Productivity and Quality Institute 0

High Performance Workplace Practices and Job Satisfaction

Productivity and Quality Institute

High Performance Workplace

Practices and Job Satisfaction
This study aimed at contributing to our understanding of the effects of High
Performance Workplace Organizations (HPWOs) on worker's job satisfaction. The
estimation results show that a higher involvement of workers in HPWOs is associated
with higher job satisfaction. This positive effect is dominated by the involvement of
workers inflexible work systems, indicating that workers particularly value the
opportunities associated with these systems, such as an increased autonomy over
how to perform their tasks, and increased communication with co-workers. Being
involved in team work and job rotations as well as supporting human resource
practices appear to contribute relatively little to the increased job satisfaction from
being involved in HPWOs.

Sigma
 Productivity and Quality Institute 1
High Performance Workplace Practices and Job Satisfaction

Descriptives
Descriptive Statistics

N Minimum Maximum Mean Std. Deviation

Job Satisfaction 39 .00 3.00 1.2821 .82554
Able to choose order of tasks 39 .00 1.00 .4615 .50504
Able to choose methods of work 39 .00 1.00 .7179 .45588
Able to choose speed or rate of work 39 .00 1.00 .8974 .30735
Assessing quality of own work 39 .00 1.00 .9231 .26995
Solving unforeseen problems 39 .00 1.00 .8974 .30735
Communication with colleagues 39 .00 1.00 .8718 .33869
Communication with superiors 39 .00 1.00 .8718 .33869
Communication with staff representatives 39 .00 1.00 .6923 .46757
Communication on a regular basis 39 .00 1.00 .5385 .50504
Communication on a formal basis 39 .00 1.00 .5641 .50236
Job involves team work 39 .00 1.00 .5641 .50236
Job involves job rotation 39 .00 1.00 .8205 .38878
Share of workers receiving training 39 .00 1.00 .7436 .44236
Days of training 39 .00 10.00 4.8462 3.89695
Payments on overall performance of company 39 .00 1.00 .5897 .49831
Payments based on overall group performance 39 .00 1.00 .0769 .26995
Income from shares in the company 39 .00 1.00 .0256 .16013
Work Saturday or Sunday 39 .00 1.00 .7179 .45588
Shift Work 39 .00 1.00 .5641 .50236
Fixed-term Contract 39 .00 1.00 .9487 .22346
Supervisor 39 .00 1.00 .4359 .50236
Work with PC 39 .00 1.00 .4872 .50637
Married 39 .00 1.00 .3333 .47757
Female 39 .00 1.00 .4359 .50236
Age 39 23.00 54.00 27.2821 7.93045
Job Tenure 39 6.00 216.00 38.1026 41.85048
Usual Hours of Work 39 40.00 60.00 42.7051 4.07127
Days Worked more than 10 Hours 39 .00 18.00 .7949 2.93060
Number of Children below Age 39 .00 4.00 .2308 .70567
Valid N (listwise) 39
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Frequencies
Frequency Table
Job Satisfaction

Valid Cumulative
Frequency Percent Percent Percent
Valid Not at all Satisfied 7 17.9 17.9 17.9
Not very Satisfied 16 41.0 41.0 59.0
Fairly Satisfied 14 35.9 35.9 94.9
Very Satisfied 2 5.1 5.1 100.0
Total 39 100.0 100.0

Able to choose order of tasks

Cumulative
Frequency Percent Valid Percent Percent
Valid No 21 53.8 53.8 53.8
Yes 18 46.2 46.2 100.0
Total 39 100.0 100.0

Able to choose methods of work

Cumulative
Frequency Percent Valid Percent Percent
Valid No 11 28.2 28.2 28.2
Yes 28 71.8 71.8 100.0
Total 39 100.0 100.0

Able to choose speed or rate of work

Cumulative
Frequency Percent Valid Percent Percent
Valid No 4 10.3 10.3 10.3
Yes 35 89.7 89.7 100.0
Total 39 100.0 100.0

Assessing quality of own work

Cumulative
Frequency Percent Valid Percent Percent
Valid No 3 7.7 7.7 7.7
Yes 36 92.3 92.3 100.0
Total 39 100.0 100.0
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Solving unforeseen problems

Cumulative
Frequency Percent Valid Percent Percent
Valid No 4 10.3 10.3 10.3
Yes 35 89.7 89.7 100.0
Total 39 100.0 100.0

