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You may refer to Acronis Backup Cloud Management Console and Backup
Console documentation.
Complete list of training materials for MSP products is available
at: https://kb.acronis.com/MSPtraining
What widgets are available under Operations (Dashboard) tab? (select 7) *
Is there a way for a partner administrator to figure out who has disabled a
particular Customer group? *
What is the unique user identifier that cannot be used for more
than one account in Acronis Backup Cloud?
*
End customers can customize their own branding of the web interface. True
or False? *
80
443
44445
8443
Select the machine in Settings - Agents tab of Backup Management Console and start update
Download new version of installation package and run it on local machine
All of the above
What happens when you click on Delete machine in the Backup Management Console?
(Select 2)
*
Where can End customer administrators view audit logs of Acronis Backup Cloud backup and
restore operations? *
User backed up data to an external disk and attached it to a newly installed agent. How can
he restore data from this external drive? (select 2) *
In Backup Management Console go to Backups tab, click on Add location, select new agent
and browse external drive
Boot the computer with the Bootable Media and browse external drive
In Web Restore Console click scan to find external drive
User selects a machine in Backup Management Console (see the screenshot) and creates
a new backup plan with destination to Cloud Storage. In the What to backup drop-down
menu he cannot find the System state field. Why?
*
In order to select System state backup source, go to backup options and turn on VSS
This is a virtual machine, System state backup source is available only for machines with
Agent for Windows installed
System state backup is impossible to Cloud Storage
Which functionality allows to fix bootability and apply new drivers to an operating system
restored to a dissimilar hardware or hypervisor? *
Application-aware backup
Acronis Universal Restore
Web Restore
What is the correct way to protect applications in order to later extract application data (granular
recovery) from the backup? (Select 2) *
Cloud agent can be used for protecting the following resources: (select 6) *
MS SQL online
Access online
Gmail
SharePoint online
Office 365 mailboxes
Websites
Microsoft OneDrive
Google Drive
Which information is necessary when you escalate a case to Acronis Support? (Select 4)
*
What are the search rules for enhanced search in the Knowledge Base? (Select 2)
*
Which data is collected with the Collect system information button from Activities tab?
(Select 3)
*
TROUBLESHOOTING:
End user is failing to back up a virtual machine to cloud using agentless backup in Acronis
Backup Cloud. The virtual machines are running on a Free ESXi host. Select the reason of the
problem with the appropriate solution: *
Agentless backup does not support cloud storage. Select local destination for backup
Agentless backup is available only for Hyper-V server. To successfully backup the VMs you
need to install the Agent for Windows/Linux inside the guest OS
Free ESXi is supported with limitations: you cannot perform an agentless backup. To
successfully backup the VMs you need to install the Agent for Windows/Linux inside the guest
OS
User has exceeded the backup storage quota of 100GB, however when you calculate total
amount of cloud backups available for restore, you can see only about 60GB of data. What is the
reason for this behavior? *
Incomplete backups in Cloud Storage occupy 40GB of storage space, only end user can see
and remove them
Local backups are also counted in the quota
Encrypted backups are not calculated in the usage quota
Why there are no virtual machines available for download and installation in this view (Add
machine)?
Offering item for virtual machines has been disabled or the quotas has been exceeded
End customers cannot protect virtual machines
Agent for Windows should be installed to protect virtual machines
If backup fails on Windows machine with a snapshot error, what is the correct approach to verify
and fix Microsoft VSS functionality? *
Windows machine backup fails with VSS snapshot error. You verify with DiskShadow
tool that the issue is with the VSS service. How can you create machine backups while
the VSS issue is being addressed?
*
Take 2
Top-level Partner group has several child Partners under him. Top-level partner administrator would like
to monitor all his direct Customers and Customers under child Partners in single place - using
Operations dashboard functionality. Is there a way to do that? *
No. Operations dashboard allows to monitor only direct Customers. To achieve the goal, it
would be necessary to configure Dashboards under each child partner group.
Yes. Partner administrator needs to convert his child Partner groups to Folders, then the
Customers under Folders will become visible in the dashboard at top-level Partner group.
End customer has changed the reseller and you need to change the hierarchy in the Management Portal
and move its group under the new Partner group. Is this possible? *
Yes. Find new partner Tenant ID and move End customer group to this tenant
No. Moving End customer groups is not supported
Yes. Contact Acronis Support to move the group
Is there a way for a partner administrator to figure out who has disabled a particular Customer group? *
Log in to Management console as partner administrator and delete the storage from
"Locations" tab
Contact Acronis Service Provider Support team for assistance
Make sure that Cloud space usage is equal to 0 for all Customer groups who are backing up
to this storage then log in as partner administrator and delete the storage from "Locations" tab
You created a new End customer group and want to create an additional End customer administrator.
