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7 Service Diagnosis
7.1 Caution for Diagnosis
The operation lamp flashes when any of the following errors is detected.
1.When a protection device of the indoor or outdoor unit is activated or when the thermistor malfunctions,
disabling equipment operation.
2.When a signal transmission error occurs between the indoor and outdoor units.In either case, conduct the
diagnostic procedure described in the following pages.

7.2.Problem Symptoms and Measures

&JFL,(F/ "A*+V/W,*F/ =*,EC4./(K/8*E.G-*/
None of the units Check the power supply. Check to make sure that the rated voltage is supplied.
operates Check the indoor PCB Check to make sure that the indoor PCB is broken
Operation Check the power supply. A power failure of 2 to 10 cycles can stop air conditioner
sometimes stops. operation.
Check for faulty operation Set the units to cooling operation, and compare the
of the electronic temperatures of the liquid side connection pipes of the
Equipment
operates but does expansion valve. connection section among rooms to check the opening and
not cool, or does
not heat (only for closing operation of the electronic expansion valves of the
heat pump) individual units.
Diagnosis by service port Check for insufficient gas.
pressure and operating
current.

Large operating Check the installation Check to make sure that the required spaces for
noise and condition. installation (specified in the Technical Guide, etc.) are
vibrations provided.

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Service Diagnosis

7.3.Error Codes and Description indoor display

Code indication
Outdoor Reference
Description
indoor (LED1 flash Page
times)
Indoorand Outdoor Communication fault between indoor and
E7 15 Page .72
outdoor units
E1 Room temperature sensor failure Page .64
Indoor Malfunction E2 Heat-exchange sensor failure Page .64
E4 Indoor EEPROM error Page .71
E14 Indoor fan motor malfunction Page .65
F12 1 Outdoor EEPROM error Page .71
F1 2 The protection of IPM Page .67
Outdoor 3 Overcurrent protection of AC electricity
Page .76
Malfunction for the outdoor model
Communication fault between the IPM and
F3 4 Page .68
outdoor PCB
F19 6 Power voltage is too high or low Page .74
F4 8 Overheat protection for exhaust temperature Page .70
F21 10 Frost-removing temperature sensor failure Page .69
F6 12 Ambient temperature sensor failure Page .69
F25 13 Exhaust temperature sensor failure Page .69

F11 18 deviate from the normal for the compressor Page .75

F28 19 Loop of the station detect error Page .75

24 Overcurrent of the compressor Page .76

Overcurrent protection for single-phase of the
25 Page .76
compressor

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7.3.1Thermistor or Related Abnormality (indoor unit)

W)B((-/=C.L4EJ/ S#: Room temperature sensor failure 
S%: Heat-exchange sensor failure

8*,A(B/(K/ / / / / / / / the temperatures detected by the thermistors are used to determine thermistor errors/
8E4KG)+,C()/ / / / / /
=*,*+,C()
/
8E4KG)+,C()/ / / / / / when the thermistor input is more than 4.92V or less than 0.08V during compressor /
=*+C.C()// / / / / / / / operation.
"()BC,C()./
/ / / / / / / / / / / / / / / / X/>(,*?/The values vary slightly in some models/
&GLL(.*B/ / / / / / / / Ƶ/ / Faulty connector connection
"EG.*./ / / / / / / / / / / Ƶ/ / Faulty thermistor
Ƶ Faulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or
else parts damage may be occurred.

Check the connector

i

NO
Correct the connection
Is it normal?

Yes

Thermistor resistance check

NO
Is it normal? Replace the thermistor

Yes
Replace the indoor unit PCB

PA*-FC.,(-/-*.C.,E)+*/+A*+V/F*,A(B?/
Remove the connector of the thermistor on the PCB, and measure the resistance of thermistor using
tester.The relationship between normal temperature and resistance is shown in the value of indoor
thermistor.

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Service Diagnosis

7.4.2 Indoor fan motor malfunction

W)B((-/=C.L4EJ/ S#N

8*,A(B/(K/ / / / / / / / The rotation speed detected by the Hall IC during fan motor operation is used to determine
8E4KG)+,C()/ ///// abnormal fan motor operation/
=*,*+,C()/
8E4KG)+,C()/ //// when the detected rotation feedback singal don’t receiced in 2 minutes/
=*+C.C()//// /
"()BC,C()./
&GLL(.*B// "EG.*./ Ƶ/ Operation halt due to breaking of wire inside the fan motor .
Ƶ Operation halt due to breaking of the fan motor lead wires
Ƶ/ Detection error due to faulty indoor unit PCB
/
6(R/,(/+A*+V/5E)/8(,(-/2="3
1. Check connector connection.
2. Check motor power supply voltage output (pins 1-4).
3. Check motor control voltage (pins 4-5).
4. Check rotation command voltage output (pins 4-6).
5. Check rotation pulse input (pins 4-7).

