MOBILE 2

O P E R AT I O N S M A N U A L
 Table of Contents

Introduction5 Tools25
Bluetooth Features 25
Basic Use6 Manage Paired Bluetooth Devices 27
Brightness28
Getting Started11
Syncing Hearing Aids 29
Power Button 11
Choose Features for SurfLink Mobile 2 31
Touch Screen Display 11
Remote Layout 33
Volume Up Button 13
Language34
Volume Down Button 13
Settings Lock 35
Micro-USB Jack 13
Display Options 36
Built-In Microphones 15
Phone Options 37
Performance Overview 15
General Options 38
Operation16
Additional Information40
Adjusting Settings in your Hearing Aids 16
Accessories40
Streaming Cell Phone Calls 18
Bluetooth Overview 43
Call Waiting 20
Required Information  44
Streaming Audio 21
FCC Information 47
Streaming Bluetooth Landline Phone Calls 23

2 3
 Introduction

SurfLink Mobile 2 is designed to interface with your

wireless hearing aids in multiple ways:
• As a cell phone streaming device
• As an audio streaming device from:
– Bluetooth devices
– Line-in input via the micro-USB jack
– Built-in omni (“Surround”) and directional
(“Focus”) microphones
• As a remote control to make hearing aid
setting adjustments

Streaming – Audio or sound transmitted wirelessly

from SurfLink Mobile 2 to your hearing aids.

4 5
 Basic Use
Basic Use

Basic Use
1. Power Button
1 • Long press and hold (5 seconds) powers on
or powers off SurfLink Mobile 2
• Short press and release wakes or hides display
while SurfLink Mobile 2 is powered on
2. T
 ouch Screen Display – Press and release on
3
touch screen buttons to make selection
3. V
 olume Up Button – Press and release to
4 increase sound levels
2 4. V
 olume Down Button – Press and release to
decrease sound levels
5. Micro-USB Jack
• Recharge via battery-charging cable
• Stream audio from the line-in cable
5
6 6. B
 uilt-In Microphones – For use in streaming
audio as an assistive listening device

6 7
 To Sync Your Hearing Aids with SurfLink Mobile 2: To Stream Audio:
Basic Use

Basic Use
100% 100%

1. See page 29 for more details 1. Select lower middle icon to navigate to
Tablet mp3 Player No hearing devices are
Streaming screen synced at this time

To Pair a Bluetooth device (including cell phones) 2. Only available audio

Line-In inputs
Landlineare displayed
with SurfLink Mobile 2:
3. Select desired audio source button to highlight
1. See page 25 for more details and start streaming.
Surround Select
Focushighlighted button

to stop streaming
To Operate Remote Control:
4. See page 21Nofor more details
Stream Active: no button pressed.

1. S
 elect lower left icon to navigate
to Remote screen 100%

2. See page 16 for more details

Tablet mp3 Player

Line-In Landline
Ear Selection
Left / Both / Right
Surround Focus
Memory – Cycle
through available Favorite
memories (varies by
hearing aid) – Stream Active: at most, one button can be pressed.
Mute / Unmute
• Start/stop SurfLink
To Answer Incoming Phone Calls:
Media audio 1. When an incoming call is received by a
streaming
cell phone connected to SurfLink Mobile 2,
• iQ Boost
Home – Reset hearing the incoming call screen will appear
aids to Memory 1 • Jump to
at power on volume Memory 4 2. Accept call by selecting the Answer button
level • Multiflex Tinnitus 3. Decline call by selecting Do Not Answer button
On/Off
• Not active 4. See page 18 for more details

8 9
 Phone Call Screens

Getting Started
Basic Use

100% 100%

Incoming Call
Incoming Call Power Button
Mute 2 On, Mute
To turn SurfLink Mobile press and hold the
Memory Disconnect Connect
eens Answer
5557635432
Power button. Release the button when the display
powers on.

Getting Started
Unknown Caller Mute Home
5557635432
When SurfLink Mobile 2 is on, you can put it into Sleep
100%
Incoming Call
100%
Remote Tab Mode by a short press and release of the Power button.
To Make Outgoing Phone Calls: In Sleep Mode, SurfLink Mobile 2 is still on, but the
Incoming Call
1. Dial call on your connected cell phone display is turned off. SurfLink Mobile 2 will automatically
Mute
2. Once call is dialed,
Memory Phone screen Connect
Disconnect appears
100% enter Sleep Mode to conserve power when no Touch
Mute
100% 100%

on
5557635432 SurfLink Mobile 2 Screen input is received for the configured time.
Incoming Call Incoming Call Just Talk SurfLink Mic
the display, pressJustand
Just Talk SurfLink Mic
To wake Talk SurfLink Mic
release the Power
Caller Name
3. See Caller Name
page 18 forMute
more details
Home
XXXXXXXXXX XXXXXXXXXX button, then select the Push to Unlock button on
Mute
the TouchMute Screen. Mute
During Active Phone Do
Do Not Answer Calls
Remote Tab
Not Answer SurfLink Mic

Call1. See
Hold Endpage
Call 18 for more
Hold Call details
End Call End Call To turn SurfLink Mobile 2 Off,End
End Call press
Call and hold the
+ Answer + Answer + Answer + Answer Power button (typically 5 - 15 seconds). Release
the button when the “Powering Down” message
100% 100% 100%
Incoming Call Waiting Incoming Call Waiting If both Just Talk and Mute highlighted,
JustTalk – SurfLink Mic – use
SurfLink Mic are available
use hearing
Incoming Call aid Just Talk
built-inJust
microphones
Talk SurfLink Mic
is displayed.
Just Talk and SurfLink Mic greyed out
Just Talk
SurfLink Mic SurfLink Mic
microphones
Caller Name as voice on SurfLink Mobile 2
pickup option
XXXXXXXXXX as voice pickup option 100%
100%

Mute Mute – when Mute Touch

MuteScreen Display
highlighted, caller
Do Not Answer SurfLink Mic
cannot hear your voice
SurfLink Mic
SurfLinkSurfLink
Mobile
Mic 2 incorporates a full-color display with
End Call End Call –End terminates
Call End Call
Hold Call End Call
phone call a Touch Screen. Press and release the Touch Screen
+ AnswerRemote
+ Answer
icon –
adjust hearing
Mute
buttons to make selections.
Mute
Incoming Call Waiting
aids during call If both Just Talk and Mute highlighted,
SurfLink Mic are available Just Talk and SurfLink Mic greyed out
End Call End Call
10 11
100% 100%

If only SurfLink Mic is available

Status 20% Charging20% @20%
The taskbar at the top of the display provides status 20%
Volume Up Button
Charging
Charging @
@
information:
To increase the volume of sounds coming through a

Status
00%
Indicator

100%
Notes
When the SurfLink Mobile 2 Bluetooth
antenna is on, indicator will display on the
hearing aid, press and release the Volume Up button
on the side of SurfLink Mobile 2. Continue to press
release until the Fully
and100%
100%
desiredCharged
volume is reached.
Getting Started

Getting Started
left side of the taskbar. When the Bluetooth
antenna is off, no indicator will display.
80% 80%
Volume Charging @80%
Down Button
If an advisory message is available, an
80% 60%
indicator will display in the center of the
taskbar.
80%
To decrease
60% the volume of sounds
Charging coming through
@60%
a hearing aid, press and release the Volume Down
The SurfLink Mobile 2 battery status is button on the side of SurfLink Mobile 2. Continue to
40% 40% Charging @40%
60%
shown on the right side of the taskbar. For
100% example, a fully-charged SurfLink Mobile 2 60%
100%
press Fully
and release until Charged
the desired volume is reached.

