Brkcol 2020

Cisco Unified Communications and
Microsoft Integrations
Darren Henwood, Technical Solution Architect

BRKCOL-2020
BRKCOL-2020 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 3
Agenda
Spark
Office System
Integration Integration
Integration
Client Meeting
Integration Integration
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
Office Integration
5
Outlook Integration
2010/2013 2016
Contact Card Integration
Contact Card Integration
• Cisco Jabber for Windows uses published Microsoft Office APIs to provide Cisco
communications tasks directly from Office applications
Presence
Instantly view the
availability of
your contacts
Chat / IM Voice/Video
Launch Jabber chat Launch Jabber high definition
sessions directly from video calls directly from Office
Office Contact Card Contact Card
Microsoft SharePoint Integration
Project Workspace
Project Workspace
Requirements
AD
[HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber]

"UpAndRunning"=dword:00000002
Server Side Integration
User offline, but

status pulled
from Exchange
Application Interoperability
3rd party OWA integrations
OR
http://cs.co/90098P9eN http://cs.co/90008P9e4
Client Integration
12
CUCILync (incl SfB) Experience
Old Experience
New Experience
CUCILync (incl SfB) Experience
IM&P (SIMPLE)
• Create CSF device

• Existing regions, etc
• Controlled devices
• Softphone
• Hardphone
Voice/Video (SIP)
• Standard MSI
Simplify User Experience
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Office\15.0\Lync\
TelephonyMode=5
System Integration
16
System Integration (Internal)
System Integration (External)
Internet
Integration Workloads
Instant Messaging and Presence

• Federation;
o Internal
o External
Audio Calls
• Audio codecs used
• Dial Plan design
Video Calls
• Video codecs
• Transcoding
• Content Sharing
Instant Messaging & Presence
Federation
20
Two Standards
SIP / SIMPLE
XMPP
Presence Model
Federation Methods
Static
Open
Example Pty Ltd

_sipfederationtls._tcp.example.com
_xmpp-server._tcp.example.com
SfB Client SfB Front End SfB Edge
SIMPLE/XMPP SIMPLE/XMPP
SIMPLE
New in X8.9
Cisco
Jabber IM&P Expressway Pair
XMPP SIMPLE/XMPP SIMPLE/XMPP
Cisco
Jabber
XMPP Webex XMPP

Messenger
Standard
PartitionedInterdomain
IntradomainFederation
Federation
Cisco
Jabber IM&P SfB Front End SfB Client
XMPP SIMPLE SIMPLE
darren@example.com irving@company.com
irving@example.com
Partitioned Intradomain Federation

User only exists in one system – either
Microsoft SfB or Cisco UCM
Intradomain Federation Wizard
Microsoft Integration Enhancement
• Message from SfB to Jabber
example.com
IM&P
Jabber
SfB Client
SfB Front
End
example.com
darren@example.com
CUCM
• Attempting to add second route…
example.com
IM&P
Jabber
Expressway-C
SfB Client
SfB Front
End
example.com
darren@example.com
CUCM
IM&P
Jabber
Expressway-C Expressway-E
SfB Client
SfB Front
End
INVITE sip:darren@example.com SIP/2.0
Call-ID: c5139dab-68a6-4939-bd2f-72938af2d37e
…
Subject: Conversation with dhenwood@example.com
Contact: <sip:irving@try2call.us;opaque=…..>
darren@example.com From: ”Irving Tan" <sip:irving@try2call.us>
To: <sip:dhenwood@example.com>
…
Ms-Conversation-ID:
AdIpRRUPZCz/Zk1/SJaiXuDgAtRXlQAASdQw
CUCM
…
Call classified as Microsoft Variant
ms-asserted-verification-level: ms-source-verified-user=verified
v=0
o=- 468792976 468792976 IN IP4 13.100.0.149
s=session
t=0 0
m=message 5060 sip null Call classified as Microsoft SIP IM&P
a=accept-types:text/plain application/ms-imdn+xml
• Call from SfB to Jabber
IM&P
Jabber
SfB Client
SfB Front
End
INVITE sip:dhenwood@example.com SIP/2.0

