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  • Schedule

    Încărcat de

    Anjesh Goud
    12 vizualizări4 pagini
    The schedule assigns different people to different shifts for support - Anjesh, Nishanth, and Murali work mornings and evenings, while Adish, Vinay, Shweta, Chaitanya, Pavan, Nagamuni, and Varaprasad work afternoons, and Ankith, Santosh, and Murali work nights. The support process involves trying to resolve issues through knowledge bases or logs, then escalating to dev teams or managers if needed. Contact information is provided for team members in different roles including PM, BA, dev support, web, server, iOS, Android, and QA.

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    Schedule.xlsx

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    The schedule assigns different people to different shifts for support - Anjesh, Nishanth, and Murali work mornings and evenings, while Adish, Vinay, Shweta, Chaitanya, Pavan, Nagamuni, and Varaprasad work afternoons, and Ankith, Santosh, and Murali work nights. The support process involves trying to resolve issues through knowledge bases or logs, then escalating to dev teams or managers if needed. Contact information is provided for team members in different roles including PM, BA, dev support, web, server, iOS, Android, and QA.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    12 vizualizări4 pagini

    Schedule

    Încărcat de

    Anjesh Goud
    The schedule assigns different people to different shifts for support - Anjesh, Nishanth, and Murali work mornings and evenings, while Adish, Vinay, Shweta, Chaitanya, Pavan, Nagamuni, and Varaprasad work afternoons, and Ankith, Santosh, and Murali work nights. The support process involves trying to resolve issues through knowledge bases or logs, then escalating to dev teams or managers if needed. Contact information is provided for team members in different roles including PM, BA, dev support, web, server, iOS, Android, and QA.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca XLSX, PDF, TXT sau citiți online pe Scribd
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    din 4

    02:00 AM to 11:00 AM 11:00 AM to 08:00 PM

    Monday Anjesh Adish/Vinay/Shweta/Chaitanya


    Tuesday Nishanth Pavan/Nagamuni/Varaprasad/Priya
    Wednesday Anjesh Adish/Vinay/Shweta/Chaitanya
    Thursday Murali Pavan/Nagamuni/Varaprasad/Priya
    Friday Anjesh Adish/Vinay/Shweta/Chaitanya
    Saturday Murali Pavan/Nagamuni/Varaprasad/Priya
    Sunday Anjesh Adish/Vinay/Shweta/Chaitanya
    08:00 PM to 02:00 AM
    Ankith
    Santosh
    Santosh
    Santosh
    Ankith
    Murali
    Anjesh
    Procedure
    Initial days support team will receive issue or other support issues from Bobby or Tony
    When an issue or support question reported, it has to be clearly understood and writen
    Support team has to look into the Knowledge base document to check if there any similer kind of Issues reported and will follo
    process as mentioned in Support document

    Once the issue is resolved either by using the knowledge base document or with the help of dev team, it has to be updated

    When a client or End user or Customer calls in;


    Step-1: Try to resolve the issue by using Knowledge base document or by looking into logs-If resolved, inform Client or End use
    issue fixed and log JIRA
    Step-2: If Issue is not resolved with Knowledge base document or by logs, Support team will call the concern Dev team membe
    Step-3: If Dev team member responds, Support team should explain them the issue and help them by sending logs
    Step-3: If Dev team member doesn't respond, Call Businee Analyst and explain the scenario
    Step-3: If Business Analyst doesn't respond, Project manager and explain the scenario
    Step-4: After the issue is resolved, inform Client or End user or Customer as issue fixed and log JIRA
    Resource Contact Number Team
    Chandra 9866668865 PM
    Santosh 8801051069 BA
    Ankith 8077600805 Dev Support
    Chaithanya 7396462410 Web
    Priyadarshini 8099710735 Web
    Adish 8790541343 Server
    Pavan 9701148911 Server
    Ashok 9550937878 Server
    Vinay 9550854946 iOS
    Nagamuni 9949874660 iOS
    Shweta 9533699946 Android
    Vara prasad 7893215166 Android
    Sai Charan 7207616966 QA
    Preethi 7013767544 QA

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