Documente Academic
Documente Profesional
Documente Cultură
PR PLAN
PR Team: Crystal Hadden, Chaz Egnew, Torry Barnes, and Bobie Breitwieser
Table of Contents
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Goals, Objectives, and Situation Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Situation Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Evaluation Plan and Collateral Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Positiong, Key Message, Target Audience, and Challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Communication Vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Action Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Valentine’s Day Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
St. Patrick’s Day Campaign . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Social Media Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Time Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Strategies and Tactics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Research Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Research Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Business Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
News Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Fact Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Brochure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Fliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Budget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Meet the Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Style Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
2
Executive Summary
Leslie Alexander lost 97 percent of her vision after a car accident in 2002, but that hasn’t stopped her from establishing the only specialty cinnamon
roll shop in Rexburg. She calls herself and her business, “The Blind Baker.”
It is important to Leslie that she delivers warmth from her home to her customers. This important key message has become her mission state for The
Blind Baker. The Blind Baker believes telling her story and spreading a message of hope despite disabilities or weaknesses is more important than sell-
ing rolls.
The goal of this campaign was to help fulfill Leslie’s vision by increasing brand awareness from one percent to five percent and increasing community
partnership from one stable business partner to three partners. We also targeted BYU-Idaho students ages 18-35.
During the campaign, The Blind Baker partnered with Ray’s Chevron in a giveaway providing a free car wash and free cinnamon rolls to customers of
both businesses. NorthPoint and Alpine Chalet student housing complexes also agreed to promote her cinnamon rolls with giveaways and fliers.
Social media was also an essential vehicle in growing brand awareness. The campaign team created an Instagram page from scratch to reach out to
BYU-I students. The page currently has 251 followers and 35 posts. The business’ Facebook page had 159 likes 156 followers at the beginning of the
project. As of April 1, the page has 390 likes and 397 followers.
The campaign team created Facebook and Instagram fliers for specials and weekly promotions, such as a Valentine’s Day Special, a St. Patrick’s Day
Special and a frequent Saturday Special discount.
In addition to an increase in social media presence and building relationships with apartment complexes, Leslie has interviewed with The Scroll. The
team reached out to BYU-Idaho and East Idaho News as well. Leslie will be setting up an interview with both media outlets when the time becomes
convenient for her.
3
Goals, Objectives, and Situation Analysis
Goals and Objectives
- Increase brand awareness from 1% to 5% by March 31st.
- Increase business partnership from 1 stable business partner to 3 stable business partners.
Situation Analysis
Leslie Alexander owns the Blind Baker LLC. She has been blind for 18 years and has learned how to make her life bright by doing activities she is
passionate about.
Leslie became blind because of a car accident. She is legally blind and used a white cane to get around the first little bit, but soon became frustrated
because she had her head down all the time. She wanted to be able to walk around with her head up and decided to go to school and learn how to walk
with a guide dog. It was a hard process to learn with Yonnie, Leslie’s guide dog, but they have come together and work like a well-oiled machine.
Leslie’s husband, Steve, use to work as a police officer in Utah. He was shot at while on duty, and a bit of bullet shrapnel entered his eye. The doctors
said he was fine and would be able to continue to see. Around the end of the year, Steve started to have trouble with his eyesight. Leslie and Steve went
to the doctor and found out that Steve had cancer in his eye. The doctors were able to catch soon enough and started making plans for surgery. Steve
successfully went through surgery.
When KSL interviewed Leslie, she said that Steve now had a bit of experience of what her world was like. Steve said he does have a better
understanding of what Leslie goes through on a day to day basis. Steve has recovered and has been able to resume his duty of being the delivery boy for
Leslie’s business.
Leslie started her business because she wanted to prove to the world that just because she had become blind, didn’t mean she had to stop doing things
that she loved. One thing that Leslie loved doing for her family was baking. After a little bit of training, Leslie was able to figure out how to work in her
own kitchen again. She started by counting steps to and from places in her house, and now she’s a pro.
Leslie uses a 100-year-old family recipe to make her cinnamon rolls. Through practice, she’s perfected the recipe and makes them in four different
flavors. She bakes twice a week and delivers fresh cinnamon rolls on Mondays and Saturdays. She sincerely hopes she can inspire others to follow their
passion no matter what stands in their way.
4
Situation Analysis
Strengths Weaknesses
Leslie’s story and message are very newsworthy. She has already had One weakness of the Blind Baker’s objectives is the price of the
three different news organizations interview her and tell her story. product as it relates to Brigham Young University-Idaho students.
