Emotional Intelligence & Intelligence Quotient

Understanding
of
Emotional Intelligence

Vencatapillay Nadarajen
160602
Vencatapillay Nadarajen
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 Emotional Intelligence & Intelligence Quotient

Contents
1.1. Introduction to Emotional Intelligence ....................................................................... 4

1.1.1. Emotional Intelligence Six major Constituents .................................................. 4

1.1.1.2. Empathy ................................................................................................................ 4

1.1.1.3. Intuition ................................................................................................................. 4

1.1.1.4. Leadership ............................................................................................................. 4

1.1.1.4. Teamwork ............................................................................................................. 4

1.1.1.5. Self-Control........................................................................................................... 5

1.1.1.6. Self-Control........................................................................................................... 5

1.2. Branches Of Emotional Intelligence ........................................................................ 5

1.2.1 Perceiving Emotions ................................................................................................. 6

1.2.2 Reasoning with Emotions ......................................................................................... 6

1.2.3 Understanding Emotions........................................................................................... 6

1.2.4 Managing Emotion.................................................................................................... 6

2.0 Component of Emotional Quotient .................................................................................. 7

2.1. Intrapersonal Skills ..................................................................................................... 7

2.2. Interpersonal Skills ..................................................................................................... 8

2.3. Stress Management ..................................................................................................... 8

2.4. Adaptability................................................................................................................. 9

2.5. General Mood ............................................................................................................. 9

2.1 Emotionally Intelligent Matters...................................................................................... 10

2.4 Raise Your Emotional Intelligence .................................................................................... 14

2.4.1 Understand the importance of emotional intelligence in all aspect of your life. ........ 14

2.4.2 Learn to recognize stress triggers and how to deal with them .................................... 15

2.4.3 Be Open Minded, intellectually curious and agreeable .............................................. 15

2.4.4 Be outgoing and empathetic........................................................................................ 16

2.4.5 Be conscientious and prepared to deliberate. .............................................................. 17

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2.4.6 Be attentive and self-aware ......................................................................................... 18

2.4.7 Practice communication skills .................................................................................... 19

3.0 Intelligence Quotient .......................................................................................................... 20

3.1 Emotional Quotient Vs Intelligence Quotient.................................................................... 21

4.1 Conclusion ......................................................................................................................... 22

5.0 References .......................................................................................................................... 23

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1.1. Introduction to Emotional Intelligence

Emotional Intelligence or Emotional Quotient describes an ability or capacity to perceive,

assess, and manage the emotions of one's self, and of others. In other words, emotional
intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some
researchers suggest that emotional intelligence can be learned and strengthened. while others
claim it is an inborn characteristic.

1.1.1. Emotional Intelligence Six major Constituents

1.1.1.2. Empathy
When we try to see the world through the frame of reference of others and try to understand
how the situation we see is seen by them, what meanings they give it and what values they
place on it, is called 'empathizing' with those people/person.

1.1.1.3. Intuition
It is the ability to acquire knowledge without inference of the use of reason. intuition provides
us with beliefs that we cannot necessarily justify

1.1.1.4. Leadership
It has been described as the process of social influence in which one person can enlist the aid
and support of others in the accomplishment of a common task

1.1.1.4. Teamwork
It is an action performed by a team towards a common goal. A team consists of more than
one person, each of whom typically has different responsibilities. A team also includes seven
important elements

1. Common Purpose
2. Interdependence
3. Clear Roles and Contributions
4. Satisfaction form mutual workings
5. Mutual and Individual Accountability
6. Realization of Synergies
7. Empowerment

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1.1.1.5. Self-Control
It is the ability to control one’s emotions, behavior and desire in order to obtain some reward
or avoid some punishment. Presumably, some reward or punishment is operation in the short
term which precludes, or reduces the later reward or punishment

1.1.1.6. Self-Control
It is a socio- psychological concept which relates to self-assuredness in one’s personal
judgement, ability, power etc. sometimes manifested excessively

1.2. Branches Of Emotional Intelligence

Salovey and Mayer proposed a model that identified four different factors of emotional
intelligence, the perception, the ability reasoning using emotions, the ability to understand
emotions and the ability to manage emotions

Figure 1.2 : Mayer and Salovey model of emotional intelligence

Source : http://www.theeiinstitute.com/what-is-emotional-intelligence/4-mayer-and-salovey-model-of-
emotional-intelligence.html

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1.2.1 Perceiving Emotions

The first step in understanding emotions is to accurately perceive them. In many cases, this
might involve understanding nonverbal signals such as body language and facial expressions.