…
darren@example.com Call-ID: 6282d93a4b93499dae8e673a1e0a6d9a

Contact: <sip:irving@try2call.us>
From: ”Irving Tan" <sip:irving@try2call.us>
…
CUCM
Ms-Conversation-ID: AdIpSbs+CWp9juQcRpW2GiZwCF8sYA==
…
INVITE sip:dhenwood@example.com SIP/2.0 ms-asserted-verification-level: ms-source-verified-user=verified
…
Call-ID: aae431a8-874e-44c0-b8fa-c6d9dee24473
Contact: <sip:irving@try2call.us>
From: ”Irving Tan" <sip:irving@try2call.us>
…
• IM federation for Office 365
IM&P
Jabber
SfB Client
darren@example.com
CUCM
Call Routing
34
Multiple Call Control Agents
Enterprise Voice Call Routing
Basic trunk between SfB and Cisco
SfB Client SfB Front End SfB Med. Server Cisco UCM
RTaudio G.711
Slightly more complicated trunk to Cisco endpoint
SfB Client SfB Front End SfB Med. Server Cisco UCM IOS Transcoder
RTaudio G.711 G.729/iLBC
Lync 2010, 2013 & SfB (with media bypass)
SfB Client SfB Front End SfB Med. Server Cisco UCM
G.711 G.711
Review Microsoft guidance regarding Media Bypass http://technet.microsoft.com/en-us/library/gg412740.aspx

Straight forward in a centralised (single site) topology without WAN links.
More complicated in a distributed topology with one or more branch - check the following:
• Media Bypass shall only be utilised between WAN sites without bandwidth constrains
• Media Bypass and Call Admission Control (CAC) are mutually exclusive
Media Bypass mandatorily requires all media to be represented by a single IP address – the reason why in
the above example a Media Termination Point (MTP) has to be inserted.
Direct SIP Trunk Characteristics
SfB requires Early Offer inbound/outbound

• CUCM SIP profile setting:
Media resource still has to be allocated (single media address in SfB GW definition)
• Trunk setting:
As discussed on following slide, requires multiple SIP trunks and as such, multiple incoming ports
• SIP Trunk Security Profile:
Multiple Site Example (SfB to Cisco UCM)
Site 1
Site 2
Site 1
Central
Central
Site 2
SfB Front-End
Mediation
server pool
To keep media local to a site each site requires a local media resource
Is the source IP range
Multiple sites require multiple trunks for site 1 same as
… and multipledestination
MRGs, MRGLsIP range
and media resources
… and multiple SIP secuirty profiles, because unique identification of each trunk on Cisco UCM based on the signalling port
(UCM side trunk identification based on peer IP address and local signalling port)
Multiple Site Example (SfB to Cisco UCM) with Redundancy
Site 2b
Site 2a
Site 1
Site 1b
Site 1a
Central
Site 2
SfB Front-End
Mediation
server pool
Two sites with SfB to Unified CM SIP trunk redundancy already require:
4 trunks, 4 MTPs/TRPs
4 MRGS, 4 MRGLs
2 SIP trunk security profiles BRKCOL-2020 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public 40
Multiple Site Example
Site 1
Site 2
Site 1
Site 2
SfB Front-End
Mediation
server pool
CUCM selects trunk to SfB based on called destination (+E.164 prefix), but SfB client moved to other site
MTP (assumed) local to SfB client selected
Alternate media IP definition in SfB trunk configured not in same site as SfB client -> no media bypass
Mediation server in media path
Media hairpins through central site
Multiple Site Example
Site 1
Site 2
Site 1
Site 2
SfB Front-End
Mediation
server pool
False assumption about SfB client location could lead to even worse media path:
Unified CM selects trunk with MTP local to (assumed) location of SfB client: Site 2
SfB rejects media bypass, because MTP not local to IP address of SfB client
Mediation server in media path, Media hairpins through remote and central site
Dial Plan Considerations
Addressing Requirements
Explicit (deterministic) routing requires split address ranges
• +E.164 prefixes per call control
• Ideal, but unlikely
In reality +E.164 addresses distributed between call control domains

• Complex (worst case: per destination) routing needs to be maintained
• Number hunting can be used; but risk loops and complex troubleshooting
+61399883101
+61399883201
+613998831XX à +61399883102
+61399883202
ß +613998832XX
+61399883203
+61399883103
On Communications Manager
PSTN destination and SfB destination
PSTN
On SfB (SimRing)
PSTN destination and IP Phone destination
Inbound call from PSTN has to go to SfB
PSTN
No call anchoring on CUCM
Both Sides (UCM SNR & SfB SimRing)