Communication with colleagues

Cumulative
Frequency Percent Valid Percent Percent
Valid No 5 12.8 12.8 12.8
Yes 34 87.2 87.2 100.0
Total 39 100.0 100.0

Communication with superiors

Cumulative
Frequency Percent Valid Percent Percent
Valid No 5 12.8 12.8 12.8
Yes 34 87.2 87.2 100.0
Total 39 100.0 100.0

Communication with staff representatives

Cumulative
Frequency Percent Valid Percent Percent
Valid No 12 30.8 30.8 30.8
Yes 27 69.2 69.2 100.0
Total 39 100.0 100.0

Communication on a regular basis

Cumulative
Frequency Percent Valid Percent Percent
Valid No 18 46.2 46.2 46.2
Yes 21 53.8 53.8 100.0
Total 39 100.0 100.0

Communication on a formal basis

Cumulative
Frequency Percent Valid Percent Percent
 Productivity and Quality Institute 4
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Valid No 17 43.6 43.6 43.6

Yes 22 56.4 56.4 100.0
Total 39 100.0 100.0

Job involves team work

Cumulative
Frequency Percent Valid Percent Percent
Valid No 17 43.6 43.6 43.6
Yes 22 56.4 56.4 100.0
Total 39 100.0 100.0

Job involves job rotation

Cumulative
Frequency Percent Valid Percent Percent
Valid No 7 17.9 17.9 17.9
Yes 32 82.1 82.1 100.0
Total 39 100.0 100.0

Share of workers receiving training

Cumulative
Frequency Percent Valid Percent Percent
Valid No 10 25.6 25.6 25.6
Yes 29 74.4 74.4 100.0
Total 39 100.0 100.0

Days of training

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 10 25.6 25.6 25.6
2.00 1 2.6 2.6 28.2
3.00 8 20.5 20.5 48.7
5.00 3 7.7 7.7 56.4
6.00 4 10.3 10.3 66.7
7.00 2 5.1 5.1 71.8
10.00 11 28.2 28.2 100.0
Total 39 100.0 100.0

Payments on overall performance of company

Cumulative
Frequency Percent Valid Percent Percent
Valid No 16 41.0 41.0 41.0
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High Performance Workplace Practices and Job Satisfaction

Yes 23 59.0 59.0 100.0

Total 39 100.0 100.0

Payments based on overall group performance

Cumulative
Frequency Percent Valid Percent Percent
Valid No 36 92.3 92.3 92.3
Yes 3 7.7 7.7 100.0
Total 39 100.0 100.0

Income from shares in the company

Cumulative
Frequency Percent Valid Percent Percent
Valid No 38 97.4 97.4 97.4
Yes 1 2.6 2.6 100.0
Total 39 100.0 100.0

Work Saturday or Sunday

Cumulative
Frequency Percent Valid Percent Percent
Valid Don't work any of fri or sat 11 28.2 28.2 28.2
Work at least one of those
days 28 71.8 71.8 100.0
Total 39 100.0 100.0

Shift Work

Cumulative
Frequency Percent Valid Percent Percent
Valid Don't Work Shifts 17 43.6 43.6 43.6
Work shifts 22 56.4 56.4 100.0
Total 39 100.0 100.0

Fixed-term Contract

Cumulative
Frequency Percent Valid Percent Percent
 Productivity and Quality Institute 6
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Valid Otherwise 2 5.1 5.1 5.1

Employee has a
fixed term contract 37 94.9 94.9 100.0
Total 39 100.0 100.0

Supervisor

Cumulative
Frequency Percent Valid Percent Percent
Valid otherwise 22 56.4 56.4 56.4
Supervise others 17 43.6 43.6 100.0
Total 39 100.0 100.0

Work with PC

Cumulative
Frequency Percent Valid Percent Percent
Valid No 20 51.3 51.3 51.3
Yes 19 48.7 48.7 100.0
Total 39 100.0 100.0

Married

Cumulative
Frequency Percent Valid Percent Percent
Valid Otherwise 26 66.7 66.7 66.7
Married 13 33.3 33.3 100.0
Total 39 100.0 100.0

Female

Cumulative
Frequency Percent Valid Percent Percent
Valid male 22 56.4 56.4 56.4
Female 17 43.6 43.6 100.0
Total 39 100.0 100.0