1.2.2 Reasoning with Emotions

The next step involves using emotions to promote thinking and cognitive activity. Emotions
help prioritize what we pay attention and react to; we respond emotionally to things that
garner our attention.

1.2.3 Understanding Emotions

The emotions that we perceive can carry a wide variety of meanings. If someone is
expressing angry emotions, the observer must interpret the cause of their anger and what it
might mean. For example, if your boss is acting angry, it might mean that he is dissatisfied
with your work; or it could be because he got a speeding ticket on his way to work that
morning or that he's been fighting with his wife.

1.2.4 Managing Emotion

The ability to manage emotions effectively is a key part of emotional intelligence. Regulating
emotions, responding appropriately and responding to the emotions of others are all
important aspect of emotional management.

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2.0 Component of Emotional Quotient

Emotional intelligence is measured using 5 major components and 15 Sub component as

follows

2.1. Intrapersonal Skills

Intrapersonal skills are the foundations of a successful career. This is emotional intelligence,
the ability to know, understand and manage your own emotions. Years ago, I used to look at
senior people in companies and wonder how on earth they got to where they are.

1. Self-Regard - It is the degree to which you accept and value yourself.

How you feel about yourself influences how you behave towards others,
and how they respond. If you have low self-regard, you will communicate
doubt and uncertainty. This can even extend to areas where you are a
subject-matter expert, or issues that you are really passionate about which
leads others to lose trust in your leadership.

2. Emotional Self Awareness – it is all about recognizing and

understanding how your own emotions both affect your interactions with
others and impact on others' emotional state. This involves being
conscious of your own emotional state, something that can be challenging
for number of reasons

3. Assertiveness – It is a skill regularly referred to in social and

communication skills training. Being assertive means being able to stand
up for your own or other people's rights in a calm and positive way,
without being either aggressive, or passively accepting 'wrong'

4. Independence – It is the ability to self- direct and self- control in one

thinking and action including to be free of emotional dependency

5. Self-Actualization – It is the realization or fulfilment of one's talents and

potentialities, especially considered as a drive or need present in
everyone.

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2.2. Interpersonal Skills

Interpersonal skills are the skills used by a person to interact with others properly. In the
business domain, the term generally refers to an employee's ability to get along with others
while getting the job done.

6. Empathy - Empathy is the capacity to understand or feel what another

person is experiencing from within the other being's frame of reference,
i.e., the capacity to place oneself in another's position. Empathy is seeing
with the eyes of another, listening with the ears of another and feelings
with the heart of another

7. Social Responsibility – It is willingly contributing to society, to one’s

social groups, and generally to the welfare of others. Social
Responsibility involves acting responsibly, having social consciousness,
and showing concern for the greater community

8. Interpersonal Relationship - An interpersonal relationship is a strong,

deep, or close association or acquaintance between two or more people
that may range in duration from brief to enduring. This association may
be based on inference, love, solidarity, regular business interactions, or
some other type of social commitment

2.3. Stress Management

Stress management refers to the wide spectrum of techniques and psychotherapies aimed at
controlling a person's levels of stress, especially chronic stress, usually for the purpose of
improving everyday functioning.

9. Stress Tolerance - The amount of stress you can handle without getting
overwhelmed is what psychologists call your stress tolerance. It's the
ability to cope with stress or adversity and bounce back.

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10. Impulse Control - It is the ability to subdue our impulses in order to

achieve longer-term goals. Rather than responding to immediate
impulses, we can plan, evaluate alternative actions, and, often enough,
avoid doing things we'll later regret. The ability to exert self-control is
typically called willpower. It is what allows us to direct our attention, and
it underlies all kinds of achievement.