Loops!
PSTN
Multiple call legs to same destinations!
Video Interoperability
46
Interoperability Comparison
Video Interoperability
CMS - Spaces
Great for video centric organisations!
Pros:
• Great video experience!
• Geographic distribution of calls
Cons:
• Requires high number of ports
• New user behaviour for SfB users
CMS - Dual Home
Video w/ continuous presence Skype Gallery View
ONE Conference
Content Sharing (v1.8 +)
Full content support on Sharing from SfB works as normal.

video endpoint – both Lync/Skype receives content as a separate
receive and send RDP/Content stream (popout)
Cisco Preferred Architecture
Cisco Endpoints Edge Architecture
CUCM Expressway-C Expressway-E

SfB FE/Edge
SfB FE
CMS
Bridging/Interop SfB On-Premise
Call Routing
CUCM
SfB FE
*@example.com *@video.example.com
CMS
SIP
• Media always flows through the CMS
H264 AVC
• Bi-directional RDP/BFCP transcoding for content
Microsoft SIP
• Different SIP domains as best practice to avoid possible loops
H264 UC-SVC or RTV
Calling Video Devices from SfB Client
• For each shared video device a contact can be created in AD, mapping the AD attribute <msRTCSIP-
PrimaryUserAddress> to the endpoints SIP address.
• Note; prefix the address with sip:
• SfB users will be able to search for any video endpoint, add them to the buddy list and call them when needed.
Calling SfB Users from Video Devices
How to customise the SfB Outlook Invitation
Microsoft VIS (Video Interoperability Server)
See notes: https://technet.microsoft.com/en-au/library/dn933920.aspx
Meeting Integration
60
CMR Cloud - Connect Your Way
Cloud-Based WebEx Video Bridge
Cisco® WebEx Mobile

Desktop Jabber® Mobile
Collaboration
Third-Party,
CiscoTelePresence® Standards-Based WebEx Desktop
Lync & SfB
Endpoints Telepresence Endpoints Jabber Desktop
Webex SfB Interoperability
Route to *@*.webex.com
Jabber
CUCM Expressway-C Expressway-E
dhenwood@go.webex.com
dhenwood.go@lync.webex.com
SfB Front SfB Edge

End
Route to *@lync.webex.com
SfB Interoperability
Join me in my Personal Room from a browser:
https://go.webex.com/meet/dhenwood
Standards-based Video Endpoint URI Format: Join from a video conferencing system or application:
<meeting_number>@<sitename>.webex.com Dial sip:dhenwood@go.webex.com
Join from a Skype for business or Lync client:

Microsoft Lync URI Format: Dial sip:dhenwood.go@lync.webex.com
<meeting_number>.<sitename>@lync.webex.com
Join by phone:
+61.2.8446.5260 Australia Sydney Toll
+61.3.9659.4173 Australia Melbourne Toll
Access code: 343186907
Global call-in numbers | Toll-free calling restrictions
§ Supports on-premises and cloud-registered Lync 2010, 2013, and Skype for Business clients
§ Delivers two-way content sharing (SfB to meeting in separate content channel)
§ Enables SfB users to start meeting as host and join before host
Spark Integration
64
Calendar Integration
Before the meeting
During the meeting
After the meeting
https://notes.ciscospark.com
Messaging Integration – Via API’s
Calling Integration (Voice & Video)
Expressway CUCM CMS/Expressway
Detailed sessions
BRKUCC-2008
BRKUCC-2675
Summary
68
Cisco Interoperability with Microsoft
•Identify your requirements and select the right scenario for your environment
u User experience
u Technical feasibility
u Complexity
u Operational implications
•Understand the pros and cons of the selected scenario

