Christopher M.

Debo
6925 W. Harrison St. · Chandler, Arizona 85226 · (480) 532-2460 · debo.christopher@gmail.com

Summary
A multi-faceted technology professional with proven experience in business analysis, requirements definition and
management, project and team management, quality assurance, and technical documentation. Experience working in
advanced technology environments for software publishers and Fortune 500 companies. Able to work closely with
internal and external stakeholders, and onshore and offshore teams to meet and exceed client expectations

Technical Skills
 Platforms: All MS Windows versions, Mac OS, UNIX (Sun Solaris), Linux
 Project Management & Collaboration: MS Project, MS Excel, MS SharePoint, JIRA, HP ALM (Quality Center)
 Documentation & Training: MS Word, RoboHELP, Adobe Acrobat, FrameMaker, Quark XPress, PageMaker,
Adobe Captivate, Confluence
 Development Environments: Web-based, eCommerce, Oracle, client-server, and mainframe development
environments, utilizing Agile and Waterfall software development lifecycle processes and tools

Professional Experience
Sr. Business/Systems Analyst April 2010 – Present
Education Management Corporation Phoenix, Arizona
Multiple roles in software development for this for-profit higher education company primarily focused on
requirements elicitation, quality assurance, and SDLC definition.
 Elicit and manage business and technical requirements for multiple, concurrent software development projects
and provide second-tier technical support for student-facing web-based portal applications.
 Define and deploy SDLC processes for Waterfall and Agile (Scrum and eXtreme Programming) approaches.
 Develop SDLC templates and guidelines for all phases of Waterfall and Agile lifecycles, including plans,
requirements, user stories, specifications, and support documentation.
 Manage small- to medium-sized software development and infrastructure projects from initiation to closeout.
 Create and execute test cases for web-based portal applications, including functional and system testing, and
assist in the creation of User Acceptance Testing (UAT) approaches and cases.
 Define templates and procedures in HP Application Lifecycle Manager (ALM; formerly Quality Center) for
business analysts and testers.
 Administrate SharePoint and JIRA for multiple software development teams.

Technical Project Manager November 2007 – January 2010

Arizona Department of Revenue Phoenix, Arizona
Responsible for project management of multiple concurrent software development and operational infrastructure
projects, using industry-standard project management tools and techniques. Performed activities ranging from pre-
project analysis through deployment and project closure.
 Managed operational infrastructure projects, including the successful relocation of the Department’s mission-
critical data center hardware infrastructure to a new outsourced data center services provider. Other projects
included server replacements and new server deployments, department-wide laptop and printer refresh projects,
and infrastructure process development and deployment using the IT Infrastructure Library (ITIL).
 Produced all project documentation, including technical and business requirements for these projects, and
created Project Management and requirements templates to assist software and infrastructure projects.

Senior Business Analyst May 2007 – November 2007

Coventry Health Care, Inc. Scottsdale, Arizona
Responsible for business process modeling and software requirements elicitation and management for this national
healthcare management company.
 Documented business processes, including current and future states, in support of software and business process
reengineering projects, employing proven methodologies, including UML.
 Documented business, functional, and non-functional requirements for software operating in the HP OpenVMS
environment on VAX computers.
Christopher M. Debo, PMP Page 2
(480) 532-2460
 Performed tasks throughout the development lifecycle—including requirements management, testing, and
training activities—to support software project implementation.

Project Manager/Product Manager January 2006 – May 2007

iCrossing, Inc. Scottsdale, Arizona
Responsible for the management of software projects in support of iCrossing’s digital marketing agency and
business infrastructure. Provided the user and technical documentation for all of iCrossing’s software products.
 Collected and created functional and nonfunctional requirements for new and existing software products.
 Managed software projects using Waterfall, iterative, and rapid development methods.
 Ensured software products met client requirements by managing User Acceptance Testing (UAT).
 Created and maintained user and technical documentation, including manuals and online help.

Documentation Manager/Project Manager/Business Analyst June 2002 – December 2005

DHL Information Services (Americas), Inc. Scottsdale, Arizona
Managed a team of technical communicators accountable for the development of online and print documentation for
software and hardware systems related to all aspects of DHL’s core business, including customer-facing, shipment
movement, finance, and logistics applications.
 Developed business and technical requirements for a variety of software products and systems, and assisted
with the creation and execution of UAT plans and scripts.
 Assisted in the definition of development-related processes for DHL’s software development and operations
management process. Scope extended from project definition to UAT, including key processes and procedures
in DHL’s successful efforts to achieve Capability Maturity Model (CMM) Level 2 certification.
 Established the Documentation Services department, including recruitment and training of writers, and creating
and maintaining departmental policies, procedures, and standards.
 Achieved PRINCE2 Practitioner certification and utilized PRINCE2 project management methods.

Business Analyst/Technical Writer (contract) December 2000 – June 2002

DHL Worldwide Express San Francisco, California
Responsible for defining and managing business and technical requirements for an enterprise billing system using
RUP methodologies. Wrote user and technical documentation for a variety of other software projects.
 Assisted in the development of business and technical functional and non-functional requirements, employing
techniques such as use case modeling.
 Used Rational Rose and other tools to generate RUP-based diagrams and requirements documentation.
 Developed UAT plans and acceptance criteria.
 Entered defects and proposed enhancements. Responded to defect and enhancement reports lodged against print
and electronic user documentation.

Other Business Analysis, Marketing and Technical Writing Experience

Business Analyst/Technical Writer (contract), various companies, San Francisco Bay Area, 1993 – 2000
 Wrote and edited business and technical functional and nonfunctional requirements.
 Ensured that requirements were met by the software and systems developed in response to the requirements.
 Wrote and edited policies, procedures, and standards related to software and documentation processes.
 Wrote, edited, reorganized, and redesigned existing print and online documentation.

Web Content / Technical Marketing (contract), various companies, San Francisco Bay Area, 1998 – 2001
Marketing and Web content writing experience—spanning more than three years—included the writing and editing
of print (datasheets, sell sheets, white papers) and online (Web-based) marketing collateral for a variety of clients.

Professional Development
IT Infrastructure Library (ITIL) v3 Foundation Certificate
State of Arizona Certified Project Manager
PRINCE2 Registered Practitioner, October 2003
PMI Certified Project Management Professional (PMP)