Age
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Cumulative
Frequency Percent Valid Percent Percent
Valid 23.00 6 15.4 15.4 15.4
24.00 8 20.5 20.5 35.9
25.00 8 20.5 20.5 56.4
26.00 6 15.4 15.4 71.8
27.00 8 20.5 20.5 92.3
54.00 3 7.7 7.7 100.0
Total 39 100.0 100.0

Job Tenure

Cumulative
Frequency Percent Valid Percent Percent
Valid 6.00 7 17.9 17.9 17.9
9.00 1 2.6 2.6 20.5
16.00 1 2.6 2.6 23.1
18.00 7 17.9 17.9 41.0
20.00 1 2.6 2.6 43.6
24.00 1 2.6 2.6 46.2
36.00 8 20.5 20.5 66.7
37.00 1 2.6 2.6 69.2
39.00 2 5.1 5.1 74.4
48.00 6 15.4 15.4 89.7
60.00 1 2.6 2.6 92.3
122.00 1 2.6 2.6 94.9
160.00 1 2.6 2.6 97.4
216.00 1 2.6 2.6 100.0
Total 39 100.0 100.0

Usual Hours of Work

Cumulative
Frequency Percent Valid Percent Percent
Valid 40.00 17 43.6 43.6 43.6
42.00 10 25.6 25.6 69.2
42.50 1 2.6 2.6 71.8
43.00 3 7.7 7.7 79.5
45.00 2 5.1 5.1 84.6
48.00 3 7.7 7.7 92.3
50.00 2 5.1 5.1 97.4
60.00 1 2.6 2.6 100.0
Total 39 100.0 100.0
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Days Worked more than 10 Hours

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 29 74.4 74.4 74.4
1.00 7 17.9 17.9 92.3
2.00 1 2.6 2.6 94.9
4.00 1 2.6 2.6 97.4
18.00 1 2.6 2.6 100.0
Total 39 100.0 100.0

Number of Children below Age

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 33 84.6 84.6 84.6
1.00 5 12.8 12.8 97.4
4.00 1 2.6 2.6 100.0
Total 39 100.0 100.0

The autonomy of an individual in decision-making

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 1 2.6 2.6 2.6
.20 1 2.6 2.6 5.1
.40 2 5.1 5.1 10.3
.60 8 20.5 20.5 30.8
.80 12 30.8 30.8 61.5
1.00 15 38.5 38.5 100.0
Total 39 100.0 100.0

The degree of horizontal and vertical communication

Cumulative
Frequency Percent Valid Percent Percent
Valid .20 5 12.8 12.8 12.8
.60 13 33.3 33.3 46.2
.80 11 28.2 28.2 74.4
1.00 10 25.6 25.6 100.0
Total 39 100.0 100.0

team
 Productivity and Quality Institute 9
High Performance Workplace Practices and Job Satisfaction

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 7 17.9 17.9 17.9
.50 10 25.6 25.6 43.6
1.00 22 56.4 56.4 100.0
Total 39 100.0 100.0

WSI

Cumulative
Frequency Percent Valid Percent Percent
Valid .35 2 5.1 5.1 5.1
.40 1 2.6 2.6 7.7
.45 4 10.3 10.3 17.9
.55 1 2.6 2.6 20.5
.60 2 5.1 5.1 25.6
.65 7 17.9 17.9 43.6
.70 6 15.4 15.4 59.0
.75 1 2.6 2.6 61.5
.80 1 2.6 2.6 64.1
.85 3 7.7 7.7 71.8
.90 2 5.1 5.1 76.9
.95 6 15.4 15.4 92.3
1.00 3 7.7 7.7 100.0
Total 39 100.0 100.0

Skill Index

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 10 25.6 25.6 25.6
1.00 29 74.4 74.4 100.0
Total 39 100.0 100.0

Incentive Index
 Productivity and Quality Institute 10
High Performance Workplace Practices and Job Satisfaction

Cumulative
Frequency Percent Valid Percent Percent
Valid .00 13 33.3 33.3 33.3
.33 25 64.1 64.1 97.4
.67 1 2.6 2.6 100.0
Total 39 100.0 100.0

