English Emergency

Reaching your Destination in
the New Digital roadmap

Where we are NOW ?
and want to BE in 202x
Tomorrow’s Global-Transformation
Get Ready?
Next Workforce Generation
Thoughts
Next Workforce
in Real World
IT Reality
Makes It
Challenging
to Meet
Business
Aspirations
Digital Business Requires a Digital Foundation
Digital Business
Adaptive.
Resilient.
Secure.
People Processes Modern Apps Data
Digital Foundation
Consistent Consistent Intrinsic

Infrastructure Operations Security
Sample-Health Care Digital Transformation Journey
The Future is
Now
Doing Digital – Being Digital – Leading Digital
Thank you
Operationalising the
Modern-day Digital Strategy
to Reshape the Customer
(Consumer, Patient, Citizen, Patron)
Experience
Ho Chi Minh City, Vietnam

15 May 2019
DXC Proprietary and Confidential

Babolat – Digital Disruption
Transformed from a single product to redefining the industry. The industry now
faces a competitor that is substantially data and analytics.
- Harvard Business Review
Rafael Nadal visited Babolat headquarters in April

2012. “It was like a kid seeing a toy for the first time.
He’s a professional player, he has played everyday
Babolat was able turn a racket into a of his life. For the first time he was seeing new The Play racket contains accelerator,
wealth of information. In a market where images – the data of his game. Before there was gyroscope, digital processor and Bluetooth
the improvements were mainly in the tennis without data, now there is tennis with data. communications.
weight of the materials of the product,
Babolat was able to add a mechanism to Eric Babolat, CEO
capture data that significantly enhances Digital to the Core
their business model. Market share has Mark Raskino & Graham Waller – Gartner Inc.
grown to ~28%.
Take away: Digital services created new capabilities, customer value and increased market share
DXC Proprietary and Confidential May
15 May
18, 2019 2
Apple - #1 Brand ($288B), 1st $1T+ Valuation
“ You‘ve got to start with the customer experience and
”
work backwards to the technology.
- Steve Jobs
Store staff are ideal customers. Emphasis on Comprehensive view of a customer:

passion, energy and personal interaction not through iTunes / iCloud account
on productivity or sales
“Specialists” and customer service staff Genius Bar feels more like a chat with friends
are empowered than visiting with a customer service agent
Handling of escalations: battery life saga Fixed prices, free education
Take away: Personal service and making the customer feel good remain human although underpinned with
significant intelligence (digital)

15 May
18, 2019 3
Digital Evolution and the Customer
Watershed
Developments
~1956 ~1977 ~1990 ~2007
Mainframe PC Internet Smart Phone
Business Empowered Customer Empowered
• Digital is not new: ~70 years of digitisation

• Early technologies enabled businesses but provided limited consumer influence
• Inflection point approximately turn of the millennium
• Control has moved increasingly to customers and consumers in the past 20 years
• Product & service research and price transparency: web, aggregators
• Access to information: internet, knowledge management
• Customer service: blogs, vlogs, social media
Take away: It’s customer driven and evolving rapidly

15 May
18, 2019 4
Emphasis on the Customer Experience……
Increasing customer
retention by It is anywhere from
7 out of 10 5% 5 to 25
consumers say they’ve spent more increases profitability anywhere from times more expensive to acquire a new
25%-95%.
money to do business with a company customer than keep a current one.
that delivers great service. Harvard Business Review
American Express – 2017 Customer Bain & Company
Service Barometer
Truly understanding customer needs may help companies

improve not only the buying experience but also their bottom
line. Make the customer journey toward buying a product or
service as simple, clear, and efficient as possible.
McKinsey

15 May
18, 2019 5
……Or Conversely
33% of Americans consider switching companies after just
a single instance of poor service.
American Express – 2017 Customer Service Barometer
Drivers of Digital Investments
US companies lost $75B in 2017, up from $62B in 2015,

due to poor customer service.
Forbes – May 2018
74% of people are likely to switch brands if they find the

purchase process too difficult
Salesforce
Source: WSJ / DXC

After one negative experience, 51% of customers will
never do business with that company again.
newvoicemedia.com

15 May
18, 2019 6
Digital Strategy – Infrastructure Fundamentals
Compute Bandwidth Storage Mobility

Semiconductor development, Interconnect growth Flash, software defined, hybrid 3B Smart phones
Transistor counts, Silicon 5G enabling edge processing cloud and edge demands 50% of world’s population connected
replacements, more than Moore’s to the internet
law, Cloud
Conclusion: Fundamentals facilitate the movement, storage and processing of data at exponential rates
Sources: Newzoo: September 2018 / Equinox September 2018 / IEEE - Spectrum

