Documente Academic
Documente Profesional
Documente Cultură
Licenciatura en Comercio
Fecha: 26/062019
CAPITULO 13
1. ¿Qué es el estrés?
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2. ¿Cuáles son las consecuencias del estrés para los individuos y las organizaciones?
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4. ¿Cuáles son las condiciones necesarias para que el estrés potencial se convierta en estrés
real?
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9. Explique las consecuencias del estrés.
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10. Comente los principales medios para reducir el estrés en una organización.
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20. Explique el proceso del conflicto.
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25. Explique el enfoque tradicional de negociación.
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29. ¿Cuáles son las habilidades de negociación que requiere un gerente eficaz?
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CAPITULO 14
1. Comente los cambios que están ocurriendo en la era del conocimiento y cómo repercuten
en las organizaciones.
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5. Explique el concepto de Lexis, que ve el proceso de cambio como una interacción de
fuerzas.
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8. Compare los antiguos factores del éxito organizacional con los nuevos.
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9. Explique los cuatro tipos de fronteras organizacionales que deben ser reconfiguradas
para que la organización alcance el éxito y por qué es necesario transformarlas.
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10. ¿Qué es un agente de cambio?
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12. ¿Cuáles son las estrategias para superar la resistencia al cambio? Explíquelas.
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13. ¿Cuáles son las variables de la situación que deben tomarse en cuenta para elegir esas
estrategias? Explíquelas.
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15. Explique el modelo de investigación-acción.
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