Position description

Manager, Websites and Portals

The Manager, Websites and Portals is responsible for technical design, development, and
maintenance of the Agency’s web applications. The incumbent will lead a small team and will work
with vendors, other partners and other Agency teams.
The Manager will have demonstrated broad expertise in web technologies, user experience with an
emphasis on interactive, real-time experiences, and workflow simplicity and elegance.

Are you
 Looking for a health sector opportunity to manage the development of a key strategic web
portal and corporate website?

 Looking to exercise your strategic platform management skills in a recently established and
dynamic organisation with a critical role?

 Self-motivated and able to work independently to identify issues, perceives the relevant
implications, and develop practicable solutions that add value?

 An excellent people manager and communicator with strong interpersonal skills, able to
manage a diverse range of stakeholders?

Manager, Websites and Portals - Information Infrastructure,

Title
Management and Standards

VPS 6
Classification
Information Infrastructure, Management and Standards
Branch
50 Lonsdale Street, MELBOURNE VIC 3000
Work location
DHHS/VAH/432082
Position number
Fixed-term, Full-time (76 hours per fortnight)
Employment type
Value range 1: $118,908 - $139,017 plus superannuation
Salary Range
Value range 2: $139,018 - $159,124 plus superannuation

Director, Information Infrastructure, Management and Standards

Position reports to
Steve Graham
Further information
03 9096 1519; steve.graham@vahi.vic.gov.au

20 May 2019
Closing date
The Victorian Agency for Health Information
The Victorian Agency for Health Information (VAHI) is a new agency within the Victorian
Government’s health portfolio, which will analyse and share information across our health system to
ensure everyone has an accurate picture of where the concerns are and where we are getting it right.
Its responsibilities will flow across measurement of patient care and outcomes for three key purposes:
public reporting, oversight and clinical improvement.
The Victorian Agency for Health Information will:
 Collect, analyse and share data so that the community is better informed about health services
and health services receive better information about their performance
 Ensure that boards, health executives and clinicians get the information they need to best serve
their communities and provide better, safer care
 Ensure that patients and carers get meaningful and useful information about care in their local
community
 Improve researcher’s access to data to create evidence that informs the provision of better,
safer care.

To achieve this, it will be vital that VAHI receives the best quality data from public and private
providers of health services. Accordingly, VAHI will play a role in data management, standards
and integrity.

Branch
The Information Infrastructure, Management and Standards Branch will be responsible for information
management and services and maintaining integrated, automated and reliable information systems to
support the data storage, visualisation and routine reporting needs of the Agency.
The branch will:
 Maintain information policy and standards
 Make and manage data requests and support data quality assurance processes, including
ensuring methodologies are transparent to support state-wide capacity to use health data
 Data management including approaches to maintain privacy, security and confidentiality
 Data integrity
 Design technical components and develop, and maintain the Agency’s web applications
 Provide routine reporting to all clinical leaders in all health services through interactive
experiences (e.g. clinical portals) including monitoring indicators (i.e. Statement of Priorities)
and surveillance information
 Maintain integrated, automated and reliable information systems to support the data storage,
visualisation and routine reporting needs of the Agency.

Organisational environment
The department develops and delivers policies, programs and services that support and enhance the
wellbeing of all Victorians. It takes a broad view of the causes of ill health, the drivers of good health,
the social and economic context in which people live, and of the incidence and experience of
vulnerability.
The department’s vision is to support and enhance the wellbeing of all Victorians. It aspires to be an
organisation where everyone is committed to achieving our vision and demonstrates our values in all
that they do.

Manager, Websites and Portals 2

  We are respectful
 We have integrity
 We collaborate
 We care for people, families and communities
 We are accountable
 We are innovative

The department is building an inclusive workplace that embraces diversity of backgrounds and
differences to realise the potential of our employees for innovation and delivering services aimed at
enhancing the lives of vulnerable Victorians. All jobs can be worked flexibly and we encourage job
applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse
backgrounds.

Purpose and Accountabilities

The Manager, Websites and Portals will be responsible for technical design, development, and
maintenance of the Agency’s web applications through leading a small team and working with
relevant vendors and other partners. The incumbent will execute contemporary digital technologies to
deliver best practice and standards-compliant digital architecture and services. The incumbent will
lead the Agency’s website and portals technology strategy and roadmap.
The role requires a technical leader who can deal with both small and large projects involving
interaction with multiple teams, integration with existing products and at the same time enabling novel
ways of user interface design.