15 May
18, 2019 7
Technology Enablers
Mobility & Wearables Intelligent Automation & Robotics Virtual & Augmented Reality Next Gen Biometrics
• Smart Phones and Tablet • Patrol and Sentry Robots • Virtual Reality (VR) • Facial Recognition
• Heads-Up Display (HUD) & Smart • Ambassador Robots • Augmented Reality (AR) • Voice Analysis
Glass • Iris/Retina Scan
• Wearables • Vein Matching
2025 • Hand Geometry Biometrics
Supervised 2024 Self
Blockchain & Distributed Ledger Learning 2023
2022
Learning
• Digital Passports, Visa and Identity 2021 Bi-Model IT, Agile & DevOps
Documentation 2020 • DevOps
• Distributed/Shared Biometrics 2019 • Bi-Model IT
Database 2018 • Scaled Agile
2017
• Distributed Management of
Movement Records and Blacklist
• Closed Community Adaptive Security
• Vehicle Registration/Ownership and Applied AI • Security Information and Event
Stolen Vehicle Alerts and Machine Management (SIEM)
Learning • Identity and Access Management (IAM)
• Vulnerability & Patch Management
• Data Protection & Privacy
Computer Vision
• Facial Recognition
• Machine Vision
• Object Recognition Big Data Analysis & Visualization
• Video Tracking • Enhanced Risk Analysis
• Object Recognition Reinforcement Explainable AI • Enhanced Data Visualisation
• Enhanced Link Analysis
Learning Application
Internet of Things & Sensors
• Auto Backup Cameras
Drone & UAV Chat Bots & Conversational System Hybrid Cloud & XaaS
• Location Detection
• Monitoring of Vibrations and Material • UAV • Multimodal Interaction Systems • IaaS (Infrastructure as a Service)
conditions in buildings, bridges and • Anti-UAV Defence • Internal Messaging Platforms • PaaS (Platform as a Service)
• AaaS (Application as a Service)
other structures
• DaaS (Data as a Service)
Legend
Critical
Important DXC Proprietary and Confidential May
15 May
18, 2019 8
Digital Strategy Ingredients
• Intimate appreciation of the customer human capital are critical
• Customer journey: interactions, anticipatory, low • Reskilling, acquiring and retaining talent with
friction, speed (confetti time) relevant digital skills
• Customer experience (CX/UX): personalized, • Business models
omni-channel, seamless • New models, new products and services,
• Customer expectations: segment user personas, collapsed processes, leverage others’ assets
millennials, digital natives • Economic model
• Competitor experience: an objective measure • Invest wisely, returns, ROI metrics
• Extending the role: product feedback, product • Nimble and agile
development, value creation, advocate, • Adaptive: vision, plan
gamification (data gravity) • Flexible plan: reset, reprioritise
• Stakeholder alignment and sponsorship • Iterative execution: incremental value,
• Digital transformation is not a technology project sustainable impact
• Change management, business process,

15 May
18, 2019 9
Average Airline Revenue Per Passenger
Global Airline Revenue
Other Ancillary
$89 $67
Millions Airline Ave Profit Ave Fare
4,500
Jet Blue $29 $157 4,358
USD
$705B
Alaska $23 $155
Cargo Avg. Revenue Passenger
Southwest $22 $147
$48 Leakage 7% $501
4,000 Delta $19 $187 Passenger number 300
Spirit $17 $109 (millions)
United $14 $219
3,500 American $10 $181
25-50% Gross Margin from $5 avg profit
Average $18 $177
Ancillary Revenue per segment
3,000 250
Conflict
Control Content Customer Commercials
3,500 over
$211
Global Airline Operating Expense
2,000 200
Fuel Rents and other
-36% $133 $268
1,500 1,690
MRO
$643B
Average airline revenue Avg distr. Cost
1,000 per departing passenger 150 $71 GDS Fees
of $13/segment
(US$) $3-5 GDS fees $9
Labor + commissions
500 $135
$148 IT
$15
0 100
‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 '07 ‘08 ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ‘16 ‘17 ‘18 PSS- Largest IT 20% of Labor PSS
23% of total expense
contributor (more than Fuel) related
@ $1/segment (2nd to In-flight)
Source: Composite data from ICAO, IATA Statistics, IdeaWorks and DXC Research
DXC Proprietary and Confidential 15 May 2019 10

Airline Ancillary Revenue
Median $22 Best in Class $51
XYZ Finnair Lufthansa Norwegian Air France - KLM
$7 $14 $15 $19 $22

$6 $5.70 $60
$5.30 $5.40
$51
$48 $49
Ancillary Revenue $USD Billion
$5 $50
$39 $39
$4 $40
Pax Ancillary Revenue $USD

$3.10 $30
$29
$3 $26 $30
$24
$2.30 $22
$1.95
$18 $19 $1 .97
$2 $16 $18 $20
$14 $15 $15
$12 $1.28 $1.30
$1.16 $1.20
$9
$1 $7 $0.81 $0.80 $0.81 $10
$2 $4 $0.61 $0.60
$0.12 $0.17 $0.18 $0.20

$0.06
$0 $0.32 $0
Total Ancillary Revenue

Pax Ancillary Revenue

The Science of Compelling Experience
Neuroscience and Neuroplasticity
MEASURED PARAMETERS
• Denied • Seat
• Anger Micro-Sentiments Text Sentiment Tonal Analysis Health Monitoring Digital Pill
Boarding • Fear
Upgrade
• Excess • Extra • Engaged
• Anxiety
Luggage Baggage • Satisfied
• Flight
• Missed Flight • Dis- • Early • Rewarded
• Flight Delay engagement Digital Neuroplasticity and Nudge - Re-wiring the brain towards preferred behavior Boarding
• Lost Baggage • Premier
Loyalty as a Habit Status
INTELLIGENT TRAVELER NUDGING

