Contact: 919871460049

JAY KUMAR SHARMA Email: jaysharmacool@gmail.com

14/41B, Third Floor, Tilak Nagar

New Delhi - 110018

EXECUTIVE SUMMARY

 A dynamic result-oriented professional with experience of over 13 years in delivering the responsibilities of Retail Store
Management including Sales, Operations, Promotions, Team Management & Customer Satisfaction
 Relationship management skills with an ability to manage customer centric operations, ensuring customer satisfaction by
achieving delivery & service quality norms.
 Skilled at handling administrative/ operational tasks, managing customer requests and coordinating between senior management
and customers
 Maintaining quality service by establishing & enforcing company standards, maintaining an efficient ordering system to ensure
that all necessary store supplies are available as needed resulting into an enhancement to portfolio to yield improved business
results.

KEY STRENGTH AREAS:


Operations  Branch Management  Process Improvement  Relationship Management  Customer Management ● Store Keeping
● Visual Merchandising ● Material Management ● Report preparation

PROFESSIONAL EXPERIENCE

PP JEWELLERS PVT.LTD. New Delhi Since October 2018

Store Manager
 Handling the TEAM OF 40 to discuss about store target & how to enhance Section store sale.
 Handling the Store Operation

GITANJALI JEWELS, New Delhi 2008-2018

Store Manager

 Interfacing with customers to inform them of the in-store promotional activities for new releases & special products.
 Establishing healthy business relations with clients & external associates for securing repeat business & long term customer loyalty
and working towards solving their queries and complaints efficiently
 Interact with the customers to understand their needs/ requirements while assisting them and advising on jewellery items and
maintaining customer relationships to build the future perceptiveness.
 Design & implement sales plans and new concepts to generate increased sales for achievement of revenue targets.
 Interface the in-store promotional activities for new releases & special products.
 Create initiatives, planning of merchandising and execution of these marketing events for increasing sales drive.
 Skillfully designing and implementing various strategies viz Display, Customer Interaction, Promotional Schemes/ Marketing
Campaigns to improve the footfall and profits.
 Daily staff briefing of the TEAM OF 25 to discuss about store target & how to enhance Section store sale.
 Managing store expenses & supervision of all commercial work.
 Creating initiatives, planning of merchandising and execution of these marketing events for increasing sales drive.
 Skillfully handled store inventory control and cash/commercial responsibilities.
 Focused on enhancing the store sale & achieve company’s target & administration work.
Nirvana Diamond Jewellry, FINE JEWELLERY RETAIL PVT LTD New Delhi 2006-2008

Sr.Sales Executive
 Received an award for best emerging outlet For Westside, Lajpat Nagar.
 Proficient in providing the right store experience to the customers; efficiently managed processes to provide the right shopping
experience to drive maximum customer traffic to the show room.
 Planned and conceptualized various strategies to achieve top line sales budget & business goals aimed towards the growth in
business volumes as well as profitability while ensuring uninterrupted stock situation.
 Led efforts across reducing customer attrition & retaining old customers, ameliorated customer satisfaction levels by identifying
customer needs and providing them best solutions in terms of products and services; also ensuring to provide best services to
them by achieving delivery and quality norms.
 Ensured target achievement as prescribed by the management through effective strategies & customer handling.
 Managed the inventory system of the showroom, placed orders to restock the merchandise while managing the outflow and inflow
of the inventory, recording the day-to-day transactions.

PROFESSIONAL QUALIFICATION
 MBA (Retail + Marketing) PASSED YEAR 2016 from MIBM GLOBAL (Distance) Noida.

EDUCATIONAL DEVELOPMENT
BACHELORS OF ARTS
Delhi University
SENIOR SECONDARY SCHOOL
D.T.E.A Pusa road New Delhi
SECONDARY SCHOOL
D.T.E.A School Pusa road New Delhi
COMPUTER PROFICIENCY
Operating Systems : Windows97, Window 98, Windows 2000 and XP.
Package : Ms- Office (good command in MS- Excel)

EXTRA CURRICULAR ACCOLADES

 Recipient of 2nd rank in Delhi yoga state championship in 2000
 Received a certificate for social service in 1999
 Presented with a certificate for Quest Competition (an educational programme) from Hindu Newspaper
 Given a certificate from National Quiz
 Notched 1st rank in Delhi state karate championship in 1994-95

PERSONAL DETAILS

Date of birth : 27th April 1987

Father Name : Mr. Shashi Kumar Sharma
Gender : Male
Marital Status : Married
Nationality : Indian

Jay Kumar Sharma