Making room reservation

Special expressions in making room reservation

(English) (Bahasa Indonesia) Making and handling tickets reservation

I would like to reserve a
single room for tonight.
I would like to book a
double room for this
weekend.
Could I reserve a family
room from July 30th until
August 2nd?
Could I make
reservation for my
business conference for
next two weeks?
Could you tell me how
much the rate per night
is?
May I know your rate
per night, sir?
Does the rate include
breakfast?
Handling room reservation
Special expressions in making tickets reservation
Saya ingin memesan kamar
single untuk malam ini.
Special expressions in making tickets
reservation
Saya ingin memesan
kamardouble untuk akhir (English) (Bahasa Indonesia)
minggu ini.
I would like to reserve a Saya ingin memesan tiket
Bisakah saya memesan single ticket/ return pergi/ tiket pulang/ tiket PP/
kamar family mulai 30 juli ticket/ round ticket/ tiket kelas bisnis/ tiket
sampai 2 agustus? business class ticket/ perjalanan malam ke
Bisakah saya membuat night flight to Singapore. Singapura.
reservasi untuk koferensi bisnis Could make a Bisakah saya membuat
saya dua minggu lagi? reservation for my reservasi untuk perjalanan
travelling/ trip/ journey to saya ke bali besok?
Bisakah anda memberi tahu Bali tomorrow?
tarif per malam? Can I book a train seat Bisakah saya memesan kursi
for this evening? kereta untuk malam?
Bolehkah saya tahu tarif per Yes, there is a flight/trip iya, ada
malam, pak? at 07.00 , 09.00 and penerbangan/perjalanan jam
10.30 tonight. Which one 19.00, 21.00, 22.30 malam ini,
Apakah tarifnya termasuk do you choose sir? yang mana yang anda pilih
sarapan? pak?
I’m sorry to inform you Dengan sangat menyesal
that all seats / tickets saya mengiformasikan bahwa
have been reserved. semua tempat duduk/tiket
sudah dipesan.

Special expressions in handling room reservation Example of making and handling tickets reservation:

(English)
• Good morning,
Grand Asia Hotel, can I help
you, sir?
• What can I do for
you?
• May I have your
name/address/phone
number, please?
• For what date?
• Let me check
first….
Oh yes, we still have room
available for those dates.
• Yes, the rates
includes breakfast and
service charge.
• We look forward
to your visit Mr/Mrs…
Thanks for calling us.
(Bahasa Indonesia)
• Selamat pagi, hotel
Grand Asia, bisakah saya
membantu anda, pak?
• Adakah yang bisa
saya bantu?
• Bolehkah saya
meminta nama/alamat/nomer
telepon anda?
• Untuk tanggal
berapa?
• Saya cek dulu…
Oh ya, masih tersedia kamar untuk
tanggal tersebut.
• ya, tarif termasuk
sarapan dan biaya pelayanan.
• Kami menunggu
kunjungan anda Tn/Ny..Terima
kasih telah menelpon.
Travel Agent : Good morning, Bali Prima Travel Agency, can I help you, sir?
Susan Sarandon : Good morning, I would like to reserve a round ticket to
Jakarta, please?
Travel Agent : Yes, For what date?
Susan Sarandon : Tomorrow
Travel Agent : Let me check first… Oh yes, there is Lion Air at 04.00 a.m. and
Batavia Air at 09.30 a.m. tomorrow.
Susan Sarandon : OK, I’ll take the Batavia Air.
Travel Agent : May I have your name and address, please?
Susan Sarandon : My name is Susan Sarandon, Jalan Pahlawan 18,
Surabaya.
Travel Agent : May I have your phone number Ms. Sarandon?
Susan Sarandon : My phone number is 555-987654
Travel Agent Have a nice trip Ms.Sarandon. Thanks for calling us.
Susan Sarandon You are welcome.
QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. Where will Susan go?
4. What kind of ticket is Susan reserved?
5. What airline does Susan choose?
6. What time will Susan depart to Jakarta?
Reservation in a restaurant
Special expressions in making reservation in restaurant.
Special expressions in making reservation in restaurant.

