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Antonio Jose Segovia |

ISO 20000

ISO 9001 ISO 14001 ISO 27001

ISO 22301

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 How to use a
Documentation Toolkit
for the implementation
of ITIL / ISO 20000

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 ISO

Changes regarding the processes

Six new specific groups for the processes in ISO

20000:2018

8.1 Operational planning and control

8.2 Service portfolio

8.3 Relationship and agreement

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 8.4 Supply and demand

8.5 Service design, build and transition

8.6 Resolution and fulfillment

8.7 Service assurance

Main differences

ITIL

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 Positive changes in your organization

To learn more about benefits of ISO 20000:2018 implementation for companies, see this
free white paper: How can ISO 20000 help your business grow?

About the author:

Antonio Jose Segovia is an IT Engineer, and he has many professional certifications in the IT
sector. He is also ISO 27001 IRCA and Lead Auditor qualified by BUREAU VERITAS in ISO
27001, ISO 20000, ISO 22301, ISO 27018, GDPR, and TISAX, as well as an expert in
information security, an ethical hacker, and a university professor in an online Master of
Information Security program.

With more than 10 years of experience in the IT sector, he has visited companies of all
kinds in Spain, Portugal, Italy, France, United Kingdom, USA, Chile, Peru, and Costa Rica.

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