HPWO Scale

Cumulative
Frequency Percent Valid Percent Percent
Valid .22 1 2.6 2.6 2.6
.28 2 5.1 5.1 7.7
.33 3 7.7 7.7 15.4
.34 1 2.6 2.6 17.9
.36 1 2.6 2.6 20.5
.38 1 2.6 2.6 23.1
.44 1 2.6 2.6 25.6
.45 2 5.1 5.1 30.8
.52 1 2.6 2.6 33.3
.53 2 5.1 5.1 38.5
.59 4 10.3 10.3 48.7
.62 1 2.6 2.6 51.3
.63 2 5.1 5.1 56.4
.65 2 5.1 5.1 61.5
.66 3 7.7 7.7 69.2
.68 5 12.8 12.8 82.1
.69 1 2.6 2.6 84.6
.76 4 10.3 10.3 94.9
.78 2 5.1 5.1 100.0
Total 39 100.0 100.0
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High Performance Workplace Practices and Job Satisfaction

Pie Chart

Job Satisfaction

Not at all Satisfied

Not very Satisfied
Fairly Satisfied
Very Satisfied
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Able to choose order of tasks

No
Yes

Able to choose methods of work

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Able to choose speed or rate of work

No
Yes

Assessing quality of own work

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Solving unforeseen problems

No
Yes

Communication with colleagues

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Communication with superiors

No
Yes

Communication with staff representatives

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Communication on a regular basis

No
Yes

Communication on a formal basis

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Job involves team work

No
Yes

Job involves job rotation

No
Yes
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Share of workers receiving training

No
Yes

Days of training

.00
2.00
3.00
5.00
6.00
7.00
10.00
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High Performance Workplace Practices and Job Satisfaction

Payments on overall performance of company

No
Yes

Payments based on overall group performance

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Income from shares in the company

No
Yes

Work Saturday or Sunday

Don't work any of fri or

sat
Work at least one of those
days
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High Performance Workplace Practices and Job Satisfaction

Shift Work

Don't Work Shifts

Work shifts

Fixed-term Contract

Otherwise
Employee has a fixed term
contract
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High Performance Workplace Practices and Job Satisfaction

Supervisor

otherwise
Supervise others

Work with PC

No
Yes
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High Performance Workplace Practices and Job Satisfaction

Married

Otherwise
Married

Female

male
Female
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High Performance Workplace Practices and Job Satisfaction

Age

23.00
24.00
25.00
26.00
27.00
54.00

Job Tenure

6.00
9.00
16.00
18.00
20.00
24.00
36.00
37.00
39.00
48.00
60.00
122.00
160.00
216.00
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High Performance Workplace Practices and Job Satisfaction

Usual Hours of Work

40.00
42.00
42.50
43.00
45.00
48.00
50.00
60.00

Days Worked more than 10 Hours

.00
1.00
2.00
4.00
18.00
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Number of Children below Age

.00
1.00
4.00

The autonomy of an individual in decision-making

.00
.20
.40
.60
.80
1.00
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The degree of horizontal and vertical communication

.20
.60
.80
1.00
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High Performance Workplace Practices and Job Satisfaction

team

.00
.50
1.00
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High Performance Workplace Practices and Job Satisfaction

WSI

.35
.40
.45
.55
.60
.65
.70
.75
.80
.85
.90
.95
1.00
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Skill Index

.00
1.00
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High Performance Workplace Practices and Job Satisfaction

Incentive Index

.00
.33
.67
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HPWO Scale

.22
.28
.33
.34
.36
.38
.44
.45
.52
.53
.59
.62
.63
.65
.66
.68
.69
.76
.78

Reliability

Scale: Work System Index

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(a) 0 .0
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's
Alpha N of Items
.631 5
 Productivity and Quality Institute 33
High Performance Workplace Practices and Job Satisfaction

Scale: Work System Index

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(a) 0 .0
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's
Alpha N of Items
.565 4

Scale: Work System Index

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(
0 .0
a)
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha Based

Cronbach's Alpha on Standardized Items N of Items
.665 .697 4

Inter-Item Correlation Matrix

 Productivity and Quality Institute 34
High Performance Workplace Practices and Job Satisfaction

Able to Able to
choose choose speed Assessing Solving
methods of or rate of quality of own unforeseen
work work work problems
Able to choose methods of work 1.000 .352 .247 .352
Able to choose speed or rate of work .352 1.000 .220 .164
Assessing quality of own work .247 .220 1.000 .854
Solving unforeseen problems .352 .164 .854 1.000

Scale Statistics

Mean Variance Std. Deviation N of Items

3.4359 .937 .96777 4

Scale: Work System Index

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(a) 0 .0
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha Based on

Cronbach's Alpha Standardized Items N of Items
.631 .665 5
 Productivity and Quality Institute 35
High Performance Workplace Practices and Job Satisfaction