•“Mileage” of certain functionalities might vary when applied to a real life environment
…Media Bypass in multi site deployment
•Cisco remains committed to support interoperability scenarios 69
BRKCOL-2020 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
dCloud Lab (http://dcloud.cisco.com)
Lab Name: “Cisco Collaboration Solutions: Interoperability with Microsoft v1”
Q&A
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5. Join the conversation!
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Thank you
Appendix - Migration
76
Instant Messaging and Presence - Migration
Within a Business (Partitioned Intradomain Federation)
Domain company.com
Active Directory
Single domain for both systems
Lync Client Lync Front End UCM IM&P Cisco Jabber
SIP SIP XMPP
alice@company.com bob@company.com
• Full Contact Search available to each end-user regardless of whether they exist on Cisco or Microsoft
• The end-user is not aware what back end the buddy resides on
• Temporary Presence subscription’s not working in both directions (during search the user’s
presence is “not available”) unless user is added to the buddy list
• Once added to the buddy list, users can exchange presence and instant messaging
• Recommended to utilise “msRTCSIP-primaryuseraddress” attribute as IM contact address
• LDS supported for complex AD scenario
Migration – Quick Start Guide:
① Prior to any migration, set Max Contacts/Watchers to ⑤ Run once from any Front-End Server
unlimited on UCM IM&P DisableAccount-exe –s/{AD server} –f/{Input file} –I/debug –
This is to ensure all contact lists are successfully migrated r/NORMAL
② Provision Migrating users on UCM IM&P ⑥ Validate that the account update has propagated to
OCS/Lync
③ Use the OCS/Lync tool to backup migrated users’s
contact lists ⑦ Run from one Front-End Server in each pool:
OCS/Lync 2010 use dpimpexp.exe, Lync 2013 use Export- DisableAccount.exe –s/{DB Instance} –I/debug –r/NORMAL
CSUserData
⑧ Import contacts into UCM IM/P using BAT tool
④ Run once from any Front-End Server
⑨ Reset max contacts/watchers limit on UCM IM&P after
ExportContacts.exe –s/{AD Server} –f/{Input file} – I/debug –
r/NORMAL import
⑩ Migrated users now able to log into into UCM IM&P
Documentation
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/interdomain_federation/10_5_1/CUP0_BK_I07B7052_00_integration-
guide-interdomain-federation-105.html
Software Download – Migration utility

https://software.cisco.com/download/release.html?mdfid=286269517&flowid=50462&softwareid=282074312&release=10.5(2a)&relind=AVAILABL
E&rellifecycle=&reltype=latest
New Functionality in Cisco UCM 10.x
• msRTCSIP-primaryuseraddress or mail directory attribute supported as JabberID
• Multiple domains supported on single UCM IM&P system
Single or multi server environment
• Pre 10.x default URI format sAMAccountName@domain

• Post 10.x advanced configuration allows for selecting either msRTCSIP-primary
useraddress or mail as URI
• Multiple domains supported including for partitioned intra domain federation

• Security Certificates enhanced to reflect multi domain operations
• Cisco Jabber 10.6 versions of clients required
Advanced UCM IM&P Presence Configuration
Advanced mapping of directory attribute
to be used as JabberID (either email
address or for migration msRTCSIP- Presence -> Settings -> Advanced Configuration
primaryuseraddress
Partitioned Intradomain Federation – Configuration Details
Domain company.com
Active Directory
msRTCSIP-prim.u.addr. msRTCSIP-prim.u.addr.
carol@company.de dave@company.de
ldap(s)/https
SIP Routing
SIP Static route *@company.com -> XMPP
<- Static route *@company.com
Static route *@company.de ->
https <- Static route *@company.de bob@company.com
alice@company.com
Address Book
Server
Partitioned Intradomain Federation – Message Routing UCM (advanced routing)
① Client requests to initiate
Active Directory
communication with
1 alice@company.com
3
② UCM IM&P identifies user as not
4 local from user database
5 ③ With advanced routing UCM

IM&P queries existence of users
from directory – reducing
unnecessary traffic (mistyped
Lync Client Lync Front End UCM IM&P Cisco Jabber URI etc.)
2 ④ Upon positive response from
directory UCM IM&P routes SIP
SIP Routing messages to Lync front-end
SIP XMPP
⑤ Lync Front-End delivery
bob@company.com message to Lync client
alice@company.com
Partitioned Intradomain Federation – Message Routing Lync
① Client requests to initiate
Active Directory
communication with
1 bob@company.com
② Lync identifies user as not local
3 from user database
4 ③ Lync routes all none local users
via SIP trunk (incl. mistyped
URIs) – Cisco UCM will handle
possible routing loops
Lync Client Lync Front End UCM IM&P Cisco Jabber ④ Cisco UCM IM/P deliver
message after conversation
from SIP to XMPP to Jabber
SIP Routing client
SIP
2 XMPP
bob@company.com
alice@company.com
Partitioned Intradomain Federation – Lync Address Book
New Cisco Jabber user