Select all necessary steps: (select 3) *
Enable Management Portal notifications for new user
Drill down to End customer group
Create a new user
Enable company administrator role in user settings
Create a unit in End customer group
After installation End customer can see a Backup Monitor interface in the local tray of Windows
and Mac machines. Which functionality is NOT available via this interface? *
Select the machine in Settings - Agents tab of Backup Management Console and start update
Download new version of installation package and run it on local machine
All of the above
What actions are required to remove Acronis Backup Cloud agent from local machine and
Backup Management console? *
Which ports are used to receive backup settings and send backup statistics? *
User wants to restore the entire machine from a cloud backup. What options does he have? (select 3) *
Validation
Recovery
Backup
Universal Restore
Which functionality allows to fix bootability and apply new drivers to an operating system restored to a
dissimilar hardware or hypervisor? *
Application-aware backup
Web Restore
Acronis Universal Restore
What kind of items you will be able to recover from the backup created with such settings? (select 5)
SQL databases
Files/folders
Exchange mailboxes
Exchange emails
SQL tables
Active Directory files/components
Exchange databases
Entire machine
Yes
No
Cloud agent can be used for protecting the following resources: (select 6) *
Websites
SharePoint online
Google Drive
Gmail
Access online
MS SQL online
Microsoft OneDrive
Office 365 mailboxes
KVM
ESXi
Xen
Virtuozzo
Hyper-V
Which information is necessary when you escalate a case to Acronis Support? (Select 4)
*
Environment details
Time of the last successful backup
Description: symptoms, steps to reproduce, desired outcome
Logs: error message and system information
End customer user login name
Which data is collected with the Collect system information button from Activities tab?
(Select 3)
*
Agent logs
Operating system logs
Network dump files (PCAP log)
Agent configuration files
Local backup files
What are the search rules for enhanced search in the Knowledge Base? (Select 2)
*
Agentless VMware ESXi VM backup fails with a snapshot error. What is the correct
troubleshooting approach?
*
Verify that VM snapshot can be successfully created with native hypervisor tools
Change Acronis service user to local administrator
Use DiskShadow tool on the machine where the Agent is installed
Entire machine recovery fails with error indicating, that cloud storage is unavailable. What is the
root cause and solution? *
Bootable media is unable to detect NIC or to receive correct IP address from DHCP server.
Verify network settings and submit ticket to Acronis Support to add missing NIC drivers
Bootable media does not support recovery from Cloud storage
User has exceeded the backup storage quota of 100GB, however when you calculate total
amount of cloud backups available for restore, you can see only about 60GB of data. What is the
reason for this behavior? *
Incomplete backups in Cloud Storage occupy 40GB of storage space, only end user can see
and remove them
Local backups are also counted in the quota
Encrypted backups are not calculated in the usage quota
If backup fails on Windows machine with a snapshot error, what is the correct approach to verify
and fix Microsoft VSS functionality? *
When backup for particular server is in progress, it becomes unreachable for other machines in
the same network. It turns out that Acronis Backup Agent occupies almost entire bandwidth
during backup. What is the way to avoid such issue? *
Yes
No
End customers can customize their own branding of the web interface. True or
False? *
What is the unique user identifier that cannot be used for more
than one account in Acronis Backup Cloud?
*
End customer with company administrator role asks to change personal quotas for
some user accounts. What is the correct approach? (select the most appropriate) *
Mark the offering which cannot be limited using hard quota on Customer group level
(a.k.a quota overage). *
Websites
Workstations
Cloud storage
Local storage
It is possible to set quota for all the items above
Which ports are used to receive backup settings and send backup statistics? *
User wants to restore the entire machine from a cloud backup. What options does
he have? (select 3) *
Exchange mailboxes
SQL tables
Exchange emails
Active Directory files/components
Entire machine
Exchange databases
Files/folders
SQL databases
Recovery
Universal Restore
Backup
Validation
What are the options to recover data in Acronis Backup Cloud? (select 3) *
In the example below you can back up the machine VM-001.test.local. True or
False?
True
False
MS SharePoint
MS Active Directory
MS Exchange Server
MS SQL Server
Oracle Server
Which functionality allows to fix bootability and apply new drivers to an operating
system restored to a dissimilar hardware or hypervisor? *
Web Restore
Acronis Universal Restore
Application-aware backup
User backed up data to an external disk and attached it to a newly installed agent.
How can he restore data from this external drive? (select 2) *
User guide
Knowledge Base
Forum
Youtube channel with video tutorials
Troubleshooting
You may refer to Acronis Backup Cloud Management Console and Backup
Console documentation.
Complete list of training materials for MSP products is available
at: https://kb.acronis.com/MSPtraining
How to make sure that all the ports are opened on a machine with the agent? *
User has exceeded the backup storage quota of 100GB, however when you calculate
total amount of cloud backups available for restore, you can see only about 60GB of
data. What is the reason for this behavior? *