensioners: 18002333656.

A/c balance/Deposit
Baroda All Min-Rs.10000 4.00 % p.a. 1.Auto sweep amount will be in multiple of
Centenar Individual & Max- no payable quarterly Rs.5000/- in excess of threshold limit of Rs.
y Saving s ceiling, on daily product 10000/- [default setting, looking to customer
Account . except for basis w.e.f. needs, liberty to fix higher than Rs. 5000/-, in
Not Minor of 10 to 01.04.2010. multiple of Rs. 1000/-] & reverse sweep in
available 14 yrs age Rs.1 multiple of Rs.5000/- liberty to fix higher
for NRE Lac amount than Rs.5000/-, in multiple of 5000/-
deposits Threshold limit 2. Tenure of the SDR will be 180 days.
is 3. Free collection of outstation chqs but
Rs.10,000/- postage charges will be recovered, Free Debit
[minimum] Card, Free Cheque Book facility, Free
Standing Instruction & welcome Kit.
Circular 4. Immediate credit of outstation chqs upto
reference Rs.25000/
BCC:BR:99:221 5.Account pre-closer charges (<12 M)
Dated 16th @ Rs. 300+ST
Jul‘2007 6.Non maintenance of minimum balance,
service charges @ Rs.100/- pm +ST

Products Who can open A/c Minimum & Maximum Rat Remarks/USPs
average e
balance/Deposit of
Int
t
Baroda Individuals above 14 yrs QAB: 1. Free internet Banking / Free on
Advantage of age, Traders, Trust, No line payment of Excise duty &
Current A\c Businessman, Corporate, Area Individual Int Service Tax.
HUF, Proprietorship/ /Others t. 2. No restriction on number of
partnership firm, R/SU 2000 withdrawals.
Private/Public ltd cos., Urban/ 15000 3. Facility for collection of 3rd
Club, Societies, banks & Metro party cheques also.
association, Societies. 4. First time free Cheque book of 50
Min balance charges- leaves.
Metro / Urban 5. Standing instruction facility
Rs.625/-Qrtly. available.
+S.Tax 6. 50% concession in retail loan
Rural/Semi-Urban Rs processing charges.
350/Qtr + S. Tax 7. Free opening of Demat account
for 1 year.
Max- No limit, except 8. Salary uploads facility to
for Minor of 14 to 18 Corporates customers.
yrs age Rs.1 Lac 9. Closure within 1 year subj. to
recover Individual Rs.250/+S.Tax
NO INTEREST Others Rs 500/-+S.Tax
PAYBLE. 10. Immediate Credit of Outstation
Cheques ( Up to ` 20000/-)
11. No Folio charges for accounts
with average credit balance of more
than Rs 100,000/-

Min & Max average 1. Roaming Account Facility.
Baroda Individuals (Not Minors), Balance/Deposit: 2. Free internet Banking, on line
Premium Traders, Trust, QAB: Rs. 75000/- payment of Excise duty & Service
Current A\c Businessman, Corporate, Tax, Bank Statement by E-mail,
HUF, Proprietorship/ Min balance charges- Free personal accidental insurance
partnership firm, Rs.600/- with credit card , Free Credit Card (
Private/Public ltd cos., Qrtly.+Ser.Tax For First Year ) Maximum to 2
Club, Association, Max- No limit, Partners or 2 Directors, Balance
Societies. Certificate, Signature verification,
* NO INTEREST Auto payroll & Unlimited no. of
PAYBLE. No cheque leaves.
Int 3.50% concession in remittances &
Max.- No limit , t. collection of out station cheques.
except for Minor of Waiver in case Car Loans are in the
14 to 18 yrs age Rs.1 name of Proprietor, Firm and
Lac Company, Also NIL folio charges.
4. Auto/Reverse Sweep facility, in
multiple of Rs.25000 in excess of
minimum balance for 15-45 days.
5. 25 % of annual custody charges to
partners, directors, and proprietor
and up to two authorized managing
members of
other bodies.
6. Immediate credit of out station
cheques o/s max Rs.50000/- at any
time.
7. 20% on locker Rent if locker rent
is paid in advance for three years
and above in lump sum.
8. Closure within 1 year subj. to
recover Rs.600/+S.Tax

Baroda Individuals(Not minor), Min & Max average No 1. Roaming Account Facility.
Premium Traders, Trust, HUF, Balance/Deposit: Int 2. Free remittances & collection of
Current A\c Businessman, Corporate, QAB: Rs. 2,50.000/- t. out station cheques, internet
Privilege Proprietorship/ Banking, on line payment of Excise
partnership firm, Private Min balance charges- duty & Service Tax, Bank Statement
/Public ltd cos., Club, Rs.1000/- by E-mail, Free personal accidental
Association, Societies. Qrtly.+Ser.Tax insurance with credit card, Free
Credit Card (For First Year)
Maximum to 2 Partners or 2
* NO INTEREST Directors, Balance Certificate,
PAYBLE. Signature verification, Auto payroll
& Unlimited no. of cheque leaves.
Max- No limit, Waiver in case Car Loans are in the
name of Proprietor, Firm and
Company, Also NO folio charges.
3. Auto/Reverse Sweep facility, in
multiple of Rs.25000 in excess of
minimum balance for 15-91 days.
4. 25 % of annual custody charges to
partners, directors, and proprietor
and up to two authorized managing
members of
other bodies.
5. Immediate credit of out station
cheques o/s max Rs.150000/- at any
time.
6. Closure within 1 year subj. to
recover Rs.1000/+S.Tax.

Baroda Individuals including Minimum Amount :- * 1 Minimum – 7 Days (period of 7
Short Term minor (>10yrs age), 1000/- and in days to 14 days - applicable for
Deposit A/c Traders, Trust, multiples of `100/- deposits of Rs. 15 lacs and above)
Businessman, Corporate, Maximum – Less than 12 Months
HUF, Proprietorship/
partnership firm, 2. A regular income with the Corpus
Private/Public ltd cos., keeping intact.
Club, Societies banks & 3. Prepayment of deposit allowed
association, Societies. with 1%lower ROI applicable for the
period deposit has run. No intt if
period is less than 7 days. But no
penal if amount reinvested for the
period longer than residual period of
deposit.
4. OD/ Loan facility upto 95% of
book value & ROI 1.00%+ intt rate
on Deposit.
Baroda Same as Baroda Short- Min- Rs1000/- and in * 1. Period 12 months to 120 months.
Regular term deposit a/c multiples of Rs100/- 2. Prepayment of deposit allowed
Income Plan with 1%lower ROI applicable for the
(MIP & QIP) period deposit has run. No intt if
period is less than 7 days. But no
deposit or TD has run for Min. 1yr &
< Rs.5Lac.
book value & ROI 1.0%+intt rate on
Deposit.
4. Monthly / quarterly interest
payment to depositor.

Baroda Same as Baroda Short- Min- Rs1000/- & In * 1. Period 12 months to 120 months.
Fixed term deposit a/c multiples of Rs100- 2. Prepayment of deposit allowed
Deposit with 1%lower ROI applicable for the
Account period deposit has run. No intt if
RIRD period is less than 14 days. But no
deposit or TD has run for Min. 1yr &
< Rs.5Lac.
book value & ROI 1. 0%+intt rate on
Deposit.
4. Quarterly compounding of
interest.
Baroda Tax Individuals Singly and/or Min- Rs100/- & In * 1. For long term investment of
Saving Term jointly & HUFs multiples of Rs100/- Funds & High returns.
Deposit and 2. Period not less than 5 years and
Scheme Income tax relief will be Maximum Rs.1.50 Lac Maximum not exceed 10 years.
available only to the first 3. Premature withdrawal of the
holder of the deposit No loan or any credit deposits made under the scheme
facility against shall not be allowed before
security of the completion of 5 years except in case
deposit of death of the depositor.
4. No loan or any credit facility

against security of the deposit
5. Exemption in Income tax under s-

80c of IT act upto Rs.1.50 lac.
6. Deposit can be under
RIRD/MIP/QIP scheme
7. Firms, Cos. Trusts, Societies,
Clubs, Institutions, Corporates are
not eligible to invest.
8. Staff can get only one benefit of
rate of interest, either 1% for staff
or 0.50% for senior citizen.

Baroda Fast In built Overdraft Min. 10000/- in * 1. A current account of the
Access facility multiples of 1000/- depositor is opened simultaneously
Scheme and overdraft limit up to 95% of
deposit receipt is provided.
2. ROI on overdraft will be 1.00%
over the deposit rate.
3. Fixed deposit receipt duly
discharged by the depositor will be
kept as security.
4. Minimum period: 12 months and
Maximum period: 120 months
Baroda Flexi High Net worth, Min- Rs 5 Crore * 1. Period 7 days to 1 Year.
Deposit High value Customers & in multiples of 2. Withdrawal of deposit without
Scheme having short term Rs.1 crore. any restriction on amount & without
liquidity Max. No Ceiling any penalty with 1 (one) business day
(Bulk Deposit) notice provided balance amount
Min.Rs.1 Crore.
3. Minimum eligible period for
interest 7 days & intt shall be
payable at the rate applicable for
the period, on the date of deposit.
4. For Medium term investment of
Funds & Higher returns.
Baroda flexi Facility of withdrawal of Min. 5000/- (Units of *

1. Period Min. 12 months, Maximum
fixed part amount 1000/- each) and in 120 months
Deposit multiples of Rs.1000/-2. 0.50% additional interest to
Scheme senior citizens
3. Nomination, Prepayment, Loan
facility available as in case of other
schemes.
Baroda 1111 days Min- Rs1000/- & In * Rate of Interest : 7.30 % per annum
Mahautsav multiples of Rs100 8.5 Period of Deposit : 1111 days
Deposit 0%
Scheme

Baroda This is a Term Deposit Rs 5,000/- ( and 8.8 7.30% per annum for Residents &
Double Product wherein further in multiple of 6 Non- Residents
Dhamaka Depositor gets more Rs. 1000/-) Less than 7.80 % per annum for Senior
Fixed than double of his initial Rs. 1.00 Crore Citizens
Deposit deposit amount, after a 8.30% per annum for Staff
scheme period of 8 years and 05 On Due date Rs. members & Ex staff members
months and 25 Days 1000/- shall 8.80 % per annum for Ex Staff who
accumulate into are Senior Citizens
approximately. Rs. 9 Years and 07 month and 02 days
2001/- for Residents & Non- Residents
8 Years and 11 month 23 Days for
Senior Citizen
*
Baroda Individuals including Min- Rs 50/M for 1. Min. 6 monthly installments or in
Recurring minor, Traders, Trust, Rural &S.U. Rs.100/M multiples of 3 months Max. 120
Deposit Businessman, Corporate, for Urban & Metro & months.
Scheme HUF, Proprietorship/ CBS In multiples of
(RD) partnership firm, Rs.50/- 2. Prepayment of deposit allowed
Private/Public ltd cos., with 1%lower ROI applicable for the
Club, association, period deposit has run. But no penal
Societies. Premature Closure of if amount reinvested for the period
account within One longer than residual period of
Year – ` 100/- + deposit.
Service Tax
3. OD/ Loan facility up to 95% of
Deposit. Loan amt. Min. Rs500 at
R/SU & Rs.1000 at U/M.
4. As per the maturity period of the

deposit
Interest will be Compounded
Quarterly & Paid on maturity

Baroda An individual in his own .Minimum amount * Deposit Tenure:
Samridihi name. required to open an Minimum 36 Months and Maximum
Quarterly More than one individual account - Rs. 500/- 120 Months. i.e. Term of RD can be
RD in joint name. Subsequent deposits for 36,39,42,45,48,51,54…………120
Minor of age 10 and in multiples of - Rs. months.
above on terms laid down 100/-
The product by the bank. Clubs, Regularises savings by encouraging a
is not associations, Educational saving habit.
available for Institutions, Loan/Overdraft facility up to 95%
NRE Partnerships and joint of the deposit amount.
deposits. stock companies, Provision for nomination Maximum -
provided they are 120 months.
registered and bank is
satisfied that the
account is opened for
genuine savings purpose
Baroda An individual in his own .Minimum amount * Deposit Tenure:

Samridhi name. required to open an Minimum 36 Months and Maximum
Halfyearly More than one individual account - Rs. 1000/- 120 Months i.e. Term of RD can be
RD in joint name. Subsequent deposits for 36,42,48,54,60,66,72…………120
Minor of age 10 and in multiples of - Rs. months
above on terms laid down 100/-
by the bank. Clubs, Regularises savings by encouraging a
The product associations, Educational saving habit.
is not Institutions, Loan/Overdraft facility up to 95%
available for Partnerships and joint of the deposit amount.
NRE stock companies, Provision for nomination
deposits. provided they are Maximum - 120 months.
registered and bank is
satisfied that the
account is opened for
genuine savings purpose

Baroda Individuals including Min- Rs100/month, & * 1. Min. 12 monthly installments or in
Flexible minor, Traders, Trust, in multiples of multiples of 3 months Max. 120
Recurring Businessman, Corporate, Rs.100/-. months.
Deposit HUF, Proprietorship/
Scheme partnership firm, Installment can be 2. Prepayment of deposit allowed
(YSJY) Private/Public ltd cos., increased upto 3 times with 1%lower ROI applicable for the
Club, association, core installment period deposit has run. But no penal
Societies. amount. if amount reinvested for the period
Max. Rs.10000/M longer than residual period of
deposit.
3. OD/ Loan facility up to 95% of

Deposit
Min. Loan Rs 500/- at R/SU &

Rs.1000/- at U/M.
4. Interest will be paid on half

yearly basis.
Domestic Term Deposits for Senior Citizens:

Additional interest of 0.50% on domestic term deposits of less than Rs.1 crore from Senior Citizens for
all maturities in terms of latest circular (No. BCC: BR: 98/225 dated August 17, 2006)
Retired Staff members who are Senior Citizens resident in India, branches are authorized to pay
additional interest of 1.50% per annum (i.e. 1% a normal staff privilege plus 0.50% as a benefit to Senior
Citizen) on their fresh term deposits and renewals of existing Term Deposits of less than Rs.1 crore for
maturities from 15 days to 10 years. (No. BCC: BR: 100/4 dated 1st January‘2008).
List of standard abbreviations used in the bank
ALCO Asset Liability Management Committee

ALM Asset Liability Management
ATM Automated Teller Machine
BG Bank Guarantee
BKCC Baroda Kisan Credit Card
BPLR Bench Prime lending Rate
BSR Basic Statistical Return
CA Current Account
CAR Capital Adequacy Ratio
CC( Book debts) Cash Credit Against hypothecation of book debts
CC( stock) Cash Credit against hypothecation of stock
CD Certificate of Deposit( akin to time deposit in Indian context)
CGFTS (for SSI) Credit Guarantee Fund Trust Scheme
CHAPS Clearing House Automated Payment System (in London)
CHIPS Clearing House Inter-bank Payment system( in New York)
CFMS Centralised Fund Management System
CP Commercial Paper
CRR Cash Reserve Ratio
DD Demand Draft
DICGC Deposit Insurance & Credit Guarantee Corporation of India
DL Demand Loan
DP Delivery against Payment
DPG Deferred Payment Guarantee
DPN Demand Promissory Note
DRDA District Rural Development Agency
DRDP District Rural Development Programme
DRI Differential Rate of Interest
DRT Debt Recovery Tribunal
DSCR Debt Service Coverage ratio
ECB External Commercial Borrowing
ECGC Export Credit & Guarantee Corporation of India
ECS Electronic Clearing System
EFT Electronic Funds Transfer
EOU Export Oriented Units
EPZ Export Promotion Zone
FBP Foreign Bills Purchase
FEMA Foreign Exchange Management Act
FCNR A/c Foreign Currency Non-resident Account
FDR Fixed deposit receipt
FIBC Foreign Inward Bill for collection
FIRPS Foreign Inward Remittance Payment Scheme
FOBC Foreign Outward Bill for Collection
FRCD Floating rate Certificate of Deposit ( in Euro Currency)
FRSCC Fire, Riot, Strike & Civil Commotion( Insurance cover)
HODD A/c Head Office Demand Draft A/c
IAS Integrated Accounting System
IBC Inward Bill for Collection ( Inland bill)
IBTA Inter Branch Transaction A/c
KYC Know Your Customer
LABOD Loan Against Bank‘s Own Deposits
LIBOR London Inter Bank Offered Rate
MIP Monthly Income Plan
MIBOR Mumbai Inter bank Offered Rate
MPBF Maximum Permissible Bank Finance
MT Mail Transfer
MTR Motor Transport Receipt
NDS-PDO Negotiated Dealing System-Public Debt Office
NDTL Net Demand and Time Liabilities
NPA Non Performing Asset
NRE A/c Non Resident External A/c
NRI Non Resident Indian
NRO Non Resident ordinary A/c
OBC Outward Bill for Collection ( Inland bill)
OBR Over Bank Rate ( for Indian Business)
Over Base Rate ( for Overseas Business)
OLTAS On Line Tax Accounting System
PAN Permanent Account Number
PBF Permissible Bank Finance
PLR Prime Lending Rate
PMRY Prime Minister Rozgar Yojana
PSBL Post Business Demand Loan

RD Recurring Deposit
REPOS Repurchase Obligation
RFC Resident Foreign Currency a/c
RIP Regular Income Plan
RIRD Regular Income- cum- Recurring Deposit
ROA Return on Assets
ROR Rate of Return
RTGS Real Time Gross Settlement
SAP Standard Auditing Practices
SB Savings Bank
SDR Short Deposit Receipt
SFMS Structured Financial Messaging System
SI Standing Instruction
SLR Statutory Liquidity Ratio
SPNS Shared Payment Network System
SPV Special Purpose Vehicles
SSS Securities Settlement System
SWIFT Society for Worldwide Inter-bank Financial Telecommunications
TBM Total Branch Mechanisation
TDS Tax Deducted at Source
TL Term Loan
TOD Temporary Overdraft
TT Telegraphic Transfer
UCPDC Uniform Customs & Practices in Documentary Credit
UFBP Usance Foreign Bill Purchase
VaR Value at Risk
WCTL Working Capital Term Loan
WDV Written Down Value

Test your understanding
RETAIL BANKING & THIRD PARTY PRODUCTS
Retail Banking:
Retail banking is characterized by three ‗M‘,

Multiple products,
Multiple delivery channel and
Multiple customer groups.
Basically, there are three important segments of Retail banking

Deposits products,
Loan products, and
Other service products
Why Retail ?
Growing competition & diminishing margins in corporate financing.

Potential area for fund deployment.
Corporate objective: To increase outstanding Retail credit by 50% .
Branches to generate maximum leads and forward to RLF
Capital Gain Account Scheme, 1988:
1. The exemption provided under the section pertain to long term capital gain arising on sale of
residential property and investment of such gains in another residential property. As per law this
investment must be made within 2 years for purchase & and three years for construction.
2. In case, after the sale of property, a person is not able to find property of his choice, the amount of
capital gain shall be kept under this scheme till investment.
3. Two types of accounts can be opened under this scheme:
(a) Deposit A- deposits made under this account would be in the form of savings bank deposits and
(b) Deposit B- deposits made under this account would be in the form of term deposits, with an option to
retain the deposit as cumulative or non-cumulative. Deposits may be made as a single lump sum amount or
in instalments at any time on or before furnishing the return on income
4. Withdrawals under savings can be made from time to time. A declaration in form C giving details of
purpose is required. Form D shall also be required.
5. Helps to avail of tax exemptions from capital gains, tax exemption available under section 54(f)(4) of
the Income Tax Act.
6. Nomination facility available.
Baroda Health" (Medi-claim Insurance Policy)
1. This is in collaboration with National Insurance Co Ltd. for Bank‘s Account holders w.e.f 23rd February
2006.
2. It is a co-branded product to provide value added services to our customers and available at all our
branches across the country.
3. It is a Group Medical Insurance Scheme, takes care of the hospitalisation expenses upto the amount
of sum insured. This policy is available only to account holders of our Bank.
4. Insurance coverage i.e. sum assured may range from Rs 50.000/ to Rs 5.00 lacs per family of 1+3,
consisting of policyholder, spouse and 2 dependent children up to the amount insured.
5. A member or all the members in insured family can avail hospitalisation benefits during the policy
period, to the extent of aggregate sum not exceeding the sum insured.
6. It provide covers in respect of any illness / disease, accidental injury and/ or any ailment., any surgery
that is required in respect of any disease or accident that has occurred during the policy period, Pre-
existing diseases covered after three consecutive continuous claims free policy years in respect of all
diseases provided there was no hospitalisation for pre-existing ailments during such three years of
insurance
7. Policyholders are eligible for Income Tax exemption under section 80 D as per Income Tax Rules.
8. Cost of Health check up is allowed @ 1% of sum insured after completion of 3rd year continuous claim
free years of Policy.
UTI Mutual Fund (UTI) MF:
1. On 1st March, 2006 MoU signed between our Bank and UTI Asset Management Co. for selling of UTI-
MF products through our 100 identified branches across the country in first phase.
2. Centres selected are such where UTI-MF is also having its office
3. Our Bank has since obtained AMFI registration no. 35783 which is to be incorporated on all the
application forms.
4. The selling of UTI Mutual Fund is yet another stream whereby more than 26 millions of BoB
customers will get an opportunity to invest in various schemes of UTI Mutual Fund closer to their
doorsteps in the branches where they do their business transactions.
Birla Sun Life Mutual Fund
1. Birla Sun Life Mutual Fund tied up with us for distributing its MF Products.
2. For distribution of Birla MF's products, the Bank has identified 100 branches across the country, to
start with. This will be extended to many more branches in due course.
3. Under the Agreement, Bank of Baroda will offer the entire Birla MF's products across the Bank's
selected branches.
4. In its drive towards providing greater customer convenience, the Bank will continue to enlarge its
basket of products - both its own as also third party, leveraging its vast branch infrastructure."

OVERVIEW OF ADVANCES: CREDIT FACILITIES
Credit facilities extended by bank can be classified into two categories viz. fund based and non-fund
based. However, there are certain types of advances which do not involve deployment of funds at least
at the initial stage though in contingencies funds are also involved. These are called non-fund based
advances.
BANK FACILITY
FUND BASED NON FUND BASED
LOANS GUARANTEES LETTER OF CREDIT
OVERDRAFT CASH CREDIT BILL FINANCE EXPORT FINANCE
BILLS PURCHASED BILLS DISC./NEGOTIATED
PRE-SHIPMENT POST-SHIPMENT
CREDIT CREDIT
Fund Based Facilities: When bank places certain funds at the disposal of borrowers and borrowers avail
these funds, such types of credit facilities are known as fund based.
LOAN
The loan is disbursed by way of single debit/stage-wise debits (wherever sanction so accorded) to the
account. The amount may be allowed to be repaid in lump sum or in suitable installments, as per terms of
sanction. Loan is categorized Demand Loan if the repayment period of the loan is less than three years,
in case the repayment of the loan is three years and above the loan be considered as Term Loan.
OVERDRAFT
When a customer is maintaining a current account, a facility is allowed by the bank to draw more than
the credit balance in the account; such facility is called an 'overdraft' facility. At the request and
requirement of customers temporary overdrafts are also allowed. However, against certain securities,
regular overdraft limits are sanctioned.

Salient features of this type of account are as under
All rules applicable to current account are applicable to overdraft accounts mutatis mutandis.
Overdraft is a running account and hence debits and credits are freely allowed.
Interest is applied on daily product basis and debited to the account on monthly basis. In case of
temporary overdraft, interest should be applied as and when temporary overdraft is adjusted or at the
end of the month, whichever is earlier.
Overdrafts are generally granted against the security of government securities, shares & debentures,
National Savings Certificates, LIC policies and bank's own deposits etc. and also on unsecured basis.
CASH CREDIT
A cash-credit is an arrangement to extend short term working capital facility under which the bank
establishes a credit limit and allows the customers to borrow money upto a certain limit. Under the
system, bank sanctions a limit called the cash-credit limit to each borrower upto which he is allowed to
borrow against the security of stipulated tangible assets i.e. stocks, book debts etc.
The customer need not draw at once the whole of the credit limit sanctioned but can withdraw from his
cash-credit account as and when he needs the funds and deposit the surplus cash/funds proceeds of sale
etc., into the account. Besides this, the facility of frequent and unrestricted transactions is available.
NON-FUND BASED FACILITIES
The credit facilities given by the banks where actual bank funds are not involved are termed as
'non-fund based facilities'. These facilities are divided in three broad categories as under:
Letters of credit
Guarantees
Units for the above facilities are also simultaneously sanctioned by banks while sanctioning other fund
based credit limits.
Types of Guarantees:
Though as per law Bank guarantees have not been classified, by the nature of the underlying contract
entered into by the customer, in practice such classification has been made. There are various types of
guarantees the important ones which a banker would be regularly required to issue are as follows: -
Financial Guarantee
Performance Guarantee
Deferred Payment Guarantee
Financial guarantees:
In case of financial guarantees, the bank guarantees the customer's financial worth, credit worthiness
and his capacity to take up financial risks. Therefore, guarantees issued in respect of constituents
liability, such as guarantees favouring tax/ customs/excise/court authorities in respect of disputed
claims, payment of taxes, customs and excise etc. will come under the classification of financial

guarantees. While issuing such guarantees the branches should be satisfied about the financial
strength/liquidity of the party.
Performance guarantees :
Performance guarantees are issued on behalf of constituents guaranteeing their performance as per the
contracts entered into, performance of machineries supplied, due discharge of other contractual
obligations undertaken etc. In such guarantees, Bank does not undertake to perform the obligations
undertaken by the customer under the contract, in the event of his failure/default as they may be of a
highly technical nature.
Guarantees covering security deposit/earnest money/bid bond /advance payment/ mobilisation advance
etc. would come under this category. Similarly, guarantees covering payment for supplies to be lifted by
parties will also be treated as performance guarantees.
C. Deferred Payment Guarantees
Deferred payment guarantee, which is a financial guarantee, is a way of raising long term resources for
acquiring fixed assets/capital goods by securing guarantee of repayment of principal and interest from
his banker to the supplier of capital goods for supplier‘s credit. This also helps the supplier to improve
his cash flow by discounting these bills from his bankers.
LETTER OF CREDIT
Letter of Credit is, a method of settlement of payment of a trade transaction and is widely used to
finance purchase of machinery and raw material etc. It contains a written undertaking given by the bank
on behalf of the purchaser to the seller to make payment of a stated amount on presentation of
stipulated documents and fulfilment of all the terms and conditions incorporated therein. All Letters of
Credit in India relating to the foreign trade i.e., export and import letters of credit are subject to
provisions of 'Uniform Customs & Practice for Documentary Credits' (UCPDC).
Types of Letters of Credit

There are different types of letters of credits in vogue which offer a degree of' convenience in
operations. Brief details of these credits are given below:
Inland L/C An L/C where all the parties to an L/C are located within the country.
Foreign L/C An L/C where either the opener or the beneficiary is located outside the
country of issue and arising out of export or import of goods/services out
of/into the country of issue.
Revocable * A credit that can be cancelled or amended at any time without the prior
knowledge of the beneficiary.

Irrevocable It is a definite undertaking of the issuing bank to honour documents strictly
drawn as per terms and conditions of credit which cannot be amended or
cancelled without the agreement of all the parties to the credit, in particular
the beneficiary.
Confirmed Where credits carry the confirmation of the advising bank. It constitutes a
definite undertaking of such confirming bank in addition to that of the
opening bank.
Transferable A transferable credit is a credit under which the beneficiary (first

beneficiary) may request the bank authorised to pay, incur a deferred
payment undertaking, accept or negotiate (the "Transferring Bank"), or in the
case of a freely negotiable credit, the bank specifically authorised in the
credit as transferring bank, to make the credit available in whole or in part to
beneficiary (ies) second beneficiary/beneficiaries.
Revolving Which provide that the amount of drawings made there under would be
reinstated and made available to the beneficiary again and again for further
drawings during the currency of credit, upto a certain sum subject to certain
conditions specified therein.
Back to Back Many suppliers accept orders to supply/export goods from different
importers. In their turn, procure the goods from different manufactures. The
supplier may have letter of credits established in their favour are not
transferable or issued in different currency. In such cases these supplier
which act as middlemen between actual suppliers and importers, may request
their banks to issue LCs already established in favour of former. These LCs
are known as back to back letter of credit.

RETAIL LENDING PRODUCTS
AT A GLANCE
Retail Lending:
Bank of Baroda offers a wide range of retail loans to meet diverse needs of customers whether the
need is for a new house, child's education, purchase of a new car or home appliances, and our unique and
need specific loans enable to convert their dreams to realities.
Retail Loan Factory:
As a part of various customer centric initiatives, our Bank established, Retail Loan Factories (RLF) at
various centers to augment Retail Business. The RLF comprises of Sales and processing units and works
on assembly line principles. The basic functions are generation of loan leads and its conversion in to
sanction. Once sanction is accorded by RLF the entire file containing all papers/ documents are sent to
the Branch of the choice of applicant for disbursement and further servicing of account. However,
zerox copies of papers/ documents are maintained at RLF.
The primary objective of RLFs is-

To build quality retail assets portfolio.
To market /sell various retail products.
To assist Regional /Zonal authorities in gathering information about builders functioning in the area for
the purpose of approving the builders and their projects.
To popularize the Bank‘s products through participating in various exhibitions ,fairs, confereneces.etc
To cross sell the bank‘s various products.
Retail Products.
Our Bank has installed a wide range of retail products as under;
Baroda Home Loan
Baroda Auto Loan
Baroda Education Loan
Baroda Mortgage Loan
Baroda Traders Loan
Baroda Loan to Doctors.
Baroda Personal Loan.
Baroda Ashray Loan(Reverse Mortgage Loan)
Loan against Future Rent Receivables.
Baroda Loan against securities.

BARODA HOME LOAN
As we are aware that our Bank was having different products related to Home Loan sector. These Loan
Schemes vide Bank‘s Circular no. BCC: BR: 101:93 dated 28.03.2009 have been realigned for operational
convenience under the name ―BARODA HOME LOAN‖ as below:
• Baroda Home Loan to Individuals (Resident Indian).

• Baroda Home Improvement Loan.
• Baroda Additional Assured Advance (AAA).
• Home Loan to Staff under Public Scheme.
• Golden Jubilee Rural Housing Finance Scheme (GJRHF).
BARODA HOME LOAN TO INDIVIDUALS (RESIDENT INDIAN)
PURPOSE:
Construction of new dwelling units / flat
Purchase of old houses, generally not more than 25 years old (based on structural soundness and residual
life of the house).
Repayment of loan availed from other banks / institutions.
Purchase of plot to construct a house within a period of 3 years from the date of purchase.
Houses/Flats purchased or constructed from own sources(period not exceeding 2years)
Reimbursement of expenses incurred for houses / flats constructed / purchased recently from own
sources to subject to rating of HL-1,HL- 2,HL-3& house must be purchased/constructed recently (not
prior to 24 months).
ELIGIBILITY:
Individual in single OR joint names
Principal applicant if salaried must be employed minimum for last one year and two years for non
salaried. (Break in service can be allowed upto a maximum period of 3 months).
HUFs are not eligible for loan.
AGE:
1.Principal Borrower 21 years & Co borrower may be of 18 years.
Age of the borrower plus repayment period should not exceed 70 years provided; Son/Daughter /Spouse
who is a legal heir and preferably below 50 years of age, with sufficient income for servicing the loan
repayment join as Co-Borrower/Guarantor.
2.If borrower pledges FDRs / NSCs / Govt. Security etc. of adequate value to ensure continuity of
income for repayment of loan installment with interest if sanctioning authority is satisfied about
the same.

LIMIT / AMOUNT OF LOAN:
Mumbai : Rs. 10 crores
* Other Metros : Rs. 5 crores
Urban Areas : Rs. 3 crores
Semi-urban and Rural : Rs. 1 crore
The above limits will be based on the area where property is proposed to be constructed/ purchased, irrespective
of the classification of the financing branch.
[* List of other Metros is given in annexure 1(a) of circular bcc:br:108:52 dt 31/03/16
Salaried Persons :
Gross Monthly Income(GMI) Eligible Amount of Loan

Less than Rs.50000/ 48 times of GMI
Rs 50000/& above but less than 54 times of monthly income
Rs.1 lac
Rs. 1 lac and above 60 times of monthly income
Others:
1. Average Annual Income less than Rs.2.00 Lacs: 4 times of average annual income (last two years)
2. Average Annual Income Rs.2.00 lacs & above:6 times of average annual income (last two years)
Income to be considered for multiplying:
For Salaried Persons: Average of last 3 months GMI (Gross Monthly Income).
For Others: Average of last 2 years Gross Annual Income.
If agriculture income is declared in the IT return, the same can be considered for eligibility.
Payment of all type of Life Insurance Premia (except premia of Unit Linked Insurance Plan -ULIP)
irrespective of Insurance Company issuing the policy need not be considered for Deduction.
For persons other than Salaried, Depreciation may be added into their income for the purpose of
calculation of loan Limit; subject to average depreciation during the last -3- years or the Depreciation
during the current year whichever is lower and the latest Audited Balance Sheet should not be older
then -9- months.(in case of units of prop only )
RATE OF INTEREST: Risk Based Pricing: Interest rates based on CIBIL Bureau score:
CIBILSCORE ROI
800 and above MCLR+SP
760 and above but less than 800 ---------DO-------
725 and above but less than 760 MCLR+SP+0.50%
675 and above but less than 725 MCLR+SP+1.00%
-1 or 0 -------do----------
STAFF MCLR+SP

●All existing Home Loan borrowers who maintain a good track record of repayment are eligible
for a concession of 25bps in interest rate on prevailing card rate on Car Loans (including Car Loan
to HNIs) w.e.f. 08.06.2010.
●All Home Loan borrowers are eligible for 0.50% concession in rate interest for purchase of
consumer durables under Baroda Personal Loan.
LOAN REPAYMENT PERIOD:

Up to 30 Years (including moratorium period)
Moratorium period maximum 36 months (18 months for under construction houses & building upto 7th
floor and thereafter 6 months additional moratorium per floor) or One month after completion of
house/ taking possession of flat/house, whichever is earlier.
Age of the borrower plus repayment period should not be beyond 70 years max subject to
Son/Daughter /Spouse who is a legal heir and preferably below 50 years of age, with sufficient income
for servicing the loan Repayment joins as Co-Borrower/Guarantor case of others.
REPAYMENT CAPACITY:
In case of Salaried Persons :
Income Bracket (Monthly) Total deductions not to exceed
(Including Proposed EMI)
GMI less than Rs.20000 50%
GMI Rs.20000 and above but less than 60%
50000
GMI Rs. 50000 and above but less than Rs. 65%
2.00 Lacs
GMI Rs.2.00 Lacs and above but less than 70%
Rs.5.00 Lacs :
GMI Rs. 5 Lacs and above 75%
In case of Others :
Income Bracket (Monthly) Total deductions not to exceed

(Including Proposed EMI)
Average Annual Income (for last 2 years) 70%
Upto Rs.6 Lacs
Average Annual Income (for last 2 years) 80%
More than 6 Lacs
Note:-Payment of all type of Life Insurance Premia (except premia of Unit Linked Insurance Plan - ULIP)
irrespective of Insurance Company issuing the policy, need not be considered for deduction. Repayment
capacity to be calculated taking into consideration the deduction of income tax, other statutory
deductions etc. besides all reimbursements and other Loans EMI payment, excluding Life Insurance
Premia (except premia of Unit Linked Insurance Plan - ULIP) as stated above
.
Stamp duty, Registration charges, other documentation charges and other

expenses like Life Insurance premium etc. should NOT be included in the cost of
house property to calculate margin / LTV ratio.
However, where cost of the House / dwelling unit does not exceed Rs.10 Lacs,
Branches may add Stamp duty, Registration and other documentation charges to
the cost of the House/ dwelling unit for the purpose of calculating margin & LTV
Ratio.
For existing Home Loans above Rs.75/- Lacs in case the margin is currently less than
the ceiling prescribed for any reasons, efforts should be made to bring to it within
limits.
SECURITIES:
Equitable Mortgage of plot / house or
Collateral securities like NSCs, LIC policies, Shares etc.
Personal guarantees.
Copy of sanction letter duly acknowledged by the borrower / guarantor is part of the loan documents.
Duly stamped and registered original agreement to sale executed by builder in favour of
borrower.
Original receipt in respect of registration of ―Agreement to sell‖.
Copy of the map of the building duly approved by the appropriate authority
INSPECTION:
Pre sanction inspection is to be carried out as usual. At each stage of disbursement of the loan,
inspection of the dwelling unit must be carried out. After completion of the house, post disbursement
inspection is carried out at least once in 3 years if the account is regular otherwise as per administrative
guidelines.
FREEBEES:
Silver Card to borrowers with loan limit of above Rs. 2 lacs and up to Rs. 5 lacs.
Above Rs. 5 lacs & up to Rs. 10 lacs EXCLUSIVE CARD
Above Rs.10 lacs GOLD CARD
Free personal accident Insurance.
● property insurance on Baroda Home Loans under ‗Baroda Home Loan Suraksha Bima Yojana‘ has been
withdrawn w.e.f. 10.09.2012, but facility of providing free personal accidental insurance will
continue as per revised scheme.

ADDITIONAL ASSURED ADVANCE FACILITY:
An additional loan to home loan borrowers for any purpose other than speculative and illegal purpose.
REPAYMENT – EQUATED MONTHLY INSTALMENTS:

At the time of granting loan EMI to be calculated as per chart given in Bank‘s publication no. 138-Pages
21 to 30 (Chart No. 3 for lump sum annuity deposits monthly repayment) EMI should be in figures
rounded off to next higher rupee. It can also be calculated through LAMOD command in finacle
instantly.
Interest from the date of disbursement to the date of commencement of EMI should be recovered
separately on monthly compounded basis. Monthly recovery under EMI shall be credited in full to the
loan account. As regards application of interest, the same should be calculated on daily products basis,
EMI would undergo modification, if Base Rate is changed. Similarly, if the borrower remits any lump sum
in-between, EMI will require being re-fixed.
Recovery of interest for the pre-EMI period:
a. Interest charged during the pre-EMI period is to be recovered as and when debited, before
commencement of recovery by EMI.
b. For any reason, if the borrower is not in a position to repay the interest as and when charged in one
lump sum, the same may be recovered within 2 months, by charging overdue interest as and where
applicable, as per rules /extant guidelines.
INSURANCE:
Free Personal accident Insurance. Life insurance cover for Natural death is also available to
borrower/Jt. Borrower on payment of appropriate Premium under tie-up arrangement with Kotak
Mahindra (wef 1.1.10) & India First Life Insurance Co (wef 1.9.10). Premium amt for obtaining cover can
be financed as part of home loan at request of borrower & accordingly EMI is fixed. Free Property
Insurance has been withdrawn w.e.f 10.09.2012 (BCC:BR:104:317 dated 10.09.2012)
OTHER ASPECTS:
Normally housing loan is to be considered only for purchase / construction of one house / flat. However,
looking to the size of the family, income eligibility and repayment capacity of the applicant, housing loan
can be considered for purchase of two flats / two houses also provided both the flats / houses are
adjacent or in the same place (city / town / village) and acquired for self occupancy. The request of a
person who already owns a house can also be considered for construction / buying a second house / flat
in the same or other village / town / city for the purpose of self-occupation.
If the car parking place is located in the same building / society / compound, the cost of car parking can
be included in the cost of house / flat for granting housing loan. However, it is to be noted that car
parking area should be identifiable, specific and be clearly mentioned in the sale agreement / allotment
letter.
Person who is provided accommodation by his employer is also eligible for housing loan, even though he is
not in a position to occupy the same in near future and proposes to let it out on rental basis.
In case of individuals who have raised housing loans from other sources and who need supplementary
finance, credit facility may be considered after obtaining pari- passu or second mortgage charge over
the property mortgaged in favour of other lenders and / or against such other security as deemed
appropriate.
PRIORITY SECTOR REPORTING
●Loans to individuals up to ` 28 lakh in metropolitan centres (with population of ten lakhand above) and
loans up to ` 20 lakh in other centres for purchase/construction of a dwelling unit per family provided
the overall cost of the dwelling unit in the metropolitan centre and at other centres should not exceed `
35 lakh and ` 25 lakh respectively. The housing loans to banks‘ own employees will be excluded.
● Rs. 10.00lacs per unit to Govt Agency for construction of dwelling units or for slum clearance &
rehabilitation of slum dwellers. Loans sanctioned by banks for housing projects exclusively for the
Purpose of construction of houses only to economically weaker sections And low income groups, the total
cost of which does not exceed `10 Lakh per dwelling unit, will qualify for priority sector status.The
Income of such families is kept up to Rs.1.20lacs irrespective of Location.
Loans for repairs to the damaged dwelling units of families up to Rs. ` 2 lakh in rural and semi- urban
areas and up to Rs. 5 lakh in urban and metropolitan areas.
Area of operation: In terms of the revised guidelines, all the branches including at Metro & Urban
centers are permitted to consider housing loan proposals. However, it is clarified that the branch in
metro and urban areas may consider housing loan near to the:
Location of new flat / house to be purchased / constructed or
Place of work / business of the applicant or
Place of present residence of the applicant or
Branch maintaining salary account of the applicant
Semi-urban and rural branches may finance in their service command area and other easily approachable
areas.
Any deviation from the above may be considered with prior approval of Regional Authority.
Unified Processing Charges:

For Loan up to Rs 30 lacs – 0.50 % on loan amount Min Rs 5000.00 +
Service tax
For loan above Rs 30 lacs – 0.40 % on loan amount (Min. Rs 15000.00
+ Service tax & Maximum Rs 50000.00 + ST)
Pre Closure Charges:

No pre closure charges on housing loan in any kind of repayment.
BARODA HOME IMPROVEMENT LOAN
PURPOSE:
For repairs / renovation / improvement / extension of the existing house.
Purchase of furniture / fixtures / furnishing / other gadgets such as fans, geysers, air conditioners,
water filters, air purifiers, heaters, deserts coolers, etc. required to :
* Our existing housing loan borrowers
* New borrowers
* Borrowers who have availed housing loans from other bank / HFC.
Property under litigation and in poor condition should not be considered for financing. The house should
not be older than 35 years. Residual life of the house may be minimum repayment period plus 5 years to
be certified by approved architect / valuer vis-à-vis total repayment period of the loan.
ELIGIBILITY:
All individuals (resident Indians) singly or jointly owning a dwelling unit in their name/(s).
Minimum age 21 years. Maximum age of the borrower plus repayment period should not be beyond
retirement age, in case of salaried persons and 65 years in case of others.
Principal applicant must have consistent and stable source of income minimum for last three years.
HUF are not eligible as the housing loan is not meant for the purpose of family business of HUF and also
as there are certain legal complications.
Takeover of existing loans for repairs/renovation/home improvement taken from other banks / HFCs.
Staff members & NRI are not eligible.
Loans for purchase of furniture, fixtures etc. can be considered only to those borrowers who obtain
loans for repairs / renovation under the scheme.
MAXIMUM AMOUNT OF LOAN:

Rs. 50 lacs
Realigned the pricing (ROI) and product features of Baroda Home Improvement with the
modified features of Home Loan,
INCOME CRITERIA:
As per Baroda Home loan scheme.
REPAYMENT CAPACITY
As per Baroda Home loan scheme
MARGIN:
25 % of estimated cost of project.
RATE OF INTEREST:-
As per Baroda Home loan scheme.
SECURITIES:

Mortgage of the property to be repaired / renovated. Wherever the customer desires that the
Mortgage need not be insisted upon, the branch may as a special case accept at its discretion, security
of adequate value (10% higher than the loan sanctioned in the form of life insurance policies, NSCs,
KVPs, RBI Bonds, Government promissory Notes, or such other security as may be deemed adequate.
DOCUMENTATION:
Term loan agreement.
General form of Guarantee (LDOC 33) after incorporating additional paragraph, wherever third party
guarantee is stipulated.
Additions to be made in existing housing loan application.
Usual procedure for creation of equitable mortgage of the immovable property being financed.
REPAYMENT PERIOD:
Maximum —15— years by Equated Monthly installments. Moratorium period maximum –6- months or one
month after completion of repair/renovation work whichever is earlier. Guidelines applicable for housing
loan repayment period may be referred for exceptions.
DISBURSEMENT OF LOAN:
In case of repair / extension—directly to the borrower subject to verification of bills. For furniture /
fixtures / furnishing and other gadgets directly to the supplier.
DOCUMENTATION CHARGES:
0.50% of the loan amount + ST
INSURANCE OF THE HOUSE:

Insurance modalities are similar to the housing loan product. Insurance is to be extended only if the
house is mortgaged with the Bank.
In terms of guidelines contained in Circular No. BCC: BR: 97/68 dated 07.03.2005; we were providing
free property insurance cover along with personal accidental death insurance cover in all our Home Loan
Accounts under tie-up arrangement with National Insurance Company Limited (NICL). As per the
scheme, insurance premium was fully borne by the Bank to cover Property Insurance and Personal
Accident Cover in respect of principal borrower.
We request a reference to our circular No BCC:BR:104:317 dated 10.09.2012 interalia informing about
withdrawal of facility of providing free property insurance on Baroda Home Loans w.e.f. 10.09.2012 but
continuation of facility of providing free personal accidental insurance.
PRIORITY SECTOR CLASSIFICATION:

Loans for repairs to damaged houses up to Rs.2 lac in rural and semi urban areas, and up to Rs. 5 lacs in
urban areas, will be treated as priority sector advances.
FREE CREDIT CARD:

Guidelines for issuing Credit Card are similar to housing loans to individuals.
BARODA ADDITIONAL ASSURED ADVANCE (AAA)
TYPE OF FACILITY:
Term Loan / Demand Loan (as per total period of loan).
Separate loan account is to be opened.
Borrowers name to be similar name/s as per housing loan.
PURPOSE OF LOAN:
Any purpose excluding speculative or illegal purpose.
ELIGIBILITY:
All Existing Home Loan Borrowers including NRIs /PIOs, Staff and Ex-
Staff Members (availed home loan under public scheme as well as Staff
Housing Loans) whose Asset classification is Standard.
MAXIMUM AGE:
Age of the borrower + tenure of AAA loan should not exceed 70 years.
Age of the borrower + tenure of AAA loan should not exceed 65 years (For NRIs/PIOs/OCIs)
LIMIT:
Minimum: Rs.1.00lac
Maximum: Rs.200.00lac
Subject to 75% of Residual Value of House Property after deducting 150% of outstanding loan amount
of existing home Loan whichever is lower.
MARGIN: 25% of Residual Value of House Property after deducting 150% of

Outstanding loan amount of Existing home Loan.
Repayment Capacity: It is same as our Baroda Home Loan schme.
REVIEW OF THE ACCOUNT:

Account to be reviewed annually. Due date to be synchronized with the due date of housing loan account.
REPAYMENT: As per request of the borrower subject to repayment capacity.

However the maximum period should not be more than the remaining period of Home Loan.
Interest Rate: MCLR + Strategic Premium + 1.50%
PRIORITY SECTOR GUIDELINES:-

●Loans to individuals up to ` 28 lakh in metropolitan centres (with population of ten lakhand above) and
loans up to ` 20 lakh in other centres for purchase/construction of a dwelling unit per family provided
the overall cost of the dwelling unit in the metropolitan centre and at other centres should not exceed `
35 lakh and ` 25 lakh respectively. The housing loans to banks‘ own employees will be excluded.
● Rs. 10.00lacs per unit to Govt Agency for construction of dwelling units or for slum clearance &
rehabilitation of slum dwellers. Loans sanctioned by banks for housing projects exclusively for the
Purpose of construction of houses only to economically weaker sections And low income groups, the total
cost of which does not exceed `10 Lakh per dwelling unit, will qualify for priority sector status.The
Income of such families is kept up to Rs.1.20lacs irrespective of Location.
Loans for repairs to the damaged dwelling units of families up to Rs. ` 2 lakh in rural and semi- urban
SECURITY:
Extension of the existing equitable mortgage of the housing loan. Personal guarantee of third party if
the same is stipulated in Housing loan.
PROCESSING CHARGES-
Upto `30/- Lacs: 0.50% (Minimum `5000/-) + Service Tax Above `30/- Lacs: 0.40% (Minimum:
`15,000/- , Maximum: `50,000/-) + Service Tax.
DOCUMENTS:
In case of Term Loan
Term Loan Agreement

General Form of Guarantee if guarantee is stipulated.
In case of Demand Loan

DP Note
Letter of installment with acceleration clause.
General form of Guarantee, if guarantee is stipulated.
VALUATION OF THE PROPERTY:

Valuation of the property at the time of considering AAA facility should not be older than one year and
it should be ensured that the value covers both i.e. the outstanding under the Home loan as well as AAA
facility sanctioned.
MAXIMUM TIMES THE LOAN CAN BE AVAILED:

This facility can be availed maximum five (05) times during entire tenure of Home Loan provided
previous AAA account has been adjusted.
INSURANCE OF HOUSE / FLAT:

Not required for AAA loan account, as the house mortgaged with the Bank is already insured under
housing Loan account. In case of foreclosure of housing loan, the insurance of the property is to be
obtained.
IN CASE OF HOUSING LOANS TAKEN OVER FROM OTHER BANKS / HFCs:

Asset Classification of the account taken over must be ―Standard‖. There must not be any over dues at
the time of take over. Statement of account obtained from the earlier bank / HFC should be in a
position to clearly reveal ―Principal‖ repaid & it should be confirmed separately by writing the letter to
the concerned Bank / HFC. Valuation of the property should be done afresh for granting Housing Loan.
Other guidelines regarding sanction of Housing Loans / Insurance / Recovery of charges etc. to be
followed.
Baroda Home loan to N.R.I/P.I.O
Discontinued separate Scheme for Home Loan to NRIs/PIOs/OCIs and realigned with the revised
guidelines of Home Loan to Residents.
The Scheme parameters as per the modified guidelines of Home Loan to Residents will also be equally
applicable to NRIs/PIOs/OCIs.
Existing documentation for NRI/ PIO/OCI to continue as per the existing guidelines.
Existing separate scheme code for Home Loan to NRI/PIO/OCI in Finacle as well as in Ascrom will be
continued.
Guidelines if documents are to be executed by P.O.A:

R.H not below D.G.M may authorize the branches subject to verification by our bank‘s legal officers.
The principal to give a single letter of confirmation, which confirms that the documents executed by his
attorney are binding upon and thus valid, subsisting & enforceable.
P.O.A in favor of agents/attorney is unconditional duly stamped and is in force as on date.
P.O.A executed overseas should be done only in office of the Indian embassies abroad and should be got
attested by the office of Indian embassy.
And those executed in India should be done only in the office of the Registrar of Assurances.
The P.O.A executed in presence of Notary Public/Magistrate either in India or abroad not to be
entertained.
The P.O.A outside India is to be stamped ad valorem within 90 days of arrival into the country.
Instead of a third party ;agent to be a close relative of principal,e.g
husband,wife,son,daughter,father,mother,father in law,mother in law,brother,sister,daughter in law,son
in law,brother in law,& sister in law.
Efforts to be taken to include agents as guarantors.
Refer circular no BCC: Br:103:171 DT 17TH June 11

Baroda Pre Approved Home Loan.
●Baroda Pre Approved Home Loan‘ provides in-principle approval‘ for a Home Loan prior to identification
of a specific house/flat/plot by a prospective applicant of Home Loan.
●The ‗in-principle‘ sanction letter for ‗Baroda Pre Approved Home Loan‘ will give eligible loan amount
calculated as per prevailing interest rates and other existing guidelines of Home Loan.
●The loan eligibility will be assessed on the basis of income details of the customer as per existing
guidelines of Home Loan scheme to Resident Individuals or NRI/PIO/OIC or Baroda Home Loan
Advantage as the case may be.
●The ‗in-principle‘ approval shall be valid for -4- months from the date of issue.
●Processing Charges: 50% of unified processing charges applicable to regular Home Loan scheme with a
minimum of Rs.2,500/- and a maximum of Rs.10,000/- will be recovered upfront and will be non-
refundable.
Baroda Home Loan Advantage.
●The scheme will be available to Resident Individuals, NRIs/PIOs and for Home Loan to Staff under
Public scheme.
●The Home Loan sanctioned will be linked with Saving Bank Account.
● The rate of interest applicable on this SB account will be Zero.
● Under the scheme, the borrower shall have the option to deposit all his savings in the linked
SB account to avail maximum benefit of interest in the Home Loan account.
● Any credit available in the linked SB a/c at the end of the day will be counted for credit in
linked Home Loan account. Consequently, the borrower will get the benefit of interest amount
reduction in the Home Loan account to the extent of daily outstanding credit balance in the Savings
Bank account.
■Facilities available for linked SB account: -- Balance in SB account is available for drawal on
demand. Hence, borrower is eligible for Cheque book facility, ATM cum debit card, internet
banking facility, mobile banking facility etc. as per normal Savings Bank rules. Charges for cheque
book, ATM card etc will be as
applicable in Savings Bank accounts.

●New Savings Bank account will be opened in separate scheme code (even if the borrower is
maintaining another SB account as per normal scheme) and will be linked to existing Home Loan
account.
● The Home Loan account may continue in the existing scheme code itself.In such a case, branch needs
to link the new SB account to existing home loan account.
● A suitable request letter to be obtained from the borrower/s to convert existing Home Loan
account to Baroda Home Loan Advantage.
Rate of Interest:
Loan amount upto Rs.75 Lacs : ROI as applicable to regular Home Loan
Above Rs.75 Lacs : 0.25% over the ROI as applicable to regular Home Loan.
Security Documents:
■ Term Loan Agreement for Home Loan (LDOC . 23A) as in case of Regular Home Loan .
■ Agreement for .Baroda Home Loan Advantage.- for linking Savings Bank account . As per Annexure
. II.
■ Other usual documents as in case of regular Home Loan.
Other guidelines:
●The actual interest debited in the Home Loan account is to be considered for issuance of interest
certificate for the purpose of income tax. The principal component for income tax purpose also to
be calculated on the basis of actual amount credited in the Home Loan account (as per extant guidelines).
● All other guidelines/ product features of regular Home Loan to Resident Individuals/
NRIs/PIOs and Home Loan to staff under public scheme as the case may be will be applicable.
● The balance available in the linked savings bank account will NOT be counted as CASA
Deposit. To achieve this, the scheme will be opened under SBA, but the GL code of this SBA will be
that of HL GL Code. Branches can open the new SB account with zero balance.
● Therefore, the balance of Home Loan account and linked savings SB account will be netted for
the purpose of reporting including for ASCROM purpose.

Baroda CRE Home Loan.
■As per RBI guidelines, Bank‘s exposure to third dwelling unit onwards to an individual will be treated as
CRE (Commercial Real Estate) exposure. CRE exposure to the extent secured by Commercial Real Estate
attracts risk weight of 100%. (Risk weight for regular Home Loan is – Upto Rs.75 Lacs- 50%; above Rs.75
Lacs-75%). Provision on standard CRE Home Loans to be made at 1% instead of 0.40% for regular Home
Loans.
In terms of above guidelines, Home Loan for third dwelling units onwards to an individual is not being
considered under our regular Home Loan scheme of Retail credit.
■Rate of Interest --0.25% over applicable rate on normal Home Loans.
■Service Charges -Same Unified processing charges as applicable for Normal Home Loans.
■Credit Rating Credit rating to be done as per Home Loan Model under Retail Rating Models.
■Margin/Promoter s contribution ---Same margin norms applicable for normal Home Loans.
■Maximum Period Maximum period will be same as applicable to normal Home Loans.
Baroda CRE Home Loan.(advantage)
Rate of interest: Up to Rs. 75 lacs : 0.25% over applicable rate on normal Home Loans
Above Rs.75.00lacs : 0.50% over applicable rate on normal Home Loans
Credit Risk Guarantee Fund Scheme for Low Income Housing (CRGFS)
The Ministry of Housing and Urban Poverty Alleviation, Government of India, has established a Credit
Risk Guarantee Fund Trust for providing guarantee in respect of low –income housing loans. A Credit Risk
Guarantee fund Scheme for low income Housing (CRGFS) has been launched by the Government of India
on 31st October 2012, which will be managed by the national Housing bank.
Under the scheme, the trust will provide credit risk guarantee to the lending institution against their
housing loans up to Rs. 5.00 lakh granted to the borrowers in the Economically Weaker Section (EWS)?
Lower Income group (LIG) categories in urban area without requiring any collateral security and /or
third party guarantee. The extent of Guarantee Cover to be provided under the scheme is 90% of the
amount in default in respect of loan amount up to Rs.2.00 lakh and 85% of the amount in default for
housing loan above Rs.2.00 lakh and up to Rs. 5.00 lakh. Our Bank has executed a MOU with the National
Housing Bank on 4th March 2013 for participating in CRGFS.
Eligibility: - New Borrowers in EWS/LIG category of the population who are seeking individual housing
loan not exceeding a sum of rs.5.00 lakh or such amount as may be decided by the Trust from time to
time and a housing unit size up to 430 sqft carpet area and to which housing loan has been provided
without any collateral security and/or third party guarantee. Eligible borrowers, as defined above,
forming a group or housing society of at least 20 members, shall also be eligible under the scheme.
(Refer Circular No. BCC:BR:105/269 dated 28.06.2013). The trust shall cover Housing Loans sanctioned
to new eligible borrower in the low income housing sector in urban areas for Housing Loans not exceeding
`5.00 Lacs after entering into an agreement with the Trust, with out any collateral security and/or third
party guarantees. (Our Bank has executed MOU with the National Housing Bank on 04.03.2013 for
participating in CRGFS)
Extent of Guarantee:-
Housing Loan by individual Borrowers- up to Rs. 2 lakh or such amt. decided by the Trust from time to
time. 90% of the amount in default subject to the celling of 90% of the sanctioned housing loan amount
Above Rs. 2.00 lakh and up to Rs.5.00 lakh or such amount as decided by the Trust from time to time.
85% of the amount in default subject to ceiling of 85% of the sanctioned housing loan amount.
Guarantee Fee: - One time Guarantee fee at the Rate of 1.00% of the total loan amount shall be paid
upfront to the Trust within 30 days from the date of first disbursement of housing loan or 30 days
from the date of demand advice of guarantee fee whichever is later or such date as specified by the
Trust.The Guarantee fee will not be charged from the beneficiary as an specified by the trust.
Within the period of 24 months after the last disbursement.
Lock-in Period:-No claim can be made to the trust for settlement
BARODA ASHRAY
(Reverse Mortgage Loan)
PURPOSE:
To supplement the cash flow stream of senior citizens in order to address their financial needs by way
of mortgage of self-occupied property (house / flat).
TYPE OF FACILITY:
Combination of monthly annuity payments, and Lump sum payments for up-gradation/ renovation/home
improvement/ extension of residential property. Lump sum payments for medical / other emergencies/
exigencies of the family Lump sum payment will be subject to maximum 10% of the total Loan limit
assessed.
NATURE OF FACILITY: Term Loan.

AREA COVERAGE: All domestic branches.
ELIGIBILITY:
1. Should be Senior Citizen of India, above 60 years of age.

2. Married couples will be eligible as joint borrowers provided one of them is above 60 years of age
and spouse is not below 55 years of age at the time of application.
3. Should be the owner of a residential property (house or flat) located in India in his/her own
name.
4. Residential property should be used as permanent primary residence (fully self occupied
property).
Ex-staff members shall also be eligible to avail loan under the product.
ELIGIBLE END USE OF FUNDS:

1. Up gradation, renovation and extension of residential property.
2. Home improvement, maintenance
3. Insurance of residential property.
4. Medical, emergency expenditure for maintenance of family.
5. For supplementing pension / other income.
6. Repayment of an existing loan taken for the residential property to be
Mortgaged.
7. Any other genuine need.
Loan amount will not be used for speculative, trading purposes.
MAXIMUM AMOUNT:
The maximum loan amount including interest for entire life shall be restricted to Rs. 1 crore, subject to
the margin of 20% on present market value of the property.
As an exigency arrangement, the borrowers may be counseled to keep 5 % of limit assessed for medical
/ any other unforeseen financial requirements in entire life span. In case of any lump sum payment, the
annuity needs to be recomputed after giving effect of the interest on such amount.
However, annuity will be computed considering the life expectancy of 80 years (treating the loan tenure
of 20 years), but initially payments shall be made for 15 years and if any of the borrowers survives, the
loan may further be extended for next 5 years and accordingly, annuity may be disbursed for next 5
years.
RIGHT TO RESCISSION:
The borrower(s) shall be given 7 business days to cancel the transaction, the right of rescission. If the
borrower(s) does not intend to avail the loan, processing charges may be waived.
However, if loan amount has been disbursed, the entire loan amount will need to be repaid along with
applicable interest.
DISBURSEMENT / TENOR OF LOAN:

1. The amount will be directly disbursed to the borrower/s in monthly / quarterly / half-yearly /
annual installments.
2. If loan is also considered for repayment of existing loan raised on the security of the property
from any institution, the payment of such amount shall be directly paid to the Bank / FI concerned.
3. Directly pay the property tax or hazard insurance
Premium.

4. Lump-sum payment to the borrower/s directly on account of illness of the borrower / family
member, home improvement, maintenance, up-gradation of house and any other exigency requirements.
OPTION TO ADJUST PAYMENTS:

The Bank shall have the option to revise periodic / lump sum amount at the interval of every 5 years
based on valuation of the property.
Borrower shall be provided with an option to accept such revised terms and conditions for furtherance
of the loan.
REPAYMENT OF LOAN:
The loan shall become due and payable only when the last surviving borrower dies or would like to sell the
home / permanently moves out of the home for aged care to an institution or relatives.
―Permanent move‖ shall generally mean that neither the borrower nor any co-borrower would be living in
the house continuously for one year or do not intend to live continuously.
1. The loan will, as such, become due for recovery and payable after death of the last surviving
spouse.
2. Settlement of loan, along with accumulated interest, to be met by the proceeds received out of
sale of residential property.
3. The borrower(s) or his/her/their estate shall be provided with the first right to settle the loan
along with accumulated interest, without sale of property. A reasonable period of 2 months may be
provided when repayment is triggered, for house to be sold.
4. Surplus if any, remaining after settlement of the loan with accrued interest, shall be passed on to
the estate of the borrower.
FORECLOSURE:
The loan shall be liable for foreclosure due to occurrence of the following events of default.
1. If the borrower has not stayed in the property for a continuous period of one year.
2. If the borrower fails to pay property taxes or maintain and repair the residential property or
fails to keep the home insured, the Bank reserves the right to insist on repayment of loan bringing the
residential property to sale and utilizing the sale proceeds to meet the outstanding balance of principal
and interest.
3. If borrower(s) declare/s him / her / themselves Bankrupt.
4. If the residential property so mortgaged to the Bank is donated or abandoned by the
borrower(s).
5. If the borrower(s) effect changes in the residential property that affect the security of the
loan for the Bank viz. renting out part or all of the house; adding a new owner to the house‘s title;
changing the house‘s zoning classification; or creating further encumbrance on the property either by
way taking out new debt against the residential property or alienating the interest by way of a gift or
will.
6. Due to perpetration of fraud or misrepresentation by the borrower(s).
7. If the government under statutory provisions, seeks to acquiring the residential property for
public use.
8. If the government condemns the residential property (for example, for health or safety reasons).
 RATE OF INTEREST:- MCLR+SP+ 1.75%
SECURITY:
Simple / Equitable mortgage of the Residential property.
Commercial property will not be taken as a security under the product.
TENURE: 15 years. The tenure may further be extended till survival of the borrower/s subject to the
advance value of the property.
PROCESSING CHARGES:
0.20% subject to maximum of Rs. 10,000/- (one time) + applicable Service Tax.
VALUATION OF PROPERTY:
The property is to be valued by Banks / Government approved valuer as per extant guidelines, at the
time of considering the facility.
Subsequently, the property to be revalued at the interval of every five years.
AGE OF BUILDING TO BE MORTGAGED:

1. The age of building should not exceed 40 years.
2. Building more than 40 years old may be accepted as security, subject to approval of Regional
Head, who will ascertain structural soundness of the building by obtaining opinion and certificate from
approved engineer, about structural soundness of the building and its residual life.
INSURANCE:
Insurance of the residential property mortgaged (cost to be borne by borrower).
MAIN DOCUMENTS REQUIRED TO BE SUBMITTED BY THE APPLICANT:

1. Documents relating to KYC norms.
2. Original title deeds of the property offered for mortgage.
3. Latest maintenance, Water Tax, Municipal Tax and any other such taxes paid receipt (No taxes
should be in arrear, while considering the loan).
4. No objection letter from Co-Op Society.
5. Permission to create Equitable Mortgage from society
6. Confirmation of society that Bank‘s lien on society records is noted.
DOCUMENTATION:
Loan agreement.
Deed of Simple Mortgage / Equitable Mortgage.
Declaration from the Borrower / s.
LEGAL OPINION ABOUT TITLE DEEDS:

1. Legal opinion to be obtained from Bank‘s approved advocate.
2. Actual Legal fees to be borne by the borrower.
OTHER CONDITIONS:
1. The incumbent/s should have clear title indicating the Ownership of the property.
2. In case of lease hold property, residual period of lease should be at least equal or more of the
difference of present age of the borrower/s and normal life expectancy age of 80 years plus 5 years.
3. In case of income tax payee, it is to be ensured that no income tax is in arrear at the time of
sanction of the loan, once in a year thereafter.
4. Application form as per Circular.
5. No pre payment charges for full / partial pre-payment of the loan at any time.
BARODA MORTGAGE LOAN to Resident Indians/N.R.I
PURPOSE:
For any legitimate purpose except for speculations.(Proposals from Persons involved in Real estate
developments, property dealers/brokers, share/stock brokers not to be considered)
TYPE OF FACILITY:
Overdraft with reduction of limit in a phased manner.

Term Loan
ELIGIBILITY:
Salaried Employees / Professional, Self Employed & Others who are income tax assessee for last 3
years. (Break in service can be allowed up to a maximum period of 3 months)
Age: Minimum: 21 years. Maximum : 60 years
The Customer age + Overdraft / Loan tenure should not exceed 65 years.
Minimum gross annual income : Rs. 300000/-
Proposals from persons involved in real estate Developments, property dealers/Brokers, share/stock
Brokers and persons engaged in speculative activities should not be considered
N.R.Is is not eligible for overdraft.
LIMIT:
Minimum: Rs.2.00 Lacs

Maximum: (For all category of borrowers):
▪ Metro branches : Rs.10.00 Crores
▪ Urban branches : Rs.5.00 Crores
▪ Semi Urban branches : Rs.3.00 Crores
▪ Rural branches : Rs.25 Lacs
(Subject to income criteria, repayment capacity and advance value of the property offered as security –
the value of immovable property to be considered for calculating the margin should be Market value or
the Distress sale value, whichever is lower)
Note: For loan to Professionals maximum limit shall be

Rs. 100 lacs.
INCOME CRITERIA:
Salaried:
GMI up to Rs.75,000/- : 30- times of GMI
GMI above Rs. 75,000/- upto Rs.3.00 Lacs : 48- times of GMI
GMI above Rs.3.00 Lacs : - 60- times of GMI
Others:
GAI Up to Rs.5 Lacs : 5- times of GAI
GAI above Rs.5 Lacs upto Rs.8 Lacs : 6- times of GAI
GAI above Rs.8 Lacs : - 8- times of GAI

For Salaried Persons: Average of last 3 months Gross Monthly Income (GMI).
For Others: Average of last 3 years Gross Annual Income (GAI).If agriculture/ any other regular
income is declared in the IT return,the same can be considered for eligibility.
Note:
Income of co-applicant/s can be combined for higher eligibility.However, number of co-applicants whose
income is considered foreligibility to be restricted up to -3-. If the income of co borrower/s is
accepted for the purpose of addition of their income to the income of principal borrower for arriving
higher eligible limit, sustainability of income of coborrower/s has also to be ensured and assessed in the
same line of salaried/non-salaried/agriculturist etc as the case may be. In case of Agriculturists who are
predominantly dependent on agriculture and not required to file income tax returns, their income may be assessed
by obtaining latest income certificate from the local competent revenue authority.
Income of all the joint owners of the property who are co-borrowers can be clubbed.
The facility can be considered against property to be mortgaged in the personal name of borrower or
his/her close relatives viz. spouse, parents, son, daughter, brother, sister, brother‘s wife who should
stand as a co-borrower.
If the income of co borrower/s (i.e, close relatives viz.spouse, parents, son, daughter, brother, sister,
brother‘s wife) is accepted for the purpose of addition of their income to the income of principal
borrower for arriving higher eligible limit, sustainability of income of co-borrower/s has also to be
ensured and assessed in the same line of salaried/nonsalaried/agriculturist etc as the case may be.
- The income mentioned in the certificate must be assessed properly taking in to consideration land

holding of the Agriculturist, area of land actually being cultivated by him, cropping pattern and acreage
under different crops together with- number of crops harvested in a year depending on availability of
irrigation facility etc. The assessmentof income so arrived must be properly recorded with justification
in the appraisal note.
In case, the income of a joint-owner/s of property, if any, is not considered for eligibility, he/she can
still be made as a coapplicant.In such cases, upper age criteria/ employment criteria will not be
applicable for these co-applicants.
REPAYMENT CAPACITY:
All category of borrowers:
▪ GMI up to Rs.75,000/-: 50%
▪ GMI Rs.75,000/- to Rs.3.00 Lacs: 60%
▪ GMI above Rs.3.00 Lacs: 70%
For Salaried Persons: Average of last 3 months GMI (Gross Monthly Income).
Deductions to be considered from the last Month‘s GMI (for salaried persons) or Last year‘s Annual Income (for
others)
- Deductions include Income Tax, PF, Professional Tax,EMIs of existing borrowings and other
deductions, if Any - In case of overdraft, repayment capacity norms should be applied as if a Term Loan
is sanctioned for 10 years.
MARGIN:
40% on Realizable Value of all type of the following immovable properties:
(i) Residential (House / Flat) or Commercial property (Building /Land & Building).
and/or
(ii) Plot of land (not agricultural land) allotted / purchased from any Development / Government Authority
and/or
(iii) Plot of land (not agricultural land) and not allotted / purchased from any Development / Government Authority.
(To accept the security without Deviation)
Note:
If the property is purchased within last -3- years, the Registered Value should be considered. In case plot of land,
it should be demarcated/ identifiable by boundaries.
VALUATION OF PROPERTY;
To be valued by Bank‘s approved valuer. In case of Limit above Rs.1.00 Crore, 2nd valuation of the property also to
be obtained and to be satisfied upon. The lower of the two valuations to be considered while Calculating the Limit.
SECURITY:
Equitable mortgage of :
- Residential (House/Flat) or commercial property (Building / Land and Building)
(or)
- Plot of land allotted/ purchased from any Development Authority. (The allotment/ sale of
plot/land by such development authorities should not contain any clause stipulating fixed time limit for
construction of house/commercial building)
- Loan/overdraft against Tenanted property should not be considered except in case where the property
is given on lease to PSU, Reputed Govt/ Semi Govt Enterprises, Large Corporates, Banks, Financial
Institutions & Insurance companies.
THIRD PARTY GUARANTEE:
In case of resident:
No third Party Guarantee is to be taken in case of resident loan.
In case of NRIs:
If spouse / other family members are residing in India, personal guarantee of one of them, else third
party guarantee of a resident Indian individual having adequate worth.
REPAYMENT PERIOD:
Term Loan : -120- months
Overdraft : -12- months subject to annual review.
In case of Overdraft, repayment capacity norms should be applied as if a Term Loan is sanctioned for a period of -
144- months.
Moratorium Period: maximum 03 months (for Term Loan)

Interest to be recovered separately as & when applied in the account during moratorium period.
For Agriculturists – To be fixed as annual/ Half yearly repayment for principal and interest considering
the harvesting pattern and / or other sources of income.
In case of Overdrafts:
- Minimum annual turnover in the account should be at least 25% of the limit. - Wherever it is observed
at the time of review that stipulation of annual turnover is not complied with, the limit should be
reduced annually @ 10% every year - Maximum period of overdraft: 10 years.
- Reduction in operative limit proportionately by end of each year, synchronizing with review of the
account.
- Alternatively branch may explore the possibility of converting the overdraft facility into term loan and
fix EMI for recovery of the balance amount.
- The facility may be continued without any condition of reduction till the maximum age specified above,
if desired by the borrower, subject to:
- Annual review & satisfactory conduct of the account
- Minimum annual turnover in the account is at least 25% of the limit.
- With a view to take care of the periodical reduction in the operative limit in case of Overdraft facility,
following clause be added in the loan application and sanction (at the time of initial sanction / review of
the facility)
- ―The Bank shall have the right to progressively reduce the limit of overdraft sanctioned hereby every
year/ month from time to time during the availment of the OD limit.However, it is agreed and
understood that such commitment for progressive reduction in the overdraft limit is and will be without
prejudice to the rights of the Bank to call for accelerate and demand repayment of entire outstanding
amount in overdraft limit at any time and from time to time‖
- Interest to be recovered as and when applied in the account.