Notes:the a/c is electrifying,don’t pull out or insert the terminals of the

motor,else the motor would be damaged
Troubleshooting &DXWLRQBe sure to turn off power switch before connect or disconnect connector, or else
parts damage may be occurred.

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Service Diagnosis

Turn off power supply and

rotate fan by hand

NO
Does fan rotate Replace fan motor
smoothly?

Yes

Turn power ON and operate fan

No
Turn off power supply and disconnect fan
Does it rotate? motor connector,then turn power ON

Check output of fan motor connector

Yes NO
Is motor power
voltage DC310V
Replace indoor unit
PCB
Yes

Stop fan motor NO

Is motor control power
voltageDC15Vgenerat

Replace indoor
Y Yes unit PCB

Is rotation number Yes

Is rotation number commamd voltage
command pulse DC1̚6V
generated? Replace fan motor

No

Replace indoor unit

No PCB

Replace indoor fan motor

PCB

7.3.3 IPM protection

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(G,B((-/BC.L4EJ/// // LED1 flash 2 times: W)B((-/=C.L4EJ/ / 5#/

8*,A(B/(K/ / / / / / / / IPM protection is detected by checking the compressor running condition and so on.
8E4KG)+,C()/// / ///
=*,*+,C()/

8E4KG)+,C()/ / / / / / Ƶ/ / The system leads to IPM protection due to over current/
=*+C.C()/ / / / / / / / / Ƶ/ / The compressor faulty leads to IPM protection /
"()BC,C()./ / / / / / / Ƶ/ / circuit component of IPM is broken and led to IPM protection

&GLL(.*B/ / / / / / / / Ƶ/ / IPM protection dues to the compressor faulty
"EG.*./ / / / / / / / / / / Ƶ/ / IPM protection dues to faulty PCB of IPM module
Ƶ Compressor wiring disconnected

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or
else parts damage may be occurred.

Turn off the power.check if NO

the compressor wiring Renewedly connect the wiring

Yes

Check the IPM module

NO
Normal Change the IPM module

Yes

Test the resistance values among

Phases U, V and W of compressor

If the resistance NO
Replace the compressor
are equal and less

Yes

Check the installation condition.

"A*+V/,A*/W08/F(BG4*/F*,A(B?/
Disconnect the compressor harness connector from the outdoor unit PCB.
To disengage the connector, press the protrusion on the connector.
Then, to measure resistance between P (+) andN (-) and the U, V and W terminals of the
compressor connector with a multi-tester. Evaluate the measurement results for a pass/fail
judgment.
N(-)terminal of tester(P(+)for digital P(+) UVW P(-) UVW
tester)
P(+)terminal of tester(N(-)for digital UVW P(+) UVW P(-)
tester)
Normal resistance Several kΩ to several MΩ (!)
Unacceptable resistance Short (0 Ω) or open

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Service Diagnosis

7.3.4 The IPM and outdoor PCB don’t communicate or Related Abnormality

(G,B((-/BC.L4EJ/// / LED1 flash 4 times Indoor Display F3 
///

8*,A(B/(K/ / / / / / / Communication is detected by checking the IPM module and the outdoor PCB
8E4KG)+,C()/// / ///
=*,*+,C()

8E4KG)+,C()/ / / / / / Ƶ/ / The outdoor PCB broken leads to communication fault/
=*+C.C()/ / / / / / / / / Ƶ/ / The IPM module broken leads to communication fault/
"()BC,C()./ 

&GLL(.*B/ ƵThe outdoor PCB is broken/ 
"EG.*./ ƵThe IPM module is broken
Ƶ Communication wiring disconnected

P-(GM4*.A((,C)D / X/"EG,C()/ Be sure to turn off power switch before connect or disconnect connector, or
else parts damage may be occurred.

1) Check whether Terminal CN23 and CN22 on the outdoor

mainboard CN10 and CN11 on IPM module
2) Check whether the connected wire between IPM and outdoor

NO

Are they good? 1) Pull out and reinsert the terminals.

