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Machine Learning & AI

How to Implement It & Drive


Business Momentum
#STRATEGICMOMENTUM 2
The data science game has always been
the same: collect data, manipulate it,
and translate that into a metric or
model that will help businesses drive
impact. So why all the fuss about
machine learning and data science now?

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Put simply: more power. A lot more
power.

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Why Machine Learning Now

• Algorithms and statistical


processes being used today have
been around for decades. The
speed at which we can perform
those processes is increasing
dramatically.

• Algorithms can now be optimized


by running a million adaptive
statistical models until they
converge on a perfect equation.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
#STRATEGICMOMENTUM 6
Use Cases and Applications

Retail &
Manufacturing Travel & Media Healthcare
eCommerce

Identification Optimization of Real-time Identification of


and discovery of business advertising risk factors and
related customer workflows where they can physician fraud
instantaneously
interests to based on in healthcare
determine the ad
create employee and industry.
to show a
location-specific internal consumer.
offers. operations data.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
Myths and Misconceptions

• Hiring a statistician, academic or


data scientist won’t change or
solve your data problems.

Myths About • A data scientist may serve many


roles but they cannot turn a
Data non-data driven organization into
Scientists a data-driven one. A data scientist
is only effective when there is an
existing arsenal of data to work
with.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
#STRATEGICMOMENTUM 9
Myths and Misconceptions

• A machine learning tool, without


good data, won’t do anything but
cost money.

Myths About • Businesses put too much


emphasis on the acquisition of
Data Tools machine learning technologies
and tools, and not enough focus
on the actual organization of
physical data.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
Implementation Challenges

Business Silos

• Many organizations (especially


governmental ones) put silos
around their data, which makes it
difficult to leverage the speed of
machine learning.

• Companies should work to


dismantle silos and foster
collaboration.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
Implementation Challenges

Analysis Paralysis

• There are so many data sources


available for companies to
consider and so much complexity
behind data.

• Companies need to balance the


time thinking about the data and
strategizing around the algorithm
with the actual execution of it.

June 2019 Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates 12
#STRATEGICMOMENTUM 13
Implementation Challenges

Code Duplication

• Companies will often have similar


data models driving analysis and
reporting across different functions,
ex. Finance & Marketing, without
teams knowing.

• Look for overlaps, prioritize efforts


and make informed decisions on
around these machine learning
concepts.
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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
How do you solve the implementation
challenges?

You need a good data strategy.

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Building the Strategy - Where to Start

Identify all of the business functions that need machine


1 learning or data science.

Determine the high-level data needs of those business


2 functions themselves.

Link the need to metrics and look at the relationship


3 between all of those items – you'll immediately see where
areas of overlap exist in reporting and data needs.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
Building the Strategy - Where to Start

Connect the right data sources and relevant applications


once you document these relationships in a systematic and
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networked fashion. (Bottom-up)

Plan which tools you need to enable machine learning.


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Involve the C-Suite from the very beginning of the process.


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June 2019 17
Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
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Keep in Mind

• Data is a corporate asset and as


such, you need to use data like
money.
• Learn to wield the value of your
data and do that as fast as
possible. With the movement
towards automation, the “Googles
of the world” who know how to
monetize their data will dominate.

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Machine Learning with Jason Hunter | Strategic Momentum Podcast | Flywheel Associates
ABOUT JASON HUNTER

Jason Hunter is the Director of Advanced


Customer Analytics at Hilton and former Data
Science business lead for CapTech consulting.
For 15+ years, he has been using data to help
businesses drive impact. Now, with the advent of
machine learning, he sees the world of
businesses analysis changing forever as
organizations gain the ability to truly look at
their data.

Connect with Jason:


LinkedIn

Tune in to the STRATEGIC MOMENTUM PODCAST to hear from more guests like Jason!
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