WARM VOICE DIGITAL CHANNELS
Gamification
Call Personalization Presence Presence Smartphone
Center Rewards Rewards
Flows when you feel Take action towards & Tablet
Messaging goals, desires and goals Alerts/
significant or important
Flight Sharing EROTONIN DOPAMINE Notification
Attendant In-Flight
Alerts/ Status Reward
Notification
Absence Absence Entertainment
Check-in Loneliness and Hormone Hormone Procrastination, self-
Agent depression doubt, lack of enthusiasm
Digital
Wheelchair Signage
Dispatch Gamification
Presence Trust Endurance Presence
Personalization Hormone Gamification
Security Enhances trust, intimacy mone
Hor Pain masking, Euphoria, Wearables
Messaging Rewards
ENDORPHIN reduced
Check Sharing and builds relationships TOCIN
OXY Alerts/
anxiety and depression
Tracking Notification
Absence Anxiety, Stress,
Boarding Digital Hugs Fatigue Hormone Kiosk
Gate Agent Networking Absence
Reduced trust and
CORTISOL Anxiety, Fear and Pain
social interactions
ADRENALINE
EPINEPHRINE
Customer Journey
Stress Busters to Overcome Stressful Moments during the Journey H High Stress Moment
M Medium Stress Moment
L Low Stress Moment
Find parking spot Check-in and Moving through Queueing for Finding Waiting for Waiting for group to
at the airport self-tag luggage security food and coffee flight gate flight upgrade be called to board
• Airport parking • Auto check-in • CLEAR and • Pre-order • Gate AR • Real-time • Premium priority
system traveler 24 hours Trusted Traveler meals and wayfinding update on boarding – board
integration to before flight (TSA Pre, Global beverages • Gate change probability of anytime
mobile app • RFID bag tags, smart Entry) program through mobile push upgrade
luggage (microchip) integration app notifications
connected to the app • Travel wallet –
Boarding
passport and
mobile
boarding pass
• In-app document • Schedule taxi, ride • Micro • In-flight engagement • Extra legroom • In-flight engagement • Carry-on valet
scanner sharing cab through baggage platform seating platform service – preload
on-board IFE tracking • Gamification service • On-board e- carry-on bags
Commerce
Submit Getting a Waiting for Flight Passenger in- Flight Finding space
expense taxi to checked-in landing front reclines take-off for carry-on
s
destination luggage seat bags
Replacing Stress in D2D journey with Exhilaration and Joy
Understanding the Ancillary Fees in the D2D Journey that causes Micro Stresses
Green : Happy Fees
Red : Grudge Fees
On-Board
Airport
Bus, Rail, Taxi, Shuttle Post-Flight
Journey Planning • Merchandising
• Pet-inCabin
• Lounge Access • Boarding Pass Print Fee
• Ride Sharing Fare • Airport Pickup Fare • Merchandise
• Flight PromotionFare Reservation Fee • Reservation Change / • F&B/Restaurant • Missed Flight Fee • Wi-Fi Fee • Blankets
Fare • Additional Taxi • Hotel Fare Home Delivery Fee
• Seat Upgrade Bid • Debit/credit Card Cancellation Fee • Merchandising • Last Minute BookingFare • Phone Calls • IFE/Premium
• Private Limo Fare (traffic, • Car Rentals • Lost/Delayed
• Pre-book Meals transactionsurcharge • Preferred Seats • Spa/Manicure/Pedicure • Priority Boarding • Social Seating Movies
• Mass Transit toll, public hol) • Event Tickets Baggage
• VIP Services • Baggage Fee • Unaccompanied Minor • Upgrades and Premium • Denied Boarding
• Call Center • Excess Baggage Fee • Travel Insurance Seats Compensation • Restaurants Compensation
• Concierge Services
STRESS RELIEVERS THROUGH THE APP
COST OFFLOADING ANCILLARY REVENUE COST OFFLOADING ANCILLARY REVENUE

• Auto Boarding Pass • Priority Boarding Purchase • Mileage Redemption • Discounts (Hotel Booking, EventTickets,
• Flight Real-time Updates,Alerts • Seat Upgrade and Premium Seat F&B, Mass Transit)
and Notifications • Lounge Access SEROTONIN DOPAMINE ENHANCED EXPERIENCE • Extra Baggage
• Newsfeed on latest flight gate • Personalized Offers • Digital Rewards • “Free” Seat Upgrade
changes, etc. • Location-based Promotions
Status Hormone Reward • Preferred Seating Selection
• Voucher Offers
• Weather Report • IFE Adaptive Response Hormone • Early Boarding
• Frequent Flyer Tier Upgrade
COST OFFLOADING ANCILLARY ENHANCED COST OFFLOADING ENHANCED EXPERIENCE

