Documente Academic
Documente Profesional
Documente Cultură
Nicholas J. Ashill
Ashish Sinha
ABSTRACT. Due to rapid globalization of markets and products, it is necessary for managers
and academics alike to understand the importance of the drivers of global brands. In this paper
we extend Keller’s (1998) conceptualization of brand equity to incorporate Country and Brand
Origin (CBO) and Country of Origin (COO) effects on purchase intention. A structural equation
modelling approach is used to test a conceptual model that hypothesizes relationships between
these variables for the product category of watches. The results show that the components of
brand equity through the effect of brand loyalty are three times more important than COO
effects. A direct recommendation of this study is that for this product category, marketing
managers can choose a country of manufacture for cost efficiencies regardless of the associations
Nicholas J Ashill and Ashish Sinha are Senior Lecturers, School of Marketing and International
Business, Victoria University of Wellington, PO Box 600, Wellington, New Zealand (Email:
Nicholas.Ashill@vuw.ac.nz Ashish.Sinha@vuw.ac.nz).
INTRODUCTION
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The last two decades have seen an increasing globalisation of the world economy. Advances in
have created an environment that has seen the development of global brands. This
process of globalization has made the study of Country of Origin (COO) effects an
important subject area for academic research. There have been numerous studies
performance and other attributes (e.g., Bilkey and Nes 1982; Erickson, Johansson and
Chao 1984; Hong and Weyer 1989; Roth and Romeo 1992; Ahmed and d’ Astous 1995).
Other studies (Hulland and Chow 1994) have extended COO to include the concept of
Country of Design (COD), Country of Manufacture (COM) and Country of Brand Origin
(CBO).
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However, with the exception of a few studies (Haubl 1996; Thakor and Kohli 1996), little or
no research has sought to examine the effects of brand, in particular the components of
brand equity, and COO on purchase intention. While previous studies have examined the
relative importance of the components of brand equity (Sinha and Popkowski Lesczyc
2000) and the impact of COO effects (e.g., Haubl 1996) on purchase intention, none of
these studies have tried to understand the relative impact of these two variables on
purchase intention. For multinational companies that have operations in several countries,
understanding the relative impact of COO and Brand Equity effects is imperative. For a
product that has brand equity as a prime factor of success, the decision of global sourcing
and manufacturing will largely depend on supply side cost considerations. Contrary to
this, a product that has low brand equity may use COO effects to its advantage. For
example, an automobile manufacturer that has low brand equity might improve its quality
purchase a product.
In this paper we develop and test a model of COO and the components of Brand Equity on
consumer purchase intention. Our study is intended to add to the extant body of knowledge in
two ways. First, while several empirical studies have been conducted in the COO and Brand
Equity literature, the psychological structure of the effects of these constructs on purchase
intention has not been empirically validated. We use a structural equation modelling approach to
test a conceptual model that hypothesizes relationship between these variables. Second,much of
the work in COO literature has been tested in United States. This study tests a COO based
association model in the Asia-Pacific region using data from New Zealand.
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This paper is organized into the following sections. First we review the extant literature and
present a conceptual model examining the relationships between COO, Brand Equity and
Consumer Purchase Intention. We then outline the research methodology. Finally, we discuss the
results, their theoretical and managerial implications, and suggest some areas for future research.
It is recognised that consumers, through familiarity with products from different countries,
develop country images (Erickson, Johansson and Chao 1984). It has also been suggested that
transferable to new or unfamiliar products (Tse and Gorn 1993). Agarwal and Sikri (1996) report
on conceptualization of country image in two ways. Firstly it has been studied through
consumer’s overall perceptions (e.g., technology, prestige and price) of products in a given
country (Han and Terpstra 1988). Secondly, it has been defined as a set of generalized beliefs
about specific products, from a country on a set of attributes (Bilkey and Nes 1982). Hong and
Wyer (1989) suggest that COO may activate concepts and knowledge that affect the
interpretation of other available product information. It may also provide a heuristic basis for
inferring the quality of the product without considering other attribute information. Finally, they
discuss a third possible effect of COO where it is simply a feature of the product and is used in
much the same way as other more specific attributes to arrive at product evaluations.