2) Replace connected wire

YES

Electrify the machine again and

turn it on, Check whether the
YES
voltage between 1 and 2 of Replace the outdoor IPM
Terminal CN22is about DC5V, module with a new one.
Check whether the voltage
between2 and 3 of Terminal
CN22 is about DC15V,

NO
Replace the outdoor mainboard with a new one

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Service Diagnosis

7.3.5 Thermistor or Related Abnormality(outdoor unit)

5-(.,Y-*F(QC)D/,*FL*-E,G-*/.*).(-/KEC4G-*/ /
W)B((-/BC.L4EJ? 5%#
(G,B((-/BC.L4EJ? LED1 flash 10 times:

SOAEG.,/,*FL*-E,G-*/.*).(-/KEC4G-*// /
W)B((-/BC.L4EJ: 5%H/
(G,B((-/BC.L4EJ: LED1 flash 13 times:

!FMC*),/,*FL*-E,G-*/.*).(-/KEC4G-*/ / /
W)B((-/BC.L4EJ: 5Z
(G,B((-/BC.L4EJ: LED1 flash 12 times:


8*,A(B/(K/ / / / / / / This type of error is detected by checking the thermistor input voltage to the microcomputer.
8E4KG)+,C()/ / / / / / (A thermistor error is detected by checking the temperature)/
=*,*+,C()/

8E4KG)+,C()/ / / / / The thermistor input is above 4.9V or below 0.1V with the power on./
=*+C.C()// / / / / / / /
"()BC,C()./ / / / / X/>(,*?/The values may vary slightly in some models

&GLL(.*B/ / / / / / / / / Ƶ/ / Faulty connector connection
"EG.*./ / / / / / / / / / / / Ƶ/ / Faulty thermistor
Ƶ Faulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()Be sure to turn off power switch before connect or disconnect connector, or
else parts damage may be occurred.

Check the connector connection.

NO Correct the connection

Is it normal?

YES

Thermistor resistance check

Is it normal? NO Replace the thermistor

YES

Replace the outdoor unit PCB

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Service Diagnosis

7.3.6 Overheat Protection For Exhaust Temperature


W)B((-/BC.L4EJ// /// /// /// /// // 5N
(G,B((-/BC.L4EJ LED1 flash 8 times

8*,A(B/(K/ / / / / / / / the exhaust temperature control is checked with the temperature being detected
8E4KG)+,C()/ / / / / / by the exhaust pipe thermistor
=*,*+,C()

8E4KG)+,C()/ / / / / when the compressor discharge temperature is above 117ć/
=*+C.C()// / / / / / / /
"()BC,C()./ /

&GLL(.*B/ / / / / / / / / Ƶ/ / Electronic expansion valve defective
"EG.*./ / / / / / / / / / / / Ƶ/ / Faulty thermistor
Ƶ Faulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()/ Be sure to turn off power switch before connect or disconnect connector, or
else parts damage may be occurred.

Electrify the machine again and turn it on with

the remote controller, then measure the
temperature at the exhaust temperature sensor
of the compressor on the outdoor unit

1) The cryogen may have been leaked during

the temperature YES installation, or there may be leakage in the
exceeds 110ć shortly piping system.
after the machine 2) There may be other causes to make the
exhaust temperature too high.

NO

Measure the temperature at the exhaust temperature

sensor of the compressor on the outdoor unit

Malfunctions occur after YES

Exhaust temperature
running for some time? even
sensor is broken and
though the asured
needs be replaced
temperature is below 117ć.

NO

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Service Diagnosis

Pull out the exhaust sensor and measure its NO

The sensor is damaged. Replace the sensor
resistance at standard temperatures
with a new one.
according to the resistance-temperature table

YES

YES
the results deviate The sensor is damaged. Replace the sensor
much? with a new one.

NO

The outdoor mainboard is damaged and

needs be replaced

[I:I[/ / PA*/SS0<@8/!M)(-FE4C,J/2W)B((-/(-/(G,B((-/G)C,3/
W)B((-/=C.L4EJ/ / / / / SN: ˖Indoor EEPROM error
5#%˖Outdoor EEPROM error

8*,A(B/(K/ / / / / / / / the Data detected by the EEPROM are used to determine MCU /
8E4KG)+,C()/ / / / /
=*,*+,C()/

8E4KG)+,C()/ / / / / / when the Data of EEPROM is error or the EEPROM is damaged
=*+C.C()/
"()BC,C().

&GLL(.*B/ / / / / / / / / Ƶ/ / Faulty EEPROM data
"EG.*./ / / / / / / / / / / Ƶ/ / Faulty EEPROM
ƵFaulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or
parts damage may be occurred.