• Reservation and Itinerary REVENUE EXPERIENCE • Chatbot and Assistance via • Gamification
Management • Hotel and • Travel Assistance Trust Endurance App Messengers • Social Media Integration
• Timetable and Information Transport and Guide Hormone Hormone • In-app Entertainment
Access Booking • Friends and family • In-app Messaging
• Loyalty Program • Ride Sharing location tracking OXYTOCIN ENDORPHIN • Interactive Terminal Maps /
• Friend and family member • Social Seating • Baggage Tracking
Anxiety, Stress, Wayfinding
flight updates • Travel reading materials
• In-flight tracking
Fatigue Hormone
• Fitness and Wellness
• Missed Flight
CORTISOL
• Excess Luggage
• RescheduledFlight
ADRENALINE
• Lost Baggage
• CancelledFlight
EPINEPHRINE
• Lost BoardingPass
• Flight Delay DXC Proprietary and Confidential 15 May 2019 14
• Denied Boarding
• Overbooked Flight
Execution: Innovation as a Service Model
Discover Prototype Pilot Scale
User Story Prototype
Design thinking User Story

Prototype Re-assess RFP or other
workshop
procurement Full release
process
User Story Prototype

Re-assess
User Story
15 May 2019 15
Thank You
DXC Proprietary and Confidential 15 May 2019

Digital Transformation
Small step Execution to

Successful Strategy
Mr. Duc C. Nguyen

Director (Vietnam, Thailand and Cambodia)
Ho Chi Minh City, 15th May 2019

• Business challenges in digital age
• Why is Digital Transformation essential?
• Case study
• Summary
• Q&A
Agenda
Business Challenges
/ Customer Expectation /
Rapid Changes
Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

/ Customer Expectation /

/ Competition /

/ Technology /

/ Innovation /
*** Source: The Digital Transformation Playbook, David L. Rogers

/ Business Challenges in Digital Age /
❖ Last but not least - Data – Valued Asset to business and enterprises
~90%

• DT Case study
• Summary
• Q&A
Agenda
/ How DT changes the business world?/

*** Source: Building a Digital Business – Design Your Book of Dreams, Microsoft
▪ xx

*** Dave Miller, VP, Microsoft Asia, Directions Asia 2019, KL, Malaysia
Digital transformation will

add incremental US$1.1
trillion to GDP in Asia Pacific
(Microsoft Asia Study 2018)
Top 5 Benefits of Digital Transformation (IDC/Microsoft Survey)
/ Starts now or never BUT……./

/ What is Digital Transformation?/
“Digital transformation is not about technology,

it’s about strategy and new ways of thinking”
Prof. David L. Rogers
(The Digital Transformation Playbook)

/ Digital Transformation Strategy /
Satya Nadella, CEO – Microsoft, WPC, USA, 2016

/ Five domains of DT Strategy/
*** Source: The Digital Transformation Playbook, Prof. David L. Rogers, Columbia Business School

• DT Case study
• Summary
• Q&A
Agenda
CASE STUDY
Atlas Industries Ltd
Simon Richards
Digital Development Manager
PRESENTATION
Case Study – Atlas Industries
Atlas is a leading global BIM & documentation service provider
✓ Established in 1998
✓ 330+ employees
✓ 90% Building Information Modelling (BIM)

projects
✓ BRE BIM Level 2 Accreditation (Only 50

companies in the world have this
accreditation & Atlas is the 1st in Asia)
✓ 85% repeat clients
✓ Operations Centre in Ho Chi Minh City
Regional Representatives
atlasindustries.com | © 2018 Atlas Industries Ltd Private and confidential

PRESENTATION
Isolated Systems Development of Atlas Next Generation Workspace The next stage of development
✓ For years Atlas had been struggling with ✓ During 2016 Atlas tested, developed and ✓ To replace Atlas’ redundant CRM system
multiple systems all isolated from each migrated to Microsoft’s Office 365. Utilising the they once again approached Microsoft
other with no interaction or integration power of the integrated approach of the Vietnam who recommended teaming up
between them. Remote staff had no access Microsoft’s Exchange & SharePoint online with Votvia as their Microsoft Dynamics 365
to on-site server data and collaboration did applications , Atlas quickly understood that the partner.
not exist. 365 cloud platform had a lot more to offer.
• Inadequate for the

growing needs of the
business
• Cut off from the Operations
Centre and relaying on
emails and FTP site to
transfer data
• Copying files/folder onto
local laptops or USB drives
when meeting clients

PRESENTATION
Next Generation Workspace
✓ During 2017 Atlas teamed up with with

Votiva to migrate their existing CRM system
to Dynamics 365 for Sales. Then during Communications
2018 continued to develop the system by
introducing new workflows and processes Let us show you Exchange / Outlook 365
to monitor and control their project
acquisition. how all this comes
✓ Therefore Atlas has now a complete joined
up system that integrates their: together
Client Document
• Communications - Exchange/ Outlook 365 Database Portal
• Document Portal – SharePoint Online. Dynamics 365 SharePoint
• Client Database – Dynamics 365 for Sales. for Sales Online.