80%
shows 100% battery charge.
20% 20% Charging @20%
80% If less than 20% battery charge remains, 80% Jack
Micro-USB Charging @80%
100% aFully Charged
40% 10%
low battery warning message appears.
40%
ve
ve
60%
80%
SurfLink Mobile 2 should be promptly
Charging @80%
recharged.
60%80%
The micro-USB jack is used for recharging the SurfLink
80%
Charging @60%
Mobile 2 battery, as well as accepting audio from a
40% 80% Line-In cable.
40% Charging @40%
20% 60%
When properly recharging, indicator will
Charging @60%
display next to battery status. 20%
The enclosed Line-In cable allows
20%
Charging @40% 20%
SurfLink Mobile 2 to Charging
be connected@20%
ed 40% When exactly one Hands-Free Profile

80% 80%
ed
Bluetooth device (typically, this would be
20% 10%
Bluetooth
20%
your cell phone) is connected, then the
active
Charging
Bluetooth @20%
icon will be surrounded by a 3.5mm80%
to any audio device with a female
10%
80%audio output jack. Simply
20% SURF L INK

blue circle. connect the micro-USB end of the

es
Line-In cable to SurfLink Mobile 2
x2connected
devices are100%
When two Hands-Free Profile Bluetooth
Bluetooth 80% 80%
es
Fig. 1
x2
connected, then “x2” will be
added to the circled Bluetooth icon.
(Figure
80%
1) and connect the other
end to the audio device output jack.
tooth connect to 2 devices x2 80% 22 for more details on
See page OK
streaming audio to hearing aids.
100%
12 13
Bluetooth active 80%
100%
100%
 To recharge the battery, connect
the Battery-Charging cable to the
micro-USB jack on SurfLink Mobile 2
(Figure 2). Attach the USB connector
of the Battery-Charging cable to the
power adaptor (Figure 3) and plug
Getting Started
Built-In Microphones
SurfLink Mobile 2 includes built-in microphones
for gathering sound. The Directional Microphone
SURF L INK
(“Focus”) receives sound from a particular direction.
The Omni Microphone (“Surround”) receives

Getting Started
Fig. 2 sound from all directions. Turning on or off a specific
into a wall outlet. To ensure proper microphone is done from the Streaming screen –
charging, verify that the lightning see page 23 for more details.
bolt charging indicator appears on
the taskbar. Performance Overview
The SurfLink Mobile 2 battery can Style* Original Higher Capacity
also be charged via a computer Recharge Time Up to 3 hours Up to 6 hours
Fig. 3
USB jack or an optional car charger Streaming Time Up to 4 hours Up to 8 hours
adaptor, although it may take longer than recharging Standby Time Up to 60 hours Up to 120 hours
via a wall outlet. Charging time may also take longer
Battery Type Rechargeable lithium-ion
if the SurfLink Mobile 2 is streaming audio while it is
being recharged.
TIP – For best streaming sound
Plugging SurfLink Mobile 2 into active power source quality, use the side buttons to
will briefly light up the display (when the SurfLink adjust the stream level (audio
Mobile 2 is powered on, but the display is off). resolution) to 75% or higher.

TIP – If SurfLink Mobile 2 is powered off, then

plugging it into an active power source will begin * To determine the Style, examine the small bar code label on back housing.
the recharge process even though the display does If “480” appears above the serial number, then it is “Higher Capacity” style.
not illuminate. Otherwise, your SurfLink Mobile is the “Original” style.

14 15
ote Screen (created by Remote Layout)
Highlighted
100%
buttons will
appear on Remote screen
Highlighted
100%
buttons will
appear on Remote screen
Highlighted
100%
buttons will
appear on Remote screen
100% 100% 100%

100% 100% 100% 100% 100% 100%

Memory
Operation
Favorite Memory Favorite Memory Favorite Favorite
ry Favorite Favorite Memory • Start/stop
Memory SurfLink
Favorite Media 2 audio streaming
Memory Favorite
Adjusting
Mute Home
Settings inMute
your Hearing
Home
Aids Mute Home • iQ Boost
ry Favorite Favorite Memory Memory Favorite Memory Favorite
Remote
Home Layout Mute Remote
Home Layout Mute Remote Layout
Home • Jump Home
to Memory 4 Mute
phic “Pressed” State Volume Graphic “Released” State
• Multiflex Tinnitus On/Off
pears WHITE DURING
Home Graphic
Muteappears BLUE forHome
1/2 (?) second Mute
Remote Layout Setup Screen
Home
(Highlighted buttons will appear on remote screen)
Home Mute
n press AFTER each button press 100% 100%
• Not active 100% 100% 100% 100%

Remote
Remote Layout Setup Screen
(Highlighted
Layout
Setup
buttons Screen
will appear on remote(Highlighted
screen) buttons will appear on remote screen)
Highlighted buttons will
appear on Remote screen
Highlighted buttons will
appear on Remote screen
Highlighted buttons will
appear on Remote screen
Highlighted buttons will
appear on Remote screen
Highlighted buttons will
appear on Remote screen
Highlighted buttons will
appear on Remote screen

100%
Activates the Favorite setting that is programmed into
100%
100%
100%
100%
100%
100%
100%
100%
100%
100% 100%

Highlighted buttons will

appear on Remote screen hearing aids. Ask your hearing professional if your hearing
Highlighted buttons will
appear on Remote screen
Highlighted
appearappear
buttons
Highlighted
Memory
on Remote
will will
buttons
Favorite
screen
on Remote screen
Highlighted
Memory
appear
buttons
Highlighted
on Remote
appear
will
buttons
screen
on Remote
will
Favorite
screen
Highlighted
Highlighted buttons
Memory
appear
appearon
buttons will
will
Favorite
onRemote screen
Remote screen
Highlighted
appear
buttonswill
Highlighted Favorite
Memory buttons
onRemote
appear on Remotescreen
will
screen
Memory
Highlighted buttons will
Favorite
appear on Remote screen
Memory
Highlighted buttons will
Favorite
appear on Remote screen

aids have Favorite functionality.

