Business English Week 1 March 17-20 2015
Specific Language Week
Objectives
Understand various
discourse forms covering
Business Introductions
and greetings
Learn vocabulary and
useful phrases in Business
Introductions
Get familiar with
situations involving
business introductions
Understand various
discourse forms involving 1 2nd Session (2hours)
Welcoming visitors
Learn the appropriate
skills in making a good
impression on guests,
clients and customers the
organization receives.
Prepare students to
receive guests formally
and informally
Lecture Topics
1st Session (2 hours ) Business Introductions
1 developing combined
Introductions and
greeting
Welcoming visitors in
the Office.
Greeting customers and
colleagues in business
situations
Welcoming visitors to
your office – offering
drinks, leading visitors to
meeting rooms.
Date Procedure and
methodology
March 17 Video comprehension
visual-audio receptive
skills to deduce meaning
from context.
Vocabulary Introduction
Important body
language to remember
Speaking practice
Pair work/ Role playing
March 18 Video comprehension
developing combined
visual-audio receptive
skills to deduce meaning
from context.
Vocabulary Introduction
Speaking Practice
Group activity/ Role
playing
“ Prospective investor
and partners visiting
the office

Specific Language
Objectives
Understand various
discourse forms involved
in ‘ Courteously making a
request”
Learn vocabulary and
useful phrases in making a
request in the office
Become acquainted with
the “different style of
appropriateness in making
a request.
Understand various
discourse forms in making
and setting appointments
Learn the skills and role of
a business person in
arranging meetings and
appointments.
Practice and apply the
language for making
appointments
Business English Week 1 March 17-20 2015
Week Lecture Topics Date Procedure and
methodology
3rd Session (2 hours ) Making a request in the March 19 Video comprehension
1 office developing combined
visual-audio receptive
How to politely ask for skills to deduce meaning
from context.
information in the office
Vocabulary Introduction
Proper statement and
intonation Requesting Materials
and Tools and
Appropriate
Responses
Speaking practice
Pair work/ Role playing
Adapting to
Workplace culture in
making and
responding to request
1 4th Session (2hours) Making and setting March 18 Video comprehension
appointments developing combined
visual-audio receptive
The Formal and informal skills to deduce meaning
from context.
way of making
appointments Vocabulary Introduction
Creating a weekly
planner
Role play/ making
appointments based on
the content of the
weekly planner
 Business English Week 2 March 24-27 2015
Specific Language Week
Objectives
To develop learners’
ability to speak in full 2 (2 hours )
sentences to
describe a job •
To give practice of
using the verbs: deal
with, work in, look
after, helps (to + do),
when describing the
duties of a job •
To develop learners’
vocabulary of job
roles and duties.
Understand ways of
performing language 2 2nd Session
functions related to
fostering social
relationships, with
appropriate
examples.
Adapt and put in use
different
grammatical
structures for
expressing politeness
in English.
Identify the various
uses of polite
language.
Lecture Topics Date Procedure and methodology
1st Session Describing job March Video comprehension developing
Responsibilities 24 combined visual-audio receptive skills to
deduce meaning from context.
Identifying different
Vocabulary Introduction
job titles and their
associated duties Speaking practice
Pair work/ Role playing
Students brainstorm and
describe jobs
Students discuss job interests,
conduct interviews and give
career advice to each other
The importance of March Video comprehension developing
(2hours) politeness in 25 combined visual-audio receptive skills to
Business- Structures deduce meaning from context.
and expressions of
Vocabulary Introduction
politeness
Appropriate language Speaking Practice
to build a better Group activity/ Role playing
social and workplace
relationships Perform language functions such
as accepting and rejecting invitations
appropriately
Using modals for polite requests
 Business English Week 2 March 24-27 2015

Specific Language Week Lecture Topics Date Procedure and

Objectives methodology

Identify essential 3rd Session The basics of customer March 26 Power point
customer service skills 2 (2 hours ) service presentation
Customer service
Know the three main Dealing with customer skills
methods of customer situations
Guide students
delivery through the
scenario
Work through scenarios
dealing with service in
practice 1. Discuss the
tasks and set
up possible
role play
groups
2. Highlight the
important
lessons from
this activity
Explain how failure to Show the PowerPoint
remedy customer 2 4th Session (2hours) Dealing with Customer March 27 on Handling Customer
complaints affects the Complaint Complaints and
organization or business discuss the
importance of good
Describe the types and customer service.
actions of customers who
complain After the PowerPoint,
ask the students to
Learn ways on how to identify the steps of
effectively deal with
creating good
customer complaint
customer service

Show the Handling

Customer Complaints
Role play PowerPoint
and review student
responses in class.
 Dr. Filemon C. Aguilar Information Technology Training Institute
COURSE SYLLABUS - ENG 131 (Business English)

COURSE TITLE: Business English

COURSE OVERVIEW: Business English is a basic course designed for intermediate students of English as a
second language who wish to improve their written and spoken business communication skills. The
course focuses on level-appropriate grammar, introduces vocabulary specific to various business
domains, and familiarizes students with the finer points of business etiquette and business
correspondence.

REFERENCES: https/eslusefulexpression.com
https/eslabout.com

TRAINING MATERIALS:

Laptop

Projector

Handouts

COURSE TIME FRAME: 32 HOURS

COURSE FACILITATOR: MR. RED DUMALI