PRESENTATION
✓ Communications - Exchange/ Outlook 365 ✓ Integrated Products

• Email functionality • Outlook lookups
• Global company contacts list • Outlook tracking
• Shared calendaring / resource calendars • Service Calendaring
• Skype for Business
✓ Document Portal – SharePoint Online. ✓ Integrated Products
• Document & list libraries • Delve
• Structured metadata • OneNote
• News letters • Teams
• Company blog • Planner
✓ Client Database – Dynamics 365 for Sales. ✓ Integrated Products
• Client company database • Synchronised list libraries
• Client Contact database • Synchronised Document
• Project acquisition Libraries
• Processes
✓ Microsoft 365 Admin Center
• Flow
• Centralise control for all licenses

PRESENTATION
✓ Vovita helped Atlas integrate their new

Dynamics 365 CRM system into their
Microsoft 365 environment to complete
Atlas’ NGW.
But that is not the

✓ What is the benefit of this integrate
working environment? end of the story…
• A single source of truth with regard to
documents.
• Reduces the volume of emailing
attachments creating multiple copies.
• Always know what and where is the
latest version of any document.
• Increased efficiently in your working
environment

PRESENTATION
Dynamics 365 for Sales Phase 2 – Q4 2018
D365 for Sales – Phase 2

Again Atlas have turned to Votiva to help with
the next phase of the Dynamics 365
development roadmap.
✓ Dashboards ✓ SharePoint Integration

• Customised Sales Pipelines • Customised links for document libraries
• Activities • Contacts synchronisation
✓ Customised reports ✓ Power BI
• Automated monthly activity reports direct • Customised reports on Project Acquisition
from D365

PRESENTATION
D365 Operations
D365 Finance
D365 HR Management
✓ Dynamics 365 HR Management – Q1 2019 ✓ Dynamics 365 Finance – Q1 2020
• Attract – Hire the right people, faster • Budget control
D365 for Sales – Phase 2

• Onboard - Establish important • Project Accounting
connections • Invoicing and billing
• Human • Credit and collection
• Employee Self Service • Expense management
• Personal management
• Leave & Absence
• C&B
• Employee development
• Learning & Compliant
• Organization Hierarchy
✓ Dynamics 365 Operations – Q3 2019
• Cost Management
• Procurement & Sourcing
• Resource management

PRESENTATION
Power BI
Dynamics
365
Finance Sales Exchange
Module Module Outlook
HRM Resource SharePoint

Module Module Online

PRESENTATION
Power BI
Dynamics
365
Exchange
Finance Sales
Outlook
Module Module
✓ Votiva’s involvement in Atlas’

HRM Resource
SharePoint
Module Module
Online

PRESENTATION
Simon Richards – Digital Development Manager
As Atlas’ Digital Development Manager, Simon is responsible for consolidating the Company's data by implementing
cloud technology to enable our in house and remote teams to work seamlessly wherever they are in the World.
Utilising the power of the cloud environment we are continuing to develop the use of integrating applications to
increase the efficiency of our staff and reduce the ever growing email avalanche though the use of forward thinking
applications and methodologies.
“…Vovita worked alongside “…Votiva customized “…Continuing to work with

Atlas to help create our Dynamics 365 to work with Votiva means we have
integrated Atlas’ procedures, therefore continuity, a partnership
‘New Generation Atlas did not have to throughout all of our
Workspace’...” change the way we work to development stages and
suit the software…” beyond…”
Simon Richards - 2018

/ Summary /
▪ Digital transformation (DT) is not about technology – it is about strategy – a

journey with new ways of thinking, business models and working.
▪ DT turns technology to transform business for significant outcomes.
▪ Leadership makes the changes - rethinking of vision, strategy and business
models.
▪ Secure small and rapid experimental starts of the journey.

/ About Votiva – Overview /
12+ 11
Years established in Established Offices
South East Asia
8 1 100
Countries across 100% focused on
Region
South East Asia Microsoft Dynamics
250+ 150+
Microsoft Dynamics Microsoft Dynamics
Implementations Experts

/ Customer References /
ABOUT VOTIVA - Overview
RETAIL
MANUFACTURING
TRADE & SERVICES

Contact us
11th Floor, Nam A Bank Tower Unit 2106, 21st Floor
201-203 Cach Mang Thang Tam Street 399 Interchange 21 Building, Sukhumvit Road
Dist. 3, Ho Chi Minh City Klong Toey-Nua, Wattana, Bangkok 10110

Thailand
Vietnam
Tel: +66-2046 7226
Tel: +84-28 3818 1919
email: duc.nguyen@votivasoft.com
www.votivasoft.com
Thank you!
Workforce Mobility
Transformation
Giap Nguyen, Country General Manager Lenovo Vietnam
HCMC, May 15th, 2019
2019 Lenovo Internal. All rights reserved.

IT Environment
Complexity
Number of departments in an organization
Organizational Number of locations where the organizations

function out of
Complexity
New Workforce Demographic: Millennials & Gen Z
Number of devices and type

of devices issued to employees
Technology Deployment of a Mobile Device
Complexity Management (MDM) solution and
its intricacies based on
the organization’s requirement

IT IS TRANSFORMING
END USERS FREEDOM
Essential Mobile Advanced

Control Users Travelers Users
I.T. AGILE IT
Modern Device CYOD Cloud Imaging

Traditional Management
DaaS
and Recovery
An efficient workplace enables:
Why
Workplace Better
Collaboration
Higher Employee
Productivity
Efficiency
Matters
Higher Employee
Increased Power
Satisfaction
and Cost Savings
Better Policy
Enforcement
and Control