Special expressions in handling room reservation (English) (Bahasa Indonesia)

I would like to reserve a Saya ingin memesan meja untuk

table for dinner tonight. makan malam malam ini.
Contoh dialog making and handling room reservation:
Receptionist : Good morning, Grand Asia Hotel, can I help you, sir?
Peter Parker : Good morning, I would like to reserve a single room. I would like to order Saya ingin memesan sop jamur
Receptionist : Yes, For what date? mushroom soup for sebagai makanan pembuka.
Peter Parker : From July 18th until 20th. appetizer.
Receptionist : Let me check first… Oh yes, we still have room available for
those dates. I would like to order Saya ingin memesan sate ayam
Peter Parker : May I know your rate per night, sir?
chicken sate for the main sebagai makanan utama.
Receptionist : For single room the rate is Rp. 250.000,- per night.
course.
Peter Parker : Does the rate include breakfast?
Receptionist : Yes, the rates include breakfast and service charge. Do you
want to reserve now? I would like to order Saya ingin memesan puding coklat
Peter Parker : Yes, please. chocolate pudding for sebagai makanan penutup.
Receptionist : May I have your name and address, please? dessert.
Peter Parker : My name is Peter parker , 75 fifth Avenue, Los Angeles,
California. For drink, I would like to Untuk minuman, saya ingin memesan
Receptionist : May I have your phone number Mr. parker? order orange juice for. jus jeruk.
Peter Parker : My phone number is 555-987654
Receptionist We look forward to your visit Mr. Parker. Thanks for calling us.
Peter Parker You are welcome.

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. How long will Peter Parker stay in the hotel?
4. Is the room available?
5. Where does Peter parker live?
6. How much is the rate per night for single room?
7. Does the rate include breakfast and service charge?
 correct?
Mrs. Siregar : Yes, it is. Thank you.
Receptionist : Thank you for choosing Marcopolo Hotel and have a nice day.
Goodbye.
Mrs. Siregar : Goodbye.

Special expressions in handling reservation in restaurant.