Unified Processing Charges-
Loan:
1% with Minimum Rs. 1000/- and Maximum Rs.1,50,000/- plus Service Tax.
Overdraft:
Unified Processing Charges shall be levied at the time of Sanction/ Review @ 0.35% plus service tax
(Minimum Rs.1000/- and Maximum Rs.75,000/- plus service tax)
- Processing Charges mentioned above are applicable to Loan/ Overdraft Limit up to Rs.3 Crore, which is
the maximum ticket size as per the scheme. However, in certain cases, on the recommendations of the
Regions/ Zones, we are approving deviations for sanction of Loan /Overdraft Limit under the scheme
beyond Rs.3 Crore. In such cases, Processing Charges on limit exceeding Rs.3 Crore be levied on pro rata
basis at the above rates.
VALUATION OF PROPERTY:
The property being accepted as security should be got valued by our Banks approved valuer or Govt.
approvedvaluer as per extant guidelines at the time of considering the facility.
- In case of properties acquired within last -3- years,amount of registered sale deed should be taken as
valueof property. (In such cases fresh valuation may be dispensed with if the sanctioning authority is
satisfied with registered value).
- But for any reason, if the present Market Value is higher than the registered value (registered within
last 3 years) it requires prior permission from Regional Authority to accept the present Distress Sale as
value of property.
Regional authority need not refer this to BCC for approval.
- Similarly, if the present Market Value is lower than the registered value (registered within 3 years),
the present Distress Sale Value of the property is to be accepted as the value of the property.
INSURANCE:
Insurance of the property mortgaged ( cost be borne by borrower ) for full value excluding :
Cost of Land in case of constructed property The plot of Land
LENDING POWERS:
Sanctioning authorities up to Grade / Scale III are authorized to sanction facilities up to Rs. 25 lacs and
Authorities under SMG/S IV are authorized to exercise normal DLPs for sanction of limits under the
scheme.
ACTIVITY CLEARANCE: to be obtained from Regional Heads for facilities upto Rs.3
Crores and for facilities beyond Rs.3 Crores Zonal Heads are authorized to grant Activity clearance.
Retail Loan Factories have been kept out of purview of activity clearance.
FREE CREDIT CARD:
Above Rs. 2 lacs and up to Rs. 5 lacs :Paras International

Above Rs. 5 lacs :Exclusive
MAIN DOCUMENTS REQUIRED TO BE SUBMITTED BY THE APPLICANT:
I.T Returns for past 3 years

In case the overdraft amount exceeds Rs. 5 lacs copy of Latest Income Tax Assessment Order.
Form No 16 along with salary certificate from the Employer.
Original title deeds of the property offered for mortgage
Latest maintenance, Water Tax, Municipal Tax and any other such taxes paid receipt.
Non encumbrance letter from Co-op Society.
Permission to create Equitable Mortgage from society.
Confirmation of society that Bank‘s lien on society records is noted.
Last 6 months statement of accounts of Main Bank account in case main account is not with the Branch.
TAKE OVER OF MORTGAGE LOAN ACCOUNTS FROM OTHER BANKS:
Mortgage loan taken from other banks / financial institutions can be taken over by following the extant
guidelines in respect of takeover of borrowal accounts
OTHER CONDITIONS:
In case of NRIs:
- The repayment of the loan may be made by debit to NRE / FCNR / NRO accounts of the non-resident
borrowers or out of inward remittances by the borrowers.
- Close relatives of the borrower in India may also repay the installments loans, interest and other
charges, if any, through their bank account directly to the borrower's loan account.
- In terms of RBI guidelines, it is to be ensured that the proceeds of rupee loan are not utilised for any
of the following activities:
- The business of chit fund, or Nidhi Company, or Agricultural or plantation activities or in real
estate business, or construction of farm houses,or Trading in Transferable Development Rights
(TDRs), or Investment in capital market including margin trading and derivatives.
An undertaking to this effect must be obtained and kept on record.
Detail guidelines as per circular- BCC:BR:106/383 dt -01.09.2014.
LOAN AGAINST FUTURE RENT RECEIVABLES
PURPOSE:
General Business / Personal Needs
(Except for speculative or any other activity restricted by RBI / Govt)
ELIGIBILITY:
Owners who have let out or propose to let out their premises Wherein Bank has considered loan also
against uncertain period of lease to reputed Companies / MNCs / Banks / Multinationals / Public Sector
Undertakings /Established Commercial Organizations, Institutions / Govt., Quasi Govt. Departments etc.
And lords of Bank of Baroda branch / office premises / residential flats, houses leased out to Bank of
Baroda.
Note: Exposure must be under commercial real estate segment as per extant guidelines of RBI / our
Bank from time to time.
LIMIT & MARGIN:
55 % of rent (net of TDS, advance rent, security deposit) due and receivables, for the ***unexpired
certain period of lease and uncertain period of lease ( optional period ) subject to : ( this is for Scheme
under CRE: For Non CRE- unexpired certain period of lease)
RATE OF INTEREST -
Minimum amount of Loan: ` 25 Lac
For Landlord of Bank of Baroda Premises: No minimum limit
Maximum exposure for Single Borrower: ` 200 crores
Maximum exposure for Group Borrower: ` 500 crores
Maximum eligible limit to be fixed considering the unexpired certain lease period and uncertain period of
lease (Total option & certain period of maximum 10 years)
For the period of computation of quantum of rent receivables, the option period to be taken into
consideration should not exceed 1/3rd of the certain period.
REPAYMENT:
Loan is to be repaid in Equated Monthly Installments (EMI) with a maximum period of 10 years or
unexpired certain period of lease and optional period of maximum next 10 years, whichever is less. The
maximum rental period (Including the certain and optional period) should be 10 years. (For CRE)
Note:
Cash flow generation of the borrower is to be kept in mind, while proposing repayment schedule.
Ballooning / Accelerated repayment, if there is increase in lease rental during the tenor of loan.
SECURITY:
For Loans up to Rs 5.00 lacs – Assignment of future rent receivables and third party guarantee
acceptable to the Bank. Such loans should be classified as ‗UNSECURED‘ and sanction should be as per
discretionary lending powers for unsecured advances.
For Loans above Rs 5.00 Lacs –
In addition to the assignment of future rent receivables, mortgage of the leased properties plus any
other acceptable security, value of which should be at least 1.25 times of the loan amount. [The valuation
should be as per the current market price of the property, which is to be mortgaged, as assessed by a
certified valuer].
Tripartite agreement amongst the Bank, the borrower and the tenant / lessee providing for payment of
the rent directly to the Bank
Note: In normal circumstances, mortgage of lease hold property (whose future rent is assigned) will be
taken as security.
Authority for allowing deviations: if for exceptional reasons mortgage of leasehold property (whose
future rent is assigned) is not available as security, other acceptable security may be taken with the
approval of next higher authority, the value of which should be at least 1.25 time of the loan amount.
Authority for allowing deviation ; Wherever Tripartite agreement is not feasible such as in the case of
Government Department / Public Sector Units / Multinational Companies suitable letter from borrower

for collecting rent directly to be obtained and lodged with lessee and undertaking from the lessee to pay
such rent direct to Bank should be obtained.
LEASE AGREEMENT:
Loan should be given only when properties are leased under registered lease deeds. (Registration of
lease deeds is compulsory)
In case rent agreement is on ‗leave and license‘ basis, the agreement should be vetted by Zonal Legal Cell
and their suggestions, if any, to be incorporated in the final ―leave and license‖ agreement to be
executed and registered.
PROCESSING FEE (INCL. DOCUMENTATION FEE):
Upto Rs 10 Crores: 0.50% of loan amount subject to Maximum of Rs 5 Lacs.
Above Rs 10 Crores: 0.50% of loan amount subject to maximum of Rs 50 Lacs
The above charges are to be levied once only at the time of sanction and are exclusive of service tax.
No processing charges for review of facility unless there is change in terms of original sanction.
Actual stamp charges, valuation charges of Immovable property, insurance premium & legal opinion fee
will be borne by the borrower and has to be recovered by the branches upfront.
UPFRONT FEE:
0.50% of the loan amount subject to maximum of ` 50 Lacs at the time of initial sanction.
OTHER CONDITIONS:
Certified copies of Lease Deed, Rent Agreement under ―Leave and License‖ Scheme, Tripartite
agreement, Letter of authority and undertaking from tenant / lessee to collect rent directly by the Bank
are to be got vetted by the Legal Department / Bank‘s Legal Advisor beside scrutiny of title to property
for 30 years by Bank‘s Legal advisor to be obtained .
Zonal Authorities are empowered to relax rate of interest up to BPLR for the proposal falling up to their
powers.
Insurance for full market value of the property to be mortgaged with Bank Clause.
Takeover norms given in Domestic Loan Policy are not applicable for takeover of loan A/Cs of other
Banks for this scheme. However following norms should be should be strictly adhered :
Accounts with existing lenders should be under the category of ―Standard Assets‖
Satisfactory report from the existing Bank / FI and / or satisfactory conduct of account as per latest
statement of account.
There should not have been any reschedulement / restructuring in the account during last two years.
Credit rating is to be carried out as per the extant guidelines of the Bank.
Activity clearance is required and Zonal Head is authorized up to their DLP and likewise GM (Corporate)
/ ED/CMD for all other cases within their DLPs.
Minimum FACR should be 1.25 times.
BARODA TRADERS‘ LOAN

(Previously named as BOBVYAPAAR)
TYPE OF FACILITY: Overdraft / Loan

ELIGIBILITY:
All persons engaged in trade of any commodity / goods not prohibited by law or opposed to public
interest. Individuals, Firms, Pvt. Ltd. Co; Proprietorship and partnership concerns engaged in trade,
Registered Co-op. Societies are also eligible.
The credit facility may be considered for traders who are established in their line of business
preferably for 2 years.
For a partnership firm, PBT will be considered after adding remuneration to partners and interest on
partner‘s capital.
Trading units established by our existing customers with satisfactory dealings or near relatives, even if
these are established for less than 2 years.
Traders units of non-customers having less than 2 year‘s establishment, with the prior approval of
Regional authorities.
HUFs & Public limit co. is not eligible.
CIBIL verification for Proprietor / partners / directors to be carried out. (Consumer Bureau – CIBIL Trans Union
Score under version-1).
Cut Off on CIBIL score will be at 725.
For Partnership Firm or Pvt Ltd Company, all the partners / directors should have minimum CIBIL ‗Cut
Off‘ score for considering fresh exposure Score 675 to less than 725: Deviation decision with RMCC.
Less than 675: Deviation decision with ZOCC deviation
(-1) or (0): Can be considered by the sanctioning authority with proper justifications.
Credit Card default of small amount (i.e. less than Rs.10, 000/-) can be reviewed by the respective
authority while considering deviation in Bureau Score.
In case of multiple deviations in Bureau score which are to be considered at various levels (i.e, one at
RMCC & another at ZOCC), all the deviations in Bureau score to be considered at higher level.
PURPOSE:
Working capital requirements.
b) Development of shop (e.g. purchase of equipment, P.C., air-conditioner, furniture etc. but not for
purchase of shop), for need based requirements subject to a maximum of 25% of the working capital
limit sanctioned.
c) Non fund based facilities like BG & LC within the limit based on value of securities.
Internal rating Cut off: Limits up to Rs.2.00 Crores – BTL Rating: BTL-6
Limits above Rs.2.00 Crores - BOBRAM Rating: BOB-6
AMOUNT:
Minimum: (for fresh exposure)
Rs.2.00 Lacs (Rural /Semi Urban Branches)

Rs.5.00 Lacs (Urban/Metro Branches)
(Existing accounts with limits less than the minimum stipulation can be continued with the facility)
Maximum:
Metro branches: Rs.10.00 Crores
Urban branches: Rs.5.00 Crores
Semi Urban branches: Rs.3.00 Crores
Rural branches: Rs.1.00 Crores
ASSESSMENT OF WORKING CAPITAL:

Advance value of collateral security Or 20% of the projected annual sales subject to verification of
sales tax returns of previous year, Whichever is less. Any new sanction or renewal of existing facility to
bedone only after getting & verification of IT/ST/VAT statements. However, if the business unit is not
under the requirement of VAT return / Service Tax return / Audited Balance Sheet, minimum 60%
turnover as reported in the last Balance Sheet must have been routed through operative account. If the
turnover is not justifiable with the account statement, sanctioning authority has to satisfy itself and
justifications to be mentioned in the Appraisal.
MARGIN:
10% on Bank‘s own FDR.
15% on surrender value of LIC policies, NSCs, and Govt. Bonds.
50% on approved shares / bonds
40% on immovable property as per recent valuation report. If the property is purchased within last -
3- years, the registered value to be accepted as the market value.
REPAYMENT:
Overdraft: 12 months subject to annual review.
Loan: Maximum 60 months (depending on repayment capacity)
Age of property should not be more than 25 years old. However for properties, which are older than 20
years but not more than 25 years, branch is to ascertain structural soundness of the property by
obtaining an approved engineer's certificate, certifying that structural soundness as well as residual life
of the building should be at least 5 years more than the repayment period of the loan.
For dwelling units which are older than 25 years, Regional Head may authorize such cases on selective
basis, subject to, ascertaining structural soundness of the building by obtaining an approved engineer‘s
certificate, certifying the structural soundness as well as residual life of the building should be at least
five years more than the repayment period of the loan.
As regard overdraft facility secured by immovable property.
- Building less than 25 years old – guidelines applicable to general advances to be followed.
- Older than 25 years - the branch will be required to carry out inspection of the property every
year at the time of review of facility and obtain structural soundness report from architect every 3rd
year along with valuation of property.
In case, any defect is observed during inspection of the security or in architect's report, branch will be
required to ensure substitution of the security having requisite value immediately or ensure liquidation
of the facility at the earliest but not later than 12 months period in any case.
SECURITY / DOCUMENTATION:
D. P. Note
Letter of Continuing Security
Hypothecation of Goods (Where ever applicable)
General Form of Guarantee in case the immovable property charged to bank is in the name of 3rd party.
Under taking from borrower to exclusively deal with our Bank. Tangible collateral securities in the form
of mortgage of land (not agricultural land) and buildings, NSCs, our Bank‘s FDRs, Govt. Bonds, LIC
policies (surrender value), approved bonds. Valuation of property to be done by Bank/Govt. approved
valuer and valuation to be done once in 3 years.
Property to be mortgaged must be in the name of either:--
Borrower
Proprietor, Partner, Director
Close relative of borrower who should stand guarantor.
Third party property provided credit facility is for Rs. 1 lac and above
Credit Rating: Credit Rating is to be done at the time of sanction / review of the account. Fresh
advance can be granted only to the applicants securing minimum credit rating of BTL-6 under the new
Credit Rating Model applicable for limits upto Rs.200 lacs hosted on LAPS. Facilities of more than
Rs.200 lacs shall continue tobe rated on BOBRAM.
(New Credit rating sheet is to be used as per circular no BCC: BR: 104:404 DT 10th Nov 2012))
Take Over Norms: Current Ration Min 1.17:1;
Debt Equity Ratio: Max; 6:1
Besides other norms as per circular no BCC: Br: 104:605
DT 27th Aug 2012
Rate of Interest:
For BTL-1/BOB–1 to BTL-4/BOB–4 rated accounts: MCLR -1 year + Strategic Premium + 1.50%
For BTL/BOB – 5 & BTL/BOB – 6 rated accounts: MCLR -1 year + Strategic Premium + 2.00%
For below BTL/BOB – 6 rated accounts: MCLR -1 year + Strategic Premium + 2.50%
No fresh exposure below BTL/BOB-6
Processing /Service Charges: Fund Base Limit: Unified service Charges: 0.35% Minimum- Rs.1000/- +
Service tax. (But no maximum Limit Chargeable at the time of fresh sanction as well as at the time
of each review
OTHER TERMS & CONDITIONS:
Undertaking from the borrower exclusively to deal with our bank.

Stock statements to be obtained only once in a year, i.e. as of 28th February on or before 10th of March
and inspection be conducted and report to be kept on record.
Credit rating required as per extant guidelines.
Declaration on annual sales, supported by Returns / Assessment of Sales Tax to be obtained and kept on
record at the time of annual review. Copy of latest sales tax-returns to be obtained with application
form, in case of units having sales of more than Rs. 40 lacs per year.
Obtaining insurance cover may not be a condition for sanction of the facility. However branch may
counsel their borrowers to have the stock insured in their own interest at their cost.
Inspection to be conducted once a year.
Obtaining of Balance Sheet and P/L account is dispersed with. However, declarations of annual sales
supported by Returns / assessment on sales tax / income tax, etc. are obtained and kept on record at
the time of annual review.
Pre-sanction inspection is to be carried out and report to be kept on record.
Parties to undertake that they do not owe any overdue statutory dues like Sale-Tax, Income Tax,
Corporation Tax, Professional- Tax, etc. And have obtained/renewed licenses from concerned authorities
required for trading in the merchandise/goods.
Valuation of immovable property offered as security is to be done by Bank / Govt. approved valuer.
Valuation is to be done once in 3 years.
Branch to endeavour to display Bank‘s name as financier from publicity angle.
PRE PAYMENT CHARGES:
Pre closure within -12- months : 2%

Pre closure after 12 months : Nil
Baroda Traders Gold Card Scheme
TYPE OF FACILITY: - Overdraft
ELIGIBILITY: Individuals, Proprietorship & Partnership Firms, Private Limited

Companies and Registered Co-operative Societies engaged in trade of any commodity/goods and have
been sanctioned overdraft facility under Baroda Traders Loan Scheme above `25 Lacs and fulfilling the
following criteria;
1. Existing account in Standard Asset Category for last 2 years
2. No major inspection irregularity in the account
PURPOSE: To meet the emergent working capital requirement arising due

To peak season requirements, delayed payments by debtors, for tax payment, etc.
AMOUNT: Assessment of limit: The credit limit is to be considered as under:
20% of the sanctioned Baroda Trader Limit OR 70 % of realizable market value of immovable property
(including realizable market value set aside for sanctioning of regular Baroda Traders Limit), whichever
is lower.
In case of other securities like FDRs, Life insurance policies, NSCs, Government Bonds etc. 20%
of the sanctioned Baroda Traders Loan limit upto the residual portion of the advance value of
securities with sufficient margin.
MARGIN: As above
REPAYMENT: 12 Months - to be allowed on 3 occasions in a year for a maximum period of 2 months on

each occasion. However, there should be gap of 1 month between two drawls.
SECURITY / DOCUMENTATION:
Extension of equitable mortgage of property/ies mortgaged
i) D P Note – as per constitution of borrower
ii) General form of Guarantee – LDOC -33
iii) Letter of continuing security- LDOC-7
iv) Hypothecation of stocks (wherever applicable) - LDOC-17B / 17C
Note: Documents as above for Gold Card
Rate of interest: - 50 bps over applicable ROI to Baroda Traders Loan Overdraft facility.
Credit Rating: - Minimum BTL – 4 for limit up to `200/- Lacs including

Proposed limit under Baroda Traders Gold Card.
Obligor rating of minimum BOB-4 for limit above `200/-Lacs.
Imp Note: Only two retail loans can be considered against property charged to the Bank exclusively for
Retail Loans, subject to availability of adequate residual value as advised vide Circular No. BCC: RM:
97/75 dated 14.11.2005.However powers for allowing second loan rests with the Regional Manager.
BARODA TRADERS LOAN AGAINST GOLD ORNAMENTS / JEWELLERY

This scheme has been discontinued by the bank w.e.f 23/05/2016 vide circular no; bcc:br:108:213 dt 12 th
May 2016.
BARODA ADVANCE AGAINST GOLD ORNAMENTS / JEWELLERY
Target Group: All individuals including staff and ex-staff members, being the true owner of the Gold
Ornaments /Jewellery. KYC guidelines must be strictly complied with, No third party
loan to be granted i.e. loan to be granted to immediate owner only.
Purpose: Any purpose other than speculation
Security: The loan shall be secured by pledge of min. 22 carat / hall mark jewellery / Gold coins.
Ornaments containing Gems and stones will not be accepted.

(The weight of the Gold Coin(s) does not exceed 50 grams per customer.)
BCC:BR:105/271 17.06.2013
Limit: Min Rs.0.25lac Max: Rs.10.00lacs
However max limit is to be fixed on the basis of per gram. Advance value of Gold as circulated by our
bank on Quarterly basis. 75% for loan upto Rs.3.00 Lacs and 65% for loans exceeding Rs.3.00
Lacs of the market value of the Gold
Ornaments/Gold Jewellery/ Gold Coins (specially minted and sold by Banks), assessed by Bank‘s
approved Valuer, offered as security Or
-The advance value calculated on the basis of circular issued by Rural & Agri Banking Dept, BCC and
revised from time to time, whichever is lower.
Margin: Up to loan of Rs. 3.00lacs: 25% on the present market value of the Gold Ornaments assessed
by the Bank‘s approved assayer. Ornaments containing gems and stones will not be considered as
security.
Above Rs.3.00lacs: 35% of above.
Period- Maximum 12 months

(Refer Circular No.BCC:BR:106/290 dated 07.08.2014 conveying recent RBI guidelines)
Rate of interest:
MCLR+SP+2%
Loan: for maximum of 36 months; Overdraft is not permitted
Unified Processing charges:

0.50% of loan limit minimum Rs.250/- plus service tax.
Documents /Papers:
1. Application Form meant for Baroda Traders Loan
2. Detailed appraisal Note
3. D P Note
4. Letter of Pledge cum Take Delivery Note
5. Letter of Installment
6. Letter of undertaking for retail Loans
7. Hypothecation of goods
8. Letter of authority to pay assaying charges to the assayer.
Other Conditions:
1. Gold ornaments / Jewellery /Gold Coins shall be valued by bank‘s approved Gold valuer/assayer in
the Branch Premises in presence of Branch Manager

/Officer and the borrower concerned and a certificate of valuation along with complete details of
quality and quantity of securities of Gold Ornaments
/Jewellery shall be kept on record. After assaying, the gold ornaments are to be put in a cloth bag
or thick polythene bag and sealed in presence of the borrower / inscribing their name thereon.
The details of the sealed packet containing name of borrower, details of securities and loan sanctioned
must be recorded in a register under a specific serial number allotted to the packet and thereafter
packet may be kept under joint custody. The assayer must bring his own metal stamp and the same may
be affixed on the jewel packet along with
The branch seal.
2. In case the Account turns NPA, method of recovery of Bank‘s dues will be the same as in the case of
―Baroda Advance against Gold Jewellery / Ornaments‖
3. Assayer‘s Charges have to be borne by the borrower and charges will be same as in the case of
―Baroda Advance against Gold Jewellery / Ornaments‖ i.e. Rs. 250 per lac.
4. KYC Norms to be strictly complied with.
5. Sanctioning Authority to ascertain and ensure that the person offering the Gold Ornaments as
security is the actual owner of the ornaments and to make record of this fact in the appraisal note.
6. As the gold is highly price sensitive, branch to ascertain the value of ornaments on Quarterly basis
and ensure that necessary margin is maintained. If required, limits may be reduced to maintain the
margin and borrower may be advised to restrict his drawings upto revised limit.
7. Branches to use the services of the Assayer already empanelled for ―Baroda Advance Against Gold
Jewellery/Ornaments‖ and charges to be paid @250/- per lac and in the multiples thereof, as applicable
for ―Baroda Advance Against Gold Jewellery/Ornaments‖
8. as per revised security norms, Gold coins (specially minted and sold by Banks) can now be accepted
as primary/collateral security.
9. Our Board at its meeting held on 02.03.2013 has waived the condition of getting insurance
cover against the security of Gold Ornaments/ Jewellery/ Gold Coins at the cost of the Borrower.
Detailed guide lines as per circular no Bcc/Br/102/264 20.09.2010 & BCC:BR:106/385 Dt- 01-09-2014.
EDUCATION LOAN - BARODA VIDYA
TARGET GROUP:
Parents of Students pursuing school education from Nursery to Standard 12th.
ELIGIBILITY:
Should be an Indian national residing in India. Student should have secured admission to a Recognized
school / High school / Jr. College (including CBSE / ICSE / State Board) for any of the following
courses.
Stage I: Nursery to 5th STD.

Stage II: 6th to 8th STD.
Stage III: 9th to 12th STD.
4. Evening courses of institutes approved by State/ Central Govt
COVERAGE OF EXPENSES:
Fees payable to college / school / Examination / Library / Laboratory fee / Fee and other charges
payable to hostel / Purchase of books / equipment / instruments /uniforms / Personal Computers /
Laptops wherever required. Caution deposit / building fund / refundable deposit supported by
institution bills / receipts. Cost of external coaching / tuition is not to be considered.
QUANTUM OF FINANCE:
Need based finance subject to repayment capacity of parents. Maximum Rs. 4.00 Lac. Loan for stage II
can be considered even though loan sanctioned earlier for stage I is outstanding, or loan for Stage III
can be considered even though loan sanctioned earlier for Stage II is outstanding subject to repaying
capacity and provided the loan account for previous stage/s is/are conducted satisfactorily.
Total amount of loan for all the stages sanctioned should not exceed Rs.4/- lac.
MARGIN: Nil
REPAYMENT PERIOD:
Loan for each yearly sub limit is repayable in 12 equal monthly Installments. First installment to be due
12 months after first Disbursement of each year‘s loan component.
REPAYMENT CAPACITY:
Total deductions from the income including the proposed installment and interest should not exceed 60%
of total income.
No documentation & processing charges. No exchange on Drafts issued in favor of school or student.
Rate of Interest :- MCLR + Strategic Premium + 2.50%
· 0.50 % concession (w.e.f. 01.10.2013) in rate of interest to loans sanctioned for the benefit of girl
students. (prior to 01.10.2013 concession was 1.00%)
· No Penal interest.
(For detailed guidelines on revision of ROI please refer General Guidelines on Education Loans Point
No.3)
FINANCING BRANCH: Loan may also be considered at the place of posting / service of the parent after
obtaining and recording the proof of permanent residence for future reference.
SECURITY:
No tangible / collateral security. In case the loan is given for purchase of computer the same is to be
hypothecated to the Bank.
DISBURSEMENT:
Directly to School / Institution / hostel – term wise / year wise. Directly to bookseller / shop for
purchase of books, instruments, equipments.
DETAILS OF EXPENSES:
The details of expenses to be obtained from college / school / institution. In case such details are not
furnished by the school authorities‘ suitable declaration from parents be obtained and carefully
examined / satisfied.
PROGRESS REPORT:
Progress report to be obtained at regular intervals and kept on record.
OTHER CONDITIONS:
A stamped declaration / an affidavit confirming that no Educational loan is availed from other banks/
institutions for the child for whom loan is sanctioned by us and shall not avail educational loan from any
other bank without obtaining NOC from our bank during the pendency of our educational loan. No dues
certificate need not be insisted upon.
CLASSIFICATION: Priority Sector
REPHASEMENT: The rephasement of repayment in genuine cases is considered by the next higher
authority. Detail guide lines as per circular no- BCC: BR:106/ 384 dt. 01.09.2014
Test Your Understanding.
EDUCATION LOAN - BARODA GYAN
TYPE OF FACILITY: Term Loan
TARGET GROUP:
Students pursuing Graduation, Post graduation, Professional & other courses in India.
ELIGIBILITY:
All graduation courses / Post graduation courses, Masters and PhD / Professional courses / Other
approved courses / Computer certificate courses of reputed institutes accredited to Department of
Electronics or institutes affiliated to University / Courses like CA, ICWA, CFA, CS, etc./ Courses
offered in India by reputed foreign Universities / Evening courses of institutes approved by State
Central Govt. / UGC / AICTE / AIBMS / ICMR / ICAR / Courses offered by National Institutes and
other reputed private institutions / The college / Institute must have been approved by the State /
Central Government / UGC / AICTE etc.
STUDENT ELIGIBILITY:
1. Should be Resident Indian.
2. Secured admission to either of above courses.
3. No minimum qualifying marks.
PURPOSE / COVERAGE:
Fees payable to college / school / hostel Examination / library / Laboratory fees /purchase of books /
equipments / instruments/ uniforms travels expenses / purchase of computers for completion of the
course any other expense required to complete the course. Caution deposit / building fund / refundable
deposit supported by Institution bills / receipts. Any other expenses required to complete the course –
like study tours, project works, thesis, etc. Cost of external coaching / tuition is not to be considered.
AMOUNT:
Max Rs.10.00 lacs
Need based finance subject to the repaying capacity of the parents / students, based on the expected
income to be generated after completion of the course (as per general assessment to be made by the
Branch).
MARGIN:
Up to Rs. 4 lacs: Nil
Above Rs. 4 lacs: 5 %
Margin
may be brought in on year-to-year basis as and when disbursements are made on a pro rata basis.
REPAYMENT:
Repayment holiday / moratorium: Course period + 1 year or 6 months after getting the job, whichever is
earlier? The loan is repayable in 10 years; if amount is up to Rs.7.50lacs & it is 15 years if amount is
above Rs.7.50 lacs after the above period.
SECURITY:
Up to Rs. 4 lacs: No security
Above Rs. 4 lacs upto Rs. 7.5 lacs: Collateral security in the form of suitable third party guarantee along
with assignment of future income of the student for repayment of the installments. The documents
should be executed by the student and the parent / guardian as joint borrower.
Above Rs.7.50lacs: the collateral security is to be taken with 100% coverage at least.
CHARGES:
No processing / upfront charges.
DISBURSEMENT:
Directly to School / Institution / hostel–term wise / year wise in stages as per the requirement /
demand. Directly to bookseller / shop for purchase of books, instruments, equipments.
REIMBURSEMENT:
For the first year of study, at times institutions insist that the students pay the fees immediately on
admission, such payments may be reimbursed after obtaining necessary proof of payment. In genuine
cases, expenses for purchase of books etc. may be reimbursed after obtaining necessary proof of
purchases and payment.
OTHER TERMS & IMPORTANT ASPECTS OF SCHEME:

Stamped declaration / affidavit confirming that no loans are availed from other Banks / institutions.
Close monitoring, continuous follow-up by calling for periodical performance reports and maintenance of
contacts.
No dues certificate need not be insisted upon.
FREEBIES:
Debit card to the student on his account.
CLASSIFICATION: Priority Sector
Note: No application for educational loan received should be rejected without the concurrence of the
next higher authority.
ADDITIONAL LOAN / ENHANCEMENT IN LIMIT:
Loan for higher studies in India under Baroda Gyan can be considered even though loan sanctioned
earlier under Baroda Vidya is outstanding subject to repaying capacity and provided the loan account for
previous stage/s is / are conducted satisfactorily.
If the student wants to pursue further education, additional loan / enhancement in limit to continue
further course may be considered within the overall maximum limit The additional security, if required,
as per enhancement in limit should invariably be taken e.g. Mr. ‗A‘ has availed educational loan for his
studies for MBBS. After completion of MBBS, he seeks admission for M.D. / M.S., he may be granted
loan within overall ceiling limit of amount, if available. In this case, the holiday for repayment granted
initially, will stand extended further as per the duration of the course.
FINANCING BRANCH:
The scheme allows the student to have a choice in deciding on the Branch from where to borrow, which
is in close proximity to the permanent residence of parent/ at the place of posting/ service of the
parent, who will be co-borrower and recording the proof of permanent residence for future reference.
Education Loan applications should not be rejected merely for the reason that the particular area is
allocated to another Bank by SLBC / DLCCs.
REPHASEMENT:
The rephasement of repayment in genuine cases is considered by the next higher authority.
Rate of interest:
Up to 7.50 Lacs : MCLR + Strategic Premium + 2.50%
Above 7.50 Lacs : MCLR + Strategic Premium + 1.75%
Penal interest @ 2% p.a. on overdue amount, if the loan amount exceeds Rs.4/- lacs.
Concessions:
.50% Girl Student
Baroda Education Loan to students of Premier Institutions (Under Baroda Gyan Scheme)
Baroda Education Loan Scheme is aimed to provide financial support to the meritorious student for
pursuing higher education in technical and professional courses. Quality of education and better
placement records creates intense competition amongst students to secure admission in premier
educational institutes. The current rate of economic
growth of the country demands technically and professionally trained man power in large numbers which
will spur the demand for Education Loans.
Recently Education in the premier institutions like IIMs, IITs, IIFT,AIIMS, AFMC, ISB etc has become
much more costly. Qualifying for these institutions means a lot to students but funding a student for
these institutions also need ample financial capability. Many a times a student is unable to pursue a
course in these premier institutions because of lack of financial capability despite being an eligible
candidate.
In order to facilitate students who aspire for higher education in these prestigious and expensive
institutions, based on feedback received from operating units and information gathered about features
of other Bank‘s products, Bank launched a new Education Loan Scheme on 26.04.2014 namely ―Baroda
Education Loan to students of Premier Institutions‖ – new Special Education Loans scheme for students
pursuing courses in premier educational institutions – under Baroda Gyan.
The unique features of this scheme should enable branches to popularize the same on a wider scale and
boost up quality lending under Education Loan to a significant extent.
Product Profile
Courses Eligible
· Full time regular Courses conducted by the Premier
Educational Institutions:
[List of the institutions are given as Annexure 13 (a) & 13 (b)]
· General Manager (Retail Banking), BCC may approve other insitutions / courses depending on future
prospects /recognition by user institutions.
Student Eligibility
· Should be Resident Indian.
· Secured admission in professional / technical courses in India
conducted by above mentioned Institutions.
Coverage of expenses
· Fee payable to college/Institution/University/school/hostel.
· Examination / Library / Laboratory fee.
· Hostel fees / charges.
· Purchase of books / equipments / instruments / uniforms.
· Caution deposit, Building fund / refundable deposit supported by institution bills/ receipts, subject to
condition that the amount does not exceed 10% of the total tuition fees for the entire course.
· Purchase of Personal Computer / Laptop - essential for completion of the course.
· Insurance premium for student borrower
· Any other expenses required to complete the course – like study tours, project works, thesis, etc.
· Cost of external coaching/tution is not to be considered.
Quantum of finance
Category Maximum Loan Limit

No security onlyco obligation of With tangible collteral security of
parent/guardian full value of the Loan amount along with
co obligation of parent/Guardian
Institutions Rs. 15.00 Lacs Rs.30.00 Lacs

under List – A
Institutions Rs.7.50 Lacs Rs.30.00 Lacs
under List-B
· Need based finance subject to futurerepayment capacity based on projected future earning which
should
commensurate with past placement records and average packages offered to the pass outs of the
college.
Margin NIL
Rate of Interest For List-A Institutions:
Upto 15 Lac : MCLR + Strategic Premium + 0.25%

Above 15 Lac : MCLR + Strategic Premium
For List-B Institutions:

Upto 7.50 Lacs : MCLR + Strategic Premium + 0.75%
Above 7.50 Lacs: MCLR + Strategic Premium + 0.50%
As per circular no; bcc:br:108:204 dt 10th may 2016 bank has further modified certain guidelines in
respect of following 04 institutes;
1. Indian Institute of Management (IIM) - Ahmedabad
2. Indian Institute of Management (IIM) - Kolkata
3. Indian Institute of Management (IIM) - Bangalore
4. Xavier Labour Relations Institute (XLRI) – Jamshedpur
Under this scheme the students persuing courses from these institutes are given loan facility as under;
Upto Rs.30 Lac without collateral security.However, in case of Loans above Rs.15.00 Lac the tangible
networth of the parent/s / Guardian who stand as co-applicant/guarantor (together) should be not less
than the Loan amount sanctioned.
Rate of interest for these 04 institutes as under (irrespective of loan amount);
MCLR + Strategic Premium
· No special concession for girl students under this scheme.

· Simple interest to be charged at monthly rests during the repayment holiday/moratorium period.
· Penal interest @ 2% p.a. on overdue amount, if the loan amount exceeds Rs.4/- lacs.

· The accrued interest during the repayment holiday period to be added to the principal and repayment
in Equated Monthly Instalment(EMI) be fixed.
Moratorium period Course period + 1 year, or 6 months after getting job, whichever is earlier.
Repayment Period For loans upto Rs.7.50 lac : Maximum 120 installments
For Loans above Rs.7.50 lac : Maximum 180 installments
To commence after one year of completion of studies or six
months after getting the job, which ever is earlier.
· If the student is not able to complete the course within the scheduled time, extension of time for
completion of course may be permitted for a maximum period of 2 years. If the student is not able to
complete the course for reasons beyond his control, sanctioning authority may at his discretion consider
such extensions as may be deemed necessary to complete the course.
· In case of above extention, moratorium period will stand extended accordingly.
Unified Processing Charges
Security
For Institutions in List-A:
Up to Rs. 15.00 Lacs:
Co-obligation of parents/guardian along with assignment of future income of the student for payment of
instalments.
Above Rs.15.00 Lacs: Tangible collateral security equal to 100% of the loan amount along with assignment
of future income of the student for payment of instalments.
For Institutions in List-B:

Up to Rs. 7.50 Lacs:
Co-obligation of parents/guardian along with assignment of future income of the student for payment of
instalments.
Above Rs.7.50 Lacs:
Tangible collateral security equal to 100% of the loan amount along with assignment of future income of
the student for payment of instalments.
· The documents should be executed by both the student
and the parent / guardian as joint borrower. In case of married person, co-obligator can be either
spouse or the parent(s)/ parents-in-law.
· A stamped declaration/ an affidavit confirming that no Educational loan is availed from other bank/
institutions.
· Agreement to undertake Assignment of Future Income is to be obtained in Loans above Rs.4.00 Lacs.
· In the normal course, while appraising the loan the future income prospects of the student will be
looked into. However,where required, the means of parent / guardian could also be taken into account to
evaluate re-payment capability.
· No dues certificate need not be insisted upon.
Collateral Security :
- The Collateral security can be in the form of land /building / Govt. securities / Public Sector Bonds /
Units of UTI, NSC, KVP, LIC policy, gold, shares / debentures,
Bank Deposit, Relief Bonds, etc. standing in the name of student / parent / guardian or any other third
party.
- Wherever mortgage of properties (land/building) is offered as security, the property should be got
valued by our Banks approved valuer or Govt. approved valuer
as per extant guidelines at the time of considering the facility and the Realisable Market Value of
Property is to be taken as the value of property.
-In case of properties acquired within last -3- years,amount of registered sale deed should be taken as
value of property. (In such cases fresh valuation may be
dispensed with if the sanctioning authority is satisfied with registered value).
- But for any reason, if the present Market Value is higher than the registered value (registered within
last 3 years) it requires prior permission from Regional Authority to accept the present Realisable
Market Value as value of property.
- Similarly, if the present Market Value is lower than the registered value (registered within 3 years),
the present Realisable Market Value of the property is to be accepted as the value of the property.
- In case of other collateral securities like Govt. securities / Public Sector Bonds / Units of UTI, NSC,
KVP,Insurance policy, gold, shares / debentures, Bank
Deposit, Relief Bonds, etc., the surrender value (in case of Insurance Policy) /Outstanding amount (in
case of Bank Deposit), face value (in case of NSC,KVP, Govt Securities, Bonds etc) as the case may be
accepted as
the value of collateral security.
Margin on collateral Security:
Branches can obtain collateral security (wherever stipulated)
equivalent to 100% of loan amount without keeping any margin. However in case of securities like Govt.
securities / Public Sector Bonds / Units of UTI, NSC, KVP,
LIC policy, gold, shares / debentures, Bank Deposit,Relief Bonds etc suitable margin as per extant
guidelines to be obtained.
Disbursement · Directly to Institution/hostel - term wise/ year wise, in stages as per the
requirement/demand.
· Directly to book seller / shop for purchase of books,instruments, equipments.
· In case student does not secure hostel facility with educational institute, he may be allowed to make
his own arrangement if required. Lodging / boarding charges in such cases to be paid directly to
concerned establishment, after verifying bonafides of the same.
Reimbursement · For the first year of study, at times institutions insist that the students pay the fees
immediately on admission. Such amount may be reimbursed after obtaining necessary proof of payment.
· In genuine cases, expenses for purchase of books etc. may be reimbursed after obtaining necessary
proof of purchases and payment.
Details of Expenses The details of expenses for the entire course period to be obtained from college /
institution.
Progress Report Progress report to be obtained at regular intervals & be kept on
record.
Credit Rating Case-1: Without Security (with co-obligation of parent/guardian)
Rating Model No.1 under Education Loan model is applicable.
Cut-off score is 96 and investment grade is EL-7
Case-2: With Security (with co-obligation of parent/guardian)
New rating Model No.4 under Education Loan model is applicable.
Cut-off score is 149 and investment grade is EL-7
Documentation § D.P. Note
- Letter of Installments with acceleration clause
- Declaration cum Undertaking cum Authority
- General form of Guarantee (if stipulated)
- Documents related to Mortgage of property /other securities
(if stipulated)
- Stamped declaration/ an affidavit confirming that no Educational loan is availed from other bank/
institutions
- Agreement to undertake assignment of Future Income (in case of Education Loan of more than Rs.4.00
Lacs )
- Agreement between student/borrower and Bank, if eligible under Education Loan Interest Subsidy
scheme.
Classification of Advance
Upto Rs.10/- Lacs : Priority Sector
Above Rs.10/- Lacs : Non-Priority Sector
Sanctioning Financing Branch
· Branch which is in close proximity to the permanent residence of parent / at the place of
posting/service of the parent who will be co-borrower, after obtaining and
recording the proof of permanent residence for future reference.
· There is no stipulated service area approach to finance Education Loans.
· Education Loan applications should not be rejected merely for the reason that the particular area is
allocated to another Bank by SLBC / DLCCs.
Other General guidelines.
· All the General guidelines applicable to Baroda Gyan will be applicable to this Scheme.
· Borrower can avail interest subsidy under Education Loan Interest Subsidy Scheme (ELIS) if satisfying
the eligibility norms as per the Scheme.
Finacle Scheme Code LA159
Interest Rate Table Code
BPEB1 For Institutions under List -B
BPEA1 For Institutions under List -A
Detail guideline in circular no- BCC:BR:106/ 384 dt- 01.09.2014
EDUCATION LOAN - BARODA SCHOLAR
TARGET GROUP:
Students going abroad for Professional / Technical studies.
ELIGIBILITY OF COURSES:
Graduate / Post Graduate / Doctorate / Job oriented professional / technical courses offered by
reputed Universities overseas.
STUDENT ELIGIBILITY:
Should be an Indian National
Secured admission to professional / technical courses at Foreign University / Institutions.
No minimum qualifying marks required.
Admission / Tuition Fees to College / University.
Hostel / Mess charges.
Examination / Library / Laboratory fee.
Purchase of books / equipments / instruments / uniforms.
Caution deposit / building fund / refundable deposit supported by institution bills / receipts.
One way Travel expenses / passage money.
Purchase of computers if essential for completion of the course.
Any other expense required to complete the course e.g. study tour, project work, thesis, etc.
List of institutes overseas

(as given in circular no bcc:br:108:213 dt 31/03/2016
List A Institutes (Abroad) offering higher study in Management [Adopted from FT 100 (Financial Times-100) list
for MBA]
List B Institutes (Abroad) offering higher study in Science
QUANTUM OF FINANCE:
Rs. 60 Lac for List A Institutes & List B Institutes

Rs. 40 Lac for Institutes not specified in List A and List B above
RATE OF INTEREST;
List A Institute and List B Institutes:

MCLR + Strategic Premium + 1.00%
Other Institutes not specified in List A and List B

MCLR + Strategic Premium + 2.50%
MARGIN
For Institutes specified in List A and List B above: NIL

For Institutes not specified in List A and List B above: 10%

REPAYMENT PERIOD:
Repayment Holiday / Moratorium Period:
Course period + 1 year, or
6 months after getting job, whichever is earlier?
Repayment Period: The loan is repayable (max) in 10 years up to Rs. 7.50lacs & in 15 years if above
Rs.7.50lacs after the above period. If the student is not able to complete the course within the
scheduled time extension of time for completion of course may be permitted for a maximum period of 2
years. If the student is not able to complete the course for reasons beyond his control, sanctioning
authority may at his discretion consider such extensions as may be deemed necessary to complete the
course. The accrued interest during the repayment holiday period to be added to the principal and
repayment in Equated Monthly Installments (EMI) be fixed.
PROCESSING CHARGES:
1 % to be recovered upfront which shall be refunded in its loan account, if applicant avails loan.
FINANCING BRANCH:
Loans up to Rs. 4.00 lacs: Loan may also be considered at the place of posting / service of the parent
after obtaining and recording the proof of permanent residence for future reference.
Loans above Rs. 4.00 lacs: Loans may also be considered at the place of posting / service of the parent
who is either co-borrower or guarantor of the loan as the case may be, after obtaining and recording the
proof of permanent residence for future reference.
SECURITY:
Up to Rs. 4.00 lacs: No security Coobligation of parents.
Above Rs. 4.00 lacs and up to Rs. 7.50 lacs, collateral in the form of a suitable third party guarantees.
Above Rs. 7.50 lacs Collateral security equal to 100% of the loan amount or suitable third party
guarantee along with the assignment of future income of the student for payment of installments.
NOTE: The document should be executed by the student and the parent / guardian. The security can be
in the form of land / building / Govt. securities / Public Sector Bonds / Units of UTI, NSC, KVP, LIC
policy, gold, shares / debentures, bank deposit, Relief Bonds, etc. standing in the name of student /
parent / guardian or any other third party with suitable margin. Margin on securities to be considered as
per extant guidelines. Wherever the land / building are already mortgaged, the unencumbered portion
can be taken as security on 2nd charge basis provided it covers the required loan amount. In case the
loan is given for purchase of computer the same to be hypothecated to the Bank. Regarding assignment
of future income of the student, branches are requested to obtain a stamped letter of undertaking as
per proforma given by the Bank.
No application for educational loan received should be rejected without the concurrence of the next
higher authority.

DISBURSEMENT:
The loan to be disbursed in stages as per the requirement / demand directly to the institutions /
Vendors of Books / equipment / Instruments to the extent possible. Send covering letter along with
disbursement Demand Draft / Banker‘s Cheque to the proposed college / university of admission
informing college / university authority about sanctioning of education loan to the student. Request the
college authority to inform us, in case of suspension / dismissal / postponement of attending class by the
student. Obtain acknowledgement of letter from the college / university and keep on record.
PROGRESS REPORT:
Progress Report to be obtained at regular intervals and be kept on record.
OTHER CONDITIONS:
A stamped declaration / an affidavit confirming that no Educational loan is availed from other bank /
institutions for the student for whom loan is sanctioned by us and shall not avail educational loan from
any other bank without obtaining NOC from our bank during the pendency of our educational loan be
obtained. No dues certificate need not be insisted upon.
FREEBIES:
Drafts in foreign currencies drawn on our branches / subsidiaries required in favour of college /
University / Student will be issued free of exchange / commission.
ADDITIONAL LOAN / ENHANCEMENT IN LIMIT:

If the student wants to pursue further education, additional loan enhancement in limit may be
considered within the overall-ceiling limit. In this case, the holiday for repayment granted initially, will
stand extended further as per the duration of the course.
CAPABILITY CERTIFICATE:
Branches can also issue the capability certificate for students going abroad for higher studies. For this,
financial and other supporting documents may be obtained from applicant, if required. (Some of the
foreign universities require the student to submit a certificate from their bankers about the sponsors‘
solvency / financial capability, with a view to ensure that the sponsors of the students going abroad for
higher studies are capable of meeting the expenses till completion of studies.)
REPHASEMENT:
The rephasement of repayment in genuine cases is considered by the next higher authority.
CLASSIFICATION OF ADVANCE: Priority Sector up to Rs.20.00lacs.
BARODA LOAN FOR CAREER DEVELOPMENT
TARTGET GROUP:
Individuals desirous of pursuing Higher Education in India or Abroad, but are presently gainfully
employed. Loan for pursuing vocational courses, trainings, pilot trainings, skill up gradation trainings,
diploma / degree courses offered in aviation, hospitability and travel management, executive
development etc
COURSES ELIGIBLE:
Graduate, Post Graduate, Diploma, Professional Courses, Specialization courses offered by reputed
Universities / Institutions (Indian or Overseas), having assured employment prospects.
Skill up gradation courses offered by various institutes (Indian / Overseas), having assured employment
prospects.
Courses offered by Hospitality Management Institutes for Skill upgrade / Short course / Training etc.
Pilot Training Courses, offered by reputed Institutions (Indian or Overseas), approved by Director
General of Civil Aviation (DGCA) / International Civil Aviation Organization (ICAO).
ELIGIBILITY:
Applicant should be a Resident Indian.
He / she should have secured admission to the course through Entrance Test / Merit-based selection
process.
Tuition Fees, Examination fees, Library fees, etc. charged by the Institute.
Hostel fees Cost of Books, equipments, instruments, etc.
Personal Computers / Laptops, wherever required.
Any other expenses required to complete the Course viz., Study Tours, Project works, thesis, etc.
QUANTUM OF FINANCE:
Need bases finance, subject to repayment capacity of the applicant, based on expected income after
course completion.
Maximum Loan:
(i) Courses within India: Rs. 10 lacs
(ii) Courses Abroad: Rs. 20 lacs
MARGIN: 15 % (Scholarship / Assistantship received if any, should not be included in margin)

REPAYMENT PERIOD:
Loan to be repaid in maximum 60 EMIs.
Repayment Holiday: Course period + 6 months or 3 months after getting a job, whichever is earlier?
PROCESSING & DOCUMENTATION CHARGES: As per Circular No.BCC/BR/99/321 dated 25.10.2007
SECURITY:
Advance to be secured by way of 100 % tangible collateral security in the form of mortgage of property,
Assignment of securities like NSCs, KVPs, LIC Policies and Government Bonds etc.
Assignment of Future income of the applicant.
Personal Guarantee of Father / Mother of the applicant or any other person having sufficient worth.
DISBURSEMENT:

Directly to the Institute / University, as per schedule specified. Fees already paid may be reimbursed
against original receipt, within one year only.
SANCTIONING BRANCH:
Branch, which is in close proximity to the permanent place of residence of the applicant / parents.
OTHER CONDITION:
Periodical (Yearly / Half Yearly) Progress Report to be obtained and kept on record.
BARODA EDUCATION LOAN FOR VOCATIONAL EDUCATION AND TRAINING.

Purpose: Coverage of expenses for pursuing Education and Training courses offered Bv ITIs,
Polytechnics and other technical institutions, for skill development & to earn livelihood.
Eligibility: Vocational /Skill development courses of duration from 2 months to 3years Run or
supported by Ministry /Deptt/Organization of the Govt or a Company /society/ organization supported
by National Skill Development Corporation or State, Skill Missions /State Skill Corporations, preferably
leading to a certificate /diploma /degree etc. issued by a Government Organization or
an organization recognized /authorized by the Govt. to do So State Level Bankers committee (SLBC) /
State level Co-ordination Committee (SLCC) may add other skill development courses /programmes,
having good employability.
Maximum Amount;
Course of duration Need based finance

up to 3 months Rs.20000/=
3-6 months Rs. 50000/=
6 months- 1 year Rs.75000/=

More than a year Rs.150000/=
Margin: Nil
Repayment;
Moratorium
Repayment to commence after a period of 6 months from completion of course of maximum 1
year duration. Whereas for courses of duration of more than 1 year, repayment will commence after a
period of 12 months from the completion of course.
Repayment Period:
Amount of loan Max repayment period
Rs50000 Up to 02 years
Rs50000-Rs1.00lac 2-5 years
More than Rs.1.00lac 3-7 years.

Others: Any application of this loan is to be disposed off within a period of 07 days & no loan
application is to be rejected without taking concurrence of next higher authority
PADHO PARDESH
Interest Subsidy Scheme on Educational Loans for overseas studies for the students belonging to the
Minority Communities.
The Prime Minister‘s New 15 Point Programme for the Welfare of Minorities wasannounced in June,
2006. It provides that the schemes for scholarships for meritorious students from minority
communities will be formulated and implemented.
The Ministry of Minority Affairs, Govt. of India has announced ―Padho Pardesh‖, a scheme of Interest
Subsidy on educational loans for overseas studies to promote educational advancement of student from
minority communities.
The objective of the scheme is to award interest subsidy to meritorious students belonging to
economically weaker sections of notified minority communities so as to provide them better
opportunities for higher education abroad and enhance their employability.
Salient features of the scheme are as follows:
· This is a Central Sector Scheme to provide interest subsidy to the student belonging to the
communities declared as minority communities in terms of section 2 (c) of National Commission for
Minorities Act, 1992, on the interest
payable for the period of moratorium for the Education Loans under the Scheme of Interest subsidy on
Educational Loans for Overseas Studies to pursue approved courses of studies abroad at Masters and
Ph.D levels.
· The Scheme is applicable for higher studies abroad. The interest Subsidy shall be linked with the
existing Educational Loan Scheme of Indian Banks‘ Association (IBA) and restricted to students enrolled
for course at Masters, M.Phil and Ph.D levels.
· Loans sanctioned and disbursed from 2013-14 (i.e, from 01.04.2013) onwards will only be eligible for
interest subsidy.
· The interest subsidy under the scheme shall be available to the eligible students only once, either for
Masters or Ph.D levels. Interest subsidy shall not be available to those students who either discontinued
the course mid- stream, due to any reason, or those who are expelled from the institutions on
disciplinary or academic grounds.
· If a student violates any condition of the scheme, the subsidy will be discontinued forthwith.
· If a student is found to have obtained the subsidy by false statement/ certificates, the subsidy will be
withdrawn/ cancelled forthwith and amount of the subsidy paid shall be recovered with panel interest,
apart from taking criminal action as per law.
· The students obtaining benefits under this Scheme shall not be given the interest subsidy if he gives
up Indian citizenship during the tenure of the loan.
· The scheme will be evaluated at regular intervals by the Ministry or any other agency designated by
the Ministry and the cost of the evaluation study will be borne by the Ministry.
· The terms and conditions of the scheme can be changed at any time at the discretion of Ministry of
Minority Affairs to improve procedure and achieve more effective implementation. However, there
should not be financial implications.
· Eligibility:
The students who belong to Minority Communities viz. Muslims, Christians,Sikhs, Buddhists, Jains and
Parsis and should have secured admission in the approved courses at Masters, M.Phil or Ph.D levels
abroad for the courses
covered under the scheme.
He/ she should have availed loan from a scheduled bank under the Education Loan Scheme of the Indian
Banks Association (IBA) for the purpose.
Branches should ensure that the students from the minority communities, who may also belong to
SC/ST/OBC category, do not avail interest subsidy from other sources for the same purpose.
· Income Celing:
Total income from all sources of the employed candidate or his/ her parents/guardians in case of
unemployed candidate shall not exceed Rs. 6.00 lakh per annum.
Income certificate should be submitted from the notified authority in the State/ Union Territory.
Certificate obtained at time of availing loan will be sufficient.
· Recommendatory Committee:
Recommendatory Committee headed by Joint Secretary in-charge of the Scheme with representatives
of Finance Division, representative of Nodal Bank and concerned Director/Deputy Secretary as convener
will examine and recommend the applications for award of interest subsidy on quarterly basis.
To the extent possible, the benefit of Interest Subsidy will be given to notified minority communities in
the ratio of their population.
Preference will be given to the girl candidates.
· Interest Subsidy:
Under the scheme, interest payable by the students availing of the education loans of the IBA for the
period of moratorium (i.e. course period, plus one year or six months after getting job, whichever is
earlier) as prescribed under the Education Loan Scheme of the IBA, shall be borne by the Government
of India.
After the period of moratorium is over, the interest on the outstanding loan amount shall be paid by the
student, in accordance with the existing Educational Loan Scheme as may be amended from time to time.
The Candidate will bear the Principal installments and interest beyond moratorium period.
Subsidy is admissible to the limits specified under IBA model scheme i.e, Rs.20 Lacs only.
· Minority Certificate:
The student borrower has to produce Minority Certificate from:
i) Any Religions body who issues such certificate;
ii) From School/College Principal; and
iii) Self declaration.
Note: Bank has launched the facility of online submission of Education Loan applications
by Students, integrated with the 'VIDYALAKSHMI' portal hosted by the Government
of India through NSDL.
BARODA AUTO LOAN
The Loan schemes are detailed as under:

Baroda Car Loan
Baroda Loan For Two Wheelers
PURPOSE:
For purchase of any new four wheeler, Car, Jeep, Station Wagon etc. and Two Wheeler for private use.
TYPE OF FACILITY: Term Loan/Demand loan
ELIGIBILITY:
Salaried Employees / Directors of private / Public Limited Companies, Proprietors / Partners of

Partnership firms and Government Employees / individuals, high salary earners / Businessmen /
Professionals, farmers.
Prior account relationship not essential. However, statement of account for last six months should be
studied to satisfy that the conduct of the account is satisfactory.
Minimum age – 21 years &co-borrower -18 yers
Maximum age – Salaried: Present age + repayment period should not exceed retirement age. Others:
Present age + repayment period should not exceed 65 years.
Minimum Employment – one year / stable business.
BUREAU SCORE BASED DEVIATIONS
For Car Loans

Cutoff on CIBIL score will be at 725.
(If more than one applicant is there, lowest of Bureau scores of the applicants whose income are
considered for eligibility,to be considered)
▪ 675 to less than 725: Deviation decision with Level-2 (RMCC).
▪ Less than 675: Deviation decision with Level-3 (ZOCC) deviation (applicable ROI will be with maximum
spread as per the product)
▪ (-1) or (0) : Deviation decision with Level-2 (RMCC)
▪ Credit Card default of small amount (i.e, less than Rs.10,000) can be reviewed by the respective
authority while considering deviation in Bureau Score.
Deviations in Bureau score will be considered only for existing customers with satisfactory conduct of
account for minimum last 6 months
For Two Wheeler Loans
Fresh sanctions w.e.f. 01.04.2016 only to applicant/s with CIBIL Score of 760
and above. (except for staff/ ex-staff)
If more than one applicant is there, lowest of Bureau scores of the applicants
whose income are considered for eligibility to be considered for this purpose.
LIMIT & MARGIN:

Limit:
New Vehicle : Rs.100.00 lacs,
Subject to Salaried person:

‒ GMI less than Rs.50,000: 24 times of GMI
‒ GMI 50,000 and above but less than Rs. 150,000: 30 Times of GMI
‒ GMI 150,000 and above: 36 times of GMI
▪ Others:
- 4 times of Gross annual income (average of 2 years Annual Income).

For salaried persons: Average of last 3 months GMI (Gross Monthly Income).
If agriculture income is declared in the IT return the same can be considered for eligibility
For Two Wheeler : Rs. 1.00 lac or 5 times of gross monthly income whichever is lower subject to
repayment capacity.
Margin :

Unified processing charges- Car Loans
Up to Rs. 15.00 lacs - 0.75 % Maximum Rs.10000 +Service Tax (ST)
Limit over Rs. 15.00 lacs - 0.50 % of loan amount with a Minimum Rs.10000 + Service Tax, No maximum.
Two Wheeler 2 % of Loan amount minimum Rs. 250/- + ST

REPAYMENT:
New Car – 84 EMIs

Two Wheeler - 60 EMIs
REPAYMENT CAPACITY: (Car Loan)

For salaried persons
Income Total deduction not to exceed
GMI less than Rs. 50,000 p.m.: 60% of Gross Monthly Income
GMI Rs. 50000 and above but 70% of -----------do----------------
less than Rs.1,50,000
GMI Rs. 1,50,000 and above 80% of -----------do----------------
For others
Average Annual Income (for last 2 years) less than Rs.6 Lacs: 60%
Average Annual Income (for last 2 years) 6 Lacs and above: 80%
SECURITY:
Bank‘s charge to be noted with RTO Comprehensive Insurance of vehicle with Bank clause
DOCUMENTS: D P Note, Hypothecation of Vehicle (LDOC-20), Letter of Installment with acceleration

Clause, Declaration cum Undertaking cum authority (as per circular dt 30th April 2012),
Bank‘s Charge to be noted with RTO ( Certified Xerox copy of RTO registration having bank‘s name as
financier to be kept on record with the documents), Blank TTO form in duplicate general Form of
guarantee if stipulated in sanction. Other documents to charge the Collateral securities if stipulated.
Rate of Interest-
CIBILSCORE ROI
800 and above MCLR + Strategic Premium + 0.25%
760 and above but less than 800 MCLR + Strategic Premium + 0.50%
-1 or 0 MCLR + Strategic Premium + 1.50%
Car loan to corporates MCLR + Strategic Premium + 0.25%
If more than one applicant is there, lowest of Bureau scores of the applicants whose income are considered for
eligibility, to be considered for this purpose.
CONCESSION IN RATE OF INTEREST:

Concession of 0.50% in rate of interest will be provided to those who offer minimum 50 % of liquid
security e.g. NSC, KVP, LIC Policy or Fixed Deposit of our Bank as collateral subject to the condition
that applicable ROI should not fall below MCLR+ SP
Concession of 0.25% in interest rate on car loan is available to all our existing home loan borrowers
having a good track record of repayment, without any overdue in a/c. subject to the condition that
applicable ROI should not fall below MCLR+SP
Bank has reduced the Interest rates in car Loan, Baroda Car Loan to HNIs, Corporate to Base Rate+
0.25% i.e, @10.25% p.a. at present irrespective of tenure for fresh sanctions w.e.f. 06.05.2015.
The revised interest rate applicable to Baroda Car Loan / Baroda Car Loan to
HNIs, Corporate for fresh sanctions w.e.f. 06.05.2015 will be as under:
The following additional concessions in interest rates on Car Loans which are being offered shall
continue, subject to the condition that applicable ROI should not fall below Base Rate.
Concession of 0.50% in rate of interest to those who offer minimum 50% of Loan limit as liquid security
e.g. NSC,KVP, LIC Policy or Fixed Deposit
of our Bank as Collateral.
An additional Concession of 0.25% in rate of interest to our existing Home Loan customers.
Please note that the following additional concessions in interest rates on Car Loans which are being
offered shall continue, subject to the condition that applicable ROI should not fall below Base Rate.
Concession of 0.50% in rate of interest to those who offer minimum 50%
of Loan limit as liquid security e.g. NSC,KVP, LIC Policy or Fixed Deposit
of our Bank as Collateral.
An additional Concession of 0.25% in rate of interest to our existing Home Loan borrowers who maintain
a good track record of repayment with nil over dues.
PAYOUT TO CAR DEALERS:

▪ Less than Rs. 75 lacs (Amount of Loans) per month: 1% of Car Loan amount
▪ Rs.75 lacs and above but less than Rs. 1.50 Crore per month: 1.5% of Car Loan amount
▪ Rs.1.50 Crores and above per month: 2% of Car Loan amount 10% of the pay out to be retained till
receipt of RC with Bank‘s lien.
Service charges to Sales Executive of Car Dealer:
▪ Rs. 1500/- per Car Loan Other exiting guidelines/modalities of payment of payout/service charges will
continue.
INSURANCE:
Comprehensive Insurance of the Vehicle with Bank‘s Clause. In case of second hand car, the existing
insurance policy be got transferred to the name of the borrower with bank‘s clause.

-
OTHER CONDITIONS:
Bankers Cheque / DD issued by the bank towards disbursement of car loan should be super scribed ― Car
Loan to Mr. / Mrs. _________________
In case of second hand cars, certificate of value and residual life of the car to be obtained from a
reputed / approved garage.
12 post dated cheques to be obtained in advance every year, with undertaking to maintain adequate
balance.
Blank TTO form in duplicate to be obtained.
Concession of 0.50 % in rate of interest to those who offer minimum 50 % liquid security e.g. NSC, KVP,
FDR, LIC Policy etc. (excluding earmarking of PF balances) as collateral.
It has been decided by our Bank to levy the charges for deviations (financial / non financial) @ Rs.
3000/- per deviation with maximum of Rs. 10,000/-.
In case the loan is granted to corporate, the vehicle should be used exclusively by the Directors /
Executives of the Company and also not registered as Commercial Vehicle.
Online Application module has been introduced from 09.08.2010 and the URL is (URL
https://www.bankofbaroda.com/oala2010 or https://www.bankofbaroda.co.in/oala2010 or
https://www.bankofbaroda.in/oala2010)
POWER OF DEVIATION:
Powers of Financial Deviations which have a direct impact on Profit & Loss A/C of Bank shall not be
exercised below the level of BCC. However non financial deviations may be considered by a Regional head
(as per circular No.BCC;RH:103/1242 dt 11.07.2011)
NOTE:
W.E.F 01/04/2016 Loan for Second Hand Car Loan, Takeover of Car
Loan & Loan for LPG/CNG gas kit are discontinued.
―BARODA PERSONAL LOAN, Loan to Pensioners.
We are aware that our Product ―Baroda Personal Loan‖ is a clean advance from security angle. Few other
products viz. Baroda Vaibhav Laxmi, Loan to Pensioners, Loan to Defence Pensioner, Loan against Earnest
Money Deposit , Loan for Consumer Durables and Loan for Laptop / PCs and Baroda Desh Videsh Yatra
Scheme are almost of same nature with little difference. These Loan Schemes vide Bank‘s Circular no.
BCC: BR: 101:93 dated 28.03.2009 have been realigned for operational convenience under the name
―BARODA PERSONAL LOAN‖ as below:

Baroda Personal Loan
Baroda Vaibhav Laxmi
Baroda Loan to Pensioners
Baroda Loan to Defence Pensioners
Baroda Loan for Earnest Money Deposit
Baroda Loan for Consumer Durables
Baroda Loan for Laptop and PCs
For the convenience of the readers the salient features of the scheme as mentioned above are detailed
as under:
PURPOSE:
To meet personal expenses / exigencies related to medical, education, marriage, family / social
functions, payment of taxes or any other family needs etc.
Any purpose other than speculative.
ELIGIBILITY:
Professional, self employed persons, Employees of corporate, Educational Institution, Doctors,

Architects, Interior Designers, Engineers, Chartered Accountants, Technical & Management consultants
& Practicing Company Secretaries with 1 year stable business.
Proprietorship (Proprietors), Partnership Firms (Partners), Existing staff members, Ex-Staff including
VRS optees & Non residents are not eligible under the scheme.
Permanent employees with minimum 1 year service of Central / State Government / Autonomous Bodies /
Public / Joint Sector Undertakings, Reputed Limited Companies / MNCs & Educational Institutions. (
Employees of Proprietorship & Private Limited companies and businessmen are not covered under this
scheme )
Minimum – 21 years and Age + Repayment period of loan should not exceed retirement age for salaried
class and 65 years for self employed.
*For pension - Minimum: 21 Years Maximum: 75 years
Insurance Agents subject to

The agent is doing insurance business minimum for last 5 years.
The agent has regular and stable income and maintaining SB account with our Bank for crediting
commission cheques received from the insurance co. with a letter from the agent addressed to the
insurance co. to send the commission cheques directly to the Bank.
Pension Loans are available to Pensioners only.

Loan for Earnest Money Deposit is available for Business persons also i.e. proprietors, partners of
Partnership firms or Directors of Pvt. Ltd. Co. in addition to above class of persons.
LIMIT:
6 times of Gross monthly income to the maximum of Rs.2.00 Lac (Rupees Two lac only) except the
following:
1. 18 times of monthly pension with a ceiling of Regular Pensioners:For age upto 70 years :Rs.8.00
LacsFor age above 70 years:Rs.5.00 Lacs For Family pensioner:For age upto 70 years :
Rs.3.00 Lacs For age above 70 years : Rs.1.50 Lacs Total monthly deductions including proposed EMI and
EMIs of existing loans (if any) should not exceed 60% of monthly pension.
2. Loan for Consumer Durable: 5 times of gross monthly income Max. Rs1.00 Lac whichever is lower
3. Loan for Laptop /PC: 5 times of gross monthly income Max. Rs1.00 Lac which ever is lower
4.. Loan for Earnest Money deposit: 8 times of gross monthly income or 90% of application money
or Max Rs.5.00 Lac whichever is lower.
PROCESSING CHARGES:
2% of Loan amount + Service Tax, min. Rs. 500/- + S.T. except following
Loan to Pensioners/Defence Pensioners : Rs.500/- + S.T (fixed)
RATE OF INTEREST:
Loan to pensioners/defense : MCLR + Strategic Premium + 2.00%
For Retired Employees of Bank of Baroda/ their Family pensioners:MCLR+SP
Baroda Premium Personal Loan: Category A: MCLR + Strategic Premium + 3.00%
Category B: MCLR + Strategic Premium + 4.00%
Loan to earnest money deposit: MCLR + 3.25%
Baroda personal loan : MCLR + Strategic Premium + 4.50%
REPAYMENT:
Maximum 36 EMIs commencing one month after disbursement except :
Loan to defense pensioners : 60 months
Loan to Consumer durables : 60 months
Loan for Laptop / PCs : 60 months
Loan for Earnest Money Deposits : by lump sum payment in 6 months
* Regular Pensioners/Family Pensioners:For age upto 70 years : 60 months For age
above 70 years : 36 months
DOCUMENTATION:
D. P. Note / Letter of Installment with acceleration clause / Letter of undertaking from borrower -
employer / General Form of Guarantee / Hypothecation of Consumer Goods – Laptop purchased out of

loan amount, if any / In case of Loan for Earnest Money Deposits – power of attorney to collect and
adjust refund amount in loan and stamped undertaking to create EM after execution of sale deed.
SECURITY:
A copy of undertaking from employee ( for salaried persons ) authorizing the employer to deduct from
the salary monthly loan installment and remit the same to the bank for the credit of loan account and
also to deduct from the terminal benefits, the outstanding loan amount with interest. A copy of the said
undertaking duly acknowledged by the employer has to be kept on branch records.
If the employer is not ready to acknowledge the undertaking given by the employee, branch should
obtain 12 Post Dated Cheques from customer drawn on his account with prescribed undertaking.
Third party guarantee, if possible.
LENDING POWERS:
Where the assets are created out of Bank Loan and no tangible collateral securities are available, DLPs
of clean loans shall be exercised by the sanctioning authority.
POWER OF DEVIATION:
Powers of Financial Deviations which have a direct impact on Profit & Loss A/C of Bank shall not be
exercised below the level of BCC. However non financial deviations may be considered as per powers
delegated.
OTHER CONDITIONS:
Prior account relationship not necessary. However, account statement for last 6 months (account either
with our bank or with other bank) to be studied to satisfy that the conduct of account is satisfactory
and a note should be made in the proposal.
Interest rate prevailing on the date of disbursement of the term loan will be the applicable rate during
currency of the loan and will not undergo any change in BPLR from time to time.
Penal interest @ 2 % p.a. for non payment / delayed payment on overdue amount.
In case the borrower is transferred and our bank has a branch at the place where the borrower is
transferred, the outstanding loan amount may be transferred to that branch as per the bank‘s extant
guidelines for transfer of accounts.
Before sanction of loan for Earnest Money Deposit, branch to ensure that proposed borrower is eligible
for financing the Housing Loan project under the Home Loan guidelines for which he is bidding and is also
agreeable to avail Housing loan from us.
Total deductions should not exceed 60% of gross salary per month except in case of loan for Earnest
Money Deposit where home loan guidelines shall apply.
Credit rating shall be carried out as per extant guidelines and decisions will be taken accordingly.

