SONAM DANG

Phone No.: +91-9599525001 Email ID: sonam.dang90@gmail.com

PROFILE SUMMARY

 Competent IT Professional with an experience of nearly 4 years and currently working as a Network Analyst
 Solid understanding and significant experiences with LAN/WAN technologies, network security, VoIP, wire & wireless network
and network management
 Skilled in network troubleshooting as well as extensive experience with network configuration and management, including
TCP/IP flow tracking/debugging, packet capture/analysis tools and procedures
 Proficient in identifying problems within the business and providing suitable technical solutions
 Exposure of planning, designing, analyzing, and providing technical support for data communications network or group of
networks in the company
 An efficient communicator with proven interpersonal, problem-solving and technical skills; excellent reputation for resolving
complex issues and providing exceptional customer service

CORE COMPETENCIES

Network Administration Customer Network Security Network Support

Escalation Management Network Troubleshooting Policy Formulation
Customer Relationship Management Issue Resolution Team Management

ORGANIZATIONAL EXPERIENCE

Accenture Technologies, Gurgaon

Growth Path:
Sep’15 – Feb’16: Network Executive
Feb’16 – Aug’18: Sr. Network Executive
Since Aug’18: Network Analyst

Key Result Areas:

As Network Analyst
 Working on CRM like SFDC and supporting Cisco ISE
 Supporting Account Manager and customers on technical queries
 Providing demo/presentation to Cisco partner & customer
 Handling escalation from Cisco partners, account manager & customer
 Engaged with various teams for troubleshooting of problems & came up with their resolution
 Installed various hardware such as Fortinet, Cyberoam and formed policies for the same
 Recommended proper hardware and worked on the budget proposal
 Provided in-depth knowledge of routing and switching protocols
 Troubleshoot and resolved issues on WAN connections

As Sr. Network Executive:

 Designed network according to customer needs
 Managed Cisco routers and switches including performing installations, upgrades, configurations and management
 Provided security to customer network during remote activity
 Provided sales support service to customers
 Provided technical assistance for LAN/WAN management and complex customer issues
 Coordinated with upstream voice providers for new implementations and network related issues
 Configuring, implementing & troubleshooting of Routing protocols i.e. BGP, OSPF, ISIS, RIP, MPLS, LDP, RSVP, BFD etc. and
integrate them into a fully functional customer serving environment

As Network Executive:
 Worked on CRM tool to raise customer issues and passed them to the respective team for troubleshooting
 Assisted in performing network analysis, monitoring, and troubleshooting
 Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance,
upgrades, patches, fixes, and all-around technical support.
 Administered VoIP infrastructure for the company

EDUCATION

 MCA from Thapar University, Patiala in 2015

 BCA from Punjab technical University, Patiala in 2012
 12th from Kendriya Vidyalaya, Uttarkashi in 2008
 10th from Masseeh Dilasa School, Uttarkashi in 2006

KEY SKILLS

 Telecom Infrastructure management

 Vendor Resource Management
 Transition and Transformation
 Team Leadership

PERSONAL DETAILS

Date of Birth: 1st January 1990

Languages Known: English and Hindi
Address: Mehrauli, South Delhi, 110030