Mute Home Mute Home Mute Home Mute Home Mute Home Mute Home
Memory Favorite Memory Favorite Memory Favorite
Memory Favorite Memory
Memory Favorite
Favorite Memory
Memory Favorite
Favorite Memory
Memory Favorite
Favorite Memory Favorite Memory Favorite
Remote Layout Remote Layout Remote Layout Remote Layout Remote Layout Remote Layout
Mute / Unmute
Mute Home Mute Home Mute Home Mute Home Mute Home Mute Home
Mute Home Mute Home Mute Home Mute Home Mute Home Mute Home
Remote Layout
Temporarily
Remote Layout
Remote Layout turns off
Remote Layout
all sounds coming
Remote Layout
Remote Layout Remote Layout into
Remote Layout
Remote Layout
Remote Layout
Remote Layout Remote Layout

the hearing aids. Unmute the hearing aids by

Operation

Operation
The Remote
100%
screen is accessible100%from the 100%
selecting Mute button again.
Remote Screen (created by Remote Layout)
Streaming, Tools, and Phone screens. 100% 100%
Note: When the hearing aids are muted, selecting any button on the
100% 100% 100% 100%

Remote Screen (created by Remote Layout) Remote screen will also unmute the hearing aids as well as perform
Left / Both / Right Ear Selection Remote Screen (created by Remote Layout)
100% 100% 100% 100%
the function of the button selected.
100% 100%

Memory Favorite Favorite Memory Memory Favorite 100% Memory Favorite

Specifies whether adjustments
“Released” State are made
100% 100% 100% 100% 100%

phic “Pressed” State

Memory
Volume Graphic
Favorite
Home
to a single
pears WHITE DURING
hearing aidMemory
or both hearing
Graphic appears BLUE for 1/2 (?) second
Memory
Favoriteaids.
Favorite Favorite
Mute
Memory
Home Mute
Memory
Home
Favorite
Mute
Memory
Home
Favorite
Home Mute

n press AFTER each button press Resets the hearing aids to Memory 1 at
Volume Up /Volume
phic “Pressed” State Volume Down
Graphic “Released” State Memory Favorite Favorite Memory Memory Favorite Memory Favorite
Mute Home Mute Home Mute Home Home
the power-on volume level.
Mute

pears WHITE DURING HomeGraphic appears BLUE for 1/2 (?) second
Mute
n press Physical buttons onbutton
AFTER each thepress
side of SurfLink Mobile 2 Mute Home Mute Home Mute Home Home Mute

make adjustments to overall volume of all Left Left

sounds coming through the hearing aids.

Both Both

Memory Change Left Left

Right Right

Volume Graphic “Pressed” State Volume Graphic “Released” State Both Both

Cycles through the memories which are Graphic appears WHITE DURING
each button press
Graphic appears BLUE for 1/2 (?) second
AFTER each button press
Right Right
Left Left

programmed into hearing aids. Volume Graphic “Pressed” State Volume Graphic “Released” State
Both Both

Graphic appears WHITE DURING Graphic appears BLUE for 1/2 (?) second
each button press AFTER each button press
Right Right

Volume Graphic “Pressed” State Volume Graphic “Released” State

Graphic appears WHITE DURING Graphic appears BLUE for 1/2 (?) second
each button press AFTER each button press
Left Left

16 17
Both Both
 Just Talk Just Talk
Phone Call Screens Phone Call Screens
Streaming Cell Phone Calls (3a) Either JustTalk (uses the hearing
aid microphone) or SurfLink Mic
(1) When SurfLink Mobile 2 100% 100%
Just Talk 100% Just Talk SurfLink Mic Just Talk
100%
SurfLink Mic Disconnect
(uses the built-in SurfLink Mobile 2
is on and an incoming call
100% Incoming Call Incoming Call
Incoming Call Incoming Call

Phone Call Screens

is received by a connected Answer
5557635432 -or-
Memory Disconnect Connect
Answer
Mute

SurfLink Mic
microphone) can be used to pick up your voice during a
Mute

phone call. Select desired

SurfLink Mic voice input SurfLink
Memory
optionMicby toggling
Disconnect Connect
Mute Mute

Disconnect
cell phone, an Incoming 5557635432
Unknown Caller Mute Home
Unknown Caller
between JustTalk and SurfLink Mic.
Mute Home

Call screen appears.

5557635432
5557635432

Incoming Call Remote Tab Remote Tab

Incoming Call
Mute Mute Mute
No-Look Mute
Note: When using the SurfLink Mic, SurfLink Mobile 2 should be
onnect (2a)Memory
To answerDisconnect
the100% Connect Answering Remote Layout Setup Remote Screen Layout Setupbuttons
(Highlighted Scree w
8-12 inches
100% [20-30cm] from your mouth for optimal voice pickup.
Phone Call
call,Screens
100%
100% 100% 100%
100% 100% 100%

incoming select Incoming Call Incoming Call Incoming Call Just Talk SurfLink Incoming CallJust Talk
The lanyard accessoryHighlighted
can assist in this situation.
100% 100% 100% 100% 100%

Just Talk SurfLink Mic Mic SurfLink Mic Just Talk buttons will
SurfLink Mic HighlightedHighlighted
buttons willbuttons will Highlighted Highlighted
Just Talk SurfLink Mic buttons will buttons will Highl
Just Talk SurfLink Mic

the Answer button. Caller Name

XXXXXXXXXX
Caller Name
XXXXXXXXXX
Caller Name Caller Name appear on Remote screen appear on Remote
appear on
screen
Remote screen appear on Remote
appearscreen
on Remote screen appea

Mute
IncomingHome
Call Incoming Call XXXXXXXXXX XXXXXXXXXX

(3b) Select the Mute button during a phone call

Mute Mute Mute Mute Mute Mute
Do Not Answer Do Not Answer Do Not Answer Do Not Answer SurfLink Mic SurfLink Mic

Note: If possible, it is Hold

best Call to answerHoldincoming
End Call Call End Call calls via SurfLink
Hold Call End Call
End Call End Call
Hold Call End Call to mute your own voice.
End Call Memory
Unmute
Favorite
your
End Call
voice
Memory Memory
by
Favorite Favorite Memory Favorite
Memory
End Call End Call
Favorite Memo
Mute + Answer + AnswerMute +100%
Answer + Answer Mute100%
+ Answer + Answer Mute+ Answer
+ Answer
Mobile 2. There are some cell phones that do not properly route Mute Mute
nnect Memory Disconnect Connect
Incoming Call Waiting Incoming Call Waiting If both Just Talk and
Incoming Call Waiting Mute highlighted,Incoming Call Waiting unhighlighting the Mute button.
If both Just Talk and Mute
Disconnect
Mute highlighted,
the call to SurfLink Mobile 2 if you answer via the cell phone itself.
Remote Tab SurfLink Mic are available
Memory
Just Talk and SurfLink Mic greyed out Mute Home Mute MuteHome
SurfLink Mic are available Home
Connect Mute Home
Mute
Just Talk and SurfLink Mic greyed out
Home Mut

Incoming Call Answer Incoming Call Remote Layout Remote Layout

Remote Layout Remote Layout
Remote Layout Re
5557635432
Operation

Operation
(3c) Use the side buttons to adjust the
100% 100% 100% 100%

(2b) To Decline the incoming call: Mute Mute

Mute Home Memory
SurfLink Mic

Disconnect
SurfLink Mic

Mute
Connect
stream level (audio resolution)
Home to 75%
Mute
SurfLink Mic SurfLink Mic
Mute
Unknown Caller
• Select
Answer
the Do Not
5557635432 5557635432
Mute Mute or higher. Mute Mute

