UNIVERSITI TEKNOLOGI MARA

EXERCISE

COURSE : HUMAN RESOURCE DEVELOPMENT

COURSE CODE : HRM 549
QUESTION 1

a) Training and development can assist company’s competitiveness by enriching

company’s value through its intangible assets. Discuss four (4) types of companies’
intangible assets.
(10 marks)

b) Total Quality Management (TQM) is a companywide effort to continuously

improve the ways people, machines and system accomplish work. Explain five (5) core
values of TQM.
(10 marks)

QUESTION 2

a) Business strategy has a major impact on the type and amount of training that occurs
and whether resources should be devoted to training. Explain five (5) impacts of business
strategy toward training.
(10 marks)
b) Implementing a new training and development practice is not that easy. Discuss
four (4) conditions are necessary for change to occur.
(10 marks)

QUESTION 3

a) Suggest five (5) steps that manager can take in ensuring the work environment
enhances trainees’ motivation to learn.
(10 marks)
b) Discuss four (4) uses of competency models for training and development.
(10 marks)

QUESTION 4

a) Explain five (5) types of learning outcomes.

(10 marks)
b) Discuss four (4) of external events that influence the learning process in information
processing theory. (10 marks)

QUESTION 5

a) Near transfer refers the need to apply learned capabilities exactly in a work
situation. Outline four (4) guidelines to conduct programs that’s emphasizes near transfer.
(10 marks)
b) Propose five (5) examples of self-management instruction.
(10 marks)

END OF QUESTION PAPER

QUESTION 1

a) Explain the role of training and development for the business. (10 marks)

b) Discuss five (5) issues that lead to the usage of social networking in training and
development. (10 marks)

QUESTION 2

a) Identify five (5) implications when organization emphasis on learning for Human
Capital Development. (10 marks)

b) Explain four (4) responsibility of CEO in determining the importance of training and
learning in the company. (10 marks)

QUESTION 3

a) Describe five (5) importance of conducting needs assessment.

(10 marks)

b) Task analysis should be undertaken only after the organizational analysis has
determined that the company wants to devote time and money for training. Pointing
out five (5) things to remember when conducting a task analysis.
(10 marks)

QUESTION 4

a) Discuss four (4) methods to increase person’s self-efficacy in Social Learning

Theory. (10 marks)

b) Self-management refers to a person’s attempt to control certain aspects of decision

making and behavior. Explain five (5) strategies of self-management for trainees.
(10 marks)

QUESTION 5

a) An effective trainer should aware of learners’ ages and generations because it can help
trainers create an appropriate learning environment. Analyze the preferences of five
(5) different ages and generations in learning environment.
(10 marks)
b) Knowledge management is the process of enhancing company performance by creating,
using and managing the knowledge and information of an organization. Propose five
(5) ways to create, share and use knowledge.
(10 marks)

END OF QUESTION PAPER

QUESTION 1

a) Explain the unique characteristics of four (4) different generations in the workforce.
(10 marks)

b) Discuss five (5) specific human resource management practices that support the use
of new technology and work designs.
(10 marks)

QUESTION 2

a) Identify five (5) key capabilities needed when companies recognize the value of
training and development as part of a broader learning strategy. (10 marks)

b) Internal marketing involve making employees and managers excited about training
and learning. Clarify four (4) successful internal marketing tactics. (10 marks)

QUESTION 3

a) Describe five (5) process of need assessment. (10 marks)

b) Cognitive ability can influence learning and job performance. Discuss three (3)
dimensions in cognitive ability. (10 marks)

QUESTION 4

a) Explain four (4) stages in learning cycle. (10 marks)

b) Climate for transfer refers to trainees’ perceptions about a wide variety of

characteristics of the work environment that facilitate or inhibit the use of trained
skills or behaviour. Outline five (5) characteristics of a positive climate for learning
transfer of training. (10 marks)

QUESTION 5

a) Trainees’ engagement leads to the successful of learning and transfer of training

process. Suggest five (5) ways how to get trainees involved in training program.
(10 marks)

b) Far transfer refers to the tasks emphasize in training involve more variable
interactions with people or equipment and unpredictable responses. Propose three
(3) guidelines to conduct training program that emphasize far transfer.
(10 marks)

END OF QUESTION PAPER

QUESTION 1

a) Explain five (5) set of skills required by managers and employees to successfully manage
a diverse workforce. (10 marks)

b) Describe four (4) strategic training and development initiatives that articulate how the
training function will help the company reach its goals.
(10 marks)

QUESTION 2

a) Illustrate five (5) steps in the needs assessment process. (10 marks)

b) Explain three (3) theories in transfer of training which can give an implications for training
design. (10 marks)

QUESTION 3

a) Discuss four (4) characteristics of a positive climate for transfer of training. (10 marks)

b) Explain the training program objectives and their implications for evaluation. (10 marks)

QUESTION 4

a) Explain five (5) necessary steps to develop effective self-directed learning.

(10 marks)
b) Discuss four (4) guidelines for developing effective training in the virtual classroom.
(10 marks)

QUESTION 5

a) Explain four (4) steps and responsibilities in the development planning process.
(10 marks)
b) Recommend five (5) ways to melting the glass ceiling.
(10 marks)

END OF QUESTION PAPER