III. Are the following statements true or false based on the dialog ?
(English) (Bahasa Indonesia) Compare your answers with your friends’.
1. Mrs. Siregar books for a room at the Marcopolo Hotel.
2. The booked room is a single with a bath
Good evening, Royal Selamat pagi, Restoran Royal, Bisakah 3. Mr. and Mrs. Siregar will stay there for three nights.
Restaurant. Can I help saya membantu anda pak? 4. The location of the Marcopolo Hotel is in the center of a big city.
you, sir? 5. Mr. and Mrs. Siregar would like breakfast.
6. They will be charged more than Rp2.953.500.
What will you have for Apa yang inginkan untuk makanan 7. They will check out on May 15th.
appetizer? pembuka? 8. The confirmation number is 7 digits long.
9. The room that Mrs. Siregar books is on the fifth floor.
What will you have for Apa yang inginkan untuk makanan utama. 10. Mrs. Siregar reserves a single room with bath for three days.
the main course?
IV. Read the following dialogue.
What will you have for Apa yang inginkan untuk Travel Agent : Starfield Travel Agency. Can I help you?
dessert? makanan penutup. Park Ji-Sung : Hello. I'd like to reconfirm my flight, please.
Travel Agent: May I have your name and flight number, please?
For drink, what will you Untuk minuman, Apa yang Park Ji-Sung : My name is Park Ji-Sung and my flight number is Elang
have sir? inginkan pak? Airlines 374.
Travel Agent : When are you leaving?
Park Ji-Sung : On May 11th.
Travel Agent: And your destination?
Example of making and handling reservation in a restaurant: Park Ji-Sung : Seoul.
Travel Agent : Hold the line, please. … All right. Your seat is confirmed, Mr.
Waitress : Good morning, Grand Resto, can I help you, sir? Park. You’ll be arriving in Seoul at 4 o'clock p.m. at local time.
Mike Lewis : I would like to reserve a table for dinner. Park Ji-Sung : Thank you. Can I pick up my ticket when I check in?
Waitress : Yes, For what date? Travel Agent : Yes, but please check in at least one hour before departure
Mike Lewis : Tomorrow night. time.
Waitress : Let me check first… Oh yes, we still have a table for dinner for
tomorrow night. How many person will have dinner, sir? V. Answer these questions.
Mike Lewis : 2 person. 1. What does Park-Ji Sung call the reservations clerk for?
Waitress : May I have your name and address, please? ………………………………………………………………
Mike Lewis : My name is Mike Lewis, Jalan Sindoro 22, Surabaya. 2. What is his flight number?
Waitress : May I have your phone number Ms. Sarandon? ………………………………………………………………
Mike Lewis : My phone number is 555-987654 3. Where is he going?
Waitress : Excuse me, what will you have for your dinner, sir? ………………………………………………………………
Mike Lewis : I would like to order corn soup for appetizer, steak for main 4. What time does the flight arrival in Seoul?
corse, ice cream for the dessert, and green tea for the drink. Thank you ……………………………………………………………...
Waitress : Ok, I’ll write it. Thank you for calling 5. When does he have to check in?
……………………………………………………………..
QUESTIONS
1. What is the dialogue about? VI. Read these situations. Then make a short dialog based on the
2. Where does the dialog take place? following situations. Then, act it out in pairs.
3. What is the name of the place?
4. For how many person does Mike Lewis reserve the table? 1. You will go to Medan by plane on Sunday, June 10th at 1.00 p.m. You
5. What kind of foods and drinks does Mike Lewis order? reserve a single ticket for executive class.
6. When will Mike Lewis have the dinner? 2. You book a hotel for holiday this weekend. You reserve a double room for
three days.
I. Read and practice the following expressions. 3. You want to book a train seat tomorrow morning. You book two tickets for
Then classify them into expressions of making a reservation or taking/handling business class.
a reservation. 4. You want to have dinner with your family this Saturday night. Reserve a
1. Tiara Hotel, good morning. Can I help you? table.
2. I would like to reserve a ticket to Bali, please.
3. Have you booked before, Ma'am?
4. Can I book a seat for this afternoon?
5. When will you fly, Sir?
6. Could I reserve two tables for dinner tomorrow night?
7. I’m sorry to inform you that all seats have been reserved.
8. I would like to book a single room for next weekend, please.
9. How many tickets do you want, Miss?
10. Your reservation is only valid if you confirm at 9 o'clock tomorrow
morning. Thank you.

II. Read the following dialogue.

Receptionist : Good afternoon, Marcopolo Hotel. May I help you?
Mrs. Siregar : Yes. I'd like to book a room, please.
Receptionist : Certainly. When would it be, Madam?
Mrs. Siregar : May the 11th.
Receptionist : How long will you be staying?
Mrs. Siregar : Three nights.
Receptionist : What kind of room would you like, madam?
Mrs. Siregar : Er… double with bath. I'd appreciate it if you could give me a
room with a view over the valley.
Receptionist : Certainly, Madam. I'll just check. Yes, we have a room, the 5th
floor with a really splendid view.
Mrs. Siregar : Fine. How much is the charge per night?
Receptionist : Would you like breakfast?
Mrs. Siregar : No, thanks.
Receptionist : It's Rp984,500 per night excluding tax.
Mrs. Siregar : That's fine.
Receptionist : Under what name would you like the reservation, please?
Mrs. Siregar : Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.
Receptionist : Okay, let me make sure I got that: Mr. and
Mrs. Siregar. Double with bath for May the 11th, 12th, and 13th. Is that