ORDER TAKING AND UPSELLING/SUGGESTIVE SELLING:

(on the left side of the guest) using pen and order slip take note all the guest
order in 3 copies under Soup, Appetizer, Salad/Vegetable, Main course and
Dessert.

Waiter: Excuse me ma’am/sir, Can I take now your order?

Guest: Okay, I would like to order Mozzarella Stick for my appetizer,Grilled
DNHS H.E GRADE 11 AND 12 FBS NC II SCRIPT Tuna,Steak with turmeric rice for maindish,and Squash Ice Cream for my dessert
Waiter: Ma’am would you like to try
our Mix leaf salad that compliment to your main dish?
NAME: ___________________ GRADE:_______ Guest: (Yes/No)
Waiter: How about you try our Cream of Mushroom soup before you start?
Guest: (Yes/No)
‘’Success is the result of perfection, hard work, Waiter: Thank you Ma’am/Sir may I repeat your order, you ordered Cream of Mushroom ,
Mozzarella stick , Mix Leaf salad, Tuna belly Steak with turmeric rice and Squash Ice Cream, Is that
learning from failure, loyalty, and persistence’’ correct Ma’am/Sir?
Guest: Yes
magmemorize ka kung gusto mong pumasa! Waiter: Ma’am/Sir your food will be serve for
10-15 mins. would that be alright with you?
Guest: It’s alright.
Waiter: Thank You Ma’am/Sir May I take the menu card?
Guest: Yes Sure!
-Start here-
RESTAURANT RESERVATION
WINE SERVING
Ring!. . Ring!. . Ring! . . . . (on the left side of the guest)

Waiter: Excuse me Ma’am/Sir would you like some drinks? Here is our
Host: Thank you for calling DNHS Restaurant. How may I help you?
wine list for your selection, I’ll be back later ma’am/sir.
Guest: I’d like to make a reservation. Guest: Ok, Thank you.
Host: May I know your name sir/ma’am so that I can address you Waiter: May I take your order Maám/Sir?
properly? Guest: Yes I’d like to have Coconut Wine
Guest: I’m Peter Soriano. Waiter: May I repeat your order Maám/Sir, you
Host: For which day and for what time sir Peter? ordered Coconut wine, would that be all?
Randy: It’s for Friday, the 13th, at 8 o’clock in the morning. Guest: Yes.
Host: How many will be in the party sir? Waiter: Ma’am/sir When would you
Guest: just me. like me to serve your drinks ?
Host: And the name on the reservation sir? Guest: After my meal.
Guest: Under my name ‘Peter’. Waiter: Okay ma’am/sir please wait your order will be serve for 10-15
minutes.
Host: And a phone number where we can reach you sir peter?
Guest: Okay.
Guest: It’s 09278645637.
Host: Okay. Let me repeat back to you the information I have. This is a
reservation on Friday, July 13 for one person at 8 a.m. Is that correct sir? SERVING THE FOOD
Guest: Yes, that’s right. Can I have a table by the window in a non- (Serve on the right side and clear on the left side)
smoking section? I want to be away from the kitchen, if possible.
Waiter: Excuse me Maám/Sir here is your Cream of Mushroom Soup. Be careful it’s
Host: Our restaurant is all non-smoking. We can’t guarantee a window
hot.
table, but I’ll note your preference. Is there anything else sir? Guest: Thank you.
Guest: That sounds nice. I’m fine, thank you Waiter: Excuse me Maám/Sir may
Host: Okay sir, thank you for calling DNHS restaurant. I hope to see you I clear the table for you?
soon. goodbye Guest: yes please.
Waiter: Excuse me ma’am/sir here is you Mozzarella stick for your
appetizer
WELCOMING THE GUEST Guest: Thank you.
Waiter: Excuse me Maám/Sir may
Waiter: Good morning Maám/ Sir, Welcome to DNHS restaurant. Do you I clear the table for you?
have any reservation? Guest: yes please.
Guest: Yes Waiter: Excuse me ma’am/sir here is you Mix leaf salad. Enjoy
Waiter: May I have your name ma’am/sir to check your reservation? Guest: Thank you.
Guest: Peter A. Soriano Waiter: Excuse me Maám/Sir may
Waiter: It’s nice to see you sir Peter, wait a minute, and I’ll check the I clear the table for you?.
reservation book. Guest: Yes please.
Waiter: Okay. Thank you. Waiter: Excuse me ma’am/sir here is your delicious main dish Tuna
Waiter: Sorry for keeping you waiting ma’am/ sir. Upon checking, your table is belly steak with turmeric rice.
there, this way please. (Stretch your arm. Take the guest to a table. Converse with the Guest: Thank you.
guests as you walk) Waiter: Excuse me Maám/Sir may
Guest: Okay. I clear the table for you?.
Waiter: Will this table be okay for you ma’am/ sir? Guest: Yes please.
Waiter: Excuse me ma’am/sir here is your yummy dessert, our
Guest: Yup.
squash ice cream.
Waiter: Please have a seat sir/mam. (pull back the chair for the guest and
Guest: Thank you.
unfold the table napkin-ladies first).
Waiter: Excuse me Maám/Sir may
Guest: Thank you.
I clear the table for you?.
Waiter: Excuse me Maám/Sir, may I unfold the napkin for you? Guest: Yes please.
Guest: Okay

PRESENTING THE WINE

SERVING WATER
(right side of the guest) Waiter: Excuse me Maám/Sir may I present to you your order of
CALIFORNIA RED with a very good vintage year of 1998 with an alcohol content
Waiter: Would you like to have a glass of water Maám/Sir? of 12.9 % alcohol per volume. It has 700 ml and this blend has rich FRUIT FLAVOR. Should
Guest: Yes please. I open it ma’am/sir?
Waiter: Excuse me Ma’am/ Sir (pour water carefully) Guest: Yup.

OPENING THE BOTTLE OF WINE USING CORK SCREW

PRESENTING THE MENU CARD
Waiter: Excuse me Ma’am/Sir here is our menu card for your selection. Waiter: Would you like to try the wine now Sir/Maám?
(Ladies first) Guest: Yes.
Guest: Thank you. Waiter: (Pour small amount on the wine glass and let the guest finish it
Waiter: Excuse me ma’am/sir, I will serve your water (serve at right then ask if he/she wants another one) Another one ma’am/sir?
side-ladies first) Guest: Yup
Waiter: Excuse me Ma’am/Sir would you like to have your Waiter: Enjoy your meal Maám/Sir. Please call me if you need any
bread now? assistance.
Guest: Yes
Waiter: Excuse me Ma’am/Sir I’ll be back to serve your bread
CRUMBLING TABLE

Waiter: Excuse me Maám.

SERVING BREAD
(on the left side of the guest) PRESENTING THE BILL
(the guest will give a hand signal)
Waiter: Excuse me Ma’am/Sir here is your bread,
Guest: Thank you Waiter: Excuse me Maám/Sir, how would you like to pay your bill, would it be
Waiter: Excuse me Ma’am/Sir do you need anything else. cash or credit card? Here is your bill. (Step a backward)
Guest: Nothing Guest: I’ll pay it with cash. Here
Waiter: I’ll be Back to get your order ma’am /sir. Waiter: I receive _________ I’ll be back for your change. Excuse me Maám/Sir here is
Guest: Okay. your change. Thank you Maám/Sir hope you enjoy your staying with us. We look
forward for your next visit.