2.4. Adaptability
It is basically the ability to change or be changed in order to fit or work better in some
situation or for some purpose

11. Reality Testing – It is the objective evaluation of an emotion or thought

against real life, as a faculty present in normal individuals but defective in
psychotics.

12. Flexibility - The world of work is changing at an ever increasing pace so

employers actively seek out graduates who can adapt to changing
circumstances and environments, and embrace new ideas, who are
enterprising, resourceful and adaptable.

13. Problem Solving - Problem solving consists of using generic or ad hoc

methods, in an orderly manner, for finding solutions to problems.

2.5. General Mood

Mood is the way you are feeling or the emotional quality of a piece of art.

14. Optimism - Optimism is a mental attitude. A common idiom used to

illustrate optimism versus pessimism is a glass with water at the halfway
point, where the optimist is said to see the glass as half full and the
pessimist sees the glass as half empty.

15. Happiness - Happiness, another mental or emotional state of well-being

defined by positive or pleasant emotions ranging from contentment to

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intense joy. Happy mental states may also reflect judgments by a person
about their overall well-being.

2.1 Emotionally Intelligent Matters

Some of us accomplish tasks with great case and sophistication and others of us simply can't

do those tasks. This is the case with most challenges we face in life. Some of us are great

chess players while others of us have trouble just figuring out how the pieces move. Some of

us are fabulous conversionalists, while others have trouble saying hello. Now, the world

could do without the game of chess, and the world could do without fabulous

conversionalists, but it would be a poorer place for it.

Emotional intelligence is an intelligence having to do with discerning and understanding

emotional information. Emotional information is all around us. Emotions communicate basic

feeling states from one individual to another they signal urgent messages such as “let’s get

together” or “I am hurting” or “ I am going to hurt you”.

What ability tests of emotional intelligence tell us is that only some people can pick up and

understand appreciate the more subtle versions of those messages. That is, only the high EI

individual understands the full richness and complexities of these communications.

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Emotional information is crucial. It is one of the primary forms of information that human

beings process. That doesn’t mean that everybody has to process it well. But it does mean

that it is circulating around us, and certain people who can pick up on it can perform certain

tasks very well that others cannot perform.

We all need emotional intelligence to help us through our emotionally demanding days. Even

if we are not emotionally intelligent ourselves, we may rely on those higher in emotional

intelligence to guide us.

What is that people high in emotional intelligence can see that so many others are blind to?

The key to this lies in what those high in emotional intelligence are particularly good at doing

themselves.

They're particularly good at establishing positive social relationships with other, and avoiding

conflicts, fights, and other social altercations. They're particularly good at understanding

psychologically healthy living and avoiding such problems as drugs abuse. It seems likely

that such individuals by providing coaching advice to others and by directly involving

themselves in certain situations assist other individuals and groups of people to live together

with greater harmony and satisfaction.

So perhaps even more important than scoring high on an emotional intelligence test knows

one's level at this group of skills. Discovering one's level means that you can know whether

and how much to be self-reliant in emotional areas, when to seek other's help in reading the

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emotional information that is going on around oneself. Whether one is high or low in

emotional is perhaps not as important as knowing that emotional information exits and that

some people can understand it. Knowing just that one can use emotional information by

finding those who are able to understand it and reason with it.

This is the information age. All of us are dependent on information and using it wisely. The

advent of the ability model of emotional intelligence enriches our knowledge of the

information surrounding us it tells us emotional information is there and that some people can

see it and use it. The model encourages all of us to use emotional information wisely—

whether through our own direct understanding or through the assistance of those who do

understand.

