INF80024 Managing IT Capability

Semester 1, 2019

Assignment 3 (Individual) – Research & review of case study:

The implementation of a key infrastructure or software

component for an organisation

Required Length: 2000 - 2500 words

Marks Allocated: 40%
Submission Procedure: Please submit a copy through the link provided on Canvas.

Details
Provided Case Study – the Osaka Flower Coffee Shop

OsakaFlower_EDITE
D_IB.pdf

Please read the above attached 7 page case study, with 3 pages of supplementary information.

As with all case studies, much of the information is background information to provide context.

Your Case Study Report – The task

Your task is to discern the key information to enable you to make a recommendation to the owner
of the Osaka Flower Coffee Shop as to whether he should go ahead with the purchase and
implementation of the TPS system that he is considering acquiring.

As part of your task you will create a mini-business case (using Excel) to assess the likely timeline
of the benefits, using the costings of labour and other financial info that are provided in the case
study.

You will also provide and justify your opinion on the following matters:
– a) How can Duy make the TPS system work with the infrastructure that he and his
staff are already using in the business?
– b) How can he involve vendors/partners/contractors in the implementation – how
might that add to the cost of implementation?
– c) What risks does Duy need to consider that might impact on the original scope,
timeline & budget of this implementation?

– And also these two questions from the case study:

– d) Can the software alone really solve the problems that he has encountered?
– e) Was, in fact, the fundamental problem one of increasing local competition.
And, if so, would technology really be central to the solution?

Osaka Flower Coffee Shop Case study report – how it is assessed

– Understanding of concepts
• Clearly demonstrate your understanding of how to develop a small business
case and the key elements of it, as covered in class and included in the
literature.
– Depth of research
• A successful report must go beyond restating the material presented in class,
and must demonstrate a breadth and depth of research into the subject area.
– Quality of analysis
• You must demonstrate your ability to critically select, analyse and evaluate
the key elements of the Provided Case Study as it relates to ‘The task’ above
and apply and make appropriate assessments.
– Clarity
• The essay should be well structured and clearly presented.
– Effectiveness of argument
• You must demonstrate your ability to take a position on a recommendation
to Duy and justify the position that you take.

Please study the marking guide ( p r o v i d e d i n a s e p a r a t e d o c u m e n t )

before you start the write-up of this assignment.
 Guidelines for your Report Layout
Your report should be presented in a structured format with adequate cited
evidence from literature sources (journal articles, refereed conference proceedings
and academic books). The evaluation criteria for this assignment are as follows:

1. Presentation and Report format (10%)

Your report should be structured with an Executive Summary, Table of Contents,
Introduction, body and Conclusion / Recommendation. You will receive marks for the
layout, clarity of presentation and logical structure.

2. Evidence and arguments (80%)

This section should include a clear statement of issues, and your discussion should use
evidence from relevant literature to support your views / opnions. You will receive
marks for the flow of logical arguments, and validity of recommendations and
conclusions you make.

3. Reference and citation (10%)

Your selection of references, correct bibliographic format and adequate citation of
references are important for this portion of the marks. You must specify any
references that you have used using the recommended Swinburne referencing system
which can be found at the following site:

www.swinburne.edu.au/lib/guides/harvard_system.pdf