The outdoor mainboard

Check whether LED1 on YES
is damaged. Replace it
the outdoor unit blinks 1
with a new one.
times

/ NO
the indoor mainboard is
damaged, and needs
replacing with a new one

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Service Diagnosis

7.3.8 Communication error between the indoor and outdoor units/


W)B((-/BC.L4EJ// /// /// /// // S[˗
@G,B((-:/BC.L4EJ˖ LED1 flash 15 times /
/
8*,A(B/(K/ / / / / / / / The date received from the another unit in indoor unit-outdoor unit signal/transmission is
8E4KG)+,C()/ / / / / / checked whether is normal/
Detection

Malfunction / / / / When the date sent from the another unit cannot be received normally,or when the content
Decision/ / / / / / / / / of the data is abnormal
Conditions / / / 
Supposed / / / / / / / / Ƶ/ / indoor unit- outdoor unit signal transmission error due to wiring error
Causes / / / / / / / / / / Ƶ/ / Faulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector,
or else parts damage may be occurred.

Yes The outdoor mainboard needs

Restart the a/c and it
dehumidification.
becomes normally.

NO

If starting up normally, but Yes The outdoor mainboard

malfunction occurs again needs dedust.
after a while

No

Check whether the linking cable

No 1. Reconnect the linking cable;
between the indoor and outdoor
2. Replace the linking cable with
is well connected or whether its
new one.
core wires are well insulated.

Yes

˄A˅

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˄A˅

Check the status of LED1 Yes

on the indoor mainboard. If
the LED1 blinks
measure the voltage between
Jumpers 3 and 4 of IC8 on the indoor
No mainboard with a multimeter.
Test the outdoor power supply
(230VAC and +310VDC) with a
multimeter.
If the voltage is of a
constant value of 0V
If 230VAC is available but
DCto5V DC
310DC not, the power module is
damaged, replace it with a new
one.
Yes

If both 230VAC and 310DC NO The indoor mainboard is

are available, measure NO
damaged; replace it with a new
+12V(from7805)is available.
one.

The outdoor mainboard is

damaged; Replace them with a
YES
new one.

If the LED1 is off within two minutes

after the machine is supplied with If the value is constant at about 30V,
power, measure the AC voltage the indoor mainboard is damaged,
between positions 1 and 3 on the replace it with a new one.
terminal of outdoor unit with a
multimeter.

If the value varies between 0 and 80

The outdoor mainboard is damaged;
VAC, the outdoor mainboard is
replace it with a new one.
damaged, replace it with a new one.

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Service Diagnosis

7.3.10 Power Supply Over or under voltagve fault




W)B((-/BC.L4EJ// // ////////////////////////5#\
(G,B((-/BC.L4EJ? LED1 flash 6 times

8*,A(B/(K/ / / / / / An abnormal voltage rise or fall is detected by checking the specified voltage detection +C-+GC,I/
8E4KG)+,C()/ / / / / /
=*,*+,C()/

8E4KG)+,C()/ / / / / An voltage signal is fed from the voltage detection circuit to the microcomputer
=*+C.C()/ / / / / / / / / /
"()BC,C()./ 
&GLL(.*B/ / / / / / / / / Ƶ/ / Supply voltage not as specified
"EG.*./ / / / / / / / / / / Ƶ/ / the IPM module is broken
Ƶ the outdoor PCB is broken

T-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or else
parts damage may be occurred.
/
/ Check the power supply
//////////
/ No
This question may be caused by the
/ Is it rated power?
power
/
/ Yes
/
/ Check the IPM
/ module
/
/
/ No
/ Is it normal? Change the new one
/
/
/ Yes

/
/ Change the outdoor PCB
/
/
!M(G,/A(R/,(/+A*+V/,A*/W08/F(BG4*UL4*E.*/-*K*-/,(/W08/L-(,*+,C()/KEG4,/
/
/

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7.3.11 Loop of the station detect error

@G,B((-/=C.L4EJ/ / ]S=#//K4E.A//#9 //,CF*./ / / W)B((-/=C.L4EJ/// 5##/
/
]S=#//K4E.A //#\/ /,CF*. ///W)B((-/ =C.L4EJ/// 5%9/


8*,A(B/(K/ / / / / / / / the position of the compressor rotor can not detected normally/
8E4KG)+,C()/ / / / / /
=*,*+,C()/

8E4KG)+,C()/ / / / / / when the The wiring of compressor is wrong or the connection is poor;
=*+C.C()/ / / / / / / / (-/the compressor is damaged
"()BC,C()./

&GLL(.*B/ / / / / / / / / Ƶ/ / Faulty The wiring of compressor
"EG.*./ / / / / / / / / / / Ƶ/ / Faulty compressor
Ƶ Faulty PCB

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or
parts damage may be occurred.