Consumers use the COO cue to evaluate foreign products when they are not familiar with the
product’s intrinsic qualities (Lawrence, Marr and Prendergast 1992). Lampert and Jaffe (1998)
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discuss the role of country image in the product/brand life cycle. A country’s image represents a
halo effect on a new product or brand, as consumers have no other attributes to judge until they
become familiar with the new product or brand. Okechuku (1994) found that COO was at least
in the top 3 key attributes of a product, and can be regarded more important than brand name and
price in attribute importance. Hong and Wyer (1989) found that a strong COO effect would
occur with product evaluation regardless of whether product information was received prior to or
Haubl (1996) in developing a COO model split consumer evaluations of countries into
cognitive (fact based) and affective (feelings and emotions) components and tested cross-national
applicability of the model to link effects of COO and brand name with consumer evaluations of
product. He used a ‘belief – attitude – behavioural intention’ (attitude) theory and information
and Yi 1989; Ozanne, Bucks and Grewal 1992). An important finding of the study was that both
brand name and COO have a significant impact on consumer attitudes towards a new car.
Shimp, Saimee and Madden (1993) studied consumer cognitive structures regarding products
from a sample of 11 countries with the objective of exposing the depths of their thoughts
regarding products made in different countries. They found that cognitive categories of countries
are identifiable in relation to the memory-based representations consumers have when thinking
about the products made in these countries. Consumers would classify a country’s image based
on well-known products originating from that country. Some products have strong home country
associations. BMW and Mercedes Benz for example utilise home country (Germany)
Agarwahl and Sikri (1996) found that there was considerable association between beliefs held
for the most well known product category from a country and expectations for new products.
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Thakor and Kohli (1996) discuss the difficulty in delineating brand image and country image
effects on development of consumer attitude on new products. This is particularly the case for
well-known products as most consumers already have a strong country image already associated
with the brand. For the present study, CBO (COO) will refer to the country, which consumers
Customer based brand equity is defined as the differential effect that brand knowledge has on
consumer response to the marketing of that brand (Keller 1998). Brand knowledge is identified
Brand Awareness reflects the salience of the brand in the consumer’s mind (Aaker 1996).
Salience in turn relates to the strength of the brand node in memory, as can be seen in consumer’s
ability to identify a brand under different conditions (Rossiter and Percy 1987). Brand awareness
can be increased through the repetition of advertising using sight and sound and displaying the
Brand awareness is made up of brand recall and brand recognition (Aaker 1996). Brand recall
is the ability of the consumer to remember the name of the brand when given the product
category and is measured through free recall or prompted recall techniques where some
information is given to the respondent to see if they can recall the brands in a particular category.
Brand recognition is where the consumer is able to confirm that he/she has seen that brand
before.
held in a consumer’s memory). Brand associations represent the other informational node linked
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to the brand node in memory and contain the meaning of the brand for consumers” (Keller 1998,
p. 45). Brand image is made up of four components: types of brand associations, favourability of
brand associations, strength of brand associations and uniqueness of brand associations (Keller
1998).
As mentioned previously, while numerous studies have been conducted in the area of brand
equity and COO effects, little is known about the interplay of these two effects on purchase
intention. In addition, there is no conceptual framework (apart from that of Keller 1998) that tries
to relate these two constructs in one single model. Combining these two constructs in one single
model allows researchers to understand the relative importance of the sub-components of brand
equity, such as brand associations and brand awareness, and COO effects on purchase intention.
CONCEPTUAL MODEL
The central tenet of our model is from Activation Theory (Anderson 1983), which argues that
information is stored as nodes in a consumer’s memory. At any given time only a few bits of
information are activated in memory and these activated bits of information are used by an
individual who is making a purchase decision. Keller (1998) used this theory to propose the idea
of brand knowledge, in which a brand can be thought of as a node in a consumer’s mind. All
information, for example, brand and COO associations, pertaining to the brand is stored as
associative nodes to the brand node. A consumer making a decision to purchase a product would
first retrieve information related to brand and COO associations stored in memory, and then use
this information to make the purchase decision. Consistent with Keller’s (1998) formulation of
brand equity, we argue brand loyalty to be an outcome measure, and that both positive brand
associations and high brand awareness lead to higher levels of brand loyalty. Hence, we claim
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that the evaluation of a product is mediated by the level of brand loyalty, which in turn is
Proposition 1: Positive Brand Associations and higher levels of Brand Awareness will
product.