Item Statistics

Mean Std. Deviation N

Able to choose methods of work .7179 .45588 39
Able to choose speed or rate of work .8974 .30735 39
Assessing quality of own work .9231 .26995 39
Solving unforeseen problems .8974 .30735 39
Able to choose order of tasks .4615 .50504 39

Inter-Item Correlation Matrix

Able to Able to
choose choose speed Assessing Solving
methods of or rate of quality of own unforeseen Able to choose
work work work problems order of tasks
Able to choose methods of work 1.000 .352 .247 .352 .466
Able to choose speed or rate of work .352 1.000 .220 .164 .143
Assessing quality of own work .247 .220 1.000 .854 .074
Solving unforeseen problems .352 .164 .854 1.000 -.026
Able to choose order of tasks .466 .143 .074 -.026 1.000

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items
Inter-Item Correlations .285 -.026 .854 .880 -32.740 .058 5

Scale: Communication
Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(a) 0 .0
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics
Cronbach's Cronbach's Alpha Based on
Alpha Standardized Items N of Items
.607 .649 4

Inter-Item Correlation Matrix

 Productivity and Quality Institute 36
High Performance Workplace Practices and Job Satisfaction

Communicati
on with Communication on a Communication with Communication on a
superiors formal basis staff representatives regular basis
Communication with superiors
1.000 .436 .575 .414
Communication on a formal basis
.436 1.000 .086 .223
Communication with staff
representatives .575 .086 1.000 .163
Communication on a regular basis
.414 .223 .163 1.000

Inter-Item Covariance Matrix

Communicatio
Communica Communicatio n with staff Communication
tion with n on a formal representative on a regular
superiors basis s basis
Communication with superiors .115 .074 .091 .071
Communication on a formal basis .074 .252 .020 .057
Communication with staff representatives .091 .020 .219 .038
Communication on a regular basis .071 .057 .038 .255

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items
Inter-Item Correlations .316 .086 .575 .489 6.675 .032 4

Scale Statistics

Mean Variance Std. Deviation N of Items

2.6667 1.544 1.24252 4

Scale :Incentive Index

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(
0 .0
a)
Total 39 100.0
a Listwise deletion based on all variables in the procedure.

Reliability Statistics

Cronbach's Alpha Based on

Cronbach's Alpha(a) Standardized Items(a) N of Items
-.817 -1.059 2
 Productivity and Quality Institute 37
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a The value is negative due to a negative average covariance among items. This violates
reliability model assumptions. You may want to check item codings.

Inter-Item Correlation Matrix

Payments on
overall Payments based
performance of on overall group
company performance
Payments on overall
performance of company 1.000 -.346

Payments based on overall

group performance -.346 1.000

Inter-Item Covariance Matrix

Payments on overall Payments based on

performance of company overall group performance
Payments on overall performance of company .248 -.047
Payments based on overall group performance -.047 .073

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items
Inter-Item Covariances -.047 -.047 -.047 .000 1.000 .000 2
Inter-Item Correlations -.346 -.346 -.346 .000 1.000 .000 2

Scale Statistics

Mean Variance Std. Deviation N of Items

.6667 .228 .47757 2

Scale: HPWO Scale

Case Processing Summary

N %
Cases Valid 39 100.0
Excluded(
0 .0
a)
Total 39 100.0
a Listwise deletion based on all variables in the procedure.
Reliability Statistics
 Productivity and Quality Institute 38
High Performance Workplace Practices and Job Satisfaction

Cronbach's
Alpha Based
on
Cronbach's Standardized
Alpha(a) Items(a) N of Items
-.163 -.253 3
a The value is negative due to a negative average covariance among items. This violates
reliability model assumptions. You may want to check item codings.

Inter-Item Correlation Matrix

Incentive
WSI Skill Index Index
WSI 1.000 -.006 -.087
Skill Index -.006 1.000 -.123
Incentive Index -.087 -.123 1.000

Inter-Item Covariance Matrix

Incentive
WSI Skill Index Index
WSI .038 -.001 -.003
Skill Index -.001 .196 -.009
Incentive Index -.003 -.009 .030

Summary Item Statistics

Maximum /
Mean Minimum Maximum Range Minimum Variance N of Items
Inter-Item Covariances -.004 -.009 -.001 .009 .057 .000 3
Inter-Item Correlations -.072 -.123 -.006 .117 .051 .003 3

Scale Statistics

Mean Variance Std. Deviation N of Items

1.6923 .238 .48765 3