Documente Academic
Documente Profesional
Documente Cultură
Priya Agarwal
KID: 8882201
Transactional Emails
o Order confirmation
o Support tickets (feedback)
Relational
o Survey/Review
o Social Updates
Promotional
o Offer Announcement
o New Product Releases
o Trial Offer email
1. Order confirmation:
Subject: Order Confirmation – Congratulations! Your Order with Taco Bell [xxxx]
has been successfully placed!
This email tells the consumer that his/her order is placed successfully. It contains the
order details (order number, delivery address, product ordered etc.)
2. Support Tickets:
Subject: Thanks for ordering from Taco Bell!
This is a feedback email that focuses on taking consumers feedback on the last order.
3. Survey/Review:
Subject: From one foodie to another, let’s talk it out 😋
This email asks the consumers to fill a quick survey regarding Taco Bell, their likes,
dislikes and what they expect/want from Taco Bell.
4. Social Updates:
Subject: Hungry?? Order from Taco Bell
This is a general email to remind the consumers about Taco Bell. This email talks
about features of Taco Bell like fast delivery, tasty food, variety etc.
5. Offer Announcement:
Subject: Wednesday Special Treats- BOGO!
This email tells about special offers and limited period discounts available for
consumers.
1. Support Ticket:
Subject: Thanks for ordering from Taco Bell!
Format: HTML
Other product features that can be pushed:
o We can ask them to rate the restaurant/outlet as well
o We can ask customer how likely are they will recommend Taco Bell
to a friend or colleague.
The format of the mail can be as follows:
We hope you enjoyed your meal. You can write a review by clicking here
If you have any specific feedback for us or about your ordering experience,
we’d love to hear from you – simply reply to this email and we’ll be in touch.
ORDER SUMMARY
Date: 29 May, 2019
Order ID: xxxxxxx
Address:
xxxxxx ₹155
xxxxxxxxxxxxx ₹189
xxxxxxxxxxxxxxx ₹122
₹499.30
How likely are you to recommend Taco Bell to a friend or colleague for online ordering?
2. Survey/Review
Subject: From one foodie to another, let’s talk it out 😋
Format: HTML
Other product features that can be pushed:
o We can ask them to ty out some new offers on their website
o Referrals
o Sharing on social media about user experience
The format of the mail can be as follows:
Hey Xxxx,
Whether it’s what you love about Tacos or how much you love cheese in
your burger, we want to know what’s cooking in your mind.
Let’s start
You can also try out new offers by visiting our website by clicking here
Earn ₹100 as Taco Credits every time you invite a friend to try Taco bell,
and they use your referral code to order online for ₹99 or more.
Invite a Friend
Share you experience on face book using #TacoBell and become our lucky
winner and win Taco credits
3. Offer Announcement
Subject: Tuesday Special Treats- Up to 60% off!
Format: HTML, GIF, Video
Other product features that can be pushed:
o New Product Releases
o Trial Offer email
The format of the mail can be as follows:
Buy our Special Taco meal combo and get 60% off on your purchase with HDFC
Bank credit card
Also beat the heat this summer by trying out our new lemonade crushers. Get 20%
off on your first purchase