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Question 1
5 out of 5 points
According to which of the following management approaches, does managerial practice depend on
circumstances?
Question 2
5 out of 5 points
The only thing that is permanent in this world is change. A change is bound to occur in the internal
environment or external environment, no matter what management does. Planning can’t eliminate
change, but managers usually plan in order to
Question 3
5 out of 5 points
In the past three to four decades, many management theorists, and writers have made remarkable
contribution in the study of management. By studying the various approaches to management
analysis, we can understand the concept of management and have a better understanding of
managerial functions. Which approach to management emphasizes managing people by
understanding their individual psychological needs?
Question 4
0 out of 5 points
Managers at all three levels of management require different kinds of skills to perform the functions
associated with their jobs. A major difference in skill requirements between middle level and top-level
managers is that
Question 5
0 out of 5 points
When call center managers spend much of their time monitoring customer calls and giving employees
feedback about how to improve their dialogue with customers in the future, these managers are using
__________ skills
Question 6
0 out of 5 points
According to the Scientific Management School of Thought, which of the following is defined as the
systematic, objective and critical examination of all the factors governing the operational efficiency of
a specified activity to bring about improvement?
Question 7
5 out of 5 points
Practicing ethical guidelines enables managers to become followers of moral management approach.
They facilitate ethical business decisions. Which of the following is not an ethical guideline for
managers?
Question 8
0 out of 5 points
Which of the following are reasons why productivity of knowledge workers is more difficult to
measure than productivity of industrial workers?
I. The quality of a knowledge worker’s output cannot be determined immediately.
II. The output of a knowledge worker often contributes only indirectly to the achievement of the
end-result.
III. Upgraded skills of knowledge workers due to rapid technological advances make output
measurement difficult.
IV. Knowledge workers often assist other organizational units and this contribution is difficult to
measure.
Question 9
0 out of 5 points
It is a normal practice to categorize management into three basic levels: top management, middle
management and supervisory or first-level management. The managers at these three levels require
different kinds of skills to perform the functions associated with their jobs. The major difference in skill
requirements between middle and top managers is that
Question 10
0 out of 5 points
Five different workers perform different tasks contributing to completion of one specific job for
instance preparing a Big Mac at McDonald's. This division of labour refers to which of Fayol’s
principles of management?
Question 11
0 out of 3 points
Question 12
3 out of 3 points
Management affects employee morale but not a company’s financial performance
Question 13
3 out of 3 points
Question 14
0 out of 3 points
Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the
attainment of organizational goals
Question 15
0 out of 3 points
Question 16
0 out of 3 points
Efficiency is doing the right thing, at the right time, to achieve the right results.
Question 17
3 out of 3 points
An example of a figurehead role would be the manager who "makes an appearance" at the wedding of a
subordinate's daughter
Question 18
3 out of 3 points
Question 19
3 out of 3 points
Question 20
3 out of 3 points
"Zero Defects" means that managers must learn that goods cannot be produced with zero defects.
True / False
1-2. Efficiency is doing the right thing, at the right time, to achieve the right
results.
True / False
1-3. Middle managers are responsible for developing long range plans for the
business.
True / False
1-4. First line managers coordinate the work of others who aren't themselves
managers.
True / False
True / False
True / False
The question was not answered. The correct answer is "false".
True / False
1-8. The liaison role involves observing the internal and external environments
to discover information, changes, opportunities, and problems that affect the
work.
True / False
1-9. Frederick Taylor has been called "the father of scientific management."
True / False
True / False
True / False
True / False
True / False
1-14. W. Edwards Deming is known for developing the concept of total quality
management.
True / False
1-15. "Zero Defects" means that managers must learn that goods cannot be
produced with zero defects.
True / False