Answer 100%
button100%
OR 100% 100%
Mute
End Call
Home
End Call
100%
End Call End Call

(3d)TabDuring a phone call, select the

Unknown Caller
Remote Tab
Remote
Remote
left) toScreen Remote ScreenLayout)
5557635432
• SelectIncoming
any ofCall the physical buttons
go to (created by Remote (created by Rem
If only SurfLink Mic is available Mute highlighted, If only SurfLink Mic is available

Remote icon (lower

Mute highlighted,
SurfLink Mic greyed out
Just TalkMic SurfLink Mic Just Talk
Just Talk SurfLink Just Talk
SurfLink Mic SurfLink Mic Just Talk SurfLink Mic
SurfLink Mic greyed out

on the Call SurfLink Mobile 2 housing. Just

Just
TalkTalk Just
Just
TalkTalk Disconnect
Disconnect Connect
Connect
Incoming Remote Tab
Remote screen toJust Just
TalkTalk
make hearing 100% 100% 100% 100% 100%

Note: Incoming call can also be declined via the cell phone itself aid adjustments.
Mute 100%Mute 100% Mute
100% 100% Mute Mute 100%
(3) After answering an incoming cell SurfLink
SurfLink
MicMic SurfLink •MicMic
SurfLink S
 electing
100% the Disconnect
SurfLink
SurfLink
Memory
MicMic button100%
100% Favorite
allows the call to be
Disconnect
Disconnect
Favorite Favorite Memory
Memory
Connect
Connect 100%
Favorite 100% 100% Memo
SurfLink Mic SurfLink Mic
phone call (or initiating an outgoing conducted on your cell phone, rather than streamed to
call), JustIncoming
Incoming
Just TalkEnd Call Call
theTalk
SurfLink Mic Call
End Call
SurfLink
Phone Call Incoming
Mic Just Talk Call
screen End Incoming
isSurfLink
Call JustMic
Talk
End Call Call
SurfLink Mic
Just Talk SurfLink Mic Just Talk
End SurfLink
Call
Just
Just Talk
yourMichearing
Talk Mic
SurfLink
SurfLink Mic
aids. Mute SurfLinkHome
Just Talk Just TalkMic SurfLinkMute
Mic
MuteHome Home Mute Mute
Home
Just Talk SurfLink Mic
Home

Caller Name Caller Name

displayed.
XXXXXXXXXX
Caller Name XXXXXXXXXX
Caller Name • S  electing the Connect button reestablishes the
XXXXXXXXXX XXXXXXXXXX Mute
Note:
Mute SurfLinkMuteMobile 2 should Mute be kept Mute Mute
connection between
Mute Mute the cell phone and SurfLink Mobile 2,
Do NotIfAnswer
both Just Talk and Do Not Answer Mute highlighted, Mute Mute Mute
Mute highlighted,
within 3-6 feet
SurfLink [1-2
Mic are meters] of hearing
available
allowing the call to be streamed SurfLink Mic
to your hearing aids.
st Talk and SurfLink Mic
Dogreyed out
Not Answer Just Talk and
DoSurfLink Mic greyed out
Not Answer SurfLink Mic SurfLink Mic
aids
Hold Callduring
End cell
Call phone Hold
streaming.
Call End Call End Call End Call End Call
+ Answer + Answer + Answer + Answer
•  Decreasing the volume makes
End Call End Call End Call End Call End Call DoDo
Not
Not
An
Hold Call End Call Hold Call End Call End Call both the hearing aid microphone
End Call End Call
Incoming Call Waiting 100% Incoming Call Waiting If both Just Talk and
+ Answer100% + Answer + Answer + Answer
100%
SurfLink Mic are available input
Mute highlighted,
and streamed audio input
Just Talk and SurfLink Mic greyed out Hold
Hold
Call
Call
sound quieter. + Answer
+ Answer
18 If both Just Talk and
Mute highlighted,
Incoming Call Waiting Mute highlighted,
Incoming Call Waiting If both Just Talk and Mute
Mute Mute highlighted,
19
Mic SurfLink
SurfLink Mic areMic
available Mute Mute
st Talk andSurfLink
SurfLinkMic greyed out Just Talk andSurfLink
SurfLinkMic
Mic greyed out 100%
SurfLink Mic are available
Volume Graphic “Pressed” State Volume Graphic
Volume
“Released”
Graphic
State
“Pressed” State Volume Graphic “Released” State
100%
Just Talk and SurfLink MicGraphic
Graphic appears WHITE DURING
greyed
appears
out
Graphic
BLUE appears
for 1/2 (?)WHITE
second
DURING Graphic appears BLUE for 1/2 (?) second
each button press AFTER each button
each button
press press AFTER each button press
 Incoming Call Incoming Call

Mute Mute
Memory Disconnect Connect
Answer
5557635432
(4) Select End Call button on Phone Streaming Audio
Mute Home
screen to terminate the call.
Unknown Caller
5557635432 Do Not Answer Do Not Answ
SurfLink Mobile 2 can stream audio to your
Incoming Call
hearing aids from: Remote Tab Hold Call End Call Hold Call En
Just Talk Disconnect Connect Connect Disconnect
+ Answer + Answer + Answer +A
Call Waiting Mute Mute • Bluetooth devices
(1) If second incoming call is received • Line-In input from an audio device 100%
Streaming Screen
100% 100%

Just(by
rfLink Mic Streaming
Streaming Screen
Screen
Talk the same cell Disconnect
phone) during an
Disconnect

active cell phone call, the Incoming

Connect
Connect
Incoming Call Incoming Call
•
Connect
Connect Disconnect
Disconnect
Built-in SurfLink
Just Talk Mobile
SurfLink Mic 2 microphones
Just Talk SurfLink Mic Just Talk SurfLink Mic
Caller Name Caller Name
Call Waiting screen may appear. XXXXXXXXXX XXXXXXXXXX
Note: SurfLink Mobile 2 should be kept within
SurfLink Mic Just Talk Disconnect Disconnect
Connect Connect Connect Connect
Disconnect Mute Disconnect Mute Mute
12-15 feet [4-5m] of the hearing aids when
Note: If second incoming call occurs on a Do Not Answer Do Not Answer
streaming audio. 100%

different cell phone (which is also connected Hold Call End Call Hold Call End Call End Call End Call End Call

ic with SurfLink Mobile

SurfLink Mic 2), then the second call
Disconnect
+ Answer
Connect
+ Answer + Answer + Answer Connect Disconnect Tablet mp3 Player No h
sy
will roll directly to that cell phone’s voicemail.
100%
100% 100%
100% Incoming Call Waiting Incoming
100% Call Waiting
100% If both Just Talk and
100%
100% Mute highlighted,
SurfLink Mic are available Just Talk and SurfLink Mic greyed out
Line-In Landline

Streaming Screen
(2) Select Do Not Answer button Point
PointSurfLink (1) Select the Streaming icon at the
SurfLinkMobile
Mobile
Operation