Our conceptualizing of COO associations is similar to Thakor and Kohli (1996) who
differentiate between CBO and COO. CBO is the country from which a brand originates while
COO is the country in which the product is manufactured. For example, a Sony DVD player
manufactured in Malaysia, has Japan as its CBO and Malaysia as its COO. A product that is
manufactured in its country of brand origin is called a uni-national product. Bi-national products
are defined as products that originate in one country and are manufactured in another country.
Hence, in our model CBO and COO are two different concepts that vary dependent on the type
of product. Consistent with Haubl’s (1996) COO model, we split consumer evaluations of
countries into cognitive (fact based) and affective (feelings and emotions) components. Haubl
(1996) found that foreign production of automobiles was likely to have an impact not only on the
car buyer’s overall evaluation of a vehicle, but also on their perception of specific product
attributes (e.g. technical features) of the car. Therefore, we posit the following:
We contend that the affective component of CBO effects is similar to brand loyalty that
captures the liking for a brand not dependent on tangible and intangible attributes possessed by a
brand. This is consistent with Haubl (1996) who found a positive impact of affective component
of COO on product evaluation. From the discussion above we propose the following:
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Proposition 4: A consumer’s evaluation of a product is influenced by the affective
Brands from different countries have country specific intangible assets (Erickson, Jacobson
and Johansson 1992; Kim and Chung 1997). This country specific intangible asset might provide
consumers a reason to purchase a brand. We conceptualize this country specific intangible asset
to be in the form of affect. Simply speaking, this affect could be termed as “country loyalty”,
particular country. We note, conceptually this idea is no different from measures of brand affect
that explain predisposition of an individual to purchase a brand based on his liking for this brand
over and above intangible and intangible attributes that the brand possesses (Aaker 1996). We
contend that brand loyalty may well be explained by the degree of affect that consumers have for
Table 1 provides a summarization of the above relationships. Figure 1 provides the structural
and measurement model tested in this study. Six constructs are specified, namely Brand Image,
Brand Awareness, Country of Brand Origin (CBO), Country of Origin (COO), Brand Loyalty
and Purchase Intention. One of the dependent variables is brand loyalty, and is hypothesized to
be influenced by brand image, brand awareness and the affect associated with the CBO. The
other structural equation has purchase intention as the dependent variable, while, the affect
associated with CBO, the perception of technical capabilities of both CBO and COO, and brand
loyalty, are the independent variables. In summary the model has six constructs, three of these
are latent and the other three are measures that are observables. There are four exogenous and
two endogenous variables implying two dependent and five independent variables. One of the
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dependent variables, namely brand loyalty, is also an independent variable for the other structural
equation.
RESEARCH METHOD
Study Design
The first part of the study investigated elicited responses pertaining to their attitudes towards a
certain set of brands, COOs and CBOs. The second part of the survey was a conjoint survey in
which COO, Brands and Price were manipulated. Price was used as a control variable with the
assumption that all things being equal respondents will prefer products that have lower prices
than those that have higher prices. For the purpose of this study the product category chosen was
that of watches. The two subject countries were Switzerland and Japan. These countries were
represented by the watch manufacturers Swatch and Olympic for Switzerland, and, Seiko and
Citizen for Japan. Four countries of manufacture were chosen and these were Switzerland, Japan,
China and Germany. Based on prior research it was assumed that China as a country of
manufacture would have a negative image (Khachaturian and Morganosky 1990) while Germany
would have a positive image. Three attributes namely, brand, COO and price were manipulated
and the respondents were asked to rate each of the products in terms of likelihood of purchase.