Key Challenges
Organizations Face with
Workplace Efficiency
End Users IT Users

Flexibility to choose the Centralized management of
device that suits their job end user devices
role the most
Enforcing security policies

while not compromising on
employee flexibility
Seamless working from

anywhere and have access to the
company data remotely
Effective automation
to ensure the deployment
cycles are more efficient
Workspace which offers effective Cut down on

collaboration and spaces for unhindered IT opex
ideation and thought

Three Key Aspects to Consider
Crafting an Effective Workplace Efficiency Strategy
Workspace Optimization
Shrinking workspaces and increasing operational costs make workspace optimization one of the core aspects in your
workplace efficiency strategy.
Downtime Reduction
Every year, companies lose millions because of downtime caused due to outdated technology and human errors. Hence,
downtime reduction is considered the second most important aspect in the workplace efficiency strategy for your organization.
IT Automation
Automated IT deployments and routine task management can go a long way in improving workplace efficiency. So, IT
Automation must be considered as an integral part of the overall workplace efficiency strategy.

Workspace Optimization
Workspace optimization can be enabled by:
Right Endpoint Devices

Equip your employees with the right endpoint devices to reduce cubicle clutter and enable mobility without compromising on
efficiency.
Efficient Collaboration Technologies

Collaboration is an absolute essential in modern workspaces. And these modern workspaces must be equipped with the
right technologies to enable effective collaboration.
Smart Meeting Manager

Since meetings are a norm, meeting technologies need to be made smarter in order to conduct more productive meetings
at the workplace.

Downtime Reduction
IT Managers must consider the following reasons for downtime in their workplace efficiency strategy:
Human Error/Malicious Attacks

A report shows that human error accounts for up to 22% of downtime.* Many of the human errors can be countered by investing in right
endpoint devices.
Data Corruption/Storage Failure

Data degradation is the gradual corruption of computer data due to an accumulation of non-critical failures in a data storage device.
Data is valuable for any organization, so utmost care must be taken in storing it.
Power and Network Failure

Power and network failure can have adverse effects on your business and can lead to a frustrating downtime, leading to higher costs
and reduced efficiency. Gartner® pegs the average hourly cost of downtime for networks of small to medium-sized business at
$42,0008. So, it is essential to ensure that downtime does not affect your efficiency.
2019 Lenovo Internal. All rights reserved. Source: NetworkWorld from IDG
IT Automation
Three key factors that IT Automation enables are:
Speed – Respond Faster to Changing Business Needs

IT automation helps respond faster to changing business needs which improves the ability to quickly develop and integrate
applications, data, and workflow that support new business requirements.
Performance – Provide Better IT Service Levels in Support of Business

Substitute manual work with automation and improve the performance of IT operational elements that support the business process. Establish
end-to-end management capabilities to provide better IT operating performance and increase work efficiency.
Cost – Continuously Drive Down IT Costs

Simplify business processes cost-effectively. Deploying self-service options to users for the most commonly performed support tasks can
enable businesses to focus on delivering higher IT service-level performance with the right infrastructure.

WHY LENOVO
5 REASONS WHY LENOVO IS A PREFERRED IT SOLUTION PROVIDER
TRUSTED THE WORLD OVER

We have a presence in 160 countries with 3,000 field service locations and over 150,000 partners. Large
enterprise or small business – we understand the significant role that IT plays in business.
SELLING
BUSINESS PC #1
CROSS-CATEGORY EXPERTISE
34%
Lenovo is the world’s only company with single-point expertise in smartphones, PCs, and data center MORE RELIABLE
infrastructure; our know-how can help to empower your business.
THAN COMPETITORS
CONFIDENCE IN OUR PRODUCTS

From MIL-SPEC testing for ThinkPads and ThinkCentre Tiny, to a battery of tests for servers and other
business PCs, we ensure that our business products live up to their reputation so you can focus on
business.
BUSINESS-BOOSTING TECHNOLOGY AWARDS AT 80

We provide complete solutions to help you unlock more value from IT investments. Our product portfolio
covers everything from tablets and laptops to desktops, workstations, and servers with innovative CES 2018
technology that makes a difference to the way people work.
FLEXIBLE SUPPORT NETWORK

Buy online, direct or through our wide network of expert business partners. Real engineers are on hand to
solve hardware and software issues with our Premier Support service. Protect hardware, data and even
batteries with our Protection Services, even beyond warranties.

*Source: per TBR PC Reliability Study 2011
Workspace Optimization Solution Overview
Effective Endpoint Devices Efficient Collaboration Technologies Smart Meeting Tools
ThinkCentre
M910z AIO
ThinkCentre Tiny with
Intel® Unite®
ThinkCentre
M910 Tiny
ThinkSmart Hub 500

ThinkPad
ThinkPad T480
X1 Carbon
BACK
DEPLOYING MODERN DEVICE TECHNOLOGY SOLUTIONS
Mobile Users Non-mobile Users Advanced Users
ThinkPad X1 Carbon
ThinkCentre M920x Tiny

ThinkPad T580
ThinkPad E480
ThinkCentre Tiny-in-One ThinkPad P71

ThinkPad L380
ThinkPad L380 Yoga
ThinkCentre M920 SFF

ThinkStation P920 Tower
Lenovo V330
2019 Lenovo Internal. All rights reserved. Back