BARODA LOAN TO DOCTORS
NATURE OF FACILITY:
Demand / Term Loan and / or Overdraft
PURPOSE:
Development of clinic/ Clinic-cum-residence, Nursing Home, Pathological Laboratory.
Purchase of medical / diagnostic equipments.
Setting up of operation theatre.
Purchase of car, ambulance, etc.
Purchase of office equipments viz. computers, fax, air-conditioners and furniture etc.
Expansion/renovation/modernization of existing premises/Clinic/Nursing Home.
Working Capital requirement including stock of medicines.
LIMIT:
Minimum: Rs. 50.000/-
Maximum:
Rural/Semi-Urban: Rs. 15 lacs (sub limit for W/C Rs. 1 lac)
Urban/Metro: Rs. 50 lacs (sub limit for W/C Rs. 3 lac)
For a loan amount of Rs. 5 lacs and above, the doctor / unit should have been established for a minimum
period of 3 years. However, in deserving cases, Zonal Authority can relax this condition.
ELIGIBILITY:
Individuals, Proprietorship / Partnership firms, Private Limited companies engaged in providing medical /
pathological / diagnostic services to the society.
Applicants / Promoters should have recognized qualification in any branch of medical science like MBBS /
BAMS / BDS or any degree / course in physiotherapy / radiology etc.
In case of Private Limited Company, the object clause should be verified for having the objective of
providing medical services to the community.
PENAL INTEREST:
2% p.a. on overdue amount for delayed period.
MARGIN:
Loans up to Rs. 5 lacs (where no collateral is stipulated): 25%.
All other cases: 15% of the cost of project / equipment.
Working Capital: NIL
ASSESSMENT OF CREDIT LIMIT:

Development of clinic / Clinic-cum-residence, Nursing Home, Pathological Laboratory / Purchase of
medical / diagnostic equipments.
Need based finance as per the project, subject to economic viability of the same and generation of
sufficient income to service the repayment obligations.
Working Capital: 10% of projected gross income.
While assessing credit requirement, the repaying capacity of the prospective borrower based on
expected income would be considered.
SECURITY:
Upto Rs. 5 lacs – NIL
Hypothecation of assets created out of the loan.
Guarantee of a third party having adequate means i.e. having minimum net worth equal to loan amount,
shall be obtained.
Above Rs. 5 lacs:

Tangible collateral Securities in the form of mortgage of land (excluding agricultural land) and building,
AND/OR
Pledge of NSCs, Govt. Bonds, Bank‘s FDR / assignment of life insurance policies etc.
Property to be mortgaged, NSCs, Government Bonds, our Bank,s Term Deposits may be in the personal
name of either Borrower, Proprietor, Partner, Director or their Close relatives (viz. Spouse, parents,
brother, sister, son, daughter) who should stand as guarantor/ co-borrower.
Life insurance policies standing in the name of the borrower/proprietor/partner director only.
Branch to obtain a valuation is to be done once in three years.
SECURITY MARGIN:
40% in case of immovable property. (The assets created out of the bank credit may also be considered
for the security.(BCC/BR/98/8 dated 07.01.2006)
15% on value of NSCs/KVPs/Govt. Bonds / RBI Relief Bonds/ surrender value of LIC policies etc.
10% on Bank‘s FDRs.
PERIOD:
Overdraft (for Working Capital)
12 months subject to annual review.
(For renewal of the account, declaration of annual income shall be obtained and kept on record. Stock
statement shall be obtained once a year as of last of February every year.)
Demand Loan / Term Loan:

60 months including moratorium period of 6 months.
The amount shall be repayable in EMI commencing after one month of completion of project/ maximum
moratorium period shall be recovered as and when debited in the account.
DSCR of 1.25 may be accepted for ensuring repayment capacity in case of demand/ term loan.
DOCUMENTS:
In case of Term / Demand Loan:
1. D.P. Note (as per the constitution of the borrower)
2. Letter of installment with acceleration clause.
3. Hypothecation of assets i. e. furniture / office equipment / medical / pathological equipment‘s
etc. purchased out of bank loan.
4. Hypothecation of vehicle in case of finance for Ambulance / any other vehicle.
5. Authority to make payment directly to supplier, wherever applicable.
6. Blank TTO Form (in case of finance for vehicle.)
In case of Overdraft:
1. D.P. Note (as per constitution of Borrower)
2. Letter of continuing security.
General:
1. Draft letter of undertaking.
2. Pledge / assignment / mortgage (whichever is applicable) of collateral security.
3. General form of Guarantee, wherever applicable.
4. Undertaking to deal exclusively with our Bank.
5. Other documents as per constitution of the borrower and terms and conditions of the sanction.
DISBURSEMENT OF LOAN FOR SETTING UP OF CLINIC, PURCHASE OF VEHICLE / EQUIPMENT /

FURNITURE etc.
Outright purchase of premises for clinic/ nursing home, ready for possession- Disbursement in one
installment directly to the seller.
Construction of clinic / house/ laboratory/ drug store/ nursing home etc.-three to four stages after
physical verification depending upon the progress of construction.
Payment can be made either to the builder directly or to the borrower subject to verification of bills/
money receipts/ invoices etc. or certificate issued by approved Valuer / Architect certifying the
progress of the work and the estimated expenditure having incurred therefore, as the case may be.
For vehicle / equipment/ machineries – directly to suppliers, wherever possible.
CLASSIFICATION OF ADVANCES UNDER PRIORITY SECTOR:

The advances under the product may be classified and reported under Priority Sector as per norms/
guidelines of Bank/ Reserve Bank of India from time to time.
OTHER CONDITIONS:
1. Borrowers to route the income through their Overdraft/ Current A/c (In case of loan) with the
branch.
2. If Government Bonds/ National Saving Certificates / Life Insurance Policies / Bank Deposits are
offered as security, bank‘s extant guidelines/norms to be followed for noting / registering the lien /
assignment.

3. Borrowers will not be considered for financial assistance both under this scheme as well as under
our usual scheme of financing Professional & Self Employed persons.
4. However, existing loan accounts of Self Employed & Professional persons who are eligible under
this scheme can have the facilities transferred to this scheme.
5. Inspection of securities to be carried out once in a year and inspection report is to be kept on
record.
6. Pre-sanction inspection to be conducted and report to be kept on record.
7. Obtaining of financial statements i.e. Balance Sheet and profit & Loss account is dispensed with.
However, to determine eligible loan amount declarations about annual sales/ income supported by
Returns / Assessment of Sales Tax / Service Tax/ Income tax etc. be obtained and kept on record.
8. Where security is in the form of our Bank‘s FDR, the same should be appropriated in case of
default in servicing interest for one quarter and account getting classified as NPA.
Branch to endeavor to display bank‘s name as financier from publicity angle.
INSURANCE:
Vehicles / Property mortgaged should be got insured as per bank‘s norms.
Obtaining Insurance against the immovable assets created out of bank loan shall also be a condition for
sanction of the facility. However, branches may counsel their borrowers to have their machinery/
equipment/ inventory insured at their cost, in their own interest.
OTHER PROVISIONS:
Request of Doctors for car and clean loans may be considered under our existing products i.e. Baroda
Car Loan, Baroda personal, as per the terms and condition of the products.
A doctor may avail more than one advance (i.e. car loan, clean loan including loan under this product,
However, while considering car / clean loan it should be ensured that total deductions including the
proposed EMI should not exceed 70% of gross monthly income.
Baroda Loan against Securities
Loan against NSC
PURPOSE:
For Productive purpose

For meeting the contingency needs of personal nature.
ELIGIBILITY:
Must be an Indian resident

Age - 21 years and above
LIMIT:
Minimum Amount :
Demand Loan – Rs. 3,000/-
Overdraft - Rs. 20,000/-
Maximum Amount :
For Public - No ceiling
For Staff - 5 times of gross salary
RATE OF INTEREST:
Loan: MCLR+ SP + 3.50% or 0.50% over rate of interest on NSC whichever is higher with
monthly rests.
Over draft: MCLR+SP+ 4% or 0.75% over NSC rate which eve is higher
In case of staff - 0.5% over NSC rate
Weighted average method is applied if NSCs on different interest rates, in case of consolidated limit
to one borrower against securities where interest rates are different.
MARGIN:
Public :
15 % of face value of NSC, if residual maturity period is less than 3 years.
20 % of face value of NSC, if residual maturity period is 3 years and above.
Staff :
10 % of face value
PROCESSING CHARGES:
Rs. 100/- flat + out of pocket expenses and actual conveyance charges + service tax, Nil for staff.
REPAYMENT PERIOD:
Loan :
Option I – Repayment in maximum 35 EMIs or within the maturity period, whichever is less.
Option II – Repayment of principal with interest, at the time of maturity out of proceeds of the
instrument subject to a provision that in such cases the margin would be minimum 20 %.
Overdraft :
Till maturity of the security. In case of overdraft, if the credit turnover in the account in the preceding
month is not adequate to cover the interest debited, and then interest debited in the account is to be
recovered separately.
Subject to review annually
SECURITY:

Pledge of duly discharged NSCs
Lien on NSCs to be noted with the issuing Post Offices.
OTHER CONDITIONS:
NSCs of only 8th series are in vogue (since 8.5.1989).
Memorandum for granting / recommending advance against Certificates should be prepared in the
prescribed format
Advance to third party is not permitted
Advance should be disbursed only after getting the Bank‘s lien noted.
A representative of the bank to be sent to Post Office for this purpose and the borrower must not be
entrusted for this purpose in any circumstances.
While fixing rate of interest weighted average method is to be applied in case of consolidated limit to
one borrower against securities where interest rates are different
LOAN AGAINST KVP
PURPOSE:

ELIGIBILITY:

LIMIT:
Minimum Amount :
Maximum Amount: Up to Rs. 1.00 lac by Branch Head & above Rs. 1.00 lac by Regional Head.
RATE OF INTEREST:
Loan: MCLR+SP + 3.50% or 0.50% over rate of interest on KVP whichever is higher p.a with monthly
rests.
Over draft: MCLR+SP+4% or 0.75% over KVP rate which eve is higher with monthly rests.
Weighted average method is to be applied in case of consolidated limit to one borrower against
securities where interest rates are different.
MARGIN:
Public :
15 % of face value of KVP, if residual maturity period is less than 3 years.
20 % of face value of KVP, if residual maturity period is 3 years and above.
PROCESSING CHARGES:
Rs. 100/- flat + out of pocket expenses and actual conveyance charges + service tax.
REPAYMENT PERIOD:
Loan :
instrument subject to a provision that in such cases the margin would be minimum 20 %.
Overdraft :
recovered separately.
Subject to review annually
SECURITY:
Pledge of duly discharged KVPs

Lien on KVPs to be noted with the issuing Post Offices.
OTHER CONDITIONS:
Memorandum for granting / recommending advance against Certificates should be prepared in the
prescribed format.
Advance to third party is not permitted
Advance should be disbursed only after getting the Bank‘s lien noted.
A representative of the bank to be sent to Post Office for this purpose and the borrower must not be
entrusted for this purpose in any circumstances.
While fixing rate of interest weighted average method is to be applied in case of consolidated limit to
one borrower against securities where interest rates are different.
LOAN AGAINST LIFE INSURANCE POLICIES
PURPOSE:

ELIGIBILITY:

LIMIT:
Minimum Amount :
Maximum Amount : No ceiling
RATE OF INTEREST:
LOAN: MCLR+SP + 3.50% with monthly rest

OVER DRAFT: MCLR+SP + 4% with monthly rest
securities whwere interest rates are different.
MARGIN:
15 % of surrender value, if the insurance policy is maturing within a period of less than 3 years.
20 % of surrender value, if the residual maturity period is 3 years and above.
PROCESSING CHARGES:
Rs. 100/- flat + out of pocket expenses and actual conveyance charges + service tax, Nil for staff
REPAYMENT PERIOD:
LOAN: Repayment in maximum of 60 EMIs or within the maturity period whichever is less subject to
availability of stipulated margin.
OVERDRAFT : Till maturity of the security. In case of overdraft, if the credit turnover in the account
in the preceding month is not adequate to cover the interest debited, and then interest debited in the
account is to be recovered separately. Reviewed annually.
SECURITY:
Assignment of Life Insurance Policy, in force for more than 3 years, in Bank‘s favour.
Standing instructions from the borrower to pay the premium on the policy, as and when they fall due to
the debit of his savings bank / current / overdraft A/C.
The branch to obtain last premium paid receipt and keep on record.
Policies which restrict its assignment should not be accepted.

Other conditions:
Facility may be sanctioned by the sanctioning authority up to fund based lending powers for sanctioning
advances against pledge of Govt. securities on merits, taking into account the purpose of advance and
repayment capacity of the borrower.
Life Insurance Policies issued by private insurance companies can also be accepted as security for
considering advances under this scheme.
Advance to third party is not permitted.
Endowment policies are preferred.Age of the policy holder should have been admitted in the body of the
policy.Policy should be in force for more than three years.
Policies which are not to be accepted for advance :
Whole Life Policies.
Policies issued under Married Women‘s Property Act, 1874, wherein nomination will be automatically
cancelled by a subsequent transfer or assignment.
Policies assigned to a minor.
LOAN AGAINST RELIEF / GOVT. BONDS
PURPOSE:

For meeting the contingency needs of personal nature excluding speculative purpose.
ELIGIBILITY:
Must be a Indian resident
LIMIT:
Minimum Amount :
Maximum Amount : No ceiling
RATE OF INTEREST:
LOAN: MCLR+SP + 3.50% with monthly rests.
OVER DRAFT: MCLR+SP + 4% with monthly rests.
securities where interest rates are different.
MARGIN:
15 % of face value, if residual maturity period of Bond is less than 3 years.
20 % of face value, if the residual maturity period of Bond is 3 years and above.
PROCESSING CHARGES:
Rs. 100/- flat + out of pocket expenses and actual conveyance charges + service tax, staff - Nil
REPAYMENT PERIOD:
Loan :
instrument subject to a provision that in such cases the margin would be minimum 20%.
Overdraft :
recovered separately. Reviewed annually
SECURITY:
Pledge of relief bond.

Blank transfer deed.
Notice to the Public Debt Office of RBI / Designated bank who issues Bonds.
OTHER CONDITIONS:
Facility may be sanctioned by the sanctioning authority up to fund based lending powers for sanctioning
advances against pledge of Govt. securities on merits, taking into account the purpose of advance and
repayment capacity of the borrower.
Advance to third party is not permitted.
Advances should be made against Bonds which are eligible for bank finances, & not restricted from
availing bank finance such as 6.5% RBI Bond 2003, 7% savings Bond 2002 etc.
3000/- per deviation with maximum of Rs. 10,000/-
BARODA SALARY ADVANTAGE SAVINGS ACCOUNT
PRODUCT NATURE:
Savings Bank Deposit within built feature of OD as per eligibility.
TARGET GROUP: Salary Accounts
MINIMUM:

All branches irrespective of area classification can open accounts with zero balance. There is no minimum
balance requirement in the account and as such no service charges shall be levied towards this.
MAXIMUM AMOUNT:
There shall be no ceiling on the amount to be deposited and credit balance in the account.
SPECIAL FEATURES OF THE PRODUCT:

The branch SHALL offer Overdraft facility (Clean/unsecured) to employees who fulfill the eligibility
criteria to meet out their emergent short-term family needs.
ELIGIBILITY CRITERIA:
Regular Employees of State / Central Government, Public Sector Undertakings, Semi government
Organization, State / Central Govt. Corporations, Urban Development Authorities, Educational
Institutions, Universities, MNCs, reputed Public Ltd Companies with minimum one year service with the
organization.
Employees of Private Limited Companies may be considered by Regional Authorities on selective basis
after ascertaining their standing and banking relationship with us, if any.
Minimum age of 21 years.
Minimum take home Salary should not be less than Rs. 5000/-.
Maintaining satisfactorily conducted salary account with the Bank at least for three months.
OVERDRAFT LIMIT:
90 % of net salary of average of last three months subject to Maximum of Rs. 1 lac.
INTEREST RATE & PROCEDURE FOR APPLICATION:

On Credit Balance: As per savings bank account rules @ 4.00 % half yearly wef 01/04/2010
MCLR+SP + 5.5%
PERIOD:
12 months, subject to annual review.
SECURITY:
Third party guarantee shall be obtained. Cross guarantee may be accepted.
DOCUMENTS:
D.P. Note.
A single document shall be obtained from the customer
General form of Guarantee.
DOCUMENTS TO BE SUBMITTED BY APPLICANT:

Application Form.
Employer‘s Certificate (Form No. 135 and 117-An are dispensed with.)
LIQUIDATION OF OVERDRAFT:
The account is to be brought into credit once in 60 days.
OTHER CONDITIONS:
The facility is to be offered to the employees of such organizations, which are financially sound and
paying the salary to its employees regularly.
The Conduct of the salary account and other loan accounts is to be satisfactory.
Employee should not be under suspension.
After sanction of facility, the Branch to monitor the accounts by verifying the credit of salary in the
accounts each month.
All overdrafts in such savings bank account shall be reported in the weekly FORM 153 along with balance
in other overdraft accounts, as being done in the case of TODs/ODs in current accounts.
DISCRETIONARY LENDING POWERS:

The branches may consider the proposals falling within their lending powers for unsecured advance as
per grade/scale of the Branch Head. Any proposal beyond their power shall be referred to next
authority.
SANCTION OF FACILITY:
The branch should scan salary savings bank accounts wherever the salary is being credited since last
three months and the conduct of the account is satisfactory. The Branch Manager should satisfy himself
about the financial soundness of the employer before considering the facility.
No detailed sanction of the proposal is required to be prepared. Form. No. 117-An on
borrower/guarantor need not be prepared. Simplified sanction memo is to be used. Reporting for PSR
purpose to be done as usual
OTHER SALIENT FEATURES:
Other rules governing the Savings Bank a/c will also be applicable to such account mutaitis mutandis.
Cheque-books shall be issued free of charges for routine requirement. However, in case of bulk
requirements such as giving PDCs for loans availed/to be availed from other banks / institutions /
Finance Companies, normal cheque book charges shall be levied.
Staff members shall not be eligible to avail facility under the product.
Loan against Bank‘s own Deposits/ ODBOD/LABOD
PURPOSE:
No Specific Purpose defined.

For meeting the contingency needs of excluding speculative purpose.
ELIGIBILITY:
All Deposit Holders of Short, Fixed, Recurring & Yatha Shakti Jama Yojna
LIMIT:
Max. 95% of Value of Deposit, subject to DLP.
RATE OF INTEREST:
Particulars Revised Rate of Interest

w.e.f. 01.08.2013
For Public:
Below `100 Lacs }
}
}
` 100 Lacs and above }
}
}
For Senior Citizen }
}
For Staff: }
Upto `10 Lacs } 1.00% over Interest Rate }
on Fixed Deposit
}
Above ` 10 Lacs upto ` }
50 Lacs }
}
}
Above ` 50 Lacs }
Particulars Revised Rate of Interest

w.e.f. 01.08.2013.
Advance Against third
party FDRs:
Below `100 Lacs }

} 1.00% over Deposit rate } or
MCLR+SP +0.25% }
whichever is higher.
Loans of `100 Lacs and }
above }
}

MARGIN:
5 % of the Deposit value Minimum.
PROCESSING CHARGES:
Nil
REPAYMENT PERIOD:
Loan is Repayable in Single Installment. I.e. on due date of Deposit.

Overdraft: Till maturity of the security. In case of overdraft, if the credit turnover in the account in
the preceding month is not adequate to cover the interest debited, and then interest debited in the
account is to be recovered separately.
SECURITY:
Lien of Deposit Receipt, Pass Book.
DISCRETIONARY LENDING POWERS: - Max. 95% of Deposit value or DLP whichever is less
DGM AGM CM S.Mgr. Mgr.

Officer
SMGS SMGS SM MM MM
JMGSI
Particulars VI V GSIV GSIII GSII
Full Full 250 200 62.50 25.00

Advance against Bank‘s own
Powers Powers (250) (200) (62.50) (25.00)
Deposits

GUIDELINES ON VALUATION OF IMMOVABLE PROPERTIES
As per Book of Instruction Valuation of immovable property mortgaged to the bank should be done once
in every three years. Subsequent valuation should not be entrusted to the same consultant / valuer who
had valued it earlier. In compliance to extant guidelines, the branches obtain fresh valuation of the
immovable properties charged to the bank under Retail Loans also once in 3 years irrespective of
classification of the accounts.
Normally value of immovable property appreciates with the passage of time while our exposure gradually
declines due to regular repayment in case of standard Retail Accounts. The customers who are regularly
repaying their EMIs and their accounts are classified in standard category as per prudential norms of
RBI, object to fresh valuation and the charges payable by them.
Considering above aspects, existing guidelines of valuation of immovable properties charged to the Bank
in Retail Loans have been reviewed and decided as under:
1. Waive the condition of valuation of the properties once in three years, if relative retail
account is regular and classified as standard.
2. Advances granted for professional / business needs i.e. under our Baroda Traders Loan, Baroda
Loan to Doctors, Baroda Professional Loan products, will be out of purview of modified guidelines.
Valuation of the property charged to the Bank for loans / overdrafts taken under these products need
to be got done once in 3 years as hitherto.
3. Wherever, advances are granted in the form of overdraft facility under any retail product,
valuation of the property mortgaged to the bank need to obtain once in every three years.
4. In conformity to bank‘s extent guidelines, valuation in NPA a/cs will be got done once in 3 years.
5. If any increase in existing exposure / additional limit / facility is considered by extending the
charge over the property, fresh valuation will be taken hitherto, before taking additional exposure.
6. The branches will carry out periodical inspection as per extant guidelines. If any adverse
developments are noticed during the inspection of the property, valuation of the property is to be got
done as usual.
The modification as above in guidelines for valuation of properties mortgaged to the Bank in Retail Loans
will result in reducing the financial burden of the customers and also workload of branches.
Discretionary Lending Powers of Retail lending:

The detail guidelines are available in BCC: BR: 102:350 December 22, 2010, for DLPs under retail lending.

HUMAN RESOURCES (HR)
HR Audit
HR Audit is a structured mechanism to review the compliance of various service rules/ regulations
governing Human resources in various grade/ scales. It also monitors compliance of statutory labour
requirements. Moreover, verification/ scrutiny of sundry charges & P/L expenses ensures stoppage of
misutilisation of funds. HR Audit also enforces discipline and punctuality at the Branch/ Office level.
An HR audit is like an annual health check-up. It plays a vital role in instilling a sense of confidence in
management of Human Resources related issues in the Bank. HR Audit is a cost-effective way to reduce
risk of liability and realize potential cost savings incurred in misinterpretation of rules/ regulations.
PASAS
In light of our objective of moving towards Total Performance, we need to set in place an efficient
performance appraisal system for all Award Staff. Accordingly, a Performance Appraisal System for
Award Staff has been formulated and introduced.
Objectives for introducing PASAS are as Under:
To promote a performance oriented culture
To identify good performers.
To identify Talent amongst employees
To improve upon strengths and areas of improvement
To identify Training Needs of employees
To match job roles of employees with aptitude of individuals during Job Rotation exercise
To identify employees for proper placements
Effective utilisation of aptitude and potential.
The following staffs are covered under the ―PASAS‖:

All Clerical Staff (including those having combined designations and also all those drawing any Special
Pay)
All Subordinate Staff (including staff having combined designations or drawing any Special Pay or Full
Time/ Part Time Sweepers)
Performance Appraisal Process :
The performance appraisal shall be 3-tiered :
Self Appraisal by the individual employee (This is optional)
First review by Reviewing Authority (RA).

Second and Final Review by Final Reviewing Authority (FRA).
It is now imperative that each one of us strives to move towards Total Performance. Performance of
each and every employee is extremely significant and, therefore PASAS deserves fullest attention.
Baroda Sujhav
In the context of technology driven business changes, Staff Suggestions Scheme was reviewed and
revised Scheme titled as ―Baroda Sujhav ― is implemented from July 2004.The Scheme is applicable to
all employees including regular part time employees drawing scale wages. The objective of the Scheme is
to encourage the generation of ideas amongst staff members to offer innovative suggestions which are
in tune with Bank‘s priorities and concerns and Customer Service-its effectiveness. The Scheme also
encourage staff members to give their suggestions on the bank‘s Business transformation Process. The
Baroda Sujhav Committee is constituted for considering awards/prizes under the Scheme. Quarterly
Awards includes first cash prize of Rs.10000, Second cash prize of Rs.5000 and third cash prize of
Rs.3000/- , all along with Certificate of Appreciation. Apart from quarterly awards, there is annual prize
of gold coin with bank‘s emblem and concerned employees name engraved on it along with certificate of
Appreciation for the most outstanding suggestion of the year.
PARAMARSH
It is the endeavor of the Bank to address employees‘ concerns on pro-active basis. Bank has provided
several welfare measures for employees and their dependents, which take care of variety of exigencies.
Growing complexities of life, more particularly in big cities and metros are adding pressures on personal
life of people, which has adverse impact on his family, and also the work life.
Sometimes many people develop habits like excessive smoking, gambling, drinking or any other habit that
deviates them from the mainstream of social life.
The organizational transformation envisages providing not only a healthy work-life but also a satisfying
personal and social life to employees.
PARAMARSH – the psychological counseling centre where services of a professional counselor would be
available at the centre and employees can avail counseling service free of charge, for resolving their
psychological problems / worries which may be disturbing their personal life.
Initially services are available to all employees of BCC, Mumbai and to all employees of all other branches
and offices in Mumbai.
SAMPARK
SOS Helpline for employees. Under this Help line, employees who are in distress can directly approach
CMD for immediate relief. Matters requiring urgent attention like life and death issues, medical
emergency, overwhelming circumstances in the personal life of employees, hardships due to natural
calamities etc. are dealt on priority and relief is provided, where required.
To take care of the Bank‘s requirement in different specialized areas like IT, Treasury, HR, Marketing
& Sales, Credit, International Business etc.
A New Induction cum Grooming Programme for Young Officers
With the objective of developing future managers and leaders and for deployment in key areas, a re-
vamped Officers‘ Induction cum Grooming Programme is launched. It is designated as On Boarding
programme for newly recruited officers( Generalist) with a combination of classroom training as well as
on -the-job training.
Fast Track Career Growth Opportunities for Executives and Officers
In order to provide fast track growth opportunities to aspiring Executives and Officers, promotional
opportunities have been provided.
Hrnes

Bank of Baroda is a pioneer in the banking industry in establishing professional HR systems and
effectively harnessing it to the advantage of the organization as well as its people. "hrnes" covers the
entire gamut of human resources management function in the Bank currently being performed and also
includes many new sub-functions.
Objectives of HRNes
To put a cost effective and time saving (through leveraging of technology) system by creating a Central
Database which widely facilitates decision making related to almost all major HR areas
To automate manual HR Processes like Roster, Pay Fixation, Seniority, Calculation of salary, PF and loan
deductions.
To overcome limitations of Manual System.
To facilitate Uniform application of rules.
Plugging Revenue Leakage.
To provide functionality of self Service.
To facilitate online applications for request transfer, grievance redressal, promotions, selection, asset
liability statement, income tax declaration, overseas assignment, faculty selection etc.
To monitor HR processes through alerts.
The system comprises of four broad modules encompassing different functions:
Oracle Core HR module, covering all current HR processes in the Bank from Recruitment to Retirement;
Fluous Payroll module, covering Salary, payments of various benefits, perks, welfare schemes, terminal
benefits, leave, Loans etc.
Oracle Learning Management module which includes training administration & e-learning
Employee Self-Service Module
It is a centralized web-enabled package with global data, at central server; Utilization of single database
for integrated decision making; The Central core of HR data would bring data authenticity, real time
information flow and would remove data multiplicity / duplication and would ultimately improve quality of
HR administration for business and HR people.
BENEFITS TO THE EMPLOYEES:
Taking HR nearer to employees;

Transparency in HR administration;
Speedier HR responsiveness to employee-related issues;
Employees can view their own personal data, salary slip, IT calculation, online application for leave, LFC,
promotions & other HR processes etc.;
Accurate calculation of pay components, fixation of pay, settlement of claims & other benefits, perks
etc.;
Speedier processing of benefits to employees through the system;
Can support development and training activities;
Can develop competency framework;
Can develop profiles of high performing individuals;

Learning opportunities can be at their place and pace and managed more easily through e-learning so as
to propel learning activities of the employees;
Employees can participate in online tests for their promotion/overseas selection etc, Can eliminate
redundant data entry cycles & can improve data accuracy and immediacy
Annual Performance Appraisal Review
As per Govt. of India directives, for adoption of uniform employee appraisal practices across the banking
industry, our Employee Performance Management System (EPMS) has been replaced by Annual
Performance Appraisal Review (APAR) from financial year 2011-12.
Three authorities are there in this system- Reporting, Reviewing & Accepting Authority.
Reporting Authority should be minimum one Scale higher than the Appraisee & Reviewing Authority
should be minimum one Scale higher than the Reporting Authority .Accepting authority should be one
grade above the reviewing Authority
Place for self appraisal is there.
Training need for self development of appraisee to be mentioned.
On submission of APR form to concerned reporting authority, an acknowledgment copy is being given to
reviewee.
Each Appraisee is required to submit his/her completed form to Reporting Authority within 15 days
from the close of period of review, i.e latest by 15th April.
Reviewing authority to complete the review within 45 days from the close of the period of review, i.e
latest by 15th of May & Accepting Authority by 30th May.
UDAAN – Developing Leaders for the future
‗Udaan‘ is a symbolic of the Bank‘s aspiration to think big, aspire big, fly high and reach new heights in its
quest for excellence in the Banking arena. The objective of this programme is to enable participants to
explore and redefine their leadership potential and equip them with the necessary capabilities to deal
with emerging business challenges.
The programme covers two main categories of leaders in the Bank today – the Branch heads of all Urban
and Metro Branches and all AGMs / DGMs who are not due for superannuation very soon.
The methodology for the programme is based on a ‗field and forum‘ approach wherein the participants
are required to attend classroom sessions on various aspect of leadership and apply the acquired learning
to real business situation in the field.
The programme focuses on the three critical elements of leadership and different learning objectives
have been structured around these three themes, one month being devoted to each theme in the core
three month programme. The three elements are Leading Self, Leading Others and Leading Business.

Project ‗SPARSH‘ – Human Touch for Business Excellence
Project SPARSH is a focussed HR project by ―The Boston Consulting Group‖ (BCG) to develop and
implement an integrated HR framework for the Bank. As a first step in this project, BCG has undertaken
a survey of all the employees of the Bank, in order to understand the present strengths and weaknesses
of our HR systems and processes and the key HR challenges that the Bank is facing today. Thereafter,
BCG organised a meeting with all the GMs & DGMs of the bank for detailed discussion on those issues &
suggestive remedial measures.
The Bank has initiated this project in consultation with BCG to revamp its existing HR processes,
structures and policies and create an integrated HR framework revolving around initiatives like creating
a scientific staffing model, manpower planning, succession planning, development and capability building,
career management, performance management, etc.
On the HR front, it stressed on the need to take care of the human assets. It stated that under
UDAAN, metro and urban branches of all zones have been covered. It added that compared to other
banks, our manpower planning is better. Under Project SPARSH, bank covers the following aspects:
Manpower
Training and development
Incentives to staff
Talent management and
Performance management.
HR and IT are the enablers of Project SPARSH. It stated that the bank is concentrating on three
aspects. Various initiatives have been launched under the gamut of Project Sparsh , which includes
Talent Management, On-Boarding & Mentoring programme for new recruits,augmentation of the training
& development function .A new e-learning portal called the " Baroda Net Academy" provides a platform
for 24*7 learning. Bank has launched an Android application for smart phones called the " Mobile
Snippets". This enables the employees to access daily Banking news , important circulars , publications,
announcements for events.
Major Concerns & solutions include large manpower requirements, challenges of making new hires " work
ready" fast, motivating and engaging the staff for best performance.
Opening of Baroda-Manipal School of Banking:

This is to help in getting trained manpower for the Bank.
Baroda - Manipal School of Banking has been set up jointly by Bank of Baroda and Manipal group. The
school has been set up to first train prospective candidates in Banking and Finance before their
embarking on a Banking career with Bank of Baroda. The students are selected through a rigorous
selection process and given a systematic training in various areas of Banking and management disciplines
in order to make them ready Bankers by the time they finish the programme.
The thrust of the training is to impart functional knowledge on general management and specialized
knowledge on Banking related topics and subjects. Participants are put through a rigorous on-campus
curriculum spread over 9 months and 3 trimesters which emphasizes on application of knowledge and
overall development of personality. Training at the school will be supplemented with practical training in
Various Branches of Bank of Baroda through a focused 3 - month internship period.
Project Parakhi
Setting up of Development Centre having capaibility to assess one’s strong areas,

aptitude for a specific type of job and the skill gaps. The centre is designed to
systematically map employees attributes, personality traits, strength and their skill
gaps. Development centre project has been codenamed Project Parakhi, meaning either
connoisseur or an assayer, one who understands the value of Gold, Bank’s trusted
Human Capital. M/s H R Anexi has been awarded the contract as implementation
partners. The following are the employee benefits through this Centre
1) Getting nominated to right training that would be of interest to the
employee and use it to excel in that field
2) Having known one’s strength, employee could choose training for
themselves and make a career of choice
3) Identification for a role that is best suited to the Employee leading to best
person-position fit.
4) Enhanced job satisfaction and greated engagement for the
employee/organization
5) Better productivity leading to higher performance and better recognition
6) Enhanced engagement and recognition leads to better self-esteem.
The target group will be Officers and Executives up to Scale IV to start with.
AWARENESS ABOUT OUR BANK
Brief History:
Bank of Baroda is having a long, eventful and glorious history of more than 106 years. HH Sir, Maharaj
Sayajirao-III founded the Bank.

The Bank made a humble beginning in 1908 in a small building in Baroda. On 20th July 1908 Bank of
Baroda Limited was registered under the Baroda Companies Act of 1897, with a paid up capital of Rs. 10
lacs. Soon after establishment, the Bank extended its operations to three other commercial centers of
Gujarat namely, Surat, Mehsana and Navsari. In 1919, the Bank crossed the state frontiers by setting up
Mumbai Main Office.
In the year 1935, Bank became a scheduled Bank. RBI included the Bank in the second schedule of RBI
and brought under direct control of RBI. The first safe deposit lockers were provided at Baroda in 1939.
At the time of independence in 1947, Bank of Baroda was a regional bank with 48 branches. However, it
found a place in India‘s ‗Fortune Five‘ list of Banks. As many as 10 banks have been merged with Bank of
Baroda during its journey so far:
Hind Bank Ltd (1958)

New Citizen Bank of India Ltd (1961)
Surat Banking Corporation (1963)
Tamil Nadu Central Bank (1964)
Umbergaon People Bank (1964)
Traders Bank Limited (1988)
Bareilly Corporation Bank Ltd (1998)
Benares State Bank Ltd (2002)
South Gujarat Local Area Bank Ltd (2004)
Memon Co-operative Bank Ltd. (2011)
Board Of Directors
Board Of Directors
1. Shri Ravi Venkatesan Non-Executive Chairman
2. Shri P.S.Jaykumar Managing Director and CEO
3. Shri B.B. Joshi Executive Director
4. Shri Mayank K Mehta Executive Director

5. Shri Mohmmad Mustafa Director
6. Smt Surekha Marandi Director
7. Shri Prem Kumar Makkar Director
8. Dr R.Narayan Swamy Director

9. Shri Bharat kumar Dhiruvai Director
Danger
10. Shri Biju Varkkey Director
11. Ms. Usha A Narayanan Director

Mission Statement :
―To be a top ranking National Bank of International Standards committed to augmenting stake holders'
value through concern, care and competence.‖
Baroda Sun :
Bank introduced the existing logo ―Baroda Sun‖ w.e.f 6th June, 2005.
It comprises double ‗B‘ letter forms that hold the rays of the rising Sun, we call this as ―Baroda Sun‖.
The sun is a representation of what our bank stands for. It is a symbol of dynamism and optimism.
The sun is the single most powerful source of light and energy. Its far reaching rays dispel darkness to
illuminate everything they touch.
The single colour, compelling vermillion palette indicates hope and energy and indicates that at Bank of
Baroda, we seek to be the source that will help all our stakeholders realise their goals.
To our customer, we seek to be a one stop, reliable partner who will help them to address different
financial needs. To our employees, we offer rewarding careers and to our investors and business
partners, maximum return on their investment.
The most important initiatives are:-

Conversion of all metro and urban branches into Baroda Next within a timeline [-13- Zones and -74-
Regions].
Creation of automated and lean Back Offices like:
City Back Office (Automated cheque processing)
Regional Back Office for CASA opening & issuance of,Personalized Cheque Books .
Establishment of -2- Contact Centres [at Lucknow and Baroda].
Introduction of frontline automation [viz. Queue Management System and Cheque deposit Machines] at
select branches for customer convenience.
Conducting Trainings and Boot camps.
Organization Re-structuring [creation of Selling roles at branch, R.O. & Z.O.]
The initial impact of Baroda Next migration has been found to be rewarding both in terms of increased
customer satisfaction and CASA growth.
A certification procedure for Baroda Next branches have been introduced in terms of which process
compliance/ adherence are being evaluated by Bank‘s Internal inspectors and CSAT / ESAT externally
evaluated by engaging Market Research Agencies.
To sustain Sales Growth, a new Sales Operating Model has been rolled out
Further centralization initiatives are being piloted to enable the branches to become a ―Sales-cum-
Service Outlet‖.
Bank‘s Hi-tech City branch, Hyderabad has been transformed into an e-branch.
Bank has developed IT Facilities for Online /offline account opening through Business correspondent s
under financial inclusion.
Bank's retail & corporate customers enjoy several facilities under its Internet Banking Delivery channel
.The SMS alerts of transactions are also implemented in the Internet Banking portal.
Bank has implemented Internet Banking in its overseas territories.
Bank has implemented RpidsFunds2India solution in all major territories.
Bank 's Mobile Banking (Baroda M-Connect) provides various facilities to its customers.
Bank has developed an Integrated Global Treasury solutions in its major teritories.
Bank has a centralised SWIFT system for India & its overseas teritories.
E-Tax payment through ATMs are also facilitated .
Cah Management solution is implemented
Baroda E-Trading has been launched.
Baroda -E-Pay -Electronic Utility Bill payment Introduced.
Online loan Application for Education, home, Car loan introduced.
Corporate Social Responsibility :-
As part of Bank's commitment to corporate social responsibility , Bank has set up

1.Baroda swarojgar Vikas sansthan 2. Baroda grameen Paramarh Kendras 3. Financial Literacy &
Credit counselling Centres.
There are -47- Baroda swarojgar vikas Sansthan s in -6- states of Bihar, UP,
Uttarakhand,Rajasthan,Gujarat & Maharastra to train rural youth in skill development, self employment
ventures etc.
There are -52- Baroda Grameen Paramarsh Kendras for imparting financial education , credit counselling,
under financial Inclusion.
Bank has also set up -45- FLCCs christened as " SAARTHEE" educating & helping rural people under
financial distress
Bank's present BPLR 13.90 % (wef. 05/10/2015)
Base Rate : 9.65 % (wef. 05/10/2015)
Branch Network:
Domestic Branches as on 31/03/2016

Metro Urban Semi-Urban Rural Total
1008 933 1425 1964 5330
Overseas Branches/ Offices 106 in 25 Countries (26 including 2 Joint venture at
Zambia & Malaysia 1 Representative Office in
Thailand)
Total ATMs As on 31.03.2016 8975
Subsidiaries (Domestic):
Nainital Bank Ltd., BOBCARDS Ltd., BOB Capital Market Ltd.

Associates (Domestic):
Baroda Pioneer Asset Management Company Ltd

IndiaFirst Life Insurance Company Limited
Baroda Uttar Pradesh Gramin Bank,Raebareli
Baroda Rajasthan Gramin Bank
Baroda Gujarat Gramin Bank
Subsidiaries (Overseas):
Bank of Baroda (Botswana) Ltd.
Bank of Baroda (Kenya) Ltd.
Bank of Baroda (Uganda) Ltd.
Bank of Baroda (Guyana) Ltd.
Bank of Baroda (UK) Ltd.
Bank of Baroda (Tanzania) Ltd
Bank of Baroda (Trinidad & Tobago) Ltd.
Bank of Baroda (Ghana) Ltd.
Representative Offices (Overseas)

Bank of Baroda (Thailand)
Associate (Overseas)
Indo-Zambia Bank Ltd.(Lusaka)
India International Bank (Malaysia)
SME Loan factories:
With the aim of extending more focused services to the SME Sector, the bank has carved out a special
sale and delivery model for hassle-free and faster sanction of credit proposal in the SME Sector.
SME Loan Factory is divided into two divisions – Central Hub and Sales Hub. Central Hub to be headed by
Head (Credit) and Sales Hub to be headed by Head (Sales) and sales coordinator both are located in
same premises for better liaison and coordination.
Relationship Managers and Relationship officers are located at strategic designated Branches in various
locations of the city, based on business potential available in the designated branches and other factors.
Role and Functions
Role of Marketing Team is to generate leads, exploring new customers and strengthening relations with
existing customers.
Role of Credit Hub is to examine / purse leads generated by Marketing Team for financing. Based on
proposals received from successful leads, credit proposals are processed. Proposals falling under the
powers of Head of SME Loan Factory / incharge of Credit Hub will be prepared and sanctioned at the
Hub. And proposals beyond the powers of the Head of SME Loan will be submitted directly to the
sanctioning authorities.
The entire sanction procedure is to be completed within a maximum of 11 working days from the date of
receipt of complete information and disbursement is to be completed within 14 days. In case TEV study
is required the time taken is 20 days.
As on 31/03/2015 there are Fifty four SME Loan factories.
Urban Retail Loan factories

1. These factories represent sales and delivery model based on assembly line principle engaging our
people and supported by simplified process and technology.
2. The Retail factories have twin outfits comprising ―Sales team‖ and ―Centralised Processing Cell‖
manned by Bank‘s specially selected and trained employees.
3. Sales executive each out to the doorsteps of the customers to provide services.
4. A team of tele-callers with other functionaries makes the process of availing loan a hassle free
experience for the customers.
Presently there are sixty Urban Retail loan factories as on 31/03/2015.
Composite Loan factories

Bank has moved towards a further innovative step to establish a ―Composite Loan Factory‖ at Mangalore,
where a prospective as well as our existing borrower can avail SME and/or Retail loan under one
umbrella.
As we are focussing for cross - selling of our products, it is excellent step to tap the additional business.
Because, now we can canvass a SME business of the firm/company and at the same time, we can go for
retail business from the party in their personal capacities.
Credit Centralisation Centre:
It is new initiatives under Navnirmaan project, where bank is going to establish few ‗Credit
Centralisation Centre‘ on pilot basis starting from Baroda. The centre will not only go for tapping
business-lead & processing of the same but also complete the documentation, control & monitoring, MIS,
recovery etc.
Gen-Next Branches
To respond to the needs of the changing demographic profile of the country, the bank has been
endeavoring to customize delivery channels especially for youth segment. As a part of these efforts, the
bank has set up innovative ―Gen- Next branches‖ dedicated to youth and young IT professionals at
certain places.
The branch will have youth specific products and will function as a model for fusion of ―Hi-tech and
High-touch Banking‖.
The Branch is offering following liabilities and assets products to the customers:
1. Gen Next SB account facility with AQB of only Rs. 500/-
2. Gen Next Suvidha in the form of Recurring deposits
3. Gen Next Life style –Loan for purchase of furniture, vehicle, laptop etc.
4. Gen Next Power in the form of OD, 5 times of the net salary income based on credit
rating.
Global Syndication Center & IMBC

1. Bank‘s Global Syndication center at London was set up in 2000. With a view to tap the growing business
opportunities in the Middle East and South East Asia Region, Bank has decided to start new Regional
syndication Centres at (1) Dubai (2) Singapore and (3) Johansberg.
2. The Bank has started a specialized outfit- International Merchant Banking Cell (IMBC) at
International Div. Mumbai to service the ever growing demand from Indian Corporates for funds from
International markets. IMBC is also active in funding Merger & Acquisitions of domestic and overseas
companies by Indian Corporates. The IMBC will arrange for syndicated loans, Bonds, FCCBs etc. And
investment banking and advisory services.
Wealth Management Services
Our Bank as part of customer centric measure initiated Wealth Management Services to provided our
HNI and affluent customer a complete financial solution at one stop. The service has enabled our
customers to buy various investment products through our branches and is positioning our Bank as ―One
Stop Financial Super Market‖.
Under Wealth Management Services currently we are offering 3rd party products in Bancassurance,
Mutual Fund, e-Trading etc. under tie up arrangement with various partners.
Segment Name of Tie-up Partner Products

Life Insurance IndiaFirst Life Insurance Co. Ltd. (Joint Unit Linked Insurance Plan
Venture Co. of the Bank) Term Insurance Plan
Endowment Plan
Group Insurance Plan etc.
General National Insurance Co. Ltd. ―Baroda Health‖ co-branded medi-
Insurance insurance products for hospitalization
expenses
Insurance covered for assets such as
vehicle, business & industries, live
stock etc. from various risks.
Mutual Fund Baroda Pioneer Mutual Fund (Joint Growth/Equity Scheme

venture Co. of the Bank) Income / Debt Scheme
UTI Mutual Fund Balance Fund
Birla Sunlife Mutual Fund Money Market or Liquid Fund
Reliance Mutual Fund Gilt Fund
Sundaram BNP Paribas Index Fund

Franklin Templeton Investments Tax Saving Scheme
Kotak Mahindra Mutual Fund Fixed Maturity Plan
IDFC Mutual Fund
Presently E-Trading is done through BoB Capital Markets Ltd
Other Major tie up / MOU of Bank with other Service providers
Bank of Baroda enters into an agreement with Bombay Stock Exchange for clearing and settlement
Car Finance with Tata Motors Ltd., Hyundai Motors India Ltd., Mahindra & Mahindra Ltd., Maruti Suzuki
India Ltd.
Tie up with Kotak Mahindra Old Mutual Life Insurance Ltd. For providing Life Insurance Cover to
Education Loan borrowers and Home Loan borrowers sanctioned under a special package.
MOU with CGTMSE for extending collateral free loans up to Rs. 100 lacs under Risk Sharing Facility
scheme launched by CGTMSE.
Role of Branch manager in the changing Environments:
1. To move forward to transform itself into a ‗Multi –Specialist Bank‖ with large number of branches
brought under CBS, Branch Manager‘s role is changed 360 degree.
2. From largely transaction processing and inward looking role to marketing, customer actuation and
business development role.
3. He has to emerge as role model for the other staff at the branch as an effective marketing and sales
ambassador.
4. To create sales and marketing environment so that front line staff will have e to don the hat of a
salesman.
e-Payment of Taxes ―Enabling Non-Customers and Non-Baroda Connect Customers‖ :
CBS Branches to open a Current Account, under special scheme code ―CA 118‖- General Tax Remittance
Account (Name of the Branch) & obtain Baroda Connect ID & Password.
Advantages to Customer:-
Having no Net banking facility can make e-payment of Taxes
No formalities-Registration , login ID,PW etc
Online check of PAN / TAN / Assessee code
Confirm immediate Tax payment – Challan
Instant cyber receipt/counter foil with CIN, Payt. details , Name of the branch
Counter foil can be regenerated
Tax payment for any commissionerate available
On line Tax payment by branch on behalf of any individual , corporate etc

No limit on amount
For customer free
Advantages to Bank / Branch:-
Rs. 45/- per challan revenue
Attract Non customer-Expand Business
Corporate having many units/brs. –different assessee code/PAN/TAN can pay from single point-need
not required separate Bank accounts Internet banking for each account
Good Non Fund based income source from a single corporate
Chances for cross sell of products to HNI/Corporate
Contact Centre Facility:
Bank has introduced a new delivery channel the ―Contact Centre‖(call centre) for delivery of banking
services through TOLL FREE PHONE. The numbers are 1800 22 33 44 or 1800 102 44 55. Now, Bank‘s
customers and members of general public can call the Bank‘s Contact Centre and seek information on
their accounts, request for banking services, enquire on bank‘s products, interest rates, etc.
Benefits to the Branches:

Contact centre helps branches by providing customer service over PHONE without intervention of
branches.
Provides information on routine queries such as – Account Balance, transactions, cheque status, product
enquiry, interest rate enquiry, gold rate enquiry, etc. instantly.
Provides guidance to customers on Baroda Connect services. It can also (a) activate passwords & (b) take
request for regeneration of passwords.
Stops the payment of cheque and can take the request for issuance of cheque book in respect of RBO
covered branches.
Hotlists the Debit Card and takes request for reissuance of PIN or Debit Card.
As the Contact Centers will be able to address most of the common ‗queries‘ and ‗service requests‘,
Branches will be relieved from such workload and would be in a position to focus their attention more for
business promotion / development.
Further, Bank proposes to extend functions like (a) Registration of Debit Card related complaints (cash
not dispensed), (b) outbound recovery calls, and (c) outbound sales calls. The contact centre will work as
extended arm of the branch facilitating marketing and sales of the bank‘s various products.
Benefits to the Customers:

Most convenient delivery channel
Services are available from -6_am to _10_ pm
365 days a year, (excluding Independence Day and Republic Day)
Free of Cost. Toll Free Number and hence No Cost
TWO Toll Free Numbers are available to ensure uninterrupted service
Customers are not required to visit branch for any services.
Emergency Services – Debit Card Hot-listing – is easy, simple, authentic
All service requests are supported by Docket Number, for further enquiry.
Services for all linked accounts are available
Professionally managed and Technology driven services
ASBA (Application Supported by Blocked Amounts)
ASBA is a process developed by the Securities and Exchange Board of India (SEBI) for applying to IPO.
In ASBA, an IPO applicant's account doesn't get debited until shares are allotted. Qualified
Institutional Buyers (QIBs) are not allowed to participate in IPOs through ASBA facility.
ASBA process facilitates retail individual investors bidding at cut-off, with single option, to apply
through Self Certified Syndicate Banks (SCSBs), in which the investors have bank accounts. SCSBs are
those banks which satisfy the conditions laid by SEBI. SCSBs would accept the applications, verify the
application, block the fund to the extent of bid payment amount, upload the details in the web based
bidding system of NSE, unblock once basis of allotment is finalized and transfer the amount for allotted
shares, to the issuer.
ASBA means ―Application Supported by Blocked Amount‖. ASBA is an application containing an
authorisation to block the application money in the bank account, for subscribing to an issue. If an
investor is applying through ASBA, his application money shall be debited from the bank account only if
his/her application is selected for allotment after the basis of allotment is finalized, or the issue is
withdrawn / failed.
It is a supplementary process of applying in Initial Public Offers (IPO), right issues and Follow on public
offers (FPO) made through book building route and co-exists with the current process of using cheque
as a mode of payment and submitting applications.
Baroda Academy :-
To train the employees on new desired skills , entire training system of the bank under the aegis of
Baroda apex academy,Ahemedabad has been converted into Baroda Academy. They are
BOBIIT,Gandhinagar,Baroda Academy -Bareilly,
Baroda,,Bhopal,Chennai,gandhinagar,Jaipur,Kolkata,lucknow,,Mumbai,N.Delhi,Jamshedpur,Pune.
Business figures :- On Standalone Basis
On a y-o-y basis , Total business of the bank stood at Rs 9,57,808 crore as on 31.03.2016
Total Deposits were R 574038 crore as of 31.03.2016 aginst Rs 617560 crore as of 31.03.2015
The Average Deposits (based on daily averages) were Rs 578317 as on 31.03.2016
against Rs534470 as on 31.03.2015 resulting in growth of 8.20%.
CASA (Domestic) deposit on average basis grew by 11.95 % on y-o-y basis. Share of
Domestic CASA deposit stood at 33.57% as of 31.03.2016 and on a daily average basis
domestic CASA stood at 29.43%
Total Advances (Net) were Rs 383770 crore as on 31.03.2016 agaisnt Rs 428065 crore
as on 31.03.2015. Avareage Advances (Gross-based on daily averages) Rs 405126 crore
and Rs 383313 crore respectively; resulting in average growth of 5.69%.

Retail Advances stood at Rs 50,850 crore and constitute 18.1 % of Gross Domestic
Advances as on 31.03.2016.
Banks Provision Coverage Ration (PCR) was 60.09% as on 31.03.2016
Bank's Net Loss for FY-2015-16 stood at Rs 5396 crore against profit of Rs 3398 for FY 2014-15
Bank's asset quality stood at Gross NPA at 9.99% (Rs 40521 crore) & Net NPA at 5.06%
Bank's capital adequacy ratio ( Basel III) is at 13.17 % as on 31.03.2016 on standalone basis and 13.63 %
on consolidated basis
KEY STRATEGIC INITIATIVES
During FY15, the Bank‘s Bulk & high-Cost Deposit at Preferential Rate (above Rs 1 crore)
were lowered by Rs 15,535 crore at end-Mar, 2015 in the Bank‘s domestic business.
The Bank significantly strengthened its Credit Monitoring process and the system for ―Early
Detection of Stress Accounts‖ so as to undertake speedy follow-up actions.
As on 31st Mar, 2015, the Bank covered 22,030 villages under its Financial Inclusion drive,
which includes 2,644 Ultra Small Branches to support this initiative.
Under Prime Minister Jan Dhan Yojna (PMJDY), the Bank‘s share was at 5.7% of the total
accounts opened by all banks and share in deposits mobilized is 7.86%.
SELECT AWARDS & ACCOLADES
Bank of Baroda awarded as ‗Best PSU Bank‘ at 5th Dalal Street Investment Journal PSU
Awards 2013, ceremony held in New Delhi.
Bank of Baroda conferred as the winner of Golden Peacock National Training Award for the
year 2014 by the Awards Jury at a function at Thiruvananthapuram under the aegis of
Institute of Directors.
Bank of Baroda awarded Skoch Order of Merit in India‘s Best 2014 Financial Inclusion &
Deepening Awards 2014 by Skoch Consultancy Services Pvt. Ltd.
Bank of Baroda awarded ―Best PSU for MSME‖ by India SME Forum.
Bank of Baroda Ranked 21st amongst Best Indian Brands 2014 in Brand Equity
Bank of Baroda conferred ―Best Bank – Global Business Development (Public Sector)‖ &
―Best Bank – Overall (Public Sector)‖ Award in Dun & Bradstreet – Polaris Financial
Technology Banking Awards 2014.
Bank of Baroda won First Prize under Indira Gandhi Rajbhasha Shield Scheme for Bank‘s
exemplary performance in Official Language Implementation under the category of
nationalized banks in linguistic region ―B‖, for the year 2012-13
Bank of Baroda has been endorsed as one of the top brands at The Economic Times Best
Brands 2014
Bank of Baroda won three prizes under Reserve Bank Rajbhasha Shield Competition 2012-
13:
o First Prize in Linguistic Region ‗B‘
o Second Prize in Linguistic Region ‗A‘ & ‗C‘
Bank of Baroda awarded ‗FE India‘s Best Bank‘ by The Financial Express (FE) in the ‗Public
Sector Bank‘ category for the year 2012-13
Bank of Baroda was awarded for ―Excellence in Banking (PSU Sector)‖ by My FM Stars of
the Industry award
Bank of Baroda has won 3 prizes at ‗The IBA Banking Technology Awards 2014 – 15‘ at
Mumbai. Categories as under:
o Winner in ―Best Financial Inclusion Initiative‖
o First Runner up in ―Training & Human Resources, E – learning Initiatives‘

o First Runner up in ―Best Use of Data‖
Bank of Baroda has won National Prize – First Rank in ―Innovative Training Practices‖ for
the year 2014 from ―Indian Society for Training and Development‖(ISTD)
Bank of Baroda has won the Champion of Champions Award at the Association of Business
Communicators of India (ABCI) Awards 2015.
Bank of Baroda was conferred ‗The Most Efficient Public Sector Bank‘ for the year 2014 by
Dalal Street Investment Journal in the ‗Best PSU‘s of India Awards‘

MODEL QUESTION PAPER FOR ELEMENTRY BANKING
1.Which of the following documents can be accepted as identity proof as per the KYC Guidelines:
a) Telephone Bill
b) Voter‟s identity card
c) Electricity Bill
d) Bank account statement with address
e) Income Tax / Wealth Tax Assessment order with address
2.For Baroda Health" (medi claim insurance policy) for bank‘s account holders we have tied up with ;
a) India First Life Insurance Co
b) Birla Sun Life Insurance Co
c) National Insurance Co
d) Kotak Mahindra Insurance
e) Reliance Life Insurance
3.For the business of mutual fund ,we do not have tie up with
a) UTI mutual fund
b) ICICI mutual fund
c) Birla Sun life mutual fund
d) Reliance Mutual fund
e) Kotak mahindra mutual fund
4.Out of order concept for NPA classification is applicable to:

a) Term loan
b) Demand loan
c) Bill discount
d) Cash credit
e) Long duration crop accounts.
5.Present Base Rate of our Bank is _

a) 9.65 % p.a
b) 10.00 % p.a
c) 14.50% p.a
d) 8.75 % p.a
e) None of the above
6.Baroda auto loan for purchase of a new car is given for a maximum period of :
a) 60 months
b) 36 months
c) 72 months
d) 120 months
e) 84 months
7.Maximum loan limit under Baroda home loan scheme in rural and semi urban area locations is :
a) Rs. 50 lacs
b) Rs. 200 lacs
c) Rs. 300 lacs
d) Rs. 100 lacs
e) Rs. 250 lacs
8.Penalty is waived on premature payment of Term Deposits up to Rs five lacs if deposit is maintained
for a minimum period of ------ months
a) 6 months
b) 12 months
c) 3 months
d) 9 months
e) Penalty on premature payment cannot be waived.
9.In Baroda Super Savings Bank a/c which is correct:

a) Auto sweep to SDR for 181 days in multiple of Rs.10000/- & reverse sweep in multiple of
Rs.1000/- on LIFO (last in first out) basis.
b) Auto sweep to SDR for 180days in multiple of Rs.5000/- & reverse sweep in multiple of Rs.1000/-
on LIFO basis.
c) Auto sweep to FDR for 1 Year in multiple of Rs.10000/- & reverse sweep in multiple of Rs.1000/-
on LIFO basis.
d) None of these
e) Auto sweep to SDR for 45 days in multiple of Rs.10000, & reverse sweep in multiple of Rs.5000 on
LIFO basis.
10.In Baroda pensioners saving bank account minimum balance is be maintained to enjoy auto sweeping
facility
a) Rs 5
b) Rs 1000
c) Rs 500
d) Rs 3000
e) No minimum balance required
11.In Baroda Shubh Savings Account quarterly average balance is to be maintained as;
a) Rs.5000/-
b) Rs.10000/-
c) Rs.15000/-
d) Rs.20000/-
e) Rs.25000/-

12.The minimum amount with which Baroda Samradhi Quarterly Recurring Deposit can be opened is ;
a) Rs.1000/-
b) Rs.100/-
c) Rs.10/-
d) Rs.500/-
e) Rs.50/-
13. The minimum amount with which Baroda Samradhi Half Yearly Recurring Deposit can be opened is
.
a) Rs.500/-
b) Rs.1000/-
c) Rs.250/-
d) Rs.750/-
e) Rs.100/-
14.The minimum amount with which a Baroda Double Dhamaka Fixed Deposit account can be opened is
Rs----------------.
a) Rs.1000/-
b) Rs.10000/-
c) Rs.100000/-
d) Rs.5000/-
e) Rs.50000/-
15.The minimum amount which can be accepted for opening Recurring Deposit account in Rural & Semi
Urban area is Rs.------------ & that in Metro & Urben area ; is Rs.- ______
a) Rs.100/-;Rs.1000/-
b) Rs.50/-;Rs. 500/-
c) Rs.50/-;Rs.1000/-
d) Rs.100/-;Rs.500/-
e) Rs.50/-;Rs.100/-
16.Nonperforming assets are classified as:

a) Standard accounts only
b) Substandard accounts only
c) Doubtful & loss accounts only
d) Substandard & doubtful accounts only
e) Substandard, doubtful and loss accounts only
17.An account where the regular credit limits have not been reviewed/renewed within _______ days
from the due date will be treated as NPA.
a) 60
b) 90
c) 120
d) 180
e) 270
18.Which of the following is a Negotiable instrument:

a) Fixed deposit receipt
b) Currency note
c) Cheque
d) Title deed of property
e) LIC policy
19.In the Saving accounts of minors of age between 10 years and 14 years, maximum amount that can be
kept in the account is ___________.
a) Rs.5000
b) Rs. 50000
c) Rs. 100000
d) Rs. 200000
e) Rs. 500000
20. As per our Bank‘s guidelines letter of acknowledgement of debt is to be obtained every;
a) 6 months
b) 1 year
c) 2 years
d) 3 years
e) 5years
21.The maximum amount of loan limit against security of NSC to staff is :

a) 2 times of gross salary
b) 4 times of gross salary
c) 10 times of gross salary
d) 5 times of gross salary
e) No maximum limit
22.A minor child of age -------- can open saving account in his own name.
a) 10years or more
b) 14 years or more
c) 12 years or more
d) 15 years or more
e)Minor cannot open saving account solely in his name. However he can open SB account jointly with his
natural guardian
23.Under Baroda tax saving scheme LABOD may be sanctioned up to;

a) 90% of deposit
b) 95% of deposit
c) 100% of deposit
d) No LABOD
e) 85 % of deposit
24.In super savings bank account interest is payable on the ……………..basis

a) Half yearly
b) Quarterly
c) Monthly
d) Annually
e) Daily
25.What is the maximum Overdraft Limit facility in Baroda Bachat Mitra SB Account?
a) Rs.10000/-
b) Rs.100000/-
c) Rs.25000/-
d) Rs.50000/-
e) Rs.500000/-
26.Who issues Debit Cards to the Customers

a) BCC, Mumbai
b) BOBCARDS LTD
c) Head Office, Baroda
d) Data Centre
e) Customer‘s Branch
27.Maximum Car loan which can be given for purchasing an old car/second hand car is;
a) Rs.5.00lacs
b) Not allowed
c) Rs.15.00lacs
d) Rs.2.00lacs
e) Rs.12.00lacs
28.Maximum loan which can be considered by Semi Urban branches under Baroda Trader‘s scheme
a) Rs.300.00lacs
b) Rs.100.00lacs
c) Rs 250.00lacs
d) Rs.200.00lacs
e) Rs.400.00lacs
29.One of our U.S.Ps in our housing loan scheme is;

a) Free personal accident& house building insurance
b) Free personal accident insurance
c) Free life insurance
d) Free life & building insurance
e) Free house building insurance
33.For becoming eligible for home loan a N.R.I must have been employed overseas or having a business
unit at abroad since last ------- years
a) 1 year
b) 3 years
c) 2years
d) 4 years
e) No such condition
31.Margin is to be taken @ ---% if a borrower avails loan up to Rs.4.00 lacs in Baroda Gyan scheme
a) 25
b) 05
c) 10
d) 15
e) NIL
32.In CBS, customer should have:

a) Only one customer ID across the bank
b) One customer id each for every account he opens in a branch
c) One customer id each for every account he opens in different branches
d) Maximum 5 customer ids across all branches
e) Maximum 10 customer ids across all branches
33.KYC guidelines are issued by:

a) Reserve Bank of India
b) Ministry of finance , Govt of India
c) National Bank for agriculture and rural development
d) International Monetary Fund
e) Small Industries Development Bank of India
34.Cheques are valid for:

a) 1 month
b) 3 months
c) 6 months
d) 4 months
e) 12 months
35.Cash payment against withdrawal slip is allowed for amount upto:

a) Rs. 25000
b) Rs. 50000
c) Rs. 75000
d) Rs. 100000
e) Rs. 200000
36.Demand Draft (DD) of an amount more than Rs. 25,000/ is to be signed by :

a) Branch Manager
b) Officer incharge
c) Joint Manager
d) Any two authorised signatories
e) Teller
37.In case of loan from Bank the Banker-customer relationship is:
a) Bank – debtor; customer – creditor
b) Bank – creditor; customer – debtor
c) Bank – Bailee; customer – Bailor
d) Bank – agent; customer – Principal
e) Bank – Trustee; customer – Beneficiary
38.If premature payment under NRE term deposit is being taken place before 12 months then interest is
payable @
a) 1% less than applicable rate of interest for the period
b) No penalty will be charged and applicable rate of interest will be paid
c) No interest will be paid
d) Interest as per banks discretion
39.Who is not eligible for personal loan among the following persons?
a) Employee of a corporate
b) Partner of partnership firm
c) Salaried person
d) Self employed person
e) Insurance Agent
40. The Banking Regulation Act came into force w.e.f.

a) 1st April, 1934
b) 1st July 1956
c) 16th March 1949
d) 26th March 1950
41. As per Section 17 of Banking Regulation Act, 1949, every banking company incorporated in India is
required to create a reserve fund and to transfer to it at least :
a) 50% of profit after dividend

b) 20% of profit before dividend
c) 15% of total profits
d) 20% of total profits
42. Under which section of Banking Regulation Act, 1949, every banking company has to maintain
statutory liquidity ratio?
a) 19 (d) (b) 25 (c) 24 (d) none of the above
43 As per Section 23 (1) of Banking Regulation Act 1949, a banking company is exempted from obtaining
prior permission from RBI for :
a) change of premises within the same city, town or village
b) opening of an extension counter
c) providing temporary banking facilities in any institution
d) none of the above
44. Under which section of Banking Regulation Act, 1949, every banking company has to submit annual
statement of all those accounts which are lying under inoperative category for the last 10 years to RBI ?
a) 17 (b) 25 (c) 19(2) (d) 26
45. Star series notes refers to :

a) notes having big star printed on them
b) currency notes with star mark
c) currency notes with defective printing
d) bank notes with defective printing
46. Who conducts integrated supervision over commercial banks, FIs and NBFCs and other para banking
financial institutions in India
a) Security Exchange Board of India
b) Ministry of Finance, Government of India
c) Board for Financial Supervision, RBI
d) Department of Banking Operations, RBI
47. Open market operations, one of the measures taken by RBI in order to control credit expansion in
the economy means :
a) sale or purchase of short term and long term government securities
b) insurance of different types of bonds
c) auction of gold
d) to make available direct finance to borrowers
48. The bank rate means :

a) rate of interest charged by commercial banks from borrowers
b) rate of interest at which commercial banks discounted bills of their borrowers
c) rate of interest allowed by commercial banks on their deposits
d) rate at which RBI purchases or rediscounts bill of exchange of commercial banks to provide
credit to commercial banks

49. Bank notes issued by RBI are exempted from payment of stamp duty as per which of the following :
a) Section 12, Indian Stamp Act 1899
b) Section 23, Banking Regulation Act
c) Section 5, Negotiable Instrument Act
d) Section 29, RBI Act
50. The instruments such as (a) airway bill (b) bank note (c) letter of credit (d) demand draft are not
treated as negotiable instrument. Which of these is correct?
a) a, b, c
b) a, c, d
c) a, b, c, d
d) a, b, d
51. Negotiable Instrument Act provides definition of (a) promissory note (b) bill of exchange (c) cheque
(d) demand draft. Which of the following is correct?
a) a, b, c only
b) b, c, d only
c) a, c, d only
d) a, b, c, d all
52. Under which section of Negotiable Instrument Act, the bank has obligation to make payment of
cheque issued by a customer :
a) 85 (b) 131 (c) 30 (d) 31
53. Which of the following is negotiable?

a) Bank FDR
b) Airway bill
c) National saving certificate
d) None of the above
54. Which among the following parties are liable on the negotiable instruments either as drawer or as
acceptor or endorser:
a) a minor
b) an insolvent
c) alien enemy
55. Which among the following instruments is a negotiable instrument as per provisions of Section 13 of
Negotiable Instrument Act?
a) bill of lading
b) railway receipt

c) goods receipt
56. Protection is available to paying banker for paying draft with endorsement u/s… of NI Act
a) 85 (b) 85 A (c) 131 (d) 130
57. Which of the following is payment in due course?

a) crossed cheque paid over counter
b) cheque with forged signatures of the bearer
c) bearer cheque with forged endorsement on it
d) cheque paid after receipt of garnishee order
58. A cheque has already been negotiated by X to Y and by Y to Z. How many times more this
instrument can be negotiated?
a) Thrice (b) twice (c) once (d) no limit
59. Which of the following statements is not correct as per NI Act :

a) The holder can convert special crossing into general crossing or he can cancel any crossing
under his signature
b) The holder can cross a cheque
c) If a cheque is simply crossed, he can add special crossing
d) If cheque is simply or specially crossed he can add the words ‗not negotiable‘ in it
60. Holder in due course is defined u/s…..of NI Act

(a) 10 (b) 9 (c) 18 (d) 8 (e) 13
61. The holder of a negotiable instrument is holder in due course if (a) he receives the instrument in
good faith and without negligence (b) he receives the instrument for lawful consideration (c) he
receives the instrument before its maturity. Which of these is correct?
a) a and b only
b) b and c only
c) a and c only
d) a to c all
62. A is payee of a cheque but court prohibits him to receive the payment :
a) In this case A will remain holder of the cheque
b) In this case A will receive the payment
c) In this case A will not receive the payment
d) In this case A will become agent of the drawer
63. Holder is defined u/s……. of NI Act

a) 10 (b) 9 (c) 18 (d) 8
64. Section 31 of RBI Act permits only RBI and Central Government to issue / draw
a) bills payable to bearer on demand
b) promissory notes payable to bearer on demand
c) cheques payable to bearer on demand
d) a and b above
65. The payment of interest on a promissory note on which the rate of interest is not mentioned, is
regulated as per :
a) Section 80 of Contract Act
b) Section 80 of Negotiable Instrument Act
c) Section 21 of RBI Act
d) Section 21 of Negotiable Instrument Act
e) Section 79 of Negotiable Instrument Act
66. Which of the following statements is incorrect?

a) A bill of exchange is an instrument in writing
b) A bill of exchange may be drawn conditionally
c) A bill of exchange directs a certain person to pay certain amount of money
d) A bill of exchange is payable to the order of a certain person or to the bearer of the instrument
as per NI Act
67. A payee of a cheque of Rs.10000 endorses the cheque for Rs.6000 in favour of his elder son and
Rs.4000 in favour of his younger son. Endorsement of an instrument transferring amount to more than
one endorsees separately shall be
a) valid
b) invalid
c) valid if not objected to by the bank
d) it is a partial endorsement
68. What is true with regard to blank endorsement on an order cheque?

a) the payment can be obtained by drawer only
b) the payment can be obtained by payee only
c) the payment can be obtained by anyone as it has been converted into a bearer cheque
d) the payment can be obtained by a person in whose hand it falls, in his own right.
69. Payment of forged instruments is not a valid discharge for the bank of its liability because :
a) the instrument is not a mandate of the drawer
b) forgery should be detected by the bank in any case
c) bank has signatures of the customer and it can not deny his liability
d) if forgery is allowed, no one will be accountable for the loss

e) none of the above
70. In case of collection of cheques and bills, the relationship of the banker with the customer is that of
:
a) Bank as agent and customer trustee
b) Bank as trustee and customer debtor
c) Banker as debtor and customer creditor
d) Banker as bailor and customer bailee
e) Bank as agent and customer principal
71. In case of a collection of a bank draft the collecting banker is protected against conversion under
section of Negotiable Instrument Act 1881 :
(a) 131 (b) 131A (c) 85 (d) 128 (e) 89
72. A collecting bank gets protection u/s 131 of NI Act only if (a) collection is in good faith and without
negligence (b) bank collects only on behalf of the customer (c) bank collects only crossed cheques (d)
collection only of bank drafts. Which of the following combinations is correct?
a) a, b, d (b) b, c, d (c) a, c, d (d) a, b, c
73. A current account customer of your branch deposits with you on April 30, 2016 a cheque dated
November 22, 2015 issued by Government of India, Ministry of Rural Development for collection. The
cheque can be collected as :
a) its validity can be 12 months
b) its validity can be 9 months
c) cannot be collected as its validity is limited to 3 months
d) it can be collected any time
74. A customer of your branch Sham deposits a cheque which he steals from another person named
Sham. Your branch collects this cheque (on which the customer is having a defective title) without being
aware about the defect :
a) collecting bank will get protection if it has complied with the requirement u/s 131
b) collecting bank is responsible for conversion
c) collecting bank is negligent but will get protection
75. What is the relationship of the bank and RBI when bank is handling the currency chest at its
branch?
a) bailee and bailor
b) bailor and bailee
c) agent and principal
d) beneficiary and trustee
76. One of our U.S.Ps in case of housing loan is;

a) Free personal accident& house building insurance
b) Free personal accident insurance
c) Free life insurance
d) Free life & building insurance
e) Free house building insurance
77. Maximum housing loan which can be sanctioned at rural & semi urban locations is;
a) Rs.300lac
b) Rs. 150lac
c) Rs.100lac
d) Rs.5lac
e) Rs.200lac
78. Loans for repairs to the damaged dwelling units of families up to Rs. -----lac in rural and semi-
urban areas and up to Rs. ----- in urban and metropolitan areas qualifies for priority sector.
a) 1,2
b) 2,5
c) 1,4
d) 2,4
e) 1,5
79. The Margin requirement for Baroda Home loan is __________ for reimbursement of house/ flat
expenses constructed from own sources in case of loan up to Rs. 75 lac .
a) 25%
b) 15%
c) 20%
d) 10%
e) 30%
80. The max moratorium which can be given in case of home improvement loan is;
a) 06 months
b) 12 months
c) 18 months
d) 24 months
e) 30 months
81. The max period which can be given in home improvement loan for repayment;
a) 15 years
b) 20years
c) 25years
d) 30 years
e) 10years

82. The maximum amount of loan which can be sanctioned in home improvement loan is
a) Rs.10lac
b) Rs.100lac
c) Rs.300lac
d) Rs.25lac
e) Rs.50lac
83. The eligible limit for Baroda additional assured advance is _______ of residual Value of house
property after deducting _______ of O/S in housing loan account.
a) 75%,150%
b) 50%,100%
c) 40%,75%
d) 30%,150%
e) 20%,125%
Q84. The minimum amount which can be availed in AAA
LOAN is;
a) Rs 0.25 lacs
b) Rs.0.50lac
c) Rs. 1.00lac
d) Rs.2.00lac
e) Rs.5.00lac
85. The maximum amount of loan which can be sanctioned
In AAA loan is Rs. -------.
a) 10lac
b) 200lac
c) 20lac
d) 50lac
e) 90% of principal repaid
86.The max repayment period in AAA loan is;
a) 5 years
b) 4 years
c) 3 years
d) 7 years
e) It can go up to the remaining repayment period of existing loan
87. Repayment capacity in AAA LOAN to ascertained at

a) 40%
b) 50%
c) 60 %
d) 70%
e) As per norms of housing loan.