Within 3 minutes after the machine

is supplied with power and turned YES 1. The wiring of compressor is
on with the remote controller, the incorrect or the connection is
compressor couldnot stard up poor;
2. The compressor is damaged

NO
YES

At frist, the compressor start up ,soon IPM Module is damaged and

the compressor stopped with the LED1 needs replacing.
on the outdoor PCB blinks˄1Hz˅for 19 Malfunction unso
times

the Malfunctions exist also, .

The compressor is damaged
replace a new one

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7.3.12 Over-current of the compressor

@G,B((-/=C.L4EJ/ LED1 flash 3 or 24 or 25 times


8*,A(B/(K/ / / / / / / / The current of the compressor is too high/
8E4KG)+,C()/// / //
=*,*+,C()

8E4KG)+,C()/ / / / / / when the IPM Module is damaged
=*+C.C()/ / / / / / / / / (-/the compressor is damaged
"()BC,C()./ / / / / / / power supply. voltage is too low or too high

&GLL(.*B/ / / / / / / / / Ƶ/ / Faulty IPM Module
"EG.*./ / / / / / / / / / / Ƶ/ / Faulty compressor
Ƶ Faulty power supply

P-(GM4*.A((,C)D/// / X/"EG,C()/ / Be sure to turn off power switch before connect or disconnect connector, or
parts damage may be occurred.

Electrify the machine again and

turn it on with the remote Yes IPM Module is damaged
controller,If malfunctions are and needs replacing.
reported before or upon the
compressor being started up,

No

The compressor is started normally, Yes

but malfunctions are reported after it
has run for some time. Check the Repair the power supply
power supply. If the voltage is too low
or too high

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-SM Installation

8 Installation
Installation Manual of Room Air Conditioner
EUROPEAN REGULATIONS IMPORTANT INFORMATION REGA-
CONFORMITY FOR THE MODELS RDING THE REFRIGERANT USED
CE Contains fluorinated greenhouse gases
covered by the Kyoto Protocol A
All the products are in conformity with the following
European provision: R410A 1= kg
B
- Low Voltage Directive 73/23/EEC
2 2= kg
- Low Voltage Directive 2006/95/EC C
-Electomagnetic CompatibilitY 89/336/EEC 1
-Electomagnetic CompatibilitY 2004/108/EC 1+2= kg
D
ROHS F E
The products are fulfilled with the requirements in the
directive 2002/95/EEC of the European parliament and of This product contains fluorinated greenhouse gases covered
by the Kyoto Protocol. Do not vent into the atmosphere.
council on the Restriction of the use of Certain Hazardous
Substances in Electrical and Electronic Equipment (EU Refrigerant type:R410A
RoHS Directive) GWP* value:1975
GWP=global warming potential
WEEE
Please fill in with indelible ink,
In accordance with the directive 2002/96/CE of the European •1 the factory refrigerant charge of the product
parliament, herewith we inform the consumer about the dis- •2 the additional refrigerant amount charged in the field
posal requirements of the electrical and electronic products. and
DISPOSAL REQUIREMENTS: • 1+2 the total refrigerant charge
on the refrigerant charge label supplied with the product.
Your air conditioning product is marked with this The filled out label must be adhered in the proximity of the
symbol.This means that electrical and electronic product charging port (e.g. onto the inside of the stop value
products shall not be mixed with unsorted cover).
household waste. Do not try to dismantle the A contains fluorinated greenhouse gases covered by the
system yourself : the dismantling of the air Kyoto Protocol
conditioning system,treatment of the refrigerant, of oil and of B factory refrigerant charge of the product: see unit name
other part must be done by a qualified installer in accordance plate
with relevant local and national legislation. Air conditioners C additional refrigerant amount charged in the field
must be treated at a specialized treatment facility for reuse, D total refrigerant charge
recycling and recovery. By ensuring this product is disposed E outdoor unit
of correctly, you will help to prevent potential negative cons- F refrigerant cylinder and manifold for charging
equences for the environment and humen health. Please
contact the installer or local authority for more information.
Battery must be removed from the remote controller and dis-
posed of separately in accordance with relevant local and
nationl legislation.

77 Domestic air conditioner