Operation
to ignore themp3
second call and Do toward
towardsound Dobottom
soundsource
source ofTablet
the display to navigate
Tablet
Tablet mp3Player
Player No
Nohearing
hearingdevices
devices areNot Answer
are Not AnswerTablet mp3
mp3Player
Player 100% 100% Surround Focus
continue with the active call. syncedsyncedatatthis
thistime
time to the Streaming screen. Swap Call
Do Not Answer Do Not Answer SurfLink Mic
(3) Select
Line-In
Line-In
Call + Answer button Hold Call
EndLandline
Landline
End Call Hold Call End Call
Line-In
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Volume Graphic “Pressed” State Volume Graphic

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be 8-12 inches [20-30cm] from your mouth for optimal voice Remote Screen Phone Call Waiting Screen
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Handset Call Screens Do Not Answer

100% 100%

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bottom of the display+ to navigate
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the Tools screen. Settings Paired Devices
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Remote Layout
(1) Select the Tools icon at the 100%


Note: SurfLink Mobile 2 can be synced with at most one left and bottom of the display to navigate Hearing Devices
Language
one right hearing aid at a time. to the Tools screen. Features
Settings 100% 100% 100% 100% 100% 100%
On 100% 100%

(7) Select
100%
Lock
OK.Hearing Devices:
Synced 100% 100% (2) Select Settings button
Select Hearing Devices on the Remote Layout

Advanced Setup Un-sync to Sync:

ed Hearing Devices: Language
Important Note for Professionals:
Un-sync If Inspire
13134782
No hearing devices Open and closeTools
the batteryscreen. Syncing...
13134782 If Inspire fitting Un-Syncing...
session is door of the hearing device(s)
13134782 Settings
Off
fitting session13134782
is open, please closeare synced
itUn-Syncing...
now. open, please close Please
it now.Wait Please Wait Lock:
you wish to Sync. Devices
13134782 13134803 13134803 at this time.
Please Wait (3) Select Advanced Setup button on
will be automatically Advanced Setup
13134803 13134803
13134803 from SurfLink Mobile? detected and displayed.
Settings screen.
from SurfLink Mobile?
Settings
Advanced> Advanced Setup > Feature
100%

ces Sync New Sync New

OK Cancel OK (4)
Cancel Select Features
Play Tone onSync
ync New
(8) Follow on-screen
OK Cancel
Hearing Devices instructions to Hearing Devices Setup screen. Settings > Advanced
100% 100%

ut
power off and then power on the
Hearing Devices
(5) It is possible to limit SurfLink Mobile 2
Hearing Devices Remote Control

hearing aid(s) you wish to sync functionality by turning on Features

or off specific Omni Mic
(”Surround”)
100%

with SurfLink Mobile 2.

100%
Hearing Devices

100% 100% 100%

Features.
100%
Remote Layout
100%
Directional Mic
(”Focus”)
On Features
13134782
(9) Hearing aids will be detected by
100% 100% 100% 100% Select Hearing
RDevices
emote
Control button Language
100%
– If on Line-In Audio
tup Select Hearing Devices to Sync:
13134803 Remote Layout
SurfLink Mobile 2 and the serial numbers
No hearing devices Open andtoclose the battery
Sync: (highlighted),
13134782 then Remote
Syncing...
Settings
screen
Lock:
Off will be Bluetooth Media and
Bluetooth Phone Calls
If Inspire fitting session is Hearing device Language
door of the hearing device(s)
will be shown
o hearing devices areon the display.
synced
If Inspire fitting session is
Open Optionally,
andplease
open, close close
the battery
it now.
door of the hearing device(s)
you wish13134782
to Sync. Devices syncingSyncing...
is complete.
Please Wait
available to user. If off Advanced
(unhighlighted),
Setup Features
Settings
are synced at this time. will be automatically Please Wait Off
you can select
open, pleasePlay Tone
close it now. button to Devices 13134803
Lock
at this time.
you wish to Sync.
will be automatically
detected and displayed. then Remote screen will not be available. Advanced Setup
13134803
present a sound in the hearing aids
detected and to
displayed. OK

confirm the Synccorrect

New hearing aids were OK Cancel Play Tone O mni Mic button – If on, then “Surround”
 Sync
ync New
detected. Select
OK
the Sync button to
Cancel Play Tone Sync Settings
button will be available > Advanced
on Streaming screen. Setup > Langua
If off, then “Surround” microphone audio Settings > Phone
Hearing Devices
Tools

Tools
complete the syncing process.
Hearing Devices
input will not be available. 100%
100%
100%

(10) When syncing is successful, you Advanced Setup Pho

will see a message and hear a sustained

100%
D
 irectional Mic button – If on, then “Focus” English
Hearing Devices
Display
Ringto
Set lang
100%

success tone presented through the 13134782 button will be available on Streaming screen.
Features
Phone
toJust
EngT
Mo

hearing aid.
13134782 13134803 If off, then “Focus” microphone
Remote Layout audio input Espanol
General
13134803
Hearing device will not be available. Language
Deutsch
No-Lo
Answeri
Your hearing aids and SurfLink Mobile
Hearing device 2 will syncing is complete. Settings
Off OK
syncing is complete. Lock Settings P
now operate as a wireless system. Language
OK Advanced Setup
OK

30 Settings > Phone Settin

31
100% 100%

Advanced Setup Advanced

Phone
 L ine-In Audio button – If on, then “Line-In” buttonSettings
will > Advanced
Remote Setup Layout > Features Settings > Advance
be available on Streaming screen when the Line-In cable
is inserted into micro-USB jack on SurfLink Mobile 2. Hearing Devices
100% 100%

(1) Select the Tools icon at the

Remote Control
100%

Hearing Devices
If off, then “Line-In” audio input will not be available. bottom of the display to navigate
Omni Mic a
H
Features
Features
Tools screen.
(”Surround”)

Bluetooth Media and Bluetooth Phone Calls button – to the Directional Mic
Remote Layout (”Focus”) Remote Layout
If on, SurfLink Mobile 2 is capable of interacting with Language M
(2) Select Settings button on the
Line-In Audio
Language
Bluetooth devices. If off, SurfLink Mobile 2 will not be Settings
Lock:
Off Tools Bluetooth
screen.
Bluetooth Media and Settings
Off
capable of Bluetooth functionality.
Phone Calls
Lock
Advanced Setup Features
Advanced Setup
(3) Select Advanced Setup button
on Settings screen.
Settings
TIP – If Omni Mic, Directional Audio,Settings
> Advanced
Mic, Line-In >>
and Setup Advanced
Features Setup > Language Settings
Settings > Advanced > Display
Setup > Remot
Bluetooth Media buttons are all off, then the Streaming (4) Select Remote Layout on
screen will not be available. 100%
Advanced Setup screen.
100%
100% 100%
100% 100% 100%
Hearing Devices Remote Control100%
Hearing Devices Highlighted buttons will
Features
Hearing Devices
Omni Mic (5) Remote Layout screen allows the
Set language
Advanced
appear Setupscreen
on Remote
(”Surround”) English Features