ENABLING BETTER COLLABORATION SOLUTIONS
Smart Meeting Collaborative Conferencing with

Solutions Workspaces Modern PCs
ThinkSmart Hub 500 ® Intel® Unite® Low Light Camera
Lenovo Unified
ThinkSmart Hub 700 Workspace Dual Array Microphones
Office 365 ThinkShutter Camera Cover
ThinkCentre Tiny with Intel® Unite®
2019 Lenovo Internal. All rights reserved. Back

Downtime Reduction Solution
Reduce Disruptive Attacks Prevent And Recover From Prevent And Recover
Credential Theft And Data Loss From Hardware
Failure
MIL-STD Testing
Absolute With Persistence Leadership
BUFFERZONE
Fast Identity Technology
Online (FIDO)
Coronet Cooling
Hardware Enhanced Online Data Technology
Multifactor Authentication Backup (OLDB)
Lenovo
Vantage
Lenovo Vantage
Accidental Damage
Protection (ADP)
BACK
IT Automation Overview
Automate Routine Tasks Speed Up Deployment Reduce IT Costs
Lenovo Lenovo
Vantage Vantage
Lenovo Vantage Custom Preloads Lenovo Vantage
Basic Provisioning with

Lenovo ADS and Windows
AutoPilot
Think Deployment Resources
Image Storage and

Recovery with Lenovo
Cloud Deploy
Full Provisioning with Key

EMM Partnerships
BACK
The preferred brand
TOTAL SCORE
1st LENOVO 86/100
2nd HP
REVIEWS DESIGN SUPPORT INNOVATION VALUE & SELECTION
3rd Dell
38/40 13/15 14/20 7/10 14/15
4th Acer
4th Asus
6th Microsoft
7th Apple
Lenovo Crowned LAPTOP Magazine’s
8th Razer
#1 Laptop Brand – 2 years in a row!
9th MSI
Lenovo takes first place again this year, on the strength of the
9th Samsung
company's fantastic product lineup. From the beautiful ThinkPad X1
Carbon, which was the only product to get a perfect, 5-star review in
the past year, to the versatile Yoga 920, Lenovo's laptops earned the
most Editors' Choice awards of any brand. And a full 53 percent of the
company's laptops scored 4 or higher.
Source: LAPTOP, April 20, 2018

2018 Lenovo Internal. All rights reserved. 16
16
The restless innovator
World’s 1st Tablet with Projector World’s 1st Daydream All-in-one Star Wars: Jedi Challenges
& 18 hrs Battery headset announced Long Term Partnership with Disney
More
2013/4 2017 2017 announcements on
the way…
2012 2016 2017 2018
World’s 1st Convertible World’s 1st

Smartphone with Lenovo Explorer Announced Yoga Book C930 | World’s first dual screen E Ink display
Tango announced Yoga C930 | World’s first PC with rotating sound bar

The Winner of innovation awards
Lenovo Yoga Book C930 Lenovo Yoga C930 Lenovo Yoga Chromebook Lenovo Legion Y740 Lenovo Smart Clock with Lenovo Smart Display
the Google Assistant
Lenovo Smart Display Lenovo Yoga C630 WOS Lenovo C330 Chromebook Lenovo Yoga A940 Lenovo Yoga S940 Lenovo Smart Tab M10
with Amazon Alexa
43 AWARDS 75 AWARDS
IFA 2018 CES 2019
2018 Lenovo Confidential. All rights reserved.
18
COMMERCIAL AR
Device as a
Service
www.lenovo.com
Device as a Service and the move to a consumption model
Lenovo DaaS provides a fully-managed consumption model combining hardware, services & software
into a single, configurable solution for an affordable monthly fee.
Take a holistic view of the business benefits…
DEVICE USERS BUSINESS

• Multiple work platforms • Reduce risk
• Right tool for the job • Employer of choice
• Access anywhere, anytime • Business agility
• Support when and where they need it • Staff productivity
• Analytics
IT FINANCE
• Optimize lifecycles • Free up internal resources
• Reduce ITO costs • Free up cash flow
• Increase CSAT • Cost predictability
• Security and compliance • Flexibility

DaaS offers full support throughout the device lifecycle
22. CONFIGURE
11. PLAN • Image and Application Load
• Assessment • Custom BIOS Settings
• Discovery • Over Packing Services
• Design Future State • Labeling and Tagging
• Persona Modelling • Etching, RFID
• Refresh Planning
3 DEPLOY
• Device Deployment
• Concierge / Tech Desk
64 RETIRE • Data Migration
• Packaging • Managed Services
• Logistics
• Data Wipe
• Recycling/Disposal
4 SUPPORT
4.
54 MANAGE • Warranty Support
• Onsite Field Services • Accidental Damage Protection
• Security & Compliance • Keep Your Drive
• Asset Inventory and Management • Premier Support
• Application Updates