Two other news organizations are also interested in interviewing Another weakness is the Blind Baker’s website, which is still
her. The quality of her product comes from her desire to share undergoing development and limits order processing. The Blind
something warm with other people. She wants to bring light to the Baker, LLC can only handle a limited amount of growth, therefore
world, and it’s easy to feel that way as you talk to her, making it easy the tactics and strategies used in this campaign must fit the target
to share her story. audiences precisely.
Opportunities Threats
Leslie and her husband have already spent time reaching out to As winter comes to an end, audiences might be less inclined to buy
businesses in the community. These businesses could open doors in cinnamon rolls. Another potential threat could be competing with
forming business partnerships, as Leslie wants to do. These the Great Harvest Bread Co. and possibly Paradise Donuts. However,
businesses might also be ways to find people to give reviews, or this could be overcome by emphasizing Leslie’s inherent warmth and
help spread word of mouth about the Blind Baker. her story as she sells her cinnamon rolls and forms business
partnerships.
Because of Leslie and Steve’s outreach, we knew there were doors
we could open to create partnerships for her. She has already
started spreading awareness of her business through word of
mouth. We hope that we can continue to get people excited about
The Blind Baker.
5
Evaluation Plan and Collateral Plan
Evaluation Plan
- Gauge the number of recurring clients and business partners from the beginning of the campaign to her frequent partners by the end on March
29.
- Measure student awareness of The Blind Baker before our campaign through Qualtrics studies and discover awareness and opinions by March 29
through benchmark studies.
Collateral Plan
We will use a variety of print, online media, the brand name and our message. These include:
- A brochure which details pricing and most importantly the unique story of The Blind Baker. (see page 37)
- A sticker with an uplifting message placed on each box of cinnamon rolls.
- Constant photos, updates, and edifying messages shared to Facebook and Instagram feeds and stories.
- A media kit with a press release, fact sheet and story ideas for nearby traditional media outlets. (See page 35)
- A website with an about page telling Leslie’s story, media clippings, pricing and purchasing options. (See page 15)
6
Positioning, Key Message, Target Audience, Challenges
7
Communication Vehicles
BYU-Idaho Scroll
Pitch a story about us helping Leslie building her business. (see page 34)
BYU-Idaho Radio
This will help Leslie reach the town of Rexburg. The radio station is very widely listened to by both campus and community. We hope this
will allow her to appeal to more than just the students. Leslie was not able to find time to meet with someone at the radio station. However, we
have contacted them about an interview with Leslie and hope that they will be able to schedule a time with her at a later, more convenient date.
Facebook posts
This is to help Leslie be able to interact with her followers. She has been doing a great job of posting when she has extra cinnamon rolls and has
been able to promote herself more since Facebook being set up in the business style.
Brochure
A new brochure with updated prices, delivery times, and an overall theme will allow Leslie to give something to her customers that
they can refer to when needing to re-order cinnamon rolls or reference her business to other people. A brochure will also be a
handout that Leslie can give people at events that has all her information in it and increase brand awareness.
(see page 37)
Fliers
A handful of fliers were created to bring awareness to limited time offers and specials offers that The Blind Baker had throughout the
winter season. Each flier was a quarter of a page and was handed out to certain apartment complexes associated with the college and digital
fliers were posted and promoted on The Blind Baker Facebook and Instagram pages. (see page 39)
8
Action Plan
9
Valentine’s Day Campaign: Facebook
10
Valentine’s Day Campaign - Instagram
11
St. Patrick’s Day Campaign - Facebook
12
St. Patrick’s Day Campaign - Instagram
13
Social Media Analytics - Facebook
Febraury 9, 2019 our PR team redesigned The Blind Baker Facebook page to fit its brand.
The following analytics were measured between the time period of February 9, 2019 and March 24, 2019.
Audience Demographics
Top Location: Rexburg, Idaho
Gender:
- Women (80%)
- Men (20%)
14
Social Media Analytics - Instagram
Febraury 9, 2019 our PR team created an Instagram account for The Blind Baker.
The following analytics were measured between the time period of February 9, 2019 and March 24, 2019.
Audience Demographics
Top Location: Rexburg, Idaho
Gender:
- Women (75%)
- Men (25%)
15
Website (Customer View)
rexburgblindbaker.com
16
Website (Developer Viewer)
We were in charge of making sure her product could be bought, especially any specials she offered. We added products and kept track to make sure
she wasn’t over ordered each day. We also added her email to receive updates about orders being placed through her website.