88. For becoming eligible for home loan a N.R.I must have been employed overseas or having a business
unit at abroad since last ------- years
a) 1 year
b) 3 years
c) 2years
d) 4 years
e) No such condition
89. The maximum repayment period which can be given to?

N.R.I for home loan is ----------- years.
a) 25
b) 20
c) 15
d) 30
e) 10
90. The income criteria for calculation of outer limit of housing loan in case of monthly gross income
More than Rs. 1 lac N.R.I (salaried) are------------subject to comfortable repayment capacity.
a) 54 times of gross monthly income
b) 48 ------------do------------------
c) 36 ------------do------------------
d) 25------------do-------------------
e) 60 -------------do-----------------
91. If documents are to be executed by an agent of N.R.I the P.O.A outside India is to be stamped ad
valorem within ---------- days of arrival into the country.
a) 50
b) 120
c) 90
d) 30
e) Not required.
92. A NRI wants to purchase a flat in a building which has 05 floors what is the maximum moratorium
period can be given to him ;
a) 18 months
b) 24 months
c) 30 months
d) 36 months
e) 12 months

93. Under Credit Risk Guarantee Fund scheme, the trust will provide credit risk guarantee to the lending
institution against their housing loans up to?
(a)2 lac
(b)5 lac
( c)10 lac
(d)3 lac
(e)No limit
94. The minimum margin which is kept on value of property in case of Baroda Ashray is.
a) 20%
b) 25%
c) 50%
d) 40%
e) 15%
95. The age of building while considering Baroda Ashray advance not to exceed----years.
a) 25
b) 30
c) 20
d) 10
e) 40
96. The minimum age of borrower for availing Baroda Ashray is to be ----------years
a) 55
b) 65
c) 60
d) 70
e) Above 60
97. The maximum amount of loan including interest which can be given under Baroda Ashray scheme is
Rs. ---------
a) 1 crore
b) 2 crores
c) 50lacs
d) 25 lacs
e) 3 crores
98. In Baroda Ashray after giving loan the property is to be revalued at the interval of every --------
years during entire period of loan.
a) 2
b) 3
c) 1
d) 5
e) 4

99. What is the maximum % of Loan against Banks Deposit?
a) 90%
b) 95%
c) 100%
d) 85%
e) 75%
100. What is the DLP for LABOD for scale III officer?
a) 100 lac
b) 200 lac
c) 250 Lac
d) Unlimited
e) No DLP

Banking
Technology

ADC Products of our bank
1. ATMs
2. Debit Cards
3. Baroda Pre-paid cards (Gift card & Travel easy card)
4. Baroda Connect (internet banking)
5. Baroda m-Connect (mobile banking)
6. Baroda Phone Banking
7. Cash Deposit Machine (BNA & CR)
8. Cheque Deposit Machine (MFK)
9. Baroda e-payment Gateways
10. Baroda Demat Services
11. Baroda e-trade
12. Contact Centre
13. Baroda mpassbook
14. Missed call balance enquiry
15. Baroda SMS banking
ATMs
There are two types of ATMs on the basis of it‟s management
CAPEX – Capital Expenditure, i.e. ATM machines purchased and managed by our bank
OPEX - Operational Expenditure, i.e. ATM machines purchased and managed by other agencies, we only
pay transaction charges to the agencies, as per it‘s use
There are three types of ATMs as per it‟s place of installation
OFFSITE – Installed at a location which is not adjacent to the branch premises

ONSITE - Installed inside or attached to the branch premises
MOBILE - Installed on a mobile van, which moves on wheels as per schedule
Different terminologies used in ATM transactions
ON US transaction - our customer using our ATM

ISSUER transaction - our customer using other bank ATM
ACQUIRER transaction - other bank customer using our ATM
Facilities available at ATMs
• Cash Withdrawal – our ATM as well as Other ATM

• Balance Enquiry - our ATM as well as Other ATM
• Mini Statement - our ATM as well as Other ATM
• PIN change - our ATM as well as Other ATM
• Fund transfer to self linked accounts - our ATM only
• Fund transfer through NEFT - our ATM only
• Fund transfer Card to Card - our ATM only
• Institutional fees payment - our ATM only
• Direct Tax payment - our ATM only
• Mobile banking registration/deregistration - our ATM only
• Aadhaar number seeding - our ATM only
• Cheque book request - our ATM only
• Gift card balance enquiry - our ATM only
• PMJDY – OD request - our ATM only
Debit Cards
Comparison of various Debit cards
Visa Electron RuPay classic Master Card Rupay Rupay Rupay Rupay EMV Chip EMV chip
Classic BKCC PMJDY Mudra Platinum Visa Platinum Master
platinum
Income All customers All customers Equal to or CC003 SB-124, CC-017 Customers Customers Customers
Eligibility who are who are more than SB-126, CC-018 visiting visiting visiting
eligible to eligible to Rs. 3 lacs SB-130, OD-020 overseas or overseas or overseas or
operate the operate the SB-136, OD-021 wish to wish to wish to
account account SB-137, LA-521 perform cross perform perform
individually individually SB-150. border txn or cross border cross border
HNIs txn or HNIs txn or HNIs
Other Self, E/S Self, E/S Self, E/S Self, E/S Self, E/S Self, E/S Self, E/S Self, E/S Self, E/S
eligibility minor >15 minor > 15 minor >15 minor >15 minor >10 minor >15 minor > 15 minor >15 minor >15
pensioner pensioner pensioner pensioner sr citizen pensioner pensioner pensioner pensioner
sr citizen sr citizen sr citizen sr citizen zero bal sr citizen sr citizen sr citizen sr citizen
zero bal zero bal zero bal zero bal illiterate zero bal illiterate illiterate illiterate
illiterate illiterate illiterate illiterate visual imp illiterate visual imp visual imp visual imp
visual imp visual imp visual imp visual imp visual imp
LOGO VISA RUPAY MASTER RUPAY RUPAY RUPAY RUPAY VISA MASTER
Usability India only India only India only India only India only India only India+Intnl India+Intnl India+Intnl
Personalized/ Both Both Personalized Personalize Personalized Personalize Personalized Personalized Personalized
Non- d d
personalized
Per txn cash Self ATM Self ATM Self ATM Self ATM Self ATM Self ATM Self ATM Self ATM Self ATM
Withdrawal Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000, Rs.15,000,
limit Other ATM Other ATM Other ATM Other Other ATM Other Other ATM Other ATM Other ATM
Rs.10,000 Rs.10,000 Rs.10,000 ATM Rs.10,000 ATM Rs.10,000 Rs.10,000 Rs.10,000
Rs.10,000 Rs.10,000
Per day cash Rs.25000 Rs.25000 Rs.25000 Rs.25000 Rs.25000 Rs.5000 Rs.50000 Rs.100000 Rs.50000
Withdrawal
limit
Per day Rs. 50000 Rs. 50000 Rs. 50000 Rs. 50000 Rs. 50000 Rs. 5000 Rs.100000 Rs.200000 Rs.100000
Purchase limit
at POS
Annual Fee Rs.100+ST Rs.100+ST Rs.100+ST NIL NIL NIL Rs.100+ST Rs.100+ST Rs.100+ST
PIN Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST Rs.150+ST

regeneration
Card re- Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST Rs.200+ST
issuance
No of 4 4 10 4 4 4 10 10 10
withdrawals
per day
Card Renewal Perszed–10 Perszed–10 After 10 After 5 After 5 After 5 After 5 years After 5 After 5
NonPers-5 NonPers-5 years years years years years years
a) Launching of Baroda MUDRA Card
Bank has launched Baroda Mudra Card in pursuit to offer better banking facilities to borrowers who
avail Working Capital facilities under Pradhan Mantri MUDRA Yojana (PMMY). The card is envisaged to
meet the requirements of MUDRA customers to use alternate delivery channels like ATMs for cash
withdrawal and also POS usage.
At present the Card can be used at ATM and POS only with a provision for allowing Online purchases to
be considered at a later date. This will ensure availability of funds 24x7 to borrowers any time as per
their needs, without visiting the branches.
Profile of Baroda MUDRA Card:

Baroda MUDRA Card is exclusively for PMMY borrowers enjoying Working Capital limits under all
three segments of PMMY viz. SHISHU, KITSHORE, TARUN.
The card is RuPay enabled and is linked to PMMY/ CC/OD accounts to be used at our Bank's ATM
network and NFS member ATMs in India.
Card can also be used at selected RuPay enabled POS outlets (as identified by NPCI).
This card is EMV chip card which can be operated through PIN at ATMs and POS.
Card can be issued to PMMY customers, on request, who will be availing Working
Capital facilities.
Withdrawal through Baroda MUDRA Card is restricted up to Drawing Power within the overall
operating limit as per the extant guidelines applicable under PMMY scheme,
Further, withdrawal through Baroda MUDRA Card is restricted up to Rs.5000/- per day with
maximum 4 number of withdrawal from our Bank's ATM and from other Bank's ATM and for
purchases up to Rs.5000/- per day at POS. (subject to balance available in the account).
b) Launch of MasterCard Platinum Chip Debit Card

1. Higher limits of Cash Withdrawal up to Rs 50,000/- per day from ATM and Purchases up to Rs
1,00,000/- per day at POS/e-commerce merchants wherever Master Cards are accepted in India and
Abroad.
2. Validity of card is Five years from the month of issuance.
3. Maximum number of ATM cash withdrawals allowed per day is 10.
4. Secured with PIN and CVV2 for online transactions.
5. Ready for international usage on millions of MasterCard ATMs/Terminals.
6. Targeted for HNI, overseas travelers and privileged customers.
c) Launch of Baroda Flash N Move+ Contactless Debit Card

Bank has launched Baroda Flash n Move+ Contactless Debit Card in co-ordination with VISA. The card is
based on Near Field Communication (NFC) technology where in the debit card need not to be dipped or
swiped at the POS. Instead, the cardholder simply taps the card over special POS terminals (enabled for
accepting contactless cards) for making purchases at POS.
Key features of the card are as follows:

 It is a Platinum variant of Visa debit card with higher limits of ATM Cash Withdrawal and POS/e-
commerce transactions.
 Can be used for domestic as well as international transactions
 Same Card can be used for making payment through both Contactless modes (by tapping/bringing
the card near to POS terminal within a radius up to 4 cms) or Contact based mode (either by
swiping the card through Magnetic Stripe or dipping the Card through Chip).
 Can be used at ATMs to withdraw Cash or avail any other value added service.
 Make online purchases through Internet.
 For convenient shopping, travelling, dining out at many locations wherever contactless debit cards
are accepted
 As per RBI guidelines, Contactless transaction up to a maximum of Rs 2000/- can be done without
PIN at POS. If amount is more than Rs 2000/-, Customer has to mandatorily enter the PIN.
However, Customer also has choice of using PIN on purchase at POS for an amount less than Rs
2000/- by opting for Contact based mode.
Card limits:
A. ATM:
Maximum per day limit Rs 1,00,000
Maximum per transaction limit on our ATM Rs 15,000
Maximum per transaction limit on other Bank‘s ATM Rs 10,000
Maximum no of cash withdrawals allowed per day 10
B. POS
Maximum per day limits at POS (Inclusive of NFC & e-commerce transactions): Rs 2,00,000
Maximum per transaction limit using Contactless mode: Rs 2,000
Total Count of purchases at POS in a day using: Contactless mode (NFC i.e. Near Field
Communication): 5
Due to limited availability of contactless enabled POS terminals in India, presently Flash N
Move+ is being launched in 3 Regions of Greater Mumbai Zone viz MMSR,MMCR and MMNR,
d) Discontinuation of magnetic stripe only debit cards

 RBI has advised to discontinue the issuance of magnetic stripe only debit cards, from 1st
February 2016, except debit cards issued under government schemes.
 In view of compliance, branches are to discontinue the issuance of Non Personalized Debit Card
lying unused in the branches.
 Further, bank is in the process of introducing Chip Based Non Personalized Debit Card as
replacement of Magnetic Stripe Non Personalized Debit Card.
India First Premium payment through bank of baroda ATM

Customers can pay India first life insurance policy premium through bank of baroda ATMs with effect
from 20thjuly 2013. Customer will insert the BOB debit card into the ATM, select the language option
and after entering the PIN, customer will be taken to main menu. Customer has to select ―Other
Services‖ option for India first policy Registration and payment services.
Direct Tax Payment through ATM
For doing direct tax payment through ATM by the customers they need to register themselves (one
time ) by submitting a request letter to the base branch.
Base branch identified officer ( the officer as well as verifier needs to obtain the right to register a
customer for doing direct tax payment through ATM by submitting the UCMR form through fax to
Data Centre mentioning ―enable for registration of customer for doing direct tax payment through
ATM‖ ) has to log on to the internet site through URL
https://securevas.fssnet.co.in/APS/bobbanklogin.htm and putting the credentials of Finacle user will
be able to register the customer as well as it needs to be verified.
NEFT Funds Transfer through ATM
Salient Features:
1. This facility will be available on Bank of Baroda ATM‘s.

2. One time registration is required at branch for registration of
Beneficiary account number and IFS code.
3. The Registration Facility is provided in CBS through menu option
―BENRATM‖.
4. A Customer can register maximum -2- beneficiaries per day and
altogether maximum -99- beneficiaries can be registered with a single
debit card.
5. The minimum amount for NEFT through ATM is Re.1/-, maximum amount is
Rs. 50,000/- per transaction and Rs. 2,00,000/- per day
6. There is no limit for number of transactions in a day (subject to the
maximum cap Of Rs 2,00,000).
7. NEFT fund transfer after the prescribed cut off time will be
processed on the next working day. Suitable communication screen
about timing will be displayed to the customers.
Cheque book request through ATM
 Customer can request for cheque book through ATM using their debit cards, which needs to be
verified by base branch through menu HCREQ and after verification it will be printed at RBO,
Baroda and will be dispatched to customer‘s address.

Usage of ATMs- Rationalisation of number of free transactions.
 Number of mandatory free ATM transactions for savings bank account customers at other banks‘
ATMs is reduced from the present five to three transactions per month (inclusive of both
financial and non-financial transactions) for transactions done at the ATMs located in the six metro
centres, viz. Mumbai, New Delhi, Chennai, Kolkata, Bengaluru and Hyderabad.
 Except the six metros mentioned above there will be five free transactions per month (financial or
non-financial) at all other centres for Savings Bank customers, as existing.
 There is no restriction for using our bank ATM by our customers upto permissible number of
transactions as per card variant
 The charges that shall be levied to the Savings Bank Account Customer after permissible free
transactions on other Banks‘ ATMs are as under:
a) Rs 20/- plus service tax per transaction for Financial Transaction.
b) Rs.10/- plus service tax per transaction for Non Financial Transaction.
 For current/ Overdraft account holder: Rs 20/- plus Service Tax for every Financial transaction
and Rs.10/- plus service tax per transaction for Non Financial Transaction;
No transactions are free for these account holders for usage of Debit Card on other Banks‘ ATMs.
Issuance of RuPay PMJDY Debit Card to Minors
 Accounts opened under Financial Inclusion Scheme: Minors above the age of 10 years opening
Savings Bank Account under Financial Inclusion Scheme in his individual name with
operational instruction as “Self”(not through father & natural guardian) can be issued a RuPay
PMJDY debit card.
 Accounts opened in Scheme other than Financial Inclusion Scheme: Existing criteria of 15
years of age and above remains unchanged for issuance of debit card (any variant) to
Minors maintaining Saving Bank Account in his individual name with operational instruction as
―Self‖ (not through father & natural guardian).
SMS Alerts to customers for Debit card Hotlisting/Blocking
 An SMS alert will be sent as a token of confirmation to the Debit card holder on their registered
mobile number, whenever a debit card is hot listed/blocked.
 The different options available to card holders for hot listing of debit cards are
Sr.No Particulars Timings Contact Number

1 Contact Centre 6 am to 10 pm 1800 22 33 44 or 1800
102 44 55

2 Toll Free Number BOBCARDS) 24 x 7 1800 220 400
3 Helpline (BOBCARDS) 24 x 7 91-22 2677 6701
91-22 2677 6702
Debit Card Dispute Management System
BOBCARDS has introduced new portal for branches and contact centers. New portal shall be used for
following activities:
1. Lodging the debit card related complaints for the failed/fraud transactions.
2. Viewing the status of card/ PIN processed and dispatch.
DCISS
A new menu in CBS/Finacle ―DCISS‖ has been developed/ implemented for various card related
activities as under:-
i. Debit Card Re-issuance

ii. PIN Regeneration
iii. Multiple A/c Linking or De-linking
iv. Card De-blocking
Four eye principal/ Maker & Checker has been implemented for all these 4 activities. Hence
branches have to immediately verify the entries.
Multiple Account linking/ de-linking and Card de-blocking through DCISS will not be instant. It will
happen only after the request is processed by BOBCARDS within 1 working day.
Baroda Rewardz - Bank‟s Loyalty Program
In order to increase the usage of our various ADC products, bank has embarked upon implementing a
comprehensive loyalty program - Baroda Rewardz. This loyalty program will cover Debit Cards, Mobile
Banking, Internet banking, Mobile wallet and other digital products launched from time to time.
As a first program under Baroda Rewardz, bank has launched the loyalty program for our debit card
customer‘s wef 03rd December 2015. This program is aimed at encouraging our customers for usage of
debit card on POS and e-commerce transactions for all debit card variants. The program detail is as
follows:

Card to Card Fund Transfer
 This facility is an inter / intra bank fund transfer facility using NFS ATM network.
 The fund is transferred instantly on a 24X7 basis including holidays.
 The service is chargable at Rs.10/- + taxes per transaction
 Fund Transfer limit is Rs.5000/- per transaction and Rs.25000/- per month
RuPay Debit Card- Introduction of RuPay Insurance Program :
Introduction of a unique feature of Insurance of Rs 1 lakh to Rupay Classic and Rupay-PMJDY

variants and Rs. 2 lakh for the EMV Chip Rupay Platinum variant (accidental death or Permanent
disability) to eligible Card holders within the age of group of 18-70 years. As per the eligibility
criterion of the scheme, a Cardholder is eligible for above said insurance cover only if he/she has
performed minimum one successful financial or non-financial transaction through ATM/micro-
ATM/POS/E-commerce in last 45 days prior to incident e.g. if accident occurred on April 01, 2014,
transaction (either financial or non-financial like balance inquiry/mini statement/etc.) by RuPay Card
must have been done on or after Feb 15, 2014. Non activation/usage of these cards will deprive the
customers from the benefit of accidental insurance. Branches can view only financial transactions from
Finacle; however, particulars of any non-financial transaction like Mini Statement/Balance Inquiry/PIN
Change will not be available to them in Finacle. Since non-financial transactions are also eligible to be
considered for insurance cover, branches may obtain the details of the non-financial transaction
performed by the Cardholder using RuPay Debit Card in last 45 days from Base 24 Team (TBD) at
Base24India.dc@bankofbaroda.com. On receipt of any request from the RuPay Debit Cardholder for
Accidental/Permanent Disability Insurance Cover at branch, same should be forwarded to their
respective Regional Office, along with complete documentation as prescribed under “Procedure for
Claim” of the above mentioned circular. Regional Office has to submit the claim directly to the HDFC

ERGO General Insurance Company (HDFC Ergo) or The New India Assurance Company Limited (New
India Assurance) for further processing.
RuPay cardholders will be eligible for the compensation on only 1 eligible RuPay card per cardholder or
per customer even if multiple cards of different banks are meeting the eligibility criteria. The
choice of the card for the claim would rest with the customer.
Claim intimation to HDFC ERGO for FY 2014-15 should be within Thirty (30) days and to New India
Assurance for FY 2015-16 should be within (90) days from the date of accident.
All supporting documents relating to the claim must be submitted to HDFC ERGO or New India
Assurance within sixty (60) days from the date of accident.
Credit Cards
Some of the type of credit cards being oferred by our Subsidiary BOBCARDS Ltd :
 BOBCARD Signature (Visa)
 BOBCARD Platinum (Visa, Master & Assure)
 BOBCARD Titanium (Master)
 BOBCARD Bombay Bullion (Visa)
 BOBCARD Assure (VISA ) (Against FDR; Credit limit = 80% of FD amount ; Cash withdrawal Limit:
80% of Credit Limit)
Baroda Pre-paid Cards
Our bank is having two variants of pre-paid cards

 Baroda Gift card
 Baroda Travel easy card
Baroda Gift card
Baroda Gift Card is a prepaid ―VERIFIED BY VISA ‖ enabled pre funded card that opens a distinct
proposition to individuals and corporates with its instant availability, ease of handling, longer shelf life
and extended shopping options for the beneficiary.
 Prepaid card require funds to be loaded before making purchases.

 Card can be used till balance is available
 These cards can be used to make purchases at merchant outlets and online stores
 The card looks just like any normal credit or debit card, with card number, signature
strip and CVV2. However, it is not a debit or credit card.
 It can only be used till amount is available on the card.
 Prepaid card can be issued to anybody
o with a Valid Bank of Baroda account

o to Non customer – For purchase of card upto Rs.5,000/- having a valid Government issued
photo ID
o Non customer – For amount higher than Rs.5,000/-, regular KYC is required
Features
 Card can be loaded with any amount between Rs 500 to Rs 50,000 in multiple of Rs 1
 Cardholder can check balance & transaction history online through the URL –
https://bobprepaid.enstage.com/prepaid/cms/customer/index.jsp or by calling at customer care
Toll free number -18001025627- or through ATM using the PIN number provided along with the
Gift card
 Not reloadable-once the balance is exhausted or the card expires, card becomes a souvenir
 No ATM cash withdrawal permitted (only balance enquiry)
 Can be used only in India
 Card is valid till 1 year from the date of purchase or expiry date printed on the card whichever is
earlier
 Residual balance claim will be entertained only if balance amount is equal to or more than Rs.
100/- and claim is lodged within 3 months of card expiry.
 Attractively packaged/ready to gift
 Across counter availability
 Competitively priced (almost best in the market)
 Can be purchased by any customer through Baroda connect with an additional postage fee
irrespective of card availability at his base branch
Fee Structure:
For Retail customers For Corporate Customers
(Above 25 Cards)
Between Rs 500/- and Rs. 1001/- Rs. 15/- Rs. 15/-
Above 10002/- Rs. 40/- Rs. 40/-
Baroda Travel easy card
 It‘s a Prepaid International Currency Card, not valid in India, Nepal & Bhutan
 Easy to carry and safer than cash.
 Presently issued in US Dollar, GBP and Euro
 Card available at branches authorized for Forex business across India
 These cards can be used to make purchases at merchant outlets, online stores or even withdraw
at ATM, which accepts Visa cards outside India.
 Travel card can be issued to a Customers or Non Customer (with proper KYC)
 Provision of Stand-by card is available

 Cardholder can check balance & transaction history online through URL –
https://bobprepaid.enstage.com/prepaid/cms/customer/index.jsp or by calling at customer care
Toll free number +91-8043428177
 Minimum amount for which Travel easy card can be issued is US 200$/EURO€150/ GBP £150
 Maximum amount is
 - as per FEMA guidelines based on the purpose of visit
Validity of the Card

 Baroda Travel Easy Card is valid for 3 years from the date of activation or the date printed on
card whichever is earlier.
 Activation of Card- Within 24 Hours. of Purchases
 Travel Card can be re-loaded multiple number of times before the expiry date (and subject to
card load/reload amount limitation as per RBI and FEMA guidelines).
Fee Structure
 Issuance Fee Rs. 150/- + Service Tax on Foreign Currency Conversion
 Stand by Card Rs. 150/-
 Re-load Rs. 55/- + Service Tax on Foreign Currency Conversion
 Replacement Card fee in case of lost/stolen card USD 3/- (postage US$-20 extra)
 Chargeback Fee # USD 2/-
 ATM Withdrawal Fee USD 2/-
 Statement USD 2/-
 ATM Balance enquiry fee USD 0.5
Baroda Connect
Baroda Connect, an internet banking product of our Bank, is the very important alternate delivery
channel (ADC). This also facilitates the customers to enjoy various banking services from the ease of
their house /shop/company or anywhere having internet connectivity, hence, in limited sense, we may
call it as ―Mini Extension Counter‖ of the Bank. In today‘s buyers‘ market, where ―Customer is the
King‖ and each and every service industry including banking, are hovering around the centre point –
CUSTOMERS, such a unique service is extremely desired by the customers at large, especially by
Gen-Next customers and it also proves the concept of internet as www (―win-win-win‖ situation for
the Customers, Bank & Employees).
Benefit to the Customers:

 24x7x365 access (even no effect of Sundays, Holidays & Strikes)
 Time Saving
 Substitute of Q-culture
 Transparency & Trust
 Available in other territories
 Remittances to other Banks
 Transfer of funds within Bank at no cost (without ‗Inter-SOL Charges‘)
 Various ancillary services viz. e-pay, e-ticketing, utility bill payment
 Various other facilities at free of cost
 Special limit for Transfer of funds within Bank may be considered
Benefit to the Employees:

 Time saving as vouchers are not coming to the branches concerned for processing
 Operating Risk Mitigation upto some extent as transaction is being done by customers
Benefit to the Bank:

 Cost effective
 Additional services for retention & accretion of Gen-Next customers
 Image of the Bank as ‗Techno-savvy‘
 Facilitate the Bank to upgrade / diversify the range of e-banking services
Unique Features of Baroda Connect:
In today‘s intensive banking scenario, almost all banks are providing internet banking facility and
services provided are also more or less same. But, our Baroda Connect is having two very unique
features – first, transaction of future date can be scheduled well before and second, multiple-users,
with Maker-Checker facility, can be set in any Corporate User A/c.
Banking system thrives on customers‘ stake / confidence reposed, hence, a safe & qualitative
customer service provided by the Bank is the pre-requisite for placing itself as ‗preferred position‘ in
the market. Unfortunately, in recent past, some sort of illegal practices (phishing, vishing, mishing,
smishing) by unauthorized persons came into picture. Hence, for enjoying safe, comfortable and
trustworthy internet banking by our customers/users, our Bank has taken following initiatives:--
 Awareness message on Home Page from phishing, vishing, mishing etc. attacks.
 Awareness creation by the branches to their users through various methods.
 Provision of ―Virtual Keyboard‖ for entering Sign-on password.
 Provision of two different passwords - for Sign-on & for Transaction.
 Additional safety measure by disabling ‗Transaction Password‘ if not used for 90 days, so that
chances of misuse due to unvigilant actions of customers could be eliminated.
 Sending SMS about transactions, on registered mobile phone to facilitate the users for early access
of genuineness of transactions.
 Daily / Weekly ceiling on transaction amount so that any unauthorized person cannot make big
damage to our users at once and subsequently, genuineness of transaction can be established by the
user, through receiving SMS and if it is unauthorized, necessary steps may be taken at the earliest.
 Third party / Inter-bank fund transfer only after Registration by the user.
 Only -2- Beneficiaries can be registered on a day
 Fund can be remitted only after 24 hours of registration of the beneficiary.
 Fraud Management Services (FMS) has been implemented as additional safety measure.
 OTP Facility is providing additional safety.
Services offered to Retail Customers
 Balance enquiry in Operative account, Deposit accounts and Loan accounts.

 Stop payments of cheques
 Tax Deduction Enquiry
 Account summary – summary of all operative, deposit and loan accounts
 Fund transfer to Self / linked account and Third party fund transfer.
 Fund transfer and NEFT can be scheduled for a future date.
 Request for cheque book, fixed deposit renewal, Switch Mailing address, account opening for CBS
and e-banking.
 Profile – customer can change his profile and change his password.
 Activity history – Customer can get details of all the activities carried out by bank.
 Modeling – Customer can model deposit / loan schemes of the bank and know about likely maturity
value, if he invests or likely EMI if he takes loan, etc.
 ASBA facility
 School Fee options
 Bill payment option
 Facility of IMPS for instant Inter/Intra Bank fund transfer through
Baroda Connect (Facility is available only to mobile banking customers)
 Online Fixed Deposit opening facility
 Online RD account opening facility
 Online Gift card request facility
 View and crediting in existing PPF accounts
 Aadhar number linking with operative accounts
 Opening of Pradhan Mantri Jiban Jyoti Bima Yojana and Pradhan Mantri
Suraksha Bima Yojana
Services offered to Corporate Customers
 All facilities mentioned under Retail Customers

 Approvals – For corporate customers, there can be involvement of multiple users for transfer
of funds / payment of bills, etc and Baroda connect allows multiple users to log in and initiate /
approve the transactions, as per powers delegated by the corporate to their users.
 Trade Finance queries relating to– Import/Export, Inland Trade, B.G., Forward Contract.
 Direct Salary upload facility.
Limit for transactions
Retail customers can have maximum -5- transactions/day. But in case of Corporate customers, there
will not be any restrictions on the Number of Transactions per day. The limit for corporate customer
can be increased on the request of the customer and recommendation of the concerned branch.
(Amt. in Rs.)

Financial Transaction Limit for Retail Financial Transaction Limit for Corporate
Customers Customers
Self Third Online NEFT/ Self Third Online NEFT/
linked A/c party/Shoppin RTGS linked party/Shopping RTGS
g payment fund payment
transfer
Per txn limit Unlimited 2,00,000 5,00,000 Unlimited 5,00,000 10,00,000
Daily limit Unlimited 4,00,000 10,00,000 Unlimited 15,00,000 50,00,000
Weekly limit Unlimited 12,00,000 30,00,000 Unlimited 45,00,000 2,00,00,000
Monthly limit Unlimited 30,00,000 50,00,000 Unlimited 1,00,00,000 5,00,00,000
Yearly limit Unlimited 1,50,00,000 4,00,00,000 Unlimited 6,00,00,000 30,00,00,000
Baroda Connect – Online Fixed Deposit through net banking.
Online Fixed Deposit has been added to ―Baroda Connect‖ portal. With this functionality Baroda
Connect users with full transaction right can open fixed deposit account online, without approaching
bank branch.
Salient Features:
1. Initially, the functionality has been provided to only Retail Users having full transaction rights.
2. FD account can be opened for resident customers in his/her single name.
3. Rate of Interest on FD will be given as per the category defined in
Finacle. Staff and Senior Citizen rate of interest is also taken care of.
4. Type of schemes initially offered are:
 Regular – Income - cum Recurring Deposit (RIRD)
 Monthly Income Plan (MIP)
 Regular Income Plan (RIP)
 Baroda Utsav Deposit Scheme – Interest payable on maturity
5. Online FD account can be opened by debit to active saving and current
account only
6. Instant FD acknowledgement is generated wherein all details such as
account number deposit amount, interest rate, maturity date and
maturity value will be available and the same is printable/ savable.
7. Period and minimum amount of deposit:
o Minimum period: 12 months
o Maximum period: 120 months
o Minimum amount of deposit: Rs.1,000/-
Opening of Online Recurring Deposit account through Baroda Connect.

Salient Features:
 It can be availed only by resident retail users having full Transaction rights

(Not NRE).
 Only savings account can be used for opening online RD and as of now only
regular RD scheme (TD 113) is available.
 Period and minimum amount of deposit:
o Minimum Period: 12 months
o Maximum Period: 120 months
o Minimum monthly installment amount: Rs 100/- with multiples of Rs 100/-.
 Accounts will be opened in single name only (as available in the debit
account, First name in case of joint account as in finacle).
 Nomination available in the account at Finacle level can be added to the
online RD account.
 On due date, the maturity proceeds of RD will be credited to the operative
account from where the deposit was originated.
 Online RD will not to be issued in the name of the minor.
 The rate of interest available to senior citizen and / or Staff will be applicable in online
environment as well.
 Standing Instruction is MANDATORY and is automatically noted (to the debit of
operative account every month on the due date with a repetition for three days from the
due date. In case of non-execution of standing instruction, customer is required to deposit
the installment amount manually at branch).
 Passbook issuance, updation and premature payment of RD have to be handled by the
concerned branch.
 Loan against RD is to be sanctioned by the base branch after issuing Passbook and
adhering to extant guidelines as applicable for loan against non-online RD a/c.
 All other terms and conditions, applicable to non-online RD, will be applicable to these RD
a/cs also.
Online Fixed Deposit through net banking for NRIs/PIOs
Salient Features:
i. The functionality is available only to NRIs/PIOs having full transaction

rights
ii. NRI/PIO customer can open NRE /NRO Term Deposit (TD) account
ONLINE in his/her single name in the following deposit schemes:
• Regular – Income - cum Recurring Deposit (RIRD)
• Monthly Income Plan (MIP)
• Regular Income Plan (RIP)
• BarodaMahaUtsav Deposit Scheme – Interest payable on maturity
iii. Online NRE TD account can be opened to the debit of active NRE
saving / current account.NRO TD can be opened to the debit of NRO SB / CA only. This
facility would not be availablefor debit to Dormant NRE /NRO accounts.
iv. Rate of Interest on NRE/NRO TD will be applied as per the
category defined in Finacle. As you are aware there is no additional Interest payable to
Staff and Senior Citizens.
v. Instant FD acknowledgement is generated wherein all details such
as account number, deposit amount, interest rate, maturity date and maturity value will be
available and the same is printable/ savable.
ASBA: Application supported by Blocked amount.
ASBA is the functionality offered in Baroda Connect for the benefit of the internet banking users
having transaction rights .Under this functionality, any internet banking user can make application for
subscription of IPOs / FPOs / Right Issues of any company. ASBA enables the investor to block
his/her bank account to the extent of the application money and , only an amount proportionate to the
securities allotted is taken from the bank account when his/her application is selected for allotment
after the basis of allotment is finalized.
Linking and crediting of PPF account with Baroda Connect:
Our customers can link their PPF account (Maintained in our Bank) with their existing Bank
account through Baroda connect facility. Once linked, they can also credit fund in the PPF
Account through Baroda connect.
New facility of IMPS for instant Inter/Intra Bank fund transfer through Baroda Connect
IMPS (Immediate Payment Service) to facilitate instant Inter/ Intra Bank fund transfer for our
Baroda m-Connect users on 24 x 7 basis. This facility will be available only to Retail users, having
mobile banking facility. Funds can be transferred within India by debit to any available operative
account in the net banking account
Salient Features:
• This facility can be availed by users having Transaction right and who have registered
themselves for our Mobile Banking Services (M-Connect) giving mobile Number registered with
Baroda Connect facility.
• Mobile Banking registration can be done through our branches and Bank of Baroda ATMs.
• New IMPS menu is provided under the Fund Transfer of user portal.
• This facility is given under two separate labels.
• IMPS fund transfer through MMID: Both remitter and beneficiary are required to be mobile
banking registered customers of their respective banks and need to have MMID (Mobile Money
Identifier number) mapped to mobile number. MMID is a unique -7- digits number which is
provided to the customers as part of mobile banking service Under this option, user can transfer
funds to the beneficiary account by keying in Mobile No. and MMID (Mobile Money Identifier)

of the beneficiary. User can select the desired account number to be debited from the drop
down. This facility can be availed for transfer of funds to Bank of Baroda account holders also.
• IMPS fund transfer through IFSC: In this mode of funds transfer, the remitter is required to
be mobile banking customer. However, the beneficiary need not be mobile banking customer and
can specify only the IFS code and Account no.
• User can transfer funds by giving IFS code and account number of the beneficiary. User can
select the desired account number to be debited from the drop down. This facility can be availed
for transfer of funds to Bank of Baroda account holders also.
o One time beneficiary registration with beneficiary MMID / Beneficiary IFSC is

required.
o Only -2- beneficiaries can be registered in a day and fund can be remitted after 24
hours of registration.
o Details of the IMPS transactions and its‘ status for any date can be viewed through
Status Inquiry.
Online payment of India First Life Insurance Policy premium payment
Online payment of India First Life Insurance Policy premium payment through Baroda Connect for all
Retail users having full transaction rights.
Online account opening for Prime Minister Bima Yojana
Online accounts can be opened by Baroda connect customers for Pradhan Mantri Jiban Jyoti Bima Yojana
and Pradhan Mantri Suraksha Bima Yojana
Digital signature based Authentication facility in Baroda connect for corporate users :
In order to provide personalized security feature for our Baroda connect corporate users and also as
mandate by RBI, our IT team has built infrastructure for extending the option of ―Digital signature
certificate(DSC) based authentication‖ facility to our corporate users.
Mobile OTP Application (M-OTP)

 In compliance with regulatory guidelines, as also to enhance security features of Baroda
Connect, two factor authentications were implemented in our Net Banking Portal since June,
2012. Authentication by way of OTP through SMS is one part of security process, which is
triggered by the system to validate the user/other credentials, if the system suspects unusual
activity/ behavior or non-registered PC.
 To obviate the issue of delivery of SMS, our IT team has enabled OTP application on mobile
handset supporting Apple, Android, Windows and blackberry.
 Activation of this application will involve two steps as under:
 Downloading of Mobile OTP application ―ARCOT OTP‖ on handsets

Users are required to download the application from respective app stores. However this
requires subsequent activation through their Net banking portals.
 Activation of Mobile OTP
Users can themselves activate M-OTP facility through Baroda Connect. After logging-in, users
are required to click ―Mobile OTP Application‖ link under ―Services‖ tab at home page.
 Key features of this new functionality are as follows:
This will help the users to manually generate the OTP on their mobile handset without using
GPRS/internet service.
Generation of manual OTP will be protected by PIN set by the user.
If User wishes to deactivate this facility, then the same can be done by clicking on the 'Mobile
OTP deactivation' link in the ―services‖ Tab of Baroda Connect and will start receiving the OTP
by SMS on registered mobile number.
It will enable all the users to get the OTP generated within the time frame, without any delay.
This functionality will be specifically beneficial to NRIs/ Customers frequently visiting overseas,
facing issue of OTP over SMS.
Self Registration Process for „Baroda Connect‟ - Retail Users

In order to provide customers self driven interface for availing internet banking facility and to
reduce turnaround time, bank has introduced ‗Self Registration of Baroda Connect‘ for ‗Retail
Customer‘, whereby authentication is done through his/her ‗Debit Card number and Pin‘.
Pre-requisites for using this facility are:
User should be customer of any domestic Branch with valid BANK OF BARODA debit card and
PIN.
User should have mode of operation as – SELF, EITHER OR SURVIVOR, ANY ONE OR
SURVIVORS OR SURVIVOR, and MINOR NATURAL GUARDIAN OPERATION BY GUARDIAN.
User should have valid mobile number registered with bank.
Should have high speed internet connection.
Debit Card should have been activated at ATM (for first time).
Online resetting of Transaction Password By retail users

The customer can reset his password anytime if he has a valid Debit card in Active Mode.
The link isprovided on retail user home page
On entering valid details an OTO will be sent on customers Registered Mobile Number
Customers has to enter details like Account number, Registered Mobile Number (RMN) and
email ID
After verification of Credentials an OTP is sent to Customer‘s RMN
After authentication of OTP system would senf USER ID to registered email ID.
Discontinuing request for Activation of Baroda Connect Passwords

In order to reduce turnaround time and increase customer convenience, the passwords will be sent to
the branches in activated mode. The concept of activation of password using HDCR/REGPW menu will
no longer exist with effect from passwords printed on and after 20th August 2015. The branches will
be able to hand over the passwords to the customer for immediate use.

Mobile Banking:
Our bank offers ―Baroda M Connect‖, the mobile banking facility to its customers. ―Baroda M-Connect‖ is
a robust and safe banking utility on customers‘ mobile phone, enabling the customer to perform a series
of banking transactions. Customer can also link -5- more accounts held in the Bank and transact business
on them. Much beyond banking, customer will also be able to do transactions like bills payment,
recharging the mobile phones, NEFT fund transfer, IMPS fund transfer etc. Bank has decided to offer
this service absolutely FREE to its customers. To use M-Connect, customer either pays for internet
usage charges or for the ‗SMS‘ sent during the usage.
Mobile Banking services can be performed through a software or by dialing *99# (NUUP)
Customers can start using Baroda M-Connect facility in three simple steps:
1. Registration either through ATM or through Base Branch

2. Downloading of an Application Software for M-Connect or dialing *99#
3. Activation of M-Connect (creating login pw & changing mPIN for software
based service or changing mPIN only for NUUP service)
Baroda M-Connect offers a variety of services to customers. The basic services are
a. Balance enquiry
b. Mini Statement (last 8 transactions through software or last 3 txns through NUUP)
c. funds transfer (NEFT & IMPS through software or IMPS only through NUUP)
d. Payment services (through software only- Merchant payment-pull or push option)
e. Mobile recharge (through software only- min Rs.10 & Max Rs.10,000 per txn)
f. Service requests (through software only-stop chq,
Baroda M-Connect – IMPS funds transfer
IMPS fund transfer facility has since been provided by NPCI to mobile banking customers only and can
be done 24*7*365 on a real time basis.
Funds can be remitted using any of the 4 ways mentioned below
 Beneficiary‘s Mobile number and MMID (Mobile Money Identifier-7 digit no.)
 Beneficiary‘s IFSC and Account number
 Beneficiary‘s linked Aadhar number
 Merchant payment
Services rendered by our Contact Centre to mobile banking customers

 Re-send SMS containing URL for downloading the application and mPIN for activating the application,
if the customer has not received the same after registration.
 Send a new link for downloading the application, if the customer has changed his handset and is not
able to download the application from Bank‘s website.
 Check whether the customer is registered through Branch or ATM and registration/de-registration
process
 Customer registration details, registration status, transaction enquiry, MMID details for prompt
query resolution.
Baroda M-Connect facility to all New Customers
There are -3- menus in Finacle to open an account viz. OACC, HOPNACCT and SAO. Of these options,
branches are using predominantly HOPNACCT and SAO menu. To encourage and register all new
customers for mobile banking these menus have now been updated with following changes –
1. HOPNACCT Menu: In ‗Mobile Banking‘ field, default option in drop down menu is set as ‗YES‘ i.e.
customer will be provided mobile banking service.
2. SAO Menu: In ‗Mobile Banking‘ field (presently shown as ‗Mobile Subscription‘), default flag is set
as ‗YES‘, where customer would be automatically enrolled for M Connect.
3. OACC Menu: Provision is being made to prompt the verifying officer to enable customers for M-
Connect.
In our account opening form, there is an option for the customer to choose for mobile banking
services. Branches are advised to inform the customer about advantages of mobile banking and
encourage all new customers to tick the option for Baroda M-Connect.
In case customer does not want to register for the service, then the branch is to select ‗NO‘ option
for mobile banking while opening account in Finacle using any of three menus.
If the registration is already completed through branch and at a later date, customer wants to de-
register the mobile banking services, then the branch can de-register the customer through HDCR
menu.
Baroda M-Connect – Instant Registration through Branch and Interoperability
To gear up the registrations under M-connect, bank has made 2 improvements in the current M-
Connect registration process viz., ‗instant registration / de registration / mPIN generation in Finacle'
and 'interoperability between all M-Connect registration channels (Branch-ATM-Net Banking)'
Instant registration
Like ATM and Net Banking, Branch channel is also live, where there is no need to wait for 24 hrs to
register / de register / generate mPIN through Finacle menus. M-Connect for newly opened accounts:-
 Mobile banking registration option will appear automatically on HOPNACCT, OAAC and SAO menus
which are used to open a new account
 Default option for Mobile Banking registration will be ‗YES‘ in these menus
 When the account is opened, customer is also registered for Mobile banking and the password
(mPIN) is generated at the same time (instantly)
With this, new customers can be on boarded instantly and can also be activated. Main advantage of this
implementation is, as mPIN will be delivered instantly, customers can be provided handholding by branch
staff to activate the mobile banking in branch itself. M-Connect for existing accounts:-
 FINACLE menu for Mobile banking is HDCR
 Now, with automation of the menu, Mobile banking registration / de registration / mPIN
generation will be effective immediately, within no time
 As soon as the checker verifies the registration / de registration / mPIN generation request,
customer will receive the corresponding message / mPIN immediately.
 Now there is no waiting period of 24 hrs
Branch can now regenerate mPIN of any customer who walks in with a problem regarding his / her
mPIN, and the problem can be resolved without any waiting time.
Interoperability
There are 3 modes of M Connect registration, viz., ATM, Branch and Net banking. Now all these 3
channels are interoperable and mPIN generation / de registration can be done through any of the three
channels irrespective of the channel of registration.
a. Direct Access Code in USSD Mobile Banking
 USSD stands for Unstructured Supplementary Service Data

 To increase the convenience of the users, a new update has been brought in USSD Mobile
Banking, wherein customers can dial multi mode codes (direct access codes) to access
different menus.
 Login- Main menu of Bank of Baroda Mobile Banking- *99*48# (‗48‘ is short code for Bank of
Baroda)
 Direct action Menu options are as under:
 Salient features are, no need to internet/ GPRS connections to access Mobile Banking through
USSD and no need of Smart phones, works even on low end handsets.
Transaction limit –

Minimum amount of fund transfer is Rs.5/- through software & Rs.10/- through NUUP and Maximum
amount is
Through software Through NUUP Through Through

(*99#) Baroda Finacle menu
connect IMPS
Self linked a/cs Other transfers IMPS IMPS IMPS
transfers transfers transfers
Per Transaction unlimited Rs.25,000 Rs.5,000 Rs.50,000 Rs.25,000
Per Day unlimited Rs.50,000 Rs.5,000 Rs.1,00,000 Rs.50,000
Per Week unlimited Rs.2,00,000 Rs.20,000 Rs.4,00,000
Per Month unlimited Rs.5,00,000 Rs.50,000 Rs.10,00,000
No. of txn per day unlimited 100 5 100
Baroda Phone Banking
 Baroda Phone Banking Service is Free of Cost.

 It is a IVRS (Interactive Voice Response system) which allows the caller to get information
using a touchtone phone.
 Available to customers having SB / CA / OD / CC / LOAN / FIXED deposit accounts.
 Can be used from anywhere in India
 Available in Hindi and English,
 Ease of operation and convenience,
 Gives Customer‘s account information at any of CBS branch in INDIA,
 Allows to make certain requests regarding accounts,
 Provides information about other products and services of our Bank
WHO CAN AVAIL THESE SERVICES:
 Customers as well as non-customers can avail the services.

 Customers having Operative Account (SB,CA,CC,OD) with any domestic CBS Branch will get
Telephone Personal Identification Number(TPIN)
 However, at present all ―Baroda Connect‖ users and new Customers of select CBS Branches
 have been allocated 4 digit TPIN by default i.e. without request. The main/ base account of
 ―Baroda connect‖ only shall get TPIN but phone banking facility shall be automatically available to
all other accounts linked to this base account having same customer ID.
 So, a customer must login with account number of the main/base account for which
TPIN has been created.
 For getting General Information (such as rates of interest; Forex rates etc.) the customers
 as well as non-customers need not have an account ID and TPIN. An User shall connect by dialing
to Toll Free No 1800 2222 07 from landline phone for availing ―Baroda Phone Banking‖ Service and
will push button the prescribed main account number and TPIN as prompted by system.

Cash Deposit Machines – Bunch Note Acceptor (BNA) and Cash Recyclers (CR)
Bank has made available the cash deposit machines (BNA) to our customers for depositing the cash at
designated branches and e-lobby‘s.
Features
1. This facility is presently available only to customers of our bank at present

2. Customers can deposit cash in accounts through 24x7 basis
3. Customer can deposit cash through Debit card as well as without using Debit card
4. All variants of our Bank‘s debit cards are acceptable for depositing cash
5. Denominations acceptable are Rs.100, Rs.500 and Rs.1,000
6. With card daily transaction limit for accounts without PAN registered is Rs.49,900/-
7. With card daily transaction limit for accounts with PAN registered is Rs. 2,00,000/-
8. Without card daily transaction limit is Rs.20,000/-
9. There is no restriction on number of transactions till daily cash deposit limit is reached
10. The limits also includes the cash deposited over the counter at branches
11. Customer can deposit the cash in Savings / Current / Cash Credit / Overdraft account through
Debit Card based transaction. (i.e. Accounts linked to respective Debit Cards)
12. Other Transactions supported are Balance Enquiry, PIN Change and Mini Statement for our
Bank‘s Debit Card holders as well as other bank‘s debit card holders.
Presently Bank has started deploying the New Cash Recycler Machines (Combination of BNA and
ATM) to enhance the Alternate Delivery Channel banking facilities to our customers at designated
branches and e-lobby‘s, This machine has the additional facility for depositing the cash (for our bank
customers only) along with the regular functions of ATM. At present withdrawal facility from cash
recycler is enabled for our bank customers only. Later on this facility will be available for other bank
card holders as well.
This is one more customer centric initiative of the Bank by introducing Cash Recycler Machine to our
customers for depositing the cash in account along with withdrawal facility like ATM on 24 x 7 basis.
Customer can deposit the cash in his / her account through his / her Debit card or by using his / her
Account Number as like BNAs. All other features are similar to BNAs. All existing BNAs will be
upgraded to CRs.
Cheque Deposit Machine (MFK)
 Multifunction kiosk is a new ―Self Service Machine‖ and our bank is one of the first banks to
introduce this in the Banking Industry.
 It looks like an ATM but has more functionality to it.
 It is similar in shape and size to an ATM.
 It is a new initiative to optimize machine utilization.
 It‘s a touch based, icon driven machine
Benefit to customers
 Multiple facilities available on a single machine
 Cheque deposit beyond the branch timings
 Lesser time spent in the cheque clearing process as the data will be directly uploaded to CTS
server from the machine itself.
Benefit to Bank
 Reduced branch visits of customers

 Machine utilization is increased as one machine provides the facilities that were earlier provided
through multiple machines
 Automation of the process of depositing a cheque
 Cheque clearing process is automated, no need of manual data entry at branch level
Baroda e-payment Gateway
Internet Payment Gateway (IPG) is a payment and settlement infrastructure which a merchant uses to
collect payment from their customer for online sale of products or services. IPG shields the business
unit from complex technical infrastructure required for e-commerce business. It provides necessary

access to payment system including Interchange agencies like Master/Visa, card issuing bank,
settlement bank etc.
Internet Payment Gateway is essential for retailers, who have an online presence and are interested in
selling their products over Internet. IPG is safe & ensures encryption of sensitive card information
during secured transmission between customer, merchant and payment processors.
How it works ?
• Operations team has been setup to enroll suitable merchants, provide assistance in configuring secured
access, arrange for day-to-day processing & settlement with Master Card/Visa and carry out
associated reconciliation
• Software installed at merchant site, will enable them to track
transactions and generate reports at their end
• Merchant will get payment on the next working day in their designated
account
• Facilitate our merchants to securely accept payment, for their
online/web based sale, using Credit/Debit cards
• Accept Master Card/Visa credit/debit card issued by any institution
• Merchant instantly gets confirmation of the receipt of payment. Based on that, goods/services can be
delivered to consumer
• Implemented latest industry standard security features viz. Verified by Visa, Master Card Secure
Code, two factor authentication, 128 bit SSL, continuous monitoring of server for vulnerability etc.
Benefits of Baroda e-Gateway for customers
• Merchant is shielded from installing and maintaining complex payment

gateway technology and interacting with payment systems.
• Payment is received on the next working day in merchant designated
account.
• Merchant can view/print their transactions.
• Simple interface with bank‘s system. If needed, support would be
provided to configure the access.
• Consumer is assured of safety of their card details/usage. In addition,
they get convenience of purchasing goods/services from the comfort of their home/office.
• Round the clock, hassle free service. Create a tech savvy image for
merchant.
Opportunities
 Fast and emerging market in India, so branches should generate max. leads.
 Few numbers of entrants in the payment gateway sector.
 Flexible price structure that can be improved on the basis of transaction volume and business
association.
 Ability to move into new market segments that offer better profits.
Baroda Demat Services
The Depository system was introduced in India more than a decade back. Today the word "Demat" is well
known and most of the investors are conversant with the dematerialization of securities like shares,
bonds etc. Dematerialized account is required for holding securities. The functioning of the demat
account resembles a typical saving/current account wherein we can make to and fro transfer of
securities.
Presently, there are only two depositories functioning in India and they are:-
i. National Securities Depository Limited (NSDL)
ii. Central Depository Services (India) Limited (CDSL).
Financial Institutions, banks, custodians and stockbrokers complying
with the requirements prescribed by Securities & Exchange Board of
India (SEBI) can be registered as a Depository Participant (DP).
For trading in the equity market in India we need to have a demat
account.
Benefits which encourage us to have a demat account:
1. We can buy and sell shares and stock of any company listed on the stock exchange of India i.e.
NSE and BSE
2. Make on line investment in mutual fund.
3. Apply in IPO
4. Trade in Futures and Options
5. No threat of loss of shares due to faulty/bogus/forged delivery.
6. Dividend and issuance of bonus shares are directly credited into linked accounts and demat
accounts respectively.
7. No share transfer fees or stamp duty.
8. Application can be made vide facility of ASBA (Application Supported by Blocked Amount)
wherein amount does not get debited into the account and is remitted only when shares are
allotted.
A DP ("Depository Participant") is an agent of the Depository (NSDL or CDSL) who is authorized to

offer depository services to investors. Thus to open a Demat account of an investor, a bank or its branch
has to get registered as a DP of a depository i.e. NSDL or CDSL or both. Bank of Baroda is a DP of both
the depository i.e. CDSL and NSDL.
Centralization of DP (Depository Participant) Operations in our Bank:
To have a better control & to consolidate DP operations and make available the facility to a large number
of branches, our bank, under technology enabled Business Transformation Programme, has implemented a
centralized DP operations by migrating different DP‘s and their data to a centralized set up and link up
identified CBS branches in India to this centralized set up. This approach has enabled Bank to offer
Depository services to customers across large number of CBS branches.
CDSL DP from Capital Market branch, Baroda has since been shifted to following location and the
centralized set up, named as Central Back Office-DP Operations (CBODPO), has commenced its
operations w.e.f. 15/01/07. From 19.02.2007, data pertaining to NSDL DP at PBB, Mumbai branch has
also been migrated to CBODPO.
Now all the branches previously offering DP services have shifted operation to
Centralized DP being managed from the following address;
Bank of Baroda,
Baroda Sun Tower,
D.O.T. (Demat operation team)
Central Back Office DP Operations (CBODPO)
Ground Floor, C-34, G-Block
Bandra Kurla Complex, Bandra East,
MUMBAI- 400 051
Tel: 022 6698 4935, 4921, 4936; 6698 4934 (Fax)
e-mail: demat@bankofbaroda.com
The facility to open a Demat Account is rolled out to identify CBS branches in India through web-based
application named DEBOS.
The CBODPO operates as "Back Office" through the said web based application DEBOS. This application
has been enabled at the identified CBS branches in a phased manner and such CBS branches act as
"Front Office" for opening Demat accounts and for providing various other Demat related services to
our customers/investors.
At present, more than 1000 CBS (Core Banking Solution) branches in India has been enabled for offering
DP services of CDSL/NSDL. This network is proposed to be progressively increased.
Bank of Baroda Online Trading (OLT)
Our bank has launched “Baroda e-trade”, an on-line trading facility in July 2012 in association with
BOBCAPS Ltd. our subsidiary. OLT is the state-of-the-art on-line securities trading platform for the
Bank‘s customers. The on-line trading platform ‗Baroda e-trade‘ is powered by a robust trading engine
coupled with a comprehensive suite of products and services. Since it comes with an in-built
configuration with proactive approach towards customer service, we aim to provide a constantly
delightful trading experience to our customers through this product.
Any customer or non-customer, who wants to avail of OLT would be required to have/open the following
3 accounts.
 Bank account, i.e., Savings Bank/Current Account with any of the branches of the Bank,
 Demat account with any of the Depository designated branches of the Bank, and
 Trading Account with BOBCAPS LTD.
Salient Features:

 Seamless (3-in-1) trading experience (Savings bank/current, Demat and online trading accounts)
Savings bank/current and Demat accounts with Bank of Baroda and trading (OLT/Broking)
account with BOBCAPS ltd.
 Account opening form for trading account, to be submitted to Demat designated branches for
onward submission to BOBCAPS LTD.
 Instant fund/share transfer facility through lien marking.
 Multiple market watch facility with streaming quotes( Live markets rates)
 Customization of screen to show critical market information such as market depth, Most active
scripts, Top Gainers/Losers.
 Works with low internet bandwidth.
 Customers could review their margin status, Holding report, order and trade Book on a real time
basis.
 Single window order entry with instant order confirmation.
 128-bit encryption security certified by entrust SSL.
 Telephonic assistance through centralized Helpdesk Telephone No.022-61389300 (9am to 5pm).
Contact Centre
• Bank has established Two Contact Centres at Baroda and Lucknow.

• Contact Centre services are made available for customer convenience and to reduce work load at
branches.
• The services included balance enquiry, transaction enquiry, product enquiry, query resolution and
a host of service requests.
• Contact Center is provided with necessary access to software applications like CBS, CRM, CMS,
Net Banking portal, Mobile Banking portal etc., for enabling them to service Bank‘s customers and
to provide products / services details to general public.
How to avail Contact Centre Services:
All customers can avail contact centre services by dialing any one of the following Toll Free numbers -
18001024455 – or -1800223344 - or by clicking the link ―Launch webchat‖ provided on home page of
Bank‘s corporate website www.bankofbaroda.com
By calling to any of the above two toll free numbers, the caller will be greeted by the Interactive Voice
Response (IVR) and request customer to select the language and option. Accordingly, services are
provided to the customers through a combination of ―Self Service‖ and Agent assisted mode.
Availability of Contact Centre Services:
Contact Centre services are available 365 days without any holiday during following time -
Services through IVR i.e. without the help of Contact Centre Agent –
• Round the Clock (Most of services provided through IVR require Telephone Personal
Identification Number (TPIN)
Services through Agents –
• 6 AM to 10 PM (For all customer / non-customer)
Web-chat service –
• 6 AM to 10 PM (For resolution of general queries related to product and services, available at
www.bankofbaroda.com )
Channels and Services provided:
Contact Centre is providing services through following three channels –
A. Through Agents – following services are provided by agents
B. Through IVR (Interactive Voice Response) – following services are

provided through IVR
 Account Information –Transaction details, Statement through e-mail

 Cheque Related Service – Cheque Status, Stop payment of cheque, Cheque book
request

 Change TPIN
 Loan and Deposit Account Services – Loan account inquiry, Loan account statement
request, Deposit account inquiry
 General Information Menu – Deposit & Retail Loan ROI, Forex rates, Branch/ ATM
locator.
 These services are available round the clock.

 Except General information all other services require TPIN.
 Bank has launched Contact Centre services for enquiries related to Pradhan Mantri
Jan-Dhan Yojna also. Any person in India can call our Toll Free No. and select
Option 4 for PMJDY related enquiries & complaints.
C. Through web-chat
 This service is only for general queries and any information which requires disclosure
of any personal / account information is not provided through this service.
 Presently this service is available in English only.
Eligibility for Contact Centre Services:

 All customers of the Bank can avail the services of Contact Centre.
 Members of general public can also call the contact centre or use the web chat services and avail
enquiry services related to Bank‘s products and services.
 Customer holding an account such as SB,CA,CC or OD, shall become eligible for availing the
Contact Centre Services.

 The identification and verification of customer, as described hereunder, is mandatory before
providing such services
Caller Identification:
Account number is used as ―Caller Identity‖. By entering the account number, the caller is identified as
the primary account holder. Non-customer / general public need not enter any account number.
Caller Verification:
The TPIN (Telephone Personal Identification Number), a four digit numerical password, is used as a
security verification code for verifying the caller (Account holder). The caller will be required to enter
the TPIN. In case the customer does not have a TPIN, he / she can be verified through a ―Session
Verification‖ process.
Session Verification.
In case a customer does not have a TPIN, the customer will still be able to avail the Contact Centre
services through an alternative process – ―Session Verification‖, as described hereunder.
 The customer enters the Account number in the IVR
 Undergoes a verification process, wherein a few questions, related to customers and / or account,
will be asked.
 Contact Centre agent verified the answer given by customer through data available in CBS.
 If the customer provides correct answers for the above questions, then the customer will be
considered as verified.
 In the above process, the caller needs to provide his / her name as appearing in the account.
 In case the caller is calling in any capacity other than self (proprietor, partner, director etc.), the
name of the caller will be verified with the names available in the related account in CBS in
relevant capacity.
 If the name is not available or does not match with the names available in CBS, then the caller will
not be allowed to proceed further.
TPIN generation Process

 Customer calls Toll Free Number thru his/her Registered Mobile Number
 Customer enters A/c Number
 Agent asks certain security questions relating to CID and account of customer
 Customer provides answers to such questions, If responses are right
 Agent transfers the call to IVR, where customer chooses his TPIN,If responses are wrong
 Customer is advised to call again with details.
Eligibility for TPIN
All operative account holders SB, CA, CC or OD are eligible to obtain the TPIN as detailed below:
 At present, TPIN is issued to the primary account holder (Primary Customer ID). With this TPIN,
the lined accounts, under the same customer ID can also be accessed.
 At present the TPIN is issued only to customer having mode of operation ―Self‖, ―Karta of HUF‖
or ―Proprietor‖.

 Free of cost.
 Customer can save time and money as they do not have to visit branch for their routine queries/
services related to Bank‘s products and services.
 Round the clock availability of IVR services and availability of agents‘ services for extended
working hours i.e. 6 AM to 10 PM.
 Services of all linked accounts are available.
 Professionally managed and Technology driven services.
Self Service Passbook Printer (SSPBP) – Introduction of new feature for “Self mapping of
subsequent passbook”
To improve customer convenience and to reduce workload of staff to map subsequent passbooks, ―Self
mapping of subsequent passbook‖ feature is now enabled in SSPBP. Details of this facility are as under:
1. Customer is issued the first SSPBP passbook from the branch counters after mapping the passbook
serial number with account number by branch staff (no change in current process).
2. Thereafter, customer prints passbook using Self Service Passbook Kiosks. On completion of the
passbook, system prompts customer to collect fresh passbook from branch for continuation. System
will provide 45 seconds to insert new passbook for auto mapping.
3. If customer inserts new blank passbook within 45 seconds, system automatically maps the serial
number of the blank passbook with customer‘s account and deactivates the old passbook.
4. If customer is not able to insert the blank passbook within 45 seconds (primarily when he/she has to
collect blank passbook from branch) then the system returns to home screen. In that case, for
mapping of subsequent passbook, customer is required to first insert the old passbook. System will
prompt him/her to insert the new blank passbook and machine completes the mapping.
Baroda Mpassbook
With a view to provide the complete account information in a separate app with enhanced user interface
and ease of accessibility, bank has implemented a new Informatory App in Android Platform christened
as “Baroda mPassbook”.
mPassbook is a mobile application on mobile device which shows all the account related details of the
customer available to him through his account passbook on mobile phone app in a Smartphone. The main
feature of Baroda mPassbook is that the customer is provided with the account passbook on his mobile
handset. Whenever application is opened it synchronises and updates all the latest transactions of all
accounts of the customer.
The features available in the mPassbook application are:

• App is available in both Hindi and English Languages
• Transaction and account details stored on the mobile arranged in the chronological order for all
the accounts linked to the registered mobile number with the Bank.
• Customer can set his MPIN after OTP verification
• Customer can select the period of months for which the data can be stored in the app.
• Search transaction history by transaction date, transaction amount
• Personalise / add remarks of choice to the transactions, which can be used to track the
transactions on later date.
Presently this facility is enabled for Savings and Current account holders and the App is made
available in Android platform.
To avail this service, customer is required to download the app from the Google play store and install the
same.
“Missed Call” facility for “Balance Inquiry”
A missed call from their registered mobile number to mobile number 09223011311.
Salient features of the facility are as under:-

 This facility is available 24X7.
 Balances of account under Saving, Current, Cash Credit and
Overdraft schemes are provided through this facility.
 Customer may have more than one account with same mobile number. In
that case SMS of maximum length of 320 characters (2 SMSs) will be
sent to customers.For remaining accounts, customer can avail the ―SMS Banking‖ Services or
our ―Contact Centre‖ services.
 Customer can use this facility maximum “5 times” in a day, system
will not respond thereafter.
 This service is available only for resident accounts i.e. accounts
with domestic mobile number only. In other words, customer with
overseas country code /mobile number will not be sent any SMS.
 Customers do not have to pay any charges as the call would be
disconnected after a ring and customer would get the balance via
SMS
SMS Banking
A SMS to be sent from their registered mobile number to 5616150 or 9176612303.
Salient features of the facility are as under:-

 Through this facility customers can
 Enquire Balance in their accounts
 Receive Mini statement
 Know status of their Cheque (paid or unpaid)
 Link their Aadhar number with their accounts
 Customer has to send a SMS text as under

o For Balance enquiry - BAL <space> last 4 digit of account number
o For Mini statement - MINI <space> last 4 digit of account number
o For Cheque status - CHEQ <space> last 4 digit of a/c no <space> cheque no
o For Aadhar seeding - UID<space>12 digit aadhar number <space> last 4 digit of a/c no
o For Debit card blocking (only to 5616150)
- BLOCK<space>C<space>last 4 digit of card number
- BLOCK<space>A<space>last 4 digit of a/c number
- BLOCK<space>ALL
o For PMJDY-OD request (only to 5616150)
- ODREQ<space>Y
 This facility is available 24X7.
 Balances of account under Saving, Current, Cash Credit and Overdraft schemes are provided
through this facility.
 There is no restrictions as to how many SMS can be sent by a customer in a day.
 This service is available only for resident accounts i.e. accounts with domestic mobile number
only. In other words, customer with overseas country code /mobile number will not be sent any
SMS.
 Charge of Rs. 3/- per SMS will be applicable for SMS sent to the number 5616150 and normal
SMS charge will be applicable for SMS sent to the mobile no 9176612303
Baroda Easy Pay
"Baroda easy Pay" is an electronic bill presentment and payment service launched by the Bank in
association with "Bill Desk", a well-known technology and payment service company. It is transaction
based internet banking service for customers of Mumbai CBS branches.
This service is providing two types of services to the customers

1. Bill Pay – Presentment Type Biller
2. Direct Pay – Payment Type Biller.
“Baroda easy Pay” ane-payment service for the Internet Banking customers of our Bank. With the
introduction of ―Baroda easy Pay‖ service the Internet Banking customers of our Bank can makepayment
of their utility bills, insurance premium, subscription for books / magazines,book air tickets, make
donations and charity on line..
Advantages to Customers
« No more visits, queues and waiting at branch
« Facility is available on 24x7 basis
« Can make payment from anywhere
« Ease of operation and convenience
« Can pay utility bills on behalf of the individual, firm or company
« Instant Cyber Receipts for the payment made
« Can View past payments at any point of time
« Baroda easy Pay Service is free of charge
BarodaRemitXpress
In keeping with the Bank‘s goal of emerging as a true international bank of India, the Bank has
launched an Online International Money Transfer Service – ―BarodaRemitXpress‖. This product is a
unique and robust online remittance solution from USA, UK and Eurozone. This online service is bank-
neutral, thus not requiring the senders and the recipients to have a bank account with us.
This product is unique as it provides
 Desktop-to-Doorstep Solution
 Convenience – customer can use any bank in the U.S., U.K. and EURO ZONE
 Cheaper than an International Wire Transfer
 Significantly cheaper than a money-transfer agent
 Quicker than an international check
 24x7 Customer Service
 Global Security Standards - 128-bit encryption
 Online Funds Tracker
 Free Personalized Message
 Minimum 50 USD, GBP & EURO and Maximum 5000 USD, GBP & EURO
Different Pay modes form sending money to India

US - Online Money Transfer
UK - CIP (Customer Initiated Payment)
EURO - Local Wire
Customer can send money from over 12,000 US banks and all UK & EURO ZONE banks. Beneficiary will
receive Indian Rupee funds in the form of a Demand Draft. ‗Times of Money‘ is Bank of Baroda's
alliance partner for the Baroda Remit Xpress service.
Biometric Cards /ATM
Biometric cards authorize transactions based on the customers‘ biological attributes. It could range
from fingerprints to voice to iris of the eyes. It is especially useful for those who are illiterate or not
familiar with the language used by the ATM to conduct transactions. For example, in case of a
fingerprint; a fingerprint does the job of a Personal Identification Number (PIN) which is a unique
number that each customer has to punch in the ATM to conduct any transaction. Instead of typing

the number the person has to merely press his / her finger (usually the thumb) in the slot provided
for fingerprint identification.
The biometric ATM card typically contains a smart chip, which carries biometric information, personal
details as well as the photograph of the account holder. Biometric ATM works on identification of
finger prints supported by voice prompting in local language. The key features of biometric ATM are –
use of finger impression in place of PIN, voice output for people who cannot read, colour codes
available for different amounts, fixed amount facility, no keyboard etc.
Our bank‘s first biometric ATM was installed at Gandevi, Gujarat.
Cheque Truncation System (CTS)
A working group under the chairmanship of Shri D Burman had recommended the concept of Cheque
truncation to replace the physical movement of cheque by the image of the cheque. Truncation is the
process of stopping the flow of the physical chequeissued by a drawer to the drawee branch. The
physical instrument will be truncated at some point en-route to the drawee branch and an electronic
image of the cheque would be sent to the drawee branch along with the relevant information like the
MICR fields, date of presentation, presenting banks etc. Thus with the implementation of cheque
truncation, the need to move the physical instruments across branches would not be required, except
in exceptional circumstances. This would effectively reduce the time required for payment of
cheques, the associated cost of transit and delay in processing, etc., thus speeding up the process of
collection or realization of the cheques.
Benefits
 Faster clearing cycle
 Better reconciliation / verification process
 Better Customer Service & Enhanced Customer Window
 T+ 0 for Local Clearing and T + 1 for inter-city clearing.
 Elimination of Float. Incentive to shift to Credit Push payments.
 The jurisdiction of Clearing House can be extended to the entire country. No Geographical
Dependence
 Operational Efficiency will benefit the bottom lines of banks. Local Clearing activity is a high cost
no revenue activity.
 Minimizes Transaction Costs.
 Reduces operational risk by securing the transmission route.
IFS Code
Indian Financial System Code (IFSC) is an alpha numeric code designed to uniquely identify the bank-
branches in India. This is 11 digit code with first 4 characters representing the banks code, the next
character reserved as control character (Presently 0 (ZER0)appears in the fifth position) and
remaining 6 characters to identify the branch. IFSC No. for branches of our Bank is BARB0XXXXXX
where XXXXXX is for Branch Alpha. But if the alpha code is less than 6 characters, it should be

padded by X after the alpha i.e. if the branch alpha of our Mount Abu branch is ABU then the IFSC
code of this branch will be BARB0ABUXXX.
NEFT
National Electronic Funds Transfer (NEFT) system is a nationwide funds transfer system to facilitate
transfer of funds from any bank branch to any other bank branch. The system uses the concept of
Centralised accounting system and the bank's account, which is sending or receiving the funds
transfer instructions, gets operated at one centre, viz. Mumbai only.
In our bank for any individual remittance minimum amount to be remitted is Rs. 1/- and maximum
amount is Rs. 50 crores. NEFT is settled in 12 hourly batches starting from 08.00 to 19.00 on
weekdays and in 6 hourly batches starting from 08.00 to 13.00 on saturdays
How it is different from RTGS?

