1. Do you order delivery on a frequent basis?

Yes
No

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2. How many times do you order delivery each week on average?
Less than 3 times per week
3-6 times per week
More than 6 times per week

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3. How much do you spend on per week on delivery?
Less than $25
$25-$50
More than $50

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4. What are your favorite restaurants for delivery?

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5. What is your preferred method of ordering?
Through phone
Through websites
Through mobile apps

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6. What are your preferred service when ordering delivery online? (skip if not
applicable)

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7. How do you feel about delivery minimum limit?
Strongly against
Somewhat against
Neutral
Somewhat agree
Strongly agree

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8. If given the option, would you order delivery in advance for a discount to the delivery
fee?
Yes
No
Uncertain

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9. If given the option, would you prefer a variety of cuisines in one meal?
Yes
No
Uncertain

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1. Would you like to have food delivery service available at JB MDL?

No
Yes

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2. If you answered no, can you tell us why?

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3. If you answered yes, tell us what location you would most prefer to have food
delivered from (select all that apply):
Pudgy's Sports Pub
Rickenbacker's Cafe
Falcon's Nest Grille
Mulligan's
Other (please specify)

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4. If you could have food delivered from only one location, tell us which location you
would most prefer:
Pudgy's Sports Pub
Rickenbacker's Cafe
Falcon's Nest Grille
 Mulligan's

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5. Can you share with us why you made that selection?

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6. Please tell us your first choice when you would most likely use a food delivery service:
Mornings (breakfast/brunch)
Noontime (lunch)
Afternoon (break/meetings)
Evening (dinner/work meal)

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7. Please tell us your second choice when you would most likely use a food delivery
service:
Mornings (breakfast/brunch)
Noontime (lunch)
Afternoon (break/meeting)
Evening (dinner/work meal)

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8. If food delivery was available, how often do you think you would use the service?
Three or more times a week
Once or twice a week
Once a week or less
Other (please specify)

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9. Please rate the factors that would most influence your decision to use food delivery
service at JB MDL:

Least likely Somewhat least likely Somewhat most likely

On-base restaurant On-base restaurant Least On-base restaurant Somewhat On-base restaurant Somewh
likely least likely most likely
Price Price Least likely Price Somewhat least likely Price Somewhat most likely

Service quality Service quality Least Service quality Somewhat least Service quality Somewhat m
likely likely likely
 Least likely Somewhat least likely Somewhat most likely
Appearance of Appearance of delivery Appearance of delivery Appearance of delivery
delivery person person Least likely person Somewhat least likely person Somewhat most likely
Menu Menu Least likely Menu Somewhat least likely Menu Somewhat most likel

Delivery time Delivery time Least Delivery time Somewhat least Delivery time Somewhat m
likely likely likely
Quality of food Quality of food Quality of food Quality of food
delivered delivered Least likely delivered Somewhat least likely delivered Somewhat most likely
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10. If food delivery service was available, please rate method of ordering/paying:

Least preferred Somewhat preferred

Telephone Telephone Least preferred Telephone Somewhat preferred
Fax (order sheet) Fax (order sheet) Least preferred Fax (order sheet) Somewhat preferred
Online (website) Online (website) Least preferred Online (website) Somewhat preferred
Mobile App Mobile App Least preferred Mobile App Somewhat preferred
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11. Tell us why you think food delivery service would or would not work at JB MDL?

*1. How often do you order food on the phone for delivery/take away?
Once a week.
2-3 times a week.
2-3 times a month.
Never.

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*2. How often do you order food online through either a restaurant website or any other common
website?
Everyday
Once/twice a week
Once/twice a month
Never

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*3. How long does it generally take you to place your order on the phone?
 2-5 mins.
5-8 mins.
I've to wait for the person on the phone to recite everything on the Menu before I place my Order.
I generally have a menu handy which quickens the process.

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*4. Would you order food online from your local/favourite restaurant considering that you can
browse through the whole menu, specials, offers etc?
I'd rather go to the restaurant itself!!
Hell yeah.. It makes life much easier!
Nah.. I'd rather pick up the phone and listen to the person on the phone read from a script.

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*5. When you plan to go out for dinner/lunch, would you prefer placing your order/reserving a table
online in advance and not waste much time when you reach the restaurant?
Definitely.
I'd rather go to the place and take my time in placing an order.

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*6. Have you heard of/used any online ordering service for delivery/takeaway/dine-in?
No.
Yes (please specify)

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*7. Would you like a web portal from where you can order food for Home Delivery / Take Away /
Table reservation from/at your favourite restaurant from the comfort of your home??
Absolutely!
Nope.. I prefer ordering on the phone / at the restaurant.

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*8. Would you like if there was a 'one stop shop' website where you could view restaurants based on
cuisines, locations, menu and popular food chains and at the same time order, pay, book tables for
dining or parties? What do you think about it?How often would you use it?