Accountabilities
Operating at value range 1, you will:
1. Lead development and execution of the Agency’s website and portals technology strategy and
services architecture.
2. Lead and oversee application of best practice and standards compliant website and portal
services.
3. Work collaboratively with the Communications team in relation to content and look and feel of the
website and portals.
4. Contribute to the Agency’s social media strategy and social media guidelines to establish best-
practice, build engagement and inclusion, and manage risk.
5. Monitor performance of information systems and arrange rectification of deficiencies.
6. Manage relations with external contractors and service providers and monitor performance
against contracts and service level agreements.
7. Lead development and application of technical solutions to support and optimise delivery of
integrated digital performance reporting and increase efficiency and effectiveness of the Agency’s
reporting functions.
8. Work collaboratively with other areas of the Agency, the Department of Health and Human
Services and relevant vendors to ensure the delivery of professional digital technology solutions.
9. Promote and contribute to development and ongoing implementation of procedures and
processes to assure the quality the Agency’s web content including digital reporting and
implement an active program of process assurance.
10. As a member of this branch:
a. Contribute to the Agency’s annual work plan and implementation of assigned activities

Manager, Websites and Portals 3

 b. Contribute to the Agency’s legislative compliance agenda, and participate in relevant
activities assigned to this branch (e.g. privacy and confidentiality of information)
c. Establish and maintain positive and productive relationships with internal and external
stakeholders
d. Provide advice to the Director, as required
11. Lead and manage a team by:
a. Supporting individuals to achieve their potential while maximising their contribution to
support achievement of the Agency’s goals and objectives
b. Role modelling behaviours integral to good people management and public service
values
c. Providing employees with relevant information and access to safe systems of work
12. Make presentations and, on occasion, represent the branch at internal and external meetings,
functions, forums and events.
13. Keep accurate and complete records of your work activities in accordance with legislative
requirements and the department's records, information security and privacy policies and
requirements.
14. Take reasonable care for your own health and safety and for that of others in the workplace by
working in accordance with legislative requirements and the department's occupational health and
safety (OHS) policies and procedures.
15. Demonstrate how the actions and outcomes of this role and work unit impact clients and the
department’s ability to deliver, or facilitate the delivery of, effective support and services.

Operating at value range 2, you will perform all the above together with increasing involvement
to:
1. Operate within increased level of autonomy and accountability in delivering within broad strategic
directions.
2. Provide professional leadership and guidance.
3. Make decisions that establish precedents.
4. Manage stakeholders through effective negotiation and influence.
5. Manage cross-functional delivery of a defined service with sensitive and complex issues.

Selection criteria
Knowledge and skills
1. Leadership: builds team commitment by demonstrating personal conviction; translates
organisational strategy into meaningful long-term plans and objectives for own area of
responsibility; motivates others to deliver against goals.
2. Planning and organising: sets clearly defined objectives and priorities and operate accordingly,
reviewing and adjusting as required; identifies processes, tasks and resources required to
achieve a goal; establishes systems and procedures to guide work and track progress;
recognises actual and potential barriers and finds effective ways to deal with them.
3. Stakeholder management: identifies issues in common for one or more stakeholders and uses to
build mutually beneficial partnerships, identifies and responds to stakeholder’s underlying needs,
uses understanding of the stakeholder’s organisational context to ensure outcomes are achieved,
finds innovative solutions to resolve stakeholder issues.
4. Self-management: invites feedback on own behaviour and impact; uses new knowledge or
information about self to build a broader understanding of own behaviour and the impact it has on
others; understands strong emotional reactions and seeks ways to more effectively manage them.

Manager, Websites and Portals 4

Personal qualities
1. Conceptual and analytical ability: deals with concepts and complexity comfortably; uses analytical
and conceptual skills to reason through problems; has creative ideas and can project how these
can link to innovations.
2. Drive and commitment: enthusiastic and committed; demonstrates capacity for sustained effort
and hard work; sets high standards of performance for self and others; enjoys a vigorous and
dynamic work environment.
3. Teamwork: cooperates and works well with others in the pursuit of team goals; collaborates and
shares information; shows consideration, concern and respect for others’ feelings and ideas;
accommodates and works well with the different working styles of others; encourages resolution
of conflict within group.

Qualifications
 A tertiary qualification in fields related to digital design and development or relevant associated
disciplines is desirable.

Specialist expertise
 Demonstrated expertise in building data-intensive visualisation front ends with a focus on user
experience, simplicity and elegance.
 Demonstrated expertise leading technology teams and a demonstrated knowledge of platforms
and associated back and front-end programming languages.

Safety screening
 All competitive applicants are subject to a satisfactory National Police History Check as part of
the recruitment assessment process.
 Applicants who have lived overseas for 12 months or longer during the past 10 years are
required to provide the results of an international police check. Applicants should contact the
relevant overseas police force to obtain this and submit as part of their application. Details of
overseas police agencies are available on the Department of Immigration and Border
Protection website (www.immi.gov.au) and search under 'Character and Police Certificate
Requirements – How do I obtain a police certificate?'

Conditions and benefits

 People who work for VAHI must comply with the Code of Conduct for Victorian Public Sector
Employees 2015 and agree to work according to our values of quality, collaborative
relationships, responsibility, client focus, professional integrity and respect.
 Employees of VAHI can enjoy a range of generous Victorian Government employment benefits.
These include attractive salaries, flexible leave arrangements and training and development
opportunities. Please see www.careers.vic.gov.au/why/benefits-conditions
 The Victorian Agency for Health Information promotes diversity and equal opportunity in
employment. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a
disability, and require advice and support with the recruitment process, please contact the
DHHS Diversity Unit on DiversityInclusion@dhhs.vic.gov.au.

How and where to apply

 The Victorian Agency for Health Information uses the Department of Health and Human
Services’ electronic application portal. If you are unable to apply online, please phone the
position contact person for assistance.

Manager, Websites and Portals 5