2) NEFT is a domestic electronic payment system (except Nepal) whereas RTGS allows remittance
from abroad also.
3) Minimum Amount in RTGS is Rs. 2 lacs whereas in NEFT it starts from Rs.1/-
4) NEFT transactions are processed in a batch (12 in a normal day and 6 on Saturday) whereas RTGS
transactions are processed on Real Time basis.
5) NEFT transaction can be done by cash also, whereas RTGS can be done account to account.
6) In NEFT if there is incorrect a/c no. amount gets bounce back to remitting branch whereas in
RTGS it remains with the receiving branch.
7) NEFT transaction can be done by cash (i.e. non customers can also avail the benefit of NEFT by
depositing cash up to Rs.50,000/-) whereas RTGS can be done account to account only.
Real Time Gross Settlement (RTGS)

 The acronym ―RTGS‖ stands for Real Time Gross Settlement. An RTGS Payment system is one in
which payments instructions between banks are processed and settled individually and continuously
throughout the day.
 This is in contrast to the net settlements, where payment instructions are processed throughout
the day but inter-bank settlements takes place only afterwards. Payment instructions processed on
a continuous or REAL TIME basis and settled on a GROSS or individual basis without netting the
debits against credits.
 Settlement in ―REAL TIME‖ means payment transaction is not subjected to any waiting period.
―GROSS Settlement‖ means the transaction is settled on one to one basis without bunching with
any other transaction.
 Payment so effected are final and irrevocable
 Settlement is done in the books of the RBI
 Minimum amount for RTGS transaction is Rs.2 lac and there is no maximum limit for transaction.
 RTGS can be used for Inter Bank as well as Intra Bank transfers.
 IFSC code is required for RTGS transaction and now, it has been mandatory to remit the amount of
Rs.10 Lac and above through RTGS/NEFT.
Timings – Monday to Friday

Customer Transactions R41: 0900 hrs to 1630 hrs
Inter Bank Transactions R42: 0900 hrs to 1800 hrs
Timings – Saturday
Customer Transactions R41: 0900 hrs to 1330 hrs
Inter Bank Transactions R42: 0900 hrs to 1500 hrs
ASCROM
 ASCROM stands for ‗Asset Classification and Credit Monitoring‘.
 ASCROM is user-friendly software for creating Comprehensive Data Base of Advance accounts at
all levels.
 It is a stand alone software which is to be updated every month by every branch by fetching 4 files
and updating in ASCROM software through data lifting option (3 files from Finacle and 1 file from
clorets)
 It enables Recording details to implement BASEL-II (Standardised Approach) as well as facility of
data submission to CIBIL.
Features of ASCROM system

 Early Warning Reports – The system identifies Potential NPAs –3- months in advance along with the
Critical Amount Due (CADU)
 Critical Amount Default (CAD) – The system identifies the Critical Amount in Default (CAD) in
NPAs which must be recovered to upgrade the account to standard category.
 Automatic Asset Classification and computations of provisions as per RBI norms.
 Reports like DSB, BSR (1A & 1B), Lead Bank Returns; Priority Sector returns can be generated.
 Asset Classification Reports in several combinations can be generated.
 NPA Movement Reports for region, state, industry, sector, and activity or in its combination is
available.
 Provides strong base for risk mgt. and data warehousing initiative of the Bank.
 Once the account is upgraded in ASCROM, the same can be upgraded in FINACLE through
BOBMEAC .
HASCROM
HASCROM menu in Finacle system is used for enrichment of new customer and account data as well as
modification of existing customers and accounts data available in existing ASCROM system.
Modules available in HASCROM
1. CUSTOMER Addition / Modification

2. ACCOUNT Addition / Modification
a. TL / DL
b. Bills
c. Packing credit
d. Letter of Credit
e. Guarantee
3. CIBIL DATA Addition / Modification
4. PROJECT related data Addition / Modification
Baroda Rapid Funds2India:
1.The product is introduced to provide easy and hassle-free money transfer service to Individuals-
NRIs/PIOs & Corporates (for remitting salary payments to their employees) to remit the fund in
India from UK, UAE and Oman Mauritius, Seychelles, Botswana, HongKong, Fiji, Ghana, Kenya, Guyana,
South Africa, Tanzania, Uganda and Trinidad & Tobago.
2. Where the accounts of the beneficiaries of remittances are maintained with other banks' branches
in India, which are RTGS/NEFT-linked, the credits are effected within 24 hours.
3. Instant credit to the beneficiary's account with Bank of Baroda branches in India under the CBS
network.
4. Trade related payments are not allowed.
5. No minimum/maximum amount for money transfer.
6. Using RTGS platform if beneficiary has account with other bank.
7. Free remittance if both the remitter & beneficiary are maintaining a/c with us.
Baroda Flash Remit:
It is the inward remittance facility introduced for NRE customers

in partnership with UAEECL(UAE Exchange Centre LLC.
Remitter with visit any one of the branches of UAEECL across the globe
of 75 UAE Exchange outlets of 32 countries.
Presently there is a ceiling of Rs.2,00,000/- per remittance by a sender

per day,
Trade credits are not allowed and
Following permitted transactions are allowed under this remittance facility

a) Credit to Non Resident (External) Rupee A/cs
b) Payments to families of NRIs
c) Payments in favour of Insurance companies, Mutual Funds and the Post
Master for premia/investments
d) For investment in shares and debentures
e) Payments to Co-operative housing Societies, Government Housing Schemes or
Estate Developers for acquisition of residential flats in India in
individual names by NRIs
f) Payment of tuition/boarding, examination fee etc., to schools, colleges
and other educational institutions
g) Payments to hotels by NRIs for their stay
h) Payments to medical institutions and hospitals in India, for medical
treatment of NRIs/their dependents and nationals of all FATF
i) Payments to utility service providers and tax payments in India
j) EMI payments in India to Banks and NBFCs
k) Any other transactions allowed by RBI in future under Rupee
Vostro A/cs of Non-Resident
Digital signature:
The digital signature is an encryption and decryption process allowing both the positive
identification of the author of an electronic message (Who wrote the message?) and verification
of integrity of the message (Has the message been tampered with during transmission?).
Encryption is the transformation of information from readable form into some readable form.
Decryption is the reverse of encryption; it's the transformation of encrypted data back into
some intelligible form.
Information Technology Act 2000:
An Act to provide legal recognition for transactions carried out by means of electronic data
interchange and other means of electronic communication, commonly referred to as "electronic
commerce", which involve the use of alternatives to paper-based methods of communication and storage
of information. The Information Technology (IT) Act 2000 aims to provide a legal and regulatory
framework for Promotion of e-Commerce and e-Governance. IT Act 2000 was enacted on 7th June
2000 and was notified in the official gazette on 17th October 2000. The Act is applicable to whole
India.
The major provisions contained in the IT Act,2000:
 Electronic contracts will be legally valid

 Legal recognition of digital signatures
 Digital signature to be effected by use of asymmetric crypto system & hash function
 Security procedure for electronic records and digital signature
 Appointment of Certifying Authorities and Controller of Certifying Authorities, including
recognition of foreign Certifying Authorities
 Controller to act as repository of all digital signature certificates
 Certifying authorities to get License to issue digital signature certificates
 Various types of computer crimes defined & stringent penalties provided under Act
 Appointment of Adjudicating Officer for holding inquiries under the Act
 Establishment of Cyber Appellate Tribunal under the Act
 Appeal from order of Adjudicating Officer to Cyber Appellate Tribunal and not to any Civil Court
 Appeal from order of Cyber Appellate Tribunal to High Court
 Act to apply for offences or contravention committed outside India
 Power of police officers and other officers to enter into any public place and search and arrest
without warrant
 Constitution of Cyber Regulations Advisory Committee who will advice the Central Government and
Controller
MICR
Magnetic Ink Character Recognition technology is very popular world wide and in this system, the
instrument such as cheque, draft, pay order, gift cheque, traveler cheque etc. can be read directly
without the need for transcribing the data on punch cards or paper tapes.
The information is printed on the instrument with special ink, which is made up of magnetic material. On
insertion of instrument in the machine, the printed information is magnetized and read by the machine.
The MICR system is beneficial as the chances of error are minimized, transfer of funds becomes
faster, clearing becomes easy and burden of manual work is reduced.
Introduction of NetCAST utility
Reasons behind introduction of Netcast Utility

 The time taken for download of some reports is long due to slow response of erver especially during
peak hours.
 The user generating/downloading some reports is locked for a long time which hampers other jobs
besides the involvement of man-hours at the branch.
 Sometimes the report server is not available to the branch due to various reasons and few report
generation menu are also not available at Finacle Live server. In such cases, branches are unable to
generate some urgent reports in case of need.

 Sometimes, branches forget/fail to download some periodic reports like ALMAN which cannot then
be re-generated after the due date. This results into no compilation /discrepancy of data at branch
level.
Considering the above, a new utility called ―NetCAST‖ has been created to generate some specified
reports for all the CBS branches at centralised location and distribute the same to respective CBS
branches for onward download /access at their end as per their requirement.
NetCAST is a utility for centralized generation of reports/downloads and distribution of the same to
the respective CBS Branches. It addresses the issues related to report generation activity besides
saving considerable amount of man hours involved at the branch level.
Baroda Cash Management System (BCMS)
Cash Management Services is a software application (Cash@Will) that facilitates management of

customer funds, particularly, of corporate customers. Corporate customers with large volumes of
transactions are the target group for BCMS. Baroda Cash Management Services also facilitates
Internet Based Transactions.
Operational Model of BCMS is consisting of 3 tiers as listed below:-
1. Data Centre
2. Central Operational Hub (COH)
3. Identified BCMS Branches / City Back Office / Service Branches
BCMS has three fund management modules, viz., Collection, Payment & Liquidity Management and a
front-end interface available to the customer through the Internet.
Collection Module–
The Collection Module handles all inflow of funds in customers‘ accounts, which can be by way of -
 Cash Deposit
 Proceeds of local cheques
 Proceeds of outstation Cheques
Payment Module–
This module handles the outflow of funds by way of -

 Direct Debit Instructions (DDI)
 ECS – ECS-debit
 ECS – ECS credit
 Issuance of DD / BC
 Payment through RTGS / NEFT
 Issuance of DW

Liquidity Management Module–
This module facilitates sweeping of funds from various accounts of the customers and pooling them in a
single account called ‗Concentration Account‘. The funds available in this account help the customers in
online decision making. The Liquidity Management Module also facilitates funding of various accounts as
per the requirement of the customers out of the balance available in the Concentration account. The
Liquidity Management Module facilitates both sweep-in and sweep-out from the Concentration account.
 Post dated Cheque Collection
 Invoice management
Green Initiative
Guidelines issued by Ministry of Finance for implementation of Green Initiative as under:

1. As far as possible all payments made by the branches including payment
for any purchases made by them should be made by direct credit to the
vendors‘ account by obtaining the account details, either through
Inter-Sol or by RTGS / NEFT mode of payment as the case may be.
3. All disbursal in loan accounts should preferably be made by direct credit
to the supplier / manufacturer‘s account by obtaining the account details, either through Inter-
Sol or by RTGS / NEFT mode of payment as the case
may be.
4. All reimbursement of expenses / payment of allowances etc. to the staff
should be by way of direct credit to their accounts.
5. Customers requesting for issuance of DDs may be advised of the facility of
electronic transfers and as far as possible they should be persuaded to use electronic mode rather
than the physical mode of remittance of fund.
6. Customers should be educated to avail the alternate delivery channels (e
channels) such as Baroda Connect (Internet Banking),Baroda M-Connect (Mobile Banking),Baroda
Cash Management, NECS / ECS – Enables credit / debit transactions etc.
7. In addition to making payments to staff, vendors and clients electronically
except for office petty cash requirement, it is to be ensured that all payments should be
received electronically except when cheques are drawn on banks which are not NEFT/RTGS
enabled.
8. To ensure that all payments received electronically, the guidelines further
provide for putting appropriate stipulation /clause in sanction/agreement that banks enter into with
such entities including that the lending /investing institutions can get such entities inspected for
compliance of these instructions. The appropriate condition/stipulation with regard to ―electronic
payment‖ is required to be incorporated in all new/renewed sanctions/agreements. The issue relating

to treating the non-compliance of the guidelines by borrower clients as ―default ― or Major default‖
has been taken up by IBA with the Ministry for reconsideration. However, irrespective of decision
on the same, branches shall make all efforts to persuade the borrowers to adopt electronic system
of payment.
9. In case of OBC where physical cheques drawn on other banks are sent for
collection , in the forwarding schedule branches should invariably mention that proceeds should be
remitted by RTGS/ NEFT only.
10.No post dated cheques should be accepted in case of sanction / review of
loan.
Core Banking
From a business perspective Core Banking relates to the basic business of

a bank or financial institution. That, in a nutshell, is taking deposits (liabilities) from customers and
lending (assets) to customers.
While doing so, ensure that profits are generated for the bank / financial institution.
From a technology perspective, Core Banking is the short name for a Core Banking System that a bank has to
deploy in order to perform its Core
Banking business. In short, implementing a system that will help the bank take deposits and lend to
customers in a profitable manner.
Why it is called Core Banking?

The reason for calling it Core Banking is the fact that a Core Banking system, after deployment, is the
heart or the core of the bank / financial institution. All entities that form part of the eco-system of
the bank / financial institution interact with it. These entities are
 Bank employees – H.O., Corporate Office, Zonal Offices, Regional Offices, Branches, etc. (both users
and technical staff)
 Bank management – Executives / Managers at respective locations, head office, regional offices,
branches, etc.
 Bank customers - personal banking, corporate banking, international
banking, etc.
 Bank auditors – internal and external auditors who need to verify systems and procedures
 Bank regulators – mandatory reporting to central bank and other financial bodies
 Bank shareholders – providing the desired return to shareholders from banking operations.
Ingredients that constitute Core Banking

There are 5 key ingredients that form part of the Core Banking system.
These are the essential building blocks for the entire bank / financial institution.
1. General Ledger
2. Customer Information System
3. Deposit system
4. Loan System
5. Management Information system (MIS)
Benefits of CBS to the Customer

1. The customer will be of Bank and not of a branch.
2. He can access his account from any CBS Branch, through Internet from any part of the world.
3. He can operate his Bank account/s on 24X 7 basis, from anywhere.
4. All information about the account is available on real time basis online.
5. Huge savings of time and cost as far as obtaining various information is concerned
6. Better fund management without paying any thing extra thereby saving the cost.
7. Can transfer the funds between accounts without any intervention or

support from bank‘s officials.
8. Can avail the benefits of technology driven products through CBS
9. Customer will get one unique customer ID. He can subsequently enjoy
various types of deposits and loan products by attaching the customer ID
across the bank without passing through the same cumbersome procedure of
account opening.
10. Banking will be pleasing and relaxing as the customer can access the
account as per his choice and convenience.
Recent Developments in Digital Space

a. Social Media Policy for Employees
Bank has launched its presence on social media platforms viz; Facebook and Twitter today. The
presence on other social media platforms shall be done subsequently.
The presence on social media platforms also warrants Bank to put in place a comprehensive social
media strategy and policy framework to ensure consistent, reliable content creation, data governance
and regulatory compliance. The above policy shall be applicable to employees, contractors and vendors.
Having clear guidelines regarding use of social media would be beneficial for the Bank and shall
provide an understanding on how to use social media for achieving business goals.

b. Bharat Bill Payment System (BBPS)
 RBI, in November 2015, granted an in-principle approval to NPCI to be the Bharat Bill Payment
Central Unit under BBPS
 RBI had received applications banks and non-bank entities for operating as Operating Units
 BBPS is an integrated bill payment system which will offer interoperable bill payment service to
customers online as well as through a network of agents on the ground.
 The scope of BBPS will cover repetitive payments for everyday utility services such as
electricity, water, gas, telephone and Direct-to-Home (DTH). Gradually, the scope would be
expanded to include other types of repetitive payments, like school / university fees, municipal
taxes etc.
c. Trade Receivables Discounting System (TReDS)

Three entities (NSE&SIDBI, Axis Bank Ltd and Mynd Solutions Pvt Ltd) have been granted In-
principle Approval from RBI in Novemeber 2015
 The TReDS will facilitate the discounting of both invoices as well as bills of exchange
 Objective:
 Improving flow of funds to MSME sector by reducing the receivables realisation cycles
 Greater discipline on corporates to pay their dues on time
 Conceptual Understanding
TReDS would involve the following
 Uploading of invoices/bills and creation of factoring units by the MSME sellers
 Its acceptance by the corporate and other buyers, including the Government Departments and
PSUs, within a specified time limit
 Discounting, rating and re-discounting of factoring units
 Sending of notifications at each stage to the relevant parties to the transaction
 reporting and MIS requirements
 Generation and submission of settlement of obligations
Reverse factoring: the buyer could also create factoring units based on the documents uploaded by
the MSME seller
d. In-Principle Approval to 11 payment Banks
 In line with the Nachiket Mor Committee (2014) recommendation regarding Differentiated
Banks RBI has granted ―in-principle‖ approval to 11 applicants to set up payments banks
 Those who have received approval include
 Ecommerce company - Pay TM
 Four Major Telecom Companies – Vodafone, Airtel, Idea and Reliance
 Two Technology companies – Tech Mahindra and Fino pyatech
 Two Financial Services Companies – NSDL and Cholamandalam
 Postal Department
 Sun Pharma
 Objective: To further financial inclusion
 Scope of activities :
 Acceptance of demand deposits restricted to a maximum balance of Rs. 100,000 per individual
customer.
 Issuance of ATM/debit cards.
 Payments and remittance services through various channels.
 BC of another bank, subject to the Reserve Bank guidelines on BCs.
 Distribution of non-risk sharing simple financial products like mutual fund units and insurance
products, etc.
 Restrictions
 Payments banks, however, cannot issue credit cards.
 The payments bank cannot undertake lending activities.
 They will be required to invest minimum 75 per cent of its "demand deposit balances" in
Statutory Liquidity Ratio(SLR)
 They will have to hold a maximum 25 per cent in Current A/c / Term Deposit A/c with other
scheduled commercial banks for operational purposes and liquidity management.
e. eBiz – India‟s G2B Portal

 Our bank is one of the accredited bank and branches are suthorised to accept challans pertaining
to eBiz portal
 eBiz is one of the integrated services projects under the National E-Governance Plan (NEGP) of
the Government of India and is being implemented by Infosys
 The focus of eBiz is to improve the business environment in the country by enabling fast and
efficient access to Government-to-Business (G2B) services through an online portal. This will help
in reducing unnecessary delays in various regulatory processes required to start and run
businesses.
f. Digital India
 Promotion of e-Governance through a centralised initiative to ensure citizen centric service
orientation, interoperability of various e-Governance applications and optimal utilisation of ICT
infrastructure/ resources, while adopting a decentralised implementation model with respect to
various ministries / departments of the government
g. Launching of “Chillr Mobile App”

 Chillr is a smartphone application that enables easy, secure and immediate transfer of money
between its registered users. Users can transfer funds to other Chillr users and also request
money from them. It uses the Immediate payment services (IMPS) of NPCI as backbone to
transfer funds immediately.
 To start using Chillr, customer's bank account must have mobile banking activated with IMPS
facility. User will require his/her Bank of Baroda Mobile banking MPIN to transact using this
appplication. After registration, Chillr application is directly linked to the Bank account where the
customers' Mobile no. is registered and Mobile banking is activated.
 Main Features of the product are as under:

Customers can send money through Chillr mobile app to both partner and non-partner
bank customers. Currently our Bank and HDFC bank are partner banks. Non-partner bank
customers can only receive funds.

Only the mobile number of the beneficiary in the remitter's phonebook is needed.
Application enables customers to send money to any registered Chillr user on phone
contact list.
Scenarios where the application can be used:
Person to person (P2P) money transfer
Split bills amongst friends
Check account balance
View transaction history
Request money from friend
Pay at stores & to online merchants through Near Me.
Mobile recharge and bill payment (will be launched shortly)
At one time, only one instance of the Chillr Application related to a particular mobile no.
and device no. can be used.
The IMEI device no. will be stored by Chillr. No passwords are stored on the phone locally.
Transactions cannot be made without mPIN which is assigned through Bank.
 The minimum amount that can transferred is Rs. 10. The maximum amount that can
 transferred is Rs. 1000 per transaction to other Bank customers. The daily limit is set
 at Rs. 5000
 The app is now available on iOS, Windows and Android mobile platform.
. Utilities bill payment in all three platform is available
1. Under NEFT System, what is the outbound maximum limit of individual transaction through Bank of
Baroda presently in :
a) Rs.2 lacs
b) Rs.1 lac
c) Rs.20 lacs
d) Rs. 50 crores
2. Digital Signature is a signature that is:

a) made in digital codes
b) in electronic form attached to a electronic record
c) electronic form enclosed to each electronic transaction
d) scanned signature printed on paper
3. Which of the following Act gives legal recognition to a digital

signature

a) Negotiable Instruments Act
b) Income Tax Act
c) Indian Evidence Act
d) Information Technology Act
4. The term VSAT stands for:

a) Variable small aperture terminal
b) Very small available terminal
c) Very small aperture terminal
d) Very small airport terminal
5. The frauds and other kind of crimes that happen on the internet network are called:
a) internet frauds
b) internet crimes
c) electronic frauds
d) cyber crimes
6. The process of transformation of message from readable format into incomprehensible data using
algorithms is called:
a) coding
b) deciphering
c) encryption
d) decryption
7. The software that is used for a centralized environment in banking operations is called:
a) central branch solutions
b) core banking solutions
c) centralized banking solutions
d) centralized business solutions
8. Which of the following kinds of environment is provided through CBS:

a) anytime banking
b) anywhere banking
c) customer of bank instead of branch
d) all the above
9. Which of the following can be considered as part of the batch processing system:

a) RTGS
b) salary payment
c) railway reservation
d) airlines reservation
10. The term SWIFT stands for:

a) society for world-over international financial transfers
b) society for world-wide interbank financial transfers
c) society for world-wide interbank financial telecommunication
d) society for worldwide interest-earning financial transaction
11. Per day ATM transaction limit for Visa Platinum

a) Rs.50,000
b) Rs.1,00,000
c) Rs.2,00,000
d) Rs.25,000
12. IMPS stands for

a) Immediate payment Services
b) Interbank Mobile Payment System
c) Indian Money Payment System
d) Internet banking Money Payment Service
13. In MoneyGram maximum amount per transaction permissible is equivalent Rupees of ____ per day for
a single remittance.
a) $1000
b) $1500
c) $2000
d) $2500
14. In MoneyGram URN is a __ digit Unique Reference Number

a) 5
b) 7
c) 8
d) 10
15. Through Xpressmoney any single beneficiary can receive __ transactions in a calendar year.

a) 6
b) 10
c) 12
d) 15
16. Maximum number of accounts that can be linked to a single debit card
a) 6
b) 8
c) 9
d) 10
17. Per day transaction limit in Mobile Banking is ___

a) Rs.25,000
b) Rs.40,000
c) Rs.50,000
d) Rs.1,00,000
18. National Financial Switch is presently handled by ___
a) RBI
b) IDRBT
c) NPCI
d) IBA
19. Per day ATM transaction limit for Maestro Debit Card is ___
a) Rs.15,000
b) Rs.25,000
c) Rs.50,000
d) Rs.1,00,000
20. Per day ATM transaction limit for Mastercard Classic ____
a) Rs.50,000
b) Rs.25,000
c) Rs.75,000
d) Rs.1,00,000
21. Per day transaction limit at POS for Visa Platinum is ___
a) Rs.50,000
b) Rs.1,00,000
c) Rs.1,50,000

d) Rs.2,00,000
22. Per day transaction limit at POS for Mastercard Classic is ___
a) Rs.25,000
b) Rs.1,00,000
c) Rs.75,000
d) Rs.50,000
23. Debit Card can be issued to the customers of age

a) 18 years and above
b) 10 years and above
c) 15 years and above
d) To all A/c holders without any age restriction
24. Baroda Contact Centers are located at ___

a) Delhi & Mumbai
b) Mumbai & Baroda
c) Baroda & Lucknow
d) Baroda & Delhi
25. Toll free numbers of Baroda Contact Centers are ___

a) 1800 220 400 & 1800 102 44 55
b) 1800 22 33 44 & 1800 102 44 55
c) 1800 102 44 55 & 1800 102 56 27
d) 1800 22 33 44 & 1800 102 56 27
26. Minimum amount that can be loaded in Baroda Gift Card is ___
a) Rs.1
b) Rs.100
c) Rs.500
d) Rs.1000
27. Maximum amount that can be loaded in Baroda Gift Card is ___
a) Rs.10,000
b) Rs.25,000
c) Rs.50,000
d) Rs.1,00,000

28. Above the minimum amount, further amount can be loaded to Baroda Gift Card in multiples of __
a) Rs.1
b) Rs.10
c) Rs.50
d) Rs.100
29. RuPay Card has been launched by ____

a) IDRBT
b) RBI
c) NPCI
d) IBA
30. Facility of Baroda Contact Centre is available daily to customers from

a) 10am to 5pm
b) 24 hours a day
c) 6am to 10 pm
d) 6am to 6pm
31. BarodaRemitXpress is an online Money Transfer Service available from

a) USA
b) UK
c) Euro Zone
d) All the above
32. No. of ATM transactions allowed per day in Visa Platinum Debit Card is
a) 4
b) 5
c) 8
d) 10
33. The following are the services offered by Baroda Contact Centre
a) Branch / ATM Locator
b) Blocking of Debit Card
c) Stop Payment of Cheque
d) All the above

34. BarodaRemitXpress is an Online International Money Transfer Service provided in association with
a) VISA
b) Master Card
c) Times of Money
d) UAEEFSL
35. Upon processing the transaction of Xpressmoney, the system which shall generate __ digit numeric
numbers known as XPIN.
a) 8
b) 10
c) 12
d) 16
36. Information Technology Act was introduced in the year __

a) 1996
b) 2000
c) 2004
d) 2008
37. As on date, our bank offers our customers __ variants of Debit Cards.
a) 2
b) 3
c) 4
d) 9
38. ___ Nos. Financial and Non-Financial Transactions (both inclusive)

during each calendar month is free for Saving Bank Account Holder.
a) 4
b) 5
c) 7
d) 10
39. The amount of penalty payable to customers for non-reimbursement of

failed ATM transaction amount within seven working days is ____.
a) Rs.1000
b) Rs.5000
c) Equivalent to transaction amount

d) Rs.100 per day from 8th working day of receiving complaint if complaint received within 30
days from the date of transaction.
40. Visa Platinum Debit Card issued to a customer can be activated at ___
a) Only at BoB ATM
b) At any POS
c) At any NFS member ATM
d) Only at ATMs with VISA logo
41. Minimum Annual income for a salaried person to avail VISA Platinum
Debit Card is ___
a) Rs.3,00,000
b) Rs.4,00,000
c) Rs.5,00,000
d) Rs.10,00,000
42. Rupay Classic Debit Card can be used

a) India only
b) Abroad only
c) India and Abroad
43. Charges for regeneration of PIN for a Debit Card holder is

a) Rs.100 + plus Service Tax
b) Rs.150 + plus Service Tax
c) Rs.200 + plus Service Tax
d) Rs.500 + plus Service Tax
44. Baroda e-Gateway processes _____ transactions.

a) Internet Banking transactions only
b) Mobile Banking transactions
c) Visa & Master Card transactions
d) All e-banking transactions
45. Baroda Gift Card can be used for transactions at ___

a) POS only

b) POS & Online purchases
c) POS & BoB ATM
d) POS & Online purchases & Bob ATM
46. Baroda Cash Management System has ___ fund management modules.
a) 2
b) 3
c) 4
d) 5
PART B:
1. Bank has introduced Cash deposit machines (BNA) to our customers for depositing cash at
designated branches. Apart from depositing cash, the debit card holders can carry out the
following transactions through BNA
a) Balance enquiry , PIN change and Mini Statement
b) Balance enquiry , Mini Statement and Funds transfer between self linked accounts
c) PIN Change , Balance Enquiry and Funds transfer ( NEFT)
d) PIN Change , Mini Statement and Funds transfer
e) Only Balance enquiry and Mini Statement
2. Which of the following statement is not true about the recently introduced Cash Deposit
Machines (BNA)?
a) Customers can deposit cash through Debit Card
b) The cash deposit limit in BNA with Pan is Rs.200000
c) Cardless transactions are not allowed in BNA
d) Apart from Cash deposit , card holders can do the transaction of balance enquiry, Mini
Statement and Pin change
e) The denomination accepted in BNA are ‗100‘, ‗500‘, ‗1000‘
3. In order to facilitate the branches to check inter-sol clearing transactions, a new report is
made available in BOBMENU in CBS and the report thus generated contains inter-sol
entries verified /pending for verification in ICTM where the drawee branch is outside
MICR centre of the branch where it is presented and the amount is >=Rs._________
a) 200000
b) 500000
c) 100000

d) 300000
e) 1000000
4. The menu option used in CBS for linking of Account number with Aadhaar number
a) ANLKAC
b) APBSLN
c) ACLNPR
d) HRACLN
e) HACLNK
5. Mobile OTP Application (M-OTP), a recent initiative by our Bank is an enhanced security
feature of
a) M-Connect
b) Baroda Connect
c) Mobile Snippets
d) M-passbook
e) all the above applications
6. In CBS , which of the following menu options can be used for creating and verifying
inventory items
a) IMAUM
b) IMC
a) ISI
b) INVMNT
c) INVMST
7. KYC document (Photo ID) details is required to be entered in Finacle for doing a NEFT cash
transaction for a walk-in-customer if the amount is more than Rs._____
a) Rs.5,000/-
b) Rs.20,000/-
c) Rs.30,000/-
d) Rs.25,000/- ]
e) Rs.40,000/-
8. IVRS stands for

a) Interactive Voice Reactive System
b) Interface Video Response System
c) Interactive Voice Response System
d) Interface Vocal Response System
e) Interactive Vocal Response system

9. Which of the following statements is true regarding Cash Recycler
a) Cash Recycler is same as ATM . It dispenses cash but does not accept cash
b) Cash Recycler is same as BNA , it accepts cash but does not dispense cash
c) Cash Recycler is the one which performs the functions for both ATM and BNA. It
accepts cash as well as dispenses cash
d) Cash Recycler is the machine to collect and destroy the soil note
e) Balance enquiry or PIN change can not be done in Cash Recycler.
10. Which of the following Product is christened as ‗Baroda Non-Stop‘

a) Baroda Cash management System
b) Baroda Connect
c) Mobile Banking Product
d) E-lobby
e) Knowledge Portal
11. Which of the following menu option in finacle is used to update the mobile number of a
Baroda Connect corporate customer
a) CUMM
b) MOBUPD
c) MOBCORP
d) MOBUPLD
e) UPDMOB
12. Which of the following Savings Bank scheme code is to be selected in finacle while opening
an account for the beneficiaries of various Govenment schemes and Direct benefit Transfer
which require the account to remain active permanently?
a) SB124
b) SB150
c) SB101
d) SB138
e) SB135
13. Which of the following menu option is used in finacle to enter the concession sanctioned to
customers in respect of cash handling charges?
a) CONCASH
b) CHRGCON
c) CASHCON
d) CONCHRG
e) CONCESS
14. Which of the following menu option in Finacle is used to carry out the verification of the
cheque book request done by the customer through ATM
a) HDCR
b) HATMREQ
c) HATMCREQ
d) HATMCHREQ
e) HCREQ
15. The finacle menu to map the serial number of magnetic stripe passbook with the account
number to enable the customer to use Self Service Passbook Kiosks
a) SSPBP
b) SSPBK
c) SPBPK
d) SPBPS
e) SSPRN
16. Menu option in finacle to enter a standing instruction is

a) HSIM
b) STP
c) HSSIM
d) HCLM
e) SPP
17. In CTS , the physical cheque is preserved with

a) The Drawer
b) The Drawee bank
c) The presenting Bank
d) The beneficiary bank
e) The Payee
18. Which of the following equipment is not a part e-lobby?
a) Internet Banking Kiosk
b) Cheque Deposit Machine
c) Self Service Passbook Printer
d) PC with access to Finacle
e) Bunch Note Acceptor
19. Which of the following is not true regarding IBK( Internet Banking Kiosk) installed in e-
lobbies?
a) All the IBKs installed in e-lobbies will be connected to Net Banking Server through our
bank‘s internal network (WAN)
b) Customers will be able to access Bank of Baroda website using IBKs installed in e-lobbied
c) All the IBKs installed in e-lobbies will be connected to CBS Server through our bank‟s
internal network (WAN)
d) IBKs are thin client PCs

e) Registered customers can avail all normal Internet banking services using IBK installed in
e-lobbies
20. Which of the following are the focal centres (grids) for CTS clearing in India
a) Chennai, Delhi and Pune
b) Coimbatore, Delhi and Mumbai
c) Chennai, Delhi and Mumbai
d) Chennai, Mumbai and Baroda
e) Baroda, Mumbai and Lucknow
21. What is the menu option in Finacle to collect the locker rent?
a) LKCM
b) LKRCM
c) LKRKM
d) LKKCM
e) LKKRCM
22. Debit Cards lying in the branches are to be blocked and Pin mailers to be destroyed for
a) Cards undelivered more than six
b) Cards undelivered more than three months
c) Card undelivered more than one year
d) At the end of every financial year
e) Cards undelivered more than two months
23. As per RBI guidelines failed ATM transaction complaint is to be resolved

a) Within 7 days from date of transaction
b) Within 7 working days from date of lodgement of complaint
c) Within 12 working days from date of lodgement of complaint if transaction is on other
Bank‘s ATM
d) Within seven days from date of lodgement of complain
e) Within 7 working days from date of transaction
24. Bank of Baroda customer can enrol/register himself for M-connect facility either through
ATM or submitting an application at his branch. Upon receiving the application , which menu
option is used at branch for registration of Mobile banking -
a) HMBRR
b) MOBUPLD
c) MOBREGST
d) MDCR
e) HDCR

25. NPCI stands for
a) National Payment company of India
b) National Payment Corporation of India
c) National purchase Commission India Ltd
d) Net Payment Corporation of India
e) Notional Payment Charge Incentive
26. The menu option in finacle to find interest accrued till date in NPA account
a) INTAACR
b) ACACCR
c) INTACCR
d) NPACCR
e) NPAINTR
27. Which of the following statement is true regarding Baroda Payment Gateway
a) Baroda e-Gateway accepts only Debit card
b) Bank‘s internet banking application is known as Baroda e-Gateway
c) Merchants with registered office in India can only enrol for Baroda e-Gatway
d) International Debit Cards cannot be processed in Baroda e-Gateway
e) Baroda e-Gateway will accepts debit, credit cards and proprietary cards
28. What is the per day cash withdrawal limit at ATM using Rupay EMV chip card
a) Rs.50000
b) Rs.25000
c) Rs.200000
d) Rs.100000
e) Rs.15000
29. How many transactions can be carried out at POS using VISA Platinum EMV compliant chip
card?
(a) 5
(b) 10
( c ) No limit
(d) 50
(e)100
30. USSD stands for

(a) Uniform structured Supplementary Data
(b) Unstructured supplementary Service Data
(c) Unique supplementary System Data
(d) Unique structured Supplementary Data
(e) Uniform supplementary Service Data
31. The CBS menu option for issuance of personalised Debit Card
a. HATMREQ
b. DCREQ
c. HDCR
d. BENRATM
e. BNARATM
32. What MMID stands for

a) Mobile Money Identification
b) Merchant s Mobile Identifier
c) Mobile Money identifier
d) My Mobile Identifier
e) Mobile Money I- secure Data
33. If an employee forgets his/her finacle password, and officer with BH2 power can reset the
password using the menu option
a) EFM
b) RPM
c) UCM
d) UCMR
e) RMENU
34. Which menu option in Finacle can be used to inquire Loan overdue Position
a) LAODP
b) LAOPI
c) LARSH
d) LAODR
e) LADRPT
35. The menu option for entering the collateral for CC accounts
a) HACLHM
b) SRM
c) HCLM
d) HLNM
e) ALM
36. What is the per day limit for IMPS P2P transaction through M-Connect Users?
a) Rs.10,0000/-
b) Rs.5,000/-
c) Rs.20,000/-
d) Rs.25,000/-
e) Rs.50,000/-
37. Branches are supposed to scan through all new accounts opened as preventive measure.
Which menu option can be used to generate a report contains all new accounts opened
a) NEWACRPT
b) NEWACTR
c) GRNEWAC
d) NEWACINQ
e) NEWACRP
38. What is the charge to be levied per transaction of non-financial nature over and above the
maximum ceiling of transactions from other Bank ATMs?
a) Rs.15/- + S. Tax
b) Rs 10/- + S. Tax
c) Rs 20/- + S.Tax.
c) Rs.25/- + S. Tax
d) no charge
39. What are the timings for Contact Centre services through IVR i.e. without the help of
agent?
a. 6 a.m to 8 p.m
b. 6 a.m to 10 p.m
c. 8 a.m to 8 p.m
d. 8 a.m to 10 p.m
e. Round the clock
40. What is IFSC stand for

a. Interbank functional System Code
b. Internal Functional Service code
c. Indian Financial Service Code
d. Internal Financial System Code

e. Indian Financial System Code
41. Bank‘s Payment Gateway Infrastructure is called as

a. Baroda e-Gateway
b. Baroda Payment Gateway
c. Payment e-Gateway
d. Baroda Connect
e. Baroda e-shoppe
42. HLARA is the menu option in CBS used for

a) Disbursement
b) Repayment
c) Reschedulement
d) Closure of Loan account
e) Loan Modelling
43. PAM is one of the security Measures used in online banking where the user can confirm the
authenticity of the website. What is PAM stands for?
a. Personal Acceptance message
b. Personal Assurance Message
c. Permanent Acceptance Message
d. Personal Assurance Media
e. Personal Acceptance media
44. The menu option available in Finacle for verification of existing customer Ids before
creating new Customer ID is
a. CUMM/HCUMM
b. SEARCHCUST
c. FINDCUST
d. CUSTFIND
45. What is minimum load value for the Travel Easy Card?
a. USD200, GBP150, EURO150
b. USD200, GBP200, EURO200
c. USD100, GBP100, EURO100
d. USD500, GBP200, EURO200
e. as requested by the customer

General
Knowledge

Awareness about the Bank
Our Mission:
Glorious Past:
Bank of Baroda made a humble beginning on 20th July 1908 as Bank of Baroda Limited and was
registered under the Baroda Companies Act of 1897, with a paid up capital of Rs. 10 lacs. Ruler
of erstwhile Baroda State, His Excellency Maharaja Sayajirao Gaekwad-III founded the Bank.
Bank of Baroda has completed long, eventful and glorious journey of more than 107 years. Bank
has record of making uninterrupted profits during all these years. Soon after establishment,
the Bank extended its operations to three other commercial centres of Gujarat namely, Surat,
Mehsana and Navsari.
In 1919, the Bank crossed the state frontiers by setting up Mumbai Main Office. In the year
1935 Bank became a scheduled Bank. RBI included the Bank in the second schedule of RBI. The
first safe deposit lockers were provided at Baroda in 1939.
At the time of independence in 1947, Bank of Baroda was a regional bank with 48 branches.
However, it found a place in India‘s ‗Fortune Five‘ list of Banks. During 1953 – 1958, Bank opened
30 new offices and had become an all-India Bank. As many as eleven banks have merged with
Bank of Baroda during its journey so far:

Our Logo
 Bank introduced the existing logo ―Baroda Sun‖ w.e.f 6th June, 2005.
 It comprises double ‗B‘ letter forms that hold the rays of the rising Sun, we call this as
―Baroda Sun‖. The sun is a representation of what our bank stands for. It is a symbol of
dynamism and optimism.
 The sun is the single most powerful source of light and energy. Its far reaching rays dispel
darkness to illuminate everything they touch.
 The single colour, compelling vermillion palette indicates hope and energy and indicates that
at Bank of Baroda, we seek to be the source that will help all our stakeholders realise their
goals.
 To our customer, we seek to be a one stop, reliable partner who will help them to address
different financial needs. To our employees, we offer rewarding careers and to our
investors and business partners, maximum return on their investment.
The bank has identified ―RACE Ahead-FROM GOOD TO GREAT as its motto for the
FY15-16. The word RACE denotes the following:
R for–Retail Leaning (Emphasis on aggressively canvassing low-cost current and saving deposits
plus retail term deposits. Simultaneously, the focus will be on Retail Credit, MSME and
Agriculture credit to make the loan book more diversified
A for - Asset Quality (Focus on credit administration, credit monitoring, NPA recovery and up-
gradation in a big way and further arrest the fresh slippage)
C for –Capacity Building (Infrastructure, products of the Bank to be harnessed and carried
forward, using it for incremental growth of business to get better return on investment, to
make its process more efficient and customer service more prompt)
E for –Earnings - Profitability (To improve earnings through an optimum mix of interest income
and non-interest income.
Board of Directors
The constitution of the Board of Directors is governed by the provisions of the Banking
Regulation Act, 1949, Banking Companies (Acquisition and Transfer of Undertakings Act, 1970,

Nationalised Banks (Management & Miscellaneous Provisions) Scheme, 1970, which satisfies the
requirements of Corporate Governance as envisaged in the Listing Agreement.
1. Shri Ravi Venkatesan , Non-Executive Chairman

2. Shri P. S. Jayakumar: Managing Director & CEO
3. Shri Bhuwanchandra B. Joshi: Executive Director
4. Shri Mayank K. Mehta : Executive Director
5. Shri Mohammad Mustafa : Director

6. Smt. Surekha Marandi: Director
7. Shri Prem Kumar Makkar: Director
8. Prof. Biju Varkkey : Director

9. Dr. R. Narayanaswamy : Director
10. Shri Bharatkumar Dhirubhai Dangar: Director

11. Ms. Usha A Narayanan : Director
Organizational Set Up
Bank‟s Administrative Set Up:
Bank‘s administrative set up is depicted as under:
(Baroda Corporate Centre, Mumbai) (‗Baroda House‘, Mandvi, Baroda)

Corporate Office Head Office
At the apex level, we have Head Office at Baroda and Corporate Office at Mumbai. Whole
India is divided into -13- Zones and -74- Regions:
(b) Bank‟s Network:

As on 23-05-2016, Bank is having total network of 5442 branches (as of 23/5/2016) that
includes 5336 Domestic Branches & 106 Int Branches/offices. There are 8975 ATMs (As of
31-03-2016)
We have one State of Art, Specialized Integrated Treasury Branch (SITB) in Mumbai, which
is looking after investments, liquidity and forex management for the bank in addition to
maintenance of SLR & CRR requirements.
Indian Subsidiaries & Joint Ventures

The Bank has following Indian Subsidiaries:
(1) BOBCARDS Ltd.
(2) BOB Capital Market Ltd.
The Bank holds majority shareholding and management control in The Nainital Bank Limited.
The Bank has one Life Insurance joint venture, „India First‟ with Andhra Bank and Legal &
General of UK.
The Bank has one Mutual Fund joint venture called „Baroda Pioneer Mutual Fund‟ with Pioneer
Investments.
The bank has also floated ―India Infradebt Ltd”. On 31.10.2012 to finance Infrastructure
projects.
Our Bank has sponsored following Regional Rural Banks (RRBs):
(1) Baroda Uttar Pradesh Gramin Bank, Raebareli
(2) Baroda Rajasthan Gramin Bank, Ajmer
(3) Baroda Gujarat Grameen Bank, Bharuch
International Presence: Sun never Sets in Bank of Baroda

In the year 1953, taking a pioneering step, the Bank opened its first overseas branch at
Mombasa, Kenya on 14.12.1953 followed by two other branches at Kampala and Nairobi.

Subsequently, operations started in Dar-Es-Salaam in 1956 and in London in 1957. This was a
great new beginning in the development of foreign exchange business. Since then, the Bank
systematically opened branches/offices in various territories.
At present, the Bank has an overseas network 106 branches / offices in the following 26
countries:
BRANCHES SUBSIDIARIES JOINT VENTURE

Australia Botswana Zambia
Bahamas Ghana Malaysia
Bahrain Guyana REPRESENTATIVE OFFICES
Belgium Kenya
Thailand
China New Zealand
Fiji Islands Tanzania
Hong Kong Trinidad & Tobago
Mauritius Uganda
Republic of South Africa
Seychelles
Singapore
Sultanate of Oman
United Arab Emirates
United Kingdom
United States Of America
Subsidiaries,Joint Ventures and Associates
Domestic Subsidiary Ov Overseas Subsidiary

BOBCARDS Ltd. Bank of Baroda (Botswana) Ltd.
BOB Capital Markets Ltd. Bank of Baroda (Kenya) Ltd.
Associate Bank Bank of Baroda (Uganda) Ltd.
Nainital Bank Ltd. Bank of Baroda (Guyana) Ltd.
Regional Rural Banks Bank of Baroda (New Zealand) Ltd
Baroda Uttar Pradesh Gramin Bank Bank of Baroda (Tanzania) Ltd
Baroda Rajasthan Gramin Bank Bank of Baroda (Trinidad & Tobago) Ltd.
Baroda Gujarat Gramin Bank Bank of Baroda (Ghana) Ltd.
Joint Venture Joint Venture
India First Life Insurance Co. Ltd. India International Bank (Malaysia) Bhd.
M/s India Infradebt Ltd
Associate Associate
Baroda Pioneer Asset Management Co Ltd Indo Zambia Bank Limited
Baroda Pioneer Trustee Co. Pvt. Ltd.
Branch Network (as of 23/5/2016) As on 31/03/2016

Area No. of Branches
Metro 1007 1008
Urban 934 933
Semi-Urban 1428 1425
Rural 1967 1964
Total (Indian) 5336 5330
Foreign (Overseas) 106 106
Total (Global) 5442 5436
Controlling Offices
Zonal Offices 13
Regional Offices 74
SOCIAL COMMITMENTS: Our bank has responsibility of development under Service Area
Approach through:
State Level Bankers Committee (SLBC) Convenorship
Rajasthan
Uttar Pradesh
Banks Lead Districts - 44

State No. of Lead Districts
Gujarat 12
Uttar Pradesh 14
Uttaranchal 2
Rajasthan 12
Madhya Pradesh 2
Bihar 2
Bank of Baroda: Our Key Strengths
# Well distributed branch network with 36% coverage in Rural, 27% in Semi- urban, 19% Metro
and 18% Urban( Total Branches 5330 as on 31-03-2016)
# Dominant presence in progressive states like Gujarat & Maharashtra
# Customer base of over 60 million
# Global presence across 106 offices spanning 24 countries
# Subsidiaries and JVs cover entire Financial Spectrum—Insurance, Asset Management and
Securities Services
# Strong domestic presence through 5,330 branches & 8,975 ATMs supported by self-service
channels
# Comfortable Capital Adequacy Ratio-well above regulatory requirements
# A well-accepted and recognised brand in the Indian Banking Industry
# 101 e-lobbies, with 24*7 facilities for cash withdrawal, cash deposit, cheque deposit,
passbook printing and internet banking, were set up during the year to take the total number of
e-lobbies to 252

Highlights of International business
# During Q4, FY16, the Bank‟ s „International Business‟ contributed 31.3 % to its total
Business.
# Out of the Total International Loan-book, 47.92% comprised of Buyers‘ Credit/BP/BD

portfolio where the exposure is on the banks. 22.03% of the exposure is to India related
corporate by way of ECB/ Syndicated Loans.
# Exposure to non-Indian entities by way of syndicated loans is at 4.30% and remaining 25.75%
exposure is by way of local credit.
# The GNPA (%) for International operations was at 5.63% as on 31st March 2016. Excluding
the exposure to India based corporates; the GNPA (%) of remaining exposure was at 1.95%.
# The Cost-Income Ratio in International operations was at 27.55% in Q4, FY16.
# In Q4 FY16, the NIM (as % of interest-earning assets) in International operations stood at

0.91% .
# The Outstanding balance of restructured loans in International operations as on March 31,

2016 was at INR 3,643.24 crore, out of which the Standard restructured loans were at INR
1682.20 crore .
Digital footprint
 Since launch on social media from January 2016 fan base of Bank has been growing
steadily with a good engagement rate.
 The Bank offers ―Flash & Move‖ Debit Cards empowered with near field communication
technology.
 The Bank offers the entire gamut of digital products from mobile applications to
internet banking platform to payment gateways for serving all the financial needs of
diverse customers.
 Mobile Banking Transactions (AAGR – 233.71% for FY 14 – FY 16) growth 364.15%.

 Internet Banking Transactions (AAGR – 35.13% for FY 14 – FY 16) growth 36.56%.
 ATM Banking Transactions (AAGR – 32.20% for FY 14 – FY 16) growth 21.86%.
 POS/Ecom Transactions (AAGR – 44.28% for FY 14 – FY 16) growth 28.54%.

 63 lacs new Debit cards were issued during the year out of which 72.16% were issued
in existing accounts. Apart from Debit Cards, BOB also offers Credit, Forex and Gift
Cards
FY ADC Txn% Over the Counter Contact Centre Average

Txn% (Daily Calls)
FY 14 38% 62% 16,075.0
FY 15 49% 51% 21,860.0
FY 16 62% 38% 28,196.0
Financial inclusion
 In FY 16, Bank of Baroda has conducted 877 Financial Literacy Programs in it‟ s 49
centers spread across the country and conducted 2,898 out door activities for training
youths. 24,286 youths have been trained and 11,713 youths settled through these
programs in FY 16. Additionally these FLCs served 71,126 persons during FY 16.
 Bank of Baroda was awarded as First Runner up for “Best Financial Inclusion Initiative”
in the category of Large Banks by IBA Banking Technology Awards 2015, held at Mumbai
FY Total No. of Bal. in FI Avg Bal in Txn-By No. of Txns Zero Bal.
A/cs (in A/cs (in FI Amt. (in through BCs A/cs %
lacs) INR Accounts INR (in Lacs)
Crores) (in INR) Crores)
FY 14 75.0 1,918 2,569 744.0 55.4
FY 15 163.0 3,458 2,117 2,700.0 152.3 47%
FY 16 206.0 4,925 2,391 11,923.0 588.31 17%
Social Security Schemes
(Enrolment up to March 31, 2016) No. in Lacs

40.24
Pradhan Mantri Suraksha Bima Yojana
14.43
Pradhan Mantri Jeevan Jyoti Yojana
1.55
Atal Pension Yojana
Major initiatives taken by Bank

Project Navnirmaan:
Navnirmaan is a comprehensive change programme that seeks to rebuild the Bank for the
future. This change programme shall touch all aspects of the Bank‘s processes, structures and
systems with an objective to simplify processes improve branch productivity and provide best-
in-class service to our customers. This is a change programme which seeks to create the ‗Baroda
Next‘, the brand promise that we are making to our customers at large. Our Bank has partnered
with well known consultants M/s Mckinsey & Company to take this project forward.
Why Navnirmaan?
1. Less time spent on relationship management and business development
2. Low utilization of technology
3. To reach at no.1 among PSU Banks
4. High aspirations of stake holders
5. In previous 20 years, banking sector underwent sea changes, so, it was needed immediate
attention to realign process change.
‗Navnirmaan‘ has two main components:

 Business Process Re-engineering (BPR) and
 Organisational Restructuring (OR).
Business Process Re-engineering

Business Process Re-engineering has following objectives:
 Improvement in branch productivity.
 Best-in-class service levels for customer delight.
 Redesign of front and back office processes and roles to reduce turnaround time and to
simplify processes.
 Reduction in operating costs.
Organizational Restructuring:
Organizational Restructuring has following objectives:
 Appropriate organization structure and systems to support BPR and in line with future
business plans.
 Sustainability of change programme through capability building.
To accomplish above objectives, following five different types of Back Offices are proposed:

1.Account Opening and Maintenance Lean Service Factory- Regional Back Office
There are 13 Regional Back Office as on 31.12.2015

These RBOs will accomplish following activities:
Account opening and enrichment – Savings and Current Account.
Generation of debit card request file & i-track number file for internet banking.
Personalised cheque book issuance.
Printing of customer statements and other intimations.
CRM data entry.
Changes in customer account details.
Account closure.
Account opening, renewal and printing of term deposits.
2. Payment Processing Centre – City Back Office
More automation is proposed to be carried out at the existing City Back Offices so that
productivity of processing of cheques can be enhanced.
3. Credit Processing Centres – SMELF /URLF
As part of business segmentation and to expedite our delivery mechanism, Bank has established
-55- SME Loan Factories and -66- Retail Loan Factories which work on assembly line principal as
on 31.12.2015.
4. Business Intelligence Unit –Data Warehouse
Business Intelligence Unit will undertake following activities:
Generation of all MIS from CBS and ASCROM.
Analysis of MIS.
Communication of MIS to Branches, Regions, Zones and Corporate office.
5. Contact Centre
Bank has set up two Contact Centres in Lucknow & Baroda to fast address the customer queries
& grievances. The service timing has been increased to 6 am to 10 pm (from earlier 8 am to 8
pm) for better customer convenience.
Benefits to the Branches:
 Contact centre helps branches by providing customer service over PHONE without
intervention of branches.
 Provides information on routine queries such as – Account Balance, transactions, cheque
status, product enquiry, interest rate enquiry, gold rate enquiry, etc. instantly.
 Provides guidance to customers on Baroda Connect services. It can also (a) activate
passwords & (b) take request for regeneration of passwords.
 Stops the payment of cheque and can take the request for issuance of cheque book in
respect of RBO covered branches.
 Hotlists the Debit Card and takes request for reissuance of PIN or Debit Card.

 As the Contact Centers will be able to address most of the common ‗queries‘ and ‗service
requests‘, Branches will be relieved from such workload and would be in a position to focus
their attention more for business promotion / development.
 Further, Bank proposes to extend functions like (a) Registration of Debit Card related
complaints (cash not dispensed), (b) outbound recovery calls, and (c) outbound sales calls.
The contact centre will work as extended arm of the branch facilitating marketing and sales
of the bank‘s various products.

 Most convenient delivery channel
 Services are available from 8 am to 8 pm
 365 days a year, (excluding Independence Day and Republic Day)
 Free of Cost. Toll Free Number and hence No Cost
 TWO Toll Free Numbers are available to ensure uninterrupted service
 Customers are not required to visit branch for any services.
 Emergency Services – Debit Card Hot-listing – is easy, simple, authentic
 All service requests are supported by Docket Number, for further enquiry.
 Services for all linked accounts are available
 Professionally managed and Technology driven services
Bank‟s BPR Project – New Initiative

Project Navnirmaan has altogether -18- initiatives covering both business process reengineering
and organizational re-structuring, aimed at transforming the Bank‘s branches into the ―Sales
and Service Centers‖ through Centralization to make possible sustained growth in sales,superior
customer experience and alternate channel migration.
Some Other Important Initiative under NAVNIRMAAN:
Branch Front – end Automation: The Queue Management System (QMS) & Cheque Deposit
Machine (CDS) machines and Personalized Pass Book Printers are installed in 98, 93 and 2,300
branches, respectively.
Mid Corporate Vertical: Separate Mid-corporate vertical has been created and 17 Mid-
corporate branches have been opened as on 31.12.2015.
Roll out of enterprise-wide Sales Accountability Model – Sales Operating Mode
E-Lobbies: Total independent e-Lobbies as on 31.12.2015 is 230. These lobbies operate 24X7
providing facilities for cash withdrawal, cash deposit, and cheque deposit, pass book printing,
internet banking and phone banking. This facility is known as Non Stop Banking
Chillr Mobile App

In continuation of endeavour to provide simple and smart solutions to customers, Bank has tied
up with Chillr to launch ―Chillr Mobile app‖ . Using the Chillr app, Bank of Baroda customers can

send and receive money instantly to registered Chillr users added in customer‗s phonebook.
Customers can send money through Chillr mobile app to both partner and non-partner bank
customers. Currently our Bank and HDFC bank are partner banks. Non-partner bank customers
can only receive funds. Only the mobile number of the beneficiary in the remitter's phonebook
is needed. Application enables customers to send money to any registered Chillr user on phone
contact list.
Composite Loan factories

Bank has moved towards a further innovative step to establish a ―Composite Loan Factory‖ at
Mangalore, where a prospective as well as our existing borrower can avail SME and/or Retail
loan under one umbrella.
Gen-Next Branches:
 To respond to the needs of the changing demographic profile of the country, the bank has
been endeavoring to customize delivery channels especially for youth segment. As a part of
these efforts, the bank has set up innovative ―Gen- Next branches‖ dedicated to youth and
young IT professionals at certain places.
 The branch will have youth specific products and will function as a model for fusion of ―Hi-
tech and High-touch Banking‖.
 The Branch is offering following liabilities and assets products to the customers:
1. Gen Next SB account facility with AQB of only Rs. 500/-
2. Gen Next Suvidha in the form of Recurring deposits
3. Gen Next Life style –Loan for purchase of furniture, vehicle, laptop etc.
4. Gen Next Power in the form of OD, 5 times of the net salary income based on credit
rating.
Global Syndication Center & IMBC

1. Bank‘s Global Syndication center at London was set up in 2000. With a view to tap the
growing business opportunities in the Middle East and South East Asia Region, Bank has
decided to start new Regional syndication Centres at (1) Dubai (2) Singapore and (3)
Johannesburg.
2. The Bank has started a specialized outfit- International Merchant Banking Cell (IMBC) at
International Div. Mumbai to service the ever growing demand from Indian Corporates for
funds from International markets.
3. IMBC is also active in funding Merger & Acquisitions of domestic and overseas companies by
Indian Corporates. The IMBC will arrange for syndicated loans, Bonds, FCCBs etc. And
investment banking and advisory services.
M/s India Infra debt Limited
In line with the announcement by the Finance Minister in his Budget speech for FY12., Our
Bank, has co-promoted the country‘s First Infrastructure Debt Fund – M/s India Infra debt
Limited to facilitate the flow of long term debt fund to Infrastructure sector.
Wealth Management Services

Our Bank as part of customer centric measure initiated Wealth Management Services to
provide our HNI and affluent customer a complete financial solution at one stop. The service
has enabled our customers to buy various investment products through our branches and is
positioning our Bank as ―One Stop Financial Super Market‖.Under Wealth Management Services
currently we are offering 3rd party products in Bancassurance, Mutual Fund, e-Trading etc.
under tie up arrangement with various partners.
Segment Name of Tie-up Partner Products

Life IndiaFirst Life Insurance Co.  Unit Linked Insurance Plan
Insurance Ltd. (Joint Venture Co. of the  Term Insurance Plan
Bank)  Endowment Plan
Group Insurance Plan etc.
General National Insurance Co. Ltd.  ―Baroda Health‖ co-
Insurance branded medi-insurance
products for
hospitalization expenses
 Insurance covered for
assets such as vehicle,
business & industries, live
stock etc. from various
risks.
Mutual Baroda Pioneer Mutual Fund  Growth/Equity Scheme
Fund (Joint venture Co. of the Bank)  Income / Debt Scheme
UTI Mutual Fund  Balance Fund
Birla Sunlife Mutual Fund  Money Market or Liquid
Reliance Mutual Fund Fund
Sundaram BNP Paribas  Gilt Fund
Franklin Templeton Investments  Index Fund
 Tax Saving Scheme
 Fixed Maturity Plan
Kotak Mahindra Mutual Fund
IDFC Mutual Fund
E-Broking BOBCAPS LTD Trading in equity, commodities
and its derivatives
Other Major tie up / MOU of Bank with other Service providers

 EXIM Bank, IDFC and SIDBI for co-financing of projects.
 IFCL for infrastructure development finance
 Bank of Baroda enters into an agreement with Bombay Stock Exchange for clearing and
settlement
 M/s Avenue (India) Pvt. Ltd will enable customers of the Bank to shop opline, and make
payments through Net Banking account.
 M/s Techprocess Ltd. For providing online payment solution and direct debit credit to its
customers. This tie-up will enable Banks customers to shop on-line through Banks e-
banking portal and also make utility bill payments like telephone bills, electricity bills etc.
 Car Finance with Tata Motors Ltd., Hyundai Motors India Ltd., Mahindra & Mahindra
Ltd., Maruti Suzuki India Ltd.
 Four wheeler commercial vehicle with Ashoka Leyland ltd.
 Tie up with Kotak Mahindra Old Mutual Life Insurance Ltd. For providing Life Insurance
Cover to Education Loan borrowers and Home Loan borrowers sanctioned under a special
package.
 MOU with CGTMSE for extending collateral free loans up to Rs. 100 lacs under Risk
Sharing Facility scheme launched by CGTMSE.
e-Payment of Taxes “Enabling Non-Customers and Non-Baroda Connect Customers”:

CBS Branches to open a Current Account, under special scheme code ―CA 118‖- General Tax
Remittance Account (Name of the Branch) & obtain Baroda Connect ID & Password.
Advantages to Customer:-
 Having no Net banking facility can make e-payment of Taxes
 No formalities-Registration , login ID,PW etc
 Online check of PAN / TAN / Assessee code
 Confirm immediate Tax payment – Challan
 Instant cyber receipt/counter foil with CIN, Payt. details , Name of the branch
 Counter foil can be regenerated
 Tax payment for any commissionerate available
 On line Tax payment by branch on behalf of any individual , corporate etc
 No limit on amount
 For customer free
Advantages to Bank / Branch:-
 Attract Non customer-Expand Business
 Corporate having many units/brs, different assessee code/PAN/TAN can pay from single
point-need not required separate Bank accounts Internet banking for each account
 Good Non Fund based income source from a single corporate
 Chances for cross sell of products to HNI/Corporate
ASBA (Application Supported by Blocked Amounts)

 ASBA is a process developed by the Securities and Exchange Board Of India (SEBI) for
applying to IPO. In ASBA, an IPO applicant's account doesn't get debited until shares are
allotted. Qualified Institutional Buyers (QIBs) are not allowed to participate in IPOs
through ASBA facility.
 ASBA process facilitates retail individual investors bidding at cut-off, with single option, to
apply through Self Certified Syndicate Banks (SCSBs), in which the investors have bank
accounts.
 SCSBs are those banks which satisfy the conditions laid by SEBI. SCSBs would accept the
applications, verify the application, block the fund to the extent of bid payment amount,
upload the details in the web based bidding system of NSE, unblock once basis of allotment
is finalized and transfer the amount for allotted shares, to the issuer.
 ASBA means ―Application Supported by Blocked Amount‖. ASBA is an application containing
an authorisation to block the application money in the bank account, for subscribing to an
issue.
 If an investor is applying through ASBA, his application money shall be debited from the
bank account only if his/her application is selected for allotment after the basis of
allotment is finalized, or the issue is withdrawn / failed.
 It is a supplementary process of applying in Initial Public Offers (IPO), right issues and
Follow on public offers (FPO) made through book building route and co-exists with the
current process of using cheque as a mode of payment and submitting applications.
Corporate Social Responsibility:

Bank of Baroda has been in the forefront for social commitment with its innovative approaches
and products viz.
1. Baroda Swarojgar Vikas Sansthan
2. Baroda Grameen Paramarsh Kendras
3. Financial Literacy and Credit Counseling Centres (FLCC)
1. Baroda Swarojgar Vikas Sansthan
49 Baroda Swarojgar Vikas Sansthans have been set up with following purpose:

1. To train youth and impart them the knowledge and skill for taking up self employment
ventures.
2. To train youth to develop the attitude for working in rural areas, in rural development
projects.
3. To assist trained youth, in self employment as far as possible, in obtaining credit facilities
from bank / other financial institution and to assist them in setting up their venture
successfully.
4. To conduct various training programmes (either independent or in-collaboration with other
organization connected with rural technology, rural development and entrepreneurship
development.)
5. To provide counseling and consultancy guidance with all possible help to the youth in the field
of Self Employment and Rural Development.
2. Baroda Grameen Paramarsh Kendras
The bank has established 52 Baroda Grameen Paramarsh Kendras where following activities are
carried out:
Financial Education and Financial Inclusion Information sharing and problem solving on technical
issues Credit counseling, Synergy and liaison with other organizations and development
activities.
3. Financial Literacy and Credit Counseling Centres (FLCC):

Bank has opened Financial Literacy and Credit Counseling Centres as a CSR initiative. The
centre opened is christened as ―SAARTHEE‖ amply indicating its basic objective of steering
those under financial distress and educating to others to avoid financial mess. At present 49
FLCC working throughout the country
Bank‟s HR Initiatives……..
VOICE OF BARODIANS: Employee Engagement Survey-2016 was launched on 22.02.2016.

E-learning course - Code of Conduct for Officers aimed to familiarize all officers with their
various codes and conduct.
Baroda Manipal School of Banking:
The Baroda Manipal School of Banking is a unique association of Bank of Baroda and Manipal
Global Education to train students for a banking career in Bank of Baroda on a ―first-day,
first-hour productive model, and thereby have a ready pool of trained Officers.
• Capability Building Initiatives
With the objective of bringing the desired focus and developmental orientation, your Bank
rebranded its training system as “Baroda Academy” and launched various training initiatives
under this Baroda Academy umbrella in order to create a learning organization, help in

better grooming and development of its people and thereby significantly improve
organization‘s performance.
Performance of Bank in FY 2015-16 at Glance
# Total Business at INR 9,57,808 crore as at March 31, 2016. On average basis, the total
business was INR 9,83,443 crore,with y-o-y growth of 7.15%.
# Domestic CASA share at 33.48%.
# Gross NPA at 9.99% & Net NPA at 5.06%.
# Provision Coverage Ratio at 60.09%.
# Operating Profit INR 2,572crore in Q4 FY16.
# Net Profit at (-) INR 3,230 crore in Q4 FY16.
# CRAR (Basel II) at 14.20% and CRAR (Basel III) at 13.17%.
# The management believes that asset quality has stabilized and it foresee growth &
profitability in FY 2017.
Results at a Glance (Standalone Basis).
Quarterly Results Full Year Results

Particulars
Q4 FY16 Q4 FY15 FY16 FY15
Total Income 12,789 12,057 49,060 47,366
Interest Income 11,014 10,762 44,061 42,964
Interest Expenses 7,684 7,590 31,321 29,776
Net Interest 3,330 3,172 12,740 13,187
Income
Other Income 1,775 1,295 4,999 4,402
Total Expenses 10,217 9,364 40,245 37,450
Operating Expenses 2,533 1,774 8,923 7,674
of which,
Employee Cost 1,434 928 4,978 4,261
Operating Profit 2,572 2,694 8,816 9,915
Provision for NPA 4,880 1,491 13,766 3,998
Provision for Tax (1,055) 278 (1,303) 2,022
Net Profit (3,230) 598 (5,396) 3,398
BUSINESS EXPANSION
The Bank‘s Total Business stood at INR 9, 57,808 crore as on March 31, 2016.
Total Deposits were at INR 5,74,038 crore as of March 31, 2016 as against INR
6,17,560 crore as of March 31, 2015. Corresponding figures for Average Deposits (based on
daily averages) were INR 5,78,317 crore and INR 5,34,470 crore resulting in growth of
8.20%. Total Domestic Deposits on average basis (based on daily averages) grew by 11.49%.
CASA (Domestic) deposit on average basis grew by 11.95% on y-o-y basis. Share of domestic
CASA deposits stood at 33.57% as of March 31, 2016 and on a daily average basis domestic
CASA stood at 29.43%.
Total Advances (Net) were INR 3,83,770 crore as of March 31, 2016 against INR
4,28,065 crore as end of March 2015. Average Advances (Gross-based on daily averages)
were INR 4,05,126 crore and INR 3,83,313 crore respectively; resulting in average
growth of 5.69%. Domestic Advance grew by 6.43% on y-o-y basis. Retail Advances
stood at INR 50,850 crore and constituted 18.1% of Gross Domestic Advances as on
March 31, 2016. Within the Retail Advances, the home loan portfolio increased by 10.77% to
INR 24,968 crore.
The Bank‘s International Business continued to occupy a significant position. As at March 31,
2016, the International Operations contributed 31.29% to the Bank‘s Total Business.
INCOME
The Bank‘s Total Income stood at INR 12,789 crore in Q4FY16 with y-o-y growth of
6.07% and Net Interest Income stood at INR 3,330 crore (y-o-y growth 4.98%). Other
Income increased by 37.07% to INR 1,775 crore driven by trading, exchange gains and FX
profits.
EXPENSES
The Bank‘s Total Expenses grew by 9.11 % (y-o-y) to INR 10,217 crore in Q4 FY16.
ASSET QUALITY
Gross NPA of the Bank stood at INR 40,521 crore as on March 31, 2016. The Gross NPA
ratio stood at 9.99%, while the Net NPA ratio stood at 5.06%.
Total Restructured Standard Assets of the Bank decreased from INR 17,135 crore as
on December 31, 2015 to INR 13,735 as on March 31, 2016.
PROVISIONS AND CONTINGENCIES
Provisions and Contingencies (excluding tax provisions) made by the Bank stood at INR
6,858 crore in Q4 FY16. Provisions against “NPAs/Bad Debts written off” stood at
INR 4,880 crore in Q4 FY16. Provision Coverage Ratio (PCR) of the Bank improved to
60.09% as on March 31, 2016 from 52.70% as on December 31, 2015. During the quarter,
Bank has taken additional provisions towards NPAs by INR 2,900 crore over and above the
provisions required as per RBI norms to strengthen the provision coverage ratio and provision
towards pension liability of INR 1,564 crore on account of the shift in mortality table.

PROFIT
The Bank‘s Operating Profit was INR 2,572 crore in Q4 FY16 as against INR 2,694 crore
in Q4, FY 15. Its Net Profit for Q4 FY 16 stood at (-) INR 3,230 crore. For FY 16, the
Operating Profits was at INR 8,816 crore as against INR 9,915 crore in FY 15.
CAPITAL ADEQUACY
The CRAR on standalone basis (Basel III) has improved to 13.17% as on March 31, 2016
from 12.18% on December 31, 2015. Out of this, the Tier 1 capital was 10.79% and CET 1
Capital was 10.29% as on March 31, 2016. CRAR on a consolidated basis as on 31.3.2016
was 13.63%.
Statement of Assets & Liabilities is as under:- (Rs. In Lacs)
As on 31st March 2016 As on 31st March 2015
Audited Audited
CAPITAL & LIABILITIES
Capital 462,09 443,56
Reserves and Surplus 39736,89 39391,79
Deposits 574037,87 617559,52
Borrowings 33471,70 35264,28
Other Liabilities and Provisions 23667,92 22329,40
TOTAL 671376,47 714988,55
ASSETS
Cash and Balances with Reserve

21672,42 22488,60
Bank of India
Balances with Banks and Money at

112227,93 125864,55
Call and Short Notice
Investments 120450,52 111304,75
Advances 383770,18 428065,14
Fixed Assets 6253,78 2874,85

Other Assets 27001,65 24390,67
TOTAL 671376,47 714988,56
IMPORTANT RATIOS
 Return on Assets (annualized) % at (1.90%) for FY16
 Earnings Per Share at (14.02)% for FY16
 NIM at 2.60% in Domestic Operations, 0.88% in Overseas Operations & 2.05% in Global
Operations for FY16
 Liquidity Coverage Ratio 100.90% for FY2016
 CRAR (Basel II) at 14.20% as on 31st Mar, 2016
 CRAR (Basel III) at 13.17%, as on 31st Mar, 2016
 Cost-Income Ratio at 50.30% for FY16
 Book Value Per Share at Rs 132.74 for FY16
 Provision Coverage Ratio 60.09Gross NPA 9.99% in FY16
 Net NPA 5.06% in FY16
KEY STRATEGIC INITIATIVES
As of 31st Mar, 2016, it had 66 RLFs & 54 SMELFs operational across India. Its Central Sales
Offices (CSOs) have been streamlined at the Zonal (or State) level to help create a ―Sales and
Service Culture‖ in the Bank.
Three Agri Loan Factories were opened in Gujarat, Western UP and ‗Bihar, Orissa & Jharkhand‘
zones of its operations.
AWARDS & ACCOLADES
 Bank of Baroda was conferred BML Munjal award in Public Sector Category for ―Business
Excellence Through Learning & Development – 2015‖ at an award function held in New
Delhi on 22.04.2015.
 Bank of Baroda was conferred the Best Public Sector Bank under the category ―Global
Business‖ at the Dun & Bradstreet Banking Awards 2015. Shri Ranjan Dhawan, Managing
Director & CEO received the award from the hands of Honorable Shri CH. Vidyasagar
Rao, The Governor of Maharashtra on 28th August, 2015 at Mumbai.
 Bank of Baroda was awarded for ―Excellence in Education Loan‖ at 6th My FM Stars of
the Industry awards for Excellence in Finance, Banking, Insurance and Financial Services
held in Mumbai.

