Chapter III

METHODOLOGY

This chapter describes the methodology that was followed in this study. It

includes the research design, locale, population and sampling procedures, research

instruments, data gathering procedure, and statistical treatment of data.

Research Design

This study employed the descriptive-correlational research design. It is a

descriptive study because the students’ socio-demographic profile about the level of

satisfaction on the food served in the canteen are described using frequencies and

percentages. Furthermore, this study is correlational because relationships existing

between the level of satisfaction of the students and the quality of services in the school

canteen are determined using Pearson’s r and T-test.

Locale, Population, and Sampling Procedure

This study on the level of satisfaction of Currimao National High School Students

was conducted in Currimao National High School, both Junior and Seniors.

Thirty students are randomly selected as the respondents of this study. The

respondents have answered the questionnaire completely.

Research Instruments

A survey questionnaire called “Level of Satisfaction of Currimao National High

School Students Questionnaire” by the researcher was the main instrument in gathering
data and other information essential for this study. The questionnaire has three parts: 1)

socio-demographic profile, 2) quality of services and 3) level of satisfaction.

In the first part, the student-respondents were requested to give details relevant to

their socio-demographic profile. They were asked to give their name, address, age, sex,

grade level and their status in buying in the school canteen.

The second part of the instrument required the respondents to answer a 20- item

statement. In this questionnaire the respondents were asked to express their feelings with

regards to the different statements about the quality of services of the school canteen in a

5 point Liker scale (5 as strongly agree and 1 as strongly disagree) respectively.

The last part of the questionnaire aims to determine the level of satisfaction of the

students. The respondents are asked to answer the 18-item statements by checking the

number that corresponds to their standard through a Likert scale (5 as extremely satisfied

and 1 as not satisfied at all).

Data Gathering Procedure

Data gathering is a crucial phase in realizing the objectives of this study. Permit to

conduct this study and questionnaire administration were solicited from the Currimao

National High School. Upon the approval of the approval of the request, copies of the

questionnaire were floated to the respondents.

The respondents are given enough time to complete the questionnaire during their

free time in order not to disrupt their classes. Moreover, the respondents were informed

that all the data gathered are treated with utmost confidentiality.
Statistical Treatment of Data

Frequency, mean, percentage distribution and Pearson r correlation (rxy) test for

independence were used to analyze the data collected.

Frequency counts and percentages were used to analyze the data concerning the

socio-demographic profile of the respondents that includes their sex, age, address and

grade level.

On the part II of the questionnaire, each response were collapsed from a five-point

Likert scale: strongly disagree, disagree, neutral, agree, and strongly agree. The scoring

scales are as follows:

Numerical Scale Descriptive Interpretation (5 Likert Scale)

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Neutral responses are scored as neither agree nor disagree with the expert so that

an individual students’ percentage favorable score represent only the percent of responses

for which the student agreed with the expert and similarly for percentage unfavorable.
 The Pearson’s r test of correlation was used to find if there exists a significant

relationship between the socio demographic characteristics of the respondents and the use

of social media and its effect to their academic performance.

Meanwhile, on the part III of the survey form each response obtained from the

five-point Likert scale: Not satisfied at all, slightly satisfied, moderately satisfied, very

satisfied and extremely satisfied. The scoring scales are as follows:

Numerical Scale Descriptive Interpretation (5 Likert Scale)

1 Not satisfied at all

2 Slightly Satisfied

3 Moderately Satisfied

4 Very Satisfied

5 Extremely Satisfied