Remote Layout
Features Mic
Directional user to customize their Remote
to English? screen. Display S
(”Focus”) Remote Layout
Remote Layout Choose your desired functionality
Espanol MemoryPhone Favorite
Language Line-In Audio

Settings Language
amongst any combination ofLanguage the General Button T
Off Bluetooth Media and Deutsch Settings
Lock: Bluetooth Phone Calls
Settings
Off
Memory button, Favorite OK button,
LockCancel
Off Mute Home
Lock
Advanced Setup Features
Mute Language
button, and/or Home button.
Advanced Setup Remote Layout
Settings
Advanced Setup

Note: Highlighted buttons will appear on

Tools

Tools
Settings > Advanced Setup
Settings > > Language
Phone Settings>>General
Remote screen. For example, if hearing
Settings Display
aids are programmed with only one
100%
memory, then the Memory button could
100%
100%
100%

100% Advanced Setup

100% be removed from the Remote screen to
Advanced Setup
100% 100%
Default Power On Screen: 100%
Phone
Hearing Devices reduce user
Ringtone: On
confusion Advanced Setup
Display Remote Streaming 1 Minu
Display Set language
English
Features Display Sleep Delay
toJust
English?
Talk Phone Firm
Phone Mode: On
Remote Layout Espanol Phone 3 Minut
General General Reset Ser
No-Look Button Text: On
Language On General
Deutsch Answering:
About
5 Minut
Settings OK Cancel
Off
Lock Settings
Settings Phone General
Advanced Setup Language Settings Display Sleep De

32 33
Settings > Phone Settings > General
 Advanced Setup Features
Settings Advanced Setup Remote
OK Cancel OK
Settings > Advanced Setup > Features Settings > Advanced Setup > Remote La
Brightness

100%
Settings > Advanced Setup > Language
100%
Settings > Display Normal

Language Settings Lock

100% 100%

Hearing Devices Remote Control

Hearing Devices Highlighted buttons will
Omni Mic appear on Remote screen
Features
(1) Select the Tools iconSettings > Advanced Setup
(”Surround”) Features
(1) Select the Tools icon at the
Remote Layout
100%
Directional Mic
100%
at the 100% 100%
100%
1

(”Focus”) Remote Layout

bottom of the display to navigate Hearing Devices bottom of the display to navigate
Set language
Advanced Setup
Memory Favorite Devices
Hearing
Language Line-In Audio English
to the Tools screen. to the Tools screen.
100% 100%
Features Language Display Sleep Delay
to English?
Settings Bluetooth Media and Advanced Setup Features
Off Settings Bluetooth
Lock: Bluetooth Phone Calls Espanol Off MutePhone Home
Remote Layout
(2) Select Settings button on the
Advanced Setup Features
(2) Select Settings button on the Lock
Display
Remote Layout
Advanced Setup Remote
General Layout Button Text: O
Tools screen. Language
Tools
Deutsch screen.
Brightness Phone
Settings
Off OK Cancel Language
Lock
(3) Select Advanced Setup button on (3) Select Advanced Setup button
Language Settings
General
Settings
Display
Advanced Setup On
Settings screen. Settings > Advanced Setup > Language Settings >
on Settings screen. Display
Settings Lock

Advanced Setup
Settings
(4) Select Language on Advanced (4) If Settings Lock feature is off,
Setup screen. 100% Settings > Phone 100% 100% Settings
then user has access to all>screens.
General 100% 100% 100%

Hearing Devices Advanced Setup 100% 100%

(5) Using up and/or down arrow, scroll English

100% (5) If Settings Lock feature is on
Set language 100%
100%
100% 1 Minute 1

Display
Advanced Setup Sleep
OnDelay Bluetooth
through list of available languages.
Features Advanced Setup
(as indicated by the padlockBluetooth
toPhone
English?
Ringtone: On
icon Default Power Screen:

Espanol
Select desired language. Remote Layout Display on the Settings button), then user
DisplayPhone Remote Streaming 3 Minutes

General Brightness On Brightness

Language Phone may On
Just Talk
want to contactPhone
their hearing Button Text: Firmware version
(6) Select Yes to accept newSettings
language. Deutsch Mode:
5 Minutes
Lock
Off General
OK professional
Cancel for assistance.
General Reset Serial number:
No-Look Settings Settings
(7) Select Cancel to continue with
Advanced Setup Language Answering:
On
Settings Display
About Sleep Delay
previous language selection. Note: This feature may be helpful for
Settings Phone Settings General About
users, who might inadvertently make
changes SurfLink Mobile 2 settings.
Settings > Phone Settings > General
Tools

Tools
100%
100% 100% 100% 100%

Advanced Setup Advanced Setup Default Power On Screen:

Phone
Ringtone: On Do you really wan
Display Display Remote Streaming reset Surflink Mobi
factory settings
Just Talk Phone Firmware version:
Phone Mode: On Note: Selecting OK
restart SurfLink Mo
General General Reset Serial number:
No-Look
On
Answering:
About OK Ca

Settings Phone Settings General About

34 35
d”) Features Advanced Setup Remote Layout Settings > Advanced Setup > Lan Lock
Mic
”)
Advanced Setup
Remote Layout
Memory Favorite

> AdvancedSettings
Setup >>Language
Advanced Setup >Settings
Remote > Layout
dio
Language
Display
100%
100%
dia and Settings
Settings
English > Phone
ne Calls Off Hearing Devices

es
Display Options Lock Mute Home
Phone Options
100% Advanced Setup 100%
Remote Layout Features
Hearing
100% Devices Highlighted
100% buttons will 100% 100% 100% 100%
Espanol
(1) Select the Tools icon at the appear bottom (1) Select the Tools icon at the
%
Remote Layout
on Remote screen Advanced Setup
Advanced Setup
Features
of the English
display to navigate Set to the
language bottom of the display
1 Minute
to navigate
Language
Deutsch
Ri

tup > Language Settings > Favorite

Display Display Sleep Delay Display
to English?
Tools screen. Remote Layout
Memory to the Tools screen. Settings
Lock
Off OJ
Espanol Phone 3 Minutes Phone
Language
Language
(2) Select Settings button on the Advanced Setup
(2) Select Settings
Settings
Deutsch Off button on the
General Button Text: On General
N
100% Lock 100% Mute Home 100% 100%
Tools screen.
100%
5 Minutes Ans
Tools screen.
Advanced Setup
OK Cancel Setup
Advanced
Remote Layout
Set language 1 Minute
Language Display Settings
Sleep Delay
(3) Select PhoneSleep
Display Settings
on Delay screen.> Phone
Settings Settings
Se
to English?
(3) Select Display on Settings screen.
Phone (4) User can customize their experience
3 Minutes

e Settings
Button > Display
100% 100%

(4) Select Text to be on or off. General Button Text: On with options on Phone screen.Advanced Setup Phone
> Phone Settings > General 5 Minutes
Ringtone: On
OK Cancel Phone Ringtone – If turnedDisplay on, the
% 100% (5) Select Sleep Delay button Settings
100% 100% on 100%
100% 100%
Display 100%
Sleep Delaycell phone ringtone will be streamed
100% 100%
Phone
Just Talk
Mode: On
Advanced Setup
Display
Phone screen to
Advanced Setup
On
configure the Default Power On Screen:
1 Minute via SurfLink Mobile 2 want
Do you really to hearing
to General
ge Ringtone: No-Look
?
display’s Sleep Mode timeout
Display period.
Display
Sleep Delay
Remote Streaming reset Surflink Mobile to
aids during incoming calls.
factory settings? Answering:
On