 Bank of Baroda was awarded HR Excellence Award by Businessworld for ―Best initiative
for Engaging Superannuated Employees‖.
 Bank of Baroda won First Prize under All India Rajbhasha Kriti Purashkar Scheme of
Govt. of India for Bank‟ s outstanding performance in Official Language Implementation
under the category of nationalized banks in linguistic region ―B‖, for the year 2014-15;
Shri Ranjan Dhawan, Executive Director received the award on 14.09.2015 at New Delhi
from his Excellency, The President of India.
Major technology Initiatives:
Baroda Rewardz – Bank‗s Loyalty Program

Online Loan Application – Educational Loan, Home Loan, Car Loan
Balance enquiry through Miss Call
Introduction of m-passbook
New app m-connect
Baroda connect – online registration
New Debit Cards - RuPay Platinum & MasterCard Platinum Chip Debit Card
Baroda MUDRA Card
Baroda Flash N Move+ Contactless Debit Card
EMV Chip Debit card
Baroda Travel Easy Card
Baroda Non-Stop – 24x7 banking
Other Impoerant Financial News :

RBI at a Glance : The basic functions of the Reserve Bank of India are to regulate the issue
of Bank notes and the keeping of reserves with a view to securing monetary stability in India
and generally to operate the currency and credit system of the country to its advantage. Its
major functions are :
1. India‘s monetary authority
2. Supervisor of financial system
3. Issuer of currency
4. Manager of foreign exchange reserves
5. Banker and debt manager to government
6. Supervisor of payment system
7. Banker to banks
8. Maintaining financial stability
9. Developmental functions
10. Research, data and knowledge

Direct Instruments of Monetary control :
 Cash Reserve Ratio (CRR): The share of net demand and time liabilities that banks
must maintain as cash balance with the Reserve Bank.
 Statutory Liquidity Ratio (SLR): The share of net demand and time liabilities that
banks must maintain in safe and liquid assets, such as government securities, cash and
gold.
 Refinance facilities: Sector-specific refinance facilities (e.g., against lending to export
sector) provided to banks. Indirect Instruments
 Liquidity Adjustment Facility (LAF): Consists of daily infusion or absorption of
liquidity on a repurchase basis, through repo (liquidity injection) and reverse repo
(liquidity absorption) auction operations, using government securities as collateral.
 Repo/Reverse Repo Rate: These rates under the Liquidity Adjustment Facility (LAF)
determine the corridor for short-term money market interest rates.
 In turn, this is expected to trigger movement in other segments of the financial market
and the real economy.
 Open Market Operations (OMO): Outright sales/purchases of government securities,
in addition to LAF, as a tool to determine the level of liquidity over the medium term.
 Marginal Standing Facility (MSF): was instituted under which scheduled commercial
banks can borrow over night at their discretion up to one per cent of their respective
NDTL at 100 basis points above the repo rate to provide a safety valve against
unanticipated liquidity shocks
 Bank Rate: It is the rate at which the Reserve Bank is ready to buy or rediscount bills
of exchange or other commercial papers. It also signals the medium-term stance of
monetary policy.
 Market Stabilisation Scheme (MSS): This instrument for monetary management was
introduced in 2004. Liquidity of a more enduring nature arising from large capital flows is
absorbed through sale of short-dated government securities and treasury bills. The
mobilised cash is held in a separate government account with the Reserve Bank
What are the Major Changes Proposed in Basel III over earlier Accords i.e. Basel I and
Basel II?
What are the Major Features of Basel III ?
1) Better Capital Quality: One of the key elements of Basel 3 is the introduction of much
stricter definition of capital. Better quality capital means the higher loss-absorbing
capacity. This in turn will mean that banks will be stronger, allowing them to better
withstand periods of stress.
2) Capital Conservation Buffer: Another key feature of Basel iii is that now banks will be
required to hold a capital conservation buffer of 2.5%. The aim of asking to build
conservation buffer is to ensure that banks maintain a cushion of capital that can be used to
absorb losses during periods of financial and economic stress.
3) Countercyclical Buffer: This is also one of the key elements of Basel III. The
countercyclical buffer has been introduced with the objective to increase capital
requirements in good times and decrease the same in bad times. The buffer will slow
banking activity when it overheats and will encourage lending when times are tough i.e. in bad
times. The buffer will range from 0% to 2.5%, consisting of common equity or other fully
loss-absorbing capital.
4) Minimum Common Equity and Tier 1 Capital Requirements: The minimum requirement for
common equity, the highest form of loss-absorbing capital, has been raised under Basel III
from 2% to 4.5% of total risk-weighted assets. The overall Tier 1 capital requirement,
consisting of not only common equity but also other qualifying financial instruments, will also
increase from the current minimum of 4% to 6%. Although the minimum total capital
requirement will remain at the current 8% level, yet the required total capital will increase
to 10.5% when combined with the conservation buffer.
5) Leverage Ratio: A review of the financial crisis of 2008 has indicted that the value of many
assets fell quicker than assumed from historical experience. Thus, now Basel III rules
include a leverage ratio to serve as a safety net. A leverage ratio is the relative amount of
capital to total assets (not risk-weighted). This aims to put a cap on swelling of leverage in
the banking sector on a global basis. 3% leverage ratio of Tier 1 will be tested before a
mandatory leverage ratio is introduced in January 2018.
6) Liquidity Ratios: Under Basel III, a framework for liquidity risk management will be
created. A new Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) are to
be introduced in 2015 and 2018, respectively.
7) Systemically Important Financial Institutions (SIFI) : As part of the macro-prudential
framework, systemically important banks will be expected to have loss-absorbing capability
beyond the Basel III requirements. Options for implementation include capital surcharges,
contingent capital and bail-in-debt.
Comparison of Capital Requirements under Basel II and Basel III :
Requirements Under Basel II Under Basel III

Minimum Ratio of Total Capital To RWAs 8% 10.50%
Minimum Ratio of Common Equity to RWAs 2% 4.50% to 7.00%
Tier I capital to RWAs 4% 6.00%

Core Tier I capital to RWAs 2% 5.00%
Capital Conservation Buffers to RWAs None 2.50%
Leverage Ratio None 3.00%
Countercyclical Buffer None 0% to 2.50%
Dealing with Dishonoured Cheque:

As part of Customer Service guidelines, RBI has framed following Rules to be followed by
banks, in case of dishonour of cheques:
Returning of dishonoured cheques- These instruments should be dispatched to the customer

promptly without delay, in any case within 24 hours.
Procedure for return/ despatch of dishonoured cheques
 The paying bank should return such cheques presented through clearing houses strictly as
per the return discipline prescribed for respective clearing house in terms of Uniform
Regulations and Rules for Bankers‘ Clearing Houses.
 In relation to cheques presented direct to the paying bank for settlement of transaction by
way of transfer between two accounts with that bank, it should return such dishonoured
cheques to payees/ holders immediately.
 Cheques dishonoured for want of funds in respect of all accounts should be returned along
with a memo indicating therein the reason for dishonour as ―insufficient funds.‖
Dealing with incidence of frequent dishonour

 Banks should introduce a condition for operation of accounts with cheque facility that in the
event of dishonour of a cheque valuing Rs.1 cr and above drawn on a particular account of the
drawer on 4 occasions during the financial year for want of sufficient funds in the account,
no fresh cheque book would be issued. Also, the bank may consider closing current a/c at its
discretion. However, in respect of advances accounts such as cash credit or overdraft
account, the need for continuance of these credit facilities and the cheque facility relating
to these a/c should be reviewed by appropriate authority higher than the sanctioning
authority.
 For introduction of the condition mentioned at (i) above in relation to operation of the
existing accounts, banks may, at the time of issuing new cheque book, issue a letter advising
the constituents of the new condition.
 If a cheque is dishonoured for a 3rd time on a particular account of the drawer during the
financial year, banks should issue a cautionary advice to the customer drawing his attention
to the condition and consequential stoppage of cheque facility in the event of cheque being
dishonoured on 4th occasion on the same account during the financial year. Similar
cautionary advice may be issued if a bank intends to close the account.

RBI tightens salary account opening rule:
The RBI has directed banks to ask for one more proof such as Passport, Driving licence, PAC
card, Voter‘s identity card or utility bills, in addition to the certificate issued by the employers
while opening salaried bank accounts. RBI feels that insistence on two documents will reduce
the chances of misuse of account.
Criteria for determination of Base Rate: While each bank may decide its own base rate, some of
the criterio that could go in to determination of Base rate are
(i) Cost of Deposits
(ii) Adjustment for negative carry in respect of CRR & SLR.
(iii) Unallocatable overhead cost for banks such as agreegate employee compensation relating
to administrative functions in corporate office, director‘s and auditor‘s fee, legal and premises
expenses, depreciation, cost of printing and stationery, expenses incurred on communication and
advertising, IT spending and cost incurred towards deposit insurance and
(iv) Profit margin
Since the Base rate will be the minimum rate for all commercial loans, banks are not permitted
to resort to any lending below the Base rate except some special categories like –
(i) Short Term agricultural loans.
(ii) Export credit, where interest concessions are granted by GOI
(iii) Loans granted to a corporate, post restructuring.
(iv) Loans under DRI scheme.
(v) Advance against Bank‘s own term deposit receipts.
(vi) Loan granted to Bank‘s own employees.
Key Rates as on 19.05.16

Our Bank Reserve Bank of India
Base Rate 9.65% Cash Reserve Ratio to be maintained under section
4.00%
42 of Reserve bank of India Act 1934
Bench Mark Prime 13.90% Statutory Liquidity Ratio to be maintained under
21.25%
Lending Rate section 24 of Banking Regulation Act 1949.
Saving Bank Rate 4.00% Repo Rate 6.5 %
MCLR 1 year 9.30% Reverse Repo Rate 6.0 %
MCLR 5 years &
9.50% Marginal Standing Facility Rate 7.0 %
above

Know who is who !
1. Ministry of Finance
Union Finance Minister Arun Jaitly
Secretary (Financial Services) Ms Anjuly Chib Duggal
2. Reserve Bank of India
Governor Raghuram Rajan
Deputy Governor Shri H.R. Khan

Shri S. S. Mundra
Dr. Urjit R. Patel
Shri R. Gandhi
3. SEBI Chairman Upendra Kumar Sinha
4 IBA Chairman T M Bhasin
5 NABARD Chairman Harsh Kumar Bhanwala
6 SIDBI Chairman Kshtrapati Shivaji
7 IRDA Chairman T S Vijayan
8 Banks Board Bureau chairman Vinod Rai
Designation - Name
Chief Election Commissioner - Dr. Nasim Zaidi
Chief of the Naval Staff - Admiral Robin K. Dhowan
President, International Cricket Council(ICC) - Zaheer Abbas
Chairman, International Cricket Council(ICC) Sashank Manohar
Chief of the Air Staff - Air Chief Marshal Arup Raha
Chief of the Integrated Defence Staff - Air Marshal PP Reddy
Executive Director, -UNICEF - Anthony Lake
Secretary-General, SAARC - Arjun Bahadur Thapa
Vice Chairman, NITI Aayog - Arvind Panagariya
Chairman Wipro - Azim H. Premji
Secretary-General, United Nations Organisations - Ban Ki-moon
President, World Bank - Dr. Jim Yong Kim
Deputy Speaker, Lok Sabha - Dr. M. Thambidurai
Chief of the Army Staff - General Dalbir Singh Suhag
CEO Wal-Mart India - Krish Iyer
CEO Facebook - Mark Zuckerberg
Chairman Tata Sons - Mr. Cyrus Mistry
Chairman Mittal Arcelor Steels - Mr. Lakshmi Mittal
Chairman Relience Industries - Mr. Mukesh Ambani
CEO, Tata Consultancy Services (TCS) - Mr. N Chandrasekaran
Chairman Jet Airways - Mr. Naresh Goyal
Chairman HCL Technologies - Mr. Shiv Nadar
Chairman Bharati Group - Mr. Sunil Mittal
Chairman & Group CEO, Bharti Enterprises - Mr. Sunil Mittal
Managing Director & CEO ICICI Bank - Ms. Chanda Kochhar
CEO Pepsico India - Ms. Indira Nooye
Chairman Biocon - Ms. Kiran Majumdar
CEO and Managing Director Infosys - Mr. Vishal Sikka
Chief Economic Adviser to the Government of India Mr. Arvind Subramanian
Heads of Important Offices in India

● Mr. Narendra Modi : Chairman, National Institution for Transforming India (Niti Aayog)
● Mrs. Sumitra Mahajan : Speaker, Lok Sabha
● Mohammad Hamid Ansari : Chairman, Rajya Sabha
● Mr. P. J. Kurien : Deputy Chairman, Rajya Sabha
● Mr. Arun Jaitley : Leader of House (Rajya Sabha)
● Mr. Ghulam Nabi Azad : Leader of Opposition (Rajya Sabha)
● Mr. Arvind Panagariya : Vice-Chairman, National Institution for Transforming India (Niti
Aayog)
● Mr. Shashi Kant Sharma : Comptroller and Auditor-General of India
● Mr. Pradeep Kumar Sinha : Cabinet Secretary
● Dr. P. L. Punia : Chairman, National Commission for Scheduled Castes
● Dr.Rameshwar Oraon : Chairman, National Commission for Scheduled Tribes (NCST)
Important names in Union Council of Ministers
S.no Portfolio Name
Personnel, Public Grievances and Pensions, Department of

1 Atomic Energy, Department of Space, All important policy Narendra Modi
issues and All other portfolios not allocated to any Minister
Cabinet Ministers
1 Home Affairs Rajnath Singh
2 External Affairs, Overseas Indian Affairs Sushma Swaraj
3 Finance,Corporate Affairs Information & Broadcasting Arun Jaitley
Urban Development Housing, Urban Poverty Alleviation,
4 M Venkaiah Naidu
Parliamentary Affairs

5 Road Transport, Highways Shipping Nitin Jairam Gadkari
6 Defence Manohar Parrikar
7 Railways Suresh Prabhu
8 Micro, Small and Medium Enterprises Kalraj Mishra

9 Agriculture Radha Mohan Singh
10 Commerce and Industry (Independent Charge) Nirmala Sitharaman
SWOT ANALYSIS OF INDIAN ECONOMY

Strength
Agriculture
High percentage of cultivable land.
Huge pool of labour force
Huge English speaking population, availability of skilled manpower
Extensive higher education system, third largest reservoir of engineers
Rapid growth of IT and BPO sector bringing valuable foreign exchange
Abundance of natural resources
Weakness
Very high percentage of workforce involved in agriculture which contributes only 17.2% of GDP.
Around a quarter of a population below the poverty line
High unemployment rate
Poor infrastructural facilities
Low productivity
Huge population leading to scarcity of resources
Low literacy rates
Rural-urban divide, leading to inequality in living standards
Opportunities
Scope for entry of private firms in various sectors for business
Inflow of Foreign Direct Investment is likely to increase in many sectors
Huge foreign exchange earning prospect in IT and ITES sector
Huge population of Indian Diaspora in foreign countries (NRIs)
Huge domestic market: Opportunity for MNCs for sales
Vast forest area and diverse wildlife
Huge agricultural resources, fishing, plantation crops, livestock
Threats
Global economy recession/slowdown
High fiscal deficit
Threat of government intervention in some states
Volatility in crude oil prices across the world
Growing Import bill
Population explosion, rate of growth of population still high
Agriculture excessively dependent on monsoon
Union Budget 2016-17: Highlights & Key Announcements
Tax
Infrastructure and agriculture cess to be levied. Excise duty raised from 10 to 15 per cent on
tobacco products other than beedis. 1 per cent service charge on purchase of luxury cars over
Rs. 10 lakh and in-cash purchase of goods and services over Rs. 2 lakh. SUVs, Luxury cars to be
more expensive. 4% high capacity tax for SUVs. Companies with revenue less than Rs 5 crore to
be taxed at 29% plus surcharge .Limited tax compliance window from Jun 1 - Sep 30 for
declaring undisclosed income at 45% incl. surcharge and penalties. Excise 1 per cent imposed on
articles of jewellery, excluding silver. 0.5 per cent Krishi Kalyan Cess to be levied on all
Services. Pollution cess of 1 per cent on small petrol, LPG and CNG cars; 2.5 per cent on diesel
cars of certain specifications; 4 per cent on higher-end models. Dividend in excess of Rs. 10
lakh per annum to be taxed at additional 10 per cent.
Personal Finance
No changes have been made to existing income tax slabs. Rs 1,000 crore allocated for new EPF
(Employees' Provident Fund) scheme Govt. will pay EPF contribution of 8.33% for all new
employees for first three years Deduction for rent paid will be raised from Rs 20,000 to Rs
60,000 to benefit those living in rented houses. Additional exemption of Rs. 50,000 for housing
loans up to Rs. 35 lakh, provided cost of house is not above Rs. 50 lakh. Service tax exempted
for housing construction of houses less than 60 sq. m. 15 per cent surcharge on income above
Rs. 1 crore .
Social
Rs. 38,500 crore for Mahtma Gandhi MGNREGA for 2016-17. Swacch Bharat Abhiyan allocated
Rs.9,500 crores. Hub to support SC/ST entrpreneurs Government is launching a new initiative to
provide cooking gas to BPL families with state support. LPG connections to be provided under
the name of women members of family: Rs 2000 crore allocated for 5 years for BPL families.
2.87 lakh crore grants to gram panchayats and municipalities - a quantum jump of 228%. 300
urban clusters to be set up under Shyama Prasad Mukherji Rurban Mission . Four schemes for
animal welfare.

Health
2.2 lakh renal patients added every year in India. Basic dialysis equipment gets some relief. A
new health protection scheme for health cover upto 1 lakh per family.National Dialysis Service
Prog with funds thru PPP mode to provide dialysis at all district hospitals. Senior citizens will
get additional healthcare cover of Rs 30,000 under the new scheme .PM Jan Aushadhi Yojana to
be strengthened, 300 generic drug store to be opened.
Education
Scheme to get Rs.500 cr for promoting entrepreneurship among SC/ST. 10 public and 10 private
educational institutions to be made world-class. Digital repository for all school leaving
certificates and diplomas. Rs. 1,000 crore for higher education financing. Rs. 1,700 crore for
1500 multi-skill development centres. 62 new navodaya vidyalayas to provide quality education.
Digital literacy scheme to be launched to cover 6 crore additional rural households
Entrepreneurship training to be provided across schools, colleges and massive online courses.
Objective to skill 1 crore youth in the next 3 years under the PM Kaushal Vikas Yojna. National
Skill Development Mission has imparted training to 76 lakh youth. 1500 Multi-skill training
institutes to be set up.
Energy
Rs. 3000 crore earmarked for nuclear power generation .Govt drawing comprehensive plan to be
implemented in next 15-20 years for exploiting nuclear energy Govt to provide incentive for
deepwater gas exploration. Deepwater gas new disc to get calibrated market freedom, pre-
determined ceiling price based on landed price of alternate fuels.
Investments and infrastructure
Rs. 27,000 crore to be spent on roadways. 65 eligible habitats to be connected via 2.23 lakh
kms of road. Current construction pace is 100 kms/day . Shops to be given option to remain open
all seven days in a week across markets. Rs. 55,000 crore for roads and highways. Total
allocation for road construction, including PMGSY, - Rs 97,000 crore. India's highest-ever
production of motor vehicles was recorded in 2015. Total outlay for infrastructure in Budget
2016 now stands at Rs. 2,21,246 crore. New greenfield ports to be developed on east and west
coasts . Revival of underserved airports. Centre to Partner with States to revive small airports
for regional connectivity .100 per cent FDI in marketing of food products produced and
marketed in India . Dept. of Disinvestment to be renamed as Dept. of Investment and Public

Asset Management. Govt will amend Motor Vehicle Act in passenger vehicle segment to allow
innovation. MAT will be applicable for startups that qualify for 100 per cent tax exemption
Direct tax proposals result in revenue loss of Rs.1060 crore, indirect tax proposals result in gain
of Rs.20,670 crore.
Agriculture
Total allocation for agriculture and farmer welfare at Rs 35984 crores. 28.5 lakh heactares of
land wil be brought under irrigation. 5 lakh acres to be brought under organic farming over a
three year period . Rs 60,000 crore for recharging of ground water recharging as there is
urgent need to focus on drought hit areas cluster development for water conservation.
Dedicated irrigation fund in NABARD of Rs.20.000 cr. Nominal premium and highest ever
compensation in case of crop loss under the PM Fasal Bima Yojna.
Banking
Banks get a big boost: Rs 25,000 crore towards recapitalisation of public sector banks. Jaitley
says: Banking Board Bureau will be operationalised, we stand solidly behind public sector banks.
Target of disbursement under MUDRA increased to 1,80,000 crore. Process of transfer of
government stake in IDBI Bank below 50% started . General Insurance companies will be listed
in the stock exchange .Govt to increase ATMs, micro-ATMs in post offices in next three years
KEY HIGHLIGHTS OF FOREIGN TRADE POLICY 2015-20

 Aiming to nearly double India‘s exports of goods and services to USD 900 billion by 2020,
the commerce ministry on 1st April 2015 announced its new Foreign Trade Policy (2015-
2020):
 Visakhapatnam and Bhimavaram in Andhra Pradesh recognised as Towns of Export
Excellence.
 FTP would reduce export obligations by 25% and give boost to domestic
 manufacturing.
 MEIS (Merchandise Exports from India Scheme) and Services Exports from India
 Scheme (SEIS) incentives to be provided to units based in SEZs.
 Agricultural and village industry products to be supported across the globe at rates of
3% and 5% under MEIS. Higher level of support to be provided to processed and
packaged agricultural and food items under MEIS.
 Industrial products to be supported in major markets at rates ranging from 2% to 3%.
 Served From India Scheme (SFIS) will be replaced with Service Export from India
 Scheme (SEIS).

 Calicut Airport, Kerala and Arakonam ICDS, Tamil Nadu notified as registered ports for
import and export.
 Nomenclature of Export House, Star Export House, Trading House, Premier Trading
 House certificate changed to 1,2,3,4,5 Star Export House.
 The criteria for export performance for recognition of status holder have been changed
from Rupees to US dollar earnings.
 Manufacturers who are also status holders will be enabled to self-certify their
 manufactured goods as originating from India.
 Inter-ministerial consultations to be held online for issue of various licences.
 No need to repeatedly submit physical copies of documents available on Exporter
 Importer Profile.
India economic growth to surpass China‟s in 2015-16: UN report

Recently released UN World Economic Situation and Prospects (WESP) Report for Mid update -
2015 has projected that India‘s economic growth will surpass China‘s growth in 2016.
The report has projected India‘s economy to grow by 7.6 per cent in year 2015 and 7.7 per cent
in 2016. While, it has projected China‘s economic growth will be 7 per cent in year 2015 and 6.8
per cent in 2016.
The report has forecasted South Asian region‘s GDP will grow by 6.7 per cent in 2015 and 6.9
per cent in 2016. It also projected that the global GDP will accelerate slightly from 2.6 per cent
in 2014 to 2.8 per cent in 2015.
CURRENT AFFAIRS :
The Prime Minister Narendra Modi launched the Micro Units Development and Refinance
Agency Ltd (MUDRA) Bank on 8 April, 2015 with a corpus of Rs 20,000 crore and a credit
guarantee corpus of Rs 3,000 crore.
MUDRA Bank has rightly classified the borrowers into three segments: the starters, the mid-
stage finance seekers and the next level growth seekers.
To address the three segments, MUDRA Bank has launched three loan instruments:
1. Shishu: covers loans upto Rs 50,000/-
2. Kishor: covers loans above Rs 50,000/- and upto Rs 5 lakh
3. Tarun: covers loans above Rs 5 lakh and upto Rs 10 lakh
Initially, sector-specific schemes will be confined to ―Land Transport, Community, Social &
Personal Services, Food Product and Textile Product sectors‖. Over a period of time, new
schemes will be launched to encompass more sectors.
The BRICS - Brazil, Russia, India, China and South Africa - agreed to set up the $100
billion development bank last July, in a step toward reshaping the Western-dominated
international financial system.
India has named private banker K.V. Kamath as the first head of a new development bank being
set up by the BRICS group of emerging market economies.
It was agreed that the New Development Bank, which will fund infrastructure projects in
developing nations, would be based in Shanghai. It would be headed by an Indian for a first five-
year term, followed by a Brazilian and then a Russian.
Kamath, 67, is a veteran banker who was credited with developing ICICI Bank into India's
second-largest lender. He headed the bank for 13 years until 2009 and is now its non-executive
chairman.
He is also non-executive chairman of India's second-biggest software services exporter

Infosys.
India‟s credit rating outlook was raised to positive by Moody‘s Investors Service and Fitch
Ratings boosted its growth forecast, signaling optimism that policy makers can improve Asia‘s
No. 3 economy. ―The Baa3 rating incorporates the risk that higher levels of growth and
infrastructure development will be accompanied by higher leverage,‖
The country‘s Baa3 rating was affirmed and the outlook was revised from stable.
Fitch affirmed India‘s BBB- rating with a stable outlook. Both companies rate India at the
lowest investment grade, on par with Indonesia and Turkey.
Priority sector lending norms

The Reserve Bank of India has revised the priority sector lending norms which direct banks to
lend to certain segments by prescribing targets as a percentage of their total business. The
new norms require banks to ensure that 8% of their loans go to small and marginal farmers.
New sectors like renewable energy and social infrastructure will get a boost as these are now
classified as priority sector. Any bank that lends up to Rs 10 lakh to a household for solar power
and biomass-based generators can classify the loan as priority sector.
Earlier, there were sub-limits for direct lending and indirect lending to agriculture. These two
segments have been merged making it easier for banks to achieve the 18% agri target as large
loans to processed food industry are also now covered under agriculture. The challenge for
banks lies in disbursing 8% of their total credit to small farmers and 7.5% of bank credit to
micro enterprises.
Banks can also lend up to Rs 5 crore per borrower for building social infrastructure such as
schools, healthcare facilities, drinking water facilities and sanitation facilities in tier II to tier
VI centres. Home loans up to Rs 28 lakh in metros and Rs 20 lakh in other centers will form part
of the directed lending as long as the cost of the property is not more than Rs 35 lakh and Rs
25 lakh, respectively.
Large-ticket education loans are also expected to receive a boost. Under the new norms loans,
up to Rs 10 lakh, including vocational courses, irrespective of the sanctioned amount, will be
reckoned as part of priority sector lending.

1. How many ATMs supported by self-service channels bank has as on 31st March 16.
a) 6500
b) 7080
c) 8030
d) 8975
e) 9260
2. How many contact centers Bank has?
a) 2
b) 3
c) 4
d) 5
3. How many Domestic branches are there in bank as on 31-03-2016
a) 4510
b) 5190
c) 5400
d) 5330
e) 8030
4. How many E-Lobbies banks has as on 31.03.16:
a) 106
b) 252
c) 351
d) 250
e) 54
5. How many Regional Back office were there in bank as on 31.03.16:
a) 10
b) 15
c) 21
d) 13
6. Domestic NIM of Bank of Baroda as on 31.03.16 was:
a) 1.96
b) 2.66
c) 2.91
d) 3.11
e) 2.60
7. Banks Total Business as on 31.03.16 (Rs. In Trillion):
a) 9.66
b) 9.83
c) 10.66
d) 11.06
e) 12.26
8. Which of the following is Plan period of 12th Five year Plan?
a) 2011-16
b) 2011-17
c) 2012-17
d) 2013-18
9. Expand the Term CDR as used in Banking Sector?
a) Corporate Debt Review
b) Credit Debt Review
c) Credit Debt repayment
d) Corporate Debt Restructuring
e. Credit deposit Ratio
10. Name the Present Chairman of Tata Group?

a) Ratan Tata
b) Anand Mahindra
c) Chanda Kochhar
d) Jamshedji Tata
e. Cyrus Pallonji Mistry
11. According to Rangarajan commitee how much Population of India still lives below poverty line
?
a) 19.6 %
b) 21.9 %
c) 26.5 %
d) 29.50 %
12. International Cricketer of India awarded ―Arjuna Award‖ in 2014?
a) Viraat Kohli
b) Ishant sharma
c) Ravinder Jadeja
d) Ravichandran Ashwin
e. Suresh Raina
13. Head of Unique Identification Authority of India?
a) Dr. Vinita yadav
b) Nandan Nilekani
c) Montek singh Ahluwalia
d) S S Mundra
e. V S Madan
14. Who has been appointed new chief justice of India?
a) Hamis mehar
b) V S Sampath
c) V Y Querashi
d) K M Krishna
e) H.L.Dattu
15. Who will host the Olympic games in 2016 ?
a) Japan
b) Korea
c) China
d) Brazil
e. Mangolia
16. ASBA scheme is related to purchase of ?
a) Insurance
b) foreign currency
c) Initial Public Offer
d) Cash management
17. Where is the headquater of IMF?
a) Switzerland
b) US
c) Denmark
d) Bangladesh
18. Union Defence Minister of India ?
a) Rajnath Singh
b) Sharad Pawar
c) Veerappa Moily
d) Manorar Parrikar
19. Who is the present chairman of RBI ?

a) Y B Reddy
b) Raghuram Rajan
c) D subbarao
d) Dr. K Chakraborty
20. Who has been awarded Noble Peace Prize for 2014?
a) Atal Bihar Bajpai
b) Parvej Musharraf
c) Kailash Satyarthi
d) Anand Kejriwal
21. Which Country won Asia Cup Cricket (T20) 2016?
a) Pakistan
b) Bangladesh
c) India
d) Sri lanka
22. Who were the runners up of ICC cricket world cup 2015?
a) India
b) England
c) Pakistan
d) New Zealand
23. Vikas Gowda is a famous……….. ?
a) Squash Player
b) Cricket Player
c) Wrestler
d) Badminton Player
e. Discuss Thrower
24. Book Value per share of BOB as on 31.03.16 is Rs.

a. 166.83
b. 226.53
c. 132.74
d. 789.11
e. 911.75

25. The Net profit of BOB as on 31.03.16 was ……………..Crores.
a. 4541
b. 5398
c. 5481
d. (5396)
e. (5007)
26. The Number of CBO of BOB …………… as on 31.03.16
a. 60
b. 54
c. 85
d. 150
27. The (Domestic)CASA % of BOB as on 31.03.16
a. 26.66
b. 33.48
c. 33.01
d. 38.11
28. CAR of BOB as per BASEL-III norms as on 31.03.16 was ………………..%
a. 12.60
b. 13.17
c. 13.30
d. 13.90
e. 14.15
29. Number of BGPK as on 31.03.16
a. 42
b. 45
c. 52
d. 55
30. Number of FLCC as on 31.03.16
a. 42
b. 49
c. 52
d. 55
31. Number of BSVS as on 31.03.16
a. 42
b. 45
c. 47
d. 49
e. 55
32. Our bank has ………………… SMELF as on 31.03.16
a. 60
b. 55
c. 46
d. 85
33. Our bank has …………. URLF as on 31.03.16.
a. 40
b. 50
c. 66
d. 70
e. 80
34. Our bank has Covered more than…………………villages as on 31.03.16
a. 21695
b. 22030
c. 24560
d. 29650
35. Our bank has ………………. Rank in best brand equity at the end of FY14-15.
a. 11th
b. 21st
c. 33rd
d. 45th
36. BPR project undertaken by bank is known
a. Punarnirmaan
b. Navnirmaan
c. Baroda Next
d. Sales operating model
37. Motto of our bank for the Year 2015-16
a. RACE AHEAD..
b. RACE AHEAD…Good to Great
c. RACE AHEAD…Better to best
d. Back to BASICS
38. The total number of Ultra Small branches as on 31.03.16 were …….
a. 865
b. 1265
c. 1466
d. 2644
39. The HR project undertaken by bank is known as

a. Project Utkarsh
b. Project Utthan
c. Project Sparsh
d. Project Udaan
40. Which famous personality recently appointed brand Ambasssador oF Northeast
a. L Sarita Devi
b. Bem bem Devi
c. M C Mary Kom
d. Santosh chhetri
e. Baichung Bhutia
41. Who is the only cricketer have scored a double ton in world cups
a. Virat Kohli
b. Virender Sehwag
c. Sachin Tendulkar
d. Chris Gayle
e. Rohit Sharma
42. For Resident Individual, below 60 years of age, Income tax is not levied upto the annual
income of Rs…….
a. 100000
b. 150000
c. 200000
d. 250000
e. 300000
43. Oscar Award for 2015 best picture given to
a. Batman
b. Birdman
c. Bradman
d. Badman
e. Catwoman
44. Which team won the Hocky India League 2016
1. Ranchi Rays
2. Kalinga Lancers
3. Punjab warriors
4. Delhi Daredevils
5. Deccan chargers
45. Which state launched ― Aapki Beti hamari Beti‖ scheme on the eve of International womens
day
a. Odisha
b. W Bengal
c. Haryana
d. Punjab
e. Chhatisgarh
46. Present repo rate is

a. 5.5
b. 6.25
c. 6.50
d. 6.75
e. 7.50
47. The project for transfer of Subsidy on Cooking Gas cylinder in SB a/c is known as ……
a. Pahal
b. Sahaj
c. Saral
d. Pratham
48. New Name of planning commission of India is

a. Kriti Aayog
b. Niti aayog
c. Nidhi Aayog
d. Suniti aayog
49. Winner of Sultan Azlan Shah hockey 2015:
a. Australia
b. New Zealand
c. Holland
d. Pakisan
e. India
50. Who is the present(April12‘2015) world number one Women doubles Tenis player
a. Saina Nehwal
b. Sania Mirza
c. Martina Hingis
d. Maria Sharapova
e. Serena Williams
51. Who is appointed as the chairman of KVIC
a. Ram Kumar Jha
b. Arun Kumar Jha
c. Prem Kumar jha
d. Satyendra Jha
52. Who is awarded the award ―Champion of Change‖ by UD president

a. Ratan Tata
b. Satya nadella
c. Anil Ambani
d. Narayan Murthy
53. Govt has provided Rs. 1000 crore for safety & security of women. The name of fund is
a. Abala Fund
b. Sabala fund
c. Nirmala Fund
d. Nirbhaya fund
54. The Campaign launched by Prime Minister to transform the economy from service driven
growth to labour intensive manufacturing growth is known as
a. Made in India
b. Make in India
c. India the best
d. Grow in India
55. Who is the present Chief Minister of J& K.
a. Umar Abdulla
b. Dr. Karan Singh
c. Bhim Singh
d. Mehbooba Sayeed
e. Ghulam Nabi Azad
56. Who was the most costly player of IPL‘2016
a. Virat Kolhli
b. Chris Gayle
c. A B de villiars
d. Yuvraj Singh
e. Veerender Sehwag
57. Recently Govt of India relaunched the earstwhile popular small Saving scheme instrument:
a. NSC
b. PPF
c. MIP
d. CD
e. KVP
58. Jeevan Praman is ………..
a. A Micro Insurance scheme
b. A small saving scheme
c. A Overdraft scheme
d. Adhar based digital life certificate
e. Name of birth certificate
59. Name Chief Economic Advisor to the Govt of India

a. Mr. Vishal Sikka
b. Mr. Arvind Subramanian
c. Ms. Indira Nooye
d. Mr Rajaraman
e. Mr. Sunil Mittal
60. Market Cap of Bank of Baroda amongst PSUs & Pvt banks of India stands at
a. 1st
b. 5th
c. 7th
d. 9th
e. None
Answer Key: General Knowledge

Q. Ans Q. An Q. Ans Q. Ans Q. Ans Q. Ans
s
1 D 11 D 21 C 31 D 41 D 51 B
2 A 12 D 22 D 32 B 42 D 52 B
3 D 13 E 23 E 33 C 43 B 53 D
4 B 14 E 24 C 34 B 44 D 54 B
5 D 15 D 25 D 35 B 45 C 55 D
6 E 16 C 26 C 36 B 46 C 56 D
7 B 17 A 27 B 37 B 47 A 57 E
8 C 18 D 28 B 38 D 48 B 58 D
9 D 19 B 29 C 39 C 49 B 59 B
10 E 20 C 30 B 40 C 50 B 60 C

Rural
Banking

Rural & Agri Banking
Agriculture Finance Schemes

Agriculture is the backbone of the Indian economy. It constitutes the core of development strategy.
Indian farmers are hard working, innovative and contrary to general impression, not averse to modern
and progressive ideas. Technology has made it possible to improve yields from agricultural operations,
but it also requires some larger outlay in monetary terms. This is where bank‘s assistance by way of loans
comes to play a meaningful role to enable the farmers to derive the benefits by adopting improved
methods of cultivation and other aspects of farming operations.
Bank of Baroda, in its own unique way from time to time has evolved a number of lending schemes for the
benefit of all categories of farmers i.e. marginal, small, medium, large as well as tenant farmers, share
croppers and landless labourers keeping in view their need and expectations. Although, after launching of
BKCC, BKGLC, SHG Finance, Baroda MSE (Micro & Small Entrepreneur) and various subsidy based schemes
like Rural Godown, Horticulture projects, PMEGP schemes, finances under A.F.S. 1 to 10 has gone down
considerably even then since, all the schemes are running in the bank, it is worth to mention those to
have a quick look.
A.F.S. NO. 1 - PURCHASE OF AGRICULTURAL IMPLEMENTS

Purpose
 Purchase of agricultural implements such as indigenous wooden implements, improved iron implements,
agricultural equipments such as sprayers, dusters etc., hand tools such as khurpi, sickles, secateurs,
etc. for farm use, threshers, winnowers, seed-cum-fertilizer drills, etc.
 Purchase of bullocks or camel and/or animal drawn cart.
A.F.S. NO.2 - PURCHASE OF TRACTORS & OTHER HEAVY AGRICULTURAL MACHINES
PURPOSE:
Purchase of new or second hand tractors (whenever new tractors are in short supply), tractor drawn
implements, power tiller and other agricultural machines.
ELIGIBILITY:
Persons engaged in cultivation of crops as owners of land or as permanent tenants or as lease-holders
(for reasonably longer period) and who can utilise the tractor/machinery economically to the minimum
extent of 50% (40% in case of Eastern States) on their own holdings. Further, each beneficiary/group
of beneficiaries of a tractor loan should possess minimum of four acres of perennially irrigated land and
above or corresponding acreage as prescribed for different categories of land under the State Land
Ceiling Act, subject to following conditions: -
 Finance for tractors to farmers with land holding below –6- acres of irrigated land will be considered
for tractors with horse power upto 35 hp.

 Second loan for tractor should be granted only after 3 years from the date of granting first loan
provided the first loan is fully repaid.
Loan amount: Cost of vehicle including implements minus margin.

Margin: 10% of cost
Repayment period:
For tractors maximum 9 years and power-tillers -7- years to be decided depending upon the repaying
capacity on half yearly and annual basis based on surplus generation from crop
Land holding in acres (Irrigated land or Maximum repayment period of 9 years
corresponding acreages of un-irrigated with minimum repayment period as
lands) follows subject to generation of
sufficient income
Upto –6- acres irrigated lands -8- years (8 to 9 Years)
Above –6- acres but less than 10 acres -7- years (7 to 9 years)
irrigated lands
Above 10 acres of irrigated lands -6- years (6 to 9 years)
1) Regions were advised to introduce a system for having prior activity clearance for financing for
purchase of tractors for the branches having high NPA in tractor loan portfolio.
2) Disbursement of tractor loan to be made in two phases: (i) 95% of disbursable amount initially (ii)
Rest 5% after having received proof of RTO registration
Scheme for Financing Second Hand / Used Tractors

Loan amount: Maximum Rs. 2 lacs
Repayment period:
Percentage of standard performance* Nos. of years of repayment
More than 85% 5 years
More than 70% but below 85% 4 years
More than 40% but below 70% 3 years
* as mentioned in fitness certificate / valuation report.
A.F.S. NO.3 - LOANS FOR CULTIVATION OF CROPS (EXCLUDING PLANTATION AND

HORTICULTURAL CROPS)
Purpose
a) Purchase of agricultural inputs such as seeds, fertilisers, pesticides, etc. and for payment of labour
charges, irrigation cess, etc.
b) A farmer whether he had availed the loan for raising the crop or not, can also be granted post-
harvest finance i.e. extension of crop loan for a maximum period of twelve months against
pledge/hypothecation of produce or pledge of warehouse receipt covering his farm produce in case such
farmer also owes crop loan to the Bank, the out standings in the crop loan account should be adjusted
from the post-harvest advance.

A.F.S. NO.4 - DEVELOPMENT OF IRRIGATION POTENTIAL
Purpose
Loan facilities may be considered for Construction/ Deepening/renovation of wells, Purchase of oil
engine/electric motor and pump-set, Lift irrigation, Construction of pump house, Sprinkler irrigation,
Drip irrigation and windmills, Facility may also be considered for boring alone of the well.
A.F.S. NO.5 - DISTRIBUTION OF AGRICULTURAL INPUTS SUCH AS SEEDS FERTILISERS,

INSECTICIDES, ETC.
Purpose
Loans up to Rs 1 crore per borrower to dealers /sellers of fertilizers, pesticides, seeds, cattle feed,
poultry feed, agricultural implements and other inputs. Loans up to Rs 5 crore to cooperative societies of
farmers for disposing of the produce of members
Fishing Nets, Spare parts for oil engines/tractors/fishing boat engines, Petrol diesel pump run by Co-op.
Sugar Factory, Agricultural Produce Marketing Society, Fishermen Co-op. Society at Fisheries Jetty,
etc.
A.F.S. NO.6 - FINANCING AGENCIES PROVIDING CUSTOM SERVICES TO FARMERS

Purpose
Credit facilities may be considered for
 purchase of tractor, bulldozer, fixed wing aircrafts and helicopters together, drilling rig for boring
wells/drilling of tube wells, combine harvesters, threshers, etc. for hiring on custom basis,
 establishment of cold storage, construction of godowns, stores, warehouses for providing storage
facilities to farmers on rental basis
 purchase of truck and trailer units to be hired to farmers for transporting farm produce from farms
to processing factories or market yards.
A.F.S. NO.7 - FINANCING CONSTRUCTION OF FARM BUILDINGS AND STRUCTURES

Purpose
 For construction of ―farm structures viz; bullock shed, implement shed, tractor and truck shed,
farm store, godowns and farm silos, dutch barn, water trough for farm animals, threshing yard,
―gur‖ making shed and fencing
 For construction of farm house cum dwelling unit (with one or more farm structures as above) on
own farm.(Minimum margin :15 %)
 For reimbursement of expenses incurred for farm house cum dwelling unit constructed
recently from own sources to good clients selectively, subject to additional terms and
conditions mentioned in the scheme. (It should have been constructed / purchased recently (not prior
to 24 months and Minimum Margin: 25%).
 Proposal for specific buildings such as dairy shed, poultry shed, pig house, cattle shed, dairy buildings,
cold storage plants should be considered under the respective schemes.
 Details on AFS VII
Eligibility All persons engaged in cultivation of crops as owners of land
or as permanent tenants or as lease-holders (for a
reasonably long period) and who have adequate productive
utility of proposed construction.
For construction of farmhouse cum dwelling unit:: All
farmers having own land having sufficient income to repay
the instalments.
Quantum of Loan Depending up on the cost of project and subject to assessment as
under BKCC
Interest Rate: For Farm house cum dwelling unit
In order to make the product competitive ROI will be the
same as applicable for housing loan scheme of our Bank.
Other investment credit limits will not be clubbed for
arriving at applicable rate interest.
For other activities:
As applicable to Direct Agricultural advances based on the
aggregate limit
Security & Margin 15% (25% for reimbursement but property should have been
constructed / purchased recently, not prior to 24 months)
Repayment Period:
For Farmhouse cum dwelling unit: Maximum 15 years.
For others maximum 7-10 years depending upon the
project undertaken.
Loan repayment will be synchronized with income
generation from the farm activities.
The due dates to be fixed taking in to account the time
taken for receipt of sale proceeds of the crop.
The instalments may be fixed on half yearly/yearly basis
based on cropping pattern.
A.F.S. NO.8 - DEVELOPMENT OF HORTICULTURE INCLUDING RAISING FRUIT (ORCHARD)

GARDEN, PLANTATION AND NURSERY CROPS
Purpose-
It is scheme for establishing new or for maintenance of existing orchards, gardens, plantations and
nurseries. All capital costs for development of orchards, gardens, plantations (including purchase and
installation of machinery, construction of processing houses etc.) and maintenance costs (such as cost of
plants, seedlings, grafts, fertilizers, insecticides, pesticides etc., wages and salaries of permanent
employees such as supervisors, Malies etc. can be financed under the scheme.
A.F.S. NO.9 - LAND DEVELOPMENT

Purpose
Credit facility may be considered for bunding, terracing, leveling, Kyari preparation, drainage lay outs
and reclamation of saline, alkaline and ravine lands.
A.F.S. NO.10 - DEVELOPMENT OF DAIRY, POULTRY, PIGGERY, DUCK REARING, FISHERY

SERICULTURE (up to cocoon stage) AND APICULTURE
Purpose

To meet capital expenditure and working capital requirements of units engaged in dairy, piggery, poultry,
fishery, sericulture (up to cocoon stage), agriculture and rearing of sheep, goat and camel, for
construction of animal sheds, pig houses, poultry sheds, etc. for purchase of milch animal such as cows,
buffaloes, breeding pig, one day old chicks, layers, equipment/machinery, transport vehicles for purchase
of feed and for meeting other expenses such as labour, marketing etc.
Sr.No. Parameter Approved Norms
1 Type of Facility Term Loan
2 Purpose To establish new small dairy units with -2- to -10- milch
animals
3 Eligibility Individuals , farmers, members of NGOs/SGHs/JLGs
4 Age Minimum : -21- years
Maximum: up to -65- years, as on the date of availment of
facility
5 Loan Amount Rs.60,000/- (Rs.Sixty Thousand only) per animal, subject to

maximum of Rs.6,00,000/- (Rs.Six Lacs only)
6 Margin 10%
7 Repayment Maximum period : Not exceeding –5- years (including moratorium
period of three months
8 Security Loans upto Rs.1 Lac: Hypothecation of livestock
Loans above Rs.1 Lac and up to Rs.2 lacs:
1. Hypothecation of live stocks.
2. Mortgage of land or third party guarantee.
Loans above Rs.2 Lacs:
1. Hypothecation of live stocks.
2. Mortgage of land
3 Third party guarantee, if stipulated.
9 ìnsurance Comprehensive insurance with Bank‘s clause
10 Subsidy 14 NABARD is providing subsidy @25% of the outlay (33.33%

for SC/ST ) as back ended capital subsidy subject to a
ceiling of Rs.1.25 lac for a unit of -10- animals (Rs.1.67 lacs
for SC/ST). Maximum permissible capital subsidy is
Rs.25,000/- (Rs.33,300/- for SC/ST) for a two animal unit.
Subsidy is restricted on a pro-rata basis depending on the
unit size.
11 Classification Agriculture

Agriculture Advances – Margin and Security Norms:
1. Norms for Margin
Crop Loans / Short Term Loans
[a] Loan limit upto Rs. 1,00,000/- : NIL
[b] Above Rs. 1, 00,000/- : 15%
Term Loans
[a] Loan limit upto Rs. 1,00,000/- : NIL
[b] Above Rs. 1, 00,000/- :
i. Tractor and heavy agri. Machinery: 10%*
ii. Other loans: 15%*
Note:
* For small / marginal farmers, agriculture labourers and other specified categories, no margin by
borrowers is required where subsidy is available under special development programmes like SGSY, etc.
* For borrowers mentioned above where subsidy is not available, 5% margin by borrower is required
(NABARD requirement may be borne in mind).
2. Norms for Security
Crop Loans/ Short Term Loans
[a] Upto Rs. 1, 00,000/- - D P Note
- Hypo of crops
[b] Above Rs. 1, 00,000/- - D P Note
- Hypo of crops
- Mortgage of land or Third party Guarantee, etc
Investment loans where moveable assets are created
[a] Upto the cost of economic unit (wherever applicable) or Rs. 1 lakh whichever is lower.
- D P Note
- Hypo of Assets
[b] For loans above Rs. 1 lakh - D P Note
- Hypo of assets
- Mortgage of land # or third party guarantee
# For loans above Rs. 2 lakhs, mortgage of land is to be created. However, sanctioning authority
on merit may waive mortgage of land if creating mortgage is not possible owing to genuine
difficulties for loan limit upto Rs 3 lakhs.
[c] For Agri Clinic – Agri business
• Upto Rs. 5 lakhs - D P Note
- Hypo Assets
• Above Rs. 5 lakhs - D P Note
- Hypo Assets
- Mortgage of land or third party guarantee
Investment loans where moveable assets are not created (e.g. loans for dug wells, land
development, etc)
[a] Loans upto Rs. 10,000/- - D P Note
[b] Loans above Rs. 10,000/- - D P Note
- Mortgage of land*
* Where there are genuine difficulties in creating mortgage/ charge on land, Regional Authorities
may authorize branches to take third party guarantee and other collaterals for limit upto Rs
1,00,000/-.
Note: In states, where legislation on the lines suggested by the Talwar Committee has been passed, a
simple declaration creating a charge on the land offered as security will be sufficient. In such cases,
mortgage of land may not be necessary.
Baroda Kisan Credit Card:
1) The purpose of BKCC is to provide adequate and timely credit for the comprehensive credit
requirement of farmers under single window concept for their cultivation and development as well
as consumption needs.
2) All farmers, registered share cropper‘s and tenant farmers cultivating crops for a period not less
than 5 years, individual tenant farmers and share croppers cultivating land on lease basis at least
for a period of 3 years are eligible for BKCC.
3) The limit will be by way of production line of credit for raising crops and 15% of crop production
expenses limit for farm maintenance & family maintenance to the extent of 15/25/35 % of the
crop production expenses with a ceiling of Rs.50000/- can be considered under BKCC. Short-term
working capital and farm produce marketing loan (max. Rs.10.00 Lac) are also considered with
specific limit.
4) Investment line of credit for farm development, infrastructure development etc. need for
personal loan up to Rs.1 lac is considered under BKCC.
5) A concession in rate of interest on investment line of credit at the rate of 0.25% and 0.50% can
be considered to agriculture borrowers who is dealing with us for a period of above 3 and upto 5
years (BKCC Silver card holder) and more than 5 years (BKCC Gold card holder) respectively with
good track record. No concession to new as well as existing borrowers having less than 3 years
dealing (BKCC Green card holder) with us. But this concession in rate of interest will not be
clubbed with any other concession including subvention.
6) Total limit under BKCC can be granted as per DLP of concerned authority.
7) For regular production line of credit, no margin to be fixed if it is on the basis of scale of
finance. On investment line of credit the margin is as per our individual scheme as prescribed and
it can be reduced to 10% by the sanctioning authority.
8) Credit balance under BKCC will fetch interest rate at Savings bank deposit.

9) The validity of the card is 5 years subject to renewal after 12 months. The cash withdrawal
facility is now extended by the issuing branch only.
10) The card will have 10 digit (6 digit alpha code of the branch and last four serial number of the
card), borrower‘s signature, signature of issuing branch head with specimen number.
11) Bank has introduces personal accident policy for BKCC holders and branch to ensure that all
BKCC holders are covered under the policy.
12) Personal accident insurance for Rs.50000/- to one borrower per account by The New India
Assurance Co.Ltd.
13) Crop insurance available for notified crops under Pradhan Mantri Fasal Bima Yojana(PMFBY).
Production Line of Credit:

Following requirements of farmers are to be taken into account while fixing Production Line of Credit
under BKCC scheme:
 Extending production loans for raising various crops based on scale of finance
 Other short term requirements like maintenance of tractor/farm implements, allied activities
like dairy, poultry, annual repairs, fuel, cost of feed, etc.
 Consumption needs
 Working capital for allied activities and non farm sector activities.
 Finance against storage receipts/produce marketing loans (against his own farm produce only)
subject to maximum of Rs.50/- lacs per farmer.
Investment Line of Credit:

 Extending credit facilities for horticulture crops, investment on farm developments such as
development of land/irrigation facility, purchase of tractor, farm machineries and equipments,
farm structures & buildings, draught animals/carts, milch cattle, transport vehicles, pre/post
harvesting processing equipments and practicing modern/hi-tech agriculture with need-based
project/farm infrastructures, plantation activities etc.
 Extending facilities for setting up units of allied activities like dairy, poultry, fisheries, piggery,
sericulture, etc. to supplement farm income/activities and also to ensure optimum utilisation of
available resources.
 Extending loans for off-farm activities/needs of the farmer like personal loans including
purchase of consumer durables, housing, subject to a maximum of Rs.1/- lac.
 Loans for redemption of loan availed by farmers from non-institutional lenders.
Eligibility:
All agriculturists with good track record of repayment or a fresh applicant having good reputation /
report are eligible for BKCC who are eligible for sanction of credit limit of Rs. 1000/- and above
irrespective of their period dealing with our branch. Recorded / registered share croppers and tenant
farmers who are cultivating crops for a period not less than five years in order to meet the production
credit needs are also eligible.
However the individual tenant farmers / share croppers cultivating land on oral lease basis who are
resident of the village at least for a period of three years continuously and cultivating lands and raising
crops for a reasonably long period but not less than three years could also be issued BKCC with a farm
credit limit up to Rs. 10000/- in general and in exceptional cases not exceeding Rs. 25000/-
Type of Facility:
 Production Line of Credit in the nature of revolving Cash Credit and would provide for any
number of withdrawals and repayments within the limit.
 Investment Line of Credit: Demand/ Term Loan
Assessment of Loan:
A. Production Line of Credit:

The same shall be fixed equal to the sum of:
a. Farmer‘s need for cultivation expenses based on scale of finance.
AND
b. Short term requirement like maintenance of tractor and farm implements/machineries not
exceeding 15% of the limit fixed for crop cultivation expenses in point (a) above,
AND
c. Working capital requirement for allied activities like dairy, poultry, etc. as well as non-farm sector
activities as may be assessed as per the need of projects being undertaken by him, subject to viability,
AND
d. Consumption needs, subject to the maximum of 15%/25%/35% of Production Line of Credit fixed for
sum of point (a) and (c) above, depending upon the category of borrower. However, the same should not
exceed Rs. 50,000/- per borrower.
B. Investment Line of Credit:

Quantum of finance for investment credit may be decided as per the needs expressed by the farmer for
various investment and other purposes, subject to following:
1. Farm income- 6 times of net annual income
Or
3 times of total annual farm receipts/ value of crops
Plus
Other income- 3 times of net anticipated annual income/ profit from allied activities/
salary income
Or
2. Value of Security- 75% of value of land mortgaged as collateral security And 100% of
value of other securities like assignment of LIC Policy (surrender value), pledge of KVPs/
NSCs/Bank‘s TDR/Gold Ornaments etc.
( 1 or, 2 whichever is lower).

Line of Credit / Notional limit under BKCC:
At present the crop loan component which is the production credit under BKCC is given as a Cash Credit
facility for a period of 5 years, which is subject to review every year. The limit available is computed on
the basis of total land holding of the farmer, cropping pattern adopted by him during a particular season
and approved scale of finance for the crops grown. Thus the limit available changes whenever there is a
change in any of the components mentioned above. It is observed that the farmers and branches are
generally averse to increase the limit due to the workload / cost involved in execution of fresh
documentation, preparation of fresh proposals etc. This is found to ultimately adversely affect the
increased off take and there by the growth in outstanding level of crop loans. This also ends up in
providing inadequate crop loan finance to farmers.
To overcome this problem, it has been decided to provide the facility of the Line of Credit / Notional
limit wherein the farmer‘s actual requirement worked out on the basis of cropping pattern and land area,
can be increased by maximum 50% at the time of sanction of the facility. Though this limit will be valid
for a 5 year period, the drawing power/eligible limit for each year shall be based on the area of
cultivation and scale of finance for the proposed cropping pattern for that year. This is also expected to
encourage the farmer to undertake improved cultivation practices and bring more farmers into our fold
due to the inbuilt advantage of hassle-free facility of enhancement of the limits.
Pradhan Mantri Fasal Bima Yojna:

Govt. of India has recently approved Pradhan Mantri Fasal Bima Yojna (PMFBY) which would replace the
existing schemes of National Agriculture Insurance Scheme (NAIS) & Modified National Agricultural
Insurance Schemes (MNAIS) from Kharif 2016. PMFBY will be available will be available to the farmers
at very low rates of premium which is maximum upto 1.5% for Rabi and 2% for Kharif (Food crops, pulses
and oilseeds) and upto 5% for Annual Horticulture/ Commercial Crops. This scheme would provide
insurance cover for all stages of the crop cycle including post-harvest risks in specified instances.
As the scheme is compulsory for loanee farmers availing Seasonal Agricultural Operational (SAO) loans/
Baroda Kisan Credit Card (BKCC) holders for the notified crops in notified areas, 100% coverage of the
loanee farmers is required to be done. This scheme is voluntary for non-loanee farmers, but there is a
prerequisite in the scheme that they should have an account to be eligible for coverage. The non-loanee
farmers are required to submit necessary documentary evidence of land records prevailing in the State.
 Coverage of risk - Prevented Sowing/ Planting Risks, Standing crop, Post-harvest losses, and
localized calamities
 Exclusion- Losses arising out of war and nuclear risks, malicious damage and other preventable
risks shall be excluded.
 Sum Insured/ Coverage Limit- Sum insured per hectare for both loanee and non-loanee farmers
will be same and not more than the Scale of Finance as decided by the District Level Technical
Committee (DLTC).
 Premium Rates –
S. N. Season Crops Max Insurance charges payable

by farmer (% of Sum Insured-
SI)
All food grains & oilseeds crops (all 2.0% of SI or Actuarial rate,
1 Kharif
Cereals, Millets, Pulses & oilseeds crops) whichever is less
All food grains & oilseeds crops (all 1.5% of SI or Actuarial rate,
2 Rabi
Cereals, Millets, Pulses & oilseeds crops) whichever is less
Kharif & Annual Commercial/ Annual Horticulture 5.0% of SI or Actuarial rate,
3
Rabi Crops whichever is less
Baroda Kisan Group Loan Scheme (Joint Liability Group):

1) A joint liability group is an informal group comprising 4 to 10 individuals coming together for the
purpose of availing bank loan either singly or through group mechanism, against mutual guarantees.
2) The JLG members are to engage in similar type of activities like crop production and must trust each
other.
3) The members should live in the same neighbourhoods or in the same village and must be from the
same socio economic background and environment.
4) The members should be engaged in agricultural activity for a continuous period of not less than 1
year in the area of operation of the branch.
5) The group member should not be a defaulter of any other formal financial institution.
6) The member to open an individual ‗No frill‖ account. However with mutual consent the group can open
and maintain SB account in the name of Group.
7) The JLG would prepare a credit plan for individual members and aggregate credit plan for the group
to be submitted to the bank.
8) The max. loan amount per member not to exceed Rs.1 lac and for group Rs. 10 lacs.
9) The credit need assessment of individual members will be based on the crop to be cultivated,
available land and capacity also. However this is only with the mutual consent of the members.
10) The credit facility to the JLG will be assessed by way of production / investment line of credit, as in
case of BKCC.
11) Personal accident insurance for Rs.50000/- to one borrower per account.
12) Crop insurance available for notified crops
AGRI-CLINICS & AGRI-BUSINESS CENTRE SCHEME

Agriclinics : Agriclinics are envisaged to provide expert services and advice to farmers on cropping
practices, technology dissemination, crop protection from pests & diseases, market trends and prices of
various crops in the markets and also clinical services for animal health etc. which would enhance
productivity of crops / animals.
Agribusiness Centres : Agribusiness Centres are envisaged to provide input supply, farm equipments on
hire and other services.
Objectives
 To supplement the efforts of government extension system
 To make available supplementary sources of input supply and services to needy farmers
 To provide gainful employment to agriculture graduates in new emerging areas in agricultural sector.

ELIGIBILITY: Graduates of agriculture, horticulture, animal husbandry, forestry, dairy, veterinary,
poultry farming, pisciculture and other allied activities.
Project cost and coverage :

•Either individually or jointly/group basis.
•Individual -max. Limit Rs.20 lacs
•Group - max . Limit.Rs.100 lacs.
•Group number - max. 5, out of which 1 may be a management graduate with qualification & experience.
MARGIN
Upto 5 lacs - no margin
Above 5 lacs - 15 %
Subsidy : 36 % (44% for SC/ST, women) of project cost

Repayment : 5 to 10 years with grace period of max 2 years.
PRIORITY SECTOR LOAN AGAINST GOLD ORNAMENTS & JEWELLERY
Purpose: Agriculture or other

Eligibility:
1. Applicant must be true owner of gold ornaments / jewellery/ Coins
2. Should be local resident
3. Must have a savings a/c
Max Loan limit : Rs 3.00 lacs, but it should be need based or advance value of gold or 75.00% of the
appraised value by the assayer whichever is lower among the three. Margin on silver is 50%.
Present Advance Value : At present, fixing the advance value of gold at ` 2018/- per gram for 24 carat
purity with a provision for reduction in valuation by ` 85/- per gram for every carat reduction. As
such the advance value per gram for of gold jewellery of 22 carat purity is fixed at Rs 1850/-.
(BCC/BR/108/217 dt.- 16.05.2016)
Facility: Working Capital (subject to annual review) or Demand Loan(not exceeding 12 months)
Period– Max. 12 months
Margin-As per scheme.
Assayers
1. to be identified by branch and approved by R.O.
2. to give min security deposit of Rs.5000/-
3. must be changed every 2years
4. will charge the fee for the assessment of gold
(Ref.BCC:BR:105:155 dt. 16.04.2013)
MODIFIED SCHEME FOR FINANCING TO FARMERS FOR PURCHASE OF FOUR WHEELER i.e.
Jeeps/SUVs/Station Wagon etc
Sr No. Parameter Norms

1. Type of Facility Term Loan
2. Purpose  For purchase of any new/used four wheeler
including Jeep, SUV, Station Wagon, Rural
Transport Vehicle etc. for using in their farm
management activities.
 Used vehicle should not be more than 3 years

old.
3. Eligibility/ Beneficiary Farmers including those engaged in Allied
activities having family income sufficient to
repay the loan.
If the main source of income of the farmer is from
land based activity ,farmers with minimum land holding of
4 acres perennially irrigated land or 8 acres of
seasonally irrigated land are eligible
In case the main source of income is from Allied
activities income certificate from Revenue authorities
/ IT returns etc to be obtained.
4. Age Minimum – 21 years
Maximum–up to 65 years as on the date of
availment of facility
5. Banking Relationship Existing as well as new
6. Maximum loan Amount New Vehicle : Rs.15.00 lac*.
Old Vehicle : Rs. 10.00 lac
1. Farm 4 times of net annual income
Income OR
2 times of total annual farm
receipts/value of crops,
whichever is lower
PLUS / OR
Other 3 times of net anticipated
income/income annual income/profit from
from allied economic activities/ allied
activities activities (existing and
and salary proposed to be undertaken)
income if any /salary income if any
Margin New vehicles : 15%
Used vehicle : 40%
Repayment New vehicles : 7 years
Second hand vehicles : 4 Years.
Classification of Sector of Agriculture advance
Advance
SCHEME FOR FINANCING TWO WHEELER ( MOTOR CYCLE)

 All existing and new farmers are eligible.
 Age minimum 21 years and maximum 65 years.
 Maximum amount 1 Lac.
 Margin 10% and repayment period 5 Years.
 Farm income 6 times of net annual income or 3 times of total farm receipt plus 3 times of
other income
FINANCE AGAINST WAREHOUSE / STORAGE RECEIPT:

Now a days, Agricultural Commodities market is emerging in a big way in the country and the growth has
been further propelled by the Futures Market now available as a result of setting up of the Commodities
Exchanges, namely MCX and NCDEX. Further, with the entry of Corporates in Agri business and greater
awareness amongst the farmers, the storing of Agri commodities for both preservation & better price
realisation has picked up.
Consequently, there has also been a spurt in the warehousing business, as also financing of these
commodities by the banks. With the institutional infrastructure in place, the potential for banks to
finance this market is huge.
Types of Warehouse/storage receipts eligible to be financed:
01. Warehouse Receipts issued by State/Central Warehouses upto the limits prescribed under the
Scheme.
02. Warehouse/Storage Receipts under tie up arrangement with Collateral Managers upto the limit
prescribed under the scheme.
03. Warehouse Receipts issued by private registered Warehouses approved by concerned Zonal Head
upto individual limits of Rs.50.00 lakhs per farmer.
04. Negotiable Warehouse Receipts issued by Warehouses approved by Warehousing Development and
Regulatory Authority (WDRA) upto the limits prescribed under the scheme.
(All the three types of Warehouse receipt at point no. 1, 2 or 3 may or may not be negotiable warehouse
receipt issued by warehouses approved by WDRA to issue negotiable Warehouse Receipts)
Eligibility: Individual farmers who have produced the farm produce in their own farms, Food grain
traders, Millers & Arthias who store agri produce stocks in the Warehouses.
Loan Amount:
For farmers: Maximum Rs.50.00 lakhs
For Others: Maximum Rs.5.00 crores,to be classified in priority sector subject to eligibility (However
for private Godowns approved by WDRA, the maximum loan amount of Rs.2.00 crores only be considered
by the Branches subject to the discretionary lending power of the sanctioning authority. For limit above
Rs.2.00 crores upto Rs.5.00 crores, activity clearance from the R. Head be obtained)
Margin: Minimum of 25%.

In case of tie up arrangement with Collateral Managers: 25% or as prescribed by Collateral Managers,
whichever is higher. (The margin should be increased if there is volatility of price for a particular
commodity).
Nature of Facility: Cash Credit (Pledge). In case of Farmers, Demand Loan.
Rate of Interest:
For individual farmers upto Rs.50.00 lakhs:One Year MCLR+Strategic Premium+1.00%. All Others: One
Year MCLR+Strategic Premium+1.00%..
Unified Processing charges: 50% of the applicable charges.

Commitment Charges: NIL
Other charges will be as per the extant guidelines
Tenor: Maximum 12 months.
In case of financing under tie up arrangement with Collateral Managers, as advised by them for
commodity to commodity but not more than 12 months. The proceeds shall be credited to the BKCC crop
loan account, wherever issued in case of financing to the farmers.
Security: Pledge of Warehouse Receipts.
(Ref.BCC/BR/105/357 DT-19-08-2013)
BARODA KISAN TATKAL LOAN SCHEME :
Purpose  An instant credit for farming community to meet the

emergent funds requirements for Agriculture purposes
such as purchase of livestock, farm
implements,storage/packing material, storage
structures/sheds, purchase of irrigation equipments etc
and for other purposes to tide over temporary difficulties.
 Domestic requirements for various religious ceremonies,
festivals, emergent medical expenses and other emergency
expenses etc.
Eligibility Individual Farmers/Joint borrowers who are existing

Baroda Kisan Card (BKCC) Holders.
Type of Loan Term Loan repayable in 3-5 years

Maximum Loan Limit may be fixed as under:
amount
BKCC Limit up to Maximum Tatkal Limit
Up to Rs.5.00 Lacs 50% of BKCC limit subject to

max of Rs.1.00 lacs
More than Rs.5 Lacs but up Rs.2.00 lacs
toRs.10.00 lacs
More than Rs.10 Lacs but up Rs.3.00 lacs

toRs.20.00 lacs
More than Rs.20 lacs Rs.5.00 lacs

The Tatkal Limit Sanctioned should be within the eligible
Investment line of credit in BKCC
Security  Existing security under BKCC to be extended.

 The existing norms of no collateral security up to Rs.1 lac to
be followed, if combined limit is within Rs.1 lac.
Repayment In monthly/quarterly/half yearly/yearly instalments

depending upon the income generation.
Rate of interest As per rates applicable to Direct Agriculture Advances from

time to time
Classification Direct Agriculture. Based on the purpose of loan or major
activity undertaken by the farmer, the accounts to be
opened under various schemes in FINACLE
.e.LA401,402,404,407,408,409,410 etc.
Scheme for Installation of Photo-voltaic Pumping System for Small Irrigation Projects
Objective:--
 To utilize the solar energy for water pumping and support irrigation schemes under Agriculture.
 To provide sustainable economic activity to farmers in non-electrified or under electrified rural
areas.
Eligibility: ---

 All persons/SHGs/JLGs/Small & Marginal Farmers engaged in cultivation of crops as owners of
land or permanent tenants or lease-holders (for a reasonably long period) non electrified or under
electrified rural areas..
 Possible water sources: Pits, pen dug wells, medium tube wells, doggies, tanks, farm ponds and
surface water from canals and rivers.
Nature of Facility: -- Term Loan
Project Cost: Project Cost as decided / approved by PAC of MNRE/NABARD. Ranges from Rs.308320
to Rs.767200 depending on the models (Model -1 to Model-IV)
Margin: - Minimum 60% including subsidy available from Central & State Govts.
Capital Subsidy
1) The Ministry of New & Renewable Energy under JNNSM programme provides subsidy for off grid
solar applications (solar Water pumping) @ 30% of capital cost.
2) Additional subsidy could be provided by the State Government.
3) It should be noted that the scheme is financially viable only with subsidy of 60%.Hence the additional
subsidy/margin contribution to be ensured from the state govt/beneficiary.
Repayment The loan will be repayable in - 10 - years with one year grace period. The beneficiary may
repay the loan installment with interest earlier than the period if he so desires.
Classification:--Priority Sector (Direct Agriculture)
Special Terms & Conditions

1. Ground water Development: It should be ensured that the ground water
development programmes are implemented in ―Safe‖ and ―Semi Critical‖ Blocks, and technical clearance
from the State Government Department is obtained before extending the credit facility.
Spacing: The minimum spacing norms specified by the concerned department of State Government are
to be maintained between two wells.
2. Minimum acreage and sale of water: It is necessary that the beneficiary have the following
minimum area of land to be brought under irrigation to ensure viability of investments and repayment of
loans in the prescribed period.
Type of Structure Benefiting area (in ha)
(a) Dugwell 1.00
(b) Bore well 1.60
(c) Shallow Tube well 2.00
If the beneficiary‘s own irrigated area is less than the area which can be irrigated by well/bore well, the
beneficiary can sell surplus water to the neighboring farms. The income from sale of water, if
guaranteed, may also be reckoned for the purpose of viability of investments up to a maximum of 50% of
loan repayment installment.
3. Selection and Installation of Pump sets (a) It should be ensured that the SPV financed under the
scheme are supplied by the reputed dealers.
(b) In case of second hand pump sets financed under the scheme, if any, Bank‘s technical officer should
certify that the useful balance serviceable life of the second hand pump set is adequate to cover the
repayment period of the loan for pump set.
(c) Wherever loan is advanced for replacement of existing pump set by new pump set, it should be
ensured that there is no change in the HP of the pump set.
(d) The spacing criteria as stipulated in 2 above are adhered to while financing for pump sets as well.
4. After Sales Service
Bank shall ensure that adequate after sales services and repair facilities are provided by the
manufacturers/dealers installing the SPV pump set on beneficiaries well and that such service is
provided free of charge during the first five years of installation.
5. Wherever subsidy is available under any programme of the State/Central Government or any other
subsidy scheme, the Bank shall avail refinance net of subsidy.
6. While claiming refinance from NABARD, the bank may furnish blockwise details of different units
financed.
The scheme is financially viable only with a minimum subsidy of 60%.Hence it must be ensured that
minimum subsidy+margin is 60%.The subsidy rate may have to be higher depending upon the cropping
patterns and size of land holding.
(Ref: - BCC: BR: 104/338 dated 28th September 2012)
BARODA KISAN RUPAY CARD (BKRC):

Baroda Kisan RuPay Card is launched to avail hassle free banking facilities to farmers who avail
production credit under Baroda Kisan Credit Card from our Bank. To meet the requirements of BKCC
customers to use ADC (alternate delivery channels) like ATMs for cash withdrawal and also POS at
merchant outlets for purchase of Agriculture Inputs such as seeds, fertilizers and pesticides etc. This
will ensure availability of funds 24*7 to farmers any time as per their needs, without visiting the
branches.
Profile of Baroda RuPay Card:

The Card is RuPay enabled and is linked to BKCC account (scheme CC-003 only) to be used at our Bank‘s
ATM network and NFS member ATMs in India. Card can also be used at selected RuPay enabled POS
outlets. However, at present card can be used at ATMs only. This card can be operated through PIN at
ATMs and POS.
Withdrawal through Baroda Kisan RuPay Card is restricted up to Drawing Power within the overall
operating limit as per the extant guidelines applicable under our BKCC scheme.
Eligibility:
 As per the directives of Government of India/Ministry of Finance (MoF) the BKRCs should
be issued to all standard BKCC holders .
 Issuance of BKRC is compulsorily in all fresh BKCC accounts
 All BKCC holders should be requested to avail the facility by explaining about the
advantages of BKRC. It should be highlighted that the card has no issuance charges and
also the added advantage of personal accident insurance cover of Rs.1.00 lac,offered by
Rupay.(Ref.BCC/BR/107/465 Dt.18.09.2015)
Baroda Kisan Rupay card is not to be issued in following BKCC accounts.