2.2 Emotional Intelligence and personality

There are several reasons to understand emotional intelligence and personality together.
Emotional intelligence is a part of human personality, and personality provides the context in
which emotional intelligence operates. Emotional intelligence can be considered a mental
ability that involves the ability to reason validly with emotional information, and the action of
emotions to enhance thought Personality can be defined as a person's pattern of internal
experience and social interaction that arises from the action of that individual's major
psychological subsystems. Major psychological subsystems involve emotion, cognition, and
the self. There are several reasons to understand this relationship:

1. Understanding "where" and "what" EI is can help identify the type of data necessary
to collect to study the idea. Placing emotional intelligence in its psychological context
allows one to compare and contrast it with different parts of personality:
 Those that are similar
 Those that are related and

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 Those that are different

2. If a person's ultimate aim is to understand a target variable such as aggression or
problem behavior, understanding the personality system as a whole can help to link EI
with other relevant parts of personality for empirical study.
3. Understanding EI as a part of the broader personality system also can alert researchers
as to what parts of personality may influence EI, increase its effects, or lower them
4. Considerable research exists as to how personality's parts are expressed.
Understanding that EI is part of personality indicates a great deal about how it will be
expressed.

2.3 Benefits of Emotional Intelligence

Emotional Intelligence is increasingly relevant to organizational development and developing

people, because the EQ principles provide a new way to understand and assess people’s
behaviors, management styles, attitudes, interpersonal skills, and keeping of talents.
Emotional Intelligence is an important consideration in human resources planning, job
profiling, recruitment interviewing and selection, management development, customer
relations and customer service and more. It also brings compassion and humanity to work.
Research has shown that what separate successful people from their less successful counter
parts is not necessarily IQ but EQ. EQ proves to be a powerful strategic tools in
accomplishing your business goals in the following areas

1. Screening and Hiring – By incorporating EQ competencies in your hiring strategies,

you are ensuring that the people who come to work for your Company will already
pose a high degree of emotional intelligence that will help them perform their job
compare to others
2. Training – Al training on customer service, sales, supervisory development,
leadership, career development, and team interactions should include EQ awareness
and skills training. By helping employees focus on the areas of EQ that they can
improve, you are providing them with tools that will help the business and improve
job satisfaction
3. Coaching - As an HR professional, you may often be involved in coaching others in
the organization, in both crisis situations or daily interactions. You can bring

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incredible value to your one on one coaching experiences as you model and
encourage others to understand how EQ can be used as a tool for solving their current
and future dilemmas.
4. Competency models and Succession plans – HR can assist the organization by
developing competency models and succession plans that incorporate EQ
competencies. This action will ensure that the organization of the future will be built
based on competencies that have the greatest potential to deliver business goals.
5. Performance Development Reviews – Performance and development reviews that
reflect EQ competencies will ensure that employees are aware of developmental
needs in the emotional intelligence area.
6. Profit to the business – Emotional Intelligence leads to:
 Reduction of lost-time accidents.
 Reduction in formal grievances.
 Increase in productivity.

2.4 Raise Your Emotional Intelligence

2.4.1 Understand the importance of emotional intelligence in all aspect of your life.
Being intellectually capable is important in life, but being emotionally intelligent can be
considered even more so, as there are many benefits associated with high emotional
intelligence. Having high emotional intelligence can help you to lead a happier life because it
is easier to talk with and understand others, acting rationally and calmly in difficult situations
becomes second nature and it can also lead to better relationships and job opportunities.
There are four core elements to emotional intelligence that help you lead a balanced life

1. Self-awareness: This is the ability to recognize your own emotions for what they are
and to understand their origins. It is also about knowing your strengths and limitations
and self-esteem.
2. Self-management: This is the ability to delay gratification, balance your needs with
those of others, take initiative and to pull back on impulsivity. It is also about being
able to cope with change and to stay committed.

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3. Social awareness: This is about being attuned to other people's emotions and
concerns, as well as being able to notice and adapt to social cues. It is also about
being able to see the power dynamics at play with in any group or organizational
context.
4. Relationship management: This is about the ability to get along well with others,
manage conflict, inspire and influence people and to communicate dearly.

2.4.2 Learn to recognize stress triggers and how to deal with them
Life is filed with difficult situations from relationship break downs to job lost. In between,
there are myriad stress triggers that can make any daily issue seem much more challenging
than it probably is and the more stressed we are, the more vulnerable we are to not coping
with life's many stressors. A very important part of improving your emotional intelligence is
about being able to spot stress triggers and recognize them for what they are and to bring
yourself back to feel calm and relaxed.