COO has 4 levels: Switzerland, Japan, China and Germany, Brand has 4 levels, namely, Swatch,
Olympic, Seiko and Citizen, while Price has two levels: $300 and $400. A full factorial design
respondent fatigue a fractional factorial conjoint design requiring only 8 (2 3 design) product
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profiles was used to keep the survey short. An important advantage of our study is that
respondents were exposed to both uni-national (products that have the same CBO and COO) as
well as bi-national (products that have different CBO and COO) products. For instance, subjects
were asked to evaluate Swatch watches that are manufactured not only in Switzerland (uni-
national product) but also in China (bi-national product). This is an important advantage of our
study as it allows us to disentangle the effect of CBO and COO. These two effects are
Sample
To collect the data for the study, a total of 42 students were approached by an experienced
interviewer in the researchers’ University. The interviews were conducted over one day and at
different times of the day. Special efforts were made to ensure that the sample selection process
was not based on the interviewer’s judgements. The interviewer was instructed to draw a
systematic sample from students entering a student recreational area. Specifically a selection
rule was instituted by which every nth person was selected. Respondents were asked to complete
the questionnaire in a self-administered manner. It was felt that students would be a likely target
market for watches and have a good knowledge of the countries and manufacturers in the study.
Each student provided the research team with 8 responses, a total of 336 usable observations.
Measurement
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In designing the survey instrument, the relevant writings were canvassed (e.g., Haubl 1996;
Keller 1998; Sinha and Lesczyc 2000). Multiple item indicators were employed to
Brand Knowledge was conceptualized in terms of Brand Image and Brand Awareness. Brand
image is derived from the various associations that consumers have with the brand (Aaker 1996;
Keller 1998). Brand Image was measured by adapting the seven–item scale developed by Sinha
and Lesczyc (2000). Responses to the questionnaire items were elicited on a seven-point scale
Brand Awareness was measured through Top of Mind (TOM). A brand obtains a TOM position
by establishing itself in the customer’s mind as representing the entire product category. To find
out which brand had the TOM position, the respondent was asked a free recall question
(Hutchinson 1983). The measure for brand loyalty was adapted from Keller (1998) and was
For both CBO and COO, a set of items evaluating the product specific capabilities of the
country was used. CBO and COO had four items each. Responses to the questionnaire items
were elicited on seven-point scales ranging from “7 = completely” to “1 = not at all.” For COO,
respondents were asked to rate the degree to which they associate product attributes with each
For CBO, respondents were asked to rate the degree to which they associate four attributes
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1. Nice
2. Friendly
3. Pleasant
4. Peaceful
Finally, purchase intention was operationalized as the likelihood that a respondent will buy a
particular product. Respondents were asked to rate each of the products in terms of likelihood of
purchase on a 9 point scale ranging from “1 = very likely to purchase” to “9 = very unlikely to
purchase.”
Table 2 provides an exploratory factor analysis of the seven variables, which shows that brand
image is a single factor latent variable as only factor 1 has an eigen-value greater than 1. In
addition, innovativeness has a very low correlation with brand image, and it is for this reason that
this item was dropped from the brand image scale. The refined scaled has a reliability cronbach
alpha score of .86. The other two scales that measure for COO and CBO were adapted from
Haubl (1996). Consistent with prior findings, these two have a cronbach alpha score of .89 and .
93 respectively. These results show that all three scales used in this study exceed the 0.70
FINDINGS
A simple regression was run to understand the preference that respondents have for different
COO (Table 3a). The results from the regression showed that Japan was the most preferred and
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China the least preferred country for watch manufacturing. In addition, Japan and Switzerland
A confirmatory factor analysis was estimated to verify the measurement model using AMOS
software. The maximum likelihood estimates for the measurement model are provided in Table
3b. The overall fit information for the measurement model is given as follows, χ 2 (N=336, 74) =
298.013, p < .001, GFI=.89, TLI=.92, TFI=.94. The global fit measures show that the
measurement model fits the data reasonably well. The multiple squared correlations show that
apart from peace and stylish all the other variables have values greater than 0.4.
Similarly, for the structural model the overall fit is as follows, χ 2 (N=336, 132) = 474.102, p
< .001, GFI=.87, TLI=.90, TFI=.91, indicating that the structural model adequately fits the data.
The path coefficient for the first structural equation that looks at the determinants of brand
loyalty shows that both components of brand equity, namely, brand awareness and brand
knowledge are positive and significant predictors of brand loyalty. This implies that positive
brand associations and higher levels of brand awareness will lead to higher brand loyalty. For the
same dependent variable, affect due to CBO is positive and has a significant effect at .05 level of
The results for the second equation examining determinants of purchase intention show that
the impact of brand loyalty and the cognitive component of COO are positive and significant.