Just Talk
Settings > General
Mode: OnPhone Phone
3 Minutes
Firmware version:
Note: Selecting OK will
JustTalk Mode – If on, JustTalk will
restart SurfLink Mobile. Settings Phone
General Reset Serial number:
Button Text: On
00%
No-Look
Answering:
On
General
100%
100% 100% be an available option for Voice Pickup
100%
About5 Minutes OK
ancel
n
Advanced Setup Default Power On Screen:
during cell phone
Do you really want to
calls.Cancel
If off, SurfLink
SettingsStreaming
Phone
Display Settings Remote Display General
Sleep Delay About
reset Mic
Surflink Mobilewill
factory settings?
to be the only Voice Pickup option
n Phone Firmware version: available during cell phone calls.
Phone Call Screens
Note: Selecting OK will
restart SurfLink Mobile.
General Reset Serial number: Note: Turning off JustTalk Mode will extend
Tools

Tools
s > General
n
About OK hearing
Cancel aid battery life.
100%
Settings 100% General 100% About 100%
No-Look Answering – If on, entire

up Default Power On Screen:
Do you really want to display becomes answer call button
reset Surflink Mobile to Incoming Call Inc
Remote Streaming
factory settings? allowing user to answer incoming cell
Firmware version:
Note: Selecting OK will phone calls without looking. If off,
restart SurfLink Mobile.
Reset Serial number: display will have both answer button Answer
55
About OK Cancel and reject button.
Unknown Caller

Note: This does not apply to incoming

5557635432
General About
Bluetooth landline phone calls. Incoming Call

36 37
 Settings > Advanced Setup > Remote
Settings OK
Off
Layout
Cancel
Lock

s > Advanced Setup

Advanced Setup > Language
Language Settings > Display Settings Display Sleep Delay

Settings > Phone Settings > General

100% 100%

Hearing Devices Highlighted buttons will

appear on Remote screen

General Options
Features
(8) Select About button on General
100%

Settings > Phone Settings > General

100% 100% 100% 100% 100% 100% 100% 100% 100%
100%

Advanced Setup Advanced Setup Advanced Setup Default Power On Screen:

ices Remote Layout
Set language Favorite
Memory
Phone
Ringtone: On screen to obtain detailed
1 Minute information
English
Sleep DelayDisplay
the Tools icon at the
(1) SelectLanguage 100%
to English? Display
100% Display
100%
about SurfLink Mobile 2.Remote Streaming
100% 100% 100%

Advanced Setup
Just Talk Default Power On Screen:
out bottomSettings
ofEspanol
theOffdisplay to navigate
Advanced Setup Phone
Ringtone:
Mute
On
Phone
Home
Phone
Mode: On Phone
3 Minutes
Firmware version:
Do you really want to
Lock
reset Surflink Mobile to
e
ToolsDisplayscreen.
to theAdvanced Setup
General
Display
General
Remote Streaming
Button Text: General
On Reset Serial number:
factory settings?
Deutsch Remote Layout
Just Talk
No-Look
PhoneAnswering: On 5Firmware
Minutes version:
Phone On
Off (2) Select Settings button on the OK Mode: Cancel About Note: Selecting OK will
restart SurfLink Mobile.
General Reset Serial number:
etup Tools screen.
General
Language No-Look
On
Settings SettingsPhone DisplaySettings Sleep Delay General About

(3)Settings > Display

Answering:
About OK Cancel
Select General on Settings screen. Settings
Settings Phone General About

s > Phone Settings

(4) Select either the Remote > General
or Streaming
screenAdvanced
as the Default screen displayed
100% 100% 100%

Setup 100%
TIP – For best performance, always ask your hearing
100%
when SurfLink Mobile 2 is powered
100%
on. 1 Minute
100% 100% 100%

etup Display
Phone
On
Advanced Setup
Sleep Delay Default Power On Screen:
professional about firmware updates for both your
Do you really want to
Ringtone:
Note: Remote or Streaming will
Phone
not be
Display Remote Streaming hearing aids andreset
SurfLink Mobile
Surflink Mobile to 2.
3 Minutes factory settings?
selectable,
Just Talk if those screens arePhone turned Off Firmware version:
General On Button Text: On Note: Selecting OK will
in Advanced
Mode:
Setup > Features. restart SurfLink Mobile.
General 5 Minutes
Reset Serial number:
No-Look
Note: SurfLinkOn Mobile 2 defaults
Answering:
Settings Display About
Sleep Delay OK Cancel
to Tools screen when there are
s no hearing
Phone aids synced. Settings General About

(5) Select Reset button on General

General
screen to erase all synced hearing
aids, all paired Bluetooth devices,
100% 100% 100%
Tools

Tools
and reset any settings/features that
Default Power On Screen:
Do you really want to
were
Remote altered
Streaming since leaving the factory. reset Surflink Mobile to
factory settings?
Firmware version:
(6) Select OK to Reset. Note: Selecting OK will
restart SurfLink Mobile.
Reset Serial number:

(7) Select
About
Cancel to keep
OK Cancel
SurfLink Mobile 2 settings as is.
General About

38 39
 Additional Information The clip and lanyard accessories allow the SurfLink
Mobile 2 to be worn for hands-free use. The Base
Accessories Clip attaches directly to SurfLink Mobile 2. The Base
SurfLink Mobile 2 comes with the following: Clip attaches to either the neck-worn Lanyard or
Belt Clip.
Description Part Number
Power adapter with female
91160-000
USB port
Battery-charging cable 91053-000

Line-In cable 91054-000

Base clip
Lanyard attachment
Belt clip attachment
These accessories can be purchased separately:
Optional
Car charger with female
USB port
Accessory leather carrying case
EU, UK, and Australia USB
Additional Info
Mobile 2: 91249-000
Mobile: 91091-000 Base Clip Front/Back Lanyard Attachment Belt Clip Attachment
Mobile 2: 53099-000
Slide the desired attachment option
Mobile: 52867-000
Mobile 2: 53098-000 (Lanyard or Belt Clip) onto the Base
Mobile: 52866-000 Clip, and then attach the Base Clip
to SurfLink Mobile 2 by orientating
the clip according to the shadowed
outline of the Base Clip on the back
Fig. 4
of the SurfLink Mobile 2 (Figure 4).
91052-000
91156-000
To interchange attachments,
remove the Base Clip from SurfLink
Call your hearing