2.4.3 Be Open Minded, intellectually curious and agreeable

Openness and being agreeable go hand in hand when it comes to emotional intelligence. Be
open to new ideas. A narrow mind is generally an indication of a low EQ. To develop a more
open mind, seek to understand and reflect upon the emotions and ideas of others. Be open to
their ideas and opinions so that you are in a position to consider all possibilities in a positive
manner. Remember that you can't always be right, and by opening your mind and considering
new possibilities your mind will be able to both expand and be more accepting when you
discover that your take on reality isn’t as accurate as you once thought. When your mind is
open through understanding and internal reflection, it becomes easier to deal with conflicts in
a calm and self-assured manner. You will find yourself socially aware and new possibilities
will be open to you.

While changing your mindset can be difficulty you're stuck on seeing everything in your life
in terms of absolutes, opening up a bit can lead to new insights and less personal angst. To
strengthen this element of your EQ one may consider the following

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1. Listening to debates on television or the radio; in doing so, always consider both sides
of the argument, as well as realizing that there are nuances and subtleties that require
closer inspection. It is often in the shades of gray that answers can be found.
2. If you fell that you have a cluttered mind, write down your thoughts and ideas,
critique these thoughts, and think about why you may have these opinions. Moving
thoughts from your mind and on to paper takes them from the abstract to the concrete
and allows you to play around with them in front of you and to see them more clearly
than simply being mentally chased by them.
3. To clear an overwhelmed mind, do something soothing such as going to a deserted
beach or fora walk. Taking a break from anything you're doing can help you to cope
with stressing situations, unfolding change or repetitive daily routines.
4. When you hear something that you disagree with, before deciding you hate the idea,
consider it. When someone does not react emotionally the same way you would,
consider why this is so.
5. To improve your ability to be agreeable, increase your trust in others. This doesn't
mean be naïve or gullible but it does require you to be prepared to see the best in
people and to not assume the worst.

2.4.4 Be outgoing and empathetic

Those who have the ability to understand others and direct interest toward external properties
instead of being focused on oneself have the qualities of extroversion and empathy. To break
it down being selfless in known as extroversion and understanding others is known as
empathy. Extroversion and empathy grow concurrently when teamed together you have an
understanding, selfless person. A selfish, self- centered person generally lacks empathy and a
person who lacks empathy generally directs a lot more interest to them, seeing life through
the eyes of their own needs and wants

By strengthening this element of emotional intelligence, you communication abilities will

increase, allowing you to experience stronger and more satisfying relationship. The ability to
communicate clearly also helps you to manage conflict better and increases your capability to
influence others effectively and build upon the traits of extroversion and empathy. One can
consider doing the following

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 To improve empathy, put yourself in the shoes of others. Select someone who is
experiencing hardship and think about how you would feel if you were put in their
situation. Actively imagine how it must be to go through the experiences they are
having and what might alleviate some of their hardship in terms of support and care
 Practice empathy on friends and peers, when seeing someone going through
something emotionally ask yourself “How would you react in the same situation?”
Are those people being treated fairly? by doing so you will begin to understand
others and develop empathy.

2.4.5 Be conscientious and prepared to deliberate.

Rational thinking and actions are abundant aspects of emotional intelligence. While you can
understand a situation well and have a clear idea of it, if you can’t take rational actions
towards it then what use would an analytic understanding of the situation are?
Conscientiousness is the act of analysing a situation and deliberation is the act of responding
accordingly in a rational manner. In other words, it is the act of seeing the situation, analysing
it, then acting upon it in a positive manner.

Many a person can “see” what’s wrong but they stop there and don’t move on to the positive
action as follow- through. Through the process of rational thinking ad acting upon the
deliberation, you will find yourself making better decisions and your ability to survive
hardships will increase drastically. Paired with an open mind, you will find yourself taking
the best possible route out of any sticky situation.