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These findings are consistent with Proposition 2 and 3. Lastly, the direct effect of CBO on
purchase intention is wrongly signed and also not significant. This shows that affect due to CBO
is not a significant predictor of purchase intention, and therefore is not consistent with
Proposition 4. Table 4 provides results for the structural equations, while Table 5 provides a
summary of the hypotheses. Note that price, which was incorporated as a control variable in the
model, had an expected negative but non-significant impact on purchase intention that implies
A brief review of the standardized estimates provided in Table 4 shows that brand loyalty had
the maximum while price had the minimum impact on purchase intention. The relative
importance of brand loyalty was three times that of country of origin effects, thereby signifying
that maintenance of brand equity, and in turn that of brand loyalty, is much more important than
the impact of the country in which the product is being manufactured. The results also show that
improving a brand’s image and increasing brand awareness would have a much higher impact on
purchase intention. Given the price sensitive nature of the sample, it is also surprising to see that
this sample is invariant to price changes. Respondents are impacted more by brand loyalty rather
than price. Consistent with earlier findings (Roth and Romeo 1992) we contend and verify that
for the product in question, brand rather than COO has a much greater impact on purchase
intention. Hence, the results of this study show that a multi-attribute study in which several
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MANAGERIAL IMPLICATIONS AND FUTURE RESEARCH DIRECTIONS
This study reveals that the strong effect components of brand equity have on purchase
intention could mitigate negative COO associations. It shows that for the watch product category
and for the brands investigated in this study there is an overarching effect of the brand name, in
the form of the components of brand equity, which is three times more important than the effect
of COO. Hence a direct recommendation of this study is that for this product category managers
can choose a country of manufacture for cost efficiencies regardless of the associations that
consumers have with that country. A simple analysis of Purchase Intention (Table 3a) has shown
that for the sample used in this study Japan is the most preferred and China is the least preferred
COO. This is consistent with the prior research that has shown China to have a negative image
while the more industrialized nation, such as Germany and USA, to have a more positive image
(Khachaturian and Morganosky 1990). The two countries, Japan and Switzerland that are
country of origin for a number of brands of watches, are preferred over countries that are less
known for watch manufacturing even when these products are manufactured in countries that are
highly industrialized, such as Germany. Therefore we can conclude that the respondents were
more likely to purchase watches that are manufactured in a country that has a reputation for
watch making. In light of these finding we can conclude that a uni-national product will always
be preferred over a bi-national product. While these finding regarding the choice of COO are
important, we note that the components of brand equity are three times more important than
COO. Hence, we conclude that from a managerial standpoint maintaining positive brand image
and higher levels of brand awareness is more important than the choice of COO.
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Future Research Directions
Several areas of research have been left as avenues for future research. Firstly, while this study
products. Secondly, the impact of COO on brand equity has not been studied in this paper. Future
research should proceed in that direction. While the direct impact of COO on purchase intention
is well documented in the literature the impact of COO on brand equity is still not well
understood. We contend that understanding the impact of COO on brand equity is much more
important than understanding the direct impact of COO on purchase intention. The changes in
brand equity have long-term ramifications that cannot be altered by simple changes in
manufacturing and sourcing decisions. Third, extension of the research into other countries
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TABLE 1. Summary of Hypothesized Relationships
22
TABLE 2. Factor Analysis for the Items of Brand Image
23
TABLE 3a. Preferred Country of Origin
Country Preference**
1 China -1.17
2 Germany -0.55
3 Switzerland 0.55
4 Japan 1.17
24
TABLE 4. Structural Models for Brand Loyalty and Purchase Intention
25
TABLE 5. Summary of Tested Hypotheses
26
FIGURE 1. Structural and Measurement Model
Brand Aware
1
e1 Proud
1 Res2
e2 Trust
1
1
e3 Quality
B Loyalty
1 BI
e4 Sty
1 1 Res
e6 HC
1
e7 1
Rel
Purchase Intention
1
e8 Nice
1
e9 Fri
CBO
1
e10 Peace
1
1
e11 Ple
1
e12 Eng
Price
1
e13 Qua
COO
1
e14 Work
1
1
e15 Mot
27