 In case the account becomes NPA;
 In case there is overdue amount in the account;
 If the account is overdue for review;
 If documents have expired or LAD is due.
If any above irregularities are observed, freeze the ―Debit‖ in the account through Finacle menu option
‗afsm‘.
The withdrawal by Baroda Kisan RuPay Card is restricted to the Drawing Power mentioned in finacle
system. As per the Line of Credit(LOC) under our BKCC, sanctioned limit is based on 150% of first year‘s
cultivation expenses.
Correct Drawing power (DP) pertaining to current year only is fed in the finacle system, to avoid any
excess withdrawal beyond the permitted DP, before issuance of Baroda Kisan RuPay Card to the
borrowes.
Waiver /reduction in charges applicable to Baroda Kisan RuPay Card and USP are of our RuPay Card:
Annual Fee: NIL for life time
Transaction charges for use of ATMs of NFS member banks:

Rs 16+service tax per cash withdrawal
Rs 6+service tax for per each non financial transaction
No of transactions permitted at ATM for cash Withdrawal per day: four
ATM cash Withdrawal Limit per day (at BOB ATM): Rs 25000/-per day Max Rs 15000/- per transaction
(Subject to balance available in account).
Cash withdrawal from other bank‘s ATMs: Max Rs 10000/- per transaction subject to maximum of Rs
25000/- per day (Subject to balance available in account).
(Ref.BCC: BR: 104/380 Date: Ist November, 2012.&BCC: BR: 105/41 Date: 4th February 2013)
Salient features of the Rupay Insurance Programme are as under:

1) All BKRC holders are eligible for insurance cover under this programme.
2) Insurance cover of Rs.1 lac per card to Baroda Kisan RuPay Card holders
(accidental death and permanent disablement only) is available.
3) The insurance premium is to be borne by NPCI.
4) This insurance programme will be an additional insurance cover over any existing
insurance cover, viz., free Personal Accident Insurance Scheme (PAIS) cover upto
Rs.50000/- for BKCC holders in our Bank by The New India Assurance Co .Ltd.
Flow of Credit to Women

RBI has advised all Public Sector Banks to earmark 5% of their Net Bank Credit (NBC) for lending to
women
We have introduced various measures to ensure flow of credit to women, some of which are as under:
a) In our Bank‘s Education Loan scheme, 0.50% concession in rate of interest is granted to girl students.
b) Our Bank is having tie up arrangement with Bhartiya Yuva Shakti Trust for financing entrepreneurs
where preference is given to women beneficiaries.
c) Preference is also given to women directly involved in Small Enterprises especially under Government
sponsored schemes.
d) Special emphasis is given in credit linkage of Women Self Help Groups. We have set up two mobile
Microfinance loan processing centre exclusively for processing and disposal of loan application of Women
Self Groups, in the state of UP.
e) Special Training programmes for women are conducted in our Baroda Swarojgar Vikas Sansthan
(RSETIs) and preference is given to them for credit linkage. One of our RSETI (Ajmer) is exclusively
dedicated for training women beneficiaries to take up self employment ventures through bank finance.
New Farmer Campaign – „JODEN KISAN - KHARIF

Our Bank has commenced ―JODEN Kisan-Kharif‖campaign from 1st June ,2016 from 01.06.2016 to
31.07.2016 coincides with Kharif season.
The target is to add 1.50 lac new farmers during 2 months campaign
Dispensing with „No Due Certificate‟ for Agri. Loan applications

For all loan amounts up to Rs. 1 lac-
Self Declaration/Affidavit by the applicant
For all loan amounts more than Rs.1 lacand up to Rs 5 lacs
-Credit history check/obtaining credit reportfrom credit information companies likeCIBIL/
Equifax/Experian/Highmark etcwith whom Bank has/will tie-up.
For loans above Rs.5 lacs
In addition to credit history check asmentioned above, information search by

writing to all other Banks operating in thecentre where our branch is functioning
and the applicant‘s residence/village, withan auto deadline (Maximum 7 days).
The branch should send the letter byRegd. Po
BCC:BR:107/74 16.02.2015
Agriculture Marketting Infrastructure (AMI) Scheme
Govt. of India has now introduced Agri Marketing Infrastructure (AMI) scheme by merging the
erstwhile Grameen Bhandaran Yojana (GBY) and Scheme for Development / Strengthening of
Agricultural Marketing Infrastructure, Grading and Standardization (AMIGS).
The AMI Scheme envisages back-ended capital subsidy for credit linked
investment in eligible storage and marketing infrastructure projects. The eligible
subsidy is 25% or 33.33% of the capital cost depending upon the area and
category of beneficiary
NABARD will release subsidy under the scheme to all the institutions which
are eligible for NABARD Refinance and to such other institutions GoI may
approve for the purpose
CONTRACT FARMING
Definition: Cultivation of crops by the farmers under a buyback arrangement with an agency engaged in
trading and/or processing.
Types:
1. Procurement contract
2. Partial contract
3. Total contract
Advantages for farmers :

1. Even Small farmers can grow high value crops
2. Can avail benefit of high tech support
3. Less production credit will require
4. Least post harvest loss
5. Price & Marketing risks are minimised
Advantages to Firms :
1. Can get produce as per specific requirement
2. Assured and uninterrupted supply
3. Time saving
4. Less marketing investments
Advantages for Banks :

1. Better recovery
2. Cross selling of products
3. Deposits from farmers
STRATEGIES TO AUGMENT AGRICULTURE PORTFOLIO:

 To increase Crop loans by financing to new as well as existing finance by assessing as per latest scale
of finance and also offering Line of credit / Notional Limit.
 Financing agri. term loan mainly farm machineries like Four-wheelers to farmers, Combined
harvester/ power tiller, drip /sprinkler irrigation sets, tractor, horticulture & plantation crops.
 Direct agri. finance to NRIs upto Rs.5.00 lac on the basis of Power of Attorney
 Take-over of agri. Advances upto Rs.5.00 lac falling under BMs Power.
 Identifying thrust branches for Agri. financing
 More SHG Linkages as our Bank permits to go to 1:10 ratio of group corpus.
 Finance to Agri-clinics & Agri-Business Centres
 Finance under comprehensive scheme against Warehouse receipt.
 Finance to Joint Liability Groups (JLGs)
 Financing production and investment requirements for allied activities.
 Loans to distressed farmers indebted to non-institutional lenders
 Finance against gold ornaments/jewellaries.
SELF HELP GROUPS
Micro-credits are small loans offered to poor people to finance small income-generating activities.
Generally, these people have no access to normal banking services.
Micro-finance is the provision of financial support (not only micro-loans, but also micro- insurance,
savings and guarantees) - to these people.
Micro-finance institutions have experienced a backlash in recent years, not only because of the economic
crisis. There are people who feel MFIs have transformed over the years into larger financial institutions
and have lost sight of their social mission. High interest rates, in particular, have also come under fire.
Definition
The Self-Help Groups (SHGs) are voluntary homogeneous association of poor people formed to attain a
collective goal. People who are homogeneous with respect to social background, heritage, caste or
traditional occupations come together for a common cause to raise and manage resources for the benefit
of group members. The size of the group ideally should be between 10 and 20 if there is more than 20
members then it will attract registration process.
Viability of Self Help Groups

Members should be resident of the area and be homogenous. Homogeneity can be in terms of caste,
occupation, farm size, sex or income level. There should be regular meeting, proper maintenance of
records, active participation of all members, conflicts management system etc.
Financing Of Self Help Groups

Satisfactory internal savings and credit activity for at least 6 months and/or banking relationship
through SB account of 6 months.
The purpose of the loan should be left to the common wisdom of the group. It is advisable that the
group prepares a credit plan for its members and an aggregate of that is submitted to the bank.
Rate of interest will be applicable as prescribed by the bank from time to time. The SHG would be free
to prescribe appropriate repayment period and terms for loans to members as determined by the group.
NABARD provides 100% refinance on loan granted to SHG
What are the Books maintained by SHGs ?
1. Register of Members.
2. Minutes Book - containing rules & regulations also.
3. Saving and loan Register.
4. Savings and loan passbooks.
5. Cash book
6. Income and expenditure register.
Major functions of SHGs :
1. Savings and Thrift:- "Savings first - Credit later" should be the motto of SHGs.
2. Internal lending :- The purpose, amount, rate of interest, schedule of repayment etc. are decided by
the group it self. If demand is more than the funds available, the group decides whether to give loan
to a particular member and how much to give.
3. Discussing Problem :- The members, during meetings discuss their problems and try to find solutions
for the same.
Procedure for opening an S.B. account of SHG with the Bank:

Once resolution is being finalized and group starts functioning, it needs to have a Savings Bank A/c,
mainly to facilitate various activities / transactions. Savings Bank A/c in the name of SHG could be
opened after obtaining from the group the following documents:
Resolution from the SHG: The SHG has to pass a resolution in the group meeting, signed by all
members, indicating their decision to open SB A/c with the bank branch. This resolution should be filed
with the bank.
Copy of the rules and regulations of the SHG: This is not a must. If the group has not formulated any
such rules or regulations, loans can be sanctioned without them. A savings bank account passbook may be
issued to the SHG. This should be in the name of the SHG and not in the name of any individual/s. The
title of SB a/c of SHG can be any name decided by the group members, not necessary to have word of
Village / Mohalla etc.
Sometimes, it is being seen that resolution of SHG itself contains a para to open the SB a/c of the SHG
in a particular bank branch, then separate resolution in this regard need not required.
Authorisation from the SHG (Operating Instructions): The SHG should authorise at least three
members, any two of whom, to jointly operate upon their account.
S.B. A/c application form duly filled-in: The resolution along with the filled-in application form duly
introduced by the promoter / facilitator may be filed with the bank branch.
KYC norms: The members who are authorized to operate the SB a/c should provide photo Identity proof
as per KYC norms
Processes for Credit-linkage of SHG by the Bank & repayment of loans:

Soon after an SHG is formed and one or two meetings held where the savings are collected, a savings
bank account can be opened in the name of the SHG. The following steps will explain to you how this can
be done.
Step 1 – Opening of S/B Account for the SHG

SB A/c in the name of SHG could be opened after obtaining from the group the following documents:
Resolution from the SHG:

The SHG has to pass a resolution in the group meeting, signed by all members, indicating their decision
to open SB A/c with the bank. This resolution should be filed with the bank.
Authorisation from the SHG:
The SHG should authorise at least three members, any two of whom, to jointly operate upon their
account. The resolution along with the filled in application form duly introduced by the promoter may be
filed with the bank branch.
Copy of the rules and regulations of the SHG:
This is not a must. If the group has not formulated any such rules or regulations, loans can be sanctioned
without them. A savings bank account passbook may be issued to the SHG. This should be in the name of
the SHG and not in the name of any individual/s.
Step 2 – Conduct of internal lending by the SHG

After saving for a minimum period of 2 to 3 months, the common savings fund should be used by the
SHG for lending to its own members. The purpose, terms and conditions for lending to its members, rate
of interest etc., may be decided by the group through discussions during its meeting. Please remember
that interest per month is better understood in villages, than annual interest.
Step 3 – Assessment of SHGs

We need to know whether the SHG has been functioning well. We need this information as a banker,
before deciding on extending credit facilities to the SHG. A check list has been formulated by the
NABARD to help us to assess each SHG in a simple, but effective manner.
Step 4 – Sanction of Credit Facility to the SHG

The loan is always sanctioned and issued in the name of the group. The amount of loan to the SHGs can
be to the tune of 1 to 4 times of its savings, but our Bank has adopted 1 to 10 times of their corpus, with
no ceiling of amount (JMG-Rs.1.50 Lac, MMG II-Rs.2.50 Lac & MMG III- Rs.5.00 lac only).
Corpus / savings of the group includes following:
-Group‘s balance in the SB A/c.

-Amount held as cash with the authorised persons.
-Amount internally lent amongst the members.
-Amount received as interest on the loans.
-Any other contributions received by the group like grants, donation, etc.
Loan may be granted by the SHG for various purposes to its members. The bank does not decide the
purposes for which the SHG gives loans to its members. The purpose can be emergency needs like illness
in the family, marriage, etc. or buying of assets for income generation acquisition of assets. The group
will discuss and decide about the purpose for which loans are to be given to its individual members by
the SHG.
Step 5 – Repayment of loan by the SHG

A repayment schedule is drawn up with the SHG, and the loan is to be repaid regularly. Small and
frequent instalments will be better than large instalments covering a long period. The group using their
collective authority discourages defaults. Every member is made to realise that the money belongs not
only to him, but also to the other members of the Group.
The group members are collectively responsible for the repayment of loans to the bank. It has been the
experience of bankers who lend to SHGs that the repayments from SHGs are far better when compared
to individual accounts.
Advantages to the banks for banking with SHGs are following:
 Transaction costs are reduced: Since, for 10-20 member groups, only one SB A/c is required, so it
reduces operating cost drastically.
 Increase in the deposit base: Though the amounts are very small in SHG a/c, it pays to have such
small savings with us but at the same time we should also think that those amounts remain with us at
very cheaper interest rate.
 Very little cost for appraisal and monitoring of the loan: Social control or, peer pressure of group
members on the borrowing member is an effective means of control over both proper utilisation and
repayment of loan amount. Hence, bank needs less monitoring as far as SHG loan a/c is concerned.
 Increase in the social base in rural area: Through banking with the SHGs, branches get social
recognition and command goodwill & trust of people. This will also help in developing the business with
the development of the area / village.
 Opportunity of cross-selling: Due to improvement in the living standard of the group over a period of
time, bank gets the opportunity of cross-selling of its products.
 Financial Services at door steps
 NPA Reducing
 Social Agenda / Corporate Social Responsibility
 No subsidy Dependence Syndrome
JANASHREE BIMA YOJANA (Providing Insurance Cover to all women SHGs that are credit linked to
Banks):
1. Objective: The object of this scheme is to provide life insurance protection to the rural and
urban poor persons living below poverty line and marginally above poverty line.
2. Eligibility: Members of the women SHGs credit linked by Bank and between 18 to 59 years of age.
3. Benefits : The benefits under the scheme are as below:
a) Natural Death : Rs.30000/-
b) Accidental Benefits :
S.N. Type of Loss Amount of coverage

(Rs.)
1 Life 75000

2 Permanent total disability due to accident 75000
3 Loss of 2 eyes or 2 limbs OR one eye and one limb 75000
in an accident
4 Loss of one eye or one limb in an accident 37500
c) Scholarship to children of insured members :

Scholarship of Rs.600/ per half year per child will be paid for maximum 2 children studying in 9 th to 12th
standards for maximum period of 4 years as an add on benefit under ‗Shiksha Sahyog Yojana‘.
4. Premium:
Rs.200/- per women SHG member per annum will be shared as under:
Rs.100/- to be paid by the member,
Rs.100/ will be born out of Social security Fund of LIC of India & will be paid directly by the fund.
GUIDELINES FOR PRIORITY SECTOR CLASSIFICATION:
The salient features of the guidelines are as under:-

(i) Categories of the priority sector: Medium Enterprises, Social Infrastructure and Renewable Energy
will form part of priority sector, in addition to the existing categories.
(ii) Agriculture: The distinction between direct and indirect agriculture is dispensed with.
(iii) Small and Marginal Farmers: A target of 8 percent of ANBC or Credit Equivalent Amount of Off-
Balance Sheet Exposure, whichever is higher, has been prescribed for Small and Marginal Farmers within
agriculture, to be achieved in a phased manner i.e., 7 percent by March 2016 and 8 percent by March
2017
(iv) Micro Enterprises: A target of 7.5 percent of ANBC or Credit Equivalent Amount of Off-Balance
Sheet Exposure, whichever is higher, has been prescribed for Micro Enterprises, to be achieved in a
phased manner i.e. 7 percent by March 2016 and 7.5 percent by March 2017.
(v) There is no change in the target of 10 percent of ANBC or Credit Equivalent Amount of Off-Balance
Sheet Exposure, whichever is higher, for Weaker Sections.
(vi) Target for Foreign Banks: Foreign Banks with 20 branches and above already have priority sector
targets and sub-targets for Agriculture and Weaker Sections, which are to be achieved by March 31,
2018 as per the action plans submitted by them and approved by RBI.
The sub-targets for Small and Marginal Farmers and Micro Enterprises would be made applicable post
2018 after a review in 2017. Foreign banks with less than 20 branches will move to Total Priority Sector
Target of 40 percent of ANBC or Credit Equivalent Amount of Off-Balance Sheet Exposure, whichever
is higher, on par with other banks by 2019-20, and the sub-targets for these banks, if to be made
applicable post 2020, would be decided in due course.
(vii) Bank loans to food and agro processing units will form part of Agriculture.
(viii) Export credit: Export credit upto 32 percent of ANBC or Credit Equivalent Amount of Off-Balance
Sheet Exposure, whichever is higher, will be eligible as part of priority sector for foreign banks with
less than 20 branches. For other banks, the incremental export credit over corresponding date of the
preceding year will be reckoned upto 2 percent of ANBC or Credit Equivalent Amount of Off-Balance
Sheet Exposure, whichever is higher.

(ix) The loan limits for housing loans and MFI loans qualifying under priority sector have been revised.
(x) The priority sector non-achievement will be assessed on quarterly average basis at the end of the
respective year from 2016-17 onwards, instead of annual basis as at present.
Target for the Priority sector Lending

Priority Sector credit should be minimum 40 % for Domestic commercial banks / Foreign banks with 20
and above branches ( to be achieved by 2018) & 40 % for Foreign banks with less than 20 branches
,(by2020 in phase manner) of their Adjusted Net Bank Credit (ANBC) or credit equivalent amount of
Off-Balance sheet exposure whichever is higher of previous financial years (as on 31st March).
Adjusted Net Bank Credit (ANBC):
For the purpose of priority sector lending, ANBC denotes the outstanding Bank Credit in India minus
bills rediscounted with RBI and other approved Financial Institutions plus permitted non SLR
investments in Held to Maturity (HTM) category plus outstanding deposit under RIDF and other eligible
funds with NABARD, NHB and SIDBI on account of shortfall plus outstanding PSLCs minus Eligible
amounts for exemption for issuance of long term bonds for infrastructure and affordable housing minus
eligible advance extended in India against incremental FCNR/NRE accounts qualifying for exemption for
CRR/SLR requirements.
Different Components of P/S Lending
The following categories of advances as mentioned below would be included in the Priority Sector
Lending.
1. Agriculture.
2. Micro, Small and Medium Enterprises .
3. Educational Loans
4. Housing Loans
5. Export Credit
6. Social Infrastructure
7. Renewable Energy
8. Others
Within the overall main lending target of 40 per cent of Adjusted Net Bank Credit (ANBC) or equivalent
amount of Off-Balance sheet exposure, it should be ensured that:
Total agriculture :--

18 percent of ANBC or credit equivalent amount of Off-Balance Sheet Exposure, whichever is higher.
Agriculture
Farm Credit
A. Loans to individual farmers [including Self Help Groups (SHGs) or Joint Liability Groups (JLGs), i.e.
groups of individual farmers, provided banks maintain disaggregated data of such loans], directly

engaged in Agriculture and Allied Activities, viz., dairy, fishery, animal husbandry, poultry, bee-eeping
and sericulture. This will include:
(i) Crop loans to farmers, which will include traditional/non-traditional plantations and horticulture, and,
loans for allied activities.
(ii) Medium and long-term loans to farmers for agriculture and allied activities (e.g. purchase of
agricultural implements and machinery, loans for irrigation and other developmental activities
undertaken in the farm, and developmental loans for allied activities.)
(iii) Loans to farmers for pre and post-harvest activities, viz., spraying, weeding, harvesting, sorting,
grading and transporting of their own farm produce.
(iv) Loans to farmers up to Rs.50 lakh against pledge/hypothecation of agricultural produce (including
warehouse receipts) for a period not exceeding 12 months.
(v) Loans to distressed farmers indebted to non-institutional lenders.
(vi) Loans to farmers under the Kisan Credit Card Scheme.
(vii) Loans to small and marginal farmers for purchase of land for agricultural purposes
B. Loans to corporate farmers, farmers' producer organizations/companies of individual farmers,
partnership firms and co-operatives of farmers directly engaged in Agriculture and Allied Activities,
viz., dairy, fishery, animal husbandry, poultry, bee-keeping and sericulture up to an aggregate limit of `2
crore per borrower. This will include:
(i) Crop loans to farmers which will include traditional/non-traditional plantations and horticulture, and,
loans for allied activities.
(ii) Medium and long-term loans to farmers for agriculture and allied activities (e.g. purchase of
agricultural implements and machinery, loans for irrigation and other developmental activities
undertaken in the farm, and developmental loans for allied activities.)
(iii) Loans to farmers for pre and post-harvest activities, viz., spraying, weeding, harvesting, sorting,
grading and transporting of their own farm produce.
(iv) Loans up to Rs.50 lakh against pledge/hypothecation of agricultural produce (including warehouse
receipts) for a period not exceeding 12 months.Bank loans to Primary Agricultural Credit Societies
(PACS), Farmers‘ Service Societies
Agri Infrastructure
(1)Loan for warehouse,godown,cold storage.
(2)Loann for conservation and watershed.
(3)Loan for plant tissue culture, seed production,bio-fertiliser for 100 crore per borrower.
Ancilliary
(i) Loan for Food and Agro processing, Rs 100 crore per borrower.
(ii) Loans for setting up of Agriclinics and Agribusiness Centres.
(iii) Loans up to Rs. 5 crore to cooperative societies of farmers for disposing of the produce of
members.
(iv) Loans to PACS,FSS, LAMPS for onlending.
Small and Marginal Farmers:

8% of ANBC has been fixed for small and marginal farmers. Small and marginal farmers will include
(i)Farmers with land holding upto 1 hectare are marginal farmers, and above one and upto two hectares
will be small farmers.
(ii)Loan to landless agri-labourers, tenant and oral lease and loan to SHG and JLG.
(iii) Loan to farmer producer companies and co-operative of farmers directly engaged in agri and allied
activities where membership of marginal and small farmers are not less than 75 % and whose land
holding is also not less than 75% of total land holding.
Micro , Small Enterprises and Medium enterprises

(i) Target for Micro is 7.5% of ANBC in phased manner, 7% by 2016 and 7.5% by2017.
particulars In case of Mfg. sector, original In case of Service sector(Loan upto Rs.1.00
investment in P & M cr), original investment in Equipments
Micro Enterprises Upto Rs.25 lacs Upto Rs.10 lacs
Small Enterprises Above Rs.25 lacs and upto Rs.500 lacs Above Rs.10 lacs and upto Rs.200 lacs
Medium Above Rs.500 lacs and upto Rs.1000 Above Rs.200 lacs and upto Rs.500 lacs
Enterprises lacs
Education Loan –
Loans to individuals for educational purposes including vocational courses upto Rs.10 lakh irrespective of
the sanctioned amount.
Housing Loans –
(i) Loans to individuals up to Rs.28 lakh with overall cost 35 Lacs in metropolitan centres with population
above ten lakh and Rs.20 with overall cost 25 lakh in other centres for purchase/construction of a
dwelling unit per family excluding loans sanctioned to bank‘s own employees.
(ii) Loans for repairs to the damaged dwelling units of families up to Rs.2 lakh in rural and semi- urban
(iii) Bank loans to any governmental agency for construction of dwelling units or for slum clearance and
rehabilitation of slum dwellers subject to a ceiling of Rs. 10 lakh per dwelling unit.
Export Credit
Domestic banks Foreign banks with 20 Foreign banks with

branches and above less than 20 branches

Incremental export credit Incremental export credit Export credit will be
over over corresponding date of allowed up to 32 percent of
corresponding date of the the preceding year, up to 2 ANBC or Credit Equivalent
preceding year, up to 2 percent of ANBC or Amount of Off- Balance
percent of ANBC or Credit Credit Equivalent Amount of Sheet Exposure, whichever
Equivalent Amount of Off- Off- Balance Sheet is higher.
Balance Sheet Exposure, whichever
Exposure, whichever is is higher, effective from
higher, effective from April 1, 2017 (As per their
April 1, 2015 subject to a approved plans, foreign
sanctioned limit of `25 banks with 20 branches and
crore per borrower to above are allowed to count
units having turnover of up certain percentage of
to `100 crore. export credit limit as
priority sector till March
2016).
Social infrastructure
Loan upto 5 Crore per borrower for investing in school,health care facilities,drinking water,sanitation in
Tier II to Tier VI centres.
Renewable Energy
(i)Loan upto 15 crore per borrower for solar basis power generators,bio-mas based generators,windmills
and hydel plants.
(ii)For individual hoseholds-Rs10 lacs per borrower.
Others
 Loans, not exceeding Rs 50,000 per borrower provided directly by banks to individuals and their
SHG/JLG, Overdrafts, up to Rs 50,000 (per account), granted against 'no-frills' / basic banking /
savings accounts provided the borrower‘s household annual income in rural areas does not exceed Rs
100,000/- and for non-rural areas it should not exceed Rs 1,60,000/-.
 Loans to distressed persons not exceeding Rs 50,000 per borrower to prepay their debt to non-
institutional lenders.
 Loans to distressed persons to repay debt to non-institutional lender upto 1 lac.
 Loans sanctioned to State Sponsored Organisations for SC/ST for the specific purpose of purchase
and supply of inputs to and/or the marketing of the outputs of the beneficiaries of these
organisations.
 Overdrafts, up to Rs. 50,000 (per account), granted against basic banking / savings accounts
provided the borrowers household annual income in rural areas does not exceed Rs. 100,000/-and for
non-rural areas it should not exceed Rs. 1,60,000/-.
Weaker section:
In order to ensure proper attention in the matter of allocation of credit to following preferred sector,
(known as WEAKER SECTION as per the recommendations of Shri Krishnaswami Committee) RBI has
stipulated that 25 % of Priority Sector advances i.e. 10 % of ANBC should go to these weaker sections
beneficiaries.
Following types of finance are included under Weaker Section finance:
1. Small and Marginal Farmers: Farmers with landholding of up to 1 hectare is considered as Marginal
Farmers. Farmers with a landholding of more than 1 hectare but less than 2 hectares are considered
as Small Farmers. For the purpose of priority sector loans ‗small and marginal farmers‘ include
landless agricultural labourers, tenant farmers, oral lessees and share-croppers, whose share of
landholding is within above limits prescribed for ―Small and Marginal Farmer‖.
2. Artisans, village and Cottage industries where individual credit requirement does not exceed
Rs.100000/-.
3. Beneficiaries of National Rural Livelihood Mission (NRLM); Natioanl Urban Livelihood Mission
(NULM), Scheme for Liberation and Rehabilitation of Manual Scavengers (SRMS),
4. Beneficiaries of (DRI) Differential Rate of Interest etc.
5. Advances to SC/ST beneficiaries.
6. Advance to Self Help Groups,
7. Loans to distress farmers indebted to non-institutional lenders,
8. Loans to distressed persons other than farmers not exceeding Rs 100,000 per borrower to prepay
their debt to non-institutional lenders;
9. Loans to individual women beneficiaries upto Rs 1 00,000 per borrower;
10. Person with disabilities
11. Overdraft of Rs. 5000/- under PMJDY provided Borrower‘s household income does not exceed Rs. 1
lac in rural areas and Rs.1.60 lacs for non rural areas.
12. Mminority communities as may be notified by Government of India from time to time.
Following will be also part of PS Classifacation

1Investment by banks in securatised assets.
2.Tranfer of assets through direct assignment/outright purchase.
3.Inter Bank participation certificate on risk sharing basis
4.Bank Loan to MFI for onward lending.
Incase of non-achievement of target bank will have to invest in RIDF.
FARMERS‟ CLUB PROGRAMME
Objectives:
Farmers Clubs have been organised by our bank in the Service Area Villages with the sole objective of
improving the recovery climate for rural lending and creating better awareness about loan and deposit
products with the ultimate aim of building a Rural Credit Portfolio on a sound scale.Farmers‘ Club are
intended to basically propagate the following five principles of ―Development through Credit‖.
a. Credit must be used in accordance with the most suitable methods of science and technology.
b. The terms and conditions of credit must be fully respected.
c. Work must be done with skill so as to increase production and productivity.
d. A part of the additional income created by credit, must be saved.
e. Loan installments must be repaid in time and regularly so as to recycle credit.
Benefits to the Branch :

 The formation of Farmers‘ Club lead to better Banker-Borrower relationship in the area.
 Mobilisation of deposits.
 Increase in the credit flow and diversification of lending.
 Generation of new business avenues.
 Increase in loan recovery rate and decline in non-performing assets.
 Reduction in transaction costs of financial institutions/Banks.
 Socio Economic Development of the village.
 A win-win situation both for the Banker and the borrower.
The Farmers‘ Club has also been instrumental in certain social welfare measures like arranging free eye
check-up camp. Animal Health Care Camp, Mass vaccination camp, community works like roads, check-
dams, afforestation etc.
Set Up of the Farmers‟ Club:

 The Farmers‘ Club is an informal forum in the villages.
 It can be promoted in a village/cluster of villages, generally in the Operational Area of a Bank.
 Club should have minimum of -10- members, no upper limit in the membership is envisaged.
 Every Club would have two office bearers - One ‗Chief Coordinator‘ and the other ‗Associate
Coordinator‘.
 The office bearers would be elected by Club Members on a democratic basis for a term of two years.
 The office bearers should be residents of the area of the operation of the club. No Bank/NGO
representative can be an office bearer of the club.
 Bank branch can promote the clubs directly or engage Farmers‘ Club promoting agencies like Krishi
Vigyan Kendras (KVKs), Agriculture Universities, NGOs, Corporates, etc.
Annual Maintenance Expenses:

 NABARD assistance to all agencies will uniformly be @Rs.10000/- per annum for a period of 3
years. The assistance will be towards meeting the following minimum and mandatory expenses:
 Formation & maintenance expenses: Rs. 2000/-
 Awareness / Orientation meet at base level : Rs. 5000/-
 Meet with experts programme (2 programmes in a year) : Rs. 3000/-
 Total : Rs. 10000/-
 Assistance exceeding Rs. 10000/- may be met by the sponsoring agencies.
 NABARD will release assistance of Rs. 10000/- in two instalments (50% by way of release in advance
and the remaining 50% by way of reimbursement)
Developmental activities that can be taken up by Farmers Clubs:
Meet and Match Programme
Spot and Support Programme
Women Livelihood Development Programme
Leadership Development Programme
Incentive Scheme to Farmers Clubs:

# State Level Award Appreciation Certificates
1 Rs.1500/- Cash Award for highest 1. Certificate of commendation.
ranking three clubs. 2. Certificate of Merit.
3. Certificate of successful Launch.
2 Financial Support for field visits @
Rs.5000/- for the highest ranking one
club and Rs.2000/- each for next two
clubs.
District Level Awards:
First Prize - Rs.1000/-
Second Prize - Rs.750/-
Third Prize - Rs.750/-
“SAARTHEE” (Financial Literacy & Credit Counseling Centre):

Bank has opened Financial Literacy and Credit Counseling Centre as a CSR initiative. The Centre opened
is christened as ―SAARTHEE‖ amply indicating its basic objective of steering those under financial
distress and educating others to avoid financial mess. The Bank has set-up ―SAARTHEE‖ (Financial
Literacy & Credit Counseling Centre) in each Lead District.
Broad objectives
1. To provide financial counseling services to the interested persons including education on responsible
borrowing, proactive and early savings, and offering debt counseling to individuals who are indebted
to formal land / or informal financial sectors.
2. To educate people in rural and urban areas with regard to various financial products and service
available from the formal financial sector.
3. To make the people aware of the advantages of being connected with the formal financial sector.
4. To formulate debt restructuring plans for borrowers in distress and advise the beneficiary to submit
the same to formal financial institutions, including cooperatives for consideration.
5. To take up any such activity that promotes financial literacy, awareness of the banking services,
financial planning and amelioration of debt related distress of an individual.
Other important features/ objectives

1. Primarily the centre will not act as investment advice centre/ marketing centre for products of any
particular bank/ banks including those of the promoter Bank
2. The centre will work for the benefit of common persons/ individuals only
3. The clients of any bank can approach the centre
4. Persons who are not banking with any bank / not included in the formal financial system can approach
the centre
5. Financial literacy and credit counseling services are free of cost
BARODA SWAROJGAR VIKAS SANSTHAN (R-SETI):
Bank established Baroda Swarojgar Vikas Sansthan on 19th December, 2003 as a society under Society
Registration Act 1860 and also under Bombay Public Trust Act 1950 to impart knowledge and skill for
unemployed youth to enable them to take up self employment ventures. The Registered Office of the
BSVS is at Bank of Baroda, Apex Academy, Opp. Law Garden, Ellisbridge, and Ahmedabad-380006.
AIMS & OBJECTIVES:
 To train youth, impart knowledge & skill for taking up self employment ventures.
 To develop attitude for working in rural areas, rural development projects.
 Assist youth in self employment and obtaining credit from financial institutions.
 Open and maintain training centres within the country.
 Conduct various training programmes – independent or in collaboration with other organizations.
 Provide expert guidance and assistance to the institutions / organizations / individuals.
 Provide counseling and consultancy/ guidance to youth for self employment and rural
development.
 Take up research activity in self employment and rural development area.
 Take over and manage any existing unit with or without obligations as the governing board may
deem fit.
 Print, publish and exhibit film, journals, periodicals, books, lectures and other reading and
pictorial matter for diffusion of knowledge and training in self employment and rural
development.
 Work for development of villagers and quality of life in rural area.
 Other activities as are necessary for effective implementation of objectives of the society as
governing body may decide from time to time.
BARODA GRAMEEN PARAMARSH KENDRA (BGPK):
It is an innovative idea towards Corporate Social Responsibility, showing Bank‘s passion for agriculture
and rural development and to serve the common man.
For the rural community, especially for the farmers, there is a big ―Knowledge Gap‖ in financial literacy,
better farming practices, technology adoption, diversification of opportunities, market linked prices,
value addition services offered by various institutions, women empowerment and also for employment

opportunities for rural youth. In addition to this, the deficiencies/ ignorance about credit related
repayment during distress situations call for credit counseling.
With a view to assist the rural community, the Bank has conceptualised ―Baroda Grameen Paramarsh
Kendra (BGPK)‖ and its implementation by the dedicated team, which would build the confidence of the
rural people.
Activities to be covered:
 Financial Education and Financial Inclusion
 Information sharing and problem solving on technical issues
 Credit counseling
 Synergy and liaison with other organisations and development activities
National Rural Livelihood Mission (NRLM) – Aajeevika.

Restructuring of SGSY as National Rural Livelihood Mission (NRLM) – Aajeevika by the Ministry of
Rural Development, Government of India has launched a flagship program National Rural Livelihood
Mission (NRLM) for promoting poverty reduction through building strong institutions of the poor,
particularly women, and enabling these institutions to access a range of financial services and
livelihoods services by restructuring Swaranjayanti Gram Swarojgar Yojana (SGSY) replacing the
existing SGSY scheme, effective from April 1, 2013 . The implementation of NRLM is in a Mission
Mode. NRLM adopts a demand driven approach, enabling the States to formulate their own State
specific poverty reduction action plans. NRLM enables the State rural livelihoods missions to
professionalize their human resources at State, district and block level. The State missions are
capacitated to deliver a wide range of quality services to the rural poor.
NRLM emphasises: continuous capacity building, imparting requisite skills and
creating linkages with livelihoods opportunities for the poor, including those emerging in the organized
sector, and monitoring against targets of poverty reduction outcomes. The blocks and districts in
which all the components of NRLM will be implemented, either through the SRLMs or partner
institutions or NGOs, will be the intensive blocks and districts, whereas remaining will be non-
intensive blocks and districts. The selection of intensive districts will be done by the states based on
the demographic vulnerabilities. It will be rolled out in a phased manner over the next 7 - 8 years. All
blocks in the country will become intensive blocks over time.
2. Key difference from SGSY:

NRLM is promoting a major shift from purely ‗allocation based‘ strategy to a ‗demand driven‘ strategy
wherein states have the flexibility to develop their own plans for capacity building of women
SHGs and Federations, infrastructure and marketing, and policy for financial assistance for the SHGs.
NRLM will identify the target group of poor through a ‗participatory identification of the poor‘
process instead of using the BPL list as was done in SGSY. This will ensure that the voiceless, poorest
of poor are not ignored. In fact under NRLM, the first preference is given to the poorest of poor
households.

NRLM will promote the formation of women SHGs on the basis of affinity and not on the basis of a
common activity, as it used to be under SGSY. It is definitely possible that members who come together
on the basis of affinity could be having a common activity.
Unlike SGSY, the NRLM has taken a saturation approach and will ensure all the poor in a village are
covered and a woman from each poor family is motivated to join the SHG.
SHG Federations: All SHGs in a village come together to form a federation at the village level. The
village federation is a very important support structure for the members and their SHGs. The
cluster federation is the next level of federation. A cluster consists of a group of villages within a
block. The exact configuration will vary from State to State, but typically a cluster consists of 25 -
40 villages. The Village federations and the Cluster federations are the two critical support structures
for the SHG s and their members in their long journey out of poverty.
NRLM will provide continuous hand-holding support to SHGs, and their federations. This was
missing in SGSY. Under NRLM this support will be provided to a great extent by capacitating the
SHG federations and by building a cadre of community professionals from among the poor
women. The federations and the community professionals will be imparted the necessary skills by the
mission.
The objective of NRLM is to ensure that SHG s are enabled to access repeat finance from Banks, till
they attain sustainable livelihoods and decent living standards. This was missing in SGSY, where
the emphasis was on one time support.
Women SHGs and their Federations
Women SHGs under NRLM consist of 10-15 persons. In case of special SHGs i.e. groups in the difficult
areas, groups with disabled persons, and groups formed in remote tribal areas, this number may be a
minimum of 5 persons.
NRLM will promote affinity based women Self –help groups. Only for groups to be formed with
Persons with disabilities, and other special categories like elders, transgenders, NRLM will have
both men and women in the self-help groups.
SHG is an informal group and registration under any Societies Act, State cooperative Act or a
partnership firm is not mandatory vide Circular RPCD. No. Plan
BC.13/PL-09.22/90-91 dated July 24th, 1991. However Federations of SHGs formed at village level,
cluster level, and at higher levels are to be registered under appropriate acts prevailing in their
States.
Financial Assistance to the SHGs
Revolving Fund (RF): NRLM would provide a Revolving Fund (RF) support to SHGs in existence
for a minimum period of 3/6 months and follow the norms of good SHGs, i.e they follow ‗Panchasutra‘
– regular meetings, regular savings, regular internal lending, regular recoveries and maintenance of
proper books of accounts.
Only such SHGs that have not received any RF earlier will be provided with RF, as corpus, with a
minimum of Rs. 10,000 and up to a maximum of Rs. 15,000 per SHG.
The purpose of RF is to strengthen their institutional and financial management capacity and build
a good credit history within the group.
5. Capital Subsidy has been discontinued under NRLM:
No Capital Subsidy will be sanctioned to any SHG from the date of implementation of NRLM.
6. Community Investment support Fund (CIF)
CIF will be provided to the SHGs in the intensive blocks, routed through the Village level/ Cluster level
Federations, to be maintained in perpetuity by the Federations. The CIF will be used, by the
Federations, to advance loans to the SHGs and/or to undertake the common/collective socio-economic
activities.
7. Introduction of Interest subvention:

NRLM has a provision for interest subvention, to cover the difference between the Lending Rate of
the banks and 7%, on all credit from the banks/ financial institutions availed by women SHGs, for a
maximum of Rs 3,00,000 per SHG. This will be available across the country in two ways:
i. In 150 identified districts, banks will lend to all the women SHGs @7% upto an aggregated loan
amount of Rs 3,00,000/- . The SHGs will also get additional interest subvention of 3% on prompt
payment, reducing the effective rate of interest to 4%.
ii. In the remaining districts also, NRLM compliant women SHGs will be registered with SRLMs.
These SHGs are eligible for interest subvention to the extent of difference between the lending rates
and 7% for the loan upto Rs. 3 lakhs, subjected to the norms prescribed by the respective SRLMs. This
part of the scheme will be operationalized by SRLMs.
Role of banks –
Opening of Savings accounts: The role of banks would commence with opening of accounts for
all the Women SHGs, SHGs with members of Disability and the Federations of the SHGs. The ‗Know
Your Customer‘ (KYC) norms as specified
from time to time by Reserve Bank of India are applicable for identification of the customers.
Lending Norms:
the eligibility criteria for the SHGs to avail loans
• SHG should be in active existence at least since the last 6 months as per the books of account of
SHGs and not from the date of opening of S/B account.
• SHG should be practicing ‗Panchasutras‘ i.e. Regular meetings; Regular savings; Regular inter-
loaning; Timely repayment; and Up-to date books of accounts.
• Qualified as per grading norms fixed by NABARD. As and when the Federations of the SHGs
come to existence, the grading exercise can be done by the Federations to support the Banks.
• The existing defunct SHGs are also eligible for credit if they are revived
and continue to be active for a minimum period of 3 months.
. Loan amount: Emphasis is laid on the multiple doses of assistance under NRLM. The amount
of various doses of credit should be as follows:
• First dose: 4-8 times to the proposed corpus during the year or Rs. 50,000 whichever is higher.
• Second dose: 5-10 times of existing corpus and proposed saving during the next twelve months
or Rs. 1 lakhs, whichever is higher.
• Third dose: Minimum of Rs. 2 lakhs, based on the Micro credit plan prepared by the SHGs and
appraised by the Federations/Support agency and the previous credit history
• Fourth dose onwards: Loan amount can be between Rs. 5-10 lakhs for fourth dose and/or higher in
subsequent doses. The loan amount will be based on the Micro Credit Plans of the SHGs and their
members.
Type of facility and repayment:

SHGs can avail either Term loan or a CCL loan or both based on the need. In case of need,
additional loan can be sanctioned even though the previous loan is outstanding.
Repayment schedule could be as follows:
 The first dose of loan will be repaid in 6-12 installments
 Second dose of loan will be repaid in 12-24 months.
 Third dose will be sanctioned based on the micro credit plans, the repayment has to be
either monthly/quarterly /half yearly based on the cash flow and it has to be between 2 to
5 Years.
 Fourth dose onwards: repayment has to be either monthly / quarterly /half yearly based on
the cash flow and it has to be between 3 to 6 Years
Security and Margin:

No collateral and no margin will be charged upto Rs. 10.00 lakhs limit to the SHGs.
No lien should be marked against savings bank account of SHGs and no deposits
should be insisted while sanctioning loans
(Ref. BCC:BR:105/287 dt 05.07.2013.)
PRIME MINISTER‟S EMPLOYMENT GENERATION PROGRAMME (PMEGP):

The guidelines are summarized as under :
 The scheme will be implemented through KVIC, KVIB and DICs.
 KVIC will be the nodal agency at National level for implementation of the scheme.
 E-tracking of applications under PMEGP has been introduced in the PMEGP scheme. At State
Level professional agencies have been outsourced to collect the data and upload the same into the
system as per the prescribed format.
 Branches should accept the applications of PMEGP from implementing agencies viz. KVIC, KVIB
and DICs only if they are received through e-tracking system.Margin money subsidy will not be
released by Ministry of MSME in cases which are not entered in the e-tracking system. It has
now been decided by KVIC that to ensure 100% compliance of e-tracking system all the
implementing agencies i.e. KVIC, KVIB and DICs will forward the PMEGP applications to the banks
only after entering the applications in the e-tracking system. No application will be forwarded to
financing bank branches unless it is entered in the e-tracking system.
 PMEGP sanctions and disbursement online in KVIC‘s e-tracking system have become mandatory for
branches for all applications in 2013- 14 and onwards.
 The guidelines issued on extending collateral free loans should also be followed for financing MSE
units under Prime Minister‘s Employment Generation Programme (PMEGP) Scheme and these
advances are eligible for cover under guarantee scheme of CGTMSE.
The scheme will be implemented through KVIC field offices and KVIBs in the rural areas of the country
and through DICs in both rural and urban areas.
(Ref. BCC: BR: 105/223 May 31, 2013)
Quantum and Nature of Financial Assistance:
Categories of beneficiaries under PMEGP Beneficiary‘s Rate of Subsidy

contribution (of project cost)
(of project cost)
Area (location of project/unit) Urban Rural

General Category 10% 15% 25%
Special (including SC / ST / BC/ Minorities/ Women, Ex- 5% 25% 35%
servicemen, Physically handicapped, NER, Hill and Border
areas etc.
Notes:
1. The maximum cost of the project/unit admissible under manufacturing sector is Rs. 25 lakh.
2. The maximum cost of the project/unit admissible under business/service sector is Rs. 10 lakh.
3. The balance amount of the total project cost i.e. net of beneficiary‘s contribution and amount of
subsidy will be provided by Banks as term loan.
Eligibility Conditions of Beneficiaries :

i. Any individual, above 18 years of age.
ii. There will be no income ceiling for assistance for setting up projects under PMEGP.
iii. For setting up of project costing above Rs.10 lakh in the manufacturing sector and above Rs. 5 lakh in
the business /service sector, beneficiaries should possess at least VIII std. pass educational
qualification.
iv. Assistance under the Scheme is available only for new projects sanctioned specifically under the
PMEGP.
v. SHG (including those belonging to BPL provided that they have not availed benefits under any other
Scheme) are also eligible for assistance under PMEGP.
vi. Only one person from one family is eligible for obtaining financial assistance for setting up of
projects under PMEGP. The ‗family‘ includes self and spouse.
Rate of interest and repayment schedule

Banks will charge applicable rate of interest on the facilities granted. Repayment schedule may range
between 3 to 7 years after an initial moratorium as may be stipulated in the sanction.
Bank has to obtain an undertaking from the beneficiary before the release of bank finance that, in the
event of objection (recorded and communicated in writing) by KVIC/KVIB/State DIC, the beneficiary
will refund the Margin Money (subsidy) kept in the TDR or released to him after three years period.
During this period, no interest will be paid on the TDR and no interest will be charged on loan to the
corresponding amount of TDR.
DRI ADVANCES.
The scheme is introduced in July 1972 with a view to give benefit of bank finance to weaker sections of
the society. At least 1% of total advances should be under DRI scheme of which 40 % should go to
SC/ST beneficiary.
Eligibility: An individual who is engaged in agriculture and /or allied activities collect or process forest
products, collect fodder to be sold to farmers, SC/ST, etc. and whose family income from all sources
should not exceed Rs. 24000/- p.a. in Urban /Semi urban area and Rs. 18000/- p.a. in Rural.
He/She should not hold land more than one acre irrigated land and 2.5 acres in case of non irrigated
land.( This does not apply to SC/ST Cases), should not employ workers on regular basis, SHG members
who fulfill above criteria can be considered under DRI Scheme, any handicapped person.
Limit: - Composite loan limit Rs.15000/- and Rs.20000/- in case of Housing Loan (raised from Rs. 6500/-
BCC:BR:99/211 dt. 03.07.2007)
Margin:- NIL. Rate of Interest 4% p.a.
Repayment:-:Generally -60- months.
(I). URBAN SELF EMPLOYMENT PROGRAMME (USEP)

This Component will be having two sub-components:
(a). Assistance to individual urban poor beneficiaries for setting up gainful self-
employment ventures [ Loan & Subsidy]
(b). Technology/marketing/infrastructure/knowledge & other support provided to the urban poor in
setting up their enterprises as well as marketing their products [Technology, Marketing & Other
Support].
Coverage
The programme will be applicable to all cities and towns on a whole town basis. Within each town, it will
be implemented by selecting whole clusters of the poor segments so as to bring in efficiencies in the
administration and the delivery mechanisms and also make the impact visible.
Target Groups
USEP will target the urban population below poverty line, as defined by the Planning Commission from
time to time. It will lay special focus on women, persons belonging to Scheduled Castes SC)/Scheduled
Tribes (ST), differently-abled persons and such other categories as may be indicated by the
Government from time to time. The percentage of women beneficiaries under USEP shall not be less
than 30%. SCs and STs must be benefited at least to the extent of the proportion of their strength in
the city/town population below poverty line (BPL). A special provision of 3% reservation in the total
number of beneficiaries should be made for the differently-abled under USEP. In view of the Prime
Minister‘s New 15-Point Programme for the Welfare of Minorities, 15% of the physical and financial
targets under the Urban Self Employment Programme at the national level shall be earmarked for the
minority communities.
Educational Qualification
No minimum or maximum educational qualification is prescribed for selection of beneficiaries under
USEP. Where the identified activity for micro-enterprise development requires skill training of an
appropriate level, the same will be provided to the beneficiaries before extending financial support.
Age: Should be of minimum 18 years at the time of applying for Bank Loan.
Residency: Residing in the town for at least three years.
Defaulter: Should not be a defaulter to any nationalized bank/financial institution/cooperative bank.
(II) URBAN WOMEN SELF-HELP PROGRAMME (UWSP)

This Component will be having two sub-components:
(i). Assistance to groups of urban poor women for setting up gainful self-employment ventures – UWSP
(Loan & Subsidy)
(ii). Revolving Funds for Self-Help Groups (SHGs) / Thrift & Credit Societies (T&CSs) formed by the
urban poor women – UWSP (Revolving Fund).
1. URBAN SELF EMPLOYMENT PROGRAMME (USEP)

Maximum allowable unit project cost Rs.2, 00,000/-.
Maximum allowable subsidy 25% of the Project Cost subject to a max of Rs.50, 000/-.
Beneficiary contribution 5% of the Project Cost as margin money.
Collateral No Collateral required.
2. Urban Women Self-Help Programme (Loan & Subsidy) For setting up group
enterprises, the UWSP group shall be entitled a subsidy of Rs.3,00,000/- or 35% of the cost of project
or Rs.60,000/-per Member of the Group, whichever is less. The remaining amount will be mobilized as
Bank Loan and Margin Money.
Micro Loan Factory

The Micro Loan Factory has a mobile van with facilities and all related stationeries/ documents in SHG
financing. It is manned by officers who are duly authorized to sanction and disburse loans up to
Rs.25,000 to SHG on the spot and at their doorsteps. Bank is having two micro loan factories at
Raebareilly and Sultanpur

Financial Inclusion Plan
In the first phase, Govt. instructed to the banks to cover all the villages with the banking facilities
having population more than 2000 which was to be completed by 2012. For this, individual bank was
empowered to decide about the model for rolling-out FIP in their allocated area. At present, approx.
99.6% of total unbanked villages have been covered under F.I. having population over 2000 and now, RBI
has instructed the SLBCs to chalk out the road map for the unbanked villages having population less than
2000.
The bank has also implemented Financial Inclusion Plan for providing banking services in the un-banked /
under-banked 20,000 villages having population of 2,000 and above during the period. The banking
services have been provided to these villages through information and communication technology based
models like smart cards, micro ATMs, mobile vans and brick and mortar branches, wherever feasible.
Financial inclusion is defined as „delivery of banking services, at an affordable cost, to the vast
sections of disadvantaged and low income groups‟.
Six Pillars under PMJDY are as given below:
1. Universal Access to banking Facilities

2. Providing basic banking Accounts with Overdraft facility of Rs 5000/- & RuPay Debit Card with
inbuilt accident insurance cover of Rs 1,00,000/-
3. Financial Literacy Programme
4. Creation of Credit Guarantee Fund for coverage of defaults in overdraft accounts
5. Micro-Insurance
6. Unrecognized sector Pension scheme like Swavalamban
Old Approach of FI New Approach of FI/ PMJDY

1. Focus- Village Coverage. 1. Focus- Household coverage.
2. Focus on opening of accounts. 2. Focus shifted to account opening/ with micro credit
3. No focus on Women Empowerment. facilities, Rupay debit card and financial literacy.
4. Thrust on BC Scheme. 3. Focus on empowering women.
5. Government subsidies were not 4. More thrust on Fixed Point BC outlet with minimum given
made through Bank Accounts. remuneration.
6. Separate handling of banking, 5. Direct transfer of Govt. benefits through Bank Accounts.
Insurance and pension services. 6. Integrated approach to delivery of banking, insurance and
pension services.
 Model for Financial Inclusion-
1. ICT (Information Communication Technology) based PoS BC Model

2. ICT based Kiosk BC Model
3. Brick & Mortar Branches
4. Mobile Van

 Sub Service Area Approach- Sub Service Area consists of cluster of villages from one or more Gram
Panchayats having population of 4000-6000 persons or 1000-1500 households.
 Operations of Kiosk BC are done through their settlement/ OD accounts opened after proper
verification of KYC under Scheme Code OD 124. Customers‘ accounts opened under Financial Inclusion
at BC point comes under Scheme Code SB 150.
Small Accounts- Scheme Code SB 136
Those persons who do not have any of the ‗officially valid documents‘ can open ‗small accounts‘ with
banks. A ‗small account‘ can be opened on the basis of a self-attested photograph and putting her/his
signature or thumb print in the presence of an official of the bank.
 the aggregate of all credits in a financial year does not exceed rupees one lakh;
 the aggregate of all withdrawals and transfers in a month does not exceed rupees ten thousand;
 the balance at any point of time does not exceed rupees fifty thousand.
These small accounts would be valid normally for a period of twelve months. Thereafter, such accounts
would be allowed to continue for a further period of twelve more months, if the account holder provides
a document showing that she/ he has applied for any of the officially valid document, within twelve
months of opening the small account.
Insurance under PMJDY:
There are two types of Insurance coverage are available under Pradhan Mantri Jan Dhan Yojna based on
RuPay Card are:
1. Accidental death/ disability Insurance of Rs 1,00,000/- (One lac)

2. Life Insurance of Rs 30,000/- (thirty thousand)
Accidental Insurance under PMJDY:
Rupay Debit Card holder under the age group of 18 to 70 years are covered under accidental insurance
scheme of Rs 1 lakh subject to card holder must process at least one “financial” or “non financial”
transaction within 45 days prior to date of unfortunate event. Now, from 25.11.2015, it has been
increased to 90 days.
Detail of non-financial transaction can be taken from Base 24 Team (TBD) through e-mail to
Base24India.dc@bankofbaroda.com
New company attached with NPCI for this insurance is New India Insurance Company, w.e.f., 01.04.2015.

Claim intimation should be made to Insurance Company within 90 days of date of accident and all
supporting documents relating to claim must be submitted to insurance company within 60 days from
date of claim intimation.
One person is eligible for claim of one Rupay card only.
Issuance of RuPay PMJDY Debit Card to Minors- A minor above the age of 10 years opening a Savings
Bank Account under Financial Inclusion Scheme in his own name with mode of operation ―Self‖ can be
issued a RuPay PMJDY Debit Card.
Life Insurance under PMJDY:

 Only the customers who have opened account in Bank for the first time between 15.08.2014 to
31.01.2015 are covered.
 Must have active Rupay card and Aadhaar number
 Age Group: 18 to less than 60 years. Exits from life insurance coverage when enters in age group
of 60.
 Any member of the family should not be taxpayer or employee/ ex-employee of any State/
Central/ PSU.
Financial Inclusion is supposed as the ‗Life-line of future banking both on the part of Top-line (Volume) &
Bottom-line(Profit) business. ―Financial Inclusion‖ became the most common terminology in the banking
industry & everybody either Government of India or Reserve Bank of India / Banks talk about the
importance and implementation of Financial Inclusion Project (FIP). Main reason to give more importance
to FIP is, if more than 50% of the Indian population will be financially included and each one of them
even contributes a single drop, it can create a big impetus for higher level/degree of economic growth of
the country as well as for banking industry, as huge amounts are scattered as petty cash in these
financially-excluded families. Even Management Guru, Mr. C.K.Prahlad also opined that growth and gold
are at the bottom of the pyramid. The BC Model of FIP has been adopted by our bank for
implementation of Financial Inclusion, in which BCs facilitate the financial transactions outside the bank
premises, preferably the places suit to villagers. Since, here we provide the banking facilities at their
door-step, we can very well call it as ―Alternate Delivery Channel (ADC)‖.
Generally, it is being perceived /considered by the bankers that Financial Inclusion is mainly a CSR
initiative but in reality, it is more an ADC, which is going to facilitate to the bankers in a big way, in days
to come as Govt. of India intends to go for all mass payments through banking channels only. These
transactions are generally of small ticket sizes but the operational cost for the bank is same. So, the
speedy & smooth implementation of FIP looks only way out for the banks and the bankers to keep the
things under control. We have adopted BC Model of FIP, which will be facilitated through mobile POS
Machine. Here, an attempt has been taken to compare our ATM Machine & POS Machine.
Automated Teller Machine Financial Inclusion POS Machine

Only literate person can operate if not Literate as well as illiterate both can operate, as it is
Biometric one supported by Biometric features
Not supported by any voice / announcement Supported by voice and on completion of transaction
announcement is done.
Transaction through ATM is safe as Transaction through FI PoS Machine is safer as supported
supported by Password by Biometric features.
Normally, it remains fixed/installed at one Normally, remains fixed / installed at one place
place
Only cash withdrawal allowed not cash Only cash withdrawal allowed not cash deposit
deposit
Less risk of robbery Comparatively high risk of robbery
Steps taken by the Bank to Promote Financial Inclusion:

 No Frill Savings Bank account with limited OD facility
 Baroda Kisan Credit Card
 Micro Insurance product – one time premium for life coverage for 5 & 10 years for different sum
insured
 A remittance product
 Introduced relaxed KYC norms as per RBI guidelines
 Introduced Basic saving Bank Deposit account (scheme code -SB150) under financial inclusion through
Business correspondents. Atm/Debit card facility also available in this scheme.
 Introduced of a new Micro –Insurance product ―Baroda Swabhiman Suraksha‖under financial
inclusion.
Business Correspondent (BC) Model

 BCs from the local area is being engaged
 They are provided with hand held devices having facility for enrolments and transactions with bio-
metric authentication using smart cards.
 Authorised to collect and disburse cash.
 The system has been integrated with the Core Banking Solution
 RBI has now allowed BC appointed by one bank can also work for other banks and it will not only
facilitate the business continuity but also reduce the cost of operation further.
„Business Facilitator‟ Model „Business Correspondent‟ model

 BF should be used to provide only non-  In addition to activities listed under the Business
financial support services. Facilitator Model, the scope of activities to be
The following services can be provided by undertaken by the Business Correspondents will
the ―Business Facilitators‖ to the bank: include
1. Identification of borrowers as per KYC 1. Disbursal of small value credit,
norms and fitment of activities. 2. Recovery of principal / collection of interest
However, the branches are ultimately 3. Collection of small value deposits

responsible for adherence to the KYC 4. Sale of micro insurance / mutual fund products /
norms. Hence, they have to ensure that pension products / other third party products and
KYC norms are scrupulously followed 5. Receipt and delivery of small value remittances /
while opening loan accounts. other payment instruments
2. Collection & preliminary processing of
loan applications including verification The activities to be undertaken by the B.C. would be
of primary information / data within the normal course of the bank's banking business,
3. Creating awareness about loans and but conducted through the entities indicated above at
liability products places other than the bank premises.
4. Education and advice on managing money RBI has decided to increase the maximum distance
and debt counseling criteria (distance between the place of business of a B.C.
5. Processing and Submission of / B.F. and the base branch) for the operation of the
applications to banks Business Correspondent/ Business Facilitator for rural,
6. Promotion and nurturing of Self Help SU and urban areas from the existing 15 KMs to 30 KMs.
Groups / Joint Liability Groups
7. Post-sanction monitoring
8. Monitoring and handholding of Self
Help Groups / Joint Liability Groups /
Credit Groups /Others
9. Follow-up for recovery
Ultra Small Branch:
Ultra Small Branches‘ have established by the bank for effective coverage under Financial Inclusion.
USB is brick & mortar unit from where banking facilities will be provided to people and nearest branch
from which it will be attached, officer of link branch will visit occasionally to the USB for business
canvassing & monitoring the functions of the BCs. It is just like earlier concept of ‗Satellite Branch‘.
PradhanMantri Jan Dhan Yojana(PMJDY):

PradhanMantri Jan DhanYojanais a scheme for comprehensive financial inclusion launched by the Prime
Minister of India, NarendraModi on 28 August 2014[1] He had announced this scheme on his first
Independence Day speech on 15 August 2014.
Run by Department of Financial Services, Ministry of Finance, on the inauguration day, 1.5 Crore (15
million) bank accounts were opened under this scheme.[2][3] By 28 January 2015, 12.58 crore accounts
were opened, with around 10590 crore (US$1.7 billion) were deposited under the scheme,[4] which also
has an option for opening new bank accounts with zero balance.In a run up to the formal launch of this
scheme, the Prime Minister personally mailed to Chairmans of all PSU banks to gear up for the gigantic
task of enrolling over 7.5 crore (75 million) households and to open their accounts.[5] In this email he
categorically declared that a bank account for each household was a "national priority".
The scheme has been started with a target to provide 'universal access to banking facilities' starting
with "Basic Banking Accounts" with overdraft facility of Rs.5000after six months and RuPay Debit card
with inbuilt accident insurance cover of Rs. 1 lakh and RuPayKisan Card. In next phase, micro insurance &
pension etc. will also be added. Under the scheme:

1. Account holders will be provided zero-balance bank account with RuPay debit card, in addition to
accidental insurance cover of Rs 1 lakh(to be given by 'HDFC Ergo').
2. Those who open accounts by January 26, 2015 over and above the 1 lakh ₹ accident, they will be
given life insurance cover of 30,000(to be given by LIC).
3. After Six months of opening of the bank account, holders can avail 5,000 ₹overdraft from the bank.
4. With the introduction of new technology introduced by National Payments Corporation of India
(NPCI), a person can transfer funds, check balance through a normal phone which was earlier limited only
to smart phones so far.
5. Mobile banking for the poor would be available through National Unified USSD Platform (NUUP) for
which all banks and mobile companies have come together. PMJDY, Comprehensive Financial Inclusion
based is proposed be achieved under the six pillars as under:
Phase I (15thAugust ,2014-14th August,2015)-
- Universal access to banking facilities
- Providing Basic Banking Accounts with overdraft facility of Rs.5000 after six months and RuPay Debit
card with inbuilt accident insurance cover of Rs. 1 lakh and RuPayKisan Card
- Financial Literacy Programme
Phase II (15th August 2015-15th August,2018)-
- Creation of Credit Guarantee Fund for coverage of defaults in overdraft A/Cs
- Micro Insurance
- Unorganized sector Pension schemes like APY.
-In addition, in this phase, coverage of households in hilly, tribal and difficult areas would be carried out.
Moreover, this phase would focus on coverage of remaining adults in the households and students.
- All the rural & semi urban areas of the country is proposed to be mapped into Sub Service Area (SSA)
comprising 1000-1500 households with an average 3-4 villages with relaxation in NE/ Hilly states.
- It is also proposed that looking to the viability of each centre around 74000 villages with population
more than 2000 which were covered by Business Correspondents under Swabhiman Campaign will be
considered for conversion into full fledged Brick & Mortar branches with staff strength of 1+1/1+2 in
the next three years.
All the 6 lakh villages across the entire country are to be mapped according to the Service Area of each
Bank to have at least one fixed point Banking outlet catering to 1000 to 1500 households, called as Sub
Service Area (SSA). It is proposed that SSAs shall be covered through a combination of banking outlets
i.e branch banking and branch less banking.
Branch banking means traditional Brick & Mortar branches. Branchless banking comprises of fixed point
Business Correspondents agents, who act as representative of Bank to provide basic banking services.
- The implementation strategy of the plan is to utilize the existing banking infrastructure as well as
expand the same to cover all households. While the existing banking network would be fully geared up to
open bank accounts of the uncovered households in both rural and urban areas, the banking sector would
also be expanding itself to set up an additional 50,000 Business correspondents (BCs), more than 7000
branches and more than 20000 new ATMs in the first phase .

- The comprehensive plan is necessary considering the learnings from the past where a large number of
accounts opened remained dormant, resulting in costs incurred for banks and no benefits to the
beneficiaries.
- The plan, therefore, proposes to channel all Government benefits (from Centre/State/Local body) to
the beneficiaries to such accounts and pushing the Direct Benefits Transfer (DBT) scheme of the Union
Government including restarting the DBT in LPG scheme. MGNREGS sponsored by Ministry of Rural
Development (MoRD, GoI) is also likely to be included in Direct Benefit Transfer scheme.
- Keeping the stiff targets in mind, in the first phase, the plan would focus on first three pillars in the
first year starting from 15th August, 2014.
- The target for setting up additional 50,000 BCs is quite challenging given the constraints of telecom
connectivity.
- In order to achieve this plan, phase wise and State wise targets for Banks have been set up for Banks
for the period 15th August, 2014 to 14th August, 2015.
- In order to achieve a ―demand‖ side pull effect, it would be essential that there is Branding and
awareness of Business Correspondent model for providing basic banking services, Banking Products
available at BC outlets and RuPay Cards. A media plan for the same is being worked out in consultation
with banks.
- A Project Management Consultant/Group would be engaged to help the Department implement the plan.
- It is proposed to launch the programme simultaneously at National level in Delhi, at every State capital
and all district headquarters.
- A web-portal would be created for reporting/monitoring of progress.
- Roles of various stakeholders like other Departments of the Central Government, State Governments,
RBI, NABARD, NPCI and others have been indicated.
- Gram DakSewaks in rural areas are proposed as Business Correspondent of Banks.
- Department of Telecom has been requested to ensure that problems of poor and no connectivity are
resolved. They have informed that of the 5.93 lakh inhabited villages in the country (2011 census) only
about 50,000 villages are not covered with Telecom connectivity.
Launch of new product ― Baroda Swabhimaan Suraksha ‖ a Micro-Insurance product under
financial inclusion :It is a group life insurance policy issued by IndiaFirst Life insurance Company made
available to the FI deposit customers and also to those who avail credit facility including inbuilt
overdraft facility in SB Account.Sum Assured under the policy will range from Rs. 5000 to 50,000 for a
minimum of 5 years.The customer would pay one time premium for a period of 5 years at the rate of Rs.
20.99 per 1000 for a period of 5 years .This is available for individuals of above 18 yrs and less than 61
yrs. For Sum Assured amount above Rs 25,000/-DGH(Deaclaration of Good Health) signed by the
customer is required. Nomination facility allowed on insurance policy issued under this scheme. NPS Lite
can be used as a pension product under financial inclusion drive and bank has launched an Incentive
Scheme for registering new subscribers for Swavalamban Scheme under NPS Lite.The Cash incentive
will be payable to BusinessCorrespondents,Business Facilitators, SHGs/NGOs/Associations etc. and
staff members.

Atal Pension Yojana(APY):
1) Guaranteed fixed pension for the subscriber ranging from Rs 1000 to Rs 5000, if he joins and
contributes between the age of 18 years and 40 years.
2) To get a fixed monthly pension between Rs 1000 per month and Rs 5000 per month, the
subscriber has to contribute on monthly basis between Rs 42 and Rs 210, if he joins at the of 18
years. For the same fixed pension level, the contribution would range between Rs 291 and Rs
1454, if the subscriber joins at the age of 40 years.
3) Amount of subscription depends up on age and opted guaranteed pension by subscriber.
4) GoI will also co-contribute 50% of the subscriber‘s contribution or Rs. 1000 per annum, whichever
is lower. Government co-contribution is available for those who are not covered by any Statutory
Social Security Schemes and for not income tax payers. Government contribution will be credited
through in subscriber‘s Savings Bank account on yearly basis.
Exit and pension payment under APY-
 Upon completion of 60 years, the subscribers will submit the request to the associated bank for
drawing the guaranteed monthly pension. Pension amount opted is payable to Spouse upon death of
Subscriber. Nominee will be eligible for return of pension wealth upon death of both the
subscriber and Spouse
 Exit before 60 years of age is not permitted, However, it may permitted only in exceptional
circumstances, i.e., in the event of the death of beneficiary or terminal disease. The amount of
pension wealth in the APY account will be paid to spouse who is the default nominee or the
nominee prescribed by the subscriber.
PradhanMantri Jan DhanYojana(PMJDY)-Overdraft: Under Financial inclusion after implementation of

PradhanMantri Jan dhanyojana It has been decided by the government of India to devise a uniform
SBOD across the industry under PMJDY. General purpose loan to provide hassle free credit to low
income group/underprivileged customer to meet their exigencies without insistence onsecurity ,purpose
or end use of credit
Eligibility- Individuals having BSBD accounts, which are operated satisfactorily for at least six months
.OD to be granted to the earning member of family, preferably women of the house.There should be
regular credits under DBT/DBTL scheme /other verifiable source .account should be seeded with
Adhaar for avoiding duplicate benefit. Age of Of applicant between 18 years to 60 years.(Not eligible:
minors,KCC/GCC borrowers,more than one members of the same family) Period of sanction- 36 months to
annual review of accounts
Loan Amount-a)4 times of Average monthly balance b) or, 50 % of credit summations in accounts during
the preceding 6months. c) or,Rs 5000/- whichever is lower.
Interest Rate :-Not exceeding 2 % above base rate Other Features:-
 Mobile Number of the borrower/family members to be kept on record.
 Aadhaar number will remain seeded with NPCI during the period of Loan. Move out of Aadhaar
for such accounts will be restricted by NPCI

 SBOD account will be primary account to receive all subsidies/benefits. DBT should also be
frozen to such accounts till the currency of loan.
 NPCI will provide repository of Aadhaar seeding for SBOD to the Banks to verify any earlier
seeding.
 Loan accounts will be subject to IRAC norms of RBI.
Credit guarantee cover: 1.Guarantee cover upto 60 % of default amount in PMJDY. 2. Banks will pay
guarantee fee @ 1% on loan outstanding at the end of each year
Launch of Three New Products under FI:

1.Atal pension yojna. Age of entry-18 to 40 years. Fixed pension 1000 to 5000 per month.
2.Pradhan Mantri Jeevan Jyoti Yojna-Life insurance cover of 2lacs.
3.Pradhan Mantri Jeevan Suraksha Yojna-Accidental life cover of 2 lacs
Bank‟s CSR initiatives:

 Baroda Swarojgar Vikas sansthan –Bank has established Baroda Swarojgar Vikas Sansthan
(Baroda R-SETI) in 2003 with an objective to provide training to unemployed youth particularly
from rural and semi urban areas to engage them in gainful self-employment enterprises.
 Financial Literacy and Credit Counseling Centres (FLCC): Four centres have been established
by the bank with a focus on imparting financial literacy to those who are in need and help those
who are struggling with debt with an acceptable solution set up in Bank‘s Lead Districts.
 Baroda Grameen Paramarsh Kendra (BGPK): Set up with major objectives of Financial
Education, Credit counseling, Information sharing and problem solving on technical issues, Synergy
and liaison with other organizations for value added services and development activities more
particularly in rural areas.
 Other Strategies
 Bank has adopted 101 villages during Centenary Year 2007- 08
 SHG credit Linkage:Bank has till date credit linked more than 1 lac SHGs and has disbursed more
than Rs. 700 crores to these SHGs. Bank has set up Mobile Micro Finance Loan Factory with a
view to provide credit & other banking facility to SHGs at their doorsteps.
 Farmers Clubs : Bank has sponsored over 3400 farmers clubs to increase bondage with farmers
which function as a catalyst for increasing the pace of financial inclusion among the farming
community
E-KYC- Opening of accounts through Aadhaar number is called E-KYC
Benefits of E-KYC
 Aadhaar seeding done automatically.

 No verification of accounts required at Branch level when opened by BC points.
 No KYC document required.
 Scope of frauds is eliminated.

AEPS Transactions:
AEPS is an interoperable system through which any customer of our bank and any other bank who has Aadhaar
linked bank account can avail banking services such as Cash Deposit, Cash Withdrawal, Balance Inquiry and
Fund Transfer {Aadhaar to Aadhaar transfer} at any of our BC locations. Sirnilarly, customers of our bank
having Aadhaar linked bank account can also avail banking services from BC locations of other Banks.
AEPS transactions are processed on the basis of Aadhaar number through biometric authentication on real time
basis. The maximum and minimum amount ceiling per transaction for AEPS in our Bank is given below:
S. No. Particulars Maximum Amount Minimum Amount

1 Cash Deposit Rs 49000/- Rs 10/-
2 Cash Withdrawal Rs 10000/- Rs 10/-
3 Fund Transfer Rs 10000/- Rs 100/-
Benefits of AEPS
 Any customer of our bank or any other bank can make transactions at our BC point.
 Customers need not visit his branch for doing any transactions.
 He can get the service at his door steps.
 The prerequisite for AEPS transaction is Aadhaar seeding in the account.
 Thus there will be decongestion in the branches. As a result of which, the branches can concentrate more
on other business including NPA recovery.
Jan Suraksha Schemes- PMJJBY, PMSBY & APY were formally launched by PM Narendra Modi on 09 th
May 2015 in Kolkata.
Government of India had announced three social security schemes in non-life insurance, life insurance and
pension together converging to take Jan Dhan to next level of Jan Suraksha. These schemes will be rolled
out from 1st June 2015 and salient features of insurance schemes are given below in nutshell.
Pradhan Mantri Jeevan Pradhan Mantri suraksha Beema

Particulars
Jyoti Beema Yojna Yojna
Type of Insurance Life Insurance Accidental Insurance
Tie up with (for India First Life Insurance National Insurance Company Ltd.
BOB customers)
Eligibility All Saving Bank account All Savings bank account holder
holders within the age group within the age group given below.
given below. The insurance The insurance premium amount
premium amount will be will be directly debited to their a/cs,
directly debited to their a/cs.
Sum Insured Rs 2 Lacs Rs 2 Lacs
Period 1 year 1 year
Age Limit 18-50 years. 18-70 years
Cover Rs. 2 lacs payable on death a. Accidental death & full disability
due to any reason. Rs 2 Lacs
b. Partial disability Rs 1 Lac
Yearly Premium Rs 330/- + Service tax Rs 12/- + Service tax
Commission to Bank Rs 30 to BC & Rs 1 to BC &
from premium Rs 11 to Bank + Service Tax Rs 1 to Bank + Service Tax
amount
*BSBDA- Basic Savings Bank Deposit Accounts
* JAM- Jan Dhan, Aadhaar, Mobile trinity
*QSAM- Query Service on Aadhaar Mapper. *99*99# For Bank of Baroda customer to know Aadhaar seeding
status in their account.
*USSD (Mobile Banking facility for customers)- Unstructured Supplementary Service Data
 Dial *99# to avail the facility of balance enquiry, mini-statement and fund transfer of Rs 5000/- per day.
 Possible through any basic mobile handset.
 Registration for mobile banking {M-Connect) is prerequisite.
 Publicize the first four character of IFS Code i.e., BARB.
Missed Call Facility for Balance Enquiry-
All customers who have registered their mobile number can get the balance of their accounts by just giving a
missed call from their registered mobile number to 9223011311
The call made to the above number will automatically disconnect after first ring. Customer will then receive a
SMS from the Bank giving the last 4 digits of account and current balance.
Features:
 Accounts under SB, CA, OD, CC schemes will be eligible for this facility.
 Customer can avail this facility maximum ‘5’ times in a day.
 The service is available 24*7.
Toll free for providing contact centre services to customers under various Financial Inclusion (FI)
schemes –
18001027788
Non-customers can also use this new number to get clarified their queries related to various Financial Inclusion
schemes. Services through this toll free number will be available between 6 AM to 10 PM.
Tollfree number for Pensioners’ Complaints- 1800-233-2656 (10am TO 5 pm)

Important Finacle Menus under Financial Inclusion/ PMJDY:
1. UIDLNKOS- Through which branch can generate report to ascertain accounts where Aadhaar is not
seeded.
2. APBSLN- For seeding Aadhaar in customers’ account.
3. UIDINQ- To know the Aadhaar seeding status of the customer and to ascertain the OD status of the
customer in other Bank also.
4. HLPGACLN- Seeding of consumer LPG Id.
5. EKYC- Opening of accounts through E-KYC.
6. SAO- Simplified Account opening. For opening of accounts along with punching of RuPay Debit cards.
7. ZEROBAL – Through this menu, branch can generate report of accounts with Zero Balance along with
Contact Details.
8. PMJJBY- For enrolments under PMJJBY & PMSBY.