Ways to improve this element of your EQ include.

 When something occurs, analyse it. Sometimes it isn’t a bad thing to over analyze,
critique articles and get right down to the bone, provided you don’t suffer the
“paralysis by analysis” problem. Get to the nub, then be prepared to act upon what
you have discovered.
 Put yourself in a hypothetical situation and consider how you would react in certain
situations. Challenge yourself to a gradation of easy to very difficult situations so that
your thinking process has to work hard. Deliberating about difficult situations before
they happen to you helps to train your mind in responsible reactions.

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 Be goal oriented. Being conscientious ia bout focused on achievement and taking the
necessary steps to get there. One of the best things you can do is to forms goals and
writes them down so that they begin to direct your deliberation. It is hard to go
somewhere if you do not have the map and your life is not different.
 Before making a decision, make sure you have taken into account all possibilities.
Being prudent requires restraint on impulsivity and delaying your response until you
have all the facts before you and have weighed your decision with care.
 When making a decision, do not decide according to your mood. For example if you
are angry at the time of a decision, it would be a very bad idea to make an important
decision. Make decisions when you are relaxed and have a clear head.

2.4.6 Be attentive and self-aware

Know thyself. To be attentive is to pay attention to oneself and your surroundings in a
positive manner. Knowing who you are comes in big here. If you don’t know who you are
how can you expect to know others? Worse still is expecting others to define you to remove
your autonomy and sense of life purpose by delineating your pathway for you.

 Finding yourself is an enlightening journey and it can take time- indeed, a life time
but it is the awareness that you continue to grow, change and learn amore about
yourself that keeps you on an even keel. Be aware of whom you are and you will
begin to be much more aware of others and their dreams, hopes, limitations and
strengths. Also, being aware of your surroundings is important, you must be able to
open your mind and analyze the outside world.

 Once you know yourself you can begin to recognize your own emotions and how they
affect your thoughts and behavior, which is self- awareness. Being self- aware allows
you to mange yourself in an effective manner, being able to control your emotions
and behaviors in a healthy way. And like a domino falling over, once you have
yourself down-packed, you should then be able to recognize the emotions and
behaviors of others with clarity, which can lead to better health and personal
happiness.

To improve this element of EQ. considers these tips.

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 Ask yourself questions like” why do you act like that?” “why do I have certain
beliefs?” why do I find it so confronting to have my beliefs challenged?”

 Recognize your strengths and weaknesses and build upon the strengths while working
out how to either supplement or work around your limitations.

 Develop morals and evaluate them. This is best done through broad reading, learning
and listening to wide group of people, including those who really challenge your own
view of world. Do not simply adopt what your parents, teachers, workmates an
anyone else believes; your morals must be carefully constructed from your learning
and openness to the world.

 Allow space for personal growth. An intellectually curious person will always be
interested in self-improvement through learning, discovering and reinventing as
needed throughout life. Nothing is static and the person who learns to go with the ebb
and flow will lead a much more fulfilled life than the one who resists change.

2.4.7 Practice communication skills

Having a good communication skills results in a better EQ. a high level of communication
skills makes it easier to send across and receive messages that are clear, to –the- point and
respectful of bother your own boundaries and those of others. It is important to not only build
on your verbal communication, but also to take note of your body language. You can learn a
lot about a person and their emotions by studying their body language and equally, you are
always sending certain messages through your body depending on how your control it ( or
omit to control it)

Pay attention to:-

 Comfort zones. Comfort zones vary between people – to –person. Study how close
people stand to you and how comfortable they are with physical contact. Respect their
comfort zones to decrease their discomfort; in turn, you will win them over for being
so understanding and clued in to their preferences.
 Watch for sincerity. When someone smiles, is it a real smile? You can tell a lot about
a person from their smile. Read how to smile with the eyes for details about a genuine
smile.

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 Body position, study body positions to understand others better and to pick up on
social cues that are not spoken. If a person’s body is positioned towards you in
comfortable way, with open arms and gestures and good eye contact, then they are
happy to be with you. Some people like to hide themselves by having a closed body
position; do not always assume it’s because of you. As many people are simply afraid
to reveal their real self to the word and use body language to stay shut within
themselves, believing it to be safer way.