Additional Info
Mobile 2, then press down on
power adaptors professional
the release tab (Figure 5) of the
Power-In and Audio Line-in
91259-000 Base Clip to unlock and slide the
cable
attachment out of position toward Fig. 5

the center of the Base Clip

40 41
 (Figure 6), where it can be
removed (Figure 7). Insert the
desired attachment into the center
position of the Base Clip (Figure 8)
and slide into position at one end
Fig. 6
of the Base Clip to lock the
attachment into place (Figure 9).
Fig. 7
Fig. 8
Additional Info
Fig. 9
42
Bluetooth Overview
Bluetooth is a wireless communication technology
used to transmit audio and data. A connected
Bluetooth device (cell phone, MP3 player, computer,
etc.) can wirelessly share audio or data with the
SurfLink Mobile 2, which in turn can stream audio to
synced hearing aids. A Bluetooth device you wish
to use with your SurfLink Mobile 2 must support the
appropriate Bluetooth profiles.
• To make/receive phone calls, your Bluetooth
device must support either the “Headset” (HSP)
or “Hands-Free” (HFP) profile.
• To listen to stereo music, your Bluetooth device
must support the “Media” (A2DP) profile.
To enable Bluetooth communication, two procedures
must be completed:
Pairing – Establishes a relationship between a

Bluetooth device and SurfLink Mobile 2. It only
needs to be done once for each Bluetooth device
you wish to use with your SurfLink Mobile 2.
Connecting – Establishes the ability to actively
stream audio from a previously paired Bluetooth
Additional Info
device to your synced hearing aids via the SurfLink
Mobile 2. Many Bluetooth devices perform the
connection procedure automatically after pairing.
43
 Required Information
Waste from electronic equipment must be
handled according to local regulations.
Instructions for Disposal of Old Electronics
Starkey Hearing Technologies encourages, and your local
community laws may require, that your SurfLink Mobile 2
be disposed of via your local electronics recycling/disposal
process.
The below instructions are provided for the benefit of
disposal/recycling personnel. Please include this manual
with your device when disposing of your SurfLink Mobile 2.
For Disposal/Recycling Personnel Only
This product contains a Lithium Ion Polymer battery.
To remove this battery:
• Remove the two screws on the back of the
SurfLink Mobile 2.
• Slide the bottom plate up slightly to separate the
top from the bottom.
• Unplug the battery and tape the connector end to
prevent accidental shorting.
• Pry the battery away from the back plate using a
wide flat blade.
Additional Info
SurfLink Mobile 2 is designed to comply with the most stringent
Standards of International Electromagnetic Compatibility.
However, it is still possible that you may experience interference
caused by power line disturbances, airport metal detectors,
44
electromagnetic fields from other medical devices, radio signals
and electrostatic discharges.
If you use other medical devices or wear implantable medical
devices such as defibrillators or pacemakers and are concerned
that your SurfLink Mobile 2 might cause interference with
your medical device, please contact your physician or the
manufacturer of your medical device for information about
the risk of disturbance.
SurfLink Mobile 2 should not be used during an MRI procedure.
Use on Aircrafts
SurfLink Mobile 2 should not be used on aircrafts unless
specifically permitted by the flight personnel.
International Use
SurfLink Mobile 2 is approved to operate at a radio frequency
that is specific to your country or region and might not be
approved for use outside your country or region. Be aware
that operation during international travel may cause interference
with other electronic devices, or other electronic devices may
cause interference with your SurfLink Mobile 2.
The battery in your SurfLink Mobile 2 is not replaceable.
Do not attempt to replace the battery.
We are required by regulations to provide the
following warnings:
WARNING: Use of the SurfLink Mobile 2 directly next to other
Additional Info
electronic equipment should be avoided because it could
result in improper performance. If such use is necessary, note
as to whether your hearing aids and the other equipment are
operating normally.
45
 WARNING: Use of accessories, components or replacement
parts other than those provided by the manufacturer of the
SurfLink Mobile 2 could result in increased electromagnetic
emissions and decreased electromagnetic immunity and could
result in degradation of performance.
WARNING: If Portable Radio Frequency communications
equipment is used closer than 30 cm (12 inches) from the
SurfLink Mobile 2, degradation of the performance of your
hearing aid could result. If this occurs, move away from the
communications equipment.
WIRELESS TECHNICAL DESCRIPTION
The North American version of SurfLink Mobile 2 operates in
the 902-928 MHz frequency band with a maximum effective
radiated power of 15 dBm and GFSK modulation with a transmit
bandwidth of 650 kHz and a receiver bandwidth of 500 kHz.
The European version of SurfLink Mobile 2 operates in the
863-865 MHz frequency band with a maximum effective
radiated power of 9 dBm and GFSK modulation with a transmit
bandwidth of 300 kHz and a receiver bandwidth of 500 kHz.
All versions of SurfLink Mobile 2 operate in the 2.4-2.4835
GHz frequency band with a maximum effective radiated power
of 10 dBm and GFSK, π/4 DPQSK, or 8 DPSK modulation with
a transmit bandwidth of 1.2 MHz and a receiver bandwidth of
1 MHz.
SurfLink Mobile 2 has been tested to, and has passed, the
following emissions and immunity tests:
• IEC 60601-1-2 radiated emissions requirements for a Group 1
Class B device as stated in CISPR 11.
Additional Info
• RF radiated immunity at a field level of 3 V/m between 80
MHz and 2.7 GHz.
• Immunity to power frequency magnetic fields at a field level
of 3 A/m.
• Immunity to ESD levels of +/- 8 kV conducted discharge and
+/- 15 kV air discharge.
46
FCC Information
FCC ID: EOA-CPED
IC: 6903A-CPED (Model 300)
Bluetooth Qualified Design Listing: B019453
FCC/IC Notice
This device complies with part 15 of the FCC rules and with
Industry Canada’s license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation of the device.
NOTE: The manufacturer is not responsible for any radio or
TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority
to operate the equipment.
Note FCC/IC
Cet appareil est conforme à la partie 15 des règles de la
FCC et avec les normes RSS de licence d’Industrie Canada.
Le fonctionnement est soumis à deux conditions: (1) Cet
appareil ne doit pas causer d’interférences nuisibles et
(2) cet appareil doit accepter toute interference reçue,
y compris les interférences qui peuvent causer des
fonctionnements du dispositif.
Additional Info
NOTE: Le manufacturier n’est pas responsable de l’interférence
créée par la modification de cet équipement lors de l’écoute
du téléviseur ou de la radio. De telles modifications pourraient
entrainer la révocation de l’autorité de l’utilisateur à opérer cet
équipement.
47
 Hereby, Starkey Hearing Technologies declares that the Notes
SurfLink Mobile 2 is in compliance with the essential
requirements and other relevant provisions of Directive
2014/53/EU. A copy of the Declaration of Conformity can
be obtained from the addresses below and from docs.
starkeyhearingtechnologies.com
Starkey Hearing Technologies, Inc.
6600 Washington Ave. South
Eden Prairie, MN 55344 USA

Starkey Hearing Technologies European Headquarters

Wm. F. Austin House, Bramhall Technology Park
Pepper Road, Hazel Grove, Stockport SK7 5BX
United Kingdom
Additional Info

Additional Info
48 49
 Additional Info
51
Notes
Notes

50
Additional Info
© 2018 Starkey Hearing Technologies. All Rights Reserved.
84934-007 9/18 BKLT0248-09-EE-XX