9. FREEREC- For verification of accounts opened at Kiosk operators linked to their Branch. Thereafter
account is automatically unfreezed for debit transactions.
10.FINS- For enrolment under Baroda Swabhimaan Suraksha Scheme
1. Commission / Remuneration of Kiosk BCs:
S.No Activity Remuneration

1 Savings Bank Account Opening Kiosk VLE- Rs. 20 per account
2 Recurring deposit a/c opening Rs. 10 per account
3 Fixed Deposit (Max 1 Lakh per account through 0.40% of deposit amount subject to max of Rs
transfer only 20/- per account
4 Cash Deposit
Other than AEPS (Max 49000/- per a/c per day) 0.40% of deposit amount subject to max of Rs
20/- per account
AEPS on-us (Max 49000/- per a/c per day) 0.40% of deposit amount subject to max of Rs
25/- per account
Using Rupay Card or AEPS off-us (Max 25000/- 0.40% of deposit amount subject to max of Rs
per a/c per day) 20/- per account
5 Cash withdrawal
Other than AEPS (Max 10000/- per a/c per day 0.40% of deposit amount subject to max of Rs
20/- per account
Using AEPS on-us & Rupay card on-us (Max 0.40% of deposit amount subject to max of Rs
20000/- per a/c per day) 25/- per account
6 Remittance/Fund transfer
With Aadhaar number (within Bank and outside the 1% of the Bank (Min Rs 1/- and Max Rs 10/- per
Bank) (Max 20000/- per day) transaction)
With NEFT 0.40% of the amount; Max Rs 20/- per txn
IMPS txn (Cash) (Max 10000/- per a/c per day) 0.40% of the amount; Max Rs 20/- per txn
IMPS txn (Transfer) (Max 10000/- per a/c per day) 0.40% of the amount; Max Rs 10/- per txn
Loan Accounts Deposit (Max Rs 49000/- per a/c 0.40% of the amount; Max Rs 20/- per txn
7
per day)
8 Fixed Charges (Subjected to 50 transactions per Rs. 2500/- per month per BC location for initial
month) period of 6 months only.
9 E-KYC Rs 5 per account by debiting A/c No
XXXX0052201006 P/L Account Incentive paid
to BCs
10 Pradhan Mantri Jeevan Jyoti Bima Yojna Rs 30/- by debiting A/c No XXXX0042101082
P/L Account processing fee PMJJBY
11 Pradhan Mantri Suraksha Bima Yojna Rs 1/- by debiting A/c No XXXX0042101082
P/L Account processing fee PMJJBY
12 Atal Pension Yojana Rs 50/- (on registration) + Rs 10/- (in the month
of April in next year on continuation of
subscription) = Rs 60/-
13 SHG and JLG - For formation and promotion Not exceeding Rs 1000 per SHG/ JLG formed
including credit linkage and credit linkage with Bank in stage as under:
For stationery & overhead expense – Rs 300/-
4 months after saving linkage - Rs 300/-
Immediately after credit linkage Rs 400/-
14 Aadhaar Seeding Rs 5 per account by debiting A/c No
XXXX0052201006 P/L Account Incentive paid
to BCs
15 Rupay Card Activation Rs 5/- per card activation
16 For mobilizing deposits in SB accounts opened by them (Atleast 1000 a/cs, out of which 90% should be
funded)
Average weekly balance Incentive in percentage term
Upto 25 lacs NIL
Above 25 lacs and upto 40 lacs 0.50% per annum
Above 60 lacs 1.50% per annum
16 Incentive for follow up, recovery in NPA/ PWO NPA accounts- 2% of recovered amount
accounts PWO accounts- 10% of recovered amount
17 For maintaining asset quality Incentive is 1% of the amt of loan a/c assigned to BC for
Note: payable only when 90% of the accounts follow up & recovery where the a/c is standard & regular at
the end of the year i.e., after 12 months.
assigned to the BCs are regular
18 Lead generation/ canvassing of retail loans / KCC/ 0.5 % of loan amt sanctioned (Min Rs 25/- & max
GCC (other than OD sanctioned in BSBDA a/cs) Rs 5000/-)
Payable on a/cs sanctioned of Rs 5000/- & above 50% of the amt payable (after Ist disbursement) +
only) rest 50% (after one year after moratorium )
2. Commission / Remuneration of PoS BCs:
S.No Activity Remuneration

1 Savings Bank Account Opening Rs. 10 per account
2 Recurring & Fixed deposit a/c canvassing Rs. 5/- per account (Max Rs 25/- per customer ID)
4 Cash Transaction Rs 2/- per transaction
5 Remittance/ Transfer Rs 2/- per transaction
6 E-KYC
7 Pradhan Mantri Jeevan Jyoti Bima Yojna
8 Pradhan Mantri Suraksha Bima Yojna
Same as Kiosk BCs
9 Atal Pension Yojana
10 Aadhaar Seeding
11 Rupay Card Activation
12 For mobilizing deposits in SB accounts opened by them (Atleast 1000 a/cs, out of which 90% should be
funded)
Average weekly balance Incentive in percentage term
Upto 25 lacs NIL
Above 60 lacs 1.50% per annum
13 Incentive for follow up, recovery in NPA/ PWO NPA accounts- 2% of recovered amount
accounts PWO accounts- 10% of recovered amount
14 For maintaining asset quality Incentive is 1% of the amt of loan a/c assigned to
Note: payable only when 90% of the accounts BC for follow up & recovery where the a/c is

assigned to the BCs are regular standard & regular at the end of the year i.e., after
12 months.
15 Lead generation/ canvassing of retail loans / KCC/ 0.5 % of loan amt sanctioned (Max Rs 500/- per
GCC (other than OD sanctioned in BSBDA a/cs) case)
Stand Up India Scheme:

The Scheme envisages loans between Rs 10 Lakhs and Rs. 1 Crore for Greenfield enterprises set up by SC/ST
and women borrowers. Each bank branch is to extend loans to at least one SC/ST and one woman borrowers.
The composite loan will fund at least 75% of the project cost while the maximum margin requirement of 25%
will be reduced through convergence with the Central/ State schemes.
A corpus for credit guarantee for individual loans under the scheme and refinance through SIDBI has been
approved.
Start Up India campaign:
Start Up India campaign is based on an action plan aimed at promoting bank financing for start-up ventures to
boost entrepreneurship and encourage start ups with jobs creation. The campaign was first announced by Prime
Minister Narendra Modi in his 15th August, address from the Red Fort. It is focused on to restrict role of States
in policy domain and to get rid of "license raj" and hindrances like in land permissions, foreign investment
proposal, environmental clearances. It was organized by Department of Industrial Policy and Promotion (DIPP).
Each Bank Branch in India has to disburse loans for Start Ups to the tribal/ dalits and women entrepreneurships
in their locality.
1. In dairy finance, for any viable unit the minimum __________ milch cattle to be financed.
a) 5
b) 10
c) 2
d) 4
e) 6
2. The old tractor loan can be granted to a farmer having perennially irrigated land holding of
a) 2 acres
b) 3 acres
c) 4 acres
d) 5 acres
e) 6 acres
3. Agriculture Finance scheme No II pertains to:

a. Purchase of agriculture implements
b. Loans for cultivation of crops
c. Purchase of tractors and other heavy agricultural machines
d. Development of irrigation potential
e. Purchase of Tractors and power tillers
4. Under BKCC scheme, the farmers are eligible for maximum loan of
a) Rs.10 lac
b) Rs.25 lac
c) Rs.100 lac
d) Rs.50 lac
e) No Ceiling (But as per DLP of sanctioning authority)
5. Under BKCC scheme, the lines of credit are
a)Production Line of Credit & Investment Line of Credit
b) Production Line of Credit & Harvesting Line of Credit
c)Investment Line of Credit & Marketing Line of Credit
d)Investment Line of Credit & Marketing Line of Credit
e)Composite Line of Credit & Marketing Line of Credit
6 Under BKCC scheme, the maximum amount of Loan under Investment line of Credit should not
exceed
a) 60% value of land & 100% value of other liquid securities
b) 75% value of land & 100 % value of other liquid securities
c) 100% value of land & other liquid securities
d) Maximum 10 lac -Not linked to securities
e) 50% of value of securities.
7. Baroda Kisan Tatkaal Loan can be sanctioned to
a) BKCC Green Card holder having satisfactory track record for min. three years
b) BKCC Silver Card holder having satisfactory track record for min. three years
c) BKCC Gold Card holder having satisfactory track record for min. three years
d) BKCC joint account holder having satisfactory track record for min. three years
e) Individual Farmer /Joint borrowers who are existing Baroda kisan credit card(BKCC)
Holders
8. Under BKTL(Baroda Kisan Tatkaal Loan) scheme, loan can be granted for -
a) Agriculture & domestic purposes
b) Consumption
c) Marketing & other purposes
d) Purchase of Agriculture implement
e) All of the above
9. The Finacle menu option to freeze the debit in account in which Baroda Kisan Rupay card has been
issued is:
a) CUMM/HCUMM
b) HATMREQ
c) SPP
d) AFSM
e) SPTR
10.Number of transactions permitted at ATM for cash Withdrawal per day for Baroda Kisan Rupay card
is:
a) 3
b) 4
c) 5
d) 8
e) 10
11. In Rural Godown - Gramin Bhandaran Yojana the subsidy is back ended. The subsidy cannot be
credited before a period of
a) 2 years
b) 3 years
c) 5 years
d) 7 years
e) 9 years
.
12.In Rural Godown - Gramin Bhandaran Yojna a time limit of ---- months is prescribed for completion of
the project from the date of disbursal of first installment of loan.
a) 12 months
b) 15 months
c) 18 months
d) 21 months
e) 24 months
13.The maximum limit under priority sector loan against gold Jewellery is :
a. Rs. 1 lac
b. Rs. 2 lacs
c. Rs. 3 lacs
d. Rs. 5 lacs
e. Rs. 10 lacs
14.The maximum repayment period under the scheme for financing to farmers for purchase of four
wheelers are:
a. New vehicle 72 months; old /used vehicle 60 months
b. New vehicle 84 months; old /used vehicle 60 months
c. New vehicle 84 months; old /used vehicle 48 months
d. Vehicle72 months; old /used vehicle 36 months
e. New vehicle 84 months; old /used vehicle 84 months
15. When in Rural Godown - Gramin Bhandaran Yojna the projects are located in North east & hilly areas
the minimum owner‘s contribution is required: ---
a) 05%
b) 10%
c) 15%
d) 20%
e) 25%
16.Agribusiness centers are envisaged to provide
a) Input Supply, Farm equipments on hire & other services
b) Advice on market trends & prices of various commodities
c) Advice on Cropping Practices & Patterns, Technology etc.& clinical services for animal health
d) B & c
e) All of the above
17. Vyas committee is related to flow of credit to
a)Agriculture

b)Small & Micro Enterprises
c) C& I
d) Retail lending
e) Medium Enterprises
18. In case of Self Help Group the maximum loan can be sanctioned up to
a) 4 times of Corpus Fund with ceiling of Rs 3 lac
b) Double the corpus fund
c) Maximum upto 1:10 for the projected savings of ensuing five years.
d) Rs.10.00 lac
e) No linkage with the corpus fund
19. In case of SHG the minimum margin to be stipulated is
a) 5%
b) 10%
c) 15%
d) As per specific activity
e) No Margin
20. Beneficiary‘s contribution (i.e. margin) in PMEGP is _____as percentage of project cost
a) 10% by general category and special category persons
b) 5% by general category and special category persons
c) 10% by general category and 5% by special category persons
d) 5% by general category and 5% by special category persons
e) 15% by general category and 15% by special category persons
21. Joint Liability Group is related to
a) Top corporate customers
b) High worth Individuals
c) A group of 4 to 10 farmers with very small means
d) SHG
e) All of the above
22. Under BKGL(Baroda kisan Group loan) scheme, max. loan can be granted to a group

a) Rs.150000
b) Rs.500000
c) Rs.1000000
d) Rs.100000
e) RS 1500000
23. Maximum period of loan is ---- months for Farmers under Finance against Warehouse/Storage
receipts- under Tie - Up arrangement with Collateral Management (CM) companies.
a)6 months
b)12 months
c)24 months
d)36 months
e)60 months
24. BMGCC will be valid for a period of
a)10 Year
b)5 Years
c)6 Years
d)3 Years
e) 15 years
25. What is the margin contribution in SJSRY scheme?

a) 5% of the loan amount
b) 7.5% of the project cost
c) 10% of the project cost
d) 15% of the project cost
e) 25% of the project cost
26. Out of total housing loan granted by the branch which one will be classified as priority sector
under revised Priority Sector Policy
a) housing loan limit up to Rs. 25 lacs irrespective of the area
b) housing loan limit up to Rs. 24 lacs in other than metropolitan centre
c) housing loan limit up to Rs. 28lacs in metropolitan centre with Population more than 10 Lacs
d) Both b & c
e)housing loan limit up to Rs. 20 lacs irrespective of the area
27. Under BKCC scheme, the farmers are to be given different type of cards depending upon their
association & satisfactory conduct. A farmer having above 5 years of satisfactory conduct of
account will be entitled to
a)BKCC Green

b)BKCC Silver
c)BKCC Gold
d)BKCC Exclusive
e) BKCC platinum
28. What is the minimum margin under farm produce marketing loans/finance against warehouse
receipt?
a) 40%
b) 25%
c) 15%
d) 10%
e) 5 %
29. The maximum limit under priority sector loan against gold Jewellery is :
a)Rs. 1 lac
b)Rs. 2 lacs
c)Rs. 3 lacs
d)Rs. 5 lacs
e)Rs. 10 lacs
30.The minimum margin under priority sector loan against gold Jewellery is:
a)5%
b)10%
c)15%
d)20%
e)25%
31. The maximum amount that can be financed under the scheme for financing to farmers for
purchase of four wheelers are :
a)Rs. 10 lacs for new vehicle & Rs. 5 lacs for old vehicle
b)Rs. 15 lacs for new vehicle & Rs. 5 lacs for old vehicle
c)Rs. 15 lacs for new vehicle & Rs. 10 lacs for old vehicle
d)Rs. 10 lacs for new vehicle & Rs. 10 lacs for old vehicle
e)Rs. 15 lacs for new vehicle & Rs. 15 lacs for old vehicle
32.Scheme for installation of photo-voltaic pumping system for small irrigation projects .It must be
ensured that minimum subsidy + margin is ------
a. 25%
b. 30%
c. 40%
d. 50%
e. 60%

33. Under Scheme for installation of photo-voltaic pumping system for small irrigation projects for dug
well it is necessary that the beneficiary have the following minimum area of land to be brought under
irrigation to ensure viability of investments and repayment of loans in the prescribed period.
a. 1 acres
b. 1.60 acres
c. 1 hectares
d. 1.60 hectares
e. 2 hectares
34. Up to what limit, penal interest is not charged in Agriculture Accounts?
a. Rs. 25000
b. Rs.50000
c. Rs. 75000
d. Rs. 1.0 lacs
e. Rs.2.0 lacs
35. Which of the following is not a feature of Basic Saving Bank Deposit Account
under financial inclusion:
a) This account shall not have the requirement of any minimum balance
b) The services available in the account will include deposit and withdrawal of cash at bank
branch as well as ATMs
c) Facility of ATM card or ATM-cum-Debit Card
d) Account holders will be allowed a maximum of five withdrawals in a
month, including ATM withdrawals
e) Receipt/credit of money through electronic payment channels or by
means of deposit/collection of cheques drawn by Central/State
Government agencies and departments.
36. What is the incentive payable by our bank to BC for canvassing of retail
loan/GCC/BKCC:
a. 0.25% of loan amount subject to a maximum of Rs. 500 per case
b. 0.50% of loan amount subject to a maximum of Rs. 500 per case
c. 0.50% of loan amount subject to a maximum of Rs. 1000 per case
d. 1.00% of loan amount subject to a maximum of Rs. 500 per case
e. 1.00% of loan amount subject to a maximum of Rs. 1000 per case
37. What is the incentive payable by our bank to BC for canvassing RD accounts?
a) Rs. 5 per account subject to a maximum of Rs. 25 per customer ID
b) Rs. 5 per account subject to a maximum of Rs. 50 per customer ID
c) Rs. 10 per account subject to a maximum of Rs. 25 per customer ID
d) Rs. 10 per account subject to a maximum of Rs. 50 per customer ID
e) Rs. 25 per account subject to a maximum of Rs. 25 per customer ID
38. Which of the following is not correct for incentive paid to BC for canvassing of
Life insurance product of India first life insurance Company is?
a. Per Policy Rs. 5/- for sum insured up to Rs.15000/-

b. Per Policy Rs. 10/- for sum insured above Rs. 15000 & up to Rs. 25000/-
c. Per Policy Rs. 20/- for sum insured above Rs. 25000/-
d. None of the above
e. All of the above
39. What is the commission amount payable for Rupay Card Activation by BC/VLE-
a) Rs 3/- per card activation
b) Rs 2/- per card activation
c) Rs 5/- per card activation
d) Rs 10/- per card activation
40. What is the commission amount payable for Aadhaar Seeding by BC/VLE-
a) Rs 3/- per Aadhaar Seeding
b) Rs 2/- per Aadhaar Seeding
c) Rs 5/- per Aadhaar Seeding
d) Rs 10/- per Aadhaar Seeding
41. In case of term loan the margin requirement for Loan limit above Rs. 100,000 for other than
Tractor and heavy agri. Machinery is----
a) 25%
b) 15%
c) 20%
d) 0 %
e) 10%
42. As per MSME Act, the maximum investment limit in Plant & Machinery for Micro enterprises under
manufacturing sector is
a)10 lacs
b)15 Lacs
c)20 Lacs
d)25 Lacs
43. In case of Self Help Group the corpus fund constitutes
a)Savings of the group-in SB A/C of the group & Cash with the members
b)Amount of internal lending & Interest received thereon
c)Amount of grant, donations, contributions etc.
d)All above
44. As per revised Priority sector guideline target for Micro enterprises advance are-
a) 7.5 % of ANBC
b) 8.5 % of ANBC
c) 18 % of ANBC
d) 4.5 % of ANBC
e) 13.5 % of ANBC
45. Which of the following is not correct regarding the margin money (subsidy) under PMEGP scheme?
a) banks claim subsidy on the basis of project cost approved in sanction
b) if the actual capital expenditure is lower, the subsidy will be reduced on pro-rata basis
c) if availment of working capital limit is not as prescribed, the prorate subsidy will be returned
to KVIC
d) full amount of subsidy is available in all cases, if the project is run successfully.
e) Margin money subsidy will not be released by Ministry of MSME in cases when application are
not entered in the e-tracking system
46. What is the mandatory sub target for Agriculture advances for Small and Marginal Farmer?
a)5% of ANBC
b)15% of ANBC
c)10% of ANBC
d)8% of ANBC
e)4.5% of ANBC
47. What is the mandatory sub target for Agriculture advances?

a) 5% of ANBC
b) 10% of ANBC
c) 18% of ANBC
d) 13.5% of ANBC
e) 4.5% of ANBC
48. The margin requirement under the scheme for financing to farmers for purchase of four
wheelers is:
a. New Vehicle 10% used vehicle 30%
b. New Vehicle 25% used vehicle 25%
c. New Vehicle 15% used vehicle 25%
d. New Vehicle 15% used vehicle 40%
e. New Vehicle 25% used vehicle 40%
49. Loan available against pledge of gold ornaments/ jewellery, Gold coins, Silver jewellery for
agricultural or other Priority sector purposes. The rate of interest applicable will be
a)MCLR
b)7%
c)as per the category of advance
d)Base Rate
e)None of the above
50. what is the maximum limit per daydeposit in loan account at BC/VLE point.
a)50000
b)49000
c)45000
d)75000
e)100000
**************************************************************************************
Answer Key: Rural Banking

Q.No. Ans. Q.No. Ans. Q.No. Ans. Q.No. Ans. Q.No. Ans.
1 c 11 c 21 c 31 c 41 b
2 a 12 b 22 c 32 e 42 d
3 c 13 c 23 b 33 c 43 d
4 e 14 c 24 d 34 a 44 a
5 a 15 d 25 a 35 d 45 d
6 b 16 a 26 c 36 b 46 d
7 e 17 a 27 c 37 a 47 c
8 e 18 c 28 b 38 d 48 d
9 d 19 e 29 c 39 c 49 c
10 b 20 c 30 e 40 c 50 b

English

Direction:
Please read the following paragraph carefully and answer the questions given below it:
Bank believes in creating and maintaining Enterprise-wide strong credit & risk culture on an on-
going basis. The Bank strikes a balance between the business growth and the incremental risk
for deciding the business plan and strategy for each year, but as a matter of policy, the bank
seeks to maintain a low risk profile, however with due flexibility so as to capture remunerative
business at all points of time.
Accordingly the bank mends its lending channel to suit its risk–return trade off policy suitably
blended to business needs. For the period under review, in addition to laying stress in meeting
specific commitments in terms of RBI and Government of India directives, the focus area and
target markets are:
Small and Medium Enterprises (SMEs) is likely to grow faster in view of high priority being
accorded to this segment.
Retail Finance to grow further with specific thrust on Housing Loans.Infrastructure Financing is
also accorded added focus.
Financing of need-based requirements of various sectors especially health, housing, education,
employment; manufacturing sector, agriculture including irrigation and promotion of exports on
the lines of policy announcements made by Government of India.
Considering the dynamic nature of Target Market and risk perception, Credit Policy Committee
will identify the focus industries and sectors to suitably capture business potential of the new
emerging sectors from time to time.
1. Bank believes in creating and maintaining a strong ___________culture on an on-going basis.

a) target
b)Business strategy
c) credit
d) risk
e) Credit & risk
2. The Bank strikes a balance between the business growth and the incremental risk for
deciding the _______for each year.
a) Risk plan
b) Credit Plan
c) Strategic plan
d) business plan
e) growth plan

3. Bank seeks to maintain a low risk profile as well as the due flexibility so as to capture
__________.
a) remunerative business
b) credit risk
c) business risk
d) business targets
e) strategic targets.
4. Bank mends its lending channel to suit its ______trade off policy suitably blended to
business needs.
a) Credit risk
b) risk–return
c) Market risk
d) Strategic risk
e) Business risk
5. Laying stress in meeting specific commitments in terms of RBI and Government of India
directives, which one is not the focus area.
a) Large Corporate
b)Housing Loans
c)Infrastructure Finance
d)Health
e) Agriculture
6. Credit Policy Committee identifies the focus industries and sectors to suitably capture
business potential of the new________.
a) Priority Sector
b) Manufacturing Sector
c) Agriculture Sector
d) Emerging sectors
e) Education sector.

Direction: Choose the word/group of words which is most similar in meaning to the
following words.
7.Abundant
a)Plentiful
b) Scarce
c) Shortage
d) Deficient
e) Complete
8.Conceal
a) Prevent
b) Paste
c) Hide
d) Confine
e) Limit
9. Credible
a) False
b) Truce
c) Worth
d) Falter
e) Believable
10. Peasant
a) Labourer
b) Worker
c) Caretaker
d) Farmer
e) House keeper
11. Compassion
a) Kindness
b) Carelessness
c) Weakness
d) Dullness
e) Performance

Please fill in the blanks with the most appropriate word from those given
below:
12.I ________ for my duties last Monday.
a) Join
b) Joined
c) Reported
d) Report
e) Admitted
13.---------- is better than cure.
a) Treatment
b) Prevention
c) Caring
d) Health
e) Fitness
14.I am not sorry -------what I have done.
a) To
b) And
c) Since
d) For
e) Of
15.There is nothing ----------- worry about..
a) To
b) On
c) For
d) In
e) From
16. Soldiers -------hard for victory.
a) Try
b) Tried
c) Trying
d) Work
e) Fight
17. We ________searching for the circular for long.
a) Had
b) Have
c) Haven‘t
d) Have been
e) Have to
18. Customers now expect Banks to ______satisfy but also create a wow experience for
them.
a) Only
b) Fully
c) Invariably
d) Definitely
e) Not only
19. Deteriorating asset quality has _____pressure on the profitability of Banks.

a) Let
b) Create
c) Cause
d) Causing
e) Put
20. ________ large scale retirement in the next few years, Banks are likely to face the
challenge of grooming the new recruits in a very short span of time.
a) By
b) With
c) Through
d) In view of
e) For

Direction: Identify the incorrect part of the sentence.If the sentence is correct as it is
given and 'No correction is required', mark (e) as the answer.
21).I & Sonu /will take care /for the/activities on Monday/no error.
(a) (b) (c) (d) (e)
22.This is /the Player/who win /the bronze/in the Competition.
(a) (b) (c) (d) (e)
23).The Golden rule is/ to behave with a person /as I will/ like others /to behave with us.
(a) (b) (c) (d) (e)
24.).His statement/is very much/ similar about/ yours /no error.

(a) (b) (c) (d) (e)
25.) My friend has been/ married with/ the richest man/ of this village/no error
(a) (b) (c) (d) (e)
26.) He left to /Mumbai for some/official work /this morning/no error.

(a) (b) (c) (d) (e)
Choose the most suitable preposition
27) Simran has an inclination _____ working in advances department.

(a)upon
(b)at
(c)in
(d)for
(e)on
28.I beg _____ differ on this issue.

(a)of
(b)from
(c)by
(d)to
(e)on

29..The Rajasthan Royals struggled ______ score runs and were eventually defeated ____
the Delhi dare Devils.
(a)for; from
(b)to; by
(c)to; from
(d)at; by
(e)at; from
30.Stock statement is to be submitted to the bank ____the seventh of every month.

(a)of
(b)from
(c)by
(d)to
(e)on
31.You must be aware ______ fraudsters.

(a)of
(b)from
(c)by
(d)to
(e)on
32. What is the time ____ your watch?
(a)in
(b)from
(c)by
(d)to
(e)on
33.She gazed ____ the beautiful scenery.

(a)at
(b)in
(c)by
(d)to
(e)on
Write the word opposite in meaning to the following words
34. Reluctance
(a)Refusal
(b)Dearth
(c)Acceptance
(d)Perseverance
(e)Disagreement.
35. Retain
(a)Regain
(b)Abandon
(c)Refuse
(d)Rebound
(e)Rigour
36. Approach
(a)Retreat
(b)Calm
(c)Advance
(d)Land
(e)Encroach
37. Enormous.
(a)Big
(b)Great
(c)Massive
(d)Tiny
(e)Amorphous
38. Illuminate
(a)Culminate
(b)Retaliate
(c)Shadow
(d)Incarninate
(e)Darken
39.Adversity
a)Animosity
(b)Prosperity
(c)Complexity
(d)Favoritism
(e)Unanimity
40. Cautious
a) careful
(b)caring
(c)care
(d) Lazy
(e)Careless
41.Demolish
a) Prepare
(b)Create
(c)Break
(d)Build
(e)Flourish
Identify the correct meaning of the following words.
42.Abbreviate
(a) Shorten
(b) Create
(c) Elongate
(d) Comprehend
(e)Collate
43. Buoyant
(a) Delight
(b)Disgraced
(c)Sorry
(d)Cheerful
(e)Sad
44.Hazardous
(a)Useful
(b)Dangerous
(c)Useless
(d)Inflammable
(e)Breakable
45. Dearth
(a)Complete
(b)Death
(c)Prevent
(d)Preserve
(e)Shortage
46.Extrovert
(a)Favourable
(b)Extra
(c)Incoming
(d)Outgoing
(e)Stable
Fill in the blank with the correct Verb
47.Call me _____ you need any help.

(a)Can
(b)Could
(c)Shall
(d)Should
(e) may
48.You _____ proceed as per the approved plan.

(a)May
(b)Will
(c)could
(d)would
(e)Can
49.The vigilant officer _______the fraud.

(a) avoid
(b)prevent
(c) avert
(d) averted
(e) stopped
50. Aditya cleared the exam in the first ______

(a) Attempt
(b)Try
(c) Trial
(d) attempted
(e) tried
Q An Q An Q Ans Q Ans Q An Q An Q Ans

No s No s No No No s No s No
1 E 9 E 17 D 25 B 33 A 41 D 49 D
2 D 10 D 18 E 26 A 34 C 42 A 50 A
3 A 11 A 19 E 27 D 35 B 43 D
4 B 12 C 20 D 28 D 36 A 44 B
5 A 13 B 21 C 29 B 37 D 45 E
6 D 14 D 22 C 30 C 38 E 46 D
7 A 15 A 23 C 31 A 39 B 47 D
8 C 16 b 24 c 32 c 40 e 48 a

Direction:
Please read the following paragraph carefully and answer the questions given below it:
Baroda Traders Loan (BTL) is one of the key products of Retail Loan basket available against
the security of immovable property/ies, which caters to the financial needs of business entities
engaged in trading of permissible goods. The product provides hassle free advances for trading
activities and therefore has received good response from the traders as well as our operational
units. The credit limits are assessed on the basis of the accepted projected turn over and the
advance value of the property offered as security. We have launched new Credit Rating Model
for Traders Loans upto `200/- Lacs. Hence, Credit Rating for limits upto `200/- Lacs under
Baroda Traders Loan is to be done under the new Retail Rating Models (under BTL Model) which
is hosted on LAPS system. Facilities of limit more than `200/- Lacs shall continue to be rated in
BOBRAM. Bank has increased the ceiling on maximum limit to be sanctioned under Baroda
Traders Loan Scheme to `300/- Lacs for Rural/Semi-Urban Branches and `400/- Lacs for
Urban/Metro Branches w.e.f. 30.04.2013. Further, a new product ―Baroda Traders Loan against
Gold Ornaments/Gold Jewellery/Gold Coins‖ has been launched. As per the scheme guidelines of
Baroda Traders Loan, Borrowers are not considered any ad- hoc/ excess over the limit
sanctioned under the Scheme. Based on the feed back received from Zones/Regions, a need was
felt to meet the emergent working capital requirement arising out of peak season requirements,
delayed payments by debtors, tax payment etc. With a view to cater to such financial needs of
our existing Baroda Traders Loan borrowers, a new Retail Loan Asset product named ―Baroda
Traders Gold Card Scheme‖ has been launched. The Scheme provides for sanctioning of
additional limit to the extent of 20% of the sanctioned limit under Baroda Trader Limit or 70%
of realizable market value of immovable property (including realizable market value set aside
for sanctioning of regular Baroda Traders Limit), whichever is lower. This should enable our
operating units to satisfy the needs of our existing borrowers with good track record. With the
modification in ceiling on maximum limit coupled with launching of Baroda Traders Gold Card
Scheme, our Baroda Traders Loan product has become more competitive and robust.
1. BTL caters to the needs of which sector?

a) Corporate Sector
b) SMEs
c) Trading
d) Agriculture
e) Individuals

2. How is the credit limit of the traders assessed?
a) The credit limits are assessed on the basis of the accepted projected turn over and the
advance value of the property offered as security.
b) The credit limits are assessed based on the annual turnover.
c) The credit limits are assessed based on the projected turnover
d) The credit limits are assessed based on the advance value of the property offered as
security
e) All of the above
3. The new rating model is used for the limits upto what amount?
a) Rs500 lacs
b) Rs10 lacs
c) Rs100lacs
d) Rs200lacs
e) Rs 5 lacs
4. BOBRAM has to be used for what amount?

a) Above Rs10 lacs
b) Above Rs100 lacs
c) Above Rs200 lacs
d) Above Rs150 lacs
5. What is the new product launched for the Traders under Traders‘ Loan?
a) Traders‘ Loan against Gold Ornaments
b) Traders‘ Loan against Gold Jewelry
c) Traders‘ Loan against Gold Coins
d) Traders‘ Loan against i,ii and iii as above
e) Traders‘ Loan against Stock
6. What is the name of the newly introduced scheme for existing Traders‘ loan
borrowers?
a) New Baroda Traders‘ Loan
b) Baroda Traders‘ Loan 2
c) Baroda Traders Gold Card Scheme
d) BOB Traders credit card scheme
Direction: Choose the word/group of words which is most similar in meaning to the word
printed in bold as used in the passage.
7.KEY
a)A means of access
b) explanation
c) important
d) waste
e) product
8.Basket
a) Bag
b) cover
c) case
d) cup
e) group
9. Needs
a) requirements
b) food
c) money
d) loan
e) interest
10. Borrowers
a) customers
b) depositors
c) prospects
d) Traders
e) Traders who have availed BTL
11. Robust
a) coffee
b) vigorous
c) weak
d) dull
e) perform
Please fill in the blanks with the appropriate words as mentioned below:
12.I ------ the Bank ten years back./ I have _____
a) join
b) joined
c) joining
d) admit
e) admitted
13.----------aim is to become the top executive of the Bank.
a) My
b) I
c) we
d) they
e) our
14.I am sorry -------what I have done.
a) to
b) and
c) since
d) for
e) of
15.There is nothing new -----------the sun.
a) under
b) above
c) over
d) from
e) below
16.The soldiers die-------our country
a) to
b) on
c) for
d) in
e) from
17.We have been searching----------the circular
a) For
b) about
c) around
d) on
e) to
18. Traditionally banking is associated with ---------- of resources from

public to lend them to needy and deserving borrowers.
a) sourcing
b) raising
c) accepting
d)taking
e) lending
19.-------- of assets is an activity which banks are allowed to undertake.

a) Leasing
b) Lending
c) Borrowing
d) Pledging
e) Consolidating
20. Banks have to play an important role in employment generation, poverty alleviation and
nation building ------economic development.
a) by
b) with
c) through
d) in view of
e) for

21. Please choose the correct sentence from the following:
a) Based on the value of security charged to the bank, the stipulated margin is reduced and
the advance value is calculated subject to overall limits.
b) Based in the value of security charged to the bank, the stipulated margin is reducing and
the advance value is calculated subject to overall limits.
c) Based on the value of security charged to the bank, the stipulated margin is
Reducing and the advance value is calculating subject to overall limits.
d) Based on the value of security charged to the bank, the stipulated margin reduced and
the advance value calculated subject to overall limits.
e) Based the value of security charged to bank, the stipulated margin is reduced and the
advance value is calculated subject to overall limits.
22.
a) The mechanisation , computerisation process in Indian Banks largely follow the
recommendations of the Rangarajan Committee.
b) The mechanisation and computerisation process in Indian Banks largely follow the
recommendations of the Rangarajan Committee.
c) The mechanisation and computerisation process in Indian Banks largely following
the recommendations at the Rangarajan Committee
d) The mechanisation and computerisation process in Indian Banks largely followed
recommendations for the Rangarajan Committee.
e) The mechanisation and computerisation process in Indian Banks largely following the
recommendations of Rangarajan Committee.
23.
a) Cheque Truncation a process in which physical movement by Cheques with out a bank, between
bank, between banks and clearing house are curtailed or eliminated, being replaced by whole or
in part by electronic records of their content (with or without their images) for further
processing and transmission.
b) Cheque Truncation is a processes in which physical movement of Cheques within a bank,
between banks, between banks and clearing house is curtailed or eliminated, being replaced by
whole or in part on electronic records of their content (with or without their images) by
further processing and transmission.
c) Cheque Truncation are a process in which physical movements about Cheques within a bank,
between banks, between bank and clearing house is curtailed or eliminated, being replaced in
whole or in part by electronic records of their content (with or without their images) for
d) Cheque Truncation is a processs in which physical movement for Cheques within a bank,
between bank, between banks and clearing house is curtailed or eliminated, being replaced by
whole or in part by electronic record of their content (with or without their images) for
e) Cheque Truncation is a process in which physical movement of Cheques within a bank, between
banks, between banks and clearing house is curtailed or eliminated, being replaced by whole or in
part by electronic records of their content (with or without their images) for further
processing and transmission.
24.
a) Nevertheless, to enable banks to take uniform and concerted action expeditiously,
particularly to provide financial assistance to agriculturists, small scale industrial units,
artisans, small business and trading establishments affected by natural calamities, the following
guidelines are commended.
b) Nevertheless, for enable banks to take uniform and concerted action expeditiously,
guidelines is commended
c) Nevertheless, in enable banks for take uniform and concerted action expeditiously,
guidelines are commended
d) Nevertheless, to enable banks to take uniform and concerted action expeditiously,
particularly for provide financial assistance at agriculturists, small scale industrial units,
e) Nevertheless, to enable banks for take uniform and concerted action expeditiously,
particularly to provide financial assistance to agriculturist, small scale industrial unit, artisan,
small business and trading establishments affected by natural calamities, the following
25.
a) The identification of the wilful default should be made keeping in view the track records of
the borrowers and should not be decided on a basis of isolated transactions/incidents.
b) The identification about the wilful default should be made keeping in view the track record
of the borrowers and should not be decide on the basis of isolated transactions/incidents.
c) The identification the wilful default should made keeping in view the track record of the
borrowers and should not be decided on basis of isolated transactions/incidents.
d) The identification of the wilful default should be made keeping in view the track record of
the borrowers and should not be decided on the basis of isolated transactions/incidents.
e) The identification of the wilful default should be make keeping in view the track record of
the borrowers and should not be decided on the basis of isolated transactions/incidents.
Direction: From the paragraph given below please choose the correct synonyms (meanings)
as numbered:
Vigilance (1) function is aimed at bringing about a higher order of morality(2) as well as
rationality in the conduct(3) of affairs of public service. Vigilance is not to be construed(4) as
an administrative chore(5). True vigilance acts proactively, aimed at preventing corrupt(7)
practices, rather than reacting to acts of corruption by way of detective and/or punitive(8)
acts. The success of vigilance functions in an organization is judged by the effectiveness(9) in
prevention(10) of unhealthy practices rather than by number of cases detected and
punished.Vigilance, therefore, is not simply a police function but one of management of human(6)
conduct.
26.characteristics of human beings

27.behaviour
28.watchfulness
29.morally deprived
30.right moral conduct
31.stop from happening
32.extremely severe
33.impressive
34.routine task
35.interpret
Direction: From the paragraph given below please choose the correct antonym from the
numbered words:
Interest for Normal (1) Transit Period (NTP) as per FEDAI Rules for export (2) bills purchased
(3) is to be recovered separately at the time of purchase/ negotiation/discount of export bills.
For realisation of export bills purchased before expiry of Normal Transit Period (NTP) interest
for unexpired (8) period is to be refunded. In case of early realisation of export bill purchased
proportionate (5) interest will be refunded from the value date of realisation i.e.credit (6) to
nostro account in case of a foreign (7) currency bill, and debit to vostro account in case of a
Rupee bill, upto the last(9) date of normal transit period in the case of demand bill and upto the
notional due date / actual due date (which ever is earlier(4) ) in case of usance bill. Such a
refund shall become payable only on receipt of relative credit advice/ statement of account by
bank. Also, overdue interest and other charges, if any, at the applicable rates are to be charged
for late (10) realisation. The SITB will advise the SWAP Costs / Gains, if any, in the cases of
early realisation.
36.later
37.debit
38.import
39.sold
40.abnormal
41.expired
42.early
43.domestic
44.disproportionate
45.first
Direction: Which of the phrases (a), (b), (c) and (d) given below each statement should
replace the phrase printed in bold in the sentence to make it grammatically correct ? If
the sentence is correct as it is given and 'No correction is required', mark (e) as the
answer.
46. According to the Dun & Bradstreet research (2012), the MSME sector in India is highly
heterogeneous in terms of size of the enterprises, variety of products and services, and levels
of technology.
a) broadly heterogeneous in terms of the size

b) largely heterogeneous in terms of the size
c) highly heterogeneous in terms for the size
d) hugely heterogeneous in terms on the size
e) No correction required
47. While cyber-attacks have become more unpredictable and electronic payment systems
vulnerable to new types of misuse, it imperative that banks introduce certain minimum checks
and balances to minimise the impact of such attacks and to arrest/minimise the damage.
a) it is imperative that banks introduce

b) it are imperative that banks introduce
c) it is imperative that banks introduces
d) it is imperative that banks introducing
e) No correction
48. Our Bank has adopted a very balanced people strategy to create a composite and
responsible Human Resource culture in the Bank that can drive growth and also adequately face
various challenges of the current times, viz. the large retirements, massive induction of talent,
huge training requirements and challenges of succession and productivity.
a) Our Bank has adopt a very balanced people strategy

b) Our Bank has adopts a very balanced people strategy
c) Our Bank is adopted a very balanced people strategy
d) Our Bank has adopted a very balance people strategy
e) No correction
49. The Baroda Manipal School of Banking is a special initiative taken jointly by Bank of Baroda
to Manipal Global education to train students for a Banking career in Bank of Baroda on a
―first-day, first-hour‖ productivity model.
a) jointly with Bank of Baroda and Manipal Global education

b) jointly by Bank of Baroda and Manipal Global education
c) joint by Bank of Baroda and Manipal Global education
d) jointly for Bank of Baroda and Manipal Global education
e) No correction
50. Special efforts was made in the year under review to fulfill the growing aspirations of
the employees for faster career progression, thereby, motivating employees for higher
productivity.
a) Special efforts were made in the year under review

b) Special efforts were made during the year below review
c) Special efforts were made during the year under review
d) Special efforts was made during the year below review
e) No correction

Q An Q An Q Ans Q Ans Q An Q An Q An
No s No s No No No s No s No s
1 c 9 a 17 a 25 d 33 9 41 8 49 B
2 a 10 e 18 b 26 6 34 5 42 10 50 a
3 d 11 b 19 a 27 3 35 4 43 7
4 c 12 b 20 e 28 1 36 4 44 5
5 d 13 a 21 a 29 7 37 6 45 9
6 c 14 d 22 b 30 2 38 2 46 e
7 c 15 a 23 e 31 10 39 3 47 a
8 e 16 c 24 a 32 8 40 1 48 e

Reasoning
and
Problem
Solving

REASONING AND PROBLEM SOLVING
A. Reasoning
TYPE-I
1. How many meaningful English words can be formed , starting with S, with
the second, the fourth , the fifth and the eighth letters of the word
PERISHED using each letter only once in each word ? ( to be counted from
left)
(a)None (b)one (c) Two (d) Three (e) More than three
Answer –(b)
Specified letters are E,I,S and D respectively. The meaningful word that
can be formed using these letters once is SIDE
2. The positions of how many digits in the number 837912 will remain
unchanged after the digits within the number are rearranged in descending
order ? ( From left to right )
Answer –(b)
Given Number :837912

Descending Order : 9 8 7 3 2 1
3. In a certain code ― BUILT‖ is written as ― 5 #32 @‖ and TRIBE is written

as ― @935*‖. How is ―RULE‖ written in that code ?
(a)9 # 2* (b) 9 5 # * (c) @ # 3 * (d) @ 2 # * (e) None of these
Answer –(a)
TYPE-II
Eight friends A, B, C, D, E, F, G and H are sitting around a circle facing the

centre, not necessarily in the same order. F sits fourth to the left of B . A and H
are immediate neighbours of F. C sits third to the left of A. G sits third to the
right of E .
4.What is D‘s position with respect to B ?

(a)immediate left (b) Sixth to the right (c) second to the left (d) Seventh to
the left (e) Fifth to the right
5.The immediate neighbours of G is :

(a) F & H (b) A & F (c) C & H (d) A & B (e) B & C
6.If C is related to E in a certain way and similarly F is related to B in the

same way, to whom is A related to ?
(a)H (b) D ( c) G ( d) C ( e) None of these
7.Four of the following five are alike in a certain way based on their seating
positions in the above arrangement & so form a group. Which is the one that does
not belong to the group. ?
(a)FE (b) HA (c) DG ( d) BE ( e) CF
8.If all the eight friends are made to sit alphabetically in the clockwise
direction starting from A, positions of how many will remain unchanged ( Excl-A)
(a) None (b) One (c) Two (d) Three (e) four

Answer :- 4-(a)-D is to the immediate left of B
5-(e)-B & C are immediate neighbours of G
6-(c)-C is sitting just opposite to E. F is sitting just opposite to B.
similarly A is sitting just opposite to G
7- (d)-except in the pair BE , in all other pairs the first person is
second to the left of the second person. B is second to the right of E .
8- (a)
TYPE-III
In a class , Sameer ‗s rank is 10th from top and Anjali ‗s rank is 4th from the
top. Among girls , Anjali‘s rank is 3rd from the top & 7th from the bottom. Among
boys , Sameer‘s rank is 5th from the top & 21st from the bottom.
9. What is the total number of students in that class ?
(a)43 (b) 30 (c)34 (d)39 (e) 36
Answer :- (c) Girls = 2+ 1+6 = 9, Boys = 4+1+20 +=25, Hence total students
25 + 9 = 34
10.How many boys and girls are in between Sameer and Anjali ?
(a) Four boys , two girls (b) two boys , four girls (c) three boys , two girls
(d)two boys , two girls (e) two boys , three girls
Answer :- ( c)
2 Girls , 1 boy
Anjali -4 th (3rd among girls)

3 boys
2 girls

Sameer -10th ( 5th among boys)
TYPE-IV
Questions (11- 13) Read the information carefully and answer the given
questions.
P @ Q means P is the father of Q

P + Q means P is the husband of Q
P $ Q means P is the brother of Q
P % Q means P is the mother of Q
P & Q means P is the husband of Q
11. How is A related to D in this expression : ―A + B % C & D ?

(a) Grand mother (b) Grand daughter (c) mother in law (d) Aunt (e) Daughter-
in-law
Answer :- (c) Mother in law
12. What should come in the place of the question mark to establish that C is
the aunt of E in the expression ? A% B + C & D ? E
(a) $ (b) & (c) + (d) either + or % (e) either @ or %
Answer :- (e) Either @ or %
13. which among the following options is true if the expression ― A+ B & C @ D
% E $ F is definitely true ?
(a)E is the sister –in –law of A (b) F is the daughter –in-law of C (C) B is the
aunt of D ( D) A is the uncle of E ( E) C is the uncle of A
Answer :- (c) B is the aunt of D

TYPE-V

14.statement :All drivers are swimmers . Some swimmers are athletes . No
athlete is a banker .
Conclusion : I-All swimmers being bankers is a possibility
II- No driver is a banker
(a)Either conclusion I or II is true (b)both conclusions I & II are true ( c) only
conclusion II is true (d) neither conclusion I nor II is true (e) only conclusion I is
true
15. statement : All frogs are amphibians. Some turtles are amphibians . All
turtles are reptiles.
Conclusion :- I-At least some amphibians are reptiles
II-No frog is a turtle
(a)Either conclusion I or II is true (b) both conclusions I & II are true (c) Only
conclusion II is true (d) Neither conclusion I nor II is true (e) only conclusion I
is true
16. Statement :-All kings are warriors . Some dukes are kings
Conclusion :- I- All kings are dukes

II- At least some dukes are warriors
( a)either conclusion I or II is true (b) both conclusions I & II are true (c) Only
conclusion II is true ( d) Neither conclusion I nor II is true (e) only conclusion I
is true
17. Statement :-Some plants are trees . All trees are weeds . All weeds are
shrubs.
Conclusion :- I-All plants are weeds

II-Some plants are weeds

(a)either conclusion I or II is true (b) both conclusion I & II are true (c) only
true
Answers :- 14.( d) , 15 ( e), 16 ( c) , 17 ( c)
18. Four of the following five are alike in a certain way & hence form a group.
Which of the following does not belong to that group ?
( a) Walk (b) Cry (c) Play (d) study (e) Alive
Answer :- (e) , All others are verbs
19. Pointing to a girl, Mr Arun said, ― She is the daughter of my mother‘s only
child‖. How is the girl related to Mr Arun ?
( a) sister (b) mother (c) cousin (d) Daughter (e) Can not be determined
Answer :- (d) , the only child of Arun‘s mother means Arun himself. Therefore
the girl is the daughter of Arun.
20.‖ Artificial ― is related to ― Natural‖ in the same way as ― private‖ is related to

_____
(a)future (b) Personal (c) Public (d) closed (e) confidential
Answer :- (c) Private-antonym is Public
( questions 21 to 23) : Following questions are based on the five three-digit

numbers given below.
437 254 829 147 563

21. If all the digits of each of the numbers are arranged in ascending order
within the number which number will be the second highest ?
(a) 254 (b) 437 (c) 563 (d) 147 (e) 829
Answer (b)
22.If all the three digits of each of the numbers are added, the total of which of
the following numbers will be the second lowest ?
(a) 437 (b) 829 (c) 147 (d) 254 (e) 563
Answer :- ( c)
23.if one is subtracted from the third digit of each of the numbers , how many
numbers thus formed will be divisible by three ?
(a)One (b) two (c) three (d) more than three (e) more than four
Answer :- (a)
24.Which of the following will come in place of question mark(?) in the following
series based on English alphabetical order ?
ZA BY XC DW ?
(a) VF (b) EU (c) UE (d) EV ( e) VE
Answer :- ( e)
25.Which of the following will come next in the following series ?

919829873987649876559876546987654
(a)7 (b)8 (c)3 (d)2 (e)4

Answer :- (c)
Problem Soving :-
1. The total cost of fencing a square plot at Rs 9 per metre is Rs 432. What
will be the total cost of tiling the same plot, if the cost of tiling is Rs 20 per
metre square ?
(a)Rs 2220 (b) Rs 2150 (c) Rs 1180 (d) Rs 2880 (e) Rs 1162
Answer : (d)
Explanation :- Perimetre of square = 432/9 = 48 m, side of square=48/4=12m

The cost of total tiling = ( 12X12) x 20 sq metre= Rs 2880/-
2.How many rotations will the hour hand of a clock complete in 72 hours ?
(a) 3 (b) 6 (c) 9 (d) 12 (e) 15
Answer : (b)
Explanation :- Hour hand rotates in 12 hours = 1 time, In 72 hours the hour

hand will rotate = 72/12 = 6 times
3.45% of 2100 – 30% of 350 = 1170- ?
(a)230 (b)130 (c) 330 (d) 270 (e) 170
Answer : (c)
Explanation :- 1170- ? = 2100x 45/100 - 350x30/100 = 945-105
? = 1170-840=330

4.A scooter covers a distance of 30kms travelling at an average speed of
36kmph . what distance can the scooter travel in the same time if it increases
its speed to 42 kmph ?
(a)45 km (b) 32 km (c) 38 km (d) 40km (e) 35km
Answer (e)
Explanation :-scooter takes 30/36 hr to cover distance of 30kms. Required

distance = 42 x 30/36 km = 35 km
5.Two pipes A & B can separately fill a cistern in 60 minutes & 75 minutes
respectively. There is a third pipe in the bottom of the cistern to empty it. If
all the three pipes are simultaneously opened , then the cistern is full in 50
minutes. In how much time the third pipe alone can empty the cistern ?
(a)110 min (b) 100 min (c) 120 min (d) 90 min (e) 130 min
Answer (b)
Explanation :-Let the third pipe alone can empty the cistern in X minutes.
Then, 1/60 + 1/75-1/X = 1/50, 1/X = 1/60+ 1/75 -1/50= 5+ 4-6/300
1/X = 1/100 , X= 100 minutes.
6. Vikram invested Rs 2 lacs at simple interest rate of 12% p.a for pne year.He
then added Rs 500 to total amount accumulated at the end of one year and
earned simple interest at the rate of 13% p.a. How much amount he would have
earned as a simple interest at the end of the second year. ?
(a)Rs 26065/- (b)Rs 26940/- (c) Rs 26445/- (d) Rs 29185/- (e) Rs 29595/-

Answer (d)
Explanation :- simple interest after one year = 200000 X 12X 1/100= Rs 24000
Required simple interest after completion of two years 200000 + 24000

+500X13/100= Rs 2245 X 13 = rs 29185/-
7. A, B & C started a business by investing Rs 8400, Rs 15600, & Rs 13200

respectively. All of them invested for equal period of time . If A‘s share of
annual profit was Rs 1960, what was the difference between B‘s share of
annual profit and C‘s share of annual profit ?
(a)Rs 560 (b)Rs 520 (c) Rs 540 (d) Rs 480 (e) Rs 600
Answer :- (a)
Explanation :-Let the total profit of the year is X . Hence 84 x

X/84+156+132=1960, Hence X = Rs 8680, Hence required difference is Rs
560
8. If ¼ th of the area rectangular plot is 2700sq metre & the width of the plot
is 90 metres , what is the ratio between the width & length of the plot ?
(a)3 : 4 (b) 4:3 (c) 3:1 (d) 1:3 (e) 4:1
Answer :- (a)
Explanation :- Let the length of the rectangular field is L. (90 x L ) x ¼=2700.

Hence L = 120 metre . Required ratio = 90:120 = 3:4
9.The average age of 60 boys in a class was calculated as 12 years. It was

later realized that the actual age of one of the boys in the class was 12.5

years. But it was calculated as 14 years. What is the actual average age of the
boys in the class ?
(a) 11 years (b) 11.275 years (c) 11.50 years (d) 11.975 years (e) 11.875
years
Answer :- (d)
Explanation :- difference of age = 12.5 – 14 = -1.5 years . Hence actual average

= 12-1.5/60= 12-0.025=11.975 years
10. Giridhar purchased 100 sarees @ 450 per piece. While selling he offered
10% discount on the labeled price and earned a profit of 20%. What was the
labeled price of each saree ?
Answer :- (d)
Explanation :- Let the labeled price of each sari be Rs x . Hence 90% of x

=120x450/100. Hence x = Rs 600
11. A & B together can finish a work in 9 days. A alone can finish the same
work in 12 days. In how many days will B alone finish the work ?
(a)24 days (b)28 days (c) 32 days (d) 36 days (e) 35 days
Answer :- (d)
Explanation :- B‘s one day work = 1/9 – 1/12 = 1/36. Hence B will complete the
work in 36 days.

12. 7/8 th of the girls and 6/11 th of the boys of a primary school participated
in the annual sports. If the number of participating students is 259 out of
which 125 are boys . what is the difference between number of boys & number
of girls in the primary school ?
(a)63 (b)71 (c) 79 (d) 76 (e) 36
Answer (d)
Explanation :- Let the No. of girls in the school be = X & no. of boys = Y
Hence 7/8 x X = 259-125, Hence X = 153, similarly 6/11 x Y =
125. Hence Y = 229. Required difference = 229-153=76
13.Production of company A is 120% of the production of company B and 80%

of the production of company C. What is the ratio between the productions of
companies A, B & C respectively ?
(a) 6:5 :9 (b) 6:5:4 (c) 12:10:15 (d) 10:12 :15 (e) 5:2:1
Answer :- (c)
Explanation :- Let the production of company B = 100 units. Hence production of

company A = 120 units. Production of company C = 120x 100/80=150 units.
Required ratio is 120 :100 :150 = 12:10:15
14. 117% of 459.88- 162% of 143.02=
(a)290 (b)280 (c) 300 (d) 306 (e) 320 Answer :- (d)
15.( 2525 x 0.25 /5) x 7 = ?
(a) 889.43 (b) 883.75 (c) 886.45 (d) 881.75 (e) 884.56
Answer :- (b)

REASONING AND PROBLEM SOLVING
B. Reasoning
TYPE-I
4. How many meaningful English words can be formed , starting with S, with
the second, the fourth , the fifth and the eighth letters of the word
PERISHED using each letter only once in each word ? ( to be counted from
left)
Answer –(b)
Specified letters are E,I,S and D respectively. The meaningful word that
can be formed using these letters once is SIDE
5. The positions of how many digits in the number 837912 will remain
unchanged after the digits within the number are rearranged in descending
order ? ( From left to right )
Answer –(b)
Given Number :837912

Descending Order : 9 8 7 3 2 1
6. In a certain code ― BUILT‖ is written as ― 5 #32 @‖ and TRIBE is written

as ― @935*‖. How is ―RULE‖ written in that code ?
(a)9 # 2* (b) 9 5 # * (c) @ # 3 * (d) @ 2 # * (e) None of these
Answer –(a)
TYPE-II
Eight friends A, B, C, D, E, F, G and H are sitting around a circle facing the

centre, not necessarily in the same order. F sits fourth to the left of B . A and H
are immediate neighbours of F. C sits third to the left of A. G sits third to the
right of E .
4.What is D‘s position with respect to B ?

(a)immediate left (b) Sixth to the right (c) second to the left (d) Seventh to
the left (e) Fifth to the right
5.The immediate neighbours of G is :

(a) F & H (b) A & F (c) C & H (d) A & B (e) B & C
6.If C is related to E in a certain way and similarly F is related to B in the

same way, to whom is A related to ?
(a)H (b) D ( c) G ( d) C ( e) None of these
7.Four of the following five are alike in a certain way based on their seating
positions in the above arrangement & so form a group. Which is the one that does
not belong to the group. ?
(a)FE (b) HA (c) DG ( d) BE ( e) CF
8.If all the eight friends are made to sit alphabetically in the clockwise
direction starting from A, positions of how many will remain unchanged ( Excl-A)
(a) None (b) One (c) Two (d) Three (e) four

Answer :- 4-(a)-D is to the immediate left of B
5-(e)-B & C are immediate neighbours of G
6-(c)-C is sitting just opposite to E. F is sitting just opposite to B.
similarly A is sitting just opposite to G
7- (d)-except in the pair BE , in all other pairs the first person is
second to the left of the second person. B is second to the right of E .
8- (a)
TYPE-III
In a class , Sameer ‗s rank is 10th from top and Anjali ‗s rank is 4th from the
top. Among girls , Anjali‘s rank is 3rd from the top & 7th from the bottom. Among
boys , Sameer‘s rank is 5th from the top & 21st from the bottom.
9. What is the total number of students in that class ?
(a)43 (b) 30 (c)34 (d)39 (e) 36
Answer :- (c) Girls = 2+ 1+6 = 9, Boys = 4+1+20 +=25, Hence total students
25 + 9 = 34
10.How many boys and girls are in between Sameer and Anjali ?
(a) Four boys , two girls (b) two boys , four girls (c) three boys , two girls
(d)two boys , two girls (e) two boys , three girls
Answer :- ( c)
2 Girls , 1 boy
Anjali -4 th (3rd among girls)

3 boys
2 girls

Sameer -10th ( 5th among boys)
TYPE-IV
Questions (11- 13) Read the information carefully and answer the given
questions.
P @ Q means P is the father of Q

P + Q means P is the husband of Q
P $ Q means P is the brother of Q
P % Q means P is the mother of Q
P & Q means P is the husband of Q
11. How is A related to D in this expression : ―A + B % C & D ?

(a) Grand mother (b) Grand daughter (c) mother in law (d) Aunt (e) Daughter-
in-law
Answer :- (c) Mother in law
12. What should come in the place of the question mark to establish that C is
the aunt of E in the expression ? A% B + C & D ? E
(a) $ (b) & (c) + (d) either + or % (e) either @ or %
Answer :- (e) Either @ or %
13. which among the following options is true if the expression ― A+ B & C @ D
% E $ F is definitely true ?
(a)E is the sister –in –law of A (b) F is the daughter –in-law of C (C) B is the
aunt of D ( D) A is the uncle of E ( E) C is the uncle of A
Answer :- (c) B is the aunt of D

TYPE-V

14.statement :All drivers are swimmers . Some swimmers are athletes . No
athlete is a banker .
Conclusion : I-All swimmers being bankers is a possibility
II- No driver is a banker
(a)Either conclusion I or II is true (b)both conclusions I & II are true ( c) only
true
15. statement : All frogs are amphibians. Some turtles are amphibians . All
turtles are reptiles.
Conclusion :- I-At least some amphibians are reptiles
II-No frog is a turtle
(a)Either conclusion I or II is true (b) both conclusions I & II are true (c) Only
conclusion II is true (d) Neither conclusion I nor II is true (e) only conclusion I
is true
16. Statement :-All kings are warriors . Some dukes are kings
Conclusion :- I- All kings are dukes

II- At least some dukes are warriors
( a)either conclusion I or II is true (b) both conclusions I & II are true (c) Only
conclusion II is true ( d) Neither conclusion I nor II is true (e) only conclusion I
is true
17. Statement :-Some plants are trees . All trees are weeds . All weeds are
shrubs.
Conclusion :- I-All plants are weeds

II-Some plants are weeds

(a)either conclusion I or II is true (b) both conclusion I & II are true (c) only
true
Answers :- 14.( d) , 15 ( e), 16 ( c) , 17 ( c)
18. Four of the following five are alike in a certain way & hence form a group.
Which of the following does not belong to that group ?
( a) Walk (b) Cry (c) Play (d) study (e) Alive
Answer :- (e) , All others are verbs
19. Pointing to a girl, Mr Arun said, ― She is the daughter of my mother‘s only
child‖. How is the girl related to Mr Arun ?
( a) sister (b) mother (c) cousin (d) Daughter (e) Can not be determined
Answer :- (d) , the only child of Arun‘s mother means Arun himself. Therefore
the girl is the daughter of Arun.
20.‖ Artificial ― is related to ― Natural‖ in the same way as ― private‖ is related to

_____
(a)future (b) Personal (c) Public (d) closed (e) confidential
Answer :- (c) Private-antonym is Public
( questions 21 to 23) : Following questions are based on the five three-digit

numbers given below.
437 254 829 147 563

21. If all the digits of each of the numbers are arranged in ascending order
within the number which number will be the second highest ?
(b) 254 (b) 437 (c) 563 (d) 147 (e) 829
Answer (b)
22.If all the three digits of each of the numbers are added, the total of which of
the following numbers will be the second lowest ?
(b) 437 (b) 829 (c) 147 (d) 254 (e) 563
Answer :- ( c)
23.if one is subtracted from the third digit of each of the numbers , how many
numbers thus formed will be divisible by three ?
(a)One (b) two (c) three (d) more than three (e) more than four
Answer :- (a)
24.Which of the following will come in place of question mark(?) in the following
series based on English alphabetical order ?
ZA BY XC DW ?
(b) VF (b) EU (c) UE (d) EV ( e) VE
Answer :- ( e)
25.Which of the following will come next in the following series ?

919829873987649876559876546987654
(a)7 (b)8 (c)3 (d)2 (e)4

Answer :- (c)
Problem Soving :-
2. The total cost of fencing a square plot at Rs 9 per metre is Rs 432. What
will be the total cost of tiling the same plot, if the cost of tiling is Rs 20 per
metre square ?
(a)Rs 2220 (b) Rs 2150 (c) Rs 1180 (d) Rs 2880 (e) Rs 1162
Answer : (d)
Explanation :- Perimetre of square = 432/9 = 48 m, side of square=48/4=12m

The cost of total tiling = ( 12X12) x 20 sq metre= Rs 2880/-
2.How many rotations will the hour hand of a clock complete in 72 hours ?
(b) 3 (b) 6 (c) 9 (d) 12 (e) 15
Answer : (b)
Explanation :- Hour hand rotates in 12 hours = 1 time, In 72 hours the hour

hand will rotate = 72/12 = 6 times
3.45% of 2100 – 30% of 350 = 1170- ?
(a)230 (b)130 (c) 330 (d) 270 (e) 170
Answer : (c)
Explanation :- 1170- ? = 2100x 45/100 - 350x30/100 = 945-105
? = 1170-840=330

4.A scooter covers a distance of 30kms travelling at an average speed of
36kmph . what distance can the scooter travel in the same time if it increases
its speed to 42 kmph ?
(a)45 km (b) 32 km (c) 38 km (d) 40km (e) 35km
Answer (e)
Explanation :-scooter takes 30/36 hr to cover distance of 30kms. Required

distance = 42 x 30/36 km = 35 km
5.Two pipes A & B can separately fill a cistern in 60 minutes & 75 minutes
respectively. There is a third pipe in the bottom of the cistern to empty it. If
all the three pipes are simultaneously opened , then the cistern is full in 50
minutes. In how much time the third pipe alone can empty the cistern ?
(a)110 min (b) 100 min (c) 120 min (d) 90 min (e) 130 min
Answer (b)
Explanation :-Let the third pipe alone can empty the cistern in X minutes.
Then, 1/60 + 1/75-1/X = 1/50, 1/X = 1/60+ 1/75 -1/50= 5+ 4-6/300
1/X = 1/100 , X= 100 minutes.
6. Vikram invested Rs 2 lacs at simple interest rate of 12% p.a for pne year.He
then added Rs 500 to total amount accumulated at the end of one year and
earned simple interest at the rate of 13% p.a. How much amount he would have
earned as a simple interest at the end of the second year. ?
(a)Rs 26065/- (b)Rs 26940/- (c) Rs 26445/- (d) Rs 29185/- (e) Rs 29595/-

Answer (d)
Explanation :- simple interest after one year = 200000 X 12X 1/100= Rs 24000
Required simple interest after completion of two years 200000 + 24000

+500X13/100= Rs 2245 X 13 = rs 29185/-
7. A, B & C started a business by investing Rs 8400, Rs 15600, & Rs 13200

respectively. All of them invested for equal period of time . If A‘s share of
annual profit was Rs 1960, what was the difference between B‘s share of
annual profit and C‘s share of annual profit ?
Answer :- (a)
Explanation :-Let the total profit of the year is X . Hence 84 x

X/84+156+132=1960, Hence X = Rs 8680, Hence required difference is Rs
560
8. If ¼ th of the area rectangular plot is 2700sq metre & the width of the plot
is 90 metres , what is the ratio between the width & length of the plot ?
(a)3 : 4 (b) 4:3 (c) 3:1 (d) 1:3 (e) 4:1
Answer :- (a)
Explanation :- Let the length of the rectangular field is L. (90 x L ) x ¼=2700.

Hence L = 120 metre . Required ratio = 90:120 = 3:4
9.The average age of 60 boys in a class was calculated as 12 years. It was

later realized that the actual age of one of the boys in the class was 12.5

years. But it was calculated as 14 years. What is the actual average age of the
boys in the class ?
(b) 11 years (b) 11.275 years (c) 11.50 years (d) 11.975 years (e) 11.875
years
Answer :- (d)
Explanation :- difference of age = 12.5 – 14 = -1.5 years . Hence actual average

= 12-1.5/60= 12-0.025=11.975 years
10. Giridhar purchased 100 sarees @ 450 per piece. While selling he offered
10% discount on the labeled price and earned a profit of 20%. What was the
labeled price of each saree ?
Answer :- (d)
Explanation :- Let the labeled price of each sari be Rs x . Hence 90% of x

=120x450/100. Hence x = Rs 600
11. A & B together can finish a work in 9 days. A alone can finish the same
work in 12 days. In how many days will B alone finish the work ?
(a)24 days (b)28 days (c) 32 days (d) 36 days (e) 35 days
Answer :- (d)
Explanation :- B‘s one day work = 1/9 – 1/12 = 1/36. Hence B will complete the
work in 36 days.

12. 7/8 th of the girls and 6/11 th of the boys of a primary school participated
in the annual sports. If the number of participating students is 259 out of
which 125 are boys . what is the difference between number of boys & number
of girls in the primary school ?
(a)63 (b)71 (c) 79 (d) 76 (e) 36
Answer (d)
Explanation :- Let the No. of girls in the school be = X & no. of boys = Y
Hence 7/8 x X = 259-125, Hence X = 153, similarly 6/11 x Y =
125. Hence Y = 229. Required difference = 229-153=76
13.Production of company A is 120% of the production of company B and 80%

of the production of company C. What is the ratio between the productions of
companies A, B & C respectively ?
(b) 6:5 :9 (b) 6:5:4 (c) 12:10:15 (d) 10:12 :15 (e) 5:2:1
Answer :- (c)
Explanation :- Let the production of company B = 100 units. Hence production of

company A = 120 units. Production of company C = 120x 100/80=150 units.
Required ratio is 120 :100 :150 = 12:10:15
14. 117% of 459.88- 162% of 143.02=
(a)290 (b)280 (c) 300 (d) 306 (e) 320 Answer :- (d)
15.( 2525 x 0.25 /5) x 7 = ?
(b) 889.43 (b) 883.75 (c) 886.45 (d) 881.75 (e) 884.56
Answer :- (b)


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Study Material

A Reference Book for Promotion Exercise

Baroda Apex Academy

(for internal circulation only)

01. Baking Law & Practice 2

Baroda Academy 1 Inventing methods for inventing minds

Baroda Academy 2 Inventing methods for inventing minds

Baroda Academy 3 Inventing methods for inventing minds

Difference between 'Holder' and 'Holder-in-due-Course‟:

Baroda Academy 4 Inventing methods for inventing minds

Bill date Tenor Date of acceptance Due date

Baroda Academy 5 Inventing methods for inventing minds

Sec. 26 - Authority of persons to bind themselves:

Sec. 27 - Authority of an Agent to bind his principal in respect of a negotiable instrument :

Baroda Academy 6 Inventing methods for inventing minds

Sec. 31 - Liability of the drawee of a cheque:

Sec.57 - Negotiation by legal representative:

Baroda Academy 7 Inventing methods for inventing minds

Sec.59 - Instrument acquired after dishonour or when overdue:

Sec.60 - Instrument negotiable till payment or satisfaction:

Sec.87 - Effect of material alteration:

Sec.99 - Noting and Protest:

Sec.104 - Noting and protest of foreign bills:

Sec.131 - Protection to collecting banker:

Baroda Academy 10 Inventing methods for inventing minds

(II) Note: Following points to be noted in respect of this section

Sec.142 - Cognizance of offence:

This section provides that -

Negotiable Instruments Act 1881, (Section 138 change): -

Negotiable Instrument Act 1881: At a glance

Baroda Academy 13 Inventing methods for inventing minds

Baroda Academy 14 Inventing methods for inventing minds

47 Negotiation by A promissory note, bill of exchange, or cheque, payable to bearer is

Baroda Academy 15 Inventing methods for inventing minds

85 Cheque payable to Where a cheque is payable to order purports to be endorsed by or on behalf

Baroda Academy 16 Inventing methods for inventing minds

Baroda Academy 17 Inventing methods for inventing minds

Section124. "Contract of indemnity" defined-

Sec. 126 "Contract of guarantee", "surety", "principal debtor" and "creditor" -

Section 148. ‗Bailment‘, ‗bailor‘ and ‗bailee‘ defined. -

Section 172. "Pledge", "Pawnor", and "Pawnee" defined -

Section 182. "Agent" and "principal" defined -

Baroda Academy 18 Inventing methods for inventing minds

Indian Partnership Act, 1932

Reserve Bank of India Act, 1934

 To regulate the issue of Bank Notes.

The Act deals with the following:

 Incorporation, capital, management and business of the bank.

Baroda Academy 19 Inventing methods for inventing minds

Cash Reserve Ratio

Audit of Annual Accounts of Banks:

BANKING REGULATION ACT, 1949:

Powers Of Reserve Bank of India to control advances by banking company:

- the purpose for which advances may or may not be made.

Rates of interest charged by banking companies:

Powers of Central Government to make rules for the preservation of records:

Baroda Academy 22 Inventing methods for inventing minds

Specific order of the court for producing bankers' books:

Baroda Academy 23 Inventing methods for inventing minds

For Bank of Baroda

Branch Manager/Joint Manager

For Bank of Baroda

- A charge for securing any issue of debentures;