3.0 Intelligence Quotient

It is a score derived from one of several different standardized tests designed to assess
intelligence. The term “IQ” comes from the German Intelligenz Quotient. When modern IQ
tests are constructed, the mean (average) score within an age group is set to 100 and the
standard deviation (SD) to 15. Today almost all IQ tests adhere to assignment of 15 IQ
points to each standard deviation. IQ scores have been shown to be associated with such
factors as morbidity and mortality, parental social status, and, to a substantial degree, parental
IQ. In 1912, a German psychologist, William Stern, noticed that even though the gap between
mental gage and chronological age widens as a child matures, the ratio of mental age to
chronological age remains constant, throughout the life of a person. This constant ratio of
mental age divided by chronological age was given the name “Intelligence Quotient”.
Actually, the intelligence quotient is defined as 100 times the Mental Age (MA) divided by
the Chronological Age (CA). IQs range from 0 to above 200, and among children, to above
250. However, about 50% of the population has IQs between 89 and 111, and about 80% of
the population has IQs ranging between 80 and 120, with 10% lying below 80%, and 10%
falling above 120.

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3.1 Emotional Quotient Vs Intelligence Quotient

1. Measure of ability to manage Emotions (EQ) and measure of Intelligence.
 EQ or Emotional Quotient is a measure of your ability to notice and then manage
your interior and exterior perceptions of your feelings and then control your
reactions. Your mood will always control your ability to resolve problems
making this an important skill to develop and use. Using a well-developed EQ
will help you manage your emotions. And developing a higher EQ can be done
quite easily.
 IQ or Intelligence Quotient is a measure of intelligence. A way to rate this for any
individual is by taking an IQ test. An IQ test measures different types of abilities,
verbal, memory, mathematical, spatial and reasoning. This test has a preset
standard based on a representative group of the population. The majority of
people rank in at about 90-110. Generally, IQ test actually test general
intelligence. Many experts feel IQ tests are a measure of an individual`s problem
solving ability and not an actual measure of general intelligence.

2. Social skills (EQ) and tactical Skills (IQ)

 Necessary social skills that students need are associated with high levels of EQ or
emotional intelligence. If a student does not develop the EQ skills needed to
successfully transverse the maturation process he or she will be left in a situation
of having the intelligence to functionally work or play but not have emotional
skills to successfully work or play, thus limiting their potential future.
 But at the same time a student also needs to have knowledge i.e. high IQ. In order
to contemplate the right or wrong, and make the correct decisions. If a student
lacks logic then he would not be in a situation to empathize with others, in turn
not achieving his goals.

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3. More convincing (EQ) and More Logic (IQ)

 When working in an organization, an employee with higher EI than others can
convince his or her colleague(s) about a certain argument by appealing to their
emotions rather than presenting facts and figures.
 Having a high IQ will help build interpersonal and intrapersonal skills to a certain
extent, unlike EQ, which talks about one`s character based on the way he or she
writes or replies to mail, collaborates and networks with peers and subordinates
and works towards attaining Company goals.

For best results, employees must develop communication and organizational skills for good
decision making as well as good inter-personal relations with co-workers. An individual`s
success rate at work depends on his or her EQ as well as IQ in the ratio of 80:20.

This is so, because EQ help individuals build and maintain relations with peers and superiors,
increase productivity and opens up doors for clarity in communication (good listening habit is
integral to EQ)

4.1 Conclusion

Based on the above we can conclude that emotional intelligence is the ultimate tools
for the success of individual, groups and definitely for the organization and even for
the society at large. Although "regular" intelligence is important to success in life, EI
is key to relating well to others and achieving your goals. Many people believe that it
is at least as important as regular intelligence, and many companies now use EI
testing to hire new staff. EI is an awareness of your actions and feelings and how they
affect those around you. It also means that you value others, listen to their wants and
needs, and are able to empathize or identify with them on many different levels.

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5.0 References
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