1 Lenovo Discovery and Planning Services:
Choose the right device for the right user

2 Lenovo Configuration Services:
Get full lifecycle management through Lenovo Services

Image Load, System Setting, Asset Tag, Packaging
Static Image Image
Creation Consulting
Application
OS & Driver Installation Image
COMPETITIVE PRICING Platform Installation Load
Migration
Asset
Image Tagging
Image Design
Updates Automated
SCALABLE FACILITY WITH HIGH
VOLUME THROUGHPUT Provisioning vPro
Image
Settings
Testing
Dynamic BIOS
Image Settings
STOCK HOLDING, STAGED Creation
DEVELOPMENT, DISPATCH Encryption &
FACILITY Deployment Security
Engineering
In-place
Deployment Migration
Automation
PMO & END-TO-END SERVICE End-user
COORDINATION Migration
Infrastructure
Zero-touch
Integration
Deployments

3 Lenovo Deployment Services:

Plan, Deliver, Deploy, Deployment Support
PLAN DELIVER DEPLOY SUPPORT
Define the unique Logistics planning Lenovo staff performs On-site post
needs of your • Unload • Installation installation support
organization • Unpack • Data migration and end-user
• Inspect • Applies settings orientation

4 Lenovo Asset Recovery Services:

Packaging, Shipping, Recycle, Document
PACKAGING SHIPPING REFURB / DOCUMENTATION

RECYCLE (GDPR, R2, e-Stewards, DOD, NIST)
Reverse logistics and Customer pick-up flat Receive fair market Proper data destruction
packaging rate shipping back to value for your and environmental
our secure and audited refurbished, recycled, or processing with legal
facilities donated hardware documentation

How Do We Protect You Across All Threats?
How do I protect my Data? How do I protect my Identity?
• Intel Authenticate Multifactor
• ePrivacy • Match on Chip Fingerprint
• OLDB (Online Data Backup) • Windows Hello
• SED (Self-Encrypting Drives) • IR Camera
• BitLocker • Glance Presence & Gaze
Detection
How do I protect my Devices? How am I Protected Online?
• Trusted Supplier List • WiFi Security (Coronet)

• Transparent Supply Chain • BufferZone (sandboxing)
• PSIRT & FIRST • MobileIron
• Packaging Security • Lenovo Unified Workspace
• Intel Identity Protection Technology with PKI
(Public Key Infrastructure)
• Intel Software Guard Extensions (SGX)
A comprehensive end to end security approach

THANK
YOU
© IDC
How the core of issue starts?
John Masud Parvez
CIO,
Hoan My Medical Corporation
Founder and President

Vietnam Social Health Revolution
How the core of issue starts?
A
Case
Study
Selection point
Selection point
Selection point
Selection point
VNCERT Statistics - 8,319
Type Incident Number
Malware Cases 1575
deface cases 4,829
phishing attacks 1,915

Rethink
CIO

English Emergency

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Reaching your Destination in

the New Digital roadmap

Consistent Consistent Intrinsic

Ho Chi Minh City, Vietnam

DXC Proprietary and Confidential

Rafael Nadal visited Babolat headquarters in April

“ You‘ve got to start with the customer experience and

Store staff are ideal customers. Emphasis on Comprehensive view of a customer:

Handling of escalations: battery life saga Fixed prices, free education

DXC Proprietary and Confidential May

Business Empowered Customer Empowered

• Digital is not new: ~70 years of digitisation

Take away: It’s customer driven and evolving rapidly

Truly understanding customer needs may help companies

DXC Proprietary and Confidential May

US companies lost $75B in 2017, up from $62B in 2015,

74% of people are likely to switch brands if they find the

Source: WSJ / DXC

DXC Proprietary and Confidential May

Compute Bandwidth Storage Mobility

Sources: Newzoo: September 2018 / Equinox September 2018 / IEEE - Spectrum

DXC Proprietary and Confidential May

DXC Proprietary and Confidential May

DXC Proprietary and Confidential 15 May 2019 10

XYZ Finnair Lufthansa Norwegian Air France - KLM

$7 $14 $15 $19 $22

Pax Ancillary Revenue $USD

$0.12 $0.17 $0.18 $0.20

Total Ancillary Revenue

DXC Proprietary and Confidential 15 May 2019 11

INTELLIGENT TRAVELER NUDGING

STRESS RELIEVERS THROUGH THE APP

COST OFFLOADING ANCILLARY REVENUE COST OFFLOADING ANCILLARY REVENUE

COST OFFLOADING ANCILLARY ENHANCED COST OFFLOADING ENHANCED EXPERIENCE

Discover Prototype Pilot Scale

User Story Prototype

Design thinking User Story

User Story Prototype

DXC Proprietary and Confidential 15 May 2019

Small step Execution to

Mr. Duc C. Nguyen

Ho Chi Minh City, 15th May 2019

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

*** Source: The Digital Transformation Playbook, David L. Rogers

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Digital transformation will

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

“Digital transformation is not about technology,

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Satya Nadella, CEO – Microsoft, WPC, USA, 2016

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Singapore | Malaysia | Vietnam | Cambodia | Myanmar | Thailand | Indonesia | Philippines

Case Study – Atlas Industries

Atlas is a leading global BIM & documentation service provider

✓ 90% Building Information Modelling (BIM)

✓ BRE BIM Level 2 Accreditation (Only 50

✓ 85% repeat clients

✓ Operations Centre in Ho Chi Minh City