Active Directory UCM Cluster john@company.com
LDAP sync
Lync enabled users
imported to addressbook
Lync only imports RTC enabled into
addressbook
Lync Adressbook
Server
For new Cisco Jabber users never
LDAP configured on Lync before migration –
msRTCSIP-primaryuseraddress must be set
Addressebook download to
client User imported with msRTCSIP… attribute
Lync Client Cisco Jabber imported into Lync addressbook – new Cisco
Jabber user searchable for Lync users
User imported with msRTCSIP… attribute
imported into Cisco UCM via LDAP sync
alice@company.com
Partitioned Intradomain Federation – External Federation
Domain company.com
Active Directory
• Both systems are using the

same DNS SRV records for
SIP SIP XMPP
external federation
• Required protocol based
Lync Edge
Expwy-E
records have to be owned by a
ASA TLS proxy
single system
DNS SRV Records
Who handles DNS SRV Records
• User experience impacted
_sipfederationtls._tcp. federation for
_sipfederationtls._tcp.
when split by protocol
_xmppserver._tcp. company.com?
_xmppserver._tcp.
Internet
john@example.com
Business to Business (Interdomain Federation) – XMPP Cloud
• Connection lost under load
Connection are lost when Lync XMPP Gateway is under load. The gateway will close the connection, log that there was an error talking to the far
side but give no explanation as to why. Under modicum of load (around 90 messages/second), connections can be lost as far as every 2.3
minutes. Increasing the load to around 250 messages/second connections can be dropped every 10 seconds. This leads to delays in delivery
and outright packet loss.
• No id-on-xmppAddr support (RFC3920)
The Lync XMPP Gateway does not look for id-on-xmppAddr in the certificate. Information will be ignored.
• No presence update after a subscription
Intermittent: Directly after the Lync contact accepts the Webex Messenger user subscription, an unavailable is sent from the Lync contact, no
available presence is sent until the Lync contact resigns in.
• Messages routed to wrong client
Lync XMPP Gateway does not follow the XMPP rules for addressing of messages which can lead to messages unexpected delivered to the
wrong client in a multiple client per user situation.
• Webex Messenger user showing as offline when online
Lync XMPP Gateway does not correctly track presence with multiple clients logged in for a single user. If a user has two clients connected and
the Lync user sess him as online, then logs out one of the clients the Lync user will see Webex Messenger user as offline.
• No Group Chat support
Lync XMPP Gateway does not understand MUC or Group Chat protocol. Lync users can not join or be invited to a group chat session.

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Cisco Unified Communications and

Darren Henwood, Technical Solution Architect

[HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber]

User offline, but

• Create CSF device

Instant Messaging and Presence

Example Pty Ltd

XMPP SIMPLE/XMPP SIMPLE/XMPP

XMPP Webex XMPP

XMPP SIMPLE SIMPLE

Partitioned Intradomain Federation

INVITE sip:dhenwood@example.com SIP/2.0

darren@example.com Call-ID: 6282d93a4b93499dae8e673a1e0a6d9a

Slightly more complicated trunk to Cisco endpoint

RTaudio G.711 G.729/iLBC

Review Microsoft guidance regarding Media Bypass http://technet.microsoft.com/en-us/library/gg412740.aspx

SfB requires Early Offer inbound/outbound

In reality +E.164 addresses distributed between call control domains

Both Sides (UCM SNR & SfB SimRing)

Great for video centric organisations!

Video w/ continuous presence Skype Gallery View

Full content support on Sharing from SfB works as normal.

Cisco Endpoints Edge Architecture

CUCM Expressway-C Expressway-E

Bridging/Interop SfB On-Premise

See notes: https://technet.microsoft.com/en-au/library/dn933920.aspx

Cisco® WebEx Mobile

SfB Front SfB Edge

Join from a Skype for business or Lync client:

Before the meeting

During the meeting

After the meeting

Expressway CUCM CMS/Expressway

•Understand the pros and cons of the selected scenario

Lab Name: “Cisco Collaboration Solutions: Interoperability with Microsoft v1”

Use Cisco Spark to communicate with the Speaker and fellow

Download the Cisco Spark app from iTunes or Google Play

All evaluations can be completed via

SIP SIP XMPP

Software Download – Migration utility

• Pre 10.x default URI format sAMAccountName@domain

• Multiple domains supported including for partitioned intra domain federation

5 ③ With advanced routing UCM

New Cisco Jabber user

• Both systems are using the

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