Stacie Pointek

Is the candidate legally authorized to work in the US? Yes

Does the candidate now or in the future require sponsorship for employment visa status; e.g. H-1B status? No

Summary of Qualifications:
Resulted-oriented professional with extensive experience in business to business collections and all aspects of the
accounts receivable function. Excellent communication and conflict resolution skills demonstrated in resolving customer
billing issues quickly and efficiently. Able to prioritize tasks and work independently while building and cultivating
relationships both internally and externally. Adept at fitting into and contributing to a lean environment and dedicated to
continuous process improvement.

Education:
Drake School of Business, Staten Island, NY
Passaic County Technical Institute, Paterson, NJ

Professional Experience:

Middle Atlantic Products, a Division of Legrand North America, Fairfield, NJ July 2003 – Mar 2019

Lead Collection Specialist, Accounts Receivable Coordinator

 Business to Business Collections Representative
 Managed 2000-3000 accounts monthly representing $5 million in open accounts receivables
 Initiated all collection activity with calls, emails and mailed dunning and demand letters when appropriate
 Provided clients with all documentation to support debt including invoices, purchase orders, PODs, as well as all
contracts, W-9s and manually updated statements or ATB reports
 Recorded all customer correspondence and situation outcomes in main system database
 Coordinated all customer payment issues and billing discrepancies with sales and order entry teams

Lead Collection Specialist

 Managed all key (high dollar) accounts and assisted with general population accounts
 Worked with all international accounts and application of wire/ACH payments
 Contributed to setting terms and credit limits for new customers and existing “problem” accounts
 Prepared and distributed ATB reports weekly to collection team
 Created and maintained collection procedure in document control and compliance management system
 Responsible for resolving billing inconsistencies-processed adjustments, created and managed charge-backs and
issued special terms or merchandise credits when necessary
 Processed refunds via check or credit card as needed

Accounts Receivable Coordinator

 Contributed to and maintained a steady DSO of 46 days (standard terms Net 45/Net 60) despite resource
constraints and reduced staf
 Oversaw all accounts receivables of approximately $15 million
 Revamped invoicing and statement processes from manual to completely automated
 Created and implemented new credit card and credit/debit procedures resulting in less waste and increased
customer satisfaction
 Coordinated all outside collections activity including researching and selecting reputable firms
 Provided all documentation and proof of debt and followed up until account could be closed or re-opened with
CIA terms