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o BIOS chip
o UEFI chip
o Northbridge chip
o Southbridge chip
o CPU
2. What motherboard chip controls high speed CPU communication to RAM and the
video card?
o Northbridge
o Southbridge
o BIOS
o UEFI
o to run old applications that are not compatible with current operating systems
o to allow computer hardware to be tested
o to allow computer hardware upgrades to be tested
o to allow ROM firmware upgrades to be tested
4. True or False?
Thin clients require a network connection to remote servers to perform data
processing.
o true
o false
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IT Essentials (ITE v6.0) Practice Final Exam Answers 100% 2016 WWW.CCNA-v5.Net
6. Which two procedures can help protect against ESD when working on a computer
system? (Choose two.)
7. Which software tool will protect against viruses and spyware on a Windows PC?
o isopropyl alcohol
o compressed air
o cotton swabs and cloths
o dishwashing liquid and water
10. When a new motherboard is being installed, between which two components must
thermal compound be applied? (Choose two.)
o CPU
o RAM
o chassis
o heat sink
o chipset
o motherboard
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o SODIMM
o ROM
o SDRAM
o EEPROM
12. Which two existing components must be compatible with the installation of a new
upgraded CPU? (Choose two.)
o power supply
o motherboard
o hard drive
o case
o video card
13. What are three important considerations when installing a CPU on a motherboard
that has just been upgraded? (Choose three.)
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IT Essentials (ITE v6.0) Practice Final Exam Answers 100% 2016 WWW.CCNA-v5.Net
16. Which document can be signed by both a user and a computer repair shop to
release the shop from backing up user data?
18. Which location on a hard disk is used by the BIOS to search for operating system
instructions in order to boot a PC?
19. A technician is asked to set up one hard drive that will support two operating
systems and will store data files in three separate drive locations. Which partition
settings will support these requirements?
20. A user installs a new sound card driver in a computer that is working properly.
After the installation of the drivers for the new sound card, the computer fails to
boot. Which quick fix can the user implement to return to the previous working
state?
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21. A technician uses the shrink volume feature of the disk management utility and
splits the partition. What must the technician do next in order to make use of the
new space?
22. A technician is using the six troubleshooting steps in an attempt to repair a PC.
After completing the steps needed to test a theory and determine the cause, the
technician still has not solved the problem. Which two steps are likely to be taken
next by the technician to establish a plan of action and resolve the problem?
(Choose two.)
23. On a computer that will not boot, which two actions are recommended in the
troubleshooting process after verifying the obvious issues such as power to the
computer and display, non-bootable media, and the BIOS boot order options?
(Choose two.)
24. What are the four layers in the TCP/IP reference model?
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25. What is the distance limitation of a single data run for UTP cabling without adding
networking devices?
o 33 ft (10 m)
o 100 ft (31 m)
o 330 ft (100 m)
o 500 ft (154 m)
o 0.0.0.255
o 0.0.255.255
o 0.255.255.255
o 255.0.0.0
o 255.255.0.0
o 255.255.255.0
o FTP
o DHCP
o ICMP
o SMTP
o APIPA
28. Which open standards-based wireless security mode supports the highest level of
security?
o WEP
o WPA2
o WPA
o LEAP
29. What are two network requirements necessary to establish a VPN connection
between a remote computer and a private company LAN? (Choose two.)
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30. The corporate security policy states that all remote connections use only secure
tunnels for data communications. Which encryption technique secures data
traveling across the public Internet as if it were traveling across the corporate
LAN?
o MD5
o VPN
o WEP
o WPA
o DSL
o satellite
o cable
o POTS
o Cellular
o true
o false
o BIOS
o Task Manager
o Device Manager
o Personalization
34. Which two actions must be performed before installing RAM into a laptop?
(Choose two.)
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35. Which two items would be part of a laptop preventive maintenance kit? (Choose
two.)
o compressed air
o plastic scribe
o soft cloth
o antistatic wrist strap
o flat-head screwdriver
38. A user has installed a new printer. Which two pieces of information about the
printer operation are provided by printing a test page from the computer? (Choose
two.)
39. A technician wants to add a new shared network printer to a computer. The printer
is not shown in the list of available printers. What two actions can the technician
take to add the printer? (Choose two.)
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o Access a command prompt and use the net use command to locate the printer and
printer path.
o Browse for the printer on the network.
o Enter the name of the computer used to share the printer.
40. A technician is installing a new printer in a cool, damp environment. After the
printer cabling is done, and the software and print driver are installed, the printer
test page jams. What is the most likely cause of the print failure?
41. What type of security attack is being launched when a hacker calls a company to
obtain computer login information and pretends to be an employee?
o spyware
o phishing
o adware
o Trojan
o social engineering
42. Which two aspects of a computer can be protected by setting the BIOS password?
(Choose two.)
43. After logging into a computer, a user can view files but is unable to download the
files. What action can the administrator take to allow the user to download the
files while preventing deletion of the files?
44. The PC support person has heard of an instance where departmental secretaries
go to lunch and leave their computers unlocked and remain logged into their
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account. Which Windows feature would the technician use to help in this
situation?
o AutoRun
o BIOS/UEFI password
o idle timeout and screen lock
o Windows firewall
45. After confirming the removal of a virus from a computer, how should the
technician ensure and verify the full functionality of the system?
46. A customer is angry and calls to complain that the service scheduled on the
computer took longer than expected. The technician reviews the work order and
notices that the service was performed by a new employee. How should the
technician respond?
47. Refer to the exhibit. During the troubleshooting of software that is installed on a
computer system, a level one technician requires help from a level two technician.
The file shown in the exhibit must be sent to the level two technician. How should
the level one technician deliver this file?
o This file should not be shared with the level two technician.
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o Replace all passwords in the file with <password omitted> before emailing the file and
then supply the passwords by secure means, if required.
o Send the file as it is to the level two technician.
o Deliver the file in printed format only.
48. What determines the level of support that a call center technician will provide to
an individual customer?
49. After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose
cable, the technician then decides to inspect all other cable connections to
prevent other faults from occurring. Which two conditions will help to prevent
future cable and connector faults? (Choose two.)
50. A technician has been asked to reinstall the OS on a computer that has a
corrupted operating system. The technician inserts the installation media in the
optical drive. What would be the most likely action the technician should perform
next?
51. What are three common causes of operating systems problems? (Choose three.)
o a corrupted registry
o incorrect IP addressing information
o loose cable connections
o failed service pack installation
o CMOS battery problem
o virus infection
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52. What are three common solutions for a PC that displays an IP address starting
with 169.254.x.x? (Choose three.)
53. Which built-in BIOS diagnostic test would a technician run to check a computer
boot problem?
o memory test
o POST test
o start test
o battery test
54. What are three features of GPS on mobile devices? (Choose three.)
o Start > Control Panel > Network and Internet > Internet Options > Security tab
o Start > Control Panel > User Accounts and Family Safety > Parental Controls
o Start > Control Panel > User Accounts and Family Safety > User Accounts > Change
User Account Control settings
o Start > Control Panel > Network and Internet > Internet Options > Parental Control link
56. A user calls the help desk reporting that a laptop with Linux freezes on startup
and displays kernel panic. What could cause this problem?
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57. A user notices that a mobile device is draining power faster than is normal. What
are three causes of quick battery drain? (Choose three.)
58. Drag the statements on the left to the mobile OS that they describe on the right.
(Not all targets are used.)
o Question
o Answer
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o Answer
60. Match the computer problem with the area of the system affected by the problem.
o Question
o Answer
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