ACMS

Assets & Complaint Management System

A Presentation Report
 A presentation Report
On

Assets & Complaint Management System

For
(HCM Rajasthan State Institute Of Public Administration)

Rajasthan University, Jaipur

Submitted in partial fulfillment of the requirement for degree of
M.Sc (I.T)
Introduction
 Introduction

The organization provides various equipments like laptops, printer, scanner etc. to
its employees. The management wants to keep record of all equipments provided
to keep the record of all the equipments provided to various employees and also
wants the employee to file any complaint about any equipment easily, if a fault
occurs to achieve this objective through the current manual system is difficult, so it
proposed to develop a computer based ‘ASSETS & COMPLAINT MANAGEMENT
SYSTEM’.
 Introduction

Employee can send any complaint to the engineer and the engineer will check the
problem and provide valid response.

If the engineer does not attend the complaint within three days then employee can
send complaint to the administrator to know the reason why the complaint is not
attended.

Administrator can send a common message to all the employees or a particular

employee.
 Purpose

• Maintaining details of the equipment.

• Filing complaint about the fault of the equipment.

• Maintaining details of the warranty/AMC of the

equipment.

• Details of the equipment allotted.

 Scope
ACMS has mainly three modules Admin, Employee and Engineer which has
further divided in sub modules they are:

• User Information Module: This module will maintain user information. This will
allow us to add new user, enable/disable, updating user related information, view
all the users etc.
• Equipment Module: This module will maintain equipment information. This will
allow us to add new equipments, edit equipment details, updating equipment
status, view all equipment details etc.
• AMC/Warranty Module: This module will maintain AMC/Warranty information.
This will allow us to add AMC/Warranty Information, edit AMC/Warranty
information, updating AMC/Warranty information, view AMC/Warranty
information.
• Complaint Module: This module will maintain the complaints field by the
employees and the response send by the engineer to the respective employees.
 Scope

• Allotment Module: This module will maintain information about the various
equipments allotted to various users. This will allow us to add new allotments,
view allotments, view allotments etc.

• Administrator Complaint Module: This module will help the administrator to

provide valid reasons to the employee, if the engineer does not attend their
problems in three days.

• Administrator Common Message Module: Administrator can send common

message to various users or individual users.
General Description
 General Constraints

• Should run on Windows XP/2000 and later platform.

• An employee can complain only once for a particular equipment in a day.

• An employee can file any complaint for equipment if there is any Warranty/AMC.
 User Characteristics

There are three main users of the system are:

1. Administrator: Managing the Database, User Management, Administrator
has rights of every module.
2. Employee: Employee have the rights to file any complaint about the
equipment they are using.
3. Engineer: Engineer will check the equipment and send the response to the
respective complaints.
Preliminary Design
 Context Diagram
Request to add, edit, delete and view
Administrator

Check Complaints and view reports

Response of the request Assets & Complaint

Management
System Engineer
Response

Request to file a complaint and view

reports.

Employee Response
Program Flow
Diagram
 ACMS

Login

Admin Employee Engineer

Employee Complaint
User
User Information
Information Hardware Complaints
(View, Search, Response to
(Add,Edit,Delete,Change Password)
(Add,Edit,Delete,Change Password) (Send, View, Hardware Complaints.)
Complaints)

Equipment Information Personal Complaints

(Add,Edit,Delete,SearchEquipment
(Add,Edit,Delete,Search Equipment) ) (Send,View,Personal Complaints) Change Password

AMC/Warranty
(Add,Edit,delete AMC data) Change Password

Allotment Information
(Add,Edit,Delete,Search Allotment)

Send Common message to

Employee
View, Response to the Personal
Complaints
Database Design
 Tables

1. User Information
2. Equipment details
3. AMC Information
4. Complaint Details
5. Room Information
6. Equipment Types
7. Designation
8. Admin complaint Information
9. Admin Common Message
10. Allotments
Hardware /Software
Requirement
 Hardware Requirement
1. Intel Pentium IV processor
2. 512 MB RAM or higher
3. 40 GB HDD or higher
4. UPS
5. LAN Connectivity ( Assets Management should be accessible through Intranet)
 Software Requirement

1. Microsoft Window XP/2000 or higher version

2. .Net framework 2.0 and higher version
3. IIS (Internet Information Services)
4. RDBMS (back end) : Sql server 2005
5. Web Browser: Internet Explorer or higher version, Mozilla, Opera
6. IDE :Microsoft Visual Studio 2005 or higher version
 Submitted To

Mr. Ashish Chandra Swami

(Head Of the Computer Science Department)

S.S. Jain Subodh P.G. College, Computer

Science Department
Session (2008-2010)
 Submitted By

Khushabu Rao
M.Sc (I.T) IV semester

S.S. Jain Subodh P.G. College, Computer

Science Department
Session (2008-2010)