We added the Valentine’s day special in March but made it unavailable to purchase at this time, that campaign was ran on and purchased through
Facebook. The same goes for the St. Patrick’s day Special. We posted it in March but it is not available to purchase anymore.
The Saturday Special is set up to accept up to 30 boxes for orders each Saturday. This means that each Saturday she can accept orders for only 30
boxes of cinnamon rolls.
Furthermore, we added a delivery schedule to The Blind Baker website to make her customers aware of the delivery times.
17
Time Chart
18
Time Chart
19
Time Chart
20
Strategies and Tactics
Strategy: Increase Facebook page followers from 259 to 500 and Strategy: Create an Instagram account to bring awareness to BYU-I
likes from 197 to 1,000 students
Tactics: Tactics:
- Post a photo at least once daily targeted at segmented audience - Post daily to keep up engagement with audience
- Share/put her story on Facebook - Engage with audience on both The Blind Baker account and followers
- Boost at least one post per week accounts
- Promote specials and offers - Boost posts to specific demographic in the Rexburg area (college
- Include direct shopping option. This will allow customers on students)
Facebook to purchase directly from Facebook. - Implement stories that share Leslie’s story and promote special offers
- Redesign the Facebook page to match The Blind Baker brand - Run promotions on Instagram to get the attention of audience
- Social media giveaways to gain followers and likes on Facebook, - Social media giveaways to gain followers and likes on Instagram,
which will allow customers to see updates on offers which will allow customers to see updates on offers
Strategy: Increase business partners from 1 stable business partner Strategy: Increase brand awareness from 1% to 5%
to 3 stable business partners
Tactics:
Tactics:
- Social media presence increase on Facebook and Instagram
- Contact several businesses in Rexburg and create a stable - Handout fliers and brochures to apartment complexes and people in
relationship with at least two businesses the community
- Increase awareness in the business community of Rexburg by - Collaborate with local businesses to reach a broader audience
engaging with their content of social media and building - Encourage word of mouth by creating limited time offers and deals
relationships with local businesses
- Create email pitches for several businesses in the area
21
Research Methods
- Selective sampling for qualitative data through personally contacting target audiences.
- We spoke with Delaina Scholes, Office Manager in the Department of Communication, who said that purchasing cinnamon rolls
from The Blind Baker would be too expensive for the department.
- Selective sampling for qualitative data through personally contacting businesses and organizations previously contacted by The Blind
Baker.
- Created a segmented audience to selectively study on campus students for the follow up survey.
22
Research Survey
23
Research Survey
24
Research Survey
25
Research Survey
26
Research Survey
27
Research Survey
28
Research Survey
29
Research Survey
30
Research Survey
31
Research Survey
32
Research Survey
33
Business Partners: Ray’s Chevron
Ray’s Chevron reached out to Leslie in the middle of March asking if she
would like to partner with them for the month of April. Ray’s reached out
to Leslie because she had been growing in popularity on Instagram and was
also a new business in town.
Ray’s offered to provide a $75 gift in exchange that Leslie provides some of
her product.
Leslie ran the idea by our team, and we said that it was an excellent
opportunity to work with them and that is when she purposed a weekly
winner and a car wash prize instead of a gas card prize.
After being able to contact the person in charge of the give away for Ray’s
Chevron, our team ran the new idea, and she readily agreed. The person in
charge said she would take care of creating the flier and said she would get
the coupon codes ready for Leslie to pick up.
After that she sent the graphics to Crystal, Crystal passed them along to
Leslie so that Leslie could start getting ready to post about the
giveaway.
34
Business Partners: BYU-Idaho
35
News Release
36
Fact Sheet
37
Brochure
38
Brochure
39
Fliers
Saturday Special Flyer Apartment Givaway Flyer
40
Budget
41
Meet the Team
Cyrstal Hadden
Chaz Egnew
42
Meet the Team
Bobie Breitwieser
Bobie Breitwieser is a senior at BYU-Idaho. She is studying
communication with an emphasis in public relations.
She is planning to graduate in July 2019. After graduating,
Bobie plans to use the skills she has learned to
pursue a career in public relations and social media. She grew up in
Frederick, Maryland and loves helping others achieve their goals.
Torry Barnes
43
Style Guide
Logo Colors
Red: #b73535
Blue: #9ecdcb
Tan: #dacfbe
Fonts
Book font: Minion Pro Regular
Additional Information
Titles on fliers should be highlighted or placed in a
rectangle with the hex value of #ebc